Comentarios del cliente para U-Haul Moving & Storage at Georgesville Road

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Georgesville Road

Grado total:

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Samuel W. en

Grado:

El cliente no dejó un comentario.

Lisa B. en

Grado:

Thank you for making my first RV storage a pleasant and safe experience!

Pierre M. en

Grado:

El cliente no dejó un comentario.

Michael T. en

Grado:

thank you for a trouble free rental

Robert S. en

Grado:

The representation of your company was nothing less than kind . knowledgable. And very professional. I probably took to much time for kinda venting about my situation . but none the less just wonderf

Matthew O. en

Grado:

El cliente no dejó un comentario.

Donald B. en

Grado:

Although I figured out the essential features on my cargo van easily, it would be good to make sure renters know how to lock and secure all doors, especially the loading/unloading doors.

paula C. en

Grado:

El cliente no dejó un comentario.

Donald B. en

Grado:

No improvement necessary. It was a totally professional experience, and the associates were all knowledgeable and friendly. Thank you!

charles H. en

Grado:

El cliente no dejó un comentario.

Jeffrey J. en

Grado:

Been going there for many years treat me like they know me always have an excellent crew thanks keep up the good work makes my life easier

dan M. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

El cliente no dejó un comentario.

Brandon L. en

Grado:

I was given the incorrect information regarding being able to pay with the credit card I used to place my reservation (Cory). Also, the trailer lights would not turn off when the vehicle was off and I was worried this would cause issues with the car battery so I left the car running and wasted gas.

RUSSELL S. en

Grado:

El cliente no dejó un comentario.

ronnie M. en

Grado:

El cliente no dejó un comentario.

Humberto P. en

Grado:

El cliente no dejó un comentario.

Steven N. en

Grado:

Someone needs to pressure wash the concrete in the covered storage. There’s mud on it when it rains

Shawn S. en

Grado:

El cliente no dejó un comentario.

Tina G. en

Grado:

Manager was very helpful.

Jennifer S. en

Grado:

Tia and the others were very professional and had us in and out for both the rental and return in just a couple of minutes. Will definitely return for any future U-Haul or moving needs.

Kathlene F. en

Grado:

Each person I spoke with was nice and respectful. I really appreciate going into places like that and they treat you like family. Thank you so much to the workers who helped me.

SAM B. en

Grado:

El cliente no dejó un comentario.

CHAD H. en

Grado:

The staff was very nice. The manager was very rude and acted as though he could care less if you rented. He wouldn't look at me at me and basicly ignored me.

Thomas G. en

Grado:

Great front desk service.

CHAD H. en

Grado:

Manager rude and doesnt care if he has your business or not!!!!!!

Larry M. en

Grado:

I have always had a great experience at this location. Corey has always have exceptional customer service

Keera L. en

Grado:

Nothing my experience was great!

Martin T. en

Grado:

Excellent support in getting the safety equipment verified. Thank you!!

Eric S. en

Grado:

El cliente no dejó un comentario.

Thomas K. en

Grado:

El cliente no dejó un comentario.

Marcy M. en

Grado:

El cliente no dejó un comentario.

Donald R. en

Grado:

El cliente no dejó un comentario.

Bradford K. en

Grado:

Make sure to check the equipment for safety issues. Noticed small slit in tire.

Pedro T. en

Grado:

El cliente no dejó un comentario.

talwinder S. en

Grado:

El cliente no dejó un comentario.

Kenneth M. en

Grado:

good job hope you find the truck your employes drove off with

Nino S. en

Grado:

El cliente no dejó un comentario.

Frances H. en

Grado:

Customer service was excellent. Entire process very smooth and I was well informed of the process.

Javlin F. en

Grado:

Corie, provided excellent service getting our our reservation for a storage unit completed quick and easy so we could get our items moved in quickly. Second time we have used this location.

Donald N. en

Grado:

Great staff,and very professional I’ll be back

Leanna M. en

Grado:

Cory was very helpful at the checkout! Thank you!

Dale C. en

Grado:

Keep up the great service!!!

