Customer Reviews for U-Haul Moving & Storage at Georgesville Road

4,805 comentarios

775 Georgesville Rd   Columbus, OH 43228
(corner of Georgesville Rd and Old Sullivant)

(614) 678-7713

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(614) 678-7713

775 Georgesville Rd
Columbus, OH 43228
(corner of Georgesville Rd and Old Sullivant)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Randi L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Petr R. 
Clasificación:
5.0

Wonderful except they were slammed both days. My call went to hq I got hung up on.i love uhaul used them least 20 years.

PATRICIA H. 
Clasificación:
4.0

Knowledgeable/experienced staff, willing to help, and professional. This particular location is the best I've ever been to. The only bit of critique is when a customer is given a truck/trailer number and then told to come back to have it looked over, tell them exactly where they need to go. When I came back inside I stood again in line because I wasn't told I could just ask the guy in the garage for help.

JOHN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN T. 
Clasificación:
5.0

GREAT SERVICE

REX M. 
Clasificación:
4.0

We were told we have an 10 x 15 x 10 storage unit. We were happy with this. However, when we came to get the unit we were told we could not have this unit. There was an over reserved for our unit. There two other people reserved for the unit we told we would have. We were given a smaller unit. Everything did not fit. We had to take things home in our car. It took two trips. It was disappointing.

Angela F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela F. 
Clasificación:
5.0

We are so pleased with the service we received fast in out . We had to use the van we rented 1 hr more and my husband call and it was no problem! Thanks you uhaul for the excellent service!

JAMES H. 
Clasificación:
5.0

No masks were being worn. Given the location is in the city of Columbus and there is a mask mandate, I expected they would have been worn. Staff was friendly and helpful

Lyle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond M. 
Clasificación:
4.0

El cliente no dejó un comentario.

BETH W. 
Clasificación:
5.0

Nice and clearing

AHMED A. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLESYA B. 
Clasificación:
2.0

Upon move out my belongings were full of Mouse Feces!!! Couch, recliner, boxes pretty much everything!!

Grant C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALIJANDRA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANA M. 
Clasificación:
5.0

Excelente service. Very excellent staff, he helped me with everything I needed gave me options. Took his time with me and showed me my storage and how to access it. Extraordinario servicio al cliente

Arleny B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ROGER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacquelyn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth L.  |  Online Move In 
Clasificación:
5.0

David the manager was unbelievable in this day and age - world class customer service. All th emanagers in America shpuld learn from this guy !!!!!

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Imani B.  |  Overall Experience 
Clasificación:
3.0

I had to hook up the rented equipment.

THOMAS S. 
Clasificación:
1.0

Managers their needs and learn how to treat customers. Instead of telling them that they wasted enough time on them when you was only in there for maybe less than 10 minutes. And U-Haul likes to charge an overcharge people way too much. A manager told me he was going to let the $11 go that I supposedly owed after paying $556 and as I'm walking out the door he's trying to charge my card. I found that out the next day when I looked on my card and it said that a couple of charges was declined because of no funds but that's only because you haul put me in the negative and they had no right to take more out then what they did and then I get told by a manager that he's not responsible for my financial problems and that he's wasted enough time on me I will never come here again I would rather put myself in the car and make thousands of trips to my new place then to deal with that and the stress I walked out of U-Haul bawling my eyes out and he's trying to charge my card twice as I'm walking out the door very unprofessional

MARIE C. 
Clasificación:
5.0

Very pleased with overall experience

Carla G.  |  First Impressions 
Clasificación:
5.0

Great customer service.

Richard F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH D. 
Clasificación:
3.0

El cliente no dejó un comentario.

STUART Y. 
Clasificación:
5.0

The gentleman who assisted me was named Corey. He was not only kind and helpful he went above his job to make sure I had what I needed and to help carry out to the car the items. He is an asset to your company. Gracias.

DEBORAH L. 
Clasificación:
5.0

The staff at this location were very nice and helpful in both the trailer pickup and drop off process. It was a great experience that was much easier than anticipated. I will definitely be using this location again in the future!! Thank you!!

