Customer Reviews for U-Haul Moving & Storage at Garey Ave

6,085 comentarios

2190 N Garey Av   Pomona, CA 91767
(Below Arrow Hwy)

(909) 596-6591

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(909) 596-6591

2190 N Garey Av
Pomona, CA 91767
(Below Arrow Hwy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO C. 
Clasificación:
5.0

Clean truck windows prior to renting

Carlos G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernesto M. 
Clasificación:
5.0

The air conditioning did not work. It was incredibly hot.

Karen Y. 
Clasificación:
5.0

The representative was knowledgeable and friendly

Peter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

rebecca N. 
Clasificación:
4.0

El cliente no dejó un comentario.

George B. 
Clasificación:
5.0

Nothing. Your team at this location were awesome. Polite,respectful and very helpful.

Rusty K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan T. 
Clasificación:
5.0

Check engine light was a little disconcerting

Solomon O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia B. 
Clasificación:
5.0

Everything was gray as is, manager David Sahagun treats his customers great thanks the Veterans for their service. David's crew is great professional friendly under his guidance great teamwork.

JOHN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim B. 
Clasificación:
3.0

Ridiculous to charge for less then a mile for returning the rental when it said the distance for the drop off was 150 miles.

JAMES P. 
Clasificación:
5.0

Employees are great friendly and professional

JOHN V. 
Clasificación:
5.0

The staff here at Garey location were friendly and made the trailer pickup easy.

Andrew M. 
Clasificación:
5.0

Great customer service. Best I ever have had at a Uhaul facility. ¡Gracias!

Diane W. 
Clasificación:
5.0

El cliente no dejó un comentario.

adan J. 
Clasificación:
5.0

The employees at this location are very friendly. They stay positive even when experiencing computer system issues that back up the rental line.

Frank M. 
Clasificación:
5.0

Quick and easy.

Richard R. 
Clasificación:
5.0

Good staff

gerardo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry N. 
Clasificación:
2.0

We used 1 U-Box to ship our furniture, clothes and small items from California to NYC. We relied on professional movers recommended on U-Hail website to load the box in California. Yesterday our U-Box arrived in New York at our address. I was present when the local movers opened the box and I took videos and pictures. All the pieces of furniture were either in pieces or damaged enough to make them unusable. Mirrors are broken, most of the rigid plastic bins we used to store our small items were completely wrecked causing the small items inside to be damaged as well.

Dario C. 
Clasificación:
5.0

The guys are always quick to get me in and out on my trip. Keep up the good work

DAVID R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michaeline T. 
Clasificación:
5.0

El cliente no dejó un comentario.

floyd J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynsey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rene M. 
Clasificación:
5.0

Excellent experience!

chris B. 
Clasificación:
4.0

When checking the truck, have customer their to go over all details that they will be charged for. I believed my gas gage was at the exact spot it was when I rented the truck but I still got charged for 1.5 gal of gas. Had the employee went over that with me I would have disputed that claim.

Paul W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Duane B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

Nada

Hilda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRICKETT H. 
Clasificación:
3.0

Make sure the trucks are clean before giving them out. A nice employee had to mop out the back right before we were about to take off because someone exploded a two liter soda. The seats, window levers, steering wheel, and dash were also sticky for some unknown reason and it smelled strongly of vomit.

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric R. 
Clasificación:
2.0

The customer service team was awful, never gave me answers never called me back, the billing dept charged me for no reason. Very Bad experience.

Richard H. 
Clasificación:
5.0

perfect to work with

Don S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Suzanna C. 
Clasificación:
5.0

Nothing , you guys did great !

Brianna D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

richard c.  |  Overall Experience 
Clasificación:
5.0

very friendly and detail oriented. thank you barb

Barbara Q. 
Clasificación:
4.0

Jose hooked up the Rogue on a tow dolly and bith straps came off the front tires while we were towing it. Luckily the chains were still in place but we could have lost our vehicle on the highway. Another uhaul location helped us secure it correctly. Everything was fine for the rest of the move.

