Customer Reviews for U-Haul Moving & Storage at Gordon Hwy

450 comentarios

1647 Gordon Hwy   Augusta, GA 30906

(706) 434-8798

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(706) 434-8798

1647 Gordon Hwy
Augusta, GA 30906

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Storages way too expensive….. and they charge a $15 late fee seems like every 3 days if your account is not paid on time ……the storage was clean but u can’t ever get anyone on the phone when u call ….

Jessica B.  |  Overall Experience 
Clasificación:
5.0

They were friendly and helpful

annette s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Sierra C.  |  Online Move In 
Clasificación:
5.0

Very professional and courteous staff, especially Latasha. Great service from great people. I would definitely recommend and use again when I have storage needs.

Stephen C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

rebecca m.  |  First Impressions 
Clasificación:
2.0

Website states storage access until 10pm, but it closed at 7pm. Did not receive free lock upon move in. Was sent to another Uhaul location to purchase a lock. Came back the next day to be reimbursed and no manager available. Had to make a third trip to finally reach someone to give me a lock. I then had to go to the other Uhaul location to get a refund. Unacceptable and poor customer service. Could not reach anyone by phone after hours.

Jerette H.  |  Online Move In 
Clasificación:
5.0

Extremely helpful

michel l.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

SHERICE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tadasha H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHEVENA F.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

SEDRICK G.  |  First Impressions 
Clasificación:
5.0

I have not seen or been to this location yet. The 5☆ rating was/is based on the uhaul young lady representative who helped me over the phone

ken R.  |  First Impressions 
Clasificación:
5.0

Professional and courteous service. Latasha is super! Very thorough, courteous and professional. Thank you Kade

Karen M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie C.  |  First Impressions 
Clasificación:
5.0

Excelente atención de todo el personal siempre atentos en ayudarte. Gracias

SILVIA D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol J M.  |  Overall Experience 
Clasificación:
2.0

Customer service isn't good. Never received my receipt for my move out date on 5/23/21

angelette h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDREY T.  |  Overall Experience 
Clasificación:
1.0

Had a unit reserved drove 20 miles to get there and it took 1 hour for them to make a transaction for a unit i couldn't use. Very unacceptable.

HARRY C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bryanlee w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE B.  |  First Impressions 
Clasificación:
5.0

Great customer service and very good people.

DOMINIQUE G.  |  First Impressions 
Clasificación:
5.0

Staff was very professional and helpful

Avia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB J.  |  Overall Experience 
Clasificación:
4.0

Is there a plan to fence in the units in the near future

SHARON B.  |  First Impressions 
Clasificación:
5.0

I really appreciate all the staff that I encountered they were very helpful and pleasant to talk to.

Necole F.  |  Overall Experience 
Clasificación:
2.0

Idk if I paid for a unit or was just lied to while filing out paper work to rent a truck. I never asked for a unit. You dishonest employee (it was a female) lied about what I was filing paper work out for. I just wanted a truck was I charged for a unit that I never asked for? Did she steal my money? The gentleman on the phone was no help with whether or not I paid for one.

amber b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

richard h.  |  First Impressions 
Clasificación:
5.0

Great customer service, clean area and loved the complimentary carts for downloading stuff

SHERLANDREA B.  |  Overall Experience 
Clasificación:
5.0

This location is very customer friendly.

Michael M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

latoya j.  |  Overall Experience 
Clasificación:
5.0

Always get fast and friendly service

Jessica B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Necole F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

thildwonda p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

VALERIE K.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Gregory Maurice C.  |  Overall Experience 
Clasificación:
3.0

The staff is capable, but slow.

derrick d.  |  Overall Experience 
Clasificación:
5.0

Thanks for all ur care an support threw my situation the staffing was greatly appreciate!

Jeniva K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  First Impressions 
Clasificación:
5.0

Excellent customer service

Joycelynn B.  |  First Impressions 
Clasificación:
5.0

The experience here at U-Haul was awesome great staff . Thank you . Keep up the great customer service thanks again

alvin h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john s.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Michael M.  |  First Impressions 
Clasificación:
4.0

A/C in warehouse not working very well.

john s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

W.L. Butch G.  |  First Impressions 
Clasificación:
5.0

Storage was clean and staff friendly and helpful. Just need more convenient after hours access..

Saketha W.  |  Overall Experience 
Clasificación:
1.0

I was told to come back four times beacause of problems and then told I would have to go to the one down the street. Could of told me the first time.

SANDRA S.  |  First Impressions 
Clasificación:
1.0

Very poor customer service from office staff. No one was available at the site, had to drive to another site to confirm my reservation. Staff member didn't want to honor my previously signed contract regarding my free month of storage. He then lied to me telling me Uhaul changed the offer, not knowing that I had already had a contract number. Once I showed him my email from Uhaul, he said he would give me the free month, but acted as if he had a problem with it. The unit I reserved was for a 10x20, upon entering the storage site, the unit he gave me definitely did not look like a 10x20. I was told storage access was until 7pm, so I left to pack my belongings onto my Uhaul truck that I rented from another location. When I returned at the storage site at 4:30pm, the doors were locked and there were 5 other Uhaul customers waiting and looking for site manager. I patiently waited but when the site manager arrived on the site at 4:50pm, he said the site closed at 5pm because it was Thursday. No one told me this beforehand. He said he was only going to open the door for a customer who had about 3 items to put in her unit. He was rude so I just took my lock off my unit and rented storage from another company. I have always been a Uhaul customer and I plan to continue renting trucks, but I will NEVER rent from the Gordon Hwy location again.

EDGIE M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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