Customer Reviews for U-Haul Moving & Storage at Gandy Blvd

7,670 comentarios

3939 W Gandy Blvd   Tampa, FL 33611
(NW corner of Dale Mabry Hwy and Gandy Blvd)

(813) 832-5682

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(813) 832-5682

3939 W Gandy Blvd
Tampa, FL 33611
(NW corner of Dale Mabry Hwy and Gandy Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Hello, everything went well except I was told of my charge if I returned the truck below the gas level which was a quarter of a tank. Driving a truck makes me uncomfortable so I told Courtney I will be stopping once to put gas as I was hoping it was full, and will return it full. At that time she shoudl have said I would not be reinbursed. I spent $110.00 in gas "unecessarily" . THIS is very unfair.

anabelle P. 
Clasificación:
5.0

El cliente no dejó un comentario.

julia G. 
Clasificación:
5.0

If isn't broke don't fix it !

Royce W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINGO N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garth P. 
Clasificación:
5.0

Couldn't get much better

Gregory P. 
Clasificación:
1.0

I reserved a moving truck and car dolly 3 miles from my home. The night before I was sent a notice to pick up equipment in another county 25 miles from my home. I was told there was a quarter tank of gas in the truck and bring it back at the same level. I picked up equipment and asked if he was going to an inspection of the rented equipment. He said no and damage was already marked with an x. I asked about how to load the car dolly and he said it was easy but did not explain how to do it. I got in truck and saw it only had 18 miles to empty, not a quarter tank. Went to the gas station as my first stop. Bottom line this location not very good

Christopher L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina F. 
Clasificación:
2.0

It took almost an hour to get the keys to my rented truck. Then,when I went outside to drive off, found it was blocked in by two other trucks, so it took another 10 minutes to get those moved out of the way. The online check-in app doesn't work very well, so I had to go to the counter to pick up keys. Even though I had previously uploaded photos of the front and back of my driver's license, I had to do all of this again at the counter. And the glare of the overhead lights caused me to have to use a workaround to get the back of the license photo uploaded. Please don't bother with technology if you can't get it right. Also, on 2 out of 3 occasions, I've had to go and track someone down to check in my returned truck, even though signage indicates I should stay with the equipment and someone will be with me shortly. This location needs some cross training of employees. There were two people at the desk but only one of them knew how to process a rental. The other person was just there in case anyone needed storage, and had nothing to do but help out on miscellaneous tasks.

William W. 
Clasificación:
5.0

Trailer not recommended for long hauls. Straps do not stay in place when going long distance with different road conditions. Turbulent driving conditions lead to strap harness' slipping.

Jeremy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dwayne M. 
Clasificación:
2.0

El cliente no dejó un comentario.

CHRISTEAN W. 
Clasificación:
5.0

I've rented trailers and storage space from this location a few times prior and could not recommend it enough. Incredibly helpful and efficient in getting me hooked up and on the road. Very grateful!

JAMES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oneykka M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christa V. 
Clasificación:
5.0

Excellent professional and friendly service. Quick reaction to my requests and prompt service to assist with the loading of the trailer. I will use this location as my primary for all my U-Haul needs.

Timothy H. 
Clasificación:
3.0

El cliente no dejó un comentario.

andrea K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
2.0

El cliente no dejó un comentario.

anthony J. 
Clasificación:
4.0

I think the people are great! The only thing was our truck died and it took a long time to get it fixed.

Alwin C. 
Clasificación:
5.0

Vehicle had an odd odor, almost urine like but with as many people in and out of them as quickly it's bound to happen, right? I popped an air freshener in the vents and it was a-ok. Customer service was an absolute pleasure, they really made the whole check in and check out process so smooth!!

Margaret T. 
Clasificación:
5.0

El cliente no dejó un comentario.

daniela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale F. 
Clasificación:
5.0

My experience was good all around. The staff were very friendly and professional. Quick in and out process.

Linda P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley P. 
Clasificación:
5.0

UHaul is a standout in customer relations and the quality of people they employ. Just go to any other business and you will rarely find the kindness, politeness, and strong work ethics ofcthe UHaul workforce. Every experience with UHaul has been exceptional in how much the employees care and how hard they work! Bravo!!!

Leslie O. 
Clasificación:
3.0

Rude lady on the desk. Won't let anyone complete a sentence and knows EVERYTHING. Asked to change from a 10 ft truck to a van but was told she didn't have any. Not sure what those 3 vans up front were doing but they weren't available. She doesn't get up she just sits there and looks at everyone with distain. Not sure what's wrong with her life but she should consider another line of work instead of customer service.

Jerry Y. 
Clasificación:
3.0

We were dropping off equipment and renting a storage unit in the same trip. After completing the storage setup, we began offloading from the UHaul rental. Employee knew we were still on site and wanted that we also wanted to turn in equipment when offloading was complete.. but employee left 15 minutes early.. preventing us from doing so.

Alexander D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy L. 
Clasificación:
5.0

General Manager handled rental and she was outstanding. One of the BEST customer Service experiences of the last several years.

Gregory P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam P. 
Clasificación:
5.0

The staff were great. Fast and efficient. Super easy to rent a trailer and I'll do it again without hesitation.

Matthew S. 
Clasificación:
1.0

Overcharged. 13 min late for drop off and charged $20 for after hours drop. Give me a break. No one told me there would be a charge for after hours. This was unfair and not appreciated. Don't rent at this location.

David S. 
Clasificación:
5.0

These folks were Great. Very helpful and friendly

Benjamin S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Noreen H. 
Clasificación:
5.0

Check-in and check-out very easy, trailer was clean and very well kept. All-together a great experience.

Charles L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
4.0

Needs to be better staff…it appears that some of the staff was more concerned with their personal issues than helping the customers.

Javier L. 
Clasificación:
3.0

El cliente no dejó un comentario.

pablo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber T. 
Clasificación:
5.0

Handle the containers with care.

