Customer Reviews for U-Haul Moving & Storage at Gordon Hwy

1,603 reviews

1647 Gordon Hwy   Augusta, GA 30906

(706) 434-8798

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(706) 434-8798

1647 Gordon Hwy
Augusta, GA 30906

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Travis Moss  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nikita Small 
Rating:
5.0

Customer did not leave a comment.

Billy Dixon 
Rating:
5.0

Customer did not leave a comment.

elizabeth alexander 
Rating:
4.0

The mileage and gas was not the same as on the paper or in the truck but overall it was good the guy that checked me in was amazing tho

Cassandra JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Mary Stull 
Rating:
1.0

First of all, y'all must be either blind, stupid or both,. Cause I have never rented a u haul from anyone, EVER. I have no need to. I own my own moving box truck. Someone needs to contact me. (706)294-5383

Julia Bickerstaff 
Rating:
5.0

It was a little foot prints on the floor board previously but other than that it was clean staff was very polite and helpful!

Eric Pete 
Rating:
3.0

The vehicle pulled slightly to the left when braking. Driver seat was a jump seat no air ride seat. No lumbar support. Totally uncomfortable

Keith Kyles 
Rating:
3.0

Customer did not leave a comment.

naima Simpkins 
Rating:
5.0

Customer did not leave a comment.

Anitra Wright 
Rating:
5.0

Customer did not leave a comment.

Mariah Boyd 
Rating:
5.0

Customer did not leave a comment.

Sonja McRoy 
Rating:
2.0

My personal belongings were ate up by rats . The manager sierra and the worker Latasha were very helpful . Excellent customer service to them both . I’m very disappointed. Overall it was an alright experience storing with them .

LATOYA TOY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

APRIL NABORS  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tamarilyn Mckenzie 
Rating:
5.0

I love this location always have best customer service!!!! The workers are the best!!!

Shannikia Celestine 
Rating:
5.0

Customer did not leave a comment.

Cynthia Giannico 
Rating:
5.0

Customer did not leave a comment.

DIANGELO COLLIER 
Rating:
4.0

Customer did not leave a comment.

Roslyn Wright 
Rating:
4.0

Customer did not leave a comment.

Janice Millhouse 
Rating:
5.0

Absolutely wonderful experience will use again thank you so

laquisha Roy 
Rating:
5.0

Ms. Monica was very helpful

Niesha Pinckney 
Rating:
4.0

Customer did not leave a comment.

Taja Madison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Daggett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA YOUNG  |  First Impressions 
Rating:
5.0

Mr Melvin was great!

JOCELYN QUARTERSSTYLES  |  Overall Experience 
Rating:
3.0

Mr Melvin is wonderful

Jocelyn Quartersstyles 
Rating:
5.0

Monica B. is a true professional! She reflects great credit upon the Uhaul brand. Monica has a wealth of product knowledge, she is kind and patient with customers. Thank you Monica B.

DAMON MILLER 
Rating:
3.0

This location could use a few more agents on a busy Saturday morning. It took me 30+minutes to get my truck after reserving it online. My truck was ok except for a broken headlight and a clearance light that was dangling out of its mounting hole. These items should have been repaired before this unit was rented.

Roger Martin 
Rating:
5.0

Customer did not leave a comment.

crystal love  |  Overall Experience 
Rating:
5.0

Nothing at this time!

Ralph Ellis 
Rating:
1.0

The guy that checked me in all but rewrote my entire reservation. I had the return address and all of my info already in the system a week prior, but still had to go through the process again. This took time i did not have to spend there. After re-entering all of my information, I received emails stating that my reservation changed and the dropoff location was different. I did not change anything from my original reservation. The guy that changed everything was unfortunately not trained very well and barely could put the order in. The worst part was he gave me a truck with no gas!!! He informed me that any extra gas that i returned it with, i would just get reimbursed for. We will NOT use uhaul in the future for any reason if we can help it. By far the WORST customer service i have EVER come across while doing business.

James Burton jr 
Rating:
5.0

Customer did not leave a comment.

sherrie jenkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mashonda Tennyson 
Rating:
3.0

Customer did not leave a comment.

Shelton Mobley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH BLAIR 
Rating:
1.0

Severe water damage , everything ruined with mold . So no not happy . Filed a claim with insurance

Kyle Graham 
Rating:
3.0

This location needed more staff to help facilitate customer actions.

Bryan Norvell 
Rating:
5.0

Customer did not leave a comment.

Curtis Hightower   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ty'Reonna Morris 
Rating:
5.0

Customer did not leave a comment.

Justine Cannida  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alnisha Vaughn  |  First Impressions 
Rating:
5.0

Professional employees

Michael Jones  |  First Impressions 
Rating:
3.0

Employees not very social. We’re not super helpful like pickup location.

Kadence Johnson 
Rating:
5.0

Customer did not leave a comment.

AIISHA DONALD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guy Holliday 
Rating:
5.0

Customer did not leave a comment.

nicole evans  |  Overall Experience 
Rating:
5.0

Love this U-Haul location have been coming in for over (5 years best customer service ever experienced.

MARILYN SHAVERS 
Rating:
5.0

Good company to rent from

JACK PEEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Grant 
Rating:
5.0

Customer did not leave a comment.

hassan abdul 
Rating:
4.0

Customer did not leave a comment.

Sandra Redd 
Rating:
5.0

Customer did not leave a comment.

