Very satisfied with their service experience. I will use this location again.
Theresa B.Customer Reviews for U-Haul Moving & Storage at Garey Ave
Testimonials From Recent Customers
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employee was very helpful and professional he deserves a raise
Johnathan L.They all ways there for you at this location specifically GM david
Daniel A.Customer service was good. I do wish the hours for access matched the website, which are listed as 5 AM - 10 PM. I even called to confirm and was told that the main store closes at 7 PM, but access card or pin # I would be able to go into the storage section until 10 PM. I went today at 6:30 PM and they warned they would be closing at 7 PM. Other than this, I've had a great experience going to this location. Staff is helpful. No complaints.
Deonna C. | First ImpressionsThe best service I had at uhaul David was awesome I will recommend my friends to go at this u haul
Ronald B.David and staff are awesome everyone definitely the best U-Haul I've been to in 20 years. friendly courteous and always willing to help in any way thank you so much you really really are a great U-Haul
Ainee A.Great experience!
Fernando M.quick easy and friendly
TIFFANY L.No comment.
Ron C.Not a thing, your system is very good and runs well. On a side note, I would recommend armed guards on the lot at night to prevent thieves from stealing the catalytic converters from the rental fleet.
angelo D.Good service. Only complaint is a shortage of appliance Dollie's Hookup and removal of trailer was done perfectly. Thanks. Mucho
john R.The poor guy was basically running the show himself. Plus training someone. Took 30 minutes to rent a trailer that previously I have done in 10 minutes
james T.very professional and well spoken
TIFFANY L.Your team is excellent
Jeffery S.Very good experience. Original trailer was too small for quad atv. Exchanged for a bigger trailer without a hassle. Good customer service
Catherine D.Just keep up the good work 🙂
gibert R.Over the past year the staff was alway polite and helpful.
Peggy M. | Overall Experiencewe had to wait for someone to help us. However we were well taken care or. Seems shorthanded at the store but nice customer service
Silvia B.Fill up the gas before having it rented.
DANIELLE B.There was no at customer service ever available. They were rude and not helpful. The truck I rented needed it's air bag serviced, had zero gas and the brakes barely worked. I really wish I would've looked up the reviews on this place before i rented a uhaul. Such an annoying experience, it's makes me never want to recommend or rent a uhaul again.
Ava H.Staff was very helpful and professional. I was having difficulty releasing one of the tire straps and the team member who was assisting my drop off released the strap with no hesitation.
Rob K.Everything was good
Jacob C.Fast service
Thomas H.2nd week in a row we needed a truck and it went smoothly and efficiently. Great, helpful staff. ¡Gracias!
Elise T.Keep up the GOOD work !
DavidL R.Everything worked out very smoothly, no hassles during pickup or return. Much appreciated
david W.Fantastic experience. Well trained and well managed.
james T.I had originally booked my moving truck with a different location, but both vehicles were out of service when I arrived for pick-up. Not only was that location able to refer me to the Garey Avenue location, but the check-out process was a breeze. I've been a long-time customer of the Garey location, and the staff have always been fantastic!
Owen W.NOTHING
terri N.It was great. Thanks. I would suggest that service folks inform customers that they must pick up any moving blankets they ordered. I didn't realize that and left without them. It was not a big deal for us and I was credited back for the charge, but if people really need them, it would be helpful.
Elise T.Clean truck windows prior to renting
Carlos G.The air conditioning did not work. It was incredibly hot.
Karen Y.The representative was knowledgeable and friendly
Peter S.Nothing. Your team at this location were awesome. Polite,respectful and very helpful.
Rusty K.Check engine light was a little disconcerting
Solomon O.Everything was gray as is, manager David Sahagun treats his customers great thanks the Veterans for their service. David's crew is great professional friendly under his guidance great teamwork.
JOHN V.Ridiculous to charge for less then a mile for returning the rental when it said the distance for the drop off was 150 miles.
JAMES P.Employees are great friendly and professional
JOHN V.The staff here at Garey location were friendly and made the trailer pickup easy.
Andrew M.Great customer service. Best I ever have had at a Uhaul facility. ¡Gracias!
Diane W.The employees at this location are very friendly. They stay positive even when experiencing computer system issues that back up the rental line.
Frank M.Quick and easy.
Richard R.Good staff
gerardo A.We used 1 U-Box to ship our furniture, clothes and small items from California to NYC. We relied on professional movers recommended on U-Hail website to load the box in California. Yesterday our U-Box arrived in New York at our address. I was present when the local movers opened the box and I took videos and pictures. All the pieces of furniture were either in pieces or damaged enough to make them unusable. Mirrors are broken, most of the rigid plastic bins we used to store our small items were completely wrecked causing the small items inside to be damaged as well.