Rudeliz a R. 
Clasificación:
3.0

Old truck. Ran like a tank

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

latoya S. 
Clasificación:
2.0

Your equipment was sub-standard and borderline unsafe. I reached out to the U-Haul location general manager about my concerns and never heard anything back. Truly "customer no-service". I will not be using this location again and will look at others for any future moving needs

Dana P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas R. 
Clasificación:
4.0

Everything was great, except we waited in line a LONG time to get to the counter to check out the vehicle. There were 2 parties ahead of us and it moved very slowly. But once we got to the counter, all was good.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miray H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom G. 
Clasificación:
5.0

Check-in was very quick and easy, which I greatly appreciated. ¡Gracias!

Donald L. 
Clasificación:
5.0

Excellent experience! All personnel were well trained and efficient. They were very polite, eager to help and performed their jobs well!!

Leslie O. 
Clasificación:
5.0

All employees were professional and courteous. I will certainly use this location in the future.

DAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

Great service!!

Thomas G. 
Clasificación:
5.0

everything was great, very professional.

edward P. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEKESHA D. 
Clasificación:
5.0

Great customer service. Easy and quick in and out.

Julie M. 
Clasificación:
5.0

Easy fast.

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
2.0

Refund deposit faster.

Joseph G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter M. 
Clasificación:
5.0

Very possitive experience!  Note: on your check out list, you should indicate only one picture can be uploaded to confirm both mileage and fuel gauge level; I tried to enter a separate picture for each, but it would only take one. Had to run back to the checkout counter to find out what to do. A wee bit of a hassle for a conscientious person, but not a big deal.

Jim M. 
Clasificación:
5.0

Courtney is always so helpful and accommodating. I have enjoyed working with her while my U-boxes have been at her location. Kim was also very helpful on my last visit.

dave F. 
Clasificación:
5.0

Very professional, friendly staff.

Michael D. 
Clasificación:
3.0

I feel the location is understaffed there was the need to wait unexpectedly long. Also when we did come there were more delays that we did not expect. And lastly when the U-Haul associate put the trailer on my pick up truck it must not have been put on properly because when we try to use the trailer as we should it's came off the ball and the trailer hit the back of my pick up and dented my tailgate. The ball was the correct size for the trailer hitch but when we tried to drive the car onto the trailer the trailer came off and rammed into my tailgate it could have injured us as we were also standing near the trailer. Now U-Haul needs to help repair my tailgate that was damaged by the U-Haul trailer please contact me as soon as possible you have my contact details

Christian M. 
Clasificación:
4.0

When I dropped off the van, it was in someone's else's name. A little awkward but it got handled.

Jeremy B. 
Clasificación:
2.0

Fri noon time- workers hanging out in parking lot. Inside- 3 ladies swamped.. 3pm- 2 ladies inside, swamped? No-one else in sight? "Don't have time" for a walk around joint return inspection? Now I'm at whoever's mercy to say whatever-,after the fact? That's not how a rental business operates....! Used to be a great facility- now? Nope, went big box on us.

Thomas H. 
Clasificación:
5.0

Customer service is great and they take care of me great,I rent with you guys every week and want to continue to do so.

Ben D. 
Clasificación:
5.0

The staff was very helpful with our move in.

Amanda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Good selection of vehicles and equipment / accessories! Friendly staff!

Gary K. 
Clasificación:
5.0

Great, friendly staff!!!!!!

RANDAL J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Spencer H. 
Clasificación:
5.0

I had to return the van by 9 pm. I left the keys in the lockbox at 8:45 pm BUT the mobile app did not work. In the morning I had to straighten it out. Please take a look at the app for returning equipment after hours and make sure it is working.

SIMONE S. 
Clasificación:
5.0

Nothing, the trailer was out and ready to go when I got there. The checkout process was easy.

Jerry B. 
Clasificación:
5.0

We pulled in with our 4x8 trailer, the young woman disconnected it, and said we were good to go. She was also very friendly. You can't improve on that. Well done.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIMONE S.  |  Online Move In 
Clasificación:
5.0

Courtney has to be the best and has the most graciously friendly spirit in making sure everything I have ever done business with at the 3939 Gandy Blvd location for many years has always been heartfelt. If I come to the location and she's not there I would come another day or use the app to try to solve it. Wish I could give her 10 stars.

RICKY D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

mark D. 
Clasificación:
5.0

This facility is awesome. They have everything you need to complete your move. The place is very clean. I can't say enough of how friendly, knowledgeable and pleasant their staff were.. When in Tampa, this is the place you want to use.

john V. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles D. 
Clasificación:
3.0

its very big and creepy

DWIGHT W.  |  Overall Experience 
Clasificación:
5.0

Returning was easy. The representative came out to my car/trailer as soon as I pulled up. He unhooked the trailer, went over the details with me and I got back on the road. Easy and efficient. Well done!! Thank you 

Janet H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank S. 
Clasificación:
4.0

The units should have illumination available. Aside from this, I would rent with uhaul again

Sigidfredo C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelby B. 
Clasificación:
1.0

Had a reservation for 8:00am for a 26' truck. I show up on time they don't have the truck! They don't have any trucks! They found me a truck much smaller truck 20' about 15miles away. I could not get the app to load a picture of my driver's license. Finally get checked out and do a walk around for damage and the app won't load pictures of the damage. The experience was a huge hassle I had to pay for extra 15miles of gas and extra mileage on the truck and I had to pay my helper extra time.

ANTHONY S. 
Clasificación:
4.0

While the location is clean and organized, the staff working at the desk checking customers in and out are very slow. This creates long lines that take more than 30 minutes to get through. I had to visit this store multiple times for moving supplies and found it to be this way each time unless there were no other customers around. They are friendly, but should work with a little more sense of urgency to give a better customer experience.

Lena C. 
Clasificación:
5.0

my return guy was awesome!

BRYAN G. 
Clasificación:
5.0

No

Andres M. 
Clasificación:
5.0

WOW - This place was crazy. Must be a big hub for Uhaul. This is what really - really impressed me. The folks at this huge location realize they are at a huge location. Everyone I walked by made sure I was taken care of. It was a huge place and not to sure where to check in and where to go to get the auto transport - but every person who worked there that I walked by asked - have you been helped or can I help you. Got to the right places - got checked in - and on the way a lot faster than I thought would happen.