Azariah Israel  |  Overall Experience 
Rating:
3.0

The folks that check you in and out are kinda slow paced, but that may be to eliminate mistakes. I would recommend streamlining the process so they don’t have to touch so many screens.

Risalie Montaque 
Rating:
5.0

Customer did not leave a comment.

randy sconyers 
Rating:
5.0

Nothing

Debra Butler 
Rating:
1.0

Customer did not leave a comment.

LINITA LLOYD 
Rating:
5.0

Very Professional

XAVERIA Harris 
Rating:
3.0

Water leaked in back my things were wet

Benniah Young 
Rating:
4.0

Ensure that you don't have young men there that get offended when you question why the store doesn't open till 9am and you are scheduled to pick up your reserved cargo van at 9am. Can't get it at 9 when you don't open til 9. I was under the impression that I needed to be there early to get out by 9. I was there at 8:40 am. He met me outside and told me they didn't open till 9. He got an attitude cause I questioned it. His attitude was bad from the word go.

Charles Roberson 
Rating:
4.0

Customer did not leave a comment.

Miranda Nelson 
Rating:
5.0

Customer did not leave a comment.

Marra Davis 
Rating:
1.0

The rudest and most disrespectful staff I have ever encountered. The truck I rented had issues with the door shutting correctly and it sounded horrible.

Te-Audrea Hilton 
Rating:
3.0

Customer did not leave a comment.

Ellis Ellerbee 
Rating:
5.0

Although the Uhaul system was slow and frustrating, the staff was very patient and helpful.

Angela Ryder 
Rating:
5.0

Customer did not leave a comment.

Alesia Council  |  Overall Experience 
Rating:
3.0

Inside storage close with access key why? All my things got wet because the door was locked at nine o'clock pm.

titus johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Torre Harris 
Rating:
5.0

The staff were really helpful and friendly

Tina Wilson 
Rating:
2.0

Customer did not leave a comment.

Hydeia Murray  |  Overall Experience 
Rating:
1.0

Locks need to be oiled on key boxes

Dylan Brock 
Rating:
5.0

Customer did not leave a comment.

Delroy Henry  |  Overall Experience 
Rating:
5.0

Everything was just right. Very friendly staff. Joshua was great 👍 . Shout out the the Gordon Highway location.

WILDA POWERS 
Rating:
4.0

Customer did not leave a comment.

Joy Stanley  |  Overall Experience 
Rating:
5.0

Good team work

erick mochoce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugene Jones 
Rating:
5.0

Great customer service

Shevon Badie 
Rating:
4.0

Customer did not leave a comment.

SHADIA TAYLOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Channell White 
Rating:
5.0

Customer did not leave a comment.

John Drury 
Rating:
5.0

Giod team work on the site, i really adimired the wsy they cordinated to help us with all means.

erick mochoce  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Anna Ricks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonya Byrdsell 
Rating:
4.0

Customer did not leave a comment.

Azariah Israel  |  Online Move In 
Rating:
3.0

Great Service!! Friendly Staff!

Bryan Norvell 
Rating:
5.0

Very professional helpful will do business there again

JAMES BAKER 
Rating:
5.0

Awesome service

Keith Phillips 
Rating:
5.0

Customer did not leave a comment.

Melvin Boseman 
Rating:
5.0

Fast service, made it an easy process.

Jason Graves 
Rating:
4.0

Customer did not leave a comment.

Pat Peterson 
Rating:
4.0

Customer did not leave a comment.

Michelle Stoddard 
Rating:
5.0

Customer did not leave a comment.

EUGENE DUNBAR 
Rating:
5.0

Customer did not leave a comment.

Tavoris Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda Sheffield 
Rating:
5.0

Overall experience with U-BOX was excellent! Every employee I spoke with via telephone, online and in person - including Extra Help and in the U-Haul store made my move from Albuquerque NM to Augusta GA easy and pleasant. U-Boxes are affordable and U-Haul employees are knowledgeable and helpful every step of the way. Thank you for making my move so much easier and safer.

Phyllis Bursch 
Rating:
5.0

Customer did not leave a comment.

Anthony Cobb 
Rating:
5.0

Customer did not leave a comment.

Jean-marie POLYNICE 
Rating:
4.0

Customer did not leave a comment.

Norma Parks 
Rating:
5.0

I haven’t received my deposit back yet

LABERTA COLEMAN 
Rating:
5.0

Customer did not leave a comment.

Stephen Martin 
Rating:
4.0

Customer did not leave a comment.

SABRINA HYMON  |  Overall Experience 
Rating:
5.0

Very impressive operation at this location. Everything was great from the check-in to the drive out. The truck was clean both inside and outside. This is a great UHaul store and I would definitely use again. This is a 5 star store for sure.

Christopher Cliett 
Rating:
5.0

Monica was fantastic! Great customer service!

Brittany Ford  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Taylor Enszer 
Rating:
5.0

Continue with the great customer service I love it.

laura jones 
Rating:
5.0

Very nice.

KAMAL MATEEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Finescia Tolbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KOREA APPLING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SYLVIA SCARBOROUGH 
Rating:
5.0

Keep doing things the way you are doing now!!!

arthur prescott 
Rating:
5.0

More than I expected. Absolutely no misunderstanding. And will matter.

Robbie Fields  |  Overall Experience 
Rating:
5.0

Good friendly people super nice employees

Ronald Wells 
Rating:
5.0

Customer did not leave a comment.

