Customer Reviews for U-Haul Moving & Storage at Gilbert Heritage District

8,199 comentarios

1230 N Gilbert Rd   Gilbert, AZ 85234
(S Of Baseline)

(480) 635-9103

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(480) 635-9103

1230 N Gilbert Rd
Gilbert, AZ 85234
(S Of Baseline)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVIE D. 
Clasificación:
3.0

i had to go to three different locations to get my uhaul bc of an error on your end.

KAYLEE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

URSULA N. 
Clasificación:
5.0

Staff was extremely helpful

LOGAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew W. 
Clasificación:
5.0

My online experience was the worst I have ever experienced. I ordered a truck for 6am on the site and it allowed me to book it even though the truck was not available for 24/7 pickup. I had to wait outside the u haul for 1 hour at 6 am waiting for them to open at 7 due to the website being so broken. The app is also terrible and doesn't even display my order and I have to use my web browser to view my reservation. I have nothing but nice things about the employees I dealt with, but I am completely put off with how poorly. Your companies broken ordering system put me behind by an hour and had people waiting over an hour for us to begin moving. I don't know if I will ever use your services again due to this poor experience. You need to fix your website to keep this from being an issue.

NOAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lenard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL R. 
Clasificación:
5.0

Very quick service, in and or in 5-10 minutes.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEC S. 
Clasificación:
4.0

When picking up the uhaul truck it would be nice to have an employee bring it up to the front. Also, try not parking the trucks so close together. Makes it really difficult to get it out of the parking space/lot.

CHRISTOPHER M. 
Clasificación:
5.0

Kudos and a shout out to Chelsea for the professional greeting and help with my needs.

ROY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR R. 
Clasificación:
5.0

I will recommend to my friend next time

JEAN CLAUDE I. 
Clasificación:
5.0

It was a great experience the service people were friendly and knowledgeable and took care of everything I needed

ARTHUR K. 
Clasificación:
3.0

Was never told how much my total bill was

PATRICIA L. 
Clasificación:
3.0

I originally reserved a 9ft van at your location and was called during the week to inform me that my van wasn't available. They transferred my reservation to the main st and gilbert location which I was ok with but when I went to pick up my van on Saturday morning at the main and gilbert location, the place was closed all weekend. Very frustrating had to call and cancel that reservation and make a new one for a 10ft truck because 9ft van was not available. I was never given or offered my $50 credit for not having my equipment ready even when it was guaranteed on the reservations. I use your location and services before and never had an issue before. Disappointing experience this time around.

ROGELIO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RETTA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANETH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLINTON R. 
Clasificación:
5.0

The employees were not friendly at first. I asked for help with the app and they acted like it was an inconvenience to help me. After we resolved the issue they were more pleasant. The van was not clean to U-Haul standards. It was dirty inside and out. I will not return to this location.

Suesann A. 
Clasificación:
5.0

No receipt. Still haven't seen final charges on the unit i rented.

FERRAL W. 
Clasificación:
5.0

Everything went so smoothly. No issues at all. Thank you

Rhonda G. 
Clasificación:
1.0

We try to use the scan an go app, but we always have to go to the desk!!

Victoria R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MENARIS W. 
Clasificación:
1.0

On The Go Casino is a corporate acct. We rent once or twice each week. We attempt to utilize the "Scan and Go" feature, which is ideal for our company, as we are on a tight schedule. More times than note there is a problem with the process, and our manager has to spend time at the desk, which kills our business. If there is any way we can help to eliminate the desk visits, please let us know how. Thank you Louis Ramirez Vice-President On The Go Casino Inc. 602-617-3267

VICTORIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUANE H. 
Clasificación:
3.0

Usually everyone here is quite friendly and helpful. But the girl who hooked up my trailer for me this time was very curt, with no refresher explanation of how to hook up or unhook the trailer, and seemed put out when I asked for her help on adding the clip to my hitch. The girl that received my trailer after my week-long rental was the same. No receipt provided, no pleasantries, said she would email the receipt and never did. I had to call and ask for it a day later. I'm just usually so pleasantly surprised by the customer service at this location, but not this time.

WENDY Z. 
Clasificación:
3.0

We were given the run around for 2 days on getting our truck. We had cash so we paid a deposit and never received the deposit back from the drop off location in Elkhart Indiana

JENE F. 
Clasificación:
5.0

The process of picking the truck up online was Awesome!! It was so easy!!

Anna H. 
Clasificación:
5.0

Great staff very helpful

RODNEY S. 
Clasificación:
3.0

The pick-up went poorly. Truck was in the wrong location. Front desk employee was only moderately helpful. Other than that it was a good experience.

Seth T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica Lynn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS K. 
Clasificación:
3.0

Terrible communication. I reserved a truck at the Elliot location and the truck wasn't there at my scheduled pickup time. They sent me to this location to pick up the truck and told me I would get $50 off my order for the inconvenience. When I picked up the truck they were unable to apply the $50 credit to the hold charge on my card, and they said they would apply the credit when I returned the truck. When I returned the truck, there was no manager to talk to about the $50 credit. An employee told me a manager would call to discuss the final price. Nobody called. I called Monday, no manager available, person on the phone said the manager would call me the next day. No call, and I just got charged without any $50 credit. Called again today Thursday and surprise there is still no manager available. Elliot location did not call the day of to tell me the truck was not available. This gilbert location did not honor the $50 credit I was promised. Overall U-haul has poor communication skills between each other and with customers.

