When I walked into the customer service area to retrieve the key after checking in on my phone, I was not greeted by anyone. It's just a little thing, but a simple "Someone will be with you in a minute" goes a long way. I hate not knowing who is available to help and who is busy and I definitely don't want to interrupt someone if they are in the middle of something important so saying that helps me to know that you are busy but you'll help when you are done.
David C.Customer Reviews for U-Haul Moving & Storage at Georgesville Road
Testimonials From Recent Customers
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I reserved a trailer 7 days before we arrived. When we arrived I was told by the guy behind the counter ( who really acted like we were ruining his goofing off time) that they didn't have one. When we just drove past 3 in the parking lot. His lazy ass had to go out and check it in. Another disruption to his lazy morning. Georgesville road in Columbus, Ohio
Janice S.Dave, I believe his name handled the situation well. Gracias
Keith G.Provide better quality dollies. The appliance dolly we had didn't operate correctly.
Richard H.Be faster at the front desk.
Donald M.Very easy drop off. The gentleman who helped me was great. I highly recommend them.
rob C.The representatives were friendly and helpful. I can't think of anything to improve on.
Michael W.Have them work with the people in the office and NOT try it through your screwed up online process. Your in person customer service is SO much better than the online chat support. I would rather BUY a truck before using your online ordering and check in process.
WILLIAM W.This is the worst location I've ever been inaugurated serenity trucks, trailers, and storage on U-Haul. The manager is rude in the staff is lackadaisical. Ignore customers and make them wait in an enormous amount of time to be assisted. However one gentleman that went by the name Beanz. Young man should be running the whole operation customer friendly and attentive to our customers need. The manager and the other staff text Mike time is not of the essence for anyone I've been in there idle chat. I will not visit that location again, furthermore I will not be with us too much more are you from your company due to my experience.
AbiYah Y.drop off person said we got trailer to you EARLY, which meant we would NOT BE CHARGED EXTRA DAY. yet we still have not seen a REFUND OF THAT EXTRA DAY CHARGE from your CORPORATE OFFICE!!! We ARE UPSET WITH UHAUL CORPORATE OVERALL UNTIL THIS IS CORRECTED!!!
Lisa P.Ok
Hawa O.I really can't stand how the charges for rental do not go through at POS and is really messing up my bank records.
patricia F.Quick and easy. Was out in less than 5 minutes.
VADIM B.Location was great. U-Haul screwed our reservation up
Michael P.Feel like the employees there just don't care
Michael S.Great as always
Tonya M.I am still shocked at how easy this experience was! The folks working today were so kind, experienced, and were running a well-oiled machine! KUDOS!!!
Angie R.I have rented from this location, regularly, for over a decade. Always a great experience. Thanks again for everything!
GERALD C.Provide Half the amount of furniture pads. When the Uhauls get full they end up taking more room
Alexandra W.The mobile check in froze on me and wouldn't let me continue from the 2nd screen. I had to call Customer Service to confirm I returned trailer after hours. The rep stated they could see I started a return but it didn't finish.
ROBERT W.Have rented from this facility several times. Always satisfied with their professionalism and service.
LARRY B.I have no problem with folks on the ground. I had the worst experience EVER with this move from your 800 customer service line. They misrepresented your services to get me into a more expensive one-way trip. They changed the pickup location the day before my move AND AGAIN on route to the pickup location. I have used Uhaul several times this year alone, but I WILL THINK TWICE about ever using your service again. Awful misrepresentative and twisting information to make a larger sale. So disappointed.
Beth D.The return option on the website didn't work. Had to go in to return.
Cameron T.Mile rate Monday was $0.69 and today was $0.79. Not sure why price was different?
GABRIEL S.Computers were down, so checking in was a pain. Over all the process was seem less.
Chuck B.The team was handling a large number of customers very well and deserves recognition for that. Savannah was great.
Neil S.The staff was not courteous from the check-in to the person I signed out the equipment with. Also, the equipment was dirty, and I was told to hook up the trailer myself, and when I brought it back I was told to disconnect the trailer? I have a bad back and I had to wait an exceptional long time to get help on hooking each the hooking up, and I had to actually help the young lady when she disconnected trailer. Mainly because she was unable to lift it. I will not be using this location ever again, and I also be reevaluating using U-Haul at all. Please do not send any more of these stupid surveys to me because nothing ever changes when I complete them.
AbiYah Y.I was charged for 13 gallons of fuel even though I put the fuel back to where it was when I picked the truck up which was a half of tank.
Andrea C.The lady I dealt with at the desk was extremely rude. And the people that worked made me feel like I was being watched while taking my stuff out of storage..I spend alot of money using you for storage and felt more like a criminal then a customer
Lindsey B.Corey and Joe are awesome people to do business with. Always enjoy my interactions with your team.
robert S.Friendly, professional, efficient staff on pick-up and return. Very painless experience and would definitely recommend.
chris M.They met our needs and was very friendly and helpful.
ANGELA S.Assigning a "typical load" suggestion would be really nice. I woefully overestimated the size of trailer I needed which was of course my fault. Having a rough estimate of what sizes of objects each trailer is designed to accommodate would be wonderful
Brian O.You Rock and Roll, awesome service
BILAL M.I signed up for the 24 seven pick up in the truck was not ready when I got there
Michael A.No problem at all. Equipment was ready when I arrived
Steve T.I have not received my email receipt for returning the vehicle. Tyra - at the location said she would send it. Also when uploading my drivers license prior to rental, the site froze.