Stephanie R. 
Clasificación:
5.0

Not much, the staff was polite and courteous

Raymond M. 
Clasificación:
5.0

El cliente no dejó un comentario.

April A. 
Clasificación:
5.0

This is a good location, centrally located in Pomona. David and the other staff are helpful and courteous. The only downside is all the homeless hanging around the facility. I had to constantly keep my head on a swivel to keep aware of my surroundings. I would definitely use U Haul and this location again.

stephen a.  |  Overall Experience 
Clasificación:
1.0

Everything!! Ridiculous unnecessary charges and no one will answer calls to correct the charges

Dawn M. 
Clasificación:
5.0

A smooth transaction!

Leroy C. 
Clasificación:
3.0

As I said earlier, the email and text communication sucked. The actual date pick up and equipment went well.

Tim B. 
Clasificación:
5.0

Thank you for making the rental so easy and fast.

Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY M. 
Clasificación:
5.0

Staff is always friendly which makes for a good experience. ¡Gracias!

Nina H. 
Clasificación:
5.0

The localtion did fine. It's the totat experience that was damn near traumatizing. Coordinating between UHaul and MovingHelp was disastrous. Doubtful I could recommend the "total" event to anyone. In fact, would probably try to discourage it. Certainly I won't do it again.

LARRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

james T. 
Clasificación:
5.0

The manager gave great customer service when I informed him of the equipment that had rented needed service.

SERGIO V. 
Clasificación:
5.0

Free coffee would be nice for customers.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
2.0

Customer service, personnel, and equipment were wonderful. Area and homeless people were unpleasant. Went to drop off at night and didn't due to multiple homeless with mental health issues in lot

Mike H. 
Clasificación:
5.0

Friendly and helpful staff.

Abelardo J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
5.0

Wonderful service/ great communication!@ Very professional and courteous..

robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM D. 
Clasificación:
4.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon S. 
Clasificación:
4.0

Great customer service fast and safe instillation

Ericka F. 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth C. 
Clasificación:
5.0

Great experience

Mason M.  |  First Impressions 
Clasificación:
5.0

Make sure a lock comes w the truck to lock up the back rolling door to secure the belongings .

Michellyn W. 
Clasificación:
5.0

The manager David and his staff were always professional, helpful and courteous. They were willing to go the extra mile to insure all my needs were taken care of. Thank you David and staff.

RALPH F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
5.0

No improvements. You gave excellent customer service

Steve E. 
Clasificación:
4.0

One safety concern I had is when I was dropping off the 6x12 trailer. Employee told me where to back in the trailer. He went into the spot and I asked if he would help guide me back in between 2 rows of other trailers. He said yes, the whole time I was backing in he was on his phone.

Alejandro V. 
Clasificación:
5.0

I love this location. The manager, David, and all of the employees are great!

Katelyn F. 
Clasificación:
5.0

U-Haul consistently has made it easy for me to rent moving equipment. The online reservation system works, service is helpful for pickup and return, and prices are fair. What a relief when a service just works well.

Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

floyd J. 
Clasificación:
1.0

the staff was rude as if I didn't understand what they were saying. Staff also told me it was at quarter tank, went in and in was eighth.

Orion U. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH L.  |  Overall Experience 
Clasificación:
4.0

Provide better instructions if the drop off location is closed on the weekend. I was like “what the fuck do I do?”

Paul G. 
Clasificación:
5.0

Tony is the best, everything is clean and nice.

Shadi A.  |  Overall Experience 
Clasificación:
4.0

Quick, easy and got the job done. Easy and efficient return process.

Jeff C. 
Clasificación:
5.0

Great job! Keep up the good work

Patricio G. 
Clasificación:
5.0

great service

floyd J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lonnie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry M. 
Clasificación:
4.0

The part where I do the inspection myself was a little More smart-phone-ey than I prefer

CHRISTINA W. 
Clasificación:
5.0

David was extremely helpful wouldn't go anywhere else.