MICHAEL M. 
Clasificación:
3.0

All customer service was great until I received a phone call as soon as I got into my car. The woman who called was unbelievably rude claiming I still had their truck and was supposed to be there two hours prior to when I dropped off. I explained to her I was waiting in the long line FOREVER because it was busy and maybe that's why it was showing me being late. Whoever makes the phone calls in the Georgesville location needs to be removed. Everyone else, the young lady that worked the check out and the man I dealt with the day before were all very very polite and kind. The man who checked my uhaul in was very very kind. The other woman, had she actually come outside, and when she asked me to walk all the way back up to the uhaul to meet her would have been told about her rude ass self but of course, she didn't even come outside. That one needs removed she obviously is one of those people who's just beyond rude to customers cause she hates her life.

TUESDAY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debra W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES C. 
Clasificación:
5.0

The process was very easy. Corey my representative was excellent explained everything very thoroughly couldn't ask for a better experience.

SHERRY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd S.  |  Overall Experience 
Clasificación:
5.0

i have used this location more than a couple times. always my go-to place.. easy to get trailer... i can check online.. fast and easy... how can it get any better?? A+++

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron L. 
Clasificación:
1.0

The man in there stated he assumed I was with the lady at the counter because I was black!

LAKEISHA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon M. 
Clasificación:
2.0

Staff was rude and skipped me after waiting in line for 15 mins for reservations and truck had poor steering and brakes

CASSIE B. 
Clasificación:
1.0

Overcharged for miles we didn't take and gas we didn't use check in was terrible phone check in didn't work very unsatisfied and will likely have to dispute charges with my credit card company as I haven't heard back about my complaints.

LAWRENCE E. 
Clasificación:
5.0

Fast, accurate and friendly service

Maesha H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe B. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRITTANY K. 
Clasificación:
3.0

I have had issues twice now, with the attitude of staff and I was overcharged in one case. This time I went to this location strictly due to location. The person who handled my rental today was not friendly, preoccupied, and handed me the key and told me what general area to find the truck!

Lee R. 
Clasificación:
3.0

El cliente no dejó un comentario.

TODD B. 
Clasificación:
3.0

Staff shortage vague personalities no customer service experience no customer service friendliness 45 minutes to take my order

Beverlyn S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah L.  |  First Impressions 
Clasificación:
2.0

Provide better customer service.

ABDIKADIR N. 
Clasificación:
2.0

We were suppose to be credited on our account bc we returned the uhaul early, instead our bill was more.

AARON F. 
Clasificación:
5.0

They need help waiting on customers waiting 45 minutes to get a truck for my reservation

Beverlyn S. 
Clasificación:
4.0

Overall, everything went well with helpful staff, and the facility is very clean, well lit, and secure. My only issue was that when making the reservation over the phone I specifically asked if this location was accessible 24-hours and was told yes. The fact that it is not unless you pay extra is extremely misleading. We will try to work with the scheduled hours and evaluate how it works for us.

Justin D.  |  First Impressions 
Clasificación:
2.0

The problem is your app when you check in to pick up the truck, they had rented it to someone else and we tried with several and the trucks were not there, we had to wait for it to be there for them to help us, at the time of delivery it could not be completed because the app is asking for the photo of the millage we had to call customer service to put a note.

Shirley M. 
Clasificación:
5.0

It was fast easy and very friendly service.

MICHAEL CHARLES B. 
Clasificación:
5.0

Remember the moving blankets:)

KASEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

VADIM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Prakash K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick L. 
Clasificación:
5.0

I mean, I have rented from this location every time I move (twice this year,smh) and every single time the staff is helpful, courteous, accommodating, and easy to talk to. I really think I'll always consider this my go to location even if I'm a little farther away now.

KARA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY G.  |  Overall Experience 
Clasificación:
2.0

There was mouse poop/pee all over my storage unit and belongings. Also water damage to my photos (even though I had no liquid in any one my boxes)

Cierra C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea M.  |  First Impressions 
Clasificación:
1.0

We rent trailers to Hard Top Wrangler Jeeps, but if you have your Soft Top on…NO WAY!! How IGNORANT!! Explain how my plastic “Hard Top” vs my vinyl Soft Top changes the safety of pulling your trailer?? Again. How IGNORANT!!