Ann M.We did most of the rental process on line , we were in in out in minutes. the employees were so nice and answered all of our questions.
Rabecca P.have a customer service training session with one of the employees that was very combative and defensive. She was excessively hateful and rude when I asked if my tow trailer had been rented to someone else. It had been rented and my order cancelled when the dolly was reserved the day before for pickup on the 15th. One of the other employees cancelled my order without contacting me to find out if I was coming to get the trailer. I pulled onto the lot with my vehicle and the loaded rental truck to see the only tow trailer on the lot being hooked up by someone else. Would not recommend this location unless you deal with Joe at the service counter, he went above and beyond in everything he did. Everyone else was very non-committal and acted as if they didn't care in the least that a paying customer was trying to get something accomplished.
mark F.Ensure that equipment that is reserved and paid for is not rented out to someone else when the arrangement was to pick up an auto transport on Friday April 15. When arriving with my vehicle and the rental truck to pick up the auto transport it had been rented to someone else and was in the process of being hooked up and was the only transport on the lot. My reservation that was paid for had been cancelled when the arrangement was clearly to pick up the transport on the 15th. The individual that I set everything up with when I picked up the truck on the 14th was exceptional. His name was Joe and I did not get his last name. One employee though I feel needs some serious customer service training due to being combative in conversation with customers and myself and seemed to have a complete disregard for any kind of customer service. She was very defensive and argumentative in every aspect of interaction with customers.
mark F.This bitch had the check engine light on and was runnin on 3 cylinders but i guess it got the job done. It seemed like that mafk was gon' break down at any second homie. Would rent again
Jacob S.The best
Carvee O.Nothing great service always 😕
CHRISTINA S.David Schumacher was particularly personable, accommodating and professional. It was overall an enjoyable experience in an otherwise stressful day. A big thank you to the whole team.
Joel M.Totally automated pick up would be awesome. Drop off was very nice with no human interaction.
Tyler M.I would recommend now because of the manager who is employeed there now she take in account of bugs and rodents but 3 yrs ago she was not here so I cleaned my storage after having 3 years it was full of rodent genes and urine all on my belongings I threw away quit a bit of stuff that someone less fortunate could have used and damaged things I had to keep
Latonia G. | Overall ExperienceAt one point I had two spaces rented and there wasn't a discount available. Also prices went up quite a bit. Some of the staff were consistently dismissive carrying on conversations with other employees or completely stop helping me to go help out other customers.
IVOR D. | Overall ExperienceThe staff member at the desk was very helpful i should have asked for his name but did not he was very courteous and helpful throughout the entire process
Thomas S. | First ImpressionsI have used other storage facilities before. The employees and the access to my storage unit was above and beyond any other facility I have used in the past.
Mark C. | Overall ExperienceI’m happy for the reception
ALPHA D. | First ImpressionsManager and staff were always in a good mood and very helpful. I would definitely recommend to whomever needs a truck or a storage unit. Thank you, Santa claus.
SAMUEL T. | Overall ExperienceWant to rent moving truck for Sunday
Bilal M. | Overall ExperienceKendra is awesome.
Brandy F. | Overall ExperienceAll the staff was so helpful!, And polite will recommend.
TONYA M. | First ImpressionsAll of your people were top of the line. Friendly and very very helpful. They went above and beyond all of my expectations. I thank them so much for making my move so so much easier. If I ever move again, I will use your services again. I tell everyone I know how great it was.
SAMUEL M. | First ImpressionsTyra was incredibly helpful. She explained everything clearly. She was also really understanding whom we accidentally knocked a fire extinguisher off the wall and set of the alarm. I would recommend this facility.
ROCHELLE G. | First ImpressionsVery convenient. Too many abandoned vehicles.
GERALD C. | Overall ExperienceNina Craddolph and David Schumacher were extremely helpful and if we need to store any equipment again in the region, will utilize the the Uhaul Storage and Trailer/Truck rental at 775 Georgesville Rd Columbus, OH 43228 (614) 678-7713 over any other storage site within the Columbus, OH region. Service was above and beyond expectations, these are good people.
Brandon I. | Overall ExperienceAwesome
tom r. | Overall ExperienceMake sure main gate stays down for vehicle and other motor vehicles. Other than that well storage facility.
JOSHUA R. | Overall ExperienceGreat service
LENDARIO G. | Overall ExperienceFalse advertisement, seen one price and charged another price higher. Manager avoided contact to resolve issue
April A. | First ImpressionsWell I will be Filing a lawsuit because your Manager for that store on Georgesville Road called and the way she talked to my husband was uncalled for and then they say I’m not allowed on the premises I’ve never been on the premises to get escorted off by the police or anything so she’s made a false police report against me and I will be filing a lawsuit and I’m getting 4 and 6 and 10 involved in it to And I want to know where I done anything to her to be escorted off that promises because nothings ever been done to anybody on there not even been there to do anything And I’m falling I’ll sit on the bed on the behalf of my belongings that you guys sold because I was never fair warning that it was being sold until the day of or two days before and she told me that we could come in the next Thursday and pay it and she wouldn’t had an option or stuff off anyways it’s OK cause I’m fine if I want these lawsuits guarantee that and she only got 10.00 for my thing but I told that I would give her a lot more then 10.00
David S. | Overall ExperienceThe only problem was my spot was given away by corporate but Kendra got me another spot within days. Kendra was very professional and very apologetic my spot got rented out.
