Comentarios del cliente para U-Haul Moving & Storage at Gray Hwy

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Gray Hwy

Grado total:

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Gregery H. en

Grado:

El cliente no dejó un comentario.

Kimberly N. en

Grado:

Excellent service

Tiffany F. en

Grado:

El cliente no dejó un comentario.

Kimberly I. en

Grado:

Excellent service.

Alfredo C. en

Grado:

When I entered the store I met the only representative that was at the store at the time. The representative complained that I did not have a reservation and that all the walk-ins of the day were taking away time from her cleaning time and she did not have time for that. I felt that I was an inconvenience and she didn't want my business. I offered to go to a different store and I suggested that they may need to hire more people, she reluctantly help me and said that next time I needed to make a reservation.

Ashishkumar V. en

Grado:

El cliente no dejó un comentario.

kishore D. en

Grado:

El cliente no dejó un comentario.

Shaina W. en

Grado:

El cliente no dejó un comentario.

kishore D. en

Grado:

Unfriendly

James R. en

Grado:

El cliente no dejó un comentario.

Miriam H. en

Grado:

Staff at store were very helpful in troubleshooting a problem with trailer lights. They were very courteous and professional.

Keith W. en

Grado:

The male was very rude in reference to the handicap parking.(didn’t speak once entering the facility)

Maurice C. en

Grado:

A customer being able to extend contract

Grady J. en

Grado:

El cliente no dejó un comentario.

Chantel T. en

Grado:

El cliente no dejó un comentario.

LES M. en

Grado:

Excellent service

Carey H. en

Grado:

El cliente no dejó un comentario.

Marciarea T. en

Grado:

??????????????

Mark M. en

Grado:

El cliente no dejó un comentario.

Albert P. en

Grado:

El cliente no dejó un comentario.

Jack J. en

Grado:

El cliente no dejó un comentario.

Steven M. en

Grado:

Was unsure of the drop off procedure, but Jasmine was able to assist with that.

Allison J. en

Grado:

El cliente no dejó un comentario.

george S. en

Grado:

Lakeza Singleton was very helpful and pleasant to work with!! She was awesome!!

Emma G. en

Grado:

El cliente no dejó un comentario.

Lloyd J. en

Grado:

The truck was not in good repair. The brakes were pulling to the left and almost caught me off guard. Abs light was on.

James L. en

Grado:

El cliente no dejó un comentario.

Chrystine G. en

Grado:

El cliente no dejó un comentario.

Jenice P. en

Grado:

Everything was good

Steven B. en

Grado:

great staff -- helpful, friendly, prompt service!

KWANG C. en

Grado:

El cliente no dejó un comentario.

Veronica G. en

Grado:

El cliente no dejó un comentario.

katie t. en

Grado:

I called to extend my rental to the next day I was told that someone else had it for 315 I rode by and they was putting the rental sign inside the truck.

Courtney R. en

Grado:

El cliente no dejó un comentario.

CHARLES W. en

Grado:

My pick up time was 3 PM The truck was ready the yard gas stated to the young lady Mrs. Lovelace that the truck did not have an antifreeze in it she insisted that it did I am a truck driver so I do a pretrip and post trip every day I checked it myself it had no antifreeze in it and Miss Lovelace insisted that it was OK I insisted that I was not going to leave with the truck not having any antifreeze In it I find it hard to believe that she would send a customer out like that.

Lashanda D. en

Grado:

El cliente no dejó un comentario.

Tashie H. en

Grado:

El cliente no dejó un comentario.

Ashley W. en

Grado:

El cliente no dejó un comentario.

Jeanette H. en

Grado:

The manager has great customer service.

Gloria W. en

Grado:

I forgot to let you know that one of the back tires has a screw/nail in it. I had to put air in the tire one day and I did see one in the tire.

April M. en

Grado:

Faster check in process or more clerks early morning times.

Gail B. en

Grado:

Well, my customer service experience was excellent she was willing to accommodate me at the time of my rental.

todd r. en

Grado:

Ms. Singleton was so helpful.She gave us excellent customer service...with a smile. I wish it was like that at other places where we do business.

Thomas P. en

Grado:

Candace, Garry, and Lakeza were very helpful. Moving is so chaotic, but they made it all the easier.

Chiquita B. en

Grado:

I’ve never had a mishap at this location my experience has always been good

Valarie o. en

Grado:

El cliente no dejó un comentario.