Tonyatte Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Camejo 
Rating:
5.0

Customer did not leave a comment.

mark DRAYTON 
Rating:
4.0

Customer did not leave a comment.

sherrie jenkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenna McBride 
Rating:
5.0

Great place great people

Mellisa Bynum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nequan Dixon 
Rating:
5.0

Keep doing things the way you are doing now, fast and professtional service!!!

arthur prescott 
Rating:
5.0

Customer did not leave a comment.

Belinda Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

crystal love  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latashia Jenkins 
Rating:
4.0

The truck needs servicing. Steering wheel off balance or not centered.

Debra Malone 
Rating:
3.0

Business as usual, normal operation. Helpful agents.

Clarence Mccray 
Rating:
5.0

Good customer service and friendly staff

Lisa Mercier 
Rating:
5.0

Great customer service

Joy Robinson 
Rating:
3.0

I arrived within 15 minutes of my pick up time, unfortunately there was only one person at the counter which it took 15 minutes with the customer at the counter and another 15-20 minutes with the customer ahead of me. Then I was attended and everything was smoother, until I went out to the truck and started to do the inspection, that’s when I noticed I wasn’t giving the right paperwork. Went inside and they changed the paperwork to reflect the correct truck. Finally, I get to depart and be on my way and 15 minutes into my drive I noticed the brake light was on and making a noise. So, I had to return to the store! At this point I told the gentleman at the counter to give me a smaller truck so I could get going, so he did and direct me towards where the truck was supposed to be parked. Sadly it wasn’t there and I had to search the entire parking lot for it! The location and size of the facilities are good, but the employees need to pay more attention to detail and be more customer oriented.

Ivan Lopez 
Rating:
1.0

Reservation # 22010287 Hey there. I reserved a van for 2:15.  Upon arrival to the U-Haul & storage center, there were no employees, and about 6 customers all waiting around.  I waited until 2:45 for an employee to show up, to help the customers in front of me. As I was signing in, i mentioned there were no vans in the parking lot.  He was unsure of the availability, so called someone. He transferred my reservation to a 10’ cargo van.. asked me if I wanted the $15 safe ride insurance  I said “NO, just the damage waiver”.. Yet here I am, charged for the safe ride insurance.  This, along with the 45+ minute wait, and confusion about which rentals were on the lot.. (after checking in online!) Gotta say, one of the most poorly managed facilities I’ve ever been in. How much money does this location make? How much do you pay the circus act to run it?  I’ve been to this location before and the experience is similar. Other customers that day said “it’s always like this here” Anyway. My day job is business operations for a startup. Let me manage this location and I will surely fix the staffing issues and inventory issues, with reduced overhead to U-Haul.  I will probably never go back to this location, it is much easier faster and professional to get a U-Haul from a neighborhood dealer or gas station Kindly,  Walter Brent 

Walter Breazeale 
Rating:
5.0

Customer did not leave a comment.

Deandre Williams 
Rating:
5.0

I really appreciate the courtesy that I received from the staff

Amandy Gandy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEVENEY TOLBERT 
Rating:
4.0

Fast service, No problems.

jeffery robinson 
Rating:
5.0

Manager very efficient

Hal Beman 
Rating:
5.0

Customer did not leave a comment.

GABRIELLA BROWN 
Rating:
5.0

Customer did not leave a comment.

JEREMY PERRY 
Rating:
5.0

Customer did not leave a comment.

Bryan Yoder 
Rating:
5.0

Mr. Melvin and his staff are above board! They were helpful and accommodating. Hats off to especially Ms. Monica, Mr. Tory, and Ms Alaithiel who went above and beyond to be helpful!

STEPHANIE WADE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quantana stevens 
Rating:
1.0

The short African American Agent who worked the morning I picked up my truck thru truckshare refused to give me my key. When prompt on my phone screen to show agent inside I followed those instructions & she ask me for drivers license & credit card for charges after showing her what truck I'm assigned too then after I refused to give her my credit card because I completed all requirements online she states well I will just cancel your reservation. I went to my car and she met me outside and stated she can't locate the key to the truck I'm assigned too. I requested a manager & the next agent working other customer stated that truck was rented out this morning at 7 am & was told from there to call customer service to reserve another truck which was confusing because the truck was still on the lot waiting on me to do online inspection. I wasted 30 extra minutes on this issue. Please train your agents on customer service & updated information with systems. Also while the lady was on the phone telling me to escort out her building she tells the other party on the phone please hurry up with the key so this cry baby customer can leave now and then turns around after walking back in without even telling me who was finally bringing my key to me.

Quentin Sanders 
Rating:
5.0

Customer did not leave a comment.

Sherilyn Nabritt  |  First Impressions 
Rating:
5.0

Gordon hwy, is wonderful, especially the tall person I guess he cleans the inside of the building, from the first day of rental, trucks and the storage room I've had no problem, thank Y'all very much.

Audrey Harleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Bowers 
Rating:
5.0

Nice service

Patricia Brown  |  Overall Experience 
Rating:
5.0

Everyone was great

Angela Cofer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilburn Wade  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brandi Wallace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wanda hicks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYLER HOWARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine Bryant  |  Overall Experience 
Rating:
5.0

The employees were very friendly and helpful. They really are awesome 😊🤗!!

Relisa Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Horace Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA ESPOSITO  |  First Impressions 
Rating:
5.0

Great service

Corey Gilchrist  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Torrence Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Garrett  |  Overall Experience 
Rating:
4.0

Storage unit should be open a little longer

Jamila Lafavor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANEASHIA READY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denise Blades  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ashley Washington  |  Overall Experience 
Rating:
4.0

Storage facility could be opened a little longer doing the week.