WILLIAM H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jasmine R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marcia H. 
Clasificación:
1.0

The lack of options for individuals to dispose of their stuff when you cannot pick them up is nonsense. There is great misscommunication between departments within the company is outrageous!

Maria A.  |  Overall Experience 
Clasificación:
5.0

Quick easy

Paul B. 
Clasificación:
4.0

My first location, where I had my reservation, has never had the trailer I reserved!! This was unacceptable! THEN you wouldn't give me my $50 reservation guarantee for not having the trailer!!!!!!!!!!!!! Unbelievebly bad service.

Cathleen B. 
Clasificación:
4.0

Trailer was a little dirty but we swept it out. The tires had some bald spots but the employees assured me that it would be fine. The trailer was good on the road.

Andrew H. 
Clasificación:
1.0

Make sure the trailer is in good condition before renting it out. The trailer came off of my truck.

Gerald W. 
Clasificación:
3.0

Location and staff were great. My Experience was specifically not positive due Uhaul's mobile pick up service.

Viviana A. 
Clasificación:
5.0

Judith was amazing

rhonda z.  |  First Impressions 
Clasificación:
5.0

The people were always nice and helpful. That was what was most important. Even when it closed my account, they were super friendly.

Zachariah H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen G.  |  Overall Experience 
Clasificación:
5.0

Excellent setup. Clean and safe facilities. Friendly atmosphere. Good service. Good price.

Cynthia A.  |  First Impressions 
Clasificación:
5.0

Kimberly made it effortless and went above and beyond to assist to fit my specific needs.

Michele S.  |  First Impressions 
Clasificación:
5.0

Luis was awesome. We've had so many great experiences at this facility - for both renting trucks and trailers and for storage. SUPER CLEAN and very professional.

EVAN M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

claiborne E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Princetess S.  |  Overall Experience 
Clasificación:
5.0

Only suggestion would be more precise signage throughout the storage area of exits and office locations other than the directory.

ALBERT L.  |  Overall Experience 
Clasificación:
5.0

X

Alexander R.  |  First Impressions 
Clasificación:
5.0

Great Staff

Taylor M.  |  Overall Experience 
Clasificación:
5.0

They made very easy

JORGE R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L.  |  Overall Experience 
Clasificación:
5.0

Was very satisfied

Raymond D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR R.  |  First Impressions 
Clasificación:
5.0

Nice, clean, and pest free.

Keith M.  |  Overall Experience 
Clasificación:
2.0

Very clean but the staff did not give me a copy of the contract they set up auto pay they told me that they didn't know I'll come back. They don't answer your phone calls or emails so I change my U-Haul storage unit to a different location and already there's a world of difference. I would not recommend this location to anyone

Parsa S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Chester B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy W.  |  Online Move In 
Clasificación:
5.0

I would definitely recommend your facility! My experience was very positive. Kimberly was extremely helpful and caring. I will always be grateful to her. Everyone there was very friendly and displayed great customer service skills. Thank you for a great experience!

Betty K.  |  Overall Experience 
Clasificación:
5.0

Nice place to store

MARILYN P.  |  Overall Experience 
Clasificación:
5.0

The staff was amazing

Taylor M.  |  First Impressions 
Clasificación:
5.0

The staff there were helpful and very informative about the unit plus very much friendly 👏 😀

Ferman R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  Overall Experience 
Clasificación:
2.0

I turned in my key to close my account and the lady helping me told me I would get an email. Never got the email and had to return the next day where another person followed procedures. The locker was checked, and I received paperwork of proof that my account had been closed.

WILLIAM E.  |  Overall Experience 
Clasificación:
5.0

Clean & Professional

JAMES C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian F.  |  Overall Experience 
Clasificación:
2.0

very over priced units, halls are well lit but it is all but impossible to see inside your unit. Staff goes above and beyond though. eveyone i met working there was really helpful and kind. love the spot where you can leave unwanted but usable items for other folks

TAYLOR W.  |  Overall Experience 
Clasificación:
5.0

Amazing experience. They went above and beyond to assist me in my needs.

Christopher H.  |  First Impressions 
Clasificación:
5.0

Kimberly was EXCELLENT in helping me with my storage needs!! Discussed my options, showed me units, super friendly I was extremely tired from a 1,290 mile drive with a 20 ft truck so it was super appreciated, Tks

Dan B.  |  First Impressions 
Clasificación:
5.0

The rep was very friendly and informative making sure I understand payment, location, and proper use of the facility. Totally what I expected! Great job

TERRY W.  |  First Impressions 
Clasificación:
3.0

There is a air conditioning unit above the unit that dripped on our belongings.

LYNNE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John H.  |  Overall Experience 
Clasificación:
3.0

I was very surprised I could not get a refund for the numbers of days I did not use the storage

MELVIN P.  |  Overall Experience 
Clasificación:
5.0

The young lady who helped me with my situation and concerns was very professional and handled everything efficiently. She walked me through the process of checking in and out after she taught me the way to my unit.

john l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Harvey H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina H.  |  Online Move In 
Clasificación:
5.0

Excellent customer support!

Thomas Z.  |  Overall Experience 
Clasificación:
5.0

Kimberly was incredibly helpful, kind, and supportive, helping with supplies and information to prepare me for the move. She went above and beyond! My return visit on moving day was also very pleasant! The facility is very clean.

Betty K.  |  First Impressions 
Clasificación:
5.0

Fine Staff

Thomas Z.  |  Overall Experience 
Clasificación:
5.0

We have had a u it here for many years and Kimberely has take very good care of us! Would highly recommend! Very clean!!!

CHARLES O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janine R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle t.  |  Overall Experience 
Clasificación:
4.0

Some of the hallway floors were really rough to roll the carts on—causing items to fall off the cart

SARA R.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

Akikya H.  |  Overall Experience 
Clasificación:
3.0

I only left because they raised the prices.

Donovan W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD P.  |  Overall Experience 
Clasificación:
5.0

Courtney is so amazing

Nefthali P.  |  Online Move In 
Clasificación:
5.0

It was really really busy. So the process was slow.