Lee B. en

Grado:

770 Gray Hwy was great, the problem was that my original drop off location was on Thomaston Rd. near Lake Tobesofskee, but they did not take trailers, after 20 minutes on hold to the 800 number, they sent me to some sketchy shade tree mechanic on Bloomfield Rd, which was closed, and then finally to the corporate U-haul on Gray Hwy, which was a great location. Took 2.5 hours, and one of those hours were on hold to the 800 number trying to find a drop off location. If you know Macon, I had to go literally all the way around Macon to drop off a trailer. You might want to confirm that the drop off location takes your U-haul and is open. Or, just request 770 Gray Hwy, because they will take care of you well.

raymond h. en

Grado:

El cliente no dejó un comentario.

Karon G. en

Grado:

Uhaul workers were very friendly and helpful.

Marva R. en

Grado:

Excellent customer service on Macon location and Augusta. Thank you for everything may god bless.

Tamecia S. en

Grado:

El cliente no dejó un comentario.

Antwan H. en

Grado:

El cliente no dejó un comentario.

Kimberly I. en

Grado:

Excellent customer service. Clean and easy to locate. ?????

eunice f. en

Grado:

customer reps need to work together as a team to provide better service.

JOHNNY C. en

Grado:

Nothing, everything was great!

William R. en

Grado:

See my other comment for problems with 24/7 pickup.

Heath G. en

Grado:

El cliente no dejó un comentario.

Jessica B. en

Grado:

El cliente no dejó un comentario.

Michael R. en

Grado:

Very efficient with the drop off process.

john d. en

Grado:

El cliente no dejó un comentario.

Andrew S. en

Grado:

El cliente no dejó un comentario.

Christopher G. en

Grado:

Super nice, and super fast, can't ask for anything better.

Courtney R. en

Grado:

El cliente no dejó un comentario.

Brittany Y. en

Grado:

Thomas was extremely friendly and professional!

MARGARET S. en

Grado:

Move to a less congested location that is easier to navigate and larger

Valerie G. en

Grado:

El cliente no dejó un comentario.

meaghan h. en

Grado:

El cliente no dejó un comentario.

evelyn w. en

Grado:

I had no problem with changing. My picki up day nor changing my time??

regence c. en

Grado:

Keep up the good service is all I ask.

charles f. en

Grado:

El cliente no dejó un comentario.

Howard G. en

Grado:

El cliente no dejó un comentario.

Hazel C. en

Grado:

Customers service

chris b. en

Grado:

Customer service was really good. Even though they were pretty busy it only took about 30 minutes to do paperwork and get hooked up with the trailer.

Arthur J. en

Grado:

El cliente no dejó un comentario.

Gloria W. en

Grado:

El cliente no dejó un comentario.

amani w. en

Grado:

El cliente no dejó un comentario.

cynthia r. en

Grado:

The experience I had with UHaul was very pleasant and professional, I would recommend U Haul to a friend or business, thank you for your Courteousy C Reed.

brandon w. en

Grado:

El cliente no dejó un comentario.

zoie s. en

Grado:

El cliente no dejó un comentario.

mondreko l. en

Grado:

El cliente no dejó un comentario.

Robert G. en

Grado:

El cliente no dejó un comentario.

Albert H. en

Grado:

El cliente no dejó un comentario.

Robert G. en

Grado:

El cliente no dejó un comentario.

Alfred M. en

Grado:

I went into the location and picked up my truck without any delays. However there was a lady inside with a very big attitude, she had a name tag that states she was the owner, if I’m not mistaken her last name was Candice Lovelace. This really upset me because I asked her what did I do for her to be so nasty without any response. The young lady who checked me out was the complete opposite. She was friendly, funny, and made the experience much better. One thing about customer service is an attitude can determine your whole experience. Would I recommend this store again, ONLY if the young lady who was there was in charge otherwise try one of the neighborhood dealers.

Nicole P. en

Grado:

When I made the reservation online, the location I chose was closer to my house and at a specific time. When I arrived, they had no record of my reservation and had very poor customer service skills and was told to call the Gray Hwy location. When I did, the call wait time was over 20 mins, so we just drove there. At the Gray Hwy location, the staff was knowledgeable and did have a truck for me. The experience itself with U-Haul has not been ideal.

Jasmine D. en

Grado:

El cliente no dejó un comentario.

Rubie H. en

Grado:

All was well no problem

Scott P. en

Grado:

Nothing. Everyone was perfect

ravindersingh s. en

Grado:

Great & friendly customer service

Michael C. en

Grado:

Better maintanace on trucks battery kept going dead

elisha h. en

Grado:

El cliente no dejó un comentario.