Dario C.The guys are always quick to get me in and out on my trip. Keep up the good work
DAVID R.Excellent experience!
chris B.When checking the truck, have customer their to go over all details that they will be charged for. I believed my gas gage was at the exact spot it was when I rented the truck but I still got charged for 1.5 gal of gas. Had the employee went over that with me I would have disputed that claim.
Paul W.Nada
Hilda R.Make sure the trucks are clean before giving them out. A nice employee had to mop out the back right before we were about to take off because someone exploded a two liter soda. The seats, window levers, steering wheel, and dash were also sticky for some unknown reason and it smelled strongly of vomit.
John S.The customer service team was awful, never gave me answers never called me back, the billing dept charged me for no reason. Very Bad experience.
Richard H.perfect to work with
Don S.Nothing , you guys did great !
Brianna D.very friendly and detail oriented. thank you barb
Barbara Q.Jose hooked up the Rogue on a tow dolly and bith straps came off the front tires while we were towing it. Luckily the chains were still in place but we could have lost our vehicle on the highway. Another uhaul location helped us secure it correctly. Everything was fine for the rest of the move.
Stephanie R.Not much, the staff was polite and courteous
Raymond M.This is a good location, centrally located in Pomona. David and the other staff are helpful and courteous. The only downside is all the homeless hanging around the facility. I had to constantly keep my head on a swivel to keep aware of my surroundings. I would definitely use U Haul and this location again.
stephen a. | Overall ExperienceEverything!! Ridiculous unnecessary charges and no one will answer calls to correct the charges
Dawn M.A smooth transaction!
Leroy C.As I said earlier, the email and text communication sucked. The actual date pick up and equipment went well.
Tim B.Thank you for making the rental so easy and fast.
Paul D.Staff is always friendly which makes for a good experience. ¡Gracias!
Nina H.Great experience
Mason M. | First ImpressionsThe manager David and his staff were always professional, helpful and courteous. They were willing to go the extra mile to insure all my needs were taken care of. Thank you David and staff.
RALPH F. | Overall ExperienceTony is the best, everything is clean and nice.
Shadi A. | Overall ExperienceYour assistant manager was fast, polite, kept me informed and walked me through. Thank you for helping me.
Michael R. | First ImpressionsProb one of the most amazing staff and professionals to rent from. David and his staff kept me informed and hoped me every step of my stay thank you all
MARKAY L. | Overall ExperienceAll the staff were wonderful and so polite. David the manager was unbelievable. I serve in the military and I'm always being sent out of the country for training or on temporary assignments and can't always make my payments on time. David would waive my late fees and even gave me his personal cell number so I can make my payments directly with him. I was just recently deployed to Ukraine and he made sure my unit was closed out and sent me a message letting me know it was done. My overall experience with him and all the staff was impeccable and well worth every dime I spent.
ROSE H. | Overall ExperienceThank you holt ave. team you are awesome.
Ana C. | Online Move InThe representative at the location I use was helpful and friendly
Jef T. | First ImpressionsLove working with U-Box, and U-Haul staff across country twice.
Regina R. | First ImpressionsThe unit 1135 that was rented to me has a huge piece of drywall missing giving access to my belongings from the adjacent storage unit . I would like to be compensated for this lack of security on your part .
Robert S. | First ImpressionsYou've always been very friendly and helpful, whenever I need to rent a truck or anything I've need I'd a good customer service
Araceli L. | First ImpressionsEveryone was extremely helpful and professional I have never used public storage before and I was a little apprehensive about the whole thing. My unit is convenient and very fairly priced. I am very happy I chose Garey Rental and Storage
Patricia V. | First ImpressionsThe manager was very professional and friendly.
stephen a. | First ImpressionsTony is the best, :)
Shadi A. | First ImpressionsI would recommend this location highly. Everyone was very helpful and the location was always clean. It would have been nice if there had of been a way to have the lights stay while I was in my unit.
DOLLY D. | Overall ExperienceFirstly staff must learn to write clients names correctly! My first name is Jonathan but not Jonathon as is displayed here! I am disabled senile customer in a wheelchair Secondly, The Behavior of a staff member at the N Garey location named Karl was insolent n displayed gross insurbodination n should be removed from performing such essential customer services like that for U-Haul Customers! N should be terminated immediately To me his behavior poses a great liability to the company! Thirdly, I rented the U-Haul truck one way from Bakersfield California to Montclair San Bernardino County n to be dropped off at the North Garey location in Pomona n qualify for a month's free storage facility at the same location After a lot of unnecessary wrangling with Karl the truck was dropped off I arrived home n noticed that my American Express Card was charged $65.00 I called U/Haul to find out what the charges of $65.00 was for? Initially I was told it was for gas! Attempt was made the day before with the tank fully filled n Karl rejected the drop off! What is the charge of $65.00 for? This case is filed for dispute Slready my credit card had been charged $181.00 plus for the trip Bakerfield to Montclair California Please stop charging my credit card unnecessary because it is In your possession I will prefer monthly bills sent to me for settlement I am very disappointed in U/Haul n will never refer anyone to u! Jonathan Joe Simons dated 20/31/2021
Jonathan S. | First ImpressionsThis place was great! Always super clean. The manager David is so helpful and kind! I Would recommend this location to everyone!!!