KELLY O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yisseth M.  |  Overall Experience 
Clasificación:
4.0

Kimberly the manager was pleasant, helpful, and professional from our first call to the day we vacated the facility. We commend her performance and extend our heartfelt thanks.

Marva C.  |  Overall Experience 
Clasificación:
4.0

My access code to my storage unit was denied/accepted at certain times throughout my moving into the unit. The alarm came on like I was breaking and entering, but no police came, or anything else ? not quite sure what to think of my security if I could just stay there with high decibel alarms ringing... Besides that nice tour, friendly staff, oh and a lock key broke into a lock and I had to purchase two locks in less than 12 hours. Pretty cheap metal if you ask me. Good way to get customers to swipe that card. Still, I'm quaint with what I have.

JASON P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ZAIRE F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharnice C.  |  Overall Experience 
Clasificación:
5.0

Kelly the manager is amazing and a big asset to uhaul

mathew A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris L.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHRYN B.  |  Overall Experience 
Clasificación:
5.0

Great customer service..

jose r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik S.  |  First Impressions 
Clasificación:
5.0

Kimberly the manager was kind and very sensitive to my needs. When I got there to rent the unit I found out the mover cx on me. The first move was a lg sofa. Immediately she called Damian a mover and within 1.5 hrs the most professional and sincere mover arrived! Can not be more grateful for help they both provided to me!!!!

KATHLEEN B.  |  First Impressions 
Clasificación:
5.0

Kimberly was awesome! She was pleasant, knowledgeable and walked us thru all the access points and procedures. Quickly got us into the billing system and on our way.

Barton B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay S.  |  First Impressions 
Clasificación:
5.0

Staff Very helpful

Andrae H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas T.  |  Overall Experience 
Clasificación:
1.0

When I moved out I had to go through everything because there were roaches in my stuff.

Kiana P.  |  Overall Experience 
Clasificación:
5.0

Professional, clean, customer service is top notch. Just all around a great reliable, trust worthy business

Kelly H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

virginia c.  |  Overall Experience 
Clasificación:
5.0

If I remember her name correctly it's Betty Lou. And the other gentleman that helped us was new I think his name was Kip. And the service was some of the best customer service that I have ever experienced! Since the experience of moving can sometimes be one of life's most daunting I wanted to be sure and let you know how much I appreciated this stellar service experience.

Dana P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darcy B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen W.  |  Overall Experience 
Clasificación:
5.0

The General Manger was awesome! She was very nice and extremely helpful. I'm relocating to Florida from California and after a 3 day, 2,900 mile drive, it was really nice to not have any issues returning the equipment and renting the storage unit. Everything was perfect! :) Thank you Courtney!

Hector F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

anna f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GINGER D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Layton L.  |  Overall Experience 
Clasificación:
5.0

No comments.

Deborah F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M.  |  First Impressions 
Clasificación:
5.0

Kimberly was courteous, prompt and responsive. Always enjoyed using this place, thanks again.

Tov G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Max S.  |  First Impressions 
Clasificación:
2.0

The storage manager I delt with (Kimberly Sullivan) was one of the most awkward people I have ever encountered. Spent most of the time I was working with her trying to figure out if she was drunk or on drugs. Not what I would consider appropriate or professional. All the other staff seemed very polite and professional.

ADAM Z.  |  First Impressions 
Clasificación:
5.0

Amazing staff,girl at the front desk was extremely helpful and professional…

DANIEL F.  |  First Impressions 
Clasificación:
2.0

I needed a flashlight to see inside my unit and when I took my boxes of clothes out two roaches were stuck to the tape holding the box shut. As I moved the rest of my things out I was constantly met by more scurrying bugs even though there was a box of poison in the corner. Pretty nasty and I spent the rest of that day unpacking and killing spiders and cockroaches that traveled home with me to my new apartment. I get that it's Florida and we have bugs but I wasn't expecting to see that from a uhaul facility.

Dillon P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia V.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and courteous. Thank you for your assistance

Frances W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C.  |  Overall Experience 
Clasificación:
4.0

Had issues closing out the account once our items had been removed.

Lyndan G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

alexander k.  |  Overall Experience 
Clasificación:
5.0

I love it very friends people and help ful.

LASANDRA J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

dejuan f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances L.  |  Overall Experience 
Clasificación:
5.0

No comments at this time

jeanette f.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

virginia c.  |  First Impressions 
Clasificación:
5.0

I was very impressed with the friendliness, promptness, and professionalism of the service I received. I highly recommend the overall service of the U-Haul, which included truck rental, storage facility, and packing supplies

Cindy R.  |  First Impressions 
Clasificación:
5.0

Kimberly was awesome helping us figure out what we needed. She showed us different options to help us better visualize the space. The storage area is clean and safe.

Meg G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan B.  |  First Impressions 
Clasificación:
3.0

My climate controlled unit was right next to a frequently opened Bay door. The temperature was not acceptable for my art pieces. The unit I had that was not climate controlled leaked from the roof.

Julie H.  |  Overall Experience 
Clasificación:
4.0

24 hour storage would be nice

Mina G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos R.  |  Overall Experience 
Clasificación:
5.0

Great manager very helpful and great personality. Gave me the service That I have always expected having worked in the service industry for the past 40 years.

EDWARD Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

andy h.  |  First Impressions 
Clasificación:
5.0

Thanks to the entire staff for making the process smooth & easy!

Layton L.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

JACLYN M.  |  Overall Experience 
Clasificación:
5.0

The staff was extremely friendly and helpful. Kimberly Sullivan, who manages the storage facility, went above and beyond to make us welcomed. If everyone is as nice and accommodating in Tampa as Kimberly was to us, then we made a good decision to call Tampa our new home.

Mick M.  |  First Impressions 
Clasificación:
5.0

Everything went very smoothly. When the original truck I was assigned to the app simply gave me another number. It would be nice if all of the trucks were in the same general area but a little walk never hurt anyone.