LaShonda W. en

Grado:

El cliente no dejó un comentario.

Joe C. en

Grado:

El cliente no dejó un comentario.

Audrey A. en

Grado:

El cliente no dejó un comentario.

mary b. en

Grado:

El cliente no dejó un comentario.

Joseph J. en

Grado:

Location is difficult to get into and out of

EVELYN P. en

Grado:

THE LADY THAT HELPED ME DID EVERYTHING NICELY AND SMOOTHLY,ONLY COMMENT I HAVE??

Jacob S. en

Grado:

The truck had some damage on the exterior that made me EXTREMELY uneasy driving it. When I spoke to a manager if I could switch vehicles, she simply replied that the truck was still drive-able. It did not instill confidence in me and I do not think I will be working with uhaul during my next move.

kientazya h. en

Grado:

The lady had no understanding that my paperwork was wrong and tried to charge me $663.17.

BOBBY C. en

Grado:

El cliente no dejó un comentario.

LATOSHA S. en

Grado:

Reserved at another location and the truck wasn't there so I had to go to another location and paid more for the mileage that I originally had added up very very poor service

Kelly S. en

Grado:

This is the second time you are screwed up my reservation and sent me on a wild goose chase for a trailer. Horrible service and even worse organizational skills. Probably will not use the U-Haul again ever in the future. Every time I have used them it has cost me hundreds of dollars in losses

Chris H. en

Grado:

Keep doing the same thing. Excellent customer service and a excellent experience !!!

Harry S. en

Grado:

El cliente no dejó un comentario.

Sebastian F. en

Grado:

Customer service was fast and friendly. Would recommend always

Jennifer T. en

Grado:

Be more forthcoming with information pertaining to the amenities you get for what you are paying!

Devin P. en

Grado:

El cliente no dejó un comentario.

LOUIS L. en

Grado:

El cliente no dejó un comentario.

Alexis W. en

Grado:

Superb service! Very detailed oriented and customer satisfaction focused. That’s 5 -star service at its best.

David R. en

Grado:

El cliente no dejó un comentario.

milton m. en

Grado:

Great Experience

sheila s. en

Grado:

Great services! Thank you.

Judy C. en

Grado:

El cliente no dejó un comentario.

Mark H. en

Grado:

El cliente no dejó un comentario.

allison l. en

Grado:

El cliente no dejó un comentario.

Phyllis W. en

Grado:

El cliente no dejó un comentario.

Willie M. en

Grado:

El cliente no dejó un comentario.

Inza F. en

Grado:

El cliente no dejó un comentario.

Kendra H. en

Grado:

El cliente no dejó un comentario.

Brandon P. en

Grado:

El cliente no dejó un comentario.

Heather D. en

Grado:

When I came in to pick up the truck I stood in the main customer area for almost 10 minutes before anyone showed up. The truck they gave me sounded like the transmission could give out at any moment.

Paul L. en

Grado:

I appreciate the friendly service.

Christina K. en

Grado:

We had to wait and also tue customer service was poor.

Jennifer B. en

Grado:

El cliente no dejó un comentario.

leslie b. en

Grado:

Self drop off.

Lisa T. en

Grado:

El cliente no dejó un comentario.

Lowette S. en

Grado:

Excellent customer service.

Mildred H. en

Grado:

El cliente no dejó un comentario.

Jerry B. en

Grado:

El cliente no dejó un comentario.

george s. en

Grado:

El cliente no dejó un comentario.

Colleen L. en

Grado:

Need more employees scheduled for weekend

Timothy F. en

Grado:

El cliente no dejó un comentario.

STEVE B. en

Grado:

Great staff, very helpful.

Keneshia M. en

Grado:

I used the company to move and I was suppose to have it at a certain time... they only had one person working so I got the truck an hour and a half later. My time to return the truck was still ticking as well. After I saw I wasnt going to be finish with the truck by the return time I called to get more time. The lady I spoke with told me I could return it the next day no charge. Today I returned the truck back 15 mins late due to having to get gas and traffic was horrible always is in that area and I was charged for two days any. The representative working which her name is Tiffang Holland was very and still charged me for two days even after I told her I was only suppose to be charged for one day. I was told I should expect a call from the company and have not yet. That was an extra $50 dollars taken from please if you can help me. Thanks in advance, Keneshia Morgan

Aletheia A. en

Grado:

Get a manager that have people skills and that know how to accommodate their customers when the mistake is their part. Instead of catching an attitude and try send you to storage unit somewhere as that's not even compatible. General Manager: Tiffany have horrible people skills.

