I was not able to pick the only ford truck that was available. When I returned the truck I was told that I did not need to go inside since I used a credit card only to learn few days later that the transaction was not yet settled. The manager refused to go and check the truck before I took it advising that I should call the number.MOHAMMED T.
Customer Reviews for U-Haul Moving & Storage at Glencrossing Way
Cincinnati, OH 45238
(Ollie's Discount & LA Fitness in Glen Crossing Way)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great experience!jason W.
Staff was not engaging and even a bit dismissive.Richard E.
Building alarm went off during after hours return. Key drop off poorly marked and not easily visible. Support line estimated wait was 61 minutes. Difficulty loading pictures on the app.Krishawn G.
El cliente no dejó un comentario.DENNIS P.
El cliente no dejó un comentario.Micheal R. | First Impressions
El cliente no dejó un comentario.CATHERINE O.
El cliente no dejó un comentario.MICHAEL K.
El cliente no dejó un comentario.JOSEPH D.
Helpers were very good and friendly. I recommended this service to my colleagues.Tadashi H.
Roaches in the building with the storage units didn't see any in my unit but stepped on one walking in the hall . The staff at this location are very rude they are the reason I moved my stuff can't deal with their attitudes anymore called corporate especially that blonde chick!Alyssa Y. | Overall Experience
El cliente no dejó un comentario.JODIE F.
El cliente no dejó un comentario.SONNY H.
The check in process of very cumbersome and time consuming. Take a lesson from the rental car companies. If you have an account in good standing and you have made a reservation, your car is in a designated area and you get in, drive to the check out booth, they check your paperwork in about a minute and you drive away. Your return procedure is much better than your vehicle pick up procedure.JOHN R.
El cliente no dejó un comentario.Kathryn W.
I love uhaul storage an will always use them tySindie D. | Overall Experience
El cliente no dejó un comentario.Joseph D.
El cliente no dejó un comentario.Stephen H.
My experience renting at Glencrossing was exceptional! The man who checked me in was very knowledgeable about what I may need. He even suggested a later return time, which I did bring the truck back an hour later than I thought I would need. (Everyone is optimistic...LOL) It was a combination of easy to use prompts on my phone to make a reservation and then a back up check by a real person to confirm. I was very impressed! I would definitely use them again and recommend them!SAUNDRA S.
It's a basic truck rental. Everything was clean, quick, delivered as-expected. My expectations were met.Eric S.
Staff was courteous and quick to help in any way management made any changes possible for our move to go smoothly Great Group of People @ GLENWAY Crossing !!!CHAUNCY W.
My experience from checking out was poor. Staff member wasn't fully knowledgeable on how to get me set up and didn't explain the access in and acess out very well. He took over a half an hour to get me set up as he had to stop multiple times to ask his supervisor questions and just genuinely seemed like he didn't want to be there.Gabrielle H. | First Impressions
El cliente no dejó un comentario.GREGORY S.
El cliente no dejó un comentario.Roo H. | Overall Experience
El cliente no dejó un comentario.Moni D.
El cliente no dejó un comentario.LISA K.
El cliente no dejó un comentario.David K.
Everyone was extremely friendly and helpful nice experienceSharon M.
El cliente no dejó un comentario.KELLY S.
Because I rented this uhaul then they surprise me they gave it to somebody else under my nameROBERT M.
El cliente no dejó un comentario.darrell d. | Overall Experience
Employees were very nice and accommodating, my vehicle needed tire sensor maintenance, possibly low tire pressure, and the sun visor on the driver's side was non-functional. I've gotten vehicles from here before and this is the first time the quality of the vehicle has been below expectations but was still suitable for the job.CHRISTOPHER W.
Lower your pricesTHOMAS C.
I was charged more than I expected and I am not sure. Returned on time placed gas and only went 8 miles. Completely don't understand why.Tracey R.
Highly recommend! Both delivery & pickup were quick and easy. Will be using again for our next move!Clare W.
Since you asked; The support I received at both ends when I dealt directly with the people in Cincinnati and TX was excellentâ€¦ When I could reach them. Because of your standard phone call number the customer service has been very very difficult because I've had to wait an hour and 15 minutes several times when I needed to talk somebody. I have never been able to access my account other than the one from seven or eight years ago. I received a couple of chargers that I was confused about and one that was totally undeserved which I think and hope (as I have been told) are resolved. I will say that person who I sent my concerns to to the address above was greatâ€¦. but over all, the wait time, and lack of accurate and very piecemeal information was very confusing, stressful, and frustrating. We have several more projected needs for u/box, but are somewhat hesitant because all of the stress that was involved.Linda K.