Charmaine S. en

Grado:

El cliente no dejó un comentario.

Tiffany R. en

Grado:

Have furniture doles ready when ordered online. Ordered 6, they had 1 and told me to call other places if i wanted more.

Angel H. en

Grado:

El cliente no dejó un comentario.

Stephen O. en

Grado:

El cliente no dejó un comentario.

Ted C. en

Grado:

El cliente no dejó un comentario.

Donald B. en

Grado:

Nothing at all. Thanks!

Julio M. en

Grado:

Muy orocional

James W. en

Grado:

El cliente no dejó un comentario.

leslie W. en

Grado:

Excellent staff and everyone was friendly and helpful i was in proceess of relocating here and buying my house. It turned out that the location i picked was really clkse to the house!

L D. en

Grado:

El cliente no dejó un comentario.

sylvia m. en

Grado:

Friendly and knowledgeable

Matthew M. en

Grado:

El cliente no dejó un comentario.

Pamela L. en

Grado:

El cliente no dejó un comentario.

Dean P. en

Grado:

El cliente no dejó un comentario.

Stephany O. en

Grado:

El cliente no dejó un comentario.

Lloyd J. en

Grado:

El cliente no dejó un comentario.

Tim T. en

Grado:

El cliente no dejó un comentario.

Thomas J. en

Grado:

El cliente no dejó un comentario.

Stephen M. en

Grado:

Hire more people. I checked out on line and still took forever. They need more people to work the counter for people who checked in online, otherwise it’s pointless when you have to stand behind 4 people that didn’t. And it takes each person 20 minutes to complete everything and get their equipment. It should have taken me 5 minutes to get my equipment. I did their job online and I still stood in line for 30 minutes. And I also had to hook up my own trailer

Mark C. en

Grado:

El cliente no dejó un comentario.

Craig S. en

Grado:

El cliente no dejó un comentario.

Osman O. en

Grado:

I honestly didn’t expect to have a bad review for Uhaul because I’ve been renting through Uhaul for years but this is my first time renting at this location and I will never rent from here again. I was charged for a gallon of fuel even though I poured 4 gallons right before I came in. Mind you, this cargo van averages almost 16mpg and I only drove 20 miles so i poured 4x the amount I used and I still got charged. Also these guys tried to charge me for a cleaning fee because the cargo area was a bit sticky and I left 3 hangers in the cargo area. How do you expect to bring back a moving vehicle spotless when you’re obviously hauling stuff in there. I used to use uhaul all the time for business but after this experience never again.

Tyrone B. en

Grado:

I didn't get a return email ,so I got charged a over night fee. This has happened to me more than once

Derek W. en

Grado:

I had to walk the entire lot to find the van. I did everything in line and had to go inside to answer the same questions and get a key. What’s the point of doing it online? I put more gas in it then required as it was showing full, but when filling it up it went over full. Overall a less than average experience not an exceptional experience which is what a company should strive for with every customer.

Scott S. en

Grado:

The truck was visibly clean, but had two tiny screws in it that gouged the table I was moving even through a moving blanket. It makes me sick because protecting the table was the whole reason I spent about $90 on a uhaul instead of borrowing a pickup truck from family. The wiper blades we're also bad, but I reported this during the return process.

DAN S. en

Grado:

El cliente no dejó un comentario.

Demetress B. en

Grado:

I was in and out. Great service and very friendly.

William L. en

Grado:

Corie was great guy. Fast and knowledgeable.

Raymond I. en

Grado:

The weekend mileage coat at this location was $.99/mile. The weekend before from another location was $.79/mile. The cost swing is significant at the end of a weekend!

Sage N. en

Grado:

The associate who assisted me did not inform me of all that had to be done on my end. There was online verification regarding my rental vehicle that I did not complete because i was unaware of it until I returned my vehicle. She was also rude and not very customer friendly.

Alex K. en

Grado:

Rude management

Kevin W. en

Grado:

Great staff and facilities, would recommend

Michelle S. en

Grado:

Very nice customer service.

William B. en

Grado:

Nothing! Very helpful unhooking trailer fast drop off!

