Customer Reviews for U-Haul Moving & Storage at Gordon Hwy

1,695 reviews

1647 Gordon Hwy   Augusta, GA 30906

(706) 434-8798

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(706) 434-8798

1647 Gordon Hwy
Augusta, GA 30906

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everyone that I come in contact with was very helpful, nice and very polite thanks to all that was supported .😊 Keep up the great work 👍 😀 👏 I am great full and a happy customer 😀 thanks 👍 😊

EVELINA H  |  Overall Experience 
Rating:
5.0

Excellent crew workers very lovely in many ways keep up the blessing Gordon highway crew in Jesus name

Jeff H 
Rating:
5.0

Customer did not leave a comment.

Debra W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose T 
Rating:
2.0

I feel that both management and staff could be a little more welcoming. This facility is Under staffed, which makes the wait time unbearable. Also this facility is Hot most of the time. Why was I paying for climate control? Over all 4/10 would not recommend

Jasmine T  |  Overall Experience 
Rating:
5.0

Excellent service by all the wonderful service staff

jerry f 
Rating:
5.0

The salesperson, Patricia was kind and so very helpful. She understood my frustration with the cooperate office and worked to make my situation easy and found a way forward.

Dana E 
Rating:
5.0

Customer did not leave a comment.

SHAWN B 
Rating:
3.0

Give clean and concise instructions on how the rental actually works specifically with the miles. I was told that the first 50 mi were free and anything after that was 1.00 a mile. We came back at 46 miles approximately and was still charged 1.00 per mile. Upon asking I was never given a direct asnwer.

Delicia W 
Rating:
5.0

Customer did not leave a comment.

Shamekia S 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sally B 
Rating:
5.0

Customer did not leave a comment.

Anna R  |  Overall Experience 
Rating:
5.0

The personnel were helpful and professional on the phone and in person. The truck was ready and clean. It was a last minute reservation. We were very pleased!

Selena G 
Rating:
3.0

Need all my balance return to card

tommy R 
Rating:
5.0

Customer did not leave a comment.

Katenia S 
Rating:
3.0

Customer did not leave a comment.

Bobby D 
Rating:
2.0

was not aware i can not access after 10

Jacqueline H  |  First Impressions 
Rating:
5.0

Job well done!!

jasmine m 
Rating:
5.0

Customer did not leave a comment.

Sandra B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSIE W 
Rating:
5.0

Customer did not leave a comment.

Jean F 
Rating:
3.0

Customer did not leave a comment.

Damion R 
Rating:
5.0

Customer did not leave a comment.

Jerald M 
Rating:
5.0

Customer did not leave a comment.

Richard C 
Rating:
5.0

Customer did not leave a comment.

Emmanuel G  |  First Impressions 
Rating:
5.0

Ms. Alyssa, was Very helpful. I hope I got her name right. Anyway, she's the Assistant Manager. She was Awesome

Oscar K 
Rating:
5.0

Great Customer service!

Doreene T 
Rating:
4.0

Everything was great

Presley L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN E 
Rating:
5.0

Customer did not leave a comment.

Allan S 
Rating:
5.0

Customer did not leave a comment.

Gina g 
Rating:
5.0

Great customer service! Extremely helpful and supportive! Highly recommend anyone who needs to haul something to go to this location!

Glen T 
Rating:
5.0

Great experience

William W 
Rating:
5.0

Customer did not leave a comment.

Dellis H 
Rating:
3.0

Customer did not leave a comment.

Victor H 
Rating:
5.0

Customer did not leave a comment.

Tanquita D 
Rating:
1.0

I reaerved a 20ft truck. When i arrived to the location, i was told it was bot “scheduled” so i had to call UHaul to get it all sorted out. 45 minutes later i was in my truck… i turn it on and the check engine light is on so i had to give it back. The location did not have any more 20 foot trucks so i was given a 26 ft truck (way too big for my load so now im wasting gas). I was supposed to tow a trailer for the equipment relocation program but the trailer light plug on the truck did not work. 45 more minutes later they finally said just to take the truck and they would cancel the trailer (when i got to the distant end that turned out to be a lie and had to deal with that issue in frederick, md). Suffice it to say, i spent just about 2 hours at this location just to pick up a truck! Very poor coordination and service overall!