Linda D. | First ImpressionsWe were told we have an 10 x 15 x 10 storage unit. We were happy with this. However, when we came to get the unit we were told we could not have this unit. There was an over reserved for our unit. There two other people reserved for the unit we told we would have. We were given a smaller unit. Everything did not fit. We had to take things home in our car. It took two trips. It was disappointing.
Angela F. | First ImpressionsUpon move out my belongings were full of Mouse Feces!!! Couch, recliner, boxes pretty much everything!!
Grant C. | Overall ExperienceExcelente service. Very excellent staff, he helped me with everything I needed gave me options. Took his time with me and showed me my storage and how to access it. Extraordinario servicio al cliente
Arleny B. | First ImpressionsVery pleased with overall experience
Carla G. | First ImpressionsFast, accurate and friendly service
Maesha H. | Overall ExperienceStaff shortage vague personalities no customer service experience no customer service friendliness 45 minutes to take my order
Beverlyn S. | Overall ExperienceOverall, everything went well with helpful staff, and the facility is very clean, well lit, and secure. My only issue was that when making the reservation over the phone I specifically asked if this location was accessible 24-hours and was told yes. The fact that it is not unless you pay extra is extremely misleading. We will try to work with the scheduled hours and evaluate how it works for us.
Justin D. | First ImpressionsThere was mouse poop/pee all over my storage unit and belongings. Also water damage to my photos (even though I had no liquid in any one my boxes)
Cierra C. | Overall ExperienceA A A x
James E. | Overall ExperienceKendra was excellent and we sincerely appreciate all of her help!
Robert R. | Overall ExperienceOne of the two storage units we put our furniture in somehow contracted bedbugs, we unpacked the storage unit that did not contain the bedbugs and brought that back to our home, but we left the storage unit that was full of bedbugs full and tried to talk to the U-Haul employee at this facility and she was so rude to my husband, my friend and I. She lied and said that there is no way a bedbug could move from someone else's storage unit to us but I know that is false because there are wide spots in the back of every storage unit where you can clearly see someone else's things. Bedbugs can crawl through anything. It's absolutely disgusting that we got bedbugs from this facility, and their behavior was even more disgusting. They told us we had until the end of the day to get our things out and they were not going to treat any of the units for the bedbugs. We were yelled at by the uhaul employee that works at the Georgesville uhaul facility by the name of Kendra. Rude but is really an understatement as to how Kendra's attitude was. She walked away from my husband and my friend while they were speaking to her. We were also promised free storage for the first month because we also booked one of the 26 foot long U-Haul trucks and it came with it, the Georgesville uhaul facility tried to charge us for that first month after I had visible proof of the free month via the uhaul application. I have spent thousands of dollars in past moves and storage units but we will never ever use uhaul again for any of my moving or storage needs after this experience and neither will our friends and family. TERRIBLE!
Tyler G. | Overall ExperienceNinguno
romona H. | Overall ExperienceI did see a cockroach crawl from under the storage unit next to me. I hope that's just an issue with the persons stuff and not the whole building.
Megan N. | Online Move InKendra has a bad attitude uses her emotions when she's making decisions and was very quickly caught and lies between her and the GM and customer service overall and absolutely awful experience I will never be back
austin d. | Overall ExperienceCorie the manager was great men Thank u
AHMED H. | Overall ExperienceEverything has been excellent! !
NORMAN R. | First ImpressionsFast friendly service
Natalie C. | First ImpressionsTo get customer service on phone was too long of a wait..some customer care didn't know how to handle a situation I had with citations..
DARWIN D. | Overall ExperienceIm sorry i suck at remembering names but the older africa american lady was very assistful friendly and comical about every situation. Thanks for everything while we transition from florida to ohio
James W. | Overall ExperienceWe left U-Haul to go to a facility that has is fully enclosed space to store our RV.
Anthony D. | Overall ExperienceWhen I arrived to get my unit that was supposed to be available, they claimed they had no unit for me. I have paid and signed a contract online and when I arrived with my car full of my items to put in my unit they said they had no unit for me. Then I just called the office to find out when my unit never showed up and the manager said I'm not sure when the gentlemen said that to you but you're unit is here! TERRIBLE BUSINESS
Kaitlyn J. | Online Move InThe facility was clean, dry, and secure. And the manager is a beautiful man with impeccable facial hair.
Joseph I. | Overall ExperienceKendra and staff were amazing!!
Ronald W. | Overall ExperienceKendra, Tyra, and Lucas were very helpful and professional.
Robert R. | First ImpressionsThe only thing that ever had me concerned was right before I moved out other than that I had no complaints great storage place all my stuff was secure.
Nathan H. | Overall ExperienceThe doors that were next to my unit were broken but didn't tell me or have signs by it. Waiting in line for to long for them to tell me they were not working and I'd have to walk all the way to the back. I then had to park on the other side and walk all the way to the back on the building to find the unit I had was already taken so I had to wait in line a second time. The line took 30 min again. I did get moved but after 2 hours of being there with no direction. Wouldn't recommend this place to anyone
CHARLES M. | Online Move InStorage was a good experience however I do not recommend renting trucks from uhaul. I know I won't make the mistake again. Customer service is awful. They changed my drop off location which was not convenient and trying to talk to a live representative took well over an hour.