JOSEPH K. 
Clasificación:
5.0

I've filled this out numerous times, with this same verbiage: I rent a Uhaul truck, for my business, about once a week, and have been for the past couple years. I think it's crazy there's not a business discount program, or, at least, a fast track checkout process. Before the pandemic, I had a great relationship with Penske, and had for years. Since the pandemic, I had to move to Uhaul, because of location of our new site and the nearest location of Penske. But, man you guys are WAY more expensive for me!!

CHAD B. 
Clasificación:
4.0

More people at the counter to speed initial check-in.

JUDITH W. 
Clasificación:
1.0

They would not let me pick up the trailer that I rented because it wasnt the truck that was on the agreement, but that was the only truck I had available at the time. The other truck was stuck in traffic. They put me behind hours because of thst B/S!

BRYAN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brooke F. 
Clasificación:
5.0

Awesome location. Will recommend to anyone needing these services

GILBERT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
3.0

Let the customer know a lock does NOT come with the rental. Let the customer know they need to do the walk around when they get the keys AND it expires within a certain time frame. Provide a number where it takes you to an actual representative to assist you. Poor customer service. Happy with rental truck and dolleys.

DONNA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HURLEY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET H. 
Clasificación:
5.0

Great experience

WILTON G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kaylynn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HURLEY J. 
Clasificación:
5.0

Friendly staff. Rapid staff. A dude got a job in like two minutes.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILTON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ren B. 
Clasificación:
5.0

I don't know the guys name who helped us but he was super nice and helpful. He seemed so genuine and kind!

ASHLEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

friendly staff

Ted S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY S. 
Clasificación:
2.0

I should have received a refund since the initial hold charge was more than we used. I was charged a additional amount instead of a refund. I called the location and sat on hold. No one ever picked up I hung up after 20 minutes. I'll try again tomorrow.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM T. 
Clasificación:
5.0

There was an employee who was taking a verbal abuse from a customer. I didn't catch his name. He was absolutely professional on every level, patience shown, and he never raised his voice or was belligerent like the customer. He was a great example of customer service with a challenging customer.

ERIC S. 
Clasificación:
5.0

I'm not sure I'd change anything, it was all good.

THEODORE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICK S. 
Clasificación:
3.0

The truck was fine, employees are great if you don't mind waiting for them to finish playing on there phones… link for MOVING HELP!!! Horrible…

Michele F. 
Clasificación:
3.0

Too many trailer wiring issues. A problem almost every time. I rent 2 time per week. Reaching my limit.

Allison R. 
Clasificación:
5.0

The staff was AMAZING! Thank you!

MELLONIE B. 
Clasificación:
5.0

Everything went smoothly! Thank you!

LORI M. 
Clasificación:
5.0

Very quick drop off!

Ian M. 
Clasificación:
1.0

We are On The Go Casino Corporate acct. We are attempting to utilize the phone pickup app. The keys were not in the box when we arrived. Also, we requested a 2" ball on the hitch, and a 1 7/8" was on it. We are on a very strict time line, and would appreciate being able to pickup and Go.

Victoria R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank A. 
Clasificación:
5.0

Nice trailer and great service from Chelsea. Gracias

tom S. 
Clasificación:
3.0

Have the equipment available at the location it was reserved at, instead of calling us 15 minutes before our reservation time to send us somewhere else. The website said the trailer was available at the original location, which is why I reserved it AT THAT LOCATION.

jacob R. 
Clasificación:
4.0

Online booking did not allow for 24/7 rideshare contactless pickup. Waited outside for 1 hr to be helped with manager on-site and didn't ask if I needed help. All others were attentive and kind

april N. 
Clasificación:
5.0

Keep up the great work providing vehicles and equipment needed for moving families in our communities. Thank you for great customer service as well.

CHRISTINE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN A. 
Clasificación:
5.0

Excellent service. All employees were very polite and extremely helpful.

Larry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC T. 
Clasificación:
5.0

The associates did a great job of getting us hooked up and ready to travel.

WILLIAM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY R. 
Clasificación:
5.0

The location was great. The staff helped me get in and out quickly. The only comment is once again Uhaul changed my reserved drop-off location to one much further from my house. It would be nice if Uhaul could find a way to honor their online reservations.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey N. 
Clasificación:
5.0

The customer service at this location has been first rate during all of the times I've used them, While the equipment has for the most part been serviceable it's been reasonable common to find small issues with the equipment, for example on the last rental of a 5X8 open trailer one of the gate retention chains was nonservice-able. Not a major issue but an easy one to fix and yet it hadn't been.

DANIEL S. 
Clasificación:
2.0

I pain for a dolley and it was not in the truck as they assured me it was. The employee with the red hair was very unprofessional and were rushing us out because she was “hot”.

KARLY G. 
Clasificación:
5.0

Wish I could have used it longer. So hot that we were not able to get everything completed. But that was the weather! Truck did great!

MICHAEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER R. 
Clasificación:
5.0

They took back the truck very quickly and very courteously

MICHELLE V. 
Clasificación:
5.0

N/C

Bryon P. 
No se han enviado comentarios para esta ubicación.

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