Anthony D. | Overall ExperienceFor questions number 1 and 5 I answered both no. It was really half yes and no for both questions. Answer 1 the facility felt secure however by storage row never turned on. Luckily there was natural light from the window. Answer 5 although, facility was clean the storage area, restroom, lobby and indoor painting the lighting in my storage area wasn't working.
Rosaura C. | Overall ExperienceI reserved 2 10x10 units over the phone, and when I arrived they had only reserved one of them. I was forced to use a different storage company to store the rest of my inventory.
August J. | First ImpressionsGracias
JOSEPH L. | First ImpressionsEverything went well, the staff were helpful and there was more than enough space to move in and out of the unit. Excelente
Dewayne B. | Overall ExperienceVery satisfied with everything
Maria D. | First ImpressionsI like how they treat you
Sara H. | First ImpressionsThank you to David always helping me out. Appreciated
Raquel G. | Overall ExperienceSome of the staff were good to work with, others less so. They didn't have the unit I'd reserved ready when i arrived, so gave me another unit. All the units were dark and small, and the hours aren't convenient. While some of the staff is friendly, the one who rented me a van had a sticker that said "owner" on his nametag and was the least helpful and competent of the staff.
Joe M. | Overall ExperienceThe manager David was very helpful and courteous to customers like myself. Great customer service, respectful and helpful. Thanks David your the best.
Rosemary J. | First Impressions1st month free is not true, even though the representative specifically stated i qualified for it, accesse hours state until 10 pm but that is also false Information. Facility closes at 7 pm, drive up access is also false information.
Alexis a. | First ImpressionsExcellent! Even helped us jump start one of our cars when it couldn't start. Highly recommend this U-Haul location. David and Dennis were very helpful.
Nnaji I. | Overall ExperienceI cleared my storage on the 3rd of August. Spoke to an employee and informed him we moved out of our space. He said take pictures and they'll take care of the rest. They didn't close out my space and I was sent a upcoming payment notice. It took 45 minutes on the phone to resolve their mostake.
Nicholas S. | Overall ExperienceMy unit had ants, i was once locked inside the facility for over an hour because they locked up early and no one bothered to check if anyone was still there not to mention that there is no way to reach the actual facility by phone when you call the listed number it gives you the 800 number and you can be on hold indefinitely, and the parking lot is always covered in broken glass and litter. It is poorly managed but the staff was always friendly just not very helpful. I had an outdoor unit and 2 uboxes there. I requested access to my 2 uboxes and was told to deal directly with the GM, i gave 2 days notice and the boxes weren't put out until 1 pm and i wasted money and time renting a trailer and when i came to get a couple essentials with my car they had put the units away even though i let the GM know i would be back before close to access them. This location is a mess.
Meaghan R. | Overall ExperienceDemasiado roedores en las Instalaciones
Julieta V. | Overall ExperienceI had to throw away some items that got mildew on them from the unit's floor. The lights didn't stay on continuously.; only when someone walked up and down the aisle. The location was a poorly planned facility. I'm relieved to be rout of that facility.
Karla B. | Overall ExperienceI had to throw some items away; due to problems with the floors in my unit. I was disappointed that the Pomona CA facility didn't stay open until 10 pm. I couldn't get helpers to move items out due to the time they closed the building. There were no ramps for the units upstairs.
Karla B. | First ImpressionsNothing but high marks for this Uhaul
richard w. | Overall ExperienceI am so sad to move out from this storage facility to another one this was the best storage and the stuff.
Zaheen S. | Overall ExperienceDavid, behind the desk, made my interaction with this particular U-Haul a very satisfying experience. He went out of his way to help us and I have used this U-Haul many times in the past and will continue to do so.
Lenard T. | Overall ExperienceSuper easy sign up and move in. No hassle, no problems.
K Scott H. | Online Move InDavid was super nice and helpful! He answered all my questions and made the experience easy.
Anthony D. | First ImpressionsGracias
Mohammed A. | Overall ExperienceDavid, the General Manager very helpful and kind, willing to assist as needed. My unit was damaged during a beak in, appreciate the assistance with this matter.
Nina E. | Overall ExperienceI didn't like the fact that the price was not updated. It was more costly
MAURICIO R. | First ImpressionsStaff went out of their way to make sure I was pleased with my purchase and long-time stay.
