Customer Reviews for U-Haul Moving & Storage at Garey Ave

5,984 comentarios

2190 N Garey Av   Pomona, CA 91767
(Below Arrow Hwy)

(909) 596-6591

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(909) 596-6591

2190 N Garey Av
Pomona, CA 91767
(Below Arrow Hwy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

my visit was excellent

ROCHELLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dieter B. 
Clasificación:
5.0

One small complaint: Please clean the windshield before sending the truck out.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ermal W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Manuel A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Angelica V. 
Clasificación:
5.0

See above coment....they are the best.

CYNTHIA A. 
Clasificación:
2.0

Since, apparently, it is a common problem for the line that connects the nozzle to the gas tank to be cut, you NEED to check it on EVERY vehicle BEFORE renting it to a customer.

Dane G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL P. 
Clasificación:
5.0

I was able to pickup trailer quickly and return quickly and easily.

Kenneth R. 
Clasificación:
5.0

The staff was super. Very quick and efficient. Very friendly and nice.

JAMES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

gLEN W. 
Clasificación:
1.0

Always rent trucks out on empty. Claim that the gas gets stolen. Security it terrible and not security cameras. This place has horrible owners.

Beatrice C. 
Clasificación:
5.0

Supervisor super nice abd friendly. Really good customer service

SANTA P. 
Clasificación:
5.0

U-Haul has been the only moving company that did everything they said he would. The moving industry now is so corrupt and they will tell you anything that you may want to hear but promise and keep nothing. U-Haul has been straightforward and kept and done everything they said they would.

Barry R. 
Clasificación:
5.0

Truck smelled great too

MITCHELL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAAK K. 
Clasificación:
5.0

Look up David Sahagun, the general manager there. Gave me excellent information on what I needed, helped correct a minor problem with the equipment when I returned, and made the overall process very smooth.

DANIEL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MONTGOMERY ISAIA S.  |  First Impressions 
Clasificación:
5.0

Thank you holt ave. team you are awesome.

Ana C.  |  Online Move In 
Clasificación:
5.0

I have been a customer since the mid 1990's at this same location never had a problem or a bad experience. Equipment is always available when I need it. I recommend this U-Haul location to everyone. Gracias

FERNANDO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KURT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD W. 
Clasificación:
5.0

The customer service was great

TAMER O. 
Clasificación:
5.0

The first truck we got leaked fuel all over the gas station when we filled it up the first time. The U-Haul people immediately got us a new truck that was in perfect condition and that make our 1,000 mile journey with no problems at all. I am very happy. The return process was simple as well.

IVERSON JACK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
3.0

Some confusion about drop off location and mileage allowance.

LANDON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FLORENCE E. 
Clasificación:
5.0

Excellent service.

LILIANA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCO D. 
Clasificación:
5.0

The representative at the location I use was helpful and friendly

Jef T.  |  First Impressions 
Clasificación:
5.0

The service was great.. The guy who hook up trailer was very helpful.. Role model employee

JAMPA W. 
Clasificación:
5.0

The wait time in the office was a little long, but the employees were friendly and it was just busy on Christmas Eve. Still very satisfied

KYLE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Manuel A.  |  First Impressions 
Clasificación:
5.0

Although I needed a storage place they tried to accommodate but we went elsewhere nothing was available there I needed a bigger storage.

DAMARIS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon L.  |  Online Move In 
Clasificación:
2.0

They rent all their trucks with NO gas. The light is on and you have to drive it immediately to a gas station. They they offer $ if your return it with 1/4 tank. What are they doing with the gas that is returned in trucks? This is also the place where our catalytic converter was stolen but they claimed non of their security cameras were working and then said that the owner replaces them for a fee. What? This place used to be our go to. Now we only rent from there if we absolutely have to. Their business practices seem shady.

RANDALL L. 
Clasificación:
5.0

I would have liked to receive a phone call after I turned in the report and keys over night. I wanted to discuss an incident and it's difficult to get thru without the call center.

KIMBERLY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARIO F. 
Clasificación:
5.0

Love working with U-Box, and U-Haul staff across country twice.

Regina R.  |  First Impressions 
Clasificación:
4.0

Great service

Vicki D. 
Clasificación:
3.0

Get more employees There was only one guy working there today and we had to wait for a long time. We witnessed other customers frustrated over the wait. The employee working alone was really nice and professional though. Get more workers.

ROBERT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

judy l.  |  Overall Experience 
Clasificación:
3.0

Truck was filthy and reeked of cigarettes. It was nauseating, had to roll down the windows in the cold

VALERIO G. 
Clasificación:
1.0

El cliente no dejó un comentario.

RUDY Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT G. 
Clasificación:
5.0

The staff from check out to check in were professional and overall I had a great experience.k

JOSE L. 
Clasificación:
1.0

This rental was the worst experience I have ever had. You people do not talk to one another so nobody knows who is n first and who is on second. We were notified NO TRUCK ready even after we ordered 3 weeks in advance, then truck is ready. You people need to go to U-Haul school. Next time Penske is our choice never U-Haul.