JEREMIAH S. 
Clasificación:
4.0

Your assistant manager was fast, polite, kept me informed and walked me through. Thank you for helping me.

Michael R.  |  First Impressions 
Clasificación:
5.0

Prob one of the most amazing staff and professionals to rent from. David and his staff kept me informed and hoped me every step of my stay thank you all

MARKAY L.  |  Overall Experience 
Clasificación:
5.0

All the staff were wonderful and so polite. David the manager was unbelievable. I serve in the military and I'm always being sent out of the country for training or on temporary assignments and can't always make my payments on time. David would waive my late fees and even gave me his personal cell number so I can make my payments directly with him. I was just recently deployed to Ukraine and he made sure my unit was closed out and sent me a message letting me know it was done. My overall experience with him and all the staff was impeccable and well worth every dime I spent.

ROSE H.  |  Overall Experience 
Clasificación:
5.0

Nothing that I can think of. Your service was fast and efficient as usual. I've never had a problem here. Everyone there is friendly and courteous. I would recommend you to anyone needing a truck to rent or any equipment to move with.

MICHELLE D. 
Clasificación:
1.0

Don't send trucks out with gas below the empty line, oil light on and dirty cup holders.

Beatrice C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

YVETTE M. 
Clasificación:
4.0

by far this is the best U-Haul in the area.

Juan S. 
Clasificación:
3.0

Transmission was dragging at times...windows dirty...gas on empty.

PETE G. 
Clasificación:
5.0

my visit was excellent

ROCHELLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dieter B. 
Clasificación:
5.0

One small complaint: Please clean the windshield before sending the truck out.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ermal W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Manuel A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Angelica V. 
Clasificación:
5.0

See above coment....they are the best.

CYNTHIA A. 
Clasificación:
2.0

Since, apparently, it is a common problem for the line that connects the nozzle to the gas tank to be cut, you NEED to check it on EVERY vehicle BEFORE renting it to a customer.

Dane G. 
Clasificación:
4.0

El cliente no dejó un comentario.

MONTGOMERY ISAIA S.  |  First Impressions 
Clasificación:
5.0

Thank you holt ave. team you are awesome.

Ana C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M.  |  First Impressions 
Clasificación:
5.0

The representative at the location I use was helpful and friendly

Jef T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Manuel A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon L.  |  Online Move In 
Clasificación:
5.0

Love working with U-Box, and U-Haul staff across country twice.

Regina R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

judy l.  |  Overall Experience 
Clasificación:
2.0

The unit 1135 that was rented to me has a huge piece of drywall missing giving access to my belongings from the adjacent storage unit . I would like to be compensated for this lack of security on your part .

Robert S.  |  First Impressions 
Clasificación:
5.0

You've always been very friendly and helpful, whenever I need to rent a truck or anything I've need I'd a good customer service

Araceli L.  |  First Impressions 
Clasificación:
5.0

Everyone was extremely helpful and professional I have never used public storage before and I was a little apprehensive about the whole thing. My unit is convenient and very fairly priced. I am very happy I chose Garey Rental and Storage

Patricia V.  |  First Impressions 
Clasificación:
5.0

The manager was very professional and friendly.

stephen a.  |  First Impressions 
Clasificación:
5.0

Tony is the best, :)

Shadi A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas V.  |  Overall Experience 
Clasificación:
5.0

I would recommend this location highly. Everyone was very helpful and the location was always clean. It would have been nice if there had of been a way to have the lights stay while I was in my unit.