ERNEST JONES  |  Overall Experience 
Rating:
4.0

Great workers and very helpful.

Travis Moss  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alec Jameson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRACIE WRIGHT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roy Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

QUEEN WALKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dustin Wedel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY KEENAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel Stewart  |  First Impressions 
Rating:
1.0

Manager was rude and disrespectful. Used profane language in the presence of myself and other customers.

Kherik Gordon  |  Overall Experience 
Rating:
5.0

Nice friendly fast customer service very clean facility.

THERRION WALLACE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROOSEVELT ROWLAND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTY PERKINS  |  First Impressions 
Rating:
3.0

Afternoon staff was better than the morning staff.

David Sullivan  |  First Impressions 
Rating:
5.0

great staff

Patricia Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ollie cooper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Therrion Wallace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN KIRKS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

johnny williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

brittney dent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN HUGHES  |  Overall Experience 
Rating:
5.0

Very helpful front desk

William Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shandrica pryor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Albert Peck  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adrian Garcia  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TAHIRAH WINEGLASS  |  First Impressions 
Rating:
3.0

My only gripe is that I was under the impression that my payments would be automatic draft. But then I get a call after the late fee was assessed for 20 something dollars over a week past the due date. Felt like a money grab to me. They could’ve at least offered a first time late fee waiver.

Steve Cannonier  |  First Impressions 
Rating:
3.0

The space is good but that truck was ragged. The brakes were slow to catch and it was a bad ride. The driver side window had to be pulled up by hand and it was hot out. The staff were nice and walked me through the storage. We were given keys to truck and had to figure it out. I picked up a load from Bellaire Rd and returned to the store. There was a little less than 1/4 tank of gas. I put $20 in it just to feel safe. Trip was so short the hand didn't move down. Trip made and items in storage. It was very busy at the time and they seemed short staffed too.

Debra White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FADANA BRIGHT  |  Overall Experience 
Rating:
3.0

Staff were very friendly and helpful. I just had issue with storage unit itself. It wasn’t very clean…floors were dirty and stained. That’s the only reason I wouldn’t recommend Storage to others.

Rashema Rouse  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JERMAINE FURSE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shawn Harris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kentrell Wright  |  Overall Experience 
Rating:
5.0

Friendly happy go lucky atmosphere I recommend for everyone

Deresa Bryant  |  First Impressions 
Rating:
5.0

They were very nice a personal at all the time

Stephanie Jones-frazier   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

adrienne Guy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMMY SELLERS  |  Overall Experience 
Rating:
2.0

Truck and equipment rental was wrong and the truck broke down 3 miles down the road after I picked it up.

MARK WEBB  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Destiny Gilchrist  |  Overall Experience 
Rating:
1.0

A couple of the employees at this location were very disrespectful by hanging up while talking to them or just were lazy and seemed as if they didn’t want to to at work. I e had to call another UHUAL just to get get information that I needed from this location. The manager there does what he wants and allows the female employees to do what ever they want. I’d give it 5 starts if they weren’t so rude and disrespectful.

Alicia Patrick  |  Overall Experience 
Rating:
5.0

Y’all need to spray for roaches

LABERTA COLEMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theodore Neal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shalonda Webb  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mikel Wiggins  |  First Impressions 
Rating:
4.0

Great Staff, Friendly, & Courteous Clean Inside Units, Well Lit & Secure

marcus curtis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Mayers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TENORA SCOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel Williams  |  Overall Experience 
Rating:
5.0

They are always professional and customer friendly.

Ann Woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA THOMAS-HICKSON  |  Overall Experience 
Rating:
5.0

Mr melvin was very kind and friendly also helped me understand how U-Haul works thanks Melvin I will use you guys again in the future. Thanks Charles cathcart

Charles Cathcart  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jordan Lopez  |  Overall Experience 
Rating:
5.0

The staff was very nice and helpful.

Lanie Golden  |  First Impressions 
Rating:
5.0

The store manager was super nice. He made sure to answer any questions I had.

Ulah batchelor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis McDaniel  |  Overall Experience 
Rating:
4.0

Everything was fine,dining storage size we wanted,but Everything was alright.

Janice Harris  |  First Impressions 
Rating:
2.0

We we’re forced to pay extra money for uhaul gas when it was correctly measured and filled up before returning.

Vivian johnson  |  First Impressions 
Rating:
5.0

Excellent staff. Very friendly and accommodating.

THOMAS WISE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN HUGHES  |  Overall Experience 
Rating:
5.0

Move in was extremely easy; no hassle. Smell of the facility was clean

Jacqueline Ivey  |  First Impressions 
Rating:
5.0

I always have a great experience at this location. Tanisha was outstanding! The staff is very friendly and attentive. I was also able to get same day moving services!

Britney Francois  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles dorsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE PALESTRANT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BEVERLY MOORE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sabrina johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheldonne Brady  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Lakisha Wright  |  Overall Experience 
Rating:
4.0

Mr. Melvin went above and beyond to help me with the issues that were at hand. He was patient and made sure I had whatever I needed. The staff were friendly and helpful as well.

Stephanie George  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanja Brammer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

shandrica pryor  |  First Impressions 
Rating:
5.0

Absolutely great service and the staff is great they helped me with everything definitely great service

Carrie Simpson  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tamikia Brown  |  First Impressions 
Rating:
5.0

thank you.