ANSONIA C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Carolann G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eve L.  |  First Impressions 
Clasificación:
5.0

No complaints, what you should expect from uhaul

STEVEN S.  |  Overall Experience 
Clasificación:
5.0

Kimberly was great to work with!

HANS K.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and professional

ricky r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberley R.  |  Overall Experience 
Clasificación:
5.0

We had an amazing move in experience. From the moment we sat down at the counter to touring the area, Marcus did and outstanding jib! He answered all of our questions and made sure we had all the info we needed. Marcus is an example of an awesome employee providing excellent customer service. We feel he should be employee of the month! Thank you Marcus!!

Alberto S.  |  First Impressions 
Clasificación:
5.0

I love that you can now pull your vehicle into the facility, which is not only convenient, but protects from the elements. The cost of the unit in comparison is much more reasonable. I would definitely use U-haul in the future. Gracias.

Linda S.  |  Overall Experience 
Clasificación:
5.0

The best experienced at a U-Haul storage. The manager and all the staff members were beyond helpful. I would use them again in the Tampa area.

Omar A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John F.  |  Overall Experience 
Clasificación:
4.0

Great place convenient location. Slightly disappointed, there was no mention of prorated for last payment?

Jeffrey S.  |  Overall Experience 
Clasificación:
4.0

Trying to finalize storage contract and computer was down.

janett g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

dimitry p.  |  First Impressions 
Clasificación:
5.0

Absolutely Outstanding!! Best customer service and experience I've ever had. Made the move much less stressful. Just an amazing staff!! I would definitely recommend this facility to anyone. Awesome Job!!!

Christian G.  |  First Impressions 
Clasificación:
5.0

Courtney is a rockstar and went out of her way to ensure we were taken care of. Courtney was professional, courteous and we couldn't have asked for better customer service. We are in the middle of a move to FL and we will continue to use the Gandy U-Haul location and recommend to all of our friends because of Courtney!

Jon M.  |  First Impressions 
Clasificación:
4.0

Very good experience. Extremely helpful staff and great, clean facilities. Only two points of concern. One, the slide-card access to the door on the east side (between the garage doors) never worked to open that door. This was a problem when the bays were occupied or when the garage doors were broken and didn't open. Two, the garage doors seemed to be out of service often, but not sign would be posted to indicate they were out of service. On one occasion, I saw a truck back into the door because it didn't open, which only further delayed its repair. Since the doors open automatically with a small amount of clearance when they are working, It would be a good idea to put a sign on a non-functioning door to avoid further collisions.

Kevin G.  |  Overall Experience 
Clasificación:
5.0

I liked this place and when ever I neee to use it I will definitely come back

Goerge V.  |  Overall Experience 
Clasificación:
5.0

Attending staff was very attentive, sensitive to my needs, and cognizant of my time constraints. A+

Tristan R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA G.  |  First Impressions 
Clasificación:
5.0

Kim is so sweet she's amazing! She made my experience there so pleasant. She's kind and helpful. Felt super happy with my experience.

Perla V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AHMED` B.  |  Overall Experience 
Clasificación:
5.0

Very accomodating and helpful. Resolved all concerns.

George L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew T.  |  First Impressions 
Clasificación:
5.0

The agent at the U-Haul Gandy store was outstanding in providing customer service. She met us at the dock, showed us how to scan into/out of the facility and walked us to the storage unit.

LARRY A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

REYNOLDS A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S.  |  Overall Experience 
Clasificación:
5.0

Kimberly was great she helped us throughout the rental process. Staying past her shift she ensured we had the right size unit and all paperwork was completed in a timely manner. Kimberly is an asset to your company. Thanks to Kimberly and the staff. Great job!

Marva C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Will C.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Aleena H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jayma A.  |  First Impressions 
Clasificación:
4.0

The loading dock doors were broken on several occasions.

MARILYN H.  |  Overall Experience 
Clasificación:
5.0

Staff was super friendly, helpful, knowledgeable, and understanding. Especially considering how brain-fried I was, which turned into me acting really stupid and having to upgrade my storage unit a few times. But I truly can't say enough good things about the people here and the service.

James B.  |  First Impressions 
Clasificación:
5.0

Very good team of professionals at the site location. Take the time to understand your needs rather than selling you a unit.

Timothy H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Princetess S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia C.  |  Online Move In 
Clasificación:
5.0

The warehouse was always clean, cool and well maintained. The loading dock improvements are spectacular especially being able to enter with a truck and large trailer and being totally inside the building while loading/unloading.

David J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Blake A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David D.  |  First Impressions 
Clasificación:
5.0

Kimberly was so incredibly helpful, I came in one day stressed and needing to find a storage place ASAP for our military move. Kimberly was about to go home for the day but actually stayed late to walk me around and show me the units. She asked questions to determine exactly what was important to me, and was able to find me exactly what I was looking for, for such a great price. She walked me through all the paperwork, locks and check-in process, and she was so communicative. Would 10/10 recommend Kimberly and the Uhaul storage unit to anyone!

Hannah B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYN H.  |  First Impressions 
Clasificación:
5.0

The lady who help me was such a blessing. I'm going through a very difficult time and she was a breath of fresh air. I can't thank her enough for her help. She was an older lady with long back hair . Was there on the 27th at 2:30

Perla V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Landon W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

marianita s.  |  Overall Experience 
Clasificación:
5.0

Judith was wonderful. Give her a raise!

marguerite m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlon J.  |  Overall Experience 
Clasificación:
5.0

Thank you for great care and coordination.

Rebecca F.  |  Online Move In 
Clasificación:
5.0

Thank you for making it easy

Rebecca F.  |  First Impressions 
Clasificación:
5.0

The storage manager was super friendly and helpful. She made sure we were getting the best deal for our needs. It made moving my college daughter home a bit easier.

Erin T.  |  First Impressions 
Clasificación:
5.0

I wish I could remember the name of the gal that helped me but she is an older lady and is super friendly. She originally rented me the unit and closed it out for me. This person knows how to welcome customers and treat them right. Overall experience was very positive. The units are nicely priced and easily accessible. One piece to improve on is customer communication about what a split level means and that there are NO elevations to those units. We were originally assigned a split level and would have needed to carry heavy items up and down. Customers have no idea what location-specific issues are and without a good explanation may sign up for something that is not a good fit.