DOLLY D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SELESTINO S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TONIA J.  |  Overall Experience 
Clasificación:
1.0

Firstly staff must learn to write clients names correctly! My first name is Jonathan but not Jonathon as is displayed here! I am disabled senile customer in a wheelchair Secondly, The Behavior of a staff member at the N Garey location named Karl was insolent n displayed gross insurbodination n should be removed from performing such essential customer services like that for U-Haul Customers! N should be terminated immediately To me his behavior poses a great liability to the company! Thirdly, I rented the U-Haul truck one way from Bakersfield California to Montclair San Bernardino County n to be dropped off at the North Garey location in Pomona n qualify for a month's free storage facility at the same location After a lot of unnecessary wrangling with Karl the truck was dropped off I arrived home n noticed that my American Express Card was charged $65.00 I called U/Haul to find out what the charges of $65.00 was for? Initially I was told it was for gas! Attempt was made the day before with the tank fully filled n Karl rejected the drop off! What is the charge of $65.00 for? This case is filed for dispute Slready my credit card had been charged $181.00 plus for the trip Bakerfield to Montclair California Please stop charging my credit card unnecessary because it is In your possession I will prefer monthly bills sent to me for settlement I am very disappointed in U/Haul n will never refer anyone to u! Jonathan Joe Simons dated 20/31/2021

Jonathan S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Henri P.  |  Overall Experience 
Clasificación:
5.0

This place was great! Always super clean. The manager David is so helpful and kind! I Would recommend this location to everyone!!!

Anthony D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Harminder K.  |  Online Move In 
Clasificación:
4.0

For questions number 1 and 5 I answered both no. It was really half yes and no for both questions. Answer 1 the facility felt secure however by storage row never turned on. Luckily there was natural light from the window. Answer 5 although, facility was clean the storage area, restroom, lobby and indoor painting the lighting in my storage area wasn't working.

Rosaura C.  |  Overall Experience 
Clasificación:
1.0

I reserved 2 10x10 units over the phone, and when I arrived they had only reserved one of them. I was forced to use a different storage company to store the rest of my inventory.

August J.  |  First Impressions 
Clasificación:
5.0

Gracias

JOSEPH L.  |  First Impressions 
Clasificación:
5.0

Everything went well, the staff were helpful and there was more than enough space to move in and out of the unit. Excelente

Dewayne B.  |  Overall Experience 
Clasificación:
4.0

Very satisfied with everything

Maria D.  |  First Impressions 
Clasificación:
5.0

I like how they treat you

Sara H.  |  First Impressions 
Clasificación:
5.0

Thank you to David always helping me out. Appreciated

Raquel G.  |  Overall Experience 
Clasificación:
3.0

Some of the staff were good to work with, others less so. They didn't have the unit I'd reserved ready when i arrived, so gave me another unit. All the units were dark and small, and the hours aren't convenient. While some of the staff is friendly, the one who rented me a van had a sticker that said "owner" on his nametag and was the least helpful and competent of the staff.

Joe M.  |  Overall Experience 
Clasificación:
5.0

The manager David was very helpful and courteous to customers like myself. Great customer service, respectful and helpful. Thanks David your the best.

Rosemary J.  |  First Impressions 
Clasificación:
3.0

1st month free is not true, even though the representative specifically stated i qualified for it, accesse hours state until 10 pm but that is also false Information. Facility closes at 7 pm, drive up access is also false information.

Alexis a.  |  First Impressions 
Clasificación:
5.0

Excellent! Even helped us jump start one of our cars when it couldn't start. Highly recommend this U-Haul location. David and Dennis were very helpful.

Nnaji I.  |  Overall Experience 
Clasificación:
3.0

I cleared my storage on the 3rd of August. Spoke to an employee and informed him we moved out of our space. He said take pictures and they'll take care of the rest. They didn't close out my space and I was sent a upcoming payment notice. It took 45 minutes on the phone to resolve their mostake.

Nicholas S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise S.  |  Overall Experience 
Clasificación:
2.0

My unit had ants, i was once locked inside the facility for over an hour because they locked up early and no one bothered to check if anyone was still there not to mention that there is no way to reach the actual facility by phone when you call the listed number it gives you the 800 number and you can be on hold indefinitely, and the parking lot is always covered in broken glass and litter. It is poorly managed but the staff was always friendly just not very helpful. I had an outdoor unit and 2 uboxes there. I requested access to my 2 uboxes and was told to deal directly with the GM, i gave 2 days notice and the boxes weren't put out until 1 pm and i wasted money and time renting a trailer and when i came to get a couple essentials with my car they had put the units away even though i let the GM know i would be back before close to access them. This location is a mess.

Meaghan R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TONIA J.  |  First Impressions 
Clasificación:
3.0

Demasiado roedores en las Instalaciones

Julieta V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Delores G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Armando G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos G.  |  Overall Experience 
Clasificación:
2.0

I had to throw away some items that got mildew on them from the unit's floor. The lights didn't stay on continuously.; only when someone walked up and down the aisle. The location was a poorly planned facility. I'm relieved to be rout of that facility.

Karla B.  |  Overall Experience 
Clasificación:
2.0

I had to throw some items away; due to problems with the floors in my unit. I was disappointed that the Pomona CA facility didn't stay open until 10 pm. I couldn't get helpers to move items out due to the time they closed the building. There were no ramps for the units upstairs.

Karla B.  |  First Impressions 
Clasificación:
5.0

Nothing but high marks for this Uhaul

richard w.  |  Overall Experience 
Clasificación:
5.0

I am so sad to move out from this storage facility to another one this was the best storage and the stuff.

Zaheen S.  |  Overall Experience 
Clasificación:
5.0

David, behind the desk, made my interaction with this particular U-Haul a very satisfying experience. He went out of his way to help us and I have used this U-Haul many times in the past and will continue to do so.

Lenard T.  |  Overall Experience 
Clasificación:
5.0

Super easy sign up and move in. No hassle, no problems.

K Scott H.  |  Online Move In 
Clasificación:
5.0

David was super nice and helpful! He answered all my questions and made the experience easy.

Anthony D.  |  First Impressions 
Clasificación:
5.0

Gracias

Mohammed A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie B.  |  First Impressions 
Clasificación:
4.0

David, the General Manager very helpful and kind, willing to assist as needed. My unit was damaged during a beak in, appreciate the assistance with this matter.

Nina E.  |  Overall Experience 
Clasificación:
3.0

I didn't like the fact that the price was not updated. It was more costly

MAURICIO R.  |  First Impressions 
Clasificación:
5.0

Staff went out of their way to make sure I was pleased with my purchase and long-time stay.

Lenard T.  |  First Impressions 
Clasificación:
5.0

Helpful and responsive team

Robert L.  |  First Impressions 
Clasificación:
5.0

Glad it’s done

LORA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

paula b.  |  Overall Experience 
Clasificación:
4.0

Floor staff were very helpful and willing to help work.

Dewayne B.  |  First Impressions 
Clasificación:
5.0

The Manager was very helpful and nice.

Maria E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Delores G.  |  First Impressions 
Clasificación:
5.0

Staff very helpfull

FRANCISCO T.  |  Overall Experience 
Clasificación:
5.0

If you can correct the spelling of my first name. Your paper work show--OLIVA. My last name is incorrect also.The correct spelling of my full name. Olivia Pollard

Olivia P.  |  First Impressions 
Clasificación:
4.0

Chose above average because when I called the number for the facility, I would get a call center and they were never able to transfer me to the actual store. They would always say they'll send a message to call me back. They would never call me back. Only time they did was when I'd pay my rent late since no one could help with changing my due date or extend the due date to avoid the late fees. So I paid the $27 late fee every month for almost a year. Other than that, I love this facility and the staff! Call center needs some customer service training and more access to assist with accounts tho...

Emily R.  |  Overall Experience 
Clasificación:
5.0

Excellent service.

Ruth G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle M.  |  First Impressions 
Clasificación:
5.0

David was very nice helpful and knowledgeable

Ernestina C.  |  Overall Experience 
Clasificación:
3.0

There was diabetic hypodermic tips in our unit from a previous renter. All they said when I brought them to the front desk was, "Thank you." Come on, there were needles left in there from someone else.