Diamond D. en

Grado:

El cliente no dejó un comentario.

Timothy S. en

Grado:

For a one way rental, associates need to remind the renter that there is a mileage limit on the vehicle being rented. Was surprised when I turned truck in.

Howard M. en

Grado:

everyone was great had to change dates 3 times due to postponed closing on my home. only problem was charged for safe move ,when I never agreed to has my husband has CDL and total mileage was 14 miles . It was to be refunded.

ROBERT B. en

Grado:

The service was great. I will be a repeat customer and will highly recommend Georgesville Road U-Haul to other people. Thank you, Bob

DAN M. en

Grado:

None

BRENDA F. en

Grado:

N/A

Opal R. en

Grado:

James and Angel were the BEST!!!

Stephen L. en

Grado:

El cliente no dejó un comentario.

DALE E. en

Grado:

El cliente no dejó un comentario.

Lisa M. en

Grado:

El cliente no dejó un comentario.

Jasmin T. en

Grado:

Customer service was terrible.

Jasmin T. en

Grado:

Their customer service is beyond disgusting, I was forwarded to the automatic number before clear communication took place, my contract was completely messed up due to the urgency of the workers trying to leave right t 7pm, when they closed. I recommend they place the customer first and attempt to slow down!

patrina L. en

Grado:

The lady I had as a driver was most awesome!!!!! Nothing or mine was broken

Michael W. en

Grado:

El cliente no dejó un comentario.

gary G. en

Grado:

One broken lamp.

Steven D. en

Grado:

El cliente no dejó un comentario.

Brett B. en

Grado:

El cliente no dejó un comentario.

TOM K. en

Grado:

Had trouble with the car dolly, went back to uhaul store,manager said it was my problem. Because I hooked the dolly up my self, but the uhaul worker, said I could do it my self!! When I picked it up!! Tom Kisner 937 532-5794

Kevin G. en

Grado:

Mice

william H. en

Grado:

El cliente no dejó un comentario.

Billy C. en

Grado:

This was the easiest rental experience I have ever had. The agents were friendly and very efficient. The return procedure went very quickly and I was able to get back home to finish the job of moving. This facility is immaculate and very easy to navigate.

Kathryn K. en

Grado:

No complaints. Easy drop off process.

Kathryn K. en

Grado:

No complaints. The drop off process was easy.

Kenneth B. en

Grado:

Have the trailers lifted so the customer doesn't have to pick the toungue up so far to hitch it.

Copley's M. en

Grado:

You couldn't go to a better place to get a truck! The employees are always helpful and very friendly and the trucks are always clean and ready to go.

James H. en

Grado:

El cliente no dejó un comentario.

Becky G. en

Grado:

Great customer service, very professional.

Gwendolynn S. en

Grado:

Truck has check engine light on from pickup. Barely shifted into gears, I thought it was going to break down the entire time. Ramp would jam and was extremely difficult to hook and unhook. Staff was rude and barely acknowledged I was in the office. Rude. I doubt I will use uhaul again.

TOM G. en

Grado:

Staff was helpful and friendly.

Gerald E. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

I honestly can't imagine any way it could have been run more smoothly.

Ralph H. en

Grado:

El cliente no dejó un comentario.

Kristen S. en

Grado:

The tire pressure light was on the entire time I had the van rental. The alert said the indicator was not working. But it just was stressful seeing it on.

Allen B. en

Grado:

Driver door needs adjusted for easier closing action.

Elyse S. en

Grado:

The mobile check-in is a joke and saves no time. You still have to stand in line for 20 minutes to wait for the key, so I might as well just wait in line to check-in anyway. Plus we never did get checked-in on the phone after waiting for 15 minutes - this time could have been spent in line. Just an all around hassle.

jose H. en

Grado:

the personal excelent

Maggy C. en

Grado:

The associate that assisted me was courteous, friendly, and knowledgeable. She made the process fast and easy.

ROBERT B. en

Grado:

This is the first time at this location and the service was great, quick and very professional. The storage area was clean and very secure. Keep up the great work and thank you very much.