JAMES S. 
Clasificación:
1.0

Had paid for it for 3 1 week rates, needed 2 extra days and was way over charged, when only used 1500 of the 2450 allowed, how does 2 days at 19.99 the 10.00 a day for insurance equal 253.00…damn should have kept for another week…very unhappy with service at your Georgesville Rd location

DENNIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

Fix the damn check in app Staff were wonderful in assisting check in and vehicle retrieval when the app failed

Kristine I. 
Clasificación:
5.0

You guys are great.

Joni B. 
Clasificación:
5.0

Everyone was professional and efficient. Would not change a thing.

RICHARD A. 
Clasificación:
5.0

Nicest U-haul facility I have ever been to-and I have been to over 50 locations in the last 10 years

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

XUE W. 
Clasificación:
3.0

My U-Box experience has been nothing but frustration from the first point of contact at the Dublin location clear up to when you drafted an extra month of rent from my checking account after I already returned the box over a month ago. Dublin has no business setting up a U-Box reservation. They should have referred me to the Georgesville location rather than stumble through the set up which Georgesville ended up saying was done incorrectly. I would have gladly gone to the correct location to reserve what I needed- I even told Dublin I would head over to Georgesville but they insisted it was not an issue and would be able to get it set up for me. I don't recall the man's name but he was the owner/manager of the Dublin location- large gauged ears, lots of tattoos, very friendly, very professional and instilled confidence so I stuck with him at Dublin. Once at Georgesville - not one person accepted responsibility for U-Box. Everyone was sure to let me know they didn't know anything about how U-Box worked and that it wasn't part of the company as a whole. I don't care. I'm there to pick up something that U-Haul adversities they offer and something that I booked through a U-Haul location - to me it it's all U-Haul. After 45 minutes and 3 associates, a manager, who just happened to be there for a few minutes, was able to get a box arranged for us. Dropping off the box for storage went smoothly however the disorganization experienced up to this point left me feeling nervous about whether or not U-Haul would be able to keep track of and locate our box when it came time to pick it up again. Fortunately, our box was stored safely and was located without issue and was ready for us on the scheduled pick up day. Returning the box went fine again and Walter assured us the box would be checked in and no further charges would occur so you can imagine the surprise when another $70 was withdrawn from our account over a month after we had returned the box. I stopped in to Georgesville on a Sunday where again I was informed they don't have anything to do with U-Box and the U-Box office is closed on Sundays. I asked if they could at the very least remove my credit card information from auto-pay. The manager, Kendra I believe is her name, was able to process the refund and remove my card information. She said she would work with Walter on Monday to ensure the box was checked in again. Hopefully this is all true and I don't end up in collections for a box I no longer occupy. I'm telling you- it's a cluster-calamity and should not be something a customer has to deal with. The Georgesville U-Haul location either needs to integrate U-Box under their umbrella of services offered or get rid of it completely. It makes the Georgesville U-Haul location look bad as a whole because as a customer, I don't care if U-Box is not part of the U-Haul location. I just know U-Haul was a pain to deal with and wasted a lot of my time. So it doesn't matter to me if it's U-Box or U-Haul or Walter or Kendra, or Dublin's fault. In the end it comes across as U-Haul the company's fault. And I can tell you the lack of organization and the refusal of store associates to own the issue and make it right for the customer has me thinking twice about ever returning to U-Haul again. As for U-Box itself, it's a good idea and it was a perfect solution for our situation. I don't know if the model is just new or what but there's definitely room for improvement to make this part of the business. Left as it currently is, it's just an afterthought that one guy on the side of the building (Walter) handles on his own and if he's not there the customer is screwed.

JOAN N. 
Clasificación:
1.0

The people returning the vehicle were speeding off driving like maniacs, cussing, murmuring under their breath. Not welcoming at all, very rude. The truck was absolutely terrible. Check engine light was on, exhaust leak, the transmission was slipping and couldn't accelerate over 35 MPH without hitting 8000 RPM. It was overall a terrible experience. They want to charge me $20 for a 1/4 tank of gas. I couldn't fill it up because I ran out of time, but even in today's prices it should've only taken $5-10 to get it there. Ridiculous, will never be a customer at this location again.