ADRIANNE OETTLE  |  First Impressions 
Rating:
5.0

The employee are very professional every time I go to this location

Ann Woods  |  First Impressions 
Rating:
1.0

Bugs was all over my things

ROLANDA DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice Hampton  |  Overall Experience 
Rating:
4.0

Jack went above and beyond, he was friendly and attentive. I went in twice to pick up and return the truck as well as to get my storage unit and he was the only employee to greet me and offer his assistance.

Angel Barrette  |  First Impressions 
Rating:
5.0

NO COMMENTS

Cindy Kennedy  |  First Impressions 
Rating:
5.0

Recommend placing a sign for people tailgating in to the storage area, so the alarm doesn’t go off unnecessarily

Torrence Williams  |  First Impressions 
Rating:
1.0

From the beginning, there was confusion about my belongings and the price. We tried to resolve it, and the managers kept giving us the run around. We eventually lost all of our stuff. I would never recommend this facility to anyone.

Ebony Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel Griffin  |  First Impressions 
Rating:
1.0

Customer Service Representatives are not knowledgeable to serve. The access door was always broken. And Melvin the manager is HORRID.

sylvia allen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roxy Trice  |  Overall Experience 
Rating:
5.0

My sales person was very friendly and knowledgeable of the products and services that Uhaul offers.

charles dorsey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonya Sims  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYRONE RACKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annette scott  |  First Impressions 
Rating:
5.0

Great customer customer

Luthers Dallas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Nash  |  First Impressions 
Rating:
5.0

The ladies were great… Especially the older Women she had me in tears laughing service was Exceptional..

jakira jenkins  |  First Impressions 
Rating:
1.0

I tried to call and make payments on my unit and left voicemails, my unit was set up for auto draft that didn’t come out and now my until have been sold! Im homeless and it was everything I had, I can’t even just get my kids stuff. I never got a certificates letter or anything saying it would be sold before it was sold. I’m really upset cause it was all I had left in my life! No one can help me get my things that are value to me.

AMANDA ALLEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TENORA SCOTT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Alexander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donna smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Budzinski  |  Overall Experience 
Rating:
3.0

I’m just waiting for them to call back about my furniture it’s been two months and I haven’t heard any thing

Heneratta SMITH  |  Overall Experience 
Rating:
5.0

Helpful staff, Great service

TUESILLA JARVIS  |  First Impressions 
Rating:
5.0

Only issue not enough mattress carts

Bren Clark  |  First Impressions 
Rating:
1.0

Every time you call no one answers the phone staff very unprofessional please use my credit card to make a payment next day I got all of these extra charges where someone stole my identity facility is supposed to be climate controlled yet is 90° in there every day definitely wouldn’t recommend it definitely new really not clean definitely very unprofessional would never use that U-Haul facility again

DWAYNE JONES  |  Overall Experience 
Rating:
5.0

Staff were friendly and accommodating.

Tuesilla Jarvis  |  First Impressions 
Rating:
2.0

The employee was not attentive to my needs. The storage spot I reserved was not ready. The person at the desk did not answer the phone when I called and did no explain details good enough. I was urged to put a lock on my storage room. There were no locks available.

Herman Paul   |  First Impressions 
Rating:
2.0

My payment was past due and I was locked out of my storage before 30 days. Everything I own is in there and i would like to rectify this situation. When I called to make a payment, the employees could not find my information. The email I received on the 16th of September stated that I had 15 days from then, to make this payment. I was sent this close out survey on the 27th (that's 11 days). I am currently on a medical leave of absence from my job and I would like the opportunity to retrieve my property. Thank you

SHANNON JOHNSON  |  Overall Experience 
Rating:
5.0

Absolutely amazing staff.

LEANDREZ HOLMES   |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Uvondrea Dixon  |  Overall Experience 
Rating:
2.0

The restroom in the facility was not useable. The toilet was clogged and bathroom floor was flooded and gross. It’s smelled like sewage and the flood overflowed to the hallway. I would not recommend this facility.

EDWARD EVANS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dexter brundidge  |  First Impressions 
Rating:
3.0

This the second unit I have rented from you all and I paided for cool environment and every time I went in there it was hot

Brenda Friday  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

butch Moehrke  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

douglas dixon  |  First Impressions 
Rating:
5.0

Staff was very helpful

Renita HATCHER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimyatta Avery  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shaniqua Wade  |  Overall Experience 
Rating:
5.0

Would highly recommend this facility, very helpful and friendly staff. Plus the added bonus was that my four units of belonging was just as I left them.

michel landrum  |  Overall Experience 
Rating:
2.0

Just getting back in town. From the beginning it was a hassle. Wrong size storage unit rented, manger on duty Melvin Boseman was very unprofessional while unpacking storage unit. He even went as far as threatening to call the police on me for no reason. He was aggressive and very disrespectful. An employee by the name of Tremaine Lee was in attendance while Mr. Boseman hot out of control. After I told him his staff wasn’t trained good enough no cards on site and I wasn’t properly informed about my unit or the access. I addressed that and he got upset. I will not use this facility nor will I refer anybody to use this facility. The level of unprofessionalism that was reached a man trying to handle a woman. Come on now that’s disrespectful because I was in the right. He makes the company look bad

Cherquan Anderson  |  Overall Experience 
Rating:
5.0

I'm very crippled and the personnel were all very patient and helpful during my entire visit, from helping me from the parking lot, loading boxes and explaining & helping with rental paperwork. All of your employees are exceptional, very knowledgeable, efficient, friendly and as employees are big assets to this U-Haul facility on Gordon Highway.

