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armandino G.Customer Reviews for U-Haul Moving & Storage at Gray Hwy
Testimonials From Recent Customers
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Candace at the Uhaul in Macon, GA was very polite and very helpful. I can't thank her enough. Pulled the 6x12 with a Nissan Frontier and the trailer pulled very nice. No problems in the 3800 km trip. And drop off in Okotoks was great, fast and easy. A big shout out to all, thank you.
Brian S.N/C
Mary L.I returned the trailer after closing on on Monday, 8/15. I was charged for an extra full day. Seems like it should have been no charge or at least pro-rated. I have rented a number of times this summer. Thank you, Brad Fink 478-256-5581
Brad F.Better discounts for preferred customers.
Nathaniel V.The guy doing drop off returns was very rude wouldn't even speak was too busy talking on his phone.
Donna J.The staff was very friendly and efficient.. I would definitely use this location again.
sharnette E.Great location and great people. Rented here numerous times and always extraordinarily helpful. True pleasure doing business with them.
David N.I did not use the storage so therefore I can't answer these questions
KIMBERLY S. | Overall ExperienceIt was absolutely incredible I'd do it again
Karmen Y.The lady at this store was wonderful. However, everything else was complete shit and I wouldn't use Uhaul again at my own preference. I changed my drop of location and verified with the person I spoke to on the phone three times that everything would be big enough for me... it was not nor did they change my drop off location to the same as the storage which I also had her verify. They expected me to drive 3 hours from the storage location to drop off. AND the storage unit was TINY after the lady assured me if would "fit all of my things and room to spare". It was a complete joke after being awake for two days straight and driving over 15 hours. If it weren't for the lady at the location here I would have lost my entire shit. She was a joy and the only reason I didn't report the bull that I was put through and lied to about. I will be sourcing an alternative to complete my move as I clearly cannot depend on Uhaul to be accurate information, a damn shame.
Catherine Z.I reserved a furniture dolly. When I arrived to pick up the truck I was told that they only had a limited number and that all of them were leased to other customers who were local. If the needed equipment can't be available, the customer needs to be informed prior to picking up. I was moving an upright freezer and the location's ineptness caused big problems.
James T.Employees are very nice and. helpful. Easy to get in and out. Overall great experience
Dennis S.Very unorganized.
VINNETTA B.Great service.
Loretto G.Candace was great! Very personable and friendly. This location used to suck, but it was clean, great.
Laura S.The truck was a 15' and ran fine but engine cover inside of the cab was extremely hot and burnt my feet and made it really hot inside. Needs some insulation. The alignment was bad. Had a hard pull to the left. The most aggravating thing I dislike about the truck was no cruise control. 1500 miles no cruise control was bad. Car hauler was good no problems there.
Johnny G.Friendly nice and good customer service
Albert H.Make the rental process as expedient and timesaving
joseph B.The manager was very rude , scribbled( overwrote) on the check to correct the amount and was about to deny us the service for no reason when his junior intervened and solved the Issue . We could complain to police for trying to forge the check
Tarun G.The staff was very friendly and professional.
Thaddus C.The best truck rental experience I've ever had! I hate that I can't remember the representative's name that assisted meâ€"she was fantastic!
Bridget A.Only one thing. My rental had a lot of ants in the door. Satisfied with storage unit.
Anthony S. | Overall ExperienceCheck the equipment before renting out I broke down multiple times n was stuck on side of road for five hrs
KISHIA J.Keep this up
EDDIE R.Always friendly and helpful.
waylon H.Excellent, courtesy and professional customer service each time I visited the establishment. Highly busy, looks as if more staff members are needed. My experience with your rep was awesome!
ALTON G.Very easy and professional service
Misty E.Thx
Abandelwa B.Keep up your professional standards!
GEORGE B.I had ordered a dolly and furniture mover i wqnted one way frim macon to wqrner robins when i set up reservation on line the store had me were i had in town move amd had to drive back to macon from distant location wich costed more money was not orepared for the way they added this but lucky enough to afford just be careful on resrve they give you what they decode they want to give you will not use them agian would have been less expensive to hire a moving company for now on
Brenda P.Nothing but positive! Location was clean and well organized. The staff was very friendly and welcoming. Everything was completed in a very friendly and professional way. This location is on the opposite side of the cit from me, but I will always go her if I have need of U-Haul services.
waylon H.Not friendly
Adam L.great customer service and great. facility.
pamela j. | Overall ExperienceI prefer this location. They are always open at the time they say. The people are friendly. They alway fully stack with supplies I may need
evelyn W.Great service, thank you. Friendly staff. Very helpful.