Shawn B. 
Clasificación:
1.0

I rented a van for 5 days the van sat for 4 of those days and the only day it was used is as for local deliveries. I have rented 2 vans every week for the last 4 weeks and together on both vans I have never went over 700 miles total, now they are telling me that I went 1100 miles in 1 van and it wasn't even utilized for 4 of the 5 days. I feel like there is something dirty going on because the employee can't prove the miles to me. And why do you let the shop that is question do the investigation?

TIMOTHY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARC E. 
Clasificación:
4.0

The online check in was great however, I requested and paid for a dolly and there was no dolly in the truck.

Dillon L. 
Clasificación:
3.0

The van had something super sticky in the back like a spilt soda or something and it got all over our items.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDSEY D. 
Clasificación:
3.0

I requested a location close to me which was originally approved but then it redirected me to a new place 20 minutes further away. There were lots of pine leaves in my trailer.

Tyler R. 
Clasificación:
1.0

Roaches in the truck. Apathetic employees. Impossible to get help on the phone calling them directly. Got billed wrong, as we took the truck back as soon as we got home and saw the roaches, charged for a second day of said truck and trailer when we returned the truck right away and the trailer the first night. Never again!

Danielle G. 
Clasificación:
5.0

Everytime I order a truck,Everything goes great.

CARL P. 
Clasificación:
1.0

Upon rental, customer service was decent. Upon returning, personnel inside were rude and completely unprofessional. The truck rented to me did not run well. The fee per mile was excessive.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE D. 
Clasificación:
4.0

Had to lift trailer on to the hitch myself. That's probably not something you would want most people doing. It would also help if you could say where the equipment was parked.

JEFFREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALONZIA W. 
Clasificación:
5.0

A A A x

James E.  |  Overall Experience 
Clasificación:
5.0

Great help getting the trailer off the car. The young man that helped me was fantastic. I would use this dealership again.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHEYANNE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLORIA P. 
Clasificación:
5.0

Nothing the people here are very helpful and make everything easy and fast.

jose D. 
Clasificación:
5.0

Always good customer service.

Leon L. 
Clasificación:
5.0

Kendra was excellent and we sincerely appreciate all of her help!

Robert R.  |  Overall Experience 
Clasificación:
5.0

Professional and helpful representative. Very efficient, I was in and on my way within a few minutes.

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R.  |  First Impressions 
Clasificación:
5.0

Promptly greeted by staff when we arrived to return truck. The process was quick and the staff were professional.

CRYSTAL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

John J. 
Clasificación:
4.0

El cliente no dejó un comentario.

RYAN M. 
Clasificación:
4.0

The installation staff was knowledgeable and friendly. The morning counter/sales associates were very helpful and responsive. The mid-day counter/sales associates were average, seemed to be just punching the clock. One of the associates took a personal phone call while serving a customer.

Raymond C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel F. 
Clasificación:
5.0

they said Id get a text for confirmation but I never did

james M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

BERNADETTE Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDAN W. 
Clasificación:
1.0

The workers were rude and didn't know what they were doing.

Chapri Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIE H. 
Clasificación:
5.0

I was happy with my uhaul rental. Pickup and dropoff were very easy. I liked being able to rent/purchase all the extra equipment I needed (dolly, boxes,etc). Couldn't have been easier really.

STEPHEN K. 
Clasificación:
5.0

Really love this location has lots of options and space

DESHAUN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDUL-AZIZ F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua P.  |  Online Move In 
Clasificación:
5.0

Communication is poor - very poor throughout the process (except for the drop off). Better tracking and delivery options need to be available.

Peter H. 
Clasificación:
5.0

Everything went smooth from check in to check out. Very satisfied.

DAVID B. 
Clasificación:
5.0

Owner very professional and helpful. We have rented trucks several times. Wouldn't go anywhere else.