LISA G. | First ImpressionsFriendly staff. Very reasonable price for my rv storage area
william s. | Overall ExperienceThere were mice hanging out in my storage unit. They were taking up space in my couches. Besides that everything was good
Joppa P. | Overall ExperienceGreat place to store stuff until needed.
joyce l. | Overall ExperienceStorage facility full of mice ate through rugs and has feces everywhere
James H. | Overall ExperienceKendra was amazing!!!! We had a horrible experience in Tennessee picking up our truck. Three locations and 5 and 1/2 hours later in a different state is where we finally got a truck. We had the truck reserved months ago! We were done with U-Haul until we met Kendra and she took care of all of our storage needs even though that had been messed up as well. Like any great leader she gave her staff the credit. I can't say enough good things about Kendra! Thank you, Ron Weaver
Ronald W. | First ImpressionsKendra was awesome
Zachary M. | First ImpressionsI had rodent feces throughout my storage unit at the time of moving out
Tneshela J. | Overall ExperienceKendra is sick a great addition to this facility. She was helpful and understanding.
Linda A R. | Overall ExperienceEveryone here is great and work hard to make sure everything goes smoothly. The staff at Georgesville Road U-haul is the best!
SUSANCHRISTINE M. | Online Move InMy boyfriend and I previously rented a unit and a truck back in September and had an amazing experience and so much help and answers to all of our questions and concerns. We downsized homes and needed to rent another unit. Once again above and beyond amazing experience.
Alexi M. | Online Move InDave, Kendra and Cathy went more than out of their way to help my wife and myself. Excellent customer service!!!
MARK W. | First ImpressionsBad customer service
chiron w. | First ImpressionsHad indoor storage for a vehicle, paid more for a larger area but when I got inside the parking location assigned to me was a typical parking spot for a car which isn't what I paid for. Not only that there was a car already parked in that location. Will try to contact uhaul whenever I'm free to discuss the situation.
Jim S. | First ImpressionsThe manager, Kendra went above and beyond to help us secure our storage units. The sizes we needed were not available at first but she helped us reserve several smaller units. She said she would call us if the larger sizes became available and she did. We were very stressed about finding storage and Kendra did everything she could to relieve that stress. She was kind, thoughtful, and incredibly helpful! We will definitely recommend this storage facility to everyone. Thanks a million Kendra!!
Amie N. | First ImpressionsI have used U Haul for the last 4 years to store my camper for the winter months. I like the location because I am nearby and it is convenient for me Easy access coming and going also. Will return. Thanks Jay.
Jay T. | Overall ExperienceNeed to get rid of mice.
charles m. | Overall ExperienceIt started bad due to all of uhaul computers being down .. Bit the staff was very helpful once we got the ball rolling. The staff here at georgesville rd. Is EXCELLENT !!!
Denise P. | First ImpressionsVery nice and clean love my storage upgrade just the right amount of space.
Sharon H. | First ImpressionsMy only problem was a few months ago. I walked in to the building of my unit and the smell of mice was overwhelming. I don't know if somone was storing food or what but then when i opened my unit there were mouse feces all over the floor.For a short time it was truly disgusting but then it was resolved pretty quickly. I like how helpful and knowledgeable the employees are. I loved the accessibility. Very impressive that I could back the van into the building so if it's raining nothing gets wet. Thanks Uhaul.
Karen M. | Overall ExperienceAll experiences was great. the only bad comment ws that many trips we took to fill up our 2 storage units , was the lack of carts available . most time there was none or there were the ones that were mostly for like lumber, sectioned off and narrow spaces. , the flat carts were best esp for a lot of boxes, but we managed to find some most of the time, but had to wait. that was really only badd experience
Paul S. | Overall ExperienceDave was extremely helpful and understanding.Thank yoy so much
ROBYN N. | Overall ExperienceNo problems with the truck. The part of the facility I could see is not dirty, but I couldn't help wondering what was being stored in the other units.
Larry S. | Overall ExperienceFound Rat poop inside my unit as we were moving out stuff out wholes were In our couch , rips very horrible.
Brittany O. | Overall ExperienceThe employees are great and helpful but the storage units are unfortunately over ran by mice. We had a box spring, mattress, and a nice, new couch get destroyed by mice feces and they tore the stuffing out of our couch for bedding. Not what I wanted to see on moving day to our brand new home. Our laundry room is now full of mouse poop and I'm praying that no mice came home with us in our brand new home. Hoping that Uhaul will reach out to me with a solution of some sort. Very friendly people, poorly maintained storage units.
merranda k. | Overall ExperienceThank you! Very Great service!
Fabianna C. | Overall ExperienceI've been a uhaul truck rental customer for years. Never had a bad experience at this facility
LARRY M. | First ImpressionsThank you for the help...
John D. | First ImpressionsEveryone was very very helpful!.
Victor V. | Online Move InI have rented an RV storage spot at this locations multiple times over the past three years. The staff are very helpful and accommodating. I highly recommend them for you RV storage needs. I only wish they would add more spaces.
jeff s. | Overall ExperienceThe staff at Georgesville road have always gone above and beyond my expectations. I can't give them more than five stars or I would.
jeff s. | First ImpressionsCorry & his team were great. Good service. Great experience.
william p. | Overall ExperienceI appreciate all the help!