IRENE ALLRED  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Titus Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyionana Moore  |  Overall Experience 
Rating:
5.0

The staff was very professional and treating me mush respect and liove,very much appreciated all the kindness giving may your business continue to grow,blessing

JACKLYN GARRETT  |  Overall Experience 
Rating:
1.0

Trucks aren’t being cleaned properly nor is damages reported before renting out trucks. Just about my whole experience wasn’t good

Cherquan Anderson  |  First Impressions 
Rating:
1.0

For my comments I’d need somebody to contact me

Cherquan Anderson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly Booker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia Bush  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Whitney Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEANDREZ HOLMES   |  First Impressions 
Rating:
5.0

AWESOMENESS, IN THE NAME OF JESUS CHRIST AMEN!!!!!

Lakesha Barnes  |  First Impressions 
Rating:
5.0

Tasha and monica is the best at it they know the what they are talking about

Lavaciette Walker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROSE VASQUEZ  |  Overall Experience 
Rating:
5.0

Joshua and Monica are the best!! They understood my situation and made sure my to make everything as stress free as possible for me! I would recommend them to everyone.

Alcine Gross  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danetta Perkins  |  First Impressions 
Rating:
3.0

Access equipment to the storages always having problems. And was not fully explained to about the hours for entering the climate controlled area.

Marcus Johnson  |  First Impressions 
Rating:
4.0

All was good. But the access door and keycode box has been having issues once you try to access the building.

Marcus Johnson  |  First Impressions 
Rating:
5.0

I enjoy moving into my assign storage. I was happy to know that equipment was available and also they had a store to but storage needs like the locks.

Marissa Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny Linam  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laquita Wilder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Holland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Bailey  |  First Impressions 
Rating:
5.0

The young lady that helped me that morning was amazing. It was my first time storing at a facility and she made it easy for me. She was very knowledgeable about the area and gave good recommendations.

Lakitha Lumpkin  |  First Impressions 
Rating:
5.0

Would gladly recommend this facility.

Madalyn Redding  |  First Impressions 
Rating:
5.0

Friendly staff worker

Barbara Daggett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monique Chapman  |  Overall Experience 
Rating:
5.0

Love ya'll

+marqutis singleton  |  First Impressions 
Rating:
4.0

Tasha went above and beyond to help me cool an super friendly person I wanted a storage closer to the front an it was sme confusion at first (not with her but another staff) but she personally handled it got me right on together thnx Tasha girl :)!

tiffany owens  |  First Impressions 
Rating:
2.0

I waited 30 minute before being served as no one was in the office. From start to finish it took close to an hr and half just to get a unit. I had movers coming and luckily they let me know the unit number so they could work on unloading while I signed documents. My movers were more apologetic than the location was for how long things were taking. People who worked there were friendly and the place we kept up well, only pros I saw.

Victoria Galvin  |  Overall Experience 
Rating:
5.0

William and the lady who was working the front desk yesterday with the short hair cut was very helpful and understanding. They both had excellent customer service as well .

Patnesha Gardenr   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robbie Fields  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ebony Alaeze  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra chinnery  |  Overall Experience 
Rating:
2.0

The staff wasn’t friendly or informative the doors to enter my storage didn’t work .. I wasn’t happy with the inconvenience .. I definitely wouldn’t recommend

kristy Campbell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chan Knightner  |  Overall Experience 
Rating:
5.0

Even though I only needed the space for a couple of months while in-between locations, my things were well kept (temperature wise) and secure (untampered with). If anyone I know needs storage at a reasonable price, I will definitely refer them to the location I used.

EARLINE GIBSON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alicia Clifford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latrice Williams  |  Overall Experience 
Rating:
3.0

I should not have a blance due to poor communication and untaken action after uhaul was notify that I no longer have storage aNd that key was lost

Keith Burks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannikia Celestine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICO GIBSON  |  Overall Experience 
Rating:
3.0

There was a miscommunication with my unit. I was given the wrong size and the number given belonged to someone else. Then another unit I was going to get wasn’t in the system. The overall facility isn’t managed well. The young man today didn’t even have a cash drawer and he was the only one working.

Karen Courtney  |  Online Move In 
Rating:
5.0

The young lady that I work with Saturday February 5th 2022 was great she made me feel very welcome and I appreciate her and I told her to keep up the good work

Jacqueline Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle gradney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chan Knightner  |  First Impressions 
Rating:
5.0

They are very helpful. Even helped me move in.

tony sanford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Haynes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tacoyia Nolan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela Aiken  |  Overall Experience 
Rating:
4.0

Staff was great and storage units were well maintained. Neighborhood was extremely scary and I was often fearful I would be a crime victim when I was at my unit- not a safe environment

LISA TANNER  |  Overall Experience 
Rating:
5.0

I love doing business with uhaul

perry davis  |  Overall Experience 
Rating:
5.0

⭐⭐⭐⭐⭐ Service. Thank you.

annie berry  |  Overall Experience 
Rating:
5.0

The customer service was excellent by Monica Bowers. I will definitely be back!!

MARVA FINKLIN  |  First Impressions 
Rating:
5.0

Brandon’s customer service great!

lydell daniels  |  First Impressions 
Rating:
1.0

My reservation was not kept by the facility. They gave us a number for a different location. We called the other location and made a reservation and then arrived at the facility about 15 minutes later and they didn’t have the reservation I made. Very poor customer service. Someone did not do their job correctly. Not happy at all with the situation.