Joseph S.  |  Overall Experience 
Clasificación:
5.0

Great Staff and Outstanding Management David and Jesus is awesome! I highly recommend!!!

Kenneth S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerson S.  |  First Impressions 
Clasificación:
4.0

The light above my unit was never working.

NADINE B.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Jeffery F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebekah C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Azucena M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Radon R.  |  Overall Experience 
Clasificación:
5.0

The mgr (David) and his staff are most helpful, especially in the context of college students needing support during all the unexpected move-out and move-in variations withto covid. They are very customer focused, which is hard to find these days. The only request would be to have the local number posted and more available. The 800 number helps with most basic scheduling, but when I as a customer need something more specific and need to talk with the local office, it was impossible to find a phone number that I could call directly. I do appreciate how the mgr responded to my requests, but it would be perfect if local office numbers were more accessible.

Nathaniel B.  |  Overall Experience 
Clasificación:
5.0

Keep up the good job!!!

ALEJANDRO G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

April C.  |  Overall Experience 
Clasificación:
2.0

I came in advance to get a storage for a friend. I explained everything to the salesman. I even got the key. The day my friend went to move in, they were told that they didn't have a unit, so they somewhere,and I canceled the unit

cynthia B.  |  Overall Experience 
Clasificación:
5.0

Good management

Christopher R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammed A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Saul O.  |  Overall Experience 
Clasificación:
5.0

Honestly she was amazing went above and beyond loved working with her she’s had bar far the best amazing customer service

Bianca G.  |  First Impressions 
Clasificación:
2.0

From the moment we got the Storage Unit it should have been 1 month free. Instead it was charged and we got emails, phone, and text alerts saying we owed a bill. We went to storage unit but not even a week after just getting the storage unit we had not slip and lock on our storage unit! Unacceptable.. We go into office to the very people who just gave us the unit and they remember us and so they didn't have answers as to why it happened and how it was someone else fault and no ownership taken. Very bad experience with this process!

Khori B.  |  Overall Experience 
Clasificación:
5.0

This is my second time renting from this facility, the staff is so helpful and friendly. I love their indoor facility with climate control, main reason why I choose them over other storage facilities. They also give you the first months rent free and if you ever need to upsize Or down size they have a great selection to do so.

Frania G.  |  First Impressions 
Clasificación:
4.0

I brought a friend to help me move my things and he said hes never been in a storage place like that He found it to be very clean and secure. ¡Gracias!

LORI LYNN N.  |  Overall Experience 
Clasificación:
5.0

ND

Edmundo C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina O.  |  First Impressions 
Clasificación:
5.0

Friendly staff. Always helpful. Secure and clean.

MARTHA M.  |  Overall Experience 
Clasificación:
5.0

The staff was very kind and helpful. I highly recommend this location.

April C.  |  First Impressions 
Clasificación:
5.0

Awesome

David R.  |  Overall Experience 
Clasificación:
5.0

Great experience. I would definitely recommend them.

Sheilah T.  |  Overall Experience 
Clasificación:
5.0

Great Service! Very professional, knowledgeable, organized and on time! They were able to correct shipment mis-information from general office. Pleasant and calm especially when I'm tired n rushing.

Margaret C.  |  Overall Experience 
Clasificación:
5.0

Thank you again Jesus and Issac @ the Pomona in California off Garey Ave

Angelina T.  |  Overall Experience 
Clasificación:
5.0

Manager/Owner was extremely helpful. We travel for business selling semi precious jewelry at special events such as County fairs and we recognize and appreciate excellent customer service.

John G.  |  First Impressions 
Clasificación:
5.0

Everyone at Uhaul was very helpful and storage unit clean and secure. The young man helping me with my storage unit rental was professional and thorough. A good experience all around.

Lorraine m.  |  First Impressions 
Clasificación:
5.0

Yes, very nice. Very very nice. Twice as nice. Make that three times as nice. How many nices is that? I lost count, but its still pretty nice.