Zackary L. en

Grado:

Location is OK. A semi-truck backed in behind return lane, so it got interesting. UHaul personal and myself moved trailers to let me out because I wasn’t sitting around. Good folks!

Jim W. en

Grado:

Courteous and efficient personnel. My vehicle was ready and waiting with a full tank of gas.

Kenyata C. en

Grado:

El cliente no dejó un comentario.

cHIqUITA B. en

Grado:

The staff was always friendly and helpful to me every time that I went there overall I did not have any problems thanks alot

Jim C. en

Grado:

Quick check in and friendly service! Got us taken care of and our our way in a timely fashion.

teresa r. en

Grado:

El cliente no dejó un comentario.

DIANE M. en

Grado:

El cliente no dejó un comentario.

Chiquita B. en

Grado:

I never had a bad experience at this location the staff are friendly and helpful I really appreciated them Thanks

Derrick L. en

Grado:

I called in and stated I was going to be late they said that was fine I can bring it it back the next day that was fine but when I bring the equipment back I get charged an extra day but no one mentioned it when I called in that should have been told to when I called in

Julie W. en

Grado:

My receipt was not finalize next day as i was told. After calling all day monday with no answer i finally get someone from this location Tuesday who advises that even though uhaul has a hold on my funds its my bank that has the hold. Staff does not have a full understanding of the process of releasing the hold on my funds!

Crystal S. en

Grado:

El cliente no dejó un comentario.

sharon p. en

Grado:

Service was great, the young lady (owner) Candace was very helpful and professional.

MARGARET S. en

Grado:

Busy morning there and the guy who checked me in was very friendly. There were slow computer issues that slowed things up. The female who checked us in upon return was somewhat rude.

Tracey B. en

Grado:

There was a lady that was working Sunday, when I went to pick up my rental vehicle. She has poor customer service skills, and a very negative attitude. I spoke with the Manager about her, and the Manager was very helpful.

Matt Y. en

Grado:

The representative did not get off his cell phone the entire time and an error on U-Hauls fault he tried to place on me which I did not appreciate one bit total waste of time and very unprofessional

Nicole E. en

Grado:

Had a little hiccup at the beginning but it was handled promptly and I was on my way. Very very good customer service ????

Nathan W. en

Grado:

Employee was very rude, and had an attitude. She called me this morning and never introduced herself. The first thing she said was " do you still have our equipment "? Obviously I did because she was calling to ask when I was gonna return it. Just very rude and no customer service skills.her name is candace lovelace.

Tawatha T. en

Grado:

Customer service at the front counter. Have a few more people available to help. Thank you.

Timothy R. en

Grado:

the young lady that helped me at the return was very professional she made the transaction very easy and fast..

don r. en

Grado:

El cliente no dejó un comentario.

lakendrick p. en

Grado:

El cliente no dejó un comentario.

DEAN M. en

Grado:

El cliente no dejó un comentario.

Victoria G. en

Grado:

Better customer service

Nichelle F. en

Grado:

More employees so there is less wait time.

Ricky P. en

Grado:

Be upfront with the cost of all the equipment. Don’t quote one price on a reservation and then when you arrive to pick up the equipment you get a big increase in price. Not fair to the paying customer at all.

Carla W. en

Grado:

El cliente no dejó un comentario.

Marie N. en

Grado:

The person who helped us through the entire experience was wonderful. He was knowledgeable and extremely helpful. He needs to be cloned!!!!

Charles F. en

Grado:

The storage part was great. The store part always had long lines, not the cleanest or neatest.

nathaniel v. en

Grado:

I was told that my 1st month of storage was free, but I paid $40 to a worker, for the storage, then $64.95 the following month.

vicki j. en

Grado:

I was pleased with the quality of customer services I received. The staff was great.

Alexis G. en

Grado:

Staff here were amazing! Not the experience I've had with all uHaul locations. They were friendly and helpful and had everything all hooked up and ready to go when I arrived. Definitely recommend

tisha l. en

Grado:

The general manager was very rude and disrespectful with a bad attitude when I asked her an question. My storage also had an lock on it that said non payment but I paid they just waited to take it out

chuck n. en

Grado:

The store manager Lakeza Singleton helped out immensly to support my moving needs. Highly recommended.