Dawn Brockus  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

annette scott  |  Overall Experience 
Rating:
1.0

Never moved out of unit dont know why i recived this servey with a move out day attached.

Nicholas Jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie George  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda Friday  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rockita campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON BOONE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Wright  |  First Impressions 
Rating:
5.0

Wonderful customer service

TAMEKA FERA  |  Overall Experience 
Rating:
5.0

Even though I didn't need it long, it surficed the job.

darrell lundy  |  Overall Experience 
Rating:
4.0

The temperature is set on the hot side at almost 80, feel something around 60 would be better because it felt humid inside which makes a little weary with climate controlled storage and the floor inside the unit was muddy. Overall, the facility was nice and the staff was very friendly and helpful.

Bryan Willard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiara Lambert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaquietta Harris  |  Overall Experience 
Rating:
4.0

Everything was great until I was trying to contact them to let them know I no longer wanted to rent the storage. No answer.

HEATHER TERRY  |  Overall Experience 
Rating:
5.0

The unit that was assigned to me was not available. There was a lock on it. The servicemen was so awesome and nice (I forgot his name) and walked me around to find another unit available. He took his time to show me around the facility and explain to me how everything works. I am very pleased with the process and customer service.

Tara Young  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ALFREDA BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY JOHNSON  |  Overall Experience 
Rating:
3.0

Knowledge of knowing the company policy is important.

Cece Lee  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

EARLINE GIBSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCHANTAE LAWSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BEVERLY MOORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darrell lundy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiara Lambert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katye Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sharon Whittemore  |  Overall Experience 
Rating:
1.0

The hours for this location was not explain to me so when I tried to go out my items in the storage I was turned around and told to wait. This whole process of moving is extremely awful and stressful.

Laquisha Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALFREDA BROWN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shyanne Hankins  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LUCILLE WALKER  |  Overall Experience 
Rating:
5.0

I think there needs to access to unit after store hours. There should code to put in the pad to access the unit.

Diane Hilliard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lonnie Hall  |  First Impressions 
Rating:
5.0

If I ever need a storage building again I will deffentnently used uhsul

MIRIAM SANDEFUR  |  Overall Experience 
Rating:
5.0

Customer Service was over the top, the representative was Amazing. Moving and relocating is stressful enough. But when you have people who actually love their jobs and people it makes life easier.

sylvia allen  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

DARRELL LAWSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

princess crawford  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sharon Whittemore  |  First Impressions 
Rating:
1.0

The stuff was very rude any time you call. I had to deal with upper management to get any kind of results. I know everyone has policies as far as late payments. If there was any time you couldn’t pay or was late they gave no grace period and would lock you out of your unit with no notice. And it took a act of congress to get there lock taken off even if you were caught up on payments. Yes I will use the trucks but I will not use the storage again.

shareeka prince  |  Overall Experience 
Rating:
2.0

The storage unit was dirty and I had to clean it before storing my things, the floors in the hallways were all cleaned, but the storage unit was dirty and the trucks are dirty as well.

Willona Perryman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Williams  |  First Impressions 
Rating:
4.0

The place was always clean and Ms. Burch was always professional and patient. I would highly recommend U-Haul on Gordon Highway.

Primrose Jones  |  Overall Experience 
Rating:
5.0

I will away do business with y'all in the future.

Brenda Friday  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donyetta Thurman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

zairri davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATASHA CHARLES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee Speights  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hattie Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Norman Harrington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jawannica Haynes  |  First Impressions 
Rating:
5.0

Would not change a thing everything was great customer service was good can't complain I would recommend to a friend

Brenda Friday  |  First Impressions 
Rating:
5.0

Great customer service No problems

JULIE BEECHAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie Freeman  |  Overall Experience 
Rating:
5.0

U-haul staff are very kind in assisting me and thanks for them .

LUESEAL MACK  |  First Impressions 
Rating:
5.0

Latasha was extremely helpful and friendly.. I've been dealing with alot of personal issues and I came in she talked to me gave me encouraging words that made me cry.. she really made my day and I'm forever grateful for her.. she deserves 10 stars.. keep up the good work...

Stephanie Chambers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon Cain  |  First Impressions 
Rating:
3.0

Though most of the staff seem friendly and they are willing to correct most issues. I found the restricted hours to be most inconvenient. The security system does not work well and has system issues regularly. I was offered a free month for my inconvenience, but I would not store here again. The management is good but I do not have faith in most of the locations employees to be able to full assist me. Overall not a bad location. Just would not store there again.

Kathryn Playford  |  First Impressions 
Rating:
4.0

Returned Truck 8/29 drop key in box @ 5:30 Sunday.

Katye Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenya Marshall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Thomas  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

FELICIA SMITH  |  Overall Experience 
Rating:
3.0

Roaches from the adjacent units were crawling all over my belongings. Staff was friendly and helpful

Charles Wallace  |  Overall Experience 
Rating:
5.0

The manager was very professional and friendly He did a great job at customer service!!!!!

Jacqueline Stephenson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessica olsen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shontavia hills  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberley Smith  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sherreta Cody  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Monica Mitchell  |  First Impressions 
Rating:
4.0

Movers arrived on time. Was accommodating to a freak incident. Skilled in packing for best use of space.

Chrishenda McPherson  |  First Impressions 
Rating:
3.0

Storages way too expensive….. and they charge a $15 late fee seems like every 3 days if your account is not paid on time ……the storage was clean but u can’t ever get anyone on the phone when u call ….