John H. | First ImpressionsExelente servicio. Lo mejor que he visto en el area de Columbus
Joaquin H. | First ImpressionsThe access swiping locations to exit got confusing at times for which doors but the service and facility is great
Ryan W. | Overall ExperienceLady was professional, prompt, and friendly. Both ladies there were very friendly.
william s. | First ImpressionsVery helpful staff. We had 2 units rented in different parts of the building. They put us in one location instead and reminded us of the free month rent for the truck that we had rented.
Craig M. | First ImpressionsAccidentally got locked out of the storage didnt check it was available until 10pm. Tried calling the General manager but no answer. But over all i would definitely come back and recommend.
Marian B. | Overall ExperienceOut of everyone Tia was so helpful, friendly had went above and beyond customer service skills. She was very pleasant and did a great job at following up.
Arthur W. | Overall Experiencewe found bugs, mouse droppings and live mice in our unit. all we stored in our unit was decorations and family heirlooms.
Andrew H. | Overall ExperienceOther than this location being further from my home in Dublin, I am so far super glad I ended up selecting a storage unit at Georgesville. The staff was super friendly, the office and grounds are huge, but look well cleaned and maintained.
Carly G. | First ImpressionsDavid made easy for us to get sep up in the storage facility.
Marlen G. | First Impressionswas my storage for 17 years 2 locatioms reynoldsburgh and georgesville
jose H. | Overall ExperienceAll the staff members at this location were extremely polite and knowledgeable to me and I only want to go to this location for my storage and rental unit needs.
Tyrone J. | First ImpressionsI didn't rent a unit. The unit they gave me was the bait unit so they couldn't find another one unless it was climate control and it cost 10 more dollars so I went somewhere else and rented one.
Shirley H. | Overall ExperienceMy only problem was when we opened the storage unit (and mind you this is the FIRST TIME EVER I have rented from anyone) there was a DEAD MOUSE laying on the ground! I had to go get someone to clean it up however now I am a little leery about leaving my stuff afraid mice are going to end up in the boxes. I was told they "just started" having problems that's why there were traps. I think they need to be VIGILANT on keeping them out.
MICHAEL L. | First ImpressionsI love my storage unit...just the right size!
Crystal B. | First ImpressionsThe staff at the Georgesville Rd location are SUPERB! David S, Tia, Tyra, and Corey are always pleasant any time that I walk in. They help the customers resolve truck rental and storage needs. My storage unit is just the right size I need to store belongings. Please keep up the great work!
Crystal B. | Overall ExperienceMice were a problem. Shortly after storing there, I went back to get something out of storage and found bits of foam on the floor under our couch. Somehow the bait box was on top of some of my stored items and the bait displaced. I rearranged the couch and reset the bait and box but still had more foam bits and found mouse poop in a couple areas when moving out. HOWEVER, the staff are very friendly and helpful. This goes for the store itself and the after hours customer service folks. I can't really blame the staff since they can only control so much of what and how other customers store their things. It's just frustrating that storage facilities do not provide guarantees unless you buy the insurance from them. Lastly, the UHAUL website to check out of the units was not working (kept telling me to select a unit, which I'd already done). I tried safari and chrome. I went home and tried on my computer.... same result. Eventually called customer service who said to call the store which I did the next day. As usual the folks at the store were very friendly and helpful and had me checked out of both units within minutes. Hate to give only 3 out of 5 when the staff was so great. But the mouse problem is a huge factor and what carries the most weight in my review.
KENNY C. | Overall ExperienceCannot thank enough Corey& Ubox driver Jessie for their cooperation & help. Amazing job guys. Keep up the great work! Thank you so much!!
mamta s. | Overall ExperienceThere were rats and mice that destroyed all of my property. Management was helpful to guide me to insurance company, but my property was destroyed by the mice that were in the facility. Staff were chasing mice down the hallway and there is evidently a rodent issue. Would not recommend.
Amanya P. | Overall ExperienceHelpfull staff
Abdi H. | First ImpressionsCorie was very helpful.
rachel s. | First ImpressionsThere are mice in the building and got into my personal items and damaged them. It was a shock to me because I Paid more for an indoor storage to protect it better from all elements, including rodent infestation.
REBECCA E. | Overall ExperienceGracias
Anita C. | Overall ExperienceMice got into my unit and chewed an antique tapestry. I am sure it cold hundreds of dollars to repair this. The until next door ( 2360) was open on the day were vacating and it if full of trash and dirty clothes, I am not sure but it almost appears as if he is living in there.
Robert H. | Overall ExperienceStored our camper for several months and never had a problem.
Todd H. | Overall ExperienceEveryone was very nice and helpful. My Uhaul truck did have a blowout from worn tires on the rear, but it was fixed within a few hours and I was on my way. Everyone here has been amazing and I would not hesitate to come back if I ever need them at this location.
Bryan T. | Overall ExperienceCould use a little extra help in the office
sandra f. | Overall ExperienceEven the people work there are friendly and nice
Omar G. | First ImpressionsHad reserved a covered RV parking spot for over winter storage (from Alaska on a long trip) back in August of 2019. When I got to Columbus in October to check in, I was told that the space was not available. I had a discussion with the manager who made it right, even though it was a bigger space than necessary.
Chris W. | Overall ExperienceThere was broken glass in the V 103 spot when I pulled the trailer in to park for the winter months last year. I cleaned up glass with a broom and bucket I brought from my home. I have rented a space for the winter months for the past 3 years and it is great. I am rating you with a 4 star rating instead of an 5 star rating because of the glass. I will be returning next year to rent a spot for winter months. Thanks Jay .