VICKIE P. 
Clasificación:
1.0

I do not recommend it because the dolly did not use it and I did not have a tie rap either and they charged me as if I had used it and although I showed him a picture that I took before using the truck they told me that I could see them take them later I do not recommend it

WENDELL D. 
Clasificación:
3.0

El cliente no dejó un comentario.

kimara l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeanette N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline H.  |  Overall Experience 
Clasificación:
1.0

I scheduled to pick up from a location close to me and was sent farther out of my way to an unsavory part of town. Leaving my car packed with belongings there and paying $14 more in gas is unacceptable without asking me first.

Natalie paige B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUSTIN D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hephzi ( Traci) B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

OLIVERA Z.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DONALD W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol T.  |  Overall Experience 
Clasificación:
1.0

One of the two storage units we put our furniture in somehow contracted bedbugs, we unpacked the storage unit that did not contain the bedbugs and brought that back to our home, but we left the storage unit that was full of bedbugs full and tried to talk to the U-Haul employee at this facility and she was so rude to my husband, my friend and I. She lied and said that there is no way a bedbug could move from someone else's storage unit to us but I know that is false because there are wide spots in the back of every storage unit where you can clearly see someone else's things. Bedbugs can crawl through anything. It's absolutely disgusting that we got bedbugs from this facility, and their behavior was even more disgusting. They told us we had until the end of the day to get our things out and they were not going to treat any of the units for the bedbugs. We were yelled at by the uhaul employee that works at the Georgesville uhaul facility by the name of Kendra. Rude but is really an understatement as to how Kendra's attitude was. She walked away from my husband and my friend while they were speaking to her. We were also promised free storage for the first month because we also booked one of the 26 foot long U-Haul trucks and it came with it, the Georgesville uhaul facility tried to charge us for that first month after I had visible proof of the free month via the uhaul application. I have spent thousands of dollars in past moves and storage units but we will never ever use uhaul again for any of my moving or storage needs after this experience and neither will our friends and family. TERRIBLE!

Tyler G.  |  Overall Experience 
Clasificación:
5.0

Ninguno

romona H.  |  Overall Experience 
Clasificación:
3.0

I did see a cockroach crawl from under the storage unit next to me. I hope that's just an issue with the persons stuff and not the whole building.

Megan N.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

romona H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LAKEISHA C.  |  First Impressions 
Clasificación:
1.0

Kendra has a bad attitude uses her emotions when she's making decisions and was very quickly caught and lies between her and the GM and customer service overall and absolutely awful experience I will never be back

austin d.  |  Overall Experience 
Clasificación:
5.0

Corie the manager was great men Thank u

AHMED H.  |  Overall Experience 
Clasificación:
5.0

Everything has been excellent! !

NORMAN R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

christopher b.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

BRANDYN M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Akcire' J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan B.  |  Overall Experience 
Clasificación:
5.0

Fast friendly service

Natalie C.  |  First Impressions 
Clasificación:
3.0

To get customer service on phone was too long of a wait..some customer care didn't know how to handle a situation I had with citations..

DARWIN D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN W.  |  First Impressions 
Clasificación:
5.0

Im sorry i suck at remembering names but the older africa american lady was very assistful friendly and comical about every situation. Thanks for everything while we transition from florida to ohio

James W.  |  Overall Experience 
Clasificación:
4.0

We left U-Haul to go to a facility that has is fully enclosed space to store our RV.

Anthony D.  |  Overall Experience 
Clasificación:
1.0

When I arrived to get my unit that was supposed to be available, they claimed they had no unit for me. I have paid and signed a contract online and when I arrived with my car full of my items to put in my unit they said they had no unit for me. Then I just called the office to find out when my unit never showed up and the manager said I'm not sure when the gentlemen said that to you but you're unit is here! TERRIBLE BUSINESS

Kaitlyn J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

chedinia a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAVONNA C.  |  Overall Experience 
Clasificación:
5.0

The facility was clean, dry, and secure. And the manager is a beautiful man with impeccable facial hair.

Joseph I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anna C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B.  |  Overall Experience 
Clasificación:
5.0

Kendra and staff were amazing!!

Ronald W.  |  Overall Experience 
Clasificación:
5.0

Kendra, Tyra, and Lucas were very helpful and professional.

Robert R.  |  First Impressions 
Clasificación:
4.0

The only thing that ever had me concerned was right before I moved out other than that I had no complaints great storage place all my stuff was secure.