Lenard T. | First ImpressionsHelpful and responsive team
Robert L. | First ImpressionsGlad it’s done
LORA B. | Overall ExperienceFloor staff were very helpful and willing to help work.
Dewayne B. | First ImpressionsThe Manager was very helpful and nice.
Maria E. | First ImpressionsStaff very helpfull
FRANCISCO T. | Overall ExperienceIf you can correct the spelling of my first name. Your paper work show--OLIVA. My last name is incorrect also.The correct spelling of my full name. Olivia Pollard
Olivia P. | First ImpressionsChose above average because when I called the number for the facility, I would get a call center and they were never able to transfer me to the actual store. They would always say they'll send a message to call me back. They would never call me back. Only time they did was when I'd pay my rent late since no one could help with changing my due date or extend the due date to avoid the late fees. So I paid the $27 late fee every month for almost a year. Other than that, I love this facility and the staff! Call center needs some customer service training and more access to assist with accounts tho...
Emily R. | Overall ExperienceExcellent service.
Ruth G. | First ImpressionsDavid was very nice helpful and knowledgeable
Ernestina C. | Overall ExperienceThere was diabetic hypodermic tips in our unit from a previous renter. All they said when I brought them to the front desk was, "Thank you." Come on, there were needles left in there from someone else.
Joseph S. | Overall ExperienceGreat Staff and Outstanding Management David and Jesus is awesome! I highly recommend!!!
Kenneth S. | Overall ExperienceThe light above my unit was never working.
NADINE B. | Overall ExperienceThe mgr (David) and his staff are most helpful, especially in the context of college students needing support during all the unexpected move-out and move-in variations withto covid. They are very customer focused, which is hard to find these days. The only request would be to have the local number posted and more available. The 800 number helps with most basic scheduling, but when I as a customer need something more specific and need to talk with the local office, it was impossible to find a phone number that I could call directly. I do appreciate how the mgr responded to my requests, but it would be perfect if local office numbers were more accessible.
Nathaniel B. | Overall ExperienceKeep up the good job!!!
ALEJANDRO G. | Overall ExperienceI came in advance to get a storage for a friend. I explained everything to the salesman. I even got the key. The day my friend went to move in, they were told that they didn't have a unit, so they somewhere,and I canceled the unit
cynthia B. | Overall ExperienceGood management
Christopher R. | Overall ExperienceHonestly she was amazing went above and beyond loved working with her she’s had bar far the best amazing customer service
Bianca G. | First ImpressionsFrom the moment we got the Storage Unit it should have been 1 month free. Instead it was charged and we got emails, phone, and text alerts saying we owed a bill. We went to storage unit but not even a week after just getting the storage unit we had not slip and lock on our storage unit! Unacceptable.. We go into office to the very people who just gave us the unit and they remember us and so they didn't have answers as to why it happened and how it was someone else fault and no ownership taken. Very bad experience with this process!
Khori B. | Overall ExperienceThis is my second time renting from this facility, the staff is so helpful and friendly. I love their indoor facility with climate control, main reason why I choose them over other storage facilities. They also give you the first months rent free and if you ever need to upsize Or down size they have a great selection to do so.
Frania G. | First ImpressionsI brought a friend to help me move my things and he said hes never been in a storage place like that He found it to be very clean and secure. ¡Gracias!
LORI LYNN N. | Overall ExperienceND
Edmundo C. | Overall ExperienceFriendly staff. Always helpful. Secure and clean.
MARTHA M. | Overall ExperienceThe staff was very kind and helpful. I highly recommend this location.
April C. | First ImpressionsAwesome
David R. | Overall ExperienceGreat experience. I would definitely recommend them.
Sheilah T. | Overall ExperienceGreat Service! Very professional, knowledgeable, organized and on time! They were able to correct shipment mis-information from general office. Pleasant and calm especially when I'm tired n rushing.
Margaret C. | Overall ExperienceThank you again Jesus and Issac @ the Pomona in California off Garey Ave
Angelina T. | Overall ExperienceManager/Owner was extremely helpful. We travel for business selling semi precious jewelry at special events such as County fairs and we recognize and appreciate excellent customer service.
John G. | First ImpressionsEveryone at Uhaul was very helpful and storage unit clean and secure. The young man helping me with my storage unit rental was professional and thorough. A good experience all around.
Lorraine m. | First ImpressionsYes, very nice. Very very nice. Twice as nice. Make that three times as nice. How many nices is that? I lost count, but its still pretty nice.
Shadi A. | First ImpressionsVery very bad bugs there like a lot I had to throw alot of my personal belongings away due to the bugs
Angela D. | Overall ExperienceVery good Tony help me a lot.
Rosie V. | First Impressionsvery busy, but still staff was helpful and very polite
Salina a. | Overall ExperienceAfter all my problem , I found a wonerderful manager who helped me so much.
Mary Kay B. | Overall Experience