Jay T. | Overall ExperienceI worked with Tia Wilson on renting a covered outdoor space for my motor home over the winter, she was outstanding at her job. she replied to my emails regarding closing out my account and did a great job getting me on my way. Plan to return and store next winter.
Gregory H. | Overall ExperienceMy unit had mouse poop and pee everywhere. It got all over my things. I needed storage until December however due to this issue I moved out early and got rid of a lot of my things. I will not recommend or store with you again. If asked about your facility I will tell everyone about the mice
Kelli P. | Overall Experiencecould not be better
Dan F. | Overall ExperienceWonderful Staff! Would definitely use the storage facility in the future and recommend to family and friends. Thank you for such great service!
Sheilah P. | Overall ExperienceGreat staff! Great storage space for my needs
Crystal B. | First ImpressionsGreat safe managed storage for my RV
Kenneth H. | Overall ExperienceStaff was great, in general very clean but when removing belongs I found rat poop all in my unit and belongings never lived with mice nor had them and when I told the Clark there were mice poop all through my unit there was no apologies or any kind of reaction
samantha h. | Overall ExperienceTia was very helpful throughout the process.
Tim S. | First ImpressionsThey explained everything to me and was very courteous
Patricia r. | First ImpressionsClean and Spacious! My storage unit is straight from the entrance..no turns, etc. to bring my personal belongings. ¡Gracias!
Crystal B. | First ImpressionsAll th guys were very cool
Guelou T. | First ImpressionsI was driven around and showed my space. The rates are great. Love the remote gates not having to remember a code to get in.
Jason A. | First ImpressionsCovered outside parking area has many junk, trash filled, flat tire vehicles in it. A few time I had to be moved to another spot due to someone else taking my spot. My trailer was damaged by someone
Richard J. | Overall ExperienceSome of the staff are rude. The bathrooms were dirty and smelly.
MARY ANN T. | Overall ExperienceThank you for making my first RV storage a pleasant and safe experience!
Lisa B. | Overall ExperienceThe representation of your company was nothing less than kind . knowledgable. And very professional. I probably took to much time for kinda venting about my situation . but none the less just wonderf
Robert S. | First ImpressionsSomeone needs to pressure wash the concrete in the covered storage. There's mud on it when it rains
Steven N. | Overall ExperienceManager was very helpful.
Tina G. | First ImpressionsCorie, provided excellent service getting our our reservation for a storage unit completed quick and easy so we could get our items moved in quickly. Second time we have used this location.
Javlin F. | First ImpressionsExcellent staff and everyone was friendly and helpful i was in proceess of relocating here and buying my house. It turned out that the location i picked was really clkse to the house!
leslie W. | Overall ExperienceFriendly and knowledgeable
sylvia m. | Overall ExperienceI was in and out. Great service and very friendly.
Demetress B. | First ImpressionsRude management
Alex K. | Overall ExperienceGreat staff and facilities, would recommend
Kevin W. | Overall ExperienceThe service was great. I will be a repeat customer and will highly recommend Georgesville Road U-Haul to other people. Thank you, Bob
ROBERT B. | Overall ExperienceMice
Kevin G. | Overall Experiencethe personal excelent
jose H. | First ImpressionsThe associate that assisted me was courteous, friendly, and knowledgeable. She made the process fast and easy.
Maggy C. | First ImpressionsThis is the first time at this location and the service was great, quick and very professional. The storage area was clean and very secure. Keep up the great work and thank you very much.
ROBERT B. | First ImpressionsWonderful unit, and working on downsizing, I now have enough room at my extra garage at home to accommodate "my stuff". I love the dry unit, no moisture issues of any kind, the alarm system a plus.
Dale S. | Overall ExperienceHad an RV stored at the location for a few years, never had any of them broken into. Very secure. Thanks
STEPHEN C. | Overall ExperienceHelped my reservation process over the phone.
jeff s. | First ImpressionsVery Very nice and happy and friendly
Scott L. | First ImpressionsQuick and easy check-in. Very nice and helpful staff.
LeTisha W. | First ImpressionsWe had excellent service from the staff.
Linda m. | Overall Experiencethe manager have exceptional service
JOSE H. | Overall ExperienceI excellent service.
JOHN A. | Overall ExperienceVery nice place
richard r. | Overall ExperiencePriced a little too high for the product. I would have stayed if priced better.
Adam W. | Overall ExperienceCorie did a great job helping me figure out my billing. And was very helpful explaining everything to me.
DANIELLE S. | Overall ExperienceMy experience would not have been so good without Corey. He is hands down the best person I’ve worked with at uhaul past and present, this guy does his job well and deserves a promotion.
Adam J. | Overall ExperienceI.like Uhaul & storage which it is amazing. I don't worry moving now to go to Uhaul!
tong y. | Overall ExperienceStaff was thorough and very helpful. She went over the contract, options and all costs involved. She even physically walked me through accessing the building and my unit.
James S. | First ImpressionsEveryone was very friendly during the setup process and the unit is quite spacious. 24-hour access didn't seem to work the same day as setting the reservation, though that may just need time to update
Alexander M. | First ImpressionsGracias
Anita C. | First Impressionsgood service
Micheal H. | Overall ExperienceVery clean.