Dale S. en

Grado:

Wonderful unit, and working on downsizing, I now have enough room at my extra garage at home to accommodate "my stuff". I love the dry unit, no moisture issues of any kind, the alarm system a plus.

STEPHEN C. en

Grado:

Had an RV stored at the location for a few years, never had any of them broken into. Very secure. Thanks

jeff s. en

Grado:

Helped my reservation process over the phone.

Scott L. en

Grado:

Very Very nice and happy and friendly

LeTisha W. en

Grado:

Quick and easy check-in. Very nice and helpful staff.

Linda m. en

Grado:

We had excellent service from the staff.

JOSE H. en

Grado:

the manager have exceptional service

JOHN A. en

Grado:

I excellent service.

richard r. en

Grado:

Very nice place

Adam W. en

Grado:

Priced a little too high for the product. I would have stayed if priced better.

DANIELLE S. en

Grado:

Corie did a great job helping me figure out my billing. And was very helpful explaining everything to me.

Adam J. en

Grado:

My experience would not have been so good without Corey. He is hands down the best person I’ve worked with at uhaul past and present, this guy does his job well and deserves a promotion.

tong y. en

Grado:

I.like Uhaul & storage which it is amazing. I don't worry moving now to go to Uhaul!

James S. en

Grado:

Staff was thorough and very helpful. She went over the contract, options and all costs involved. She even physically walked me through accessing the building and my unit.

Alexander M. en

Grado:

Everyone was very friendly during the setup process and the unit is quite spacious. 24-hour access didn't seem to work the same day as setting the reservation, though that may just need time to update

Anita C. en

Grado:

Thank You

Micheal H. en

Grado:

good service

Thomas C. en

Grado:

Very clean.

Matthew T. en

Grado:

My rating is based on the payment process for the website and the lack of follow up regarding payment portal. The facility was great but be careful when using the U-Haul portal to make payments.

Christopher D. en

Grado:

Very friendly and helpful would highly recommend

Chrissy E. en

Grado:

Clean facility, helpful staff.

Angela E. en

Grado:

The securing of the storage unit went well and was very informative. However, when we attempted to check out we were met with zero help. My fiancé was turned away instead of properly ending my rental.

MARY W. en

Grado:

The attendants were super. The problem is the scheduling office is deceitful. Useful information upfront denied. When I get to the counter I have additional expenses and no free month storage.

Ronald W. en

Grado:

Quality service Easy check in

EDWARD S. en

Grado:

Our experience storing our Fifth-Wheel was excellent. If there were 220v power connections available, we would have gladly paid more. 110v connection wasn't enough for our batteries to stay charged.

REBECCA S. en

Grado:

Tried to discuss the cost of the storage unit with the manager, despite one price and signage, he insisted that this was a mistake and charged us more. We did not receive friendly, prof. service.

IRENE Q. en

Grado:

My check in was professional and respectful. The girl made sure I was informed and took me on a tour of my unit pointing out the necessary points of interest. I was pleased with the whole process.

John K. en

Grado:

above average rating.

tonya m. en

Grado:

Mr Corey Lane and ( Tia) provided excellent customer service. I highly recommend this U-haul facility. It was nice to have positive human interaction that wasn't automated! Great job and thank you.

Amy T. en

Grado:

Everyone was very friendly and efficient. They were wonderful with customer service and providing thorough assistance. Great crew on Georgesville Rd!!

Gary H. en

Grado:

Fast and accurate

CYRENA B. en

Grado:

My unit had mice droppings and looked like roaches.

Linda m. en

Grado:

My husband and I had outstanding customer service.

Laura W. en

Grado:

From start to finish with bumps from me in the middle, Corey, Tia, Greg, Dave, to name a few were Awesome. Due to my need to move in a short period of time; they were Great

Anne M. en

Grado:

Extremely helpful, pleasant, accommodating staff.

Craig N. en

Grado:

Poor treatment by female staff who contacted me by phone on 4/23/19 lowered the rating from five stars to three and will likely result in my not choosing your company the next time a need arises.

Tyler K. en

Grado:

Super Easy to rent when you return a Uhaul truck when moving and the first month was free. Definitely would recommend

LAURA M. en

Grado:

I always felt safe and confident that my things were safe as well. I liked the garage loading area, the carts and the climate controlled units. The grounds were always clean and free of rubbish.

Laura W. en

Grado:

Great location easy in and out. Knowledgeable staff very friendly and willing to go the Extra mile.

Laura W. en

Grado:

Very nice and considerate. They went above and beyond up o help

Jeffrey d. en

Grado:

Everyone was more then accommodating. I am very pleased.

LEAH G. en

Grado:

Worst customer experience ever I was one day late in checking out Uhaul took my $118.20 payment made on 3/29 that paid my acct until 5/14 and refused to refund. Will not use uhaul again and not recom

Andria M. en

Grado:

I had my UHUAL climate controlled storage for a few years. Throughout my whole time with them, not only was the staff excellent and friendly; I had no bug issues or rodent issues. Highly worth it.

Nicholas M. en

Grado:

Checked in Sunday afternoon, had most of my stuff in, but came back around 7 and was lock out. I didn't realize had to check out. Is a good system and David helped me Monday morning.Great Job 5 stars.

ROBERT V. en

Grado:

They were always VERY VERY kind, considerate, and VERY VERY professional. I STRONGLY RECOMMEND THIS FACILITY TO ANYONE AND EVERYONE THAT MAY BE INTERESTED IN PUTTING ANYTHING INTO STORAGE.

sandy b. en

Grado:

Great service and attention to what I needed.

Pam G. en

Grado:

Great experience with Dustin & Angie! They were on time, easy to work with and friendly.

Keith M. en

Grado:

Everybody I dealt with was very nice and helpful. Love the free month of rent. The dollies provided were a great help.

jeff s. en

Grado:

Storing a motorhome and the place is covered and has light and electric power to keep the battrries charged. 24 hour access and an array of security cameras.

APRIL A. en

Grado:

Had nothing to complain about for the 4years our belongings were kept there so it was a great experience

Jim J. en

Grado:

Tia done a outstanding job. Showing me all the variables sites that were available. Thank you young lady!

Mark v. en

Grado:

Cory helped me, the day before i came in and another man helped me. 100% satisfied. clean and easy. Thank U all AT U-HAUL.

jerome h. en

Grado:

This was a grateful experience , all I my concerns was address . Keep up the great work U-Haul. Jerome Harper Sr.

Korey K. en

Grado:

Huge site, largest I’ve been to. But, it was also the lease staffed. In the two times we went in there there was only one person inside a line of maybe ten people waiting. Needs better staffing.

margaret s. en

Grado:

Great service

JOHN R. en

Grado:

Great people and great attitudes. Always helpful. I'll use them again.

aisha c. en

Grado:

Unit was inside a climate controlled building, very secure and very nice for the price.

Keith M. en

Grado:

As always excellent friendly service. Very helpful.

Dennis D. en

Grado:

Always helpful, thanks!

Phillip M. en

Grado:

Corie Lane had helped me setup my unit. He was very professional, knowledgeable, and kind just an all around swell individual. The facility is clean and very secure. My experience was great thanks.

Pam G. en

Grado:

We did not visit the facility. We had 2 UBoxes delivered. We filled one and they came back to pick them both up. This could not have been any easier. They were friendly, helpful, prompt and perfect!

william p. en

Grado:

All the people at the front desk were a great help. Wonderful customer experience !!

ADAM K. en

Grado:

Excellent

tong y. en

Grado:

Great service!

Kenneth H. en

Grado:

Great staff, made it all simple and easy.

jeff s. en

Grado:

Well maintained facility with good access.

Teneacha M. en

Grado:

I had a great experience with this uhaul services. I have no complaints at this time.

Christopher H. en

Grado:

I went to the Georgesville location early due to the fact I had no place to put my extra car since I moved. I want to say it was an excellent experience, your customer representative Corey is the best

Bryan W. en

Grado:

Uncaring, unwilling to help or work things out, rude, stay away from this place.

