Customer Reviews for U-Haul Moving & Storage at Gordon Hwy

447 comentarios

1647 Gordon Hwy   Augusta, GA 30906

(706) 434-8798

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(706) 434-8798

1647 Gordon Hwy
Augusta, GA 30906

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

They were friendly and helpful

annette s.  |  First Impressions 
Clasificación:
5.0

Great customer service will be my uhaul location from here on.

HELEN W. 
Clasificación:
5.0

Great Customer Service I will definitely be back

LATARSHA W. 
Clasificación:
4.0

Inspect all fleet and make the necessary repairs ( e.g. shock suspension.

RONALD H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Caroline C. 
Clasificación:
5.0

Alvin was the best!! He was extremely helpful and efficient. He had a wonderful rapport.

PAMELA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald C.  |  First Impressions 
Clasificación:
4.0

Sadly the truck had some issues but overall it got me where I needed to go. Truck was kinda nasty.

JENNA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

veronica T. 
Clasificación:
5.0

Is good people and good services ***** 👌

WALDEMAR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

terry L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sierra C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES G. 
Clasificación:
2.0

Rude employee didn't want to work or help...very unprofessional

DONALD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

BETTY P. 
Clasificación:
2.0

When people reserve trucks.. that truck should be there when they go to pick it up. Never have I experienced such a bad situation with Uhaul like today.

SHERRETA C. 
Clasificación:
5.0

Great customer service and nice staff!

DEMETERS S. 
Clasificación:
1.0

This was the worst experience of my life. The most incompetent group of people I ever met. The boxes came late the 1st day. Around 6pm when scheduled by 4pm that day and only after I called multiple times for it. The boxes once packed and had to be picked up June 30th as it was my last day at the residence. After calling the main office, the local office, the office that should've picked it up and just not having ANYONE answer the phones, emailing and chatting with useless customer service reps the boxes were picked up 3 DAYS LATE! Then I had problems Scheduling to get the boxes dropped at the new property. Again there is noway of reaching these people using the number provided, I had to keep a worker's personal number so that I could reach anyone. I was promised they would be dropped off Monday July 12th, I was called the day before changing to Tuesday July 13th by 12pm, 4pm the latest. Did they reach Tuesday? Did anyone call? Was I able to reach anyone for hours and hours of calling and texting the so called driver to get any answer or response? No, nothing. Just did not show up, no call no message. We had a moving company scheduled to unload the boxes that I can to change from Monday to Tuesday and then to Wednesday in hope that the boxes would get dropped off. They finally got here Wednesday, there were no ramps (we were told they were stolen on their site-so my boxes were not safe), we were not given anything to accommodate the fact that there was no ramp to unload anything. The boxes were also set at the bottom of the drive way as they could not bring it up, even though that was never something that was requested or had noted on the site that would prevent us from using the boxes. Just that they needed a flat surface. Then, while the movers were unloading, the boxes started to roll, the movers had a direct line to uhaul and alerted them at 11am that the boxes were rolling, they first told her that there was no hill. (Remember they couldn't put it up the driveway because of the hill). They did not come to check the rolling boxes until after 3pm. It has been a fight with these people. When they finally show up they are polite, but the worst professionalism, timeless, experience and likelyhood to recommend they get 0 for all.

Elshardi E. 
Clasificación:
1.0

They Over-Charge You!!!! I Rented A Small Truck For $19.99, Had The Truck 2 Hours, Filled It Back Where It Was, And I Ended Up Paying $71.29!!!!!!! SMH!!! 1647 Gordon Highway Is Highway Robbery, So Watch Out!!!! I Am Going To Make Sure They Will Not Get ANYONE Else Like That!!! FALSE ADVERTISING!!!!! SCAMMERS!!!!!

Aisha T. 
Clasificación:
5.0

The employee who helped us was extremely nice and was very strong. He handled a very heavy UHaul with ease and just picked it up.

John F. 
Clasificación:
5.0

Very professional and courteous staff, especially Latasha. Great service from great people. I would definitely recommend and use again when I have storage needs.

Stephen C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaquille H. 
Clasificación:
1.0

Truck was in bad shape, went hot, wheel hard to turn. Nothing was done about my inconvenience. Plus I'm military veteran.