Duane J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristyn T.  |  Overall Experience 
Clasificación:
5.0

Excelente

Kamron B.  |  Overall Experience 
Clasificación:
4.0

The temperature in the storage unit was very hot. The temp was at 80 and uncomfortable for moving in. The area near our unit was under construction but the area was clean.

Janine R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex O.  |  Overall Experience 
Clasificación:
3.0

While the staff was awesome and allowed me to go ahead and move my stuff into a storage unit Uhaul corporate needs to make sure that their systems are accessible during month end. I work in IT and this is not an acceptable experience for a customer. The system should support the needs.

Debbie P.  |  First Impressions 
Clasificación:
5.0

Facility was clean and easy to access.

donald p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

emanuel m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry E.  |  Overall Experience 
Clasificación:
5.0

This shop got it going on. They were extra accomodating to my goals. I would highly recommend this place to family and friends.

Sierra R.  |  First Impressions 
Clasificación:
5.0

Staff was helpful, and went out of the way to insure we were prepared to find the location of our assigned unit, and understood the best way to access it.

DIETRICH A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell D.  |  First Impressions 
Clasificación:
5.0

Only one thing, during weekend, specially on Sundays, and if it's usual to have there one one associate or staff member, it'd be convenient to increase the number of them, we found only one the Sunday we used the service the last time, and it's a nightmare if you need help under these circumstances, as expected. ¡Gracias!

Lesky A.  |  Overall Experience 
Clasificación:
4.0

My only complaint is that this facility's computer system was having an issue each time I used the facility.

Gwendolyn W M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

carol m.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and professional.

Allison F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoffrey a.  |  First Impressions 
Clasificación:
5.0

Wow! Kimberly and Judith helped tremendously. The space was great and very well maintained they and the rest of the staff are doing a great job.

Derek H.  |  First Impressions 
Clasificación:
5.0

Nice people, very willing to help.

Lesky A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES F.  |  Overall Experience 
Clasificación:
5.0

employee who waited on me was very helpful. & informative

John P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FLORENCE T.  |  Overall Experience 
Clasificación:
5.0

Professional and easy. Friendly and clean

Melissa D.  |  Overall Experience 
Clasificación:
5.0

Arrived 6am and my access card would not let me in. Manager arrived late, and still would not unlock unit 3 door to get my car in to load a few things in my car. Arrived another time at 7am and unit door 3 would not open, broke but no note stating so. Both times created extra steps and time I couldn't afford to waste.

Rosa B.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful that why I came back again to rent a space

Betty T.  |  First Impressions 
Clasificación:
5.0

Kimberly was very helpful and great customer service

Allison F.  |  First Impressions 
Clasificación:
5.0

Kimberly Sullivan... is by far the BEST asset to your facility. PLEASE let her know. The most traumatic experience of my life was so much better with her support. THANK YOU KIMBERLY!!!

Trichia C.  |  Overall Experience 
Clasificación:
5.0

The staff was exceptional very helpful and always available when I needed them.

Merrilu C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia B.  |  Overall Experience 
Clasificación:
2.0

Great service. Todd was the manager at the Gandy blvd when we start using U-haul services for our business. He made it very easy for us to start our service at the beginning and continue through the two or more years we where there. We will continue to use other products U-haul offer.

Marcia H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Temetria W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

karen s.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful and met our needs.

Terry H.  |  Overall Experience 
Clasificación:
5.0

I love renting storage units and moving trucks from this U Haul facility. They never disappoint. Great staff! They are very accommodating! Will always try them first!

Leslie J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dora S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MAry F.  |  First Impressions 
Clasificación:
5.0

Kim was a delight to work with. She was extremely friendly, knowledgeable and efficient.

taria p.  |  Overall Experience 
Clasificación:
5.0

So large! Can't imagine one could not find a storage unit.

Patricia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter M.  |  Overall Experience 
Clasificación:
5.0

Staff were friendly and very helpful. Was a very good experience.

Darius M.  |  First Impressions 
Clasificación:
5.0

Outstanding customer service.

Andre T.  |  Overall Experience 
Clasificación:
5.0

For the past two years this location has been nothing but nice and kind to me. I never had a problem nor encountered any negative vibe from any person at that location as well. Keep up the good work and thank you

Ayeisha S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina B.  |  First Impressions 
Clasificación:
5.0

Kimberly was very helpyamd efficient

Craig K.  |  First Impressions 
Clasificación:
5.0

The entire staff was helpful and pleasant.

Belinda W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda T.  |  Overall Experience 
Clasificación:
4.0

Tha alarm that went off was way too loud and annoying every time I was in there

John W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Belinda W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gustavo M.  |  Overall Experience 
Clasificación:
3.0

My unit leaked. I reported it by phone months ago. They assured me it would be taken care of. When I went back to the storage unit yesterday the leak was still there and my belonging Now had mold and water stains and furniture was damaged. Ended up putting it all in the donate section ( mattress and box spring, fabric lawn chairs and a old wooden desk). Water damage and mold. Awful. Maintain your roof better. I stored these thing for over two years at 180.70 a month and I lost it all. Wasted my money for what?? Very disappointing

cheryl j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brett S.  |  First Impressions 
Clasificación:
5.0

Judy was very helpful

Stephen V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia B.  |  First Impressions 
Clasificación:
5.0

Clean, super maintain, helpful,

Virginia B.  |  Overall Experience 
Clasificación:
5.0

Could really use 24 hour access but not able to pay extra charge .... ALL your employees are great ! And I am thoroughly happy with Uhaul. Being a perfectionist, that's not easy for any company to do ! 

JANE F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelby M.  |  Overall Experience 
Clasificación:
5.0

The help and understanding l received from Courtney Ritz was outstanding. I was already impressed with Uhaul's service and operation as a whole but l am now yours forever  !!