Andrew L 
Rating:
4.0

Inside of windshield was streaky.

Russel C 
Rating:
5.0

Nothing to improve. An excellent rental experience.

Mark W 
Rating:
4.0

Customer did not leave a comment.

Gerald W 
Rating:
3.0

Probably not because of the customer service I was given by one of the employees. I’m probably not going to come back here either

Valerie A 
Rating:
5.0

Professional, courteous, and efficient service from everyone

Yvonne P 
Rating:
4.0

Customer did not leave a comment.

Monica H 
Rating:
1.0

Booked online, checked in online, took nearly 90 minutes at location to get trailer. There were 8 of them ready to go…the process is just painfully slow. While I was there it took a woman nearly and hour to but 10 boxes, another man at least an hour to be informed that the truck rental he was trying to make was a 19 hour rental, not 24, and everyone trying to rent equipment needed 3 different phone numbers to do so….any combination of 10 digits, it made no difference if they were an actual phone number. That’s just silly. One couple waited the entire time I was there to rent a trailer and the reason they were given is they did not know what the measurements of a F150 pickup are…. a truck sitting 20 feet from the rental counter. Visible through the glass. I told the agent it was a short bed crew cab….6 foot bed. He wasn’t buying it. One of the most common vehicles on the road in the US and it took at least 90 minutes, maybe longer, for the agent to measure the length of the truck bed. There were about 20 people in line when I finally got a rental contract. I BOUGHT a 6x12 utility trailer at Lowe’s 3 weeks ago….. it took all of about 3 minutes at Lowe’s and 30 at the tag office. 33 minutes to buy a trailer and 90 minutes to rent one. Yall really need to tighten up your processes….you have a CC and a state ID…. With the same documentation I can rent a $70k car at any airport on the planet….in 10 minutes. The process is outlandishly slow….do better. I will be hesitant to rent anything again from UHaul after this….its not necessary, if renting a car is possible in 10 minutes a trailer or a truck should t take any longer

Bobby H 
Rating:
5.0

Customer did not leave a comment.

Ruben B 
Rating:
2.0

There was a major foul up on pickup of vehicles. I used my mobile app to secure trucks. After securing trucks, I came back with drivers' for pickup. One truck driver left. One was met by a U-Haul employee and accused my driver of stealing the truck. She even called the police. I tried to assure I used the mobile app and it said to pickup this particular truck. She said that was not possible. I said it was. Eventually we had to go inside and she saw that the mobile app did in fact pick that truck. This cost about an hour of time which I did not have.

John D 
Rating:
3.0

Customer did not leave a comment.

LATRESE K  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Nicole C  |  Overall Experience 
Rating:
2.0

I was overcharged for 2 1/2 years. I spoke to Melvin the manager several times over the course of my rental and he has never called me back as he said he would each time. Im im Phoenix, az and this uhaul is in Augusta, ga. I closed my storage unit last week and have been trying to get in contact with Melvin or anyone who can help me but i havent got a return call. Please help

Daniel F  |  Overall Experience 
Rating:
3.0

I still did not get my deposit back on my card

Allan S 
Rating:
5.0

Customer did not leave a comment.

Eric B 
Rating:
5.0

No improvement is necessary at this time! This place is great! The people are very friendly and helpful!

Michelle D 
Rating:
5.0

DIDN'T GET ANYTHING BACK AND THEY CHANGED ME $61.00 NOT GOOD AT ALL!!!!!!!!!!!!

stephanie j 
Rating:
4.0

Customer did not leave a comment.

Eric J 
Rating:
4.0

Customer did not leave a comment.

LUTHER B  |  First Impressions 
Rating:
5.0

I was to pick up a truck about 1mile away and no one was there to give me my truck. I called u haul and was directed to this establishment. I got a truck within 20 minutes. The staff was polite, professional, and expediant- you need to give them a raise. They turned my nightmare into a dream.

john d 
Rating:
5.0

Customer did not leave a comment.