Keyera B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIN W. 
Clasificación:
5.0

It took a whole day to get the receipt. I also got a call asking about returning the equipment which I had done 24 hours before.

Micah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHIVONNE J. 
Clasificación:
4.0

El cliente no dejó un comentario.

rebecca m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
2.0

Website states storage access until 10pm, but it closed at 7pm. Did not receive free lock upon move in. Was sent to another Uhaul location to purchase a lock. Came back the next day to be reimbursed and no manager available. Had to make a third trip to finally reach someone to give me a lock. I then had to go to the other Uhaul location to get a refund. Unacceptable and poor customer service. Could not reach anyone by phone after hours.

Jerette H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN W. 
Clasificación:
5.0

Extremely helpful

michel l.  |  First Impressions 
Clasificación:
5.0

Very helpful. Very professional.

JUAN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHERICE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMEN H. 
Clasificación:
5.0

Excellent staff. Very helpful.

GEORGETTE M. 
Clasificación:
3.0

The guy that was working on July 5th was very professional and helpful. Courteous and polite. The two female employees were friendly and courteous as well.

ROSE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS G. 
Clasificación:
5.0

Joushua Haynes was very polite and very informative on products and services. Excellent customer service!

ANTHONY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Madison M. 
Clasificación:
5.0

Bigger transport carts. Literally had to make about 30 trips

Ken R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KHALID F. 
Clasificación:
3.0

I have to go see the manager tomorrow. I was given a truck that had just has been dropped off on 1/8 of a tank of gas. My contract stated to bring it back at 1/4. The truck was not clean, smell like trash and has nats in it. I dealt with that until I return the truck and was charge $50 dollars for not feeling the truck up with gas.

RODRICK S. 
Clasificación:
1.0

The employee that helped us was not helpful at all. He was rude when we first walked in, had an attitude the entire time we were filling out the contract, and said comments that were not necessary.

Chandler K. 
Clasificación:
5.0

Make sure that you always have at least 2 people working the registers! This location is way too busy to ever leave it all to one person.

DEAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tadasha H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHEVENA F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammie H. 
Clasificación:
5.0

The manager was friendly and fast .. Awesome and clean place!

SHEILA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSEY S. 
Clasificación:
1.0

Ordered vehicle in line. Vehicle would not start, informed clerk who stated “because you ordered vehicle online” we cannot assist. Fortunately contacted the ASM who solved the issue of the inept clerk. 1.5 hours later we were on the road. Upon return we encountered another inexperienced clerk who gave us the run around. Again, the ASM had to intervene. Truly a waste of time! u-haul turned a simple transaction into a “Horrible Customer Experience”.. For the record the other time we ordered a truck the A/C did not work and the ASM had to step in as well. Our credit card was also compromised as direct result of the transaction. Very unhappy with both u-haul experiences :-(

Cynthia R. 
Clasificación:
2.0

El cliente no dejó un comentario.

SEDRICK G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

YVETTE D. 
Clasificación:
1.0

The associates at this location are very rude and unprofessional.

ROSHUNDA W. 
Clasificación:
1.0

The manager needs to be retrained. She was yelling at customers and at times I was fearful she was going to get physical with customers. I will NEVER use this location ever again. The U-Haul employee at this location did not properly do the return process, so had I not have contacted U-Haul customer service on the phone to verify my return was complete, I would have unknowingly been charged each day after until I caught their error. All staff at this location need to be retrained.

Tim M. 
Clasificación:
3.0

The guy who checked me out (pickup) was a jerk. Not friendly at all.

NELSON P. 
Clasificación:
4.0

Tell them how to properly return a truck.

VANESSA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA S. 
Clasificación:
1.0

Unbox arrived late. This location (Gordon Hwy, Augusta) customer service personal are not professional

Mootaz K. 
Clasificación:
5.0

I have not seen or been to this location yet. The 5☆ rating was/is based on the uhaul young lady representative who helped me over the phone

ken R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARRIS S. 
Clasificación:
5.0

Professional and courteous service. Latasha is super! Very thorough, courteous and professional. Thank you Kade

Karen M.  |  First Impressions 
Clasificación:
5.0

Overall a great experience. The local team took great care to ensure we got the boxes on time and retrieved promptly.