Thomas C. | First ImpressionsMy rating is based on the payment process for the website and the lack of follow up regarding payment portal. The facility was great but be careful when using the U-Haul portal to make payments.
Matthew T. | Overall ExperienceVery friendly and helpful would highly recommend
Christopher D. | First ImpressionsClean facility, helpful staff.
Chrissy E. | First ImpressionsThe securing of the storage unit went well and was very informative. However, when we attempted to check out we were met with zero help. My fiancé was turned away instead of properly ending my rental.
Angela E. | Overall ExperienceThe attendants were super. The problem is the scheduling office is deceitful. Useful information upfront denied. When I get to the counter I have additional expenses and no free month storage.
MARY W. | First ImpressionsQuality service Easy check in
Ronald W. | First ImpressionsOur experience storing our Fifth-Wheel was excellent. If there were 220v power connections available, we would have gladly paid more. 110v connection wasn't enough for our batteries to stay charged.
EDWARD S. | Overall ExperienceTried to discuss the cost of the storage unit with the manager, despite one price and signage, he insisted that this was a mistake and charged us more. We did not receive friendly, prof. service.
REBECCA S. | Overall ExperienceMy check in was professional and respectful. The girl made sure I was informed and took me on a tour of my unit pointing out the necessary points of interest. I was pleased with the whole process.
IRENE Q. | First Impressionsabove average rating.
John K. | First ImpressionsMr Corey Lane and ( Tia) provided excellent customer service. I highly recommend this U-haul facility. It was nice to have positive human interaction that wasn't automated! Great job and thank you.
tonya m. | Overall ExperienceEveryone was very friendly and efficient. They were wonderful with customer service and providing thorough assistance. Great crew on Georgesville Rd!!
Amy T. | First ImpressionsFast and accurate
Gary H. | First ImpressionsMy unit had mice droppings and looked like roaches.
CYRENA B. | Overall ExperienceMy husband and I had outstanding customer service.
Linda m. | First ImpressionsFrom start to finish with bumps from me in the middle, Corey, Tia, Greg, Dave, to name a few were Awesome. Due to my need to move in a short period of time; they were Great
Laura W. | Overall ExperienceExtremely helpful, pleasant, accommodating staff.
Anne M. | Overall ExperiencePoor treatment by female staff who contacted me by phone on 4/23/19 lowered the rating from five stars to three and will likely result in my not choosing your company the next time a need arises.
Craig N. | Overall ExperienceSuper Easy to rent when you return a Uhaul truck when moving and the first month was free. Definitely would recommend
Tyler K. | Overall ExperienceI always felt safe and confident that my things were safe as well. I liked the garage loading area, the carts and the climate controlled units. The grounds were always clean and free of rubbish.
LAURA M. | Overall ExperienceGreat location easy in and out. Knowledgeable staff very friendly and willing to go the Extra mile.
Laura W. | Overall ExperienceVery nice and considerate. They went above and beyond up o help
Laura W. | First ImpressionsEveryone was more then accommodating. I am very pleased.
Jeffrey d. | First ImpressionsWorst customer experience ever I was one day late in checking out Uhaul took my $118.20 payment made on 3/29 that paid my acct until 5/14 and refused to refund. Will not use uhaul again and not recom
LEAH G. | Overall ExperienceI had my UHUAL climate controlled storage for a few years. Throughout my whole time with them, not only was the staff excellent and friendly; I had no bug issues or rodent issues. Highly worth it.
Andria M. | Overall ExperienceChecked in Sunday afternoon, had most of my stuff in, but came back around 7 and was lock out. I didn't realize had to check out. Is a good system and David helped me Monday morning.Great Job 5 stars.
Nicholas M. | First ImpressionsThey were always VERY VERY kind, considerate, and VERY VERY professional. I STRONGLY RECOMMEND THIS FACILITY TO ANYONE AND EVERYONE THAT MAY BE INTERESTED IN PUTTING ANYTHING INTO STORAGE.
ROBERT V. | Overall ExperienceGreat service and attention to what I needed.
sandy b. | First ImpressionsGreat experience with Dustin & Angie! They were on time, easy to work with and friendly.
Pam G. | Overall ExperienceEverybody I dealt with was very nice and helpful. Love the free month of rent. The dollies provided were a great help.
Keith M. | Overall ExperienceStoring a motorhome and the place is covered and has light and electric power to keep the battrries charged. 24 hour access and an array of security cameras.
jeff s. | First ImpressionsHad nothing to complain about for the 4years our belongings were kept there so it was a great experience
APRIL A. | Overall ExperienceTia done a outstanding job. Showing me all the variables sites that were available. Thank you young lady!
Jim J. | First ImpressionsCory helped me, the day before i came in and another man helped me. 100% satisfied. clean and easy. Thank U all AT U-HAUL.
Mark v. | First ImpressionsThis was a grateful experience , all I my concerns was address . Keep up the great work U-Haul. Jerome Harper Sr.
jerome h. | First ImpressionsHuge site, largest I've been to. But, it was also the lease staffed. In the two times we went in there there was only one person inside a line of maybe ten people waiting. Needs better staffing.
Korey K. | First ImpressionsGreat service
margaret s. | Overall ExperienceGreat people and great attitudes. Always helpful. I'll use them again.
JOHN R. | Overall ExperienceUnit was inside a climate controlled building, very secure and very nice for the price.
aisha c. | Overall ExperienceAs always excellent friendly service. Very helpful.