Damien C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Billy D 
Rating:
5.0

Clean vehicle and excellent customer service.

Janet M 
Rating:
2.0

Customer did not leave a comment.

Carolyn B 
Rating:
5.0

Customer did not leave a comment.

Carvonne H 
Rating:
5.0

Customer did not leave a comment.

Tawonda S  |  Overall Experience 
Rating:
4.0

You were short staffed. I had to wait to find someone to fill out the contract and then wait for my truck. The guy was good, thorough, explaining everything. He was also very cordial. My only comment was the wait.

Ruth U 
Rating:
5.0

Customer did not leave a comment.

Dionne A 
Rating:
5.0

Customer did not leave a comment.

Connie A 
Rating:
4.0

N/a

Tatyana D 
Rating:
4.0

Customer did not leave a comment.

Celia B 
Rating:
5.0

Customer did not leave a comment.

Wanda W  |  Overall Experience 
Rating:
2.0

Initially the personnel were cold and curt. The trailer I was transporting for UHaul to Florida was not ready. The paperwork was not ready. My wife needed to use the restroom. The one in the dealership was broken and could not be used. The open restroom was in another building but a longer walk.

William Y 
Rating:
2.0

Customer did not leave a comment.

gloria w 
Rating:
5.0

Keep doing what you’re doing

REGINALD C 
Rating:
3.0

I think if they cancel a requested Dolly, this should be communicated... i can't move appliances with no dolly... bad customer service if you can't communicate. The rental would be pointless if you can't move appliances.

LACHELLE H 
Rating:
4.0

Thank you for your service.

Naim B 
Rating:
2.0

I went to pick up the UHaul at the Broad St location and they didn’t have a 15’ box truck for me and sent me to a different location. They could have called before I drove all the way down there and then had to drive to a different location when all they had to do is make a simple phone call before 8:00 am. They opened at 7:00 am so I wasted time and gas driving there and then to a different location. The new location at Gordon Hwy was very accommodating.

Todd L 
Rating:
5.0

Customer did not leave a comment.

Patrina P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia J  |  Overall Experience 
Rating:
3.0

The truck was a little beat up, made weird noises at times and the appliance dolly was slightly broken and cut me multiple times with rusty metal. The furniture dolly was the only up to par equipment. The truck itself may need an inspection.

Joseph D 
Rating:
3.0

The truck steering is horrible. The truck burned a lot of gas.

Valerie A 
Rating:
5.0

Customer did not leave a comment.

ALESIA H 
Rating:
5.0

Customer did not leave a comment.

Paula T 
Rating:
5.0

The entire process was like customer service that I have never experienced before and I am 62 years of age, one of the most honest people.They are the Top!

Linda L 
Rating:
4.0

Iziah's customer service, professionalism and his welcoming approach on a scale from 1-10 is a 10!! We are happy that we came here to this location this time. If he works... we will rent again - if not we most likely go to Broad street. Also, the guy who serviced the truck the day of pick up we'd like to recognize Dexter as well for excellent customer service. - Dr. Joseph & Dr. Sharon Hall Sr.

Joseph H 
Rating:
5.0

Customer did not leave a comment.

HAYLYE B  |  First Impressions 
Rating:
2.0

Rented a truck and a storage unit neither of them worked out for me

Melody Y  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Angela L 
Rating:
4.0

Salome is the best! Get more workers like her!!❤️

Diane f 
Rating:
5.0

Customer did not leave a comment.

Pamela G 
Rating:
5.0

Everything was pleasant, wouldn’t change anything

Ilinda C 
Rating:
5.0

Customer did not leave a comment.

FAITH W 
Rating:
3.0

Customer did not leave a comment.

CHAKITHA B 
Rating:
5.0

Very courteous and explained every detail to us about how to get in and to double check lock. Felt very safe and it’s convenient to get to.

ELLA B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Travis M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nikita S 
Rating:
5.0

Customer did not leave a comment.