Scott F. 
Clasificación:
5.0

Very Friendly, on time, easy return; Very satisfied

Mark S. 
Clasificación:
3.0

El cliente no dejó un comentario.

HEATHER R. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSEPH A. 
Clasificación:
5.0

very warm friendly worker kept up good work my brother and sister

JEFF H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaunika W. 
Clasificación:
2.0

The equipment was poorly maintained. The wait for service was too long. The final cost FAR exceeded the estimated quote.

JAMES G. 
Clasificación:
2.0

I have already contacted Customer Service regarding my issues with this truck. I had 2 people end our Chat without anything getting resolved. I now see that I was charged for fuel I didn't use and additional fees I know nothing about. I reserved a Pick up truck do to my car being down in case my mother had to be taken to the ER as she has congestive heart failure and is not doing well. This box truck was driven less than 15 miles and sat in my driveway because it wasn't safe enough to drive anywhere else and there was NO WAY we could have gotten my 83 yr old mother in the truck had there been an emergency. I want to know how you came up with these charges. The fuel had less than 3/4ths of a tank and when it was dropped off it had almost the same amount.

MELANIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie C.  |  First Impressions 
Clasificación:
3.0

You can make sure all equipment is ready to use. We rented a tow dolley. 2 of the volleys lights didnt work and one of the volleys were crooked

PAMELA H. 
Clasificación:
5.0

Great service

ELIZABETH M. 
Clasificación:
1.0

Representative was more interested in talking to another random person about a truck than helping me. Waited over 30 minutes with representative who seemed generally incompetent. Box of truck was dirty. Check engine light was on. Truck smelled strange and looked dirty in general. Dolly that I didn't rent was in the box, which was useful for me, but showed a lack of attention to detail. Location was surrounded by people high/drunk/posessed by demons. Would never store anything at this location, and will never go to it ever again due a perceived lack of safety.

FRANK M. 
Clasificación:
1.0

El cliente no dejó un comentario.

REBECQUE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Asha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

frank W. 
Clasificación:
1.0

I like the guys behind the counter but unfortunately no one had a name tags on so i cant acknowledge any one particular person. I will say that i was really upset about being overcharged. They had a miscommunication about who received my truck key and then turned around and waited a day to ask me about it then turned around and charged me for an extra day. Im very disappointed in that maneuver. I feel it was very underhanded. Otherwise the guys there were buce abd helpful.

BONNIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HYLAND B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLEY M. 
Clasificación:
5.0

Monica was so sweet and helpful she made my experience a wonderful one

LATONYA G. 
Clasificación:
5.0

The front desk black lady was such a great person.at the time I arrived to rent a storage she was about to leave but she stayed and helped me to get a storage. She made my day. God bless her.

Mohammad Z. 
Clasificación:
5.0

Ninguno

GERALD W. 
Clasificación:
5.0

Excelente atención de todo el personal siempre atentos en ayudarte. Gracias

SILVIA D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO C. 
Clasificación:
5.0

Alvin was an amazing employee. He help me and customer service was great

BREANNA W. 
Clasificación:
2.0

They do not have enough workers at that site and you be waiting too long I need more help more people be waiting to long.

SHARON T. 
Clasificación:
1.0

El cliente no dejó un comentario.

MERCEDE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol J M.  |  Overall Experience 
Clasificación:
5.0

The associate on duty was excellent as well as very helpful in me being able to change and upgrade my selection when I got there. She was even in the process of training a new person on the procedures and what's expected. Great customer service!!?

JASLYN H. 
Clasificación:
5.0

Alvin was the best!!!

Lesla F. 
Clasificación:
2.0

Customer service isn't good. Never received my receipt for my move out date on 5/23/21

angelette h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIO S. 
Clasificación:
5.0

Nada

CRANDALL D. 
Clasificación:
4.0

Charged for fuel with out telling me TRUCK had more than WHEN I picked up

CHARLES G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim B.  |  First Impressions 
Clasificación:
2.0

Customer service needs improvement, the tone of voice and attitude displayed in this location is unacceptable. More workers should be available on the weekends as a majority of rentals happen during these times

Marc H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KARL C. 
Clasificación:
3.0

Better counter service.