Nathan H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Vivian W.  |  Online Move In 
Clasificación:
2.0

The doors that were next to my unit were broken but didn't tell me or have signs by it. Waiting in line for to long for them to tell me they were not working and I'd have to walk all the way to the back. I then had to park on the other side and walk all the way to the back on the building to find the unit I had was already taken so I had to wait in line a second time. The line took 30 min again. I did get moved but after 2 hours of being there with no direction. Wouldn't recommend this place to anyone

CHARLES M.  |  Online Move In 
Clasificación:
5.0

Storage was a good experience however I do not recommend renting trucks from uhaul. I know I won't make the mistake again. Customer service is awful. They changed my drop off location which was not convenient and trying to talk to a live representative took well over an hour.

LISA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethany M.  |  Overall Experience 
Clasificación:
5.0

Friendly staff. Very reasonable price for my rv storage area

william s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDRIONA J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON B.  |  Overall Experience 
Clasificación:
4.0

There were mice hanging out in my storage unit. They were taking up space in my couches. Besides that everything was good

Joppa P.  |  Overall Experience 
Clasificación:
5.0

Great place to store stuff until needed.

joyce l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE W.  |  First Impressions 
Clasificación:
2.0

Storage facility full of mice ate through rugs and has feces everywhere

James H.  |  Overall Experience 
Clasificación:
5.0

Kendra was amazing!!!! We had a horrible experience in Tennessee picking up our truck. Three locations and 5 and 1/2 hours later in a different state is where we finally got a truck. We had the truck reserved months ago! We were done with U-Haul until we met Kendra and she took care of all of our storage needs even though that had been messed up as well. Like any great leader she gave her staff the credit. I can't say enough good things about Kendra! Thank you, Ron Weaver

Ronald W.  |  First Impressions 
Clasificación:
5.0

Kendra was awesome

Zachary M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DEREK G.  |  First Impressions 
Clasificación:
3.0

I had rodent feces throughout my storage unit at the time of moving out

Tneshela J.  |  Overall Experience 
Clasificación:
5.0

Kendra is sick a great addition to this facility. She was helpful and understanding.

Linda A R.  |  Overall Experience 
Clasificación:
5.0

Everyone here is great and work hard to make sure everything goes smoothly. The staff at Georgesville Road U-haul is the best!

SUSANCHRISTINE M.  |  Online Move In 
Clasificación:
5.0

My boyfriend and I previously rented a unit and a truck back in September and had an amazing experience and so much help and answers to all of our questions and concerns. We downsized homes and needed to rent another unit. Once again above and beyond amazing experience.

Alexi M.  |  Online Move In 
Clasificación:
4.0

Dave, Kendra and Cathy went more than out of their way to help my wife and myself. Excellent customer service!!!

MARK W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

antonio p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PRISCILA J.  |  First Impressions 
Clasificación:
2.0

Bad customer service

chiron w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

lori r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethany M.  |  Online Move In 
Clasificación:
3.0

Had indoor storage for a vehicle, paid more for a larger area but when I got inside the parking location assigned to me was a typical parking spot for a car which isn't what I paid for. Not only that there was a car already parked in that location. Will try to contact uhaul whenever I'm free to discuss the situation.

Jim S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

duane m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON B.  |  First Impressions 
Clasificación:
5.0

The manager, Kendra went above and beyond to help us secure our storage units. The sizes we needed were not available at first but she helped us reserve several smaller units. She said she would call us if the larger sizes became available and she did. We were very stressed about finding storage and Kendra did everything she could to relieve that stress. She was kind, thoughtful, and incredibly helpful! We will definitely recommend this storage facility to everyone. Thanks a million Kendra!!

Amie N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNE J.  |  Overall Experience 
Clasificación:
5.0

I have used U Haul for the last 4 years to store my camper for the winter months. I like the location because I am nearby and it is convenient for me Easy access coming and going also. Will return. Thanks Jay.

Jay T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LOTHROP W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas H.  |  First Impressions 
Clasificación:
3.0

Need to get rid of mice.

charles m.  |  Overall Experience 
Clasificación:
5.0

It started bad due to all of uhaul computers being down .. Bit the staff was very helpful once we got the ball rolling. The staff here at georgesville rd. Is EXCELLENT !!!