Shadi A.  |  First Impressions 
Clasificación:
1.0

Very very bad bugs there like a lot I had to throw alot of my personal belongings away due to the bugs

Angela D.  |  Overall Experience 
Clasificación:
5.0

Very good Tony help me a lot.

Rosie V.  |  First Impressions 
Clasificación:
5.0

very busy, but still staff was helpful and very polite

Salina a.  |  Overall Experience 
Clasificación:
5.0

After all my problem , I found a wonerderful manager who helped me so much.

Mary Kay B.  |  Overall Experience 
Clasificación:
5.0

all good

Art D.  |  First Impressions 
Clasificación:
5.0

the customer service was great. They took the time to explain in detail how things work and gave me the best price. I will continue to do business with them.

Teddy G.  |  First Impressions 
Clasificación:
5.0

I never have no problems !!

ALEJANDRO G.  |  First Impressions 
Clasificación:
5.0

They were nice an helpful. U haul kept sending to uhauls not close to the address I was going too. Plus i need a copy of my bill Thank you

Mary Kay B.  |  First Impressions 
Clasificación:
5.0

great service, nice people

Kristina H.  |  First Impressions 
Clasificación:
5.0

Thank you! The transition from another U-Haul facility in Riverside Ca to yours was an easy one! I had a storage with you for 2 years and my unit was clean.....no visible animal dropping at all!thanks

Anna N.  |  Overall Experience 
Clasificación:
5.0

Ira was extremely helpful and answered all of our questions. This is by far the best experience I've ever had with a moving company. Would definitely recommend to anyone.

Lucas H.  |  First Impressions 
Clasificación:
5.0

Excellent customer service! Thanks!

Eric W.  |  Overall Experience 
Clasificación:
5.0

Good people ,good service !

ALEJANDRO G.  |  Overall Experience 
Clasificación:
5.0

My move from Michigan to California went stress free. The delivery guys that U-Haul arranged at California were also awesome. This is one of the cheapest and best quality long distance move.

Prashant t.  |  Overall Experience 
Clasificación:
5.0

Marco's crew is always professional, knowledgeable, and helpful. Even with Marco not their, David is handling business!!! Sincerly, Nancy Reyes Frequent User

NANCY R.  |  Overall Experience 
Clasificación:
5.0

All staff are courteous and friendly. I have always had a very positive experience and feel well taken care of.

Beth W.  |  First Impressions 
Clasificación:
1.0

Very poorly designed center All large units were in back of facility VERY tight corners to get to unit & low unit door heights -Our 2 couches were ruined to getting to the unit

Johnny V.  |  Overall Experience 
Clasificación:
5.0

Great help

FRANKIE O. | Reservación
Clasificación:
5.0

I received superior customer service for my rental space at U-Haul Moving & Storage at Garey Ave from both Marco (checkin) and Joshua (check-out). Even though lines were long, the service was quick.

mitchell s.  |  Overall Experience 
Clasificación:
5.0

David was amazing , very kind patient and helpful he was just great

erin r. | Reservación
Clasificación:
4.0

Unit had not been swept but otherwise fine. A mistake on the contract was caught but did not get a full copy of the revision until I asked. This seemed a bit odd to me. Otherwise, it was great

charlene a.  |  Overall Experience 
Clasificación:
4.0

no comment

justo g.  |  Overall Experience 
Clasificación:
5.0

Very nice employees and helpful

JULIANNA M.  |  Overall Experience 
Clasificación:
5.0

It was convenient and accessible when I needed it

Mark P.  |  Overall Experience 
Clasificación:
4.0

Thanks for everything God bless

SHAMEICA L.  |  Overall Experience 
Clasificación:
5.0

There was one employee that I had to deal with several times (Angel). He was unwilling to help with even the most basic tasks. He wouldn't even help me find my unit. Otherwise my experience was great!

Jesse H.  |  Overall Experience 
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