You all waited 48 hours to check in my rental, I paid for a week returned the equipment a day early and was charged an extra day. It was $12 then repeatedly attempted to charge my card with out authorization. I will nev3r rent from this location. ON Top of this their customer service is terrible I stood in line behind 1 person for 40 minutes and other staff was just wandering around doing nothing. WORST LOCATION EVERLee H.
El cliente no dejó un comentario.SCOTT S.
El cliente no dejó un comentario.BRANDON C. | First Impressions
El cliente no dejó un comentario.Kendra B. | First Impressions
El cliente no dejó un comentario.Dionne M.
El cliente no dejó un comentario.SAYRE F.
El cliente no dejó un comentario.Joseph W.
Employee was rude loud and obnoxious she was very animatedDALE R.
El cliente no dejó un comentario.Kevin D.
El cliente no dejó un comentario.ERIC A.
El cliente no dejó un comentario.DIANE R.
El cliente no dejó un comentario.Yonaraida S.
With gas prices soaring uhaul should start offering aluminium trailers as my gas milage plunged with an empty load from 20 to 16 mpg. Loaded i lost 3more mpg.JOSEPH W.
El cliente no dejó un comentario.Jaimee B. | Overall Experience
very happy with the service from the staff and cost was reasonable.Ruchelle D. | Overall Experience
Not a clean cab. Found unmarked dents. Time spent inspecting vehicle is part of my rental time.CHARLES H.
Reserving and picking up the truck was super simple. And the lady checking us out was friendly and helpful. The truck was exactly what we needed. All good there. The bad... After a long exhausting day the online check in process is a pain in the behind. You park, lock up and start the check in on your phone to find out you have to open the truck back up for pictures. And it took 3 tries since the site wanted to crash. A heads up of all the steps involved in the paperwork or at check in would be helpful.DELIA B.
El cliente no dejó un comentario.DAVID A.
I'm not understanding where u charge me 125 for cleaning fee the truck was not nasty tht is total wrong and I'm not dumbDIONNA F. | First Impressions
had trouble with Uhaul in my drop off locationKathleen H.
El cliente no dejó un comentario.AARON C.
El cliente no dejó un comentario.Roger D. | First Impressions
I received a fine for not checking in after hours. Yes it was stated in the contract I received , I wish the representative would have alerted me since it is the weekend and if you drop off after hours you must electronically check in or be fined when dropping offJeffrey S.
My first location was moved after I had reserved a truck because they said they did not have the truck I reserved. When I got to my second location the truck that was there was broke down and the people that work there said it was broke down for about two weeks. They said that U-Haul New about the truck. The U-Haul sent me to a third location. When I got there they did not have a truck for me. They tried to send me to a fourth location across town. I had to call customer service and after about 20 minutes they sent me back to the first location to get the truck. Customer Service was very friendly but I should not have to go through all of that to get a truck. Instead of starting my move at 10 AM it was 12 I can I got the truck and got started on the moon which caused me to have to rent a truck for a second day because my help with on a time schedule.Nile M.
Keep doing the good work. Experience was flawless.Jan V.
El cliente no dejó un comentario.JOSEPH B.
El cliente no dejó un comentario.ANTHONY G.
El cliente no dejó un comentario.KENDRA T.
Workers Are Very Rude And DisrespectfulRayshawn E. | Overall Experience
Window behind window sounded it like it was going to fall out. The rattling sound was really loud. The left window seal of truck was defective. They marked the gas tank as a half of a tank when they knew it wasn't. The lady that checked out my truck blamed me for damaging the sliding rear door without really checking the real issue out. The real issue was their were no wheels on the pins so the door would stay on track. I had to deal with a non functioning door.ROBERT B.
El cliente no dejó un comentario.JACQUELINE K.
El cliente no dejó un comentario.KHATIR K.
Of the four pickup and drop off dates I was given, zero of those actually came to fruition. There was zero communication, and I had to constantly call and ask where they were only to be on hold for 45 minutes and eventually learn they weren't coming for 2-3 days after they were supposed to. I took 4 days off of work that I didn't need to because uhaul couldn't communicate to me that they weren't showing up. We also received one very damaged box that snapped our couch in half and had splintered wood everywhere inside. I'm very disappointed and will not recommend Ubox to any friends, family, or neighbors.John C.
Have credit card machine check for errors. Went to a few other locations and they said they have been having problems with their credit card reader.ARTHUR L.
El cliente no dejó un comentario.Ken S.
El cliente no dejó un comentario.Jennifer H.
El cliente no dejó un comentario.Dolores L.
Online check in was a horrible experience. It took 1.5 hours to get the truck. I spoke to 2 separate reps in process. The first rep did not follow through on what she committed to when verifying 2nd contact. Then after getting through verification,we were issued keys to a different truck then our reservation. It was a nightmare and caused us to get behind on moving day. Moving is already stressful enough, using U-Haul made it even more stressful.Carissa B.
El cliente no dejó un comentario.JOHN K.
El cliente no dejó un comentario.DIEGO H.
El cliente no dejó un comentario.TRUMANE C. | Overall Experience
Staff worked hard to get me completed in a timely mannerEDMOND RAMSEY B.
El cliente no dejó un comentario.ANDREW H.
The check-in situation is terrible. Twice now I've been charged an overage fee because I did not check in correctly. The first time I was never told that I had to use the app. The second time I use the app and thought I completed it but it said I never finished and they charge me another $20. It's bullshitJON B.
Everything was perfectChrista E.
Do not lie to me when I call customer service about there being an issue with the Uhaul van phone check in and tell me I won't be charge the extra $20 for Uhaul employees checking in the van instead even though I called customer service to let them know I couldn't call. I will never use Uhaul again, this was my first and last job with them.JOHAN Y.
El cliente no dejó un comentario.BOBBY M.
El cliente no dejó un comentario.MICHAEL J.
El cliente no dejó un comentario.REBECCA A.
El cliente no dejó un comentario.MICHAEL B.
The truck itself was fine my issue was with the actual U-Haul movers that I used. They were 45 minutes late and I lost an hour of my move time for the same price. Not happyAmanda H.
El cliente no dejó un comentario.CONNIE S.
El cliente no dejó un comentario.DANIEL B.
El cliente no dejó un comentario.JESSICA W.
Since the storage is inside maybe having a larger cart available would be nice. The smaller carts and bed cart definitely came in handy thoughKeajea M. | First Impressions
El cliente no dejó un comentario.Ashley B.
great jobTONYA C.
El cliente no dejó un comentario.Chris B. | First Impressions
El cliente no dejó un comentario.RANDALL S.
El cliente no dejó un comentario.Justin D. | Overall Experience
El cliente no dejó un comentario.William G.
El cliente no dejó un comentario.EUNICE B.
Great customer service!Marilyn G.
El cliente no dejó un comentario.linette a. | Overall Experience
El cliente no dejó un comentario.Erin U.
El cliente no dejó un comentario.Robert B.
Made reservation over the phone. Then was made to practically redo reservation process at time of pickup, while the employee "helping" was loudly, and quite rudely talking to a customer over the phone. (Later I will discover the rental time period will have been adjusted at this point without my notification). The first truck they put me in has the check engine light on and doesn't start. A young man behind the counter comments I was nearly "shit out of luck", as their shift was almost over. We redo the paperwork for another truck, I'm handed keys. The keys don't work for the truck, of course I had been directed to the wrong truck. So 30-40 minutes after my reservation I'm finally in a working truck. Having to drive 30+ mins to and from the Uhaul location, 40 mins is a considerable amount of time to waste out of the 6 hour rental period. I rush to return the truck at 10pm, as had been the designated return time when I initially made the reservation over the phone. The "check in" process online was not working. Was approached by another frustrated customer having the same issue. Then finally, the overnight key drop off was difficult to find. . . Upon returning the key, and now looking at the rental details online, only then do I realize the rental period had been changed from 6 to 15 hours, and I hadn't needed to rush after all. If only I had been informed of the change. Overall, just unprofessional, poorly maintained (equipment) and a negative experience. Didn't even finish moving.ZACHARY H.
everything was cleanTONYA C.
El cliente no dejó un comentario.Tobin B.
El cliente no dejó un comentario.Melinda C.
El cliente no dejó un comentario.MATTHEW W.
El cliente no dejó un comentario.AM'BRIANNA P. | Overall Experience
I was happy with prompt check in and helpful service. Keep up the great customer service!LINDA K.
El cliente no dejó un comentario.DANIEL G. | Overall Experience
El cliente no dejó un comentario.FREDERICK W.
Keeped getting charged for uboxs we did not order. We keeped getting charges for things we have no ideal why. They lie about stuff to try to save there butts. Will never ever recommend to enyone! They still are trying to charge me but yet they keeped changing the date to pick the empty ones up witch I should be charging them for.haggar H.
Everything was good with the storage, but I had a horrible experience with an unfriendly staff at Glenncrossing Uhaul. She was not happy that I returned forth and back to ask a lot of questions about my storage. Hence, she refused me service and made me pass through a lot of stress to get a truck from another Uhaul branch from another location. This was not my first time of using Uhaul and I felt bad being treated this way. I believe I deserve an apology.Emmanuel O. | Overall Experience
El cliente no dejó un comentario.Keeosha F.
Asked for a bigger unit was told that was the biggest she had but I definitely saw WAY more units that were bigger then mine. Around 5 others were trying to move at the same time as we were so it became beyond crowded. There was no way for all of us to be able to move around at once. Gnats and roaches were found. Cant wait to find somewhere to live so I can move my things asapBRITTNEY C. | First Impressions
El cliente no dejó un comentario.keith H.
El cliente no dejó un comentario.GORDON H.
El cliente no dejó un comentario.RICHARD H.
At drop off person had to yell for another coworker for check in. She snapped back â€¦â€¦.W H A T.CHERYL R.
El cliente no dejó un comentario.JORINE M. | Overall Experience
would only recommend because of its convenient location and mobile check in- would highly advise the guests avoid the on site staff. they were very rude and full of attitude.Jordan B.
The customers Reps (4 reps) were knowledgeable, kind and had a sense of humor which is rare these days with so much rudeness going on.SHEILA P. | First Impressions
Matt is a great employeeDave S. | First Impressions
El cliente no dejó un comentario.Samantha H. | Overall Experience
El cliente no dejó un comentario.Deborah M. | First Impressions
When I went to this location to pick up my rental truck and set up my storage space I asked the employee at the desk if the truck and storage space size I reserved were going to be large enough for the items I was moving. She reassured me that both were adequate for my needs but both the truck and storage space were entirely too small. This problem has now led to me still having the truck rental past my reservation because I have no space to put the rest of my items. When I called the office to get an extension on the truck rental I was told no and that I would be charged a $50 fee. I am now on day 2 of the truck rental and am still without a storage space large enough to empty the rental truck. I cannot afford 2 storage spaces or to have the rental truck another day and it is creating a problem with me getting help physically moving since this has turned into a 2-3 day move. I need assistance from someone who is able to help me resolve this issue without paying a ton of fees and locate a storage space large enough for my items. Graciasjennifer g. | First Impressions
El cliente no dejó un comentario.Brian S. | First Impressions
Great PEOPLESandra W. | First Impressions
Good people to Deal withRahvae H. | First Impressions
El cliente no dejó un comentario.Charlene A. | First Impressions
The staff was helpful. Checkin after hours needs work.Ruchelle D. | First Impressions
El cliente no dejó un comentario.Lois p. | First Impressions
El cliente no dejó un comentario.Debora G. | First Impressions
The lady who took care of me was very friendly but the other ladyb was very RUDE from the time I walked in to EVERYBODY she spoke to. Let's just say the lady who took care of me was the reason I even took the time to complete this just to say how well she did. I been here before and the men were very nice also yesterday was the very first time I had a person there soooo NEGATIVE but other then her everything was okAriel S. | First Impressions
El cliente no dejó un comentario.NICOLE P. | First Impressions
El cliente no dejó un comentario.Stacey H. | Online Move In
I am very happy with this storage location and facility which I used last year for my son's dorm room. I was disappointed when getting my access for my reservation this weekend. The internet was down. I made 2 trips on Saturday (5/1) and another with sucess on Sunday (5/2). I attempted to call without answer before making my last trip there.Starlene M. | First Impressions
El cliente no dejó un comentario.Amy G. | Online Move In
El cliente no dejó un comentario.Rachelle J. | Online Move In
El cliente no dejó un comentario.DEANNA C. | First Impressions
Have had my items there for three years became illl and can not get back but the only picture I have of my father and grandfather are in there . So three years later l am still a customer.darlene s. | First Impressions
El cliente no dejó un comentario.Tony B. | First Impressions
The Uhaul Team Staff are the best ! From the management especially Matthew, go above and beyond to help customers. Moving is so stressful and they are kind knowledgeable and always ready and available to help us. I give them absolute top notch rating!mary g. | First Impressions
Great experience the staff was professional and very helpful and the facility very clean.linette a. | First Impressions
Very impressed with the cleanliness of the facility.Lisa B. | First Impressions
excellentArline W. | First Impressions
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