Don G. en

Grado:

Personnel was very helpful

ROLAND B. en

Grado:

David, the general manager was very accommodating and friendly. Thank you for allowing us to use your dock for our incoming container!

Corrick W. en

Grado:

Storage space has electrical outlet that did not work at all. electric should be provided twelve out of twenty four hours.

Kimberly W. en

Grado:

Move in was easy and the manager took very good care of me. When I had a problem, it was addressed quickly. Move out was also extremely easy. It was a great all around experience.

Tyler K. en

Grado:

A gentleman with a nametag labeled "owner" helped us initially, and we were very satisfied with his customer service. He passed us on to a female however, to finish who was slow, and poorly trained.

johnnie b. en

Grado:

professional service from the gentleman that serve me.

Beverly W. en

Grado:

Great place to store my stuff

Tikoyo J. en

Grado:

A great place to store your stuff

Theresa P. en

Grado:

There was no pro-rate refund when we moved out.

Gerald F. en

Grado:

The staff was knowledgeable and fast. They explained how the system works and walked you through the process.

Collisha T. en

Grado:

I absolutely loved it and if I needed to return they would definitely be my first choice

gayle m. en

Grado:

Customer Service over the phone was awful. Staff on site excellent, but endless issues paying rental that ALWAYS cost me $!

JAMES J. en

Grado:

This was very an outstanding storage space for the RV.

theresa r. en

Grado:

It would definitely serve your purpose better if it were a 24 hour access!!

Noor M. en

Grado:

Good Customerservice

Diana R. en

Grado:

It was busy and the wait was 30 minutes, but other than the wait, we were served excellently.

James H. en

Grado:

Great facility - convenient and clean. The people were very professional.

ali s. en

Grado:

David Schumacher customer service was extraordinary

Dan B. en

Grado:

Made reservation online, however was unable to edit or cancel online. I talked to web chat and spent 2 hours on the phone with corporate and they couldn't do it either. FIX YOUR WEB INTEGRATION!!!!

DAN B. en

Grado:

Made reservation online, however was unable to edit or cancel online. I talked to web chat and spent 2 hours on the phone with corporate and they couldn't do it either. FIX YOUR WEB INTEGRATION!!!!

david j. en

Grado:

The office people just seem a bit uptight, place is always busy, maybe short staffed & or overwhelmed. Maintained got a no cause of the alarm always going off every time I opened my unit.

John H. en

Grado:

This place was amazing when ever I needed any help there was someone to answer my questions. Great facility and good hours to retrieve storage. Very affordable and well maintained.

robert m. en

Grado:

Great covered storage for my motorhome. Just sold it so I don’t need storage any longer. Staff was courteous. Hours were adequate.

Angela L. en

Grado:

They allowed me to get my storage container within a short time of it arriving. I appreciated that a lot!

LANJA S. en

Grado:

I had an excellent experience using your climate controlled storage facility. The staff was very helpful and knowledgeable.

shelia a. en

Grado:

A lock-out lock was put on my outside storage after being there for only 2wks. I still had over a month left Luckily someone was there to take it off.The alarm card stopped working. Moved out.

THOMAS A. en

Grado:

This was my second cross country relocation & this UHaul facility was EXCELLENT!!!

Schena G. en

Grado:

I would recommend Uhaul storage to anyone. My only complaint was they kept trying to bill me a month after I moved by stuff out.

Steven C A. en

Grado:

Staff was incredibly friendly and professional. Only storage place I'll do business at.

Unhnee K. en

Grado:

friendly service.

MATTHEW L. en

Grado:

After moving out kept getting emails about past due amounts and the actions that you were going to take and contacting my old address. I called and spoke with different people multiple but contin

Deborah J. en

Grado:

No problems at all

Jay Y. en

Grado:

My storage area was a work in progress thus it was dusty leaving my property covered in dust. For the price I paid, I was not expecting this situation. I will shop around next time.

Jay T. en

Grado:

Thank you for storage of my camper at your facility. Very nice place.