Keith M. | First ImpressionsAlways helpful, thanks!
Dennis D. | Overall ExperienceCorie Lane had helped me setup my unit. He was very professional, knowledgeable, and kind just an all around swell individual. The facility is clean and very secure. My experience was great thanks.
Phillip M. | First ImpressionsWe did not visit the facility. We had 2 UBoxes delivered. We filled one and they came back to pick them both up. This could not have been any easier. They were friendly, helpful, prompt and perfect!
Pam G. | Overall ExperienceAll the people at the front desk were a great help. Wonderful customer experience !!
william p. | First ImpressionsExcelente
ADAM K. | Overall ExperienceGreat service!
tong y. | First ImpressionsGreat staff, made it all simple and easy.
Kenneth H. | First ImpressionsWell maintained facility with good access.
jeff s. | Overall ExperienceI had a great experience with this uhaul services. I have no complaints at this time.
Teneacha M. | Overall ExperienceI went to the Georgesville location early due to the fact I had no place to put my extra car since I moved. I want to say it was an excellent experience, your customer representative Corey is the best
Christopher H. | First ImpressionsUncaring, unwilling to help or work things out, rude, stay away from this place.
Bryan W. | Overall ExperiencePersonnel was very helpful
Don G. | First ImpressionsDavid, the general manager was very accommodating and friendly. Thank you for allowing us to use your dock for our incoming container!
ROLAND B. | First ImpressionsStorage space has electrical outlet that did not work at all. electric should be provided twelve out of twenty four hours.
Corrick W. | Overall ExperienceMove in was easy and the manager took very good care of me. When I had a problem, it was addressed quickly. Move out was also extremely easy. It was a great all around experience.
Kimberly W. | Overall ExperienceA gentleman with a nametag labeled "owner" helped us initially, and we were very satisfied with his customer service. He passed us on to a female however, to finish who was slow, and poorly trained.
Tyler K. | Reservaciónprofessional service from the gentleman that serve me.
johnnie b. | ReservaciónGreat place to store my stuff
Beverly W. | Overall ExperienceA great place to store your stuff
Tikoyo J. | Overall ExperienceThere was no pro-rate refund when we moved out.
Theresa P. | Overall ExperienceThe staff was knowledgeable and fast. They explained how the system works and walked you through the process.
Gerald F. | ReservaciónI absolutely loved it and if I needed to return they would definitely be my first choice
Collisha T. | Overall ExperienceCustomer Service over the phone was awful. Staff on site excellent, but endless issues paying rental that ALWAYS cost me $!
gayle m. | Overall ExperienceThis was very an outstanding storage space for the RV.
JAMES J. | Overall ExperienceIt would definitely serve your purpose better if it were a 24 hour access!!
theresa r. | Overall ExperienceGood Customerservice
Noor M. | Overall ExperienceIt was busy and the wait was 30 minutes, but other than the wait, we were served excellently.
Diana R. | Overall ExperienceGreat facility - convenient and clean. The people were very professional.
James H. | Overall ExperienceDavid Schumacher customer service was extraordinary
ali s. | Overall ExperienceMade reservation online, however was unable to edit or cancel online. I talked to web chat and spent 2 hours on the phone with corporate and they couldn't do it either. FIX YOUR WEB INTEGRATION!!!!
Dan B. | ReservaciónMade reservation online, however was unable to edit or cancel online. I talked to web chat and spent 2 hours on the phone with corporate and they couldn't do it either. FIX YOUR WEB INTEGRATION!!!!
DAN B. | ReservaciónThe office people just seem a bit uptight, place is always busy, maybe short staffed & or overwhelmed. Maintained got a no cause of the alarm always going off every time I opened my unit.
david j. | Overall ExperienceThis place was amazing when ever I needed any help there was someone to answer my questions. Great facility and good hours to retrieve storage. Very affordable and well maintained.
John H. | Overall ExperienceGreat covered storage for my motorhome. Just sold it so I don't need storage any longer. Staff was courteous. Hours were adequate.
robert m. | Overall ExperienceThey allowed me to get my storage container within a short time of it arriving. I appreciated that a lot!
Angela L. | Overall ExperienceI had an excellent experience using your climate controlled storage facility. The staff was very helpful and knowledgeable.
LANJA S. | Overall ExperienceA lock-out lock was put on my outside storage after being there for only 2wks. I still had over a month left Luckily someone was there to take it off.The alarm card stopped working. Moved out.
shelia a. | Overall ExperienceThis was my second cross country relocation & this UHaul facility was EXCELLENT!!!
THOMAS A. | Overall ExperienceI would recommend Uhaul storage to anyone. My only complaint was they kept trying to bill me a month after I moved by stuff out.
Schena G. | Overall ExperienceStaff was incredibly friendly and professional. Only storage place I'll do business at.
Steven C A. | Overall Experiencefriendly service.
Unhnee K. | Overall ExperienceAfter moving out kept getting emails about past due amounts and the actions that you were going to take and contacting my old address. I called and spoke with different people multiple but contin
MATTHEW L. | Overall ExperienceNo problems at all
Deborah J. | Overall ExperienceMy storage area was a work in progress thus it was dusty leaving my property covered in dust. For the price I paid, I was not expecting this situation. I will shop around next time.
Jay Y. | Overall ExperienceThank you for storage of my camper at your facility. Very nice place.
Jay T. | Overall Experience