Jane F.  |  Overall Experience 
Clasificación:
5.0

Awesome

Steven B.  |  Overall Experience 
Clasificación:
2.0

The security card Iwas given would not unlock and set off alarms. Staff including manager were going to call and reset it. Did not work tonight at after hours. Being charged for a unit I have no access to

Patricia B.  |  First Impressions 
Clasificación:
3.0

Waited in line for over 30 min just to get the storage unit that was already reserved. Facility is nice but WAY overpriced. Will never use again.

lauren g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlon J.  |  First Impressions 
Clasificación:
5.0

Courtney was was very friendly, helpful, informative & accommodating. She went above & beyond to inform me of storage solutions for what I needed, thank you much!

Dave D.  |  First Impressions 
Clasificación:
4.0

My only concern was that the U-Haul staff were not wearing masks while waiting on customers. Luckily my son and I did have our masks. Otherwise, they were extremely helpful.

Gwendolyn W M.  |  First Impressions 
Clasificación:
5.0

Our 6th time renting. Great place. Convenient and secure. I am sure we will be back.

Martha Kay K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane M.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Sherry M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David S.  |  Overall Experience 
Clasificación:
1.0

Garbage company.

Lisa I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samirah p.  |  Overall Experience 
Clasificación:
5.0

All staff was friendly, kind, helpful ,patient.

MArtha B.  |  First Impressions 
Clasificación:
4.0

I would recommend they get their own insurance, which U Haul requires. At first, I had the U Haul insurance. There was a roof leak and a bunch of my stuff got ruined. This was on a Sunday.. When I tried to make a claim with RepWest, U Haul's insurance carrier, they would not pay me because there were no photos of the damage. At the time of the damage, when I went to the clerk in the office, she didn't know what to do and suggested I wait and speak with the manager the following day--he didn't know what to do either. If you require insurance, you should do your job when there is a loss.

DEBORAH M.  |  Overall Experience 
Clasificación:
5.0

Never any problems. You also kept the monthly fee close to the original price.

JAY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL V.  |  Overall Experience 
Clasificación:
4.0

It took longer than I expected waiting for get finished with all the information you needed.

Judy H.  |  First Impressions 
Clasificación:
5.0

Great service! Thank you.

Fred P.  |  First Impressions 
Clasificación:
1.0

If I could give less than 0 stars I would, absolutely horrible customer service. I have called 3 times and still have no response, I keep getting told the manager will call me. I rented the storage unit 2 weeks ago, I'm already having major issues since day 1. I called for the 3rd time today, the customer service representative laughed at me. I find that extremely unprofessional, I am not sure what they look for in the employees. During these uncertain times, with unemployment being so high I am sure there are better applicants to hire. Supposedly the calls are recorded so I would really hope they would review the call and make it a coaching opportunity. I am still waiting for the general manager Todd Rarick to contact me. I work in financial sales, and understand the value of great customer service which this company lacks. I would never recommend anyone to rent from this facility. This has truly been a disaster. I rather pay more money and rent somewhere else.

Leianne E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly A.  |  First Impressions 
Clasificación:
3.0

This was my sister's storage. There were a lot of things I needed to throw away. They told me it was going to cost me $10 to throw that stuff away. Ok. Acceptable. Then they told me I had to bag it up! Ok, still acceptable. THEN they told me it was going to cost me $10 PER BAG!! UNACCEPTABLE! That was the only thing I didn't like! I got rid of the storage unit simply because I don't need it. I'm going to be throwing away a lot of it. I have to do it at home.

Duke S.  |  Overall Experience 
Clasificación:
5.0

Process to rent storage space was simple. Management and staff were accessible and pleasant. Gracias.

Otis H.  |  Overall Experience 
Clasificación:
5.0

N/a

LEIGH A.  |  Overall Experience 
Clasificación:
5.0

Amanda was amazing to work with. Lots of different options to select from and a very large and clean space.

Jeromy W.  |  First Impressions 
Clasificación:
1.0

The reason I am leaving poor feedback is even after I spent $$$ for doing a move from MI to FL using Uhaul equipment I was FORCED into renting a storage. Not right to treat repeat customers like this.

Jessica A.  |  Overall Experience 
Clasificación:
5.0

Loves experience especially climate control

JACQUALINE H.  |  Overall Experience 
Clasificación:
5.0

Questions were always answered. Transactions were always quick and painless.

Jennifer R.  |  Overall Experience 
Clasificación:
5.0

Everything was satisfactory

KENNETH K.  |  Overall Experience 
Clasificación:
5.0

Every thing was perfect!! Excellent service and staff! Thanks!!

Osvaldo O.  |  Overall Experience 
Clasificación:
4.0

Overall felt the storage was secure and the employees ready to assist.

Tim H.  |  Overall Experience 
Clasificación:
5.0

So pleased with this facility. Everything was clean and secure. Will use again if ever needed,.

DARLENE H.  |  Overall Experience 
Clasificación:
4.0

The check in/out process was not fully explained, so I set off the alarm multiple times and I was not able to get in after hours until another customer explained how to do it.

Jason F.  |  Overall Experience 
Clasificación:
4.0

Good customer service. Efficient check in.

Jason F.  |  First Impressions 
Clasificación:
1.0

The storage manager was very rude and unprofessional

BOBBIE W.  |  Overall Experience 
Clasificación:
5.0

Most fabulous employees! Have used this location 10 times or more and will be back. Professionalism always. Gracias.

DONNA B.  |  Overall Experience 
Clasificación:
4.0

front desk person was very helpful and verynice. When I came back to move things in, there was only one "raised" unloading dock available. A motorcycle was parked in one unloading dock; frustrating!

Tim w.  |  First Impressions 
Clasificación:
4.0

¡Gracias!

lee s.  |  First Impressions 
Clasificación:
1.0

CONFIRMED reservation not honored. "Express Check-In over 1/2 hr. Offered unit with stair access ONLY. Doesn't work for 70 yr old woman. Just didn't care. GM refused call. Cried all night.

Cozee S.  |  First Impressions 
Clasificación:
2.0

Storage is too expensive, no elevator to second level, very poor lighting. Local competitor is half the price, for a larger and taller space, with better lighting, and two elevators. Good bye!