Denise P.  |  First Impressions 
Clasificación:
5.0

Very nice and clean love my storage upgrade just the right amount of space.

Sharon H.  |  First Impressions 
Clasificación:
4.0

My only problem was a few months ago. I walked in to the building of my unit and the smell of mice was overwhelming. I don't know if somone was storing food or what but then when i opened my unit there were mouse feces all over the floor.For a short time it was truly disgusting but then it was resolved pretty quickly. I like how helpful and knowledgeable the employees are. I loved the accessibility. Very impressive that I could back the van into the building so if it's raining nothing gets wet. Thanks Uhaul.

Karen M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Karina C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina K.  |  First Impressions 
Clasificación:
4.0

I've been a uhaul truck rental customer for years. Never had a bad experience at this facility

LARRY M.  |  First Impressions 
Clasificación:
5.0

Thank you for the help...

John D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jermaine B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S.  |  First Impressions 
Clasificación:
5.0

I appreciate all the help!

John H.  |  First Impressions 
Clasificación:
5.0

Exelente servicio. Lo mejor que he visto en el area de Columbus

Joaquin H.  |  First Impressions 
Clasificación:
5.0

Lady was professional, prompt, and friendly. Both ladies there were very friendly.

william s.  |  First Impressions 
Clasificación:
5.0

Very helpful staff. We had 2 units rented in different parts of the building. They put us in one location instead and reminded us of the free month rent for the truck that we had rented.

Craig M.  |  First Impressions 
Clasificación:
5.0

Other than this location being further from my home in Dublin, I am so far super glad I ended up selecting a storage unit at Georgesville. The staff was super friendly, the office and grounds are huge, but look well cleaned and maintained.

Carly G.  |  First Impressions 
Clasificación:
5.0

David made easy for us to get sep up in the storage facility.

Marlen G.  |  First Impressions 
Clasificación:
5.0

All the staff members at this location were extremely polite and knowledgeable to me and I only want to go to this location for my storage and rental unit needs.

Tyrone J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mark b.  |  First Impressions 
Clasificación:
4.0

My only problem was when we opened the storage unit (and mind you this is the FIRST TIME EVER I have rented from anyone) there was a DEAD MOUSE laying on the ground! I had to go get someone to clean it up however now I am a little leery about leaving my stuff afraid mice are going to end up in the boxes. I was told they "just started" having problems that's why there were traps. I think they need to be VIGILANT on keeping them out.

MICHAEL L.  |  First Impressions 
Clasificación:
5.0

I love my storage unit...just the right size!

Crystal B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHY D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronneldric W.  |  First Impressions 
Clasificación:
5.0

Tia was very helpful throughout the process.

Tim S.  |  First Impressions 
Clasificación:
5.0

I was driven around and showed my space. The rates are great. Love the remote gates not having to remember a code to get in.

Jason A.  |  First Impressions 
Clasificación:
5.0

Corie, provided excellent service getting our our reservation for a storage unit completed quick and easy so we could get our items moved in quickly. Second time we have used this location.

Javlin F.  |  First Impressions 
Clasificación:
5.0

The associate that assisted me was courteous, friendly, and knowledgeable. She made the process fast and easy.

Maggy C.  |  First Impressions 
Clasificación:
5.0

Very Very nice and happy and friendly

Scott L.  |  First Impressions 
Clasificación:
5.0

Quick and easy check-in. Very nice and helpful staff.

LeTisha W.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful would highly recommend

Christopher D.  |  First Impressions 
Clasificación:
4.0

above average rating.

John K.  |  First Impressions 
Clasificación:
5.0

Fast and accurate

Gary H.  |  First Impressions 
Clasificación:
5.0

Tia done a outstanding job. Showing me all the variables sites that were available. Thank you young lady!

Jim J.  |  First Impressions 
Clasificación:
5.0

Personnel was very helpful

Don G.  |  First Impressions 
Clasificación:
5.0

David, the general manager was very accommodating and friendly. Thank you for allowing us to use your dock for our incoming container!

ROLAND B.  |  First Impressions 
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