JAMES B. 
Clasificación:
5.0

The problem was they had me gone to Chino for an early start but there was no truck available so we had to drive back to Garey/Pomona location for the truck. Your client did not return the truck at chino location.

MARISA S. 
Clasificación:
4.0

It was a good fair deal that didn't take long at all. Truck was and worked fine.

JAMES K. 
Clasificación:
5.0

Fast and efficient service thank you

FRANCISCO A. 
Clasificación:
5.0

Everything was superb. Thank you and Merry Christmas and a Happy New Year 🎊.

BARBARA A. 
Clasificación:
5.0

Move of items across country went perfectly well, good communication, friendly staff, cheaper than others.

TUSHAR P. 
Clasificación:
5.0

Continue to do what you are doing. I appreciate the speed of on-line reservation. Thank you to my service writer.Thanks to the gentleman who walked me through and checks the truck I rented. It was ready to go. Return was seamless.

LISA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAYWARD G. 
Clasificación:
2.0

The unit 1135 that was rented to me has a huge piece of drywall missing giving access to my belongings from the adjacent storage unit . I would like to be compensated for this lack of security on your part .

Robert S.  |  First Impressions 
Clasificación:
5.0

You've always been very friendly and helpful, whenever I need to rent a truck or anything I've need I'd a good customer service

Araceli L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERONIMO B. 
Clasificación:
5.0

Everyone was extremely helpful and professional I have never used public storage before and I was a little apprehensive about the whole thing. My unit is convenient and very fairly priced. I am very happy I chose Garey Rental and Storage

Patricia V.  |  First Impressions 
Clasificación:
2.0

Take the customer out to the truck and do a check of condition & also check fuel level. We were told the fuel level was a half a tank & it was more like 1/4. We had to go & find the truck ourselves & it was dirty and still had the sign in the front window saying Rent Me. Our 15ft truck looked like a 10ft & the 10ftr locked like it was an 8ftr. We could hardly fit my things from my sm 1 bdrm apt in there to make one trip. We had to put the xtra in my grandson's pickup & pay him gas money.

JEAN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

FLOYD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD A. 
Clasificación:
5.0

David and the team were so so helpful . Excellent service !

ANTHONY R. 
Clasificación:
4.0

The check engine light was on when I picked the pick up truck up.

RAJIV C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHANIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLORINDA V. 
Clasificación:
5.0

The manager was very professional and friendly.

stephen a.  |  First Impressions 
Clasificación:
5.0

Tony is the best, :)

Shadi A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn R.  |  First Impressions 
Clasificación:
5.0

Service was very good.

Aaron J. 
Clasificación:
5.0

Great customer service from the U-Haul staff and hassle free.

RAFFAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas V.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Talazhjaye D. 
Clasificación:
5.0

Great service. They got me set up and out of there really fast.

EDWARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN T. 
Clasificación:
5.0

Fast checking process and nice staff.

DANIEL M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kristian G. 
Clasificación:
4.0

Customer service at this store was great. The customer service I received when I called in was sub par. My 24/7 reservation that was to be picked up at 7am was canceled and I received no email informing me so, needless to say I was very surprised when I showed up to pick up my 20' truck. When I called customer service and no one could explain to me why it had be canceled. After talking to multiple people and being transferred to closed stores I was only told "I can do nothing for you, you'll just have to wait until the store opens at 9." Again thankfully the store it self I great customer service and went out of there way to help me.

AMY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER M. 
Clasificación:
5.0

I would recommend this location highly. Everyone was very helpful and the location was always clean. It would have been nice if there had of been a way to have the lights stay while I was in my unit.

DOLLY D.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Jason Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS R.  |  Overall Experience 
Clasificación:
3.0

Service is slow and the employees do not recognize your presence. When I returned the truck I stood at the return lane for 10 minutes, 2 employees saw me 1 was helping a customer the other just walked past me. Neither said we will be with or someone is coming. I had to leave the truck and walk inside and request help to return the truck. Two employees were inside behind the counter. no customers waiting and seemed annoyed that I asked for help. I continue to come here because it is so close to my home but not the best in customer service. I will calling them today to see why I am being charged $6.86 two days after i returned the truck and was emailed my final receipt.

LISA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J. 
Clasificación:
5.0

Good customer service

Lorenzo C. 
Clasificación:
5.0

Great service.

MATTHEW L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SELESTINO S.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

SHAMEKA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTO R. 
Clasificación:
5.0

The team that attached my trailer went above and beyond to make sure it was done properly and professionally. The gentleman that checked in my equipment after my return was very professional too. Overall, great experience. I will definitely be back!