Shane P.Stay consistent with what you are doing. Thanks
Derrick J.The lady with the blue hair was unprofessional and sarcastic. She complained about being the only person running the store and having to work 7 days a week and only getting off 2 hours early on July 4th. (Said what's the point). She didn't do a walk around, I tried to show her areas that weren't marked, she said, it's fine this vehicle came from albany and the customer probably didn't do it and walked off after she mopped the back. I felt she was misleading with the charges. When trying to get clarification she didn't try to find a resolve, she just stated there is nothing she can do. I came in on sunday to buy some extra stuff and she stated she saw me pull up but still walked away. There was some one there sleep at the counter and I had to walk to the next building to get her. This has been by far the worst experience I've had with this Uhaul. Lakeza is great always professional, but the blue hair lady needs to find another profession if this one is so dissatisfying. because of her I will find another company and the fact that I work in a similar field, this experience was completely unexpected and unacceptable.
Daphane G.Nothing, good service great rates
Evetta C.Good experience.
Al A.Na
ERICA T.This location was super in every way! I will definitely return for my next rental need!
LISA G.The truck had a ‘rubbing sound' as I drove about. I believe it affected the quality of the service equipment. Also, I could not ‘check -in ‘ by phone as ordered. (This is a repeated problem with the U-Haul website. Not able to check truck in from my phones )…
Kenneth J.Moving is a stressful time and the staff here made it worse for me. I went to the location a few days before I was supposed to load my box to ensure I could start early in the morning and the employee told me they set it up so I'd be able to get in early. Well, I arrived when the store opened on my loading day to be told by a different employee the box was not ready. The employee walked me to the box, opened it and showed me it wasn't ready... then asked me to leave because it was getting busy and told me she'd call me when it was ready. I went to work and received a text hours later telling me the box was ready and I only had 8 hours to load it despite me asking for more time. I felt staff were not very considerate of my time and no one knew what was going on. Somehow -- thankfully -- the box shipped and arrived on time.
Andrew P.Need later hours in the evenings to access units due to people work until 6:00 pm and can't access units after 7:00 pm. Facility also never had the sliding doors open/unlocked a majority of my visits and made it difficult to get items in and out of storage. Thought it was unfair with prices being hiked during this high rise in inflation and individuals struggling to make ends meet.
James L. | Overall ExperienceNothing- the manager was outstanding. She went above and beyond to help us schedule and secure the requested truck.
joe C.Employee was helpful and said she would report me displeasure with the vehicle.
Edward B.Very accommodating.
Eastern S.Lower mileage rates
Nathaniel V.The guy is a great guy
Ogochukwu A.I returned the truck with same or more gas than required and was still charged for 2 gal. convenient fee. What a rip off!
Kenneth P.The personnel were very helpful and courteous. They took the time to explain things and tell us what we needed to know. Return was also very efficient and courteous. Very glad we chose this dealer to rent from.
Edward C.Very helpful lady. Clean place. Easy in and out.
Michael I.Was scared to death when noticing the engine light on when we noticed within the first mile out. Called for help; no one answered locally or nationally for about 20 minutes while we worried about going on. We decided to take a chance, and we kept calling for the next 30 minutes until we decided no one would answer us. We were on our own. Light went out on the way home. Told the local people, and they said they had been having trouble with it. WOAH!
milledgeville ca S.Helped us get the right pin for our hitch and were quick to respond to our time adjustment.
Lisette P.No comments
jarrett F.The uhaul a was leaking from the exhausted and it was not water. The uhaul was completely empty of fuel when I was given it. The dolly I bought wasn't in the uhaul or available. The woman at the desk was unprofessional, and did not give us the right instructions. She told us we could drop off the uhaul empty since it was given to us empty and then I was charged for gas when I returned and had to get a refund because their employer did not understand her job.
Samantha G.Better customer service. The rep was very rude after I was given the run around for over a day after making a reservation and no truck being available. The CSA also “snatched†my driver's license out of my hand!! I won't be using Uhaul ever again and I will be letting friends and family know about the horrible service I received.
Janice W.One of the tires was low on air.
RALPH H.I thought at less I would of have gotten some money back for paying 76 dollar fora $29.99 rent truck and didn't go 35 miles and then had to spend more money on gas that was just to much and return it the the same day and didn't keep it 3 hours.
Michelle D.N/a
ENDELLA C.I don't feel like there needs to be any changes. I was very satisfied with the service that I received. Thanks for the service.
MABLEINE B.My experience was amazing and I will continue rent with you all I had no problems at all
chiquita b. | First ImpressionsStorage unit is not what it said to be.. no way to actually get furniture in upper unit. Moved out within 2 weeks.
khadirah h. | Overall ExperienceI lost EVERY PIECE OF MY KIDS HIGH SCHOOL YEARBOOKS, DIPLOMAS, PICS, ...I LOST THE STORAGE BECAUSE I GOT SICK AND LOST MY JOB... MY HEART WILLFOREVER BE BROKEN.