Jessica Bonner  |  Overall Experience 
Rating:
5.0

They were friendly and helpful

annette scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reginald Coaxum  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sierra Combs  |  Online Move In 
Rating:
5.0

Very professional and courteous staff, especially Latasha. Great service from great people. I would definitely recommend and use again when I have storage needs.

Stephen Cummings  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rebecca mathews  |  First Impressions 
Rating:
2.0

Website states storage access until 10pm, but it closed at 7pm. Did not receive free lock upon move in. Was sent to another Uhaul location to purchase a lock. Came back the next day to be reimbursed and no manager available. Had to make a third trip to finally reach someone to give me a lock. I then had to go to the other Uhaul location to get a refund. Unacceptable and poor customer service. Could not reach anyone by phone after hours.

Jerette Hurst  |  Online Move In 
Rating:
5.0

Extremely helpful

michel landrum  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SHERICE MCMILLAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tadasha Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHEVENA FREEMAN  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

SEDRICK GRIFFIN  |  First Impressions 
Rating:
5.0

I have not seen or been to this location yet. The 5☆ rating was/is based on the uhaul young lady representative who helped me over the phone

ken Roberts  |  First Impressions 
Rating:
5.0

Professional and courteous service. Latasha is super! Very thorough, courteous and professional. Thank you Kade

Karen Morikawa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eddie Collins  |  First Impressions 
Rating:
5.0

Excelente atención de todo el personal siempre atentos en ayudarte. Gracias

SILVIA DE MARTIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol J Mckenzie  |  Overall Experience 
Rating:
2.0

Customer service isn’t good. Never received my receipt for my move out date on 5/23/21

angelette harris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kim Branche  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUDREY THOMAS  |  Overall Experience 
Rating:
1.0

Had a unit reserved drove 20 miles to get there and it took 1 hour for them to make a transaction for a unit i couldn't use. Very unacceptable.

HARRY CHAPMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bryanlee wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE BEECHAM  |  First Impressions 
Rating:
5.0

Great customer service and very good people.

DOMINIQUE GLOVER  |  First Impressions 
Rating:
5.0

Staff was very professional and helpful

Avia Middleton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACOB JORDAN  |  Overall Experience 
Rating:
4.0

Is there a plan to fence in the units in the near future

SHARON BOONE  |  First Impressions 
Rating:
5.0

I really appreciate all the staff that I encountered they were very helpful and pleasant to talk to.

Necole Few  |  Overall Experience 
Rating:
2.0

Idk if I paid for a unit or was just lied to while filing out paper work to rent a truck. I never asked for a unit. You dishonest employee (it was a female) lied about what I was filing paper work out for. I just wanted a truck was I charged for a unit that I never asked for? Did she steal my money? The gentleman on the phone was no help with whether or not I paid for one.

amber beers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert stewart  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristie Ballew  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard howard  |  First Impressions 
Rating:
5.0

Great customer service, clean area and loved the complimentary carts for downloading stuff

SHERLANDREA BROOKS  |  Overall Experience 
Rating:
5.0

This location is very customer friendly.

Michael Melancon  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

latoya jackson  |  Overall Experience 
Rating:
5.0

Always get fast and friendly service

Jessica Bonner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Necole Few  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thildwonda parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose Stanley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VALERIE KENNEDY  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Gregory Maurice Cody  |  Overall Experience 
Rating:
3.0

The staff is capable, but slow.

derrick drew  |  Overall Experience 
Rating:
5.0

Thanks for all ur care an support threw my situation the staffing was greatly appreciate!

Jeniva Kendall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Melancon  |  First Impressions 
Rating:
5.0

Excellent customer service

Joycelynn Brigham  |  First Impressions 
Rating:
5.0

The experience here at U-Haul was awesome great staff . Thank you . Keep up the great customer service thanks again

alvin haynes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john stoneman  |  Overall Experience 
Rating:
5.0

Great customer service

Michael Medlock  |  First Impressions 
Rating:
4.0

A/C in warehouse not working very well.

john stoneman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

W.L. Butch Gallop  |  First Impressions 
Rating:
5.0

Storage was clean and staff friendly and helpful. Just need more convenient after hours access..

DWAYNE WILLIAMS  |  Overall Experience 
Rating:
1.0

I was told to come back four times beacause of problems and then told I would have to go to the one down the street. Could of told me the first time.

SANDRA STONE  |  First Impressions 
Rating:
1.0

Very poor customer service from office staff. No one was available at the site, had to drive to another site to confirm my reservation. Staff member didn’t want to honor my previously signed contract regarding my free month of storage. He then lied to me telling me Uhaul changed the offer, not knowing that I had already had a contract number. Once I showed him my email from Uhaul, he said he would give me the free month, but acted as if he had a problem with it. The unit I reserved was for a 10x20, upon entering the storage site, the unit he gave me definitely did not look like a 10x20. I was told storage access was until 7pm, so I left to pack my belongings onto my Uhaul truck that I rented from another location. When I returned at the storage site at 4:30pm, the doors were locked and there were 5 other Uhaul customers waiting and looking for site manager. I patiently waited but when the site manager arrived on the site at 4:50pm, he said the site closed at 5pm because it was Thursday. No one told me this beforehand. He said he was only going to open the door for a customer who had about 3 items to put in her unit. He was rude so I just took my lock off my unit and rented storage from another company. I have always been a Uhaul customer and I plan to continue renting trucks, but I will NEVER rent from the Gordon Hwy location again.

EDGIE MCQUEEN  |  First Impressions 
No reviews have been submitted for this location.

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