DERRY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUGH Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAEL M. 
Clasificación:
2.0

Unprofessional, irresponsible employees

Laura M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONIA J.  |  Overall Experience 
Clasificación:
5.0

The employees were great friendly and it was very fast and quick to get your your equipment and to drop it off definitely would recommend and come back

ROXANNE H. 
Clasificación:
1.0

Firstly staff must learn to write clients names correctly! My first name is Jonathan but not Jonathon as is displayed here! I am disabled senile customer in a wheelchair Secondly, The Behavior of a staff member at the N Garey location named Karl was insolent n displayed gross insurbodination n should be removed from performing such essential customer services like that for U-Haul Customers! N should be terminated immediately To me his behavior poses a great liability to the company! Thirdly, I rented the U-Haul truck one way from Bakersfield California to Montclair San Bernardino County n to be dropped off at the North Garey location in Pomona n qualify for a month's free storage facility at the same location After a lot of unnecessary wrangling with Karl the truck was dropped off I arrived home n noticed that my American Express Card was charged $65.00 I called U/Haul to find out what the charges of $65.00 was for? Initially I was told it was for gas! Attempt was made the day before with the tank fully filled n Karl rejected the drop off! What is the charge of $65.00 for? This case is filed for dispute Slready my credit card had been charged $181.00 plus for the trip Bakerfield to Montclair California Please stop charging my credit card unnecessary because it is In your possession I will prefer monthly bills sent to me for settlement I am very disappointed in U/Haul n will never refer anyone to u! Jonathan Joe Simons dated 20/31/2021

Jonathan S.  |  First Impressions 
Clasificación:
3.0

We had a reservation for 9 am, but the truck was ready at 10.30 am. During our present in the store, this delay happened to another customer too.

NEWSHAW B. 
Clasificación:
1.0

Set a reservation but when I showed up at the time of reservation I was not able to pick up the vehicle. Scott (manager of the region) was holding the keys for a customer who wasn't there. Since I had a reservation, I feel that he should have gave the truck to me instead of holding it for someone else and making me wait two hours. Horrible customer service by him. He mentioned that he was the regional manager and has more authority over the other staff who tried to help and understood that a reservation should be honored over a person calling in last minute and giving them the rental. I really think this is wrong.

VINCENT S. 
Clasificación:
4.0

El cliente no dejó un comentario.

EVANGELINA S. 
Clasificación:
5.0

Have guards protect the inventory after business hours. Thieves steal catalytic converters from the rental trucks making less rental trucks available for rent to customers.

ANGELO D. 
Clasificación:
5.0

The equipment is well maintained and the staff is super friendly!

Donald K. 
Clasificación:
3.0

I rented a 15' ft truck and when I left the parking lot the side mirror started swinging around making it impossible to adjust it to see the side views. Very dangerous. I was really annoyed that I had to drive with the window down and hold to mirror to use it.

BERNADETTE L. 
Clasificación:
4.0

the truck was clean and ran great.

Philip R. 
Clasificación:
5.0

Hire more workers. This location is always busy; lines are long and timely to complete any transaction but staff is very pleasant and knowledgeable.

Bonnie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Henri P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Harminder K.  |  Online Move In 
Clasificación:
1.0

I reserved 2 10x10 units over the phone, and when I arrived they had only reserved one of them. I was forced to use a different storage company to store the rest of my inventory.

August J.  |  First Impressions 
Clasificación:
5.0

Gracias

JOSEPH L.  |  First Impressions 
Clasificación:
4.0

Very satisfied with everything

Maria D.  |  First Impressions 
Clasificación:
5.0

I like how they treat you

Sara H.  |  First Impressions 
Clasificación:
5.0

The manager David was very helpful and courteous to customers like myself. Great customer service, respectful and helpful. Thanks David your the best.

Rosemary J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TONIA J.  |  First Impressions 
Clasificación:
5.0

Super easy sign up and move in. No hassle, no problems.

K Scott H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie B.  |  First Impressions 
Clasificación:
5.0

Helpful and responsive team

Robert L.  |  First Impressions 
Clasificación:
5.0

If you can correct the spelling of my first name. Your paper work show--OLIVA. My last name is incorrect also.The correct spelling of my full name. Olivia Pollard

Olivia P.  |  First Impressions 
Clasificación:
5.0

Excellent service.

Ruth G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerson S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebekah C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Azucena M.  |  First Impressions 
Clasificación:
5.0

Honestly she was amazing went above and beyond loved working with her she’s had bar far the best amazing customer service

Bianca G.  |  First Impressions 
Clasificación:
5.0

This is my second time renting from this facility, the staff is so helpful and friendly. I love their indoor facility with climate control, main reason why I choose them over other storage facilities. They also give you the first months rent free and if you ever need to upsize Or down size they have a great selection to do so.

Frania G.  |  First Impressions 
Clasificación:
5.0

Everyone at Uhaul was very helpful and storage unit clean and secure. The young man helping me with my storage unit rental was professional and thorough. A good experience all around.

Lorraine m.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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