Peter L.  |  Overall Experience 
Clasificación:
5.0

excellent customer service

Jim H.  |  Overall Experience 
Clasificación:
4.0

Stored our R/V for over a year, sorry to see you getting out of the rv/boat storage business. Thanks for the past year,good luck with your future plans.

Ronald B.  |  Overall Experience 
Clasificación:
5.0

Great.

Willa E.  |  Overall Experience 
Clasificación:
5.0

Gracias

Donald T.  |  Overall Experience 
Clasificación:
5.0

I had my storage unit for three years. It was affordable, clean, and convenient to where I was living. My monthly payment was automatically paid using the credit card I gave them.

ELAINE T.  |  Overall Experience 
Clasificación:
4.0

Counter person was great

ROBERT M.  |  Overall Experience 
Clasificación:
5.0

Only negative is the 7pm close for a regular customer. Not worth paying more for extended hours but maybe regular rate could be 8pm. Otherwise everything great.

Patrick B.  |  Overall Experience 
Clasificación:
4.0

All good

Reed T.  |  Overall Experience 
Clasificación:
4.0

Appreciate the cleanliness of the facility

Anthony F.  |  Overall Experience 
Clasificación:
1.0

It felt like I was in hades even in the winter because there’s no air flow and no lighting in the storage units and the fact that your temperature was set on 80 degrees year round.

TAFFY W.  |  Overall Experience 
Clasificación:
5.0

It was a lightning strike that kind of made it so access was I'm available during the after hours for a couple weeks of the than that it was great

Fritz S.  |  Overall Experience 
Clasificación:
5.0

Very easy to sign up. Great service!

Linda L.  |  First Impressions 
Clasificación:
5.0

Only thing I would recommend is that the Bay door for u-box's only be indicated on outside bay doors so when backing in for picking up or dropping off things for pick-up workers don't close bay door y

Jill G.  |  Overall Experience 
Clasificación:
5.0

Super convenient!! All the employees were very nice and helpful. This is a one stop shop for all things needed to move, including storage! So impressed by this major company.

Miguel R.  |  First Impressions 
Clasificación:
5.0

Lacey was phenomenal, she understood the time constraints I was under and did everything she could to help me and my family. The rest of the staff was great i will recommend your business to everyone.

Michael B.  |  Overall Experience 
Clasificación:
5.0

Extremely helpful (esp. Assistant manager Christopher). Accommodating with our move and getting us the access and everything we needed. Highly recommend.

Amy E.  |  First Impressions 
Clasificación:
5.0

Great employees

ALICE C.  |  Overall Experience 
Clasificación:
5.0

I am pleased with my experience thank you

Donald T.  |  First Impressions 
Clasificación:
5.0

My only concern was those that were not swiping their key to deactivate their units. So the alarm was constantly going off when someone opened their unit.

Ashley M.  |  Overall Experience 
Clasificación:
5.0

Busy business .. many customers .. prompt efficient service!

james b.  |  Overall Experience 
Clasificación:
5.0

A great experience. Lacey and the rest of the staff truly understand what customer care is.

Jeffrey S.  |  First Impressions 
Clasificación:
5.0

My entire experience was perfect. Everything was explained to me in detail and everyone I spoke with was extremely professional.

Himaiya L.  |  First Impressions 
Clasificación:
5.0

Great experience

Diana F.  |  Overall Experience 
Clasificación:
5.0

Super clean and super secure! I will definitely recommend this facility to friends and colleagues! Thank you for 3 years of storage service!

CHRISTOPHER J.  |  Overall Experience 
Clasificación:
5.0

Thank you!!!

JEFF W.  |  Overall Experience 
Clasificación:
4.0

Great experience from storage to ubox rentals.

Julie M.  |  Overall Experience 
Clasificación:
5.0

Wonderful customer service!!

Tara Beth L.  |  Overall Experience 
Clasificación:
4.0

The Staff was very friendly and helpful. Showed professional services.

Sandra J.  |  Overall Experience 
Clasificación:
5.0

Didnt visit facility. Was very happy with both ends of my u box experience

Aaron R.  |  Overall Experience 
Clasificación:
5.0

The uhaul storage box service was excellent, convenient, and well priced for our budget. ¡Gracias!

Carolina S.  |  Overall Experience 
Clasificación:
5.0

.

Eli R.  |  Overall Experience 
Clasificación:
5.0

Everyone was very knowledgeable as well as very polite

Gerald A.  |  First Impressions 
Clasificación:
5.0

Excellent 5*

Todd R.  |  Overall Experience 
Clasificación:
5.0

I was very satisfied with the experience. The staff who helped me (Christopher and Samantha) were great, Storage Manager Lacey was awesome. See my Yelp review. Driving 1100 miles sucked. You didn't.

Raymond V.  |  First Impressions 
Clasificación:
5.0

Chris and everyone there were extremely helpful, considering that I returned twice feeling that I may not have rented a big enough space. They listened to me and showed me various options.

VIVIEN P.  |  First Impressions 
Clasificación:
5.0

Easy transaction great customer service! Not to mention the great prices they have.

Melissa D.  |  First Impressions 
Clasificación:
4.0

The manager of this site was excellent. She was attentive and understanding to my situation. I did appreciate the service provided

Joseph Peter G.  |  First Impressions 
Clasificación:
5.0

It was a fast and easy experience. I couldn't be happier

John H.  |  First Impressions 
Clasificación:
4.0

We had a unbox delivered. We did not come to the facility. Thanks to Amanda the order was cancelled because of Erroll being hospitalized

Erroll A.  |  Overall Experience 
Clasificación:
3.0

Outdoor staff unfriendly and parking lot had way too many trucks, trailers, etc. where it became hard to navigate. Not a lot of places to park to unload truck at unit.

Carly B.  |  Overall Experience 
Clasificación:
4.0

I recently changed units due to my resident location. I noticed that the U-Haul climate controlled area is much hotter than my new climate controlled area. That is my only recommendation for change.

Samone m