Billy D 
Rating:
5.0

Customer did not leave a comment.

elizabeth a 
Rating:
4.0

The mileage and gas was not the same as on the paper or in the truck but overall it was good the guy that checked me in was amazing tho

Cassandra J 
Rating:
5.0

Customer did not leave a comment.

Mary S 
Rating:
1.0

First of all, y'all must be either blind, stupid or both,. Cause I have never rented a u haul from anyone, EVER. I have no need to. I own my own moving box truck. Someone needs to contact me. (706)294-5383

Julia B 
Rating:
5.0

It was a little foot prints on the floor board previously but other than that it was clean staff was very polite and helpful!

Eric P 
Rating:
3.0

The vehicle pulled slightly to the left when braking. Driver seat was a jump seat no air ride seat. No lumbar support. Totally uncomfortable

Keith K 
Rating:
3.0

Customer did not leave a comment.

naima S 
Rating:
5.0

Customer did not leave a comment.

Anitra W 
Rating:
5.0

Customer did not leave a comment.

Mariah B 
Rating:
5.0

Customer did not leave a comment.

Sonja M 
Rating:
2.0

My personal belongings were ate up by rats . The manager sierra and the worker Latasha were very helpful . Excellent customer service to them both . I’m very disappointed. Overall it was an alright experience storing with them .

LATOYA T  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

APRIL N  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tamarilyn M 
Rating:
5.0

I love this location always have best customer service!!!! The workers are the best!!!

Shannikia C 
Rating:
5.0

Customer did not leave a comment.

Cynthia G 
Rating:
5.0

Customer did not leave a comment.

DIANGELO C 
Rating:
4.0

Customer did not leave a comment.

Roslyn W 
Rating:
4.0

Customer did not leave a comment.

Janice M 
Rating:
5.0

Absolutely wonderful experience will use again thank you so

laquisha R 
Rating:
5.0

Ms. Monica was very helpful

Niesha P 
Rating:
4.0

Customer did not leave a comment.

Taja M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA Y  |  First Impressions 
Rating:
5.0

Mr Melvin was great!

JOCELYN Q  |  Overall Experience 
Rating:
3.0

Mr Melvin is wonderful

Jocelyn Q 
Rating:
5.0

Monica B. is a true professional! She reflects great credit upon the Uhaul brand. Monica has a wealth of product knowledge, she is kind and patient with customers. Thank you Monica B.

DAMON M 
Rating:
3.0

This location could use a few more agents on a busy Saturday morning. It took me 30+minutes to get my truck after reserving it online. My truck was ok except for a broken headlight and a clearance light that was dangling out of its mounting hole. These items should have been repaired before this unit was rented.

Roger M 
Rating:
5.0

Customer did not leave a comment.

crystal l  |  Overall Experience 
Rating:
5.0

Nothing at this time!

Ralph E 
Rating:
1.0

The guy that checked me in all but rewrote my entire reservation. I had the return address and all of my info already in the system a week prior, but still had to go through the process again. This took time i did not have to spend there. After re-entering all of my information, I received emails stating that my reservation changed and the dropoff location was different. I did not change anything from my original reservation. The guy that changed everything was unfortunately not trained very well and barely could put the order in. The worst part was he gave me a truck with no gas!!! He informed me that any extra gas that i returned it with, i would just get reimbursed for. We will NOT use uhaul in the future for any reason if we can help it. By far the WORST customer service i have EVER come across while doing business.

James B 
Rating:
5.0

Customer did not leave a comment.

sherrie j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mashonda T 
Rating:
3.0

Customer did not leave a comment.

Shelton M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B 
Rating:
1.0

Severe water damage , everything ruined with mold . So no not happy . Filed a claim with insurance

Kyle G 
Rating:
3.0

This location needed more staff to help facilitate customer actions.

Bryan N 
Rating:
5.0

Customer did not leave a comment.