Yulonda K. | Overall ExperienceNot climate controlled as every time we went in it was very hot and humid, we did see cockroaches upon three occasions. I could see the sidewalk outside from inside our storage unit. Two of three doors to storage unit building were inoperable, we needed to go to the office building to ask for the automatic doors to be opened more than once. Staff is not friendly, they need better attitudes and more staff.
Anavey R. | Overall ExperienceThe price went up on a regular and got quite expensive.
Yolanda L. | Overall ExperienceThe assistant manager was very very very great very professional and very helpful
dexter c. | First ImpressionsI made my reservations and it stated that I didn't have to pay for the storage. When I get there to put my things in storage, I was told that I needed $74 more money. I had to find somewhere to put my furniture. Then I had to borrow the money to get the storage. I have been charged for the gas to put back in the truck. It was a big mess going back and forth. Worst experience ever!!!!
VALERIE D. | First ImpressionsThanks to Lakeza Singleton, this is a very well run operation.
Mark W. | Overall ExperienceStaff was very helpful and friendly, ready to help in any way that was possible.
veronica c. | Overall ExperienceThe storage unit looks small. The height of the storage just doesn't seem to be what I was quoted for
Armani J. | First ImpressionsGreat love
natasha o. | First ImpressionsThe staff were very nice and accommodating.
Sacksith L. | First ImpressionsFrom the very moment I came in the facility Ms Singleton was the person that had to wait on me and I have been very well please with my customer relations with her and her staff. They are helpful and try to answer my questions when I have them. My over all experience is well pleased. It's good doing business with Ms Singleton and her staff.
lawana b. | First ImpressionsLoved it overall. Nice people. Storage was nice.
EDITH B. | Overall ExperienceI informed this establishment I was moving in May but they continued to bill me. This us the worst business proprietor I have ever utilized.
Sherry P. | Overall ExperienceGreat staff.
Miriam I. | Overall ExperienceLoved having my items secure and easily accessible. If I ever need storage again, UHAUL will be the first I check into!
Amy L. | Overall ExperienceThank you for your excellent service. We didn't expect to be here three years, but we appreciate the service.
vivia f. | Overall ExperienceThank you...
stephanie b. | Overall ExperienceVery clean. Staff was remarkable.
Gloria B. | Overall ExperienceDependable storage units.
BRANDON S. | Overall ExperienceThis was the worst uhaul experience I've ever had. The mobile pick up was a joke. The reservation promise was not met. My account is being card twice.
chiquita m. | First ImpressionsDenashia and the lady with the foreign accent was very nice, helpful, fast service, smiling faces. I will always choose this one on Gray Highway Macon, Ga. Also, the manager Ms. Singleton is always ni
Melody B. | Overall ExperienceHighly recommended. Very helpful.
Darcell F. | First ImpressionsI reserved a unit for all of 3 days and didn't end up moving anything in. The owner did not offer a refund, and when asked why there was no prorated refund, she never gave me an answer. Poor service.
porchia b. | Overall ExperienceWe ordered a dolly and when we got to the Uhaul location it wasn't in the truck . The store manger was very rude and rushed us to drop off items in the unit even though our rental wasn't due at that t
Jasmin C. | First ImpressionsThey worked with me and I'm grateful, Great team work and friendly.
keith c. | First ImpressionsExcellent service.
Kimberly I. | Overall ExperienceThe experience I had with UHaul was very pleasant and professional, I would recommend U Haul to a friend or business, thank you for your Courteousy C Reed.
cynthia r. | First ImpressionsThe staff was always friendly and helpful to me every time that I went there overall I did not have any problems thanks alot
cHIqUITA B. | Overall ExperienceThe person who helped us through the entire experience was wonderful. He was knowledgeable and extremely helpful. He needs to be cloned!!!!
Marie N. | First ImpressionsThe storage part was great. The store part always had long lines, not the cleanest or neatest.
Charles F. | Overall ExperienceI was told that my 1st month of storage was free, but I paid $40 to a worker, for the storage, then $64.95 the following month.
nathaniel v. | Overall ExperienceI was pleased with the quality of customer services I received. The staff was great.
vicki j. | Overall ExperienceStaff here were amazing! Not the experience I've had with all uHaul locations. They were friendly and helpful and had everything all hooked up and ready to go when I arrived. Definitely recommend
Alexis G. | Overall ExperienceThe general manager was very rude and disrespectful with a bad attitude when I asked her an question. My storage also had an lock on it that said non payment but I paid they just waited to take it out
tisha l. | Overall ExperienceThe store manager Lakeza Singleton helped out immensly to support my moving needs. Highly recommended.
chuck n. | Overall Experience