DENNIS D. 
Clasificación:
5.0

what a blessing teams

Jeff H. 
Clasificación:
4.0

Friendly and courteous

HUBERT H. 
Clasificación:
5.0

My representative was very polite and patient

CHARSES W. 
Clasificación:
5.0

Nothing really just keep up the good work

MONIQUE W. 
Clasificación:
5.0

I really loved the customer service of latosha...She met all of my questions and expectations..

TEKISHA J. 
Clasificación:
1.0

Better customer service the representative don't pay attention to the customer or there requests

ASHLEY R. 
Clasificación:
2.0

El cliente no dejó un comentario.

APRIL G. 
Clasificación:
3.0

Okay service and friendly staff

HUBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

1230Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDREY T.  |  Overall Experience 
Clasificación:
1.0

Had a unit reserved drove 20 miles to get there and it took 1 hour for them to make a transaction for a unit i couldn't use. Very unacceptable.

HARRY C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bryanlee w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE B.  |  First Impressions 
Clasificación:
5.0

Great customer service and very good people.

DOMINIQUE G.  |  First Impressions 
Clasificación:
5.0

Staff was very professional and helpful

Avia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB J.  |  Overall Experience 
Clasificación:
4.0

Is there a plan to fence in the units in the near future

SHARON B.  |  First Impressions 
Clasificación:
5.0

I really appreciate all the staff that I encountered they were very helpful and pleasant to talk to.

Necole F.  |  Overall Experience 
Clasificación:
2.0

Idk if I paid for a unit or was just lied to while filing out paper work to rent a truck. I never asked for a unit. You dishonest employee (it was a female) lied about what I was filing paper work out for. I just wanted a truck was I charged for a unit that I never asked for? Did she steal my money? The gentleman on the phone was no help with whether or not I paid for one.

amber b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

richard h.  |  First Impressions 
Clasificación:
5.0

Great customer service, clean area and loved the complimentary carts for downloading stuff

SHERLANDREA B.  |  Overall Experience 
Clasificación:
5.0

This location is very customer friendly.

Michael M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

latoya j.  |  Overall Experience 
Clasificación:
5.0

Always get fast and friendly service

Jessica B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Necole F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

thildwonda p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

VALERIE K.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Gregory Maurice C.  |  Overall Experience 
Clasificación:
3.0

The staff is capable, but slow.

derrick d.  |  Overall Experience 
Clasificación:
5.0

Thanks for all ur care an support threw my situation the staffing was greatly appreciate!

Jeniva K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  First Impressions 
Clasificación:
5.0

Excellent customer service

Joycelynn B.  |  First Impressions 
Clasificación:
5.0

The experience here at U-Haul was awesome great staff . Thank you . Keep up the great customer service thanks again

alvin h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john s.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Michael M.  |  First Impressions 
Clasificación:
4.0

A/C in warehouse not working very well.

john s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

W.L. Butch G.  |  First Impressions 
Clasificación:
5.0

Storage was clean and staff friendly and helpful. Just need more convenient after hours access..

Saketha W.  |  Overall Experience 
Clasificación:
1.0

I was told to come back four times beacause of problems and then told I would have to go to the one down the street. Could of told me the first time.

SANDRA S.  |  First Impressions 
Clasificación:
1.0

Very poor customer service from office staff. No one was available at the site, had to drive to another site to confirm my reservation. Staff member didn't want to honor my previously signed contract regarding my free month of storage. He then lied to me telling me Uhaul changed the offer, not knowing that I had already had a contract number. Once I showed him my email from Uhaul, he said he would give me the free month, but acted as if he had a problem with it. The unit I reserved was for a 10x20, upon entering the storage site, the unit he gave me definitely did not look like a 10x20. I was told storage access was until 7pm, so I left to pack my belongings onto my Uhaul truck that I rented from another location. When I returned at the storage site at 4:30pm, the doors were locked and there were 5 other Uhaul customers waiting and looking for site manager. I patiently waited but when the site manager arrived on the site at 4:50pm, he said the site closed at 5pm because it was Thursday. No one told me this beforehand. He said he was only going to open the door for a customer who had about 3 items to put in her unit. He was rude so I just took my lock off my unit and rented storage from another company. I have always been a Uhaul customer and I plan to continue renting trucks, but I will NEVER rent from the Gordon Hwy location again.

EDGIE M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

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