Curtis H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justine C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alnisha V  |  First Impressions 
Rating:
5.0

Professional employees

Michael J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AIISHA D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicole e  |  Overall Experience 
Rating:
5.0

Good company to rent from

JACK P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Azariah I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alesia C  |  Overall Experience 
Rating:
3.0

Inside storage close with access key why? All my things got wet because the door was locked at nine o'clock pm.

titus j  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Hydeia M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delroy H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joy S  |  Overall Experience 
Rating:
5.0

Good team work

erick m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHADIA T  |  Overall Experience 
Rating:
5.0

Giod team work on the site, i really adimired the wsy they cordinated to help us with all means.

erick m  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Anna R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Azariah I  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tavoris W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SABRINA H  |  Overall Experience 
Rating:
5.0

Monica was fantastic! Great customer service!

Brittany F  |  Overall Experience 
Rating:
5.0

Very nice.

KAMAL M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Finescia T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawanda W  |  First Impressions 
Rating:
5.0

More than I expected. Absolutely no misunderstanding. And will matter.

Robbie F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonyatte H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sherrie j  |  First Impressions 
Rating:
5.0

Great place great people

Mellisa B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Belinda B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

crystal l  |  First Impressions 
Rating:
5.0

I really appreciate the courtesy that I received from the staff

Amandy G  |  First Impressions 
Rating:
5.0

Mr. Melvin and his staff are above board! They were helpful and accommodating. Hats off to especially Ms. Monica, Mr. Tory, and Ms Alaithiel who went above and beyond to be helpful!

STEPHANIE W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherilyn N  |  First Impressions 
Rating:
5.0

Gordon hwy, is wonderful, especially the tall person I guess he cleans the inside of the building, from the first day of rental, trucks and the storage room I've had no problem, thank Y'all very much.

Audrey H  |  Overall Experience 
Rating:
5.0

Nice service

Patricia B  |  Overall Experience 
Rating:
5.0

Everyone was great

Angela C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilburn W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brandi W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wanda h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYLER H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine B  |  Overall Experience 
Rating:
5.0

The employees were very friendly and helpful. They really are awesome 😊🤗!!

Relisa T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Horace W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA E  |  First Impressions 
Rating:
5.0

Great service

Corey G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Torrence W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael G  |  Overall Experience 
Rating:
4.0

Storage unit should be open a little longer

Jamila L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANEASHIA R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denise B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ashley W  |  Overall Experience 
Rating:
4.0

Storage facility could be opened a little longer doing the week.

ERNEST J  |  Overall Experience 
Rating:
4.0

Great workers and very helpful.

Travis M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alec J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRACIE W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roy W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

QUEEN W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dustin W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel S  |  First Impressions 
Rating:
1.0

Manager was rude and disrespectful. Used profane language in the presence of myself and other customers.

Kherik G  |  Overall Experience 
Rating:
5.0

Nice friendly fast customer service very clean facility.

THERRION W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROOSEVELT R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTY P  |  First Impressions 
Rating:
3.0

Afternoon staff was better than the morning staff.

David S  |  First Impressions 
Rating:
5.0

great staff

Patricia P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ollie c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Therrion W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN K  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

johnny w  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

brittney d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN H  |  Overall Experience 
Rating:
5.0

Very helpful front desk

William B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shandrica p  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Albert P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adrian G  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TAHIRAH W  |  First Impressions 
Rating:
3.0

My only gripe is that I was under the impression that my payments would be automatic draft. But then I get a call after the late fee was assessed for 20 something dollars over a week past the due date. Felt like a money grab to me. They could’ve at least offered a first time late fee waiver.

Steve C  |  First Impressions 
Rating:
3.0

The space is good but that truck was ragged. The brakes were slow to catch and it was a bad ride. The driver side window had to be pulled up by hand and it was hot out. The staff were nice and walked me through the storage. We were given keys to truck and had to figure it out. I picked up a load from Bellaire Rd and returned to the store. There was a little less than 1/4 tank of gas. I put $20 in it just to feel safe. Trip was so short the hand didn't move down. Trip made and items in storage. It was very busy at the time and they seemed short staffed too.

Debra W  |  First Impressions 
Rating: