Customer Reviews for U-Haul Moving & Storage at Gilbert Heritage District

9,689 reviews

1230 N Gilbert Rd   Gilbert, AZ 85234
(S Of Baseline, Gilbert/Houston across from Sam's Club)

(480) 635-9103

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(480) 635-9103

1230 N Gilbert Rd
Gilbert, AZ 85234
(S Of Baseline, Gilbert/Houston across from Sam's Club)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

renee c  |  First Impressions 
Rating:
1.0

If I could give this U-Haul store (and the overall corporatation) zero or negative stars, I would. My wife and I were renting a 5x8 trailer to move from Arizona to Illinois and used this store for our pickup. When we arrived to pick up the trailer we reserved, it was missing equipment. They transferred us to a second trailer that we took and loaded. After loading, we noticed a 4 inch difference between the left and right suspension and called at 3 pm to have roadside assistance dispatched to double check the trailer, as we knew we had our weight distributed correctly. Roadside assistance arrived at 4 pm, looked at the contents of the trailer, and confirmed that we had correctly loaded our belongings and began troubleshooting. Come to find out, the store had given us a trailer that had 3 of the 5 suspension springs broken in half. A trailer that should have been flagged somewhere in their system as unusable and dangerous to tow. Roadside assistance tried to solve the issue with U-Haul and offered to go pick up a new trailer, help us switch the trailers, transfer our belongings, and return the broken trailer. U-Haul declined his offer, which was the most feasible solution. After roadside assistance left, we began a battle with U-Haul. Their solution was for us to drive 25 minutes with the broken, loaded trailer attached to our car that was unsafe and unable to drive. After we told them that was not an option, they hung up on our next 5 calls. 20 more calls and countless transfers later, we were put in contact with an employee named Jodi. Jodi was the only good thing that came out of this entire situation. She did everything within her power to help and was trying to pull managers from any department to escalate our case because it is now 6 pm, we do not have a drivable trailer, we have to leave in 12 hours, and all U-Haul store are closing in an hour. We were finally called by an employee named Cierra, who seemed promising. She assured us she was taking over our case and was working to find a solution and would be calling us back with a game plan in 15 minutes. An hour later, Cierra still had not contacted us back, but a tow truck had arrived who had as much information on what to do as we did, which was none. After multiple more calls, transfers, and a 30 minute hold, we finally were put in touch with another employee named Martha. Martha informed us that Cierra had left and told no one that our case needed attention. She then was finally able to find out that another U-Haul store had set an alternate trailer outside of the store before closing. Luckily, we had a very compassionate independent tow truck driver who helped us more than the 30+ people we spoke to at U-Haul. He towed the broken trailer to the store, hooked the new trailer up to our vehicle, and stayed with us to ensure our safety as U-Haul had put us in another unsafe position at this new store which was a pitch black parking lot lacking any kind of street lights in a bad area of town. The tow driver even helped us transfer all of our belongings to the new trailer at 9 pm. Needless to say that I am incredibly disappointed and dissatisfied with U-Haul as a whole and will never use the company again. Thankfully, we were more attentive than the U-Haul employee that hooked the original trailer to us, because we would not have survived the drive through the Arizona mountains with the condition of the broken trailer.

Sara C 
Rating:
4.0

So much more expensive than other facilities but close by, so I acquiesced.

Denise G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nadim H 
Rating:
3.0

We have used you in the past and it was great. This time, our moving help on the back end was canceled and we had to initiate it again, the box arrived early, we changed the help, but the store was upset they weren't notified and I had no idea that was my responsibility...it was just a crazy, eventful experience.

Mary F 
Rating:
5.0

Customer did not leave a comment.

MARY R 
Rating:
5.0

Customer did not leave a comment.

david r 
Rating:
5.0

Customer did not leave a comment.

Patricia B 
Rating:
5.0

Customer did not leave a comment.

Scott L 
Rating:
5.0

Customer did not leave a comment.

Cheryl C 
Rating:
5.0

Customer did not leave a comment.

robbin p 
Rating:
5.0

Customer did not leave a comment.

Dion M 
Rating:
5.0

Continue with exceptional customer service

Tecuciztecatl A 
Rating:
4.0

Customer did not leave a comment.

michael p 
Rating:
5.0

Customer did not leave a comment.

KAREN M 
Rating:
5.0

Customer did not leave a comment.

Greg M 
Rating:
5.0

Thank you!

Mark P 
Rating:
5.0

Excellent customer service and always so friendly! Thx Guys!

Deborah W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN F 
Rating:
5.0

Customer did not leave a comment.

Greg B 
Rating:
4.0

Customer did not leave a comment.

Benjamin F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melody B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa E 
Rating:
5.0

Customer did not leave a comment.

Mike C 
Rating:
2.0

Pick up location was changed without notifying me. Extra mileage getting there and back was costly.

Richard H 
Rating:
5.0

Xavier was my rep at the desk. He was awesome. You guys scored with him.

CHRISTOPHER S 
Rating:
5.0

Customer did not leave a comment.

MENA F 
Rating:
4.0

Customer did not leave a comment.

Terrance W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mia T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAI K  |  First Impressions 
Rating:
5.0

Perhaps park a few enclosed trailers within view of the parking lot so people know you have what they’re lookin for.

jessie b 
Rating:
5.0

It took me less than 5 minutes to turn in my trailer- no exaggeration. And when the gentleman disconnected everything and said I was all set, I asked for a receipt and he said it was already in my inbox. Pleasant and efficient! Highly recommend!

sonya c 
Rating:
5.0

These guys know their stuff. They were very helpful, and polite. Drop off took all of 10 minutes. I would 100% recommend this location, this is how the operation should be run.

Jeff K 
Rating:
5.0

Customer did not leave a comment.

Juan G 
Rating:
4.0

Customer did not leave a comment.

Terry h 
Rating:
5.0

Customer did not leave a comment.

Juan G 
Rating:
4.0

The location is great, but U-Haul couldn’t tell me squat about the trailer until the afternoon before the rental, and they charged me two days when I was 25 hours. I get it if that’s the policy, but there was huge traffic due to a snow storm and no one at U-Haul would answer the phone. The computer system is long and useless to reach anyone.

Scott W 
Rating:
5.0

Customer did not leave a comment.

Allen B 
Rating:
5.0

Truck smelled like cigarettes and had ashes in the floor

Richard A 
Rating:
3.0

I had a 1 bedroom apartment and I was told that 2 pods would be enough. It wasn't enough. The movers I hired were not great. The way they packed, i had to leave a desk, 2 bookshelves and an office chair. Not pleased wirh rhe experience..

Jeffrey W 
Rating:
5.0

I received a call from a female at a different (Chandler AZ) location that my designated drop off location (Gilbert AZ). She attended to fraudulently manipulate me into bringing the trailer to her location instead by saying I would be subject to a $40 per day late fee unless I took it to her (she would waive it). my paperwork disproved her lies and said if it were to be late the fee is only $20 per day. By the way, I brought it back 3 days early because of her attempted deception so I didn’t even get the full use of the trailer. I’m not sure how the Chandler location retrieved my rental information & phone number but it felt VERY SCAMMY. Definitely unprofessional.

thomas p 
Rating:
5.0

Customer did not leave a comment.

Johnny U 
Rating:
5.0

Have rented many trailers over the years from U-Haul. Up and down the west coast and inland to Arizona/Montana. U-Haul has maintained a consistent level of quality and customer service. I will continue to utilize their services.

Bruce B 
Rating:
5.0

Customer did not leave a comment.

Gregory J 
Rating:
5.0

Customer did not leave a comment.

Sammy C 
Rating:
5.0

Customer did not leave a comment.

Geno C  |  Overall Experience 
Rating:
5.0

The general manager and associate were more than helpful

IRAN T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff W 
Rating:
5.0

Customer did not leave a comment.

Delphine D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rebecca J 
Rating:
5.0

Customer did not leave a comment.

Gail M 
Rating:
5.0

Very happy with the experience. The staff were friendly and helpful.

William F 
Rating:
4.0

Gilbert was great but the whole process or trying the app. Having a reservation get moved from one place to another horrible. If we just went in to get a truck and have you , the expert do the reservation in person , would be great. Anything with corporate or the application seems to get messed. All the employees could of been rude and rushed. Busy place. But all were great at customer care. Made everything sensible when it's so stressed. Hard to get a team like that and says much about your leadership and not just ' managing'

Sean P  |  First Impressions 
Rating:
5.0

Nothing at all.

James B 
Rating:
5.0

Staff is. Very friendly and helpful. Dee was very accommodating.

EMILY K 
Rating:
5.0

Dee and Luke and xavier went above and beyond to help me

Lari S  |  Overall Experience 
Rating:
5.0

Not too many cashiers so only one line, little wait if busy but overall a good experience

Tyler G 
Rating:
5.0

I think you did a great job on my wiring installation!!

Doug B 
Rating:
5.0

Staff were very helpful

Hailey S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lari S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martin M 
Rating:
3.0

Customer did not leave a comment.

Keith Z 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
4.0

Customer did not leave a comment.

Ashley B 
Rating:
5.0

Customer did not leave a comment.

Peter I 
Rating:
5.0

Customer did not leave a comment.

Scott P 
Rating:
5.0

Fortunately, I arrived just before closing. The transporter needed a "donkey" to lift off of my trailer ball which is of factory height because it didn't extend high enough for me to remove it. If I would have arrived 20 minutes later the shop would have been closed and I wouldn't have had the ability to remove the trailer and would have had to go home with the trailer attached and return it on Thursday which would have been 30 miles out of my way.

Monte P 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER F 
Rating:
5.0

Great Customer Service. Wonderful Staff

Patricia M 
Rating:
5.0

Customer did not leave a comment.

Ashley C 
Rating:
5.0

I reserved an auto transport - the staff is always very friendly and answered all my questions. Xavier atrached my trailer and checked everything twice and explained the emergency brake, safety chains and all. I felt very taken care and they ensured a safe trip.

Jeff D 
Rating:
5.0

The only issue was that the two furniture dolly’s I had rented were not in the back of the truck, I had to go to the front desk and ask for them.

Kenyon W 
Rating:
5.0

Customer did not leave a comment.

Monica A 
Rating:
5.0

Customer did not leave a comment.

BOB M 
Rating:
5.0

Customer did not leave a comment.

cindy r 
Rating:
5.0

Customer did not leave a comment.

KENNETH S  |  Overall Experience 
Rating:
5.0

Everything was good. Just need other locations have the same equipment on hand. Had to go out of my way to rent the right trailer.

lael h 
Rating:
5.0

Customer did not leave a comment.

Yvonne Q 
Rating:
5.0

This facility is very clean, well organized, excellent lighting and easy access with or with a loading dock! They even supply wheeled trolleys to convey your belonging from your vehicle to your storage compartment. Did I mention the first month is free? Best price I could find also. This is a win, win situation.

JAMES A  |  First Impressions 
Rating:
5.0

I had to rent equipment last minute. Staff made it quick & easy! Thank you!

Holly W 
Rating:
5.0

Professional as well as assistant.

Yvonne Q 
Rating:
4.0

Customer did not leave a comment.

charlene c 
Rating:
5.0

Keep up the good services you have been providing fot all these years. We Appreciate you 👍

Micah T 
Rating:
5.0

I had a great experience. Don't know what could have made it any better. The manager of this location was fantastic, he was very customer service oriented, friendly & quick. Thank You for everything.

brandi F 
Rating:
5.0

Customer did not leave a comment.

Adam J 
Rating:
1.0

The unit was way smaller than 5x5, and the price should be illegal. I was paying 80 for a 5x5 and now I'm paying 64 for a 10x10 somewhere else. I will never come back and I will strongly recommend everyone I know switch as well.

Cameron c  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris W  |  Overall Experience 
Rating:
4.0

I frequently rent cargo vans for my work. I was told this location only has GMC and Chevrolet vans for rent. In my experience, the Dodge and Ford vans are superior.

GREGORY K 
Rating:
5.0

The employee who checked me out and checked me in (same person) was great; friendly, professional, nice.

James H 
Rating:
5.0

Customer did not leave a comment.

Brenda N 
Rating:
5.0

Improve your online reservation process. It would have taken longer to pickup the truck online then it would confirming your reservation walking inside the building.

Omar I 
Rating:
5.0

Dee Loggins was awesome! So helpful and quick, he made a morning hassle I to a great experience

SARAH S  |  First Impressions 
Rating:
5.0

Christina made my experience wonderful, she was friendly, helpful, knowledgeable and kind. I couldn't have asked for a better first-time storage unit experience thanks to her.

Sasha W 
Rating:
5.0

Customer did not leave a comment.

Regan C 
Rating:
5.0

This time when I rented a unit, everybody was accommodating very easy to work with extremely helpful.

Diane w  |  Overall Experience 
Rating:
5.0

Great place. Always helpful

brandon b 
Rating:
5.0

Staff was fantastic!

brandi F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse H 
Rating:
5.0

Awesome customer service

Tamara G 
Rating:
4.0

Customer did not leave a comment.

melissa b 
Rating:
5.0

Customer did not leave a comment.

BENNIE H 
Rating:
5.0

Customer did not leave a comment.

SANDY S  |  First Impressions 
Rating:
5.0

The box truck was clean, inside & out, in excellent condition without any damage. I have used this location over the years, always found the staff competent and friendly.

David K 
Rating:
5.0

Customer did not leave a comment.

Vernon O 
Rating:
5.0

Very professional staff. Clean facility

FRANCES B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence W  |  Overall Experience 
Rating:
5.0

When returning, the person taking the key wasn't very friendly

Annette G 
Rating:
1.0

Headlight was out and I was moving at night. When I called customer service instead of offering another truck, she told me to turn the keys in to that location and I was unable to finish my move but was charged for it. I had to rent a truck elsewhere so now I’m out that money. Worst customer service ever. When I called the next day I was told someone would be calling me back. Never heard from anyone and I’ve talked to 5 or 6 people there. Terrible customer service.

AMY M 
Rating:
5.0

Always good

Phil H 
Rating:
5.0

Dee was great, he went out of his way to give us great service. Thanks.

Bill P 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE M 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE S  |  Overall Experience 
Rating:
5.0

The guys that help to hooked me was very kind and friendly

Anand D 
Rating:
5.0

Attendant was slammed with early customers like myself but remained very friendly and got my trailer hooked up in short order. Highly recommended location.

Gregory F 
Rating:
5.0

Customer did not leave a comment.

teresa D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt M  |  Overall Experience 
Rating:
5.0

nothing the staff was beyond compare I'll be back

Richard R 
Rating:
5.0

Great customer service by everyone I interacted with.

JOHN E 
Rating:
5.0

Customer did not leave a comment.

ARTHUR C  |  Overall Experience 
Rating:
4.0

As stated when I returned the truck, the brakes need to be checked out. A couple of times the brakes went to the floor and I was able to get them back by pumping up the brake pedal. Brakes remained soft throughout the rest of the trip. I continued to pump the brakes to have good brakes.

John T 
Rating:
5.0

Staff was awesome, friendly and engaging!

Kristin P 
Rating:
5.0

Customer service is amazing. I highly recommend this place.

Ann M 
Rating:
5.0

Customer did not leave a comment.

Melody B 
Rating:
4.0

Customer did not leave a comment.

Dwayne M 
Rating:
5.0

Customer did not leave a comment.

louis c 
Rating:
5.0

Customer did not leave a comment.

Patricia D 
Rating:
5.0

Customer did not leave a comment.

Brett S 
Rating:
5.0

Customer did not leave a comment.

Scott R 
Rating:
5.0

Great customer service. Have used this location in the past and always have a positive experience.

Rustin C 
Rating:
5.0

Customer did not leave a comment.

Deborah C  |  Overall Experience 
Rating:
5.0

Everything ran smoothly for me

Leticia R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARRY S  |  Online Move In 
Rating:
5.0

Quick easy rental!!! Helpful and knew what they were doing!!! I really like this location.

MICHAEL M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD W  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kyle P  |  Overall Experience 
Rating:
2.0

I got there with my property to store it and there was a lock on the unit. I brought it to there attention and they came to look. They tried cutting the lock and were not able to. This went on for about thirty minutes. They then placed me in another unit and had to pay 5.00 more. I was there longer than I should not have had to.

JERRY G  |  First Impressions 
Rating:
3.0

I have had trouble when I moved units. I have a business out of my unit and I in there multiple times a day sometimes after hours sometimes on the weekends and up until I moved to a different unit within the same facility I’ve always had great service I feel like since they hired new people things have not been working out correctly the ladies that clean, the bathrooms do amazing job Trevon the general manager for the site is amazing very personable and very understanding the door sliding door on building B has had problems for a while. The bathroom continues to get used by people who are not renters. I think they need to put an access on that door in the main building in a they have an access, but not a B and I really wish they would do that. Many times I go to the bathroom and it’s just disgusting from homeless people going in there and just completely destroying it with filth in grossness other than that my experience has been pretty well and I would’ve given it excellent but this last move from one unit to another has been challenged with wrong access codes and just things not working correctly or telling me that I have a month of service for free and then charging my card the same day for the full amount which I do not give access because one card I use for business and one I use for personal and this is a business unit not personal

CLIFFORD C  |  Overall Experience 
Rating:
3.0

As soon as I moved into the storage facility, they forgot to give me a new card and disarm the alarm system so when I went over there the alarm kept on going off, driving me nuts I went back twice and they forgot both times

Clifford C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trelva G  |  First Impressions 
Rating:
4.0

It wasn't entirely clear that I had to use the check-in keypad then the door access key bad in order. That was a little annoying.

Jacob S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Diana W  |  First Impressions 
Rating:
5.0

The staff allowed us to use the sliding doors a little longer then usually as we pulled into town later than expected. It was very kind and helpful to us. I wish I could remember his name ? Jordan?

Linda F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanya P  |  Overall Experience 
Rating:
5.0

Dee gave great customer service and was very helpful at the time to choose a unit size.

melissa v  |  First Impressions 
Rating:
5.0

The man that helped me was fantastic nice guy

Geno C  |  First Impressions 
Rating:
4.0

No lock was in the room per our move-in instructions, but I was able to secure a lock one at the customer service counter. AR

ALLAN R  |  Online Move In 
Rating:
4.0

I have no complaints!

Gesenia C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

samantha w  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marie W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL S  |  Online Move In 
Rating:
5.0

Fantastic Place to Store my belongings! I felt safe knowing where it was being stored!

Joshua B  |  Overall Experience 
Rating:
5.0

Thank you.

Fabiana S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

geno c  |  Overall Experience 
Rating:
5.0

Trevon, D (The Assistant Manager), and Kendra were all so kind to assist me after being injured and hospitalized. Due to bad communication on my part not theirs they continued to assist me to the best of their ability. Thank you so much to the Team at Gilbert Heritage you all are AMAZING!

AJ P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany G  |  Overall Experience 
Rating:
5.0

It was easy to access and move in the items I needed to store.

Martha D  |  Online Move In 
Rating:
2.0

Reserved online 2 storage units. Moved 2 1/2 hours to get here and the facility only had 1 unit. I had movers that I was paying every 15 minutes and I had to go almost 20 miles to another storage unit. Which should’ve taken two hours to unload ended up taking 3 1/2 and costing me an extra hour and a half. I believe the gentleman that checked me in his name was Dee and he did call around to find another unit.

ANGELA D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Erika E  |  Overall Experience 
Rating:
5.0

For rentals and storage, there is no comparison to U-HAUL.

kathy T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Freddy P  |  Overall Experience 
Rating:
4.0

The facility was fine but the cost was too high.

Gloria K  |  Overall Experience 
Rating:
3.0

Truck was fine except inside of windshield was filthy and looked like it had a film probably from a smoker. Key wouldn’t insert in padlock to secure the storage area.

john g  |  Overall Experience 
Rating:
5.0

My only complaint is the price is a bit high, though it is very secure.

MAXWELL S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLI F  |  First Impressions 
Rating:
5.0

Staff was very professional and helpful

BRYAN S  |  First Impressions 
Rating:
4.0

Good

Syed A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shannon C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrina V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandro G  |  Overall Experience 
Rating:
5.0

All staff at this location was extremely helpful and professional..

Regina K  |  Overall Experience 
Rating:
5.0

Whomever helped me was amazing

Brad O  |  First Impressions 
Rating:
5.0

So far so good

Marlon W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamera B  |  First Impressions 
Rating:
4.0

The facility is older, but was overall well-maintained. However, we did discover our unit had subterranean termites, making tubes on the floors and the walls as we were removing our property.

Clark P  |  Overall Experience 
Rating:
5.0

Very friendly staff & clean facility. Gave clear & precise instructions & information.

Shelbee D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GORDON S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david l  |  Overall Experience 
Rating:
5.0

Everything was fine

Lorraine L  |  Overall Experience 
Rating:
5.0

The process was very easy to follow and convenient after business hours.

Leticia R  |  Online Move In 
Rating:
5.0

Facility is laid out very well and was clean inside and out. Only complaint was the line of 26’ trucks double parked along the backside of the forward building. It makes navigating through there a pain with a truck and it’s only wide enough for one vehicle to pass through. I get that they’re large vehicles and space is a premium on the lot.

SEAN G  |  First Impressions 
Rating:
5.0

Same great service helpful and friendly staff

Juan H  |  Online Move In 
Rating:
5.0

The team and manager at this location was very helpful!

Chanceler T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brett D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn C  |  First Impressions 
Rating:
5.0

Everything went as planned. My storage unit and access are perfect. Thanks to everyone!

Mary E  |  First Impressions 
Rating:
5.0

I received help with the UHaul app at the location. I apologize, I do not remember the name of the young woman who helped me. She was amazing: patient, knowledgeable and kind while assisting me. I really appreciated her help.

Angela T  |  Online Move In 
Rating:
3.0

The staff were rude and unprofessional

aaron B  |  Overall Experience 
Rating:
3.0

Good and helpful staff plus good facility

Robert M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Traci J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Norman F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quin B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriela B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betsy C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason D  |  Overall Experience 
Rating:
5.0

Everything from renting the Uhaul, to renting the storage, to exiting the storage was Excellent. All the Employees were always very helpful. Definitely will be going back to this location and recommending this location in the future.

Breezie L  |  Overall Experience 
Rating:
5.0

When I arrived at the U-Haul place, I wasn't sure where my unit was and apparently I drive up to the wrong building, also I was confused about the check-in process. But I believe that was mostly my fault since I didn't look at the building map beforehand and I didn't watch the check-in guide video. If I had I may not have been confused. HOWEVER, I went to the office and the gentleman that I spoke with was very helpful and knowledgeable and I was able to find the correct building and my unit easily after following their instructions! After hours check-in was also very easy and it was a great experience overall!

Graylin B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Todd M  |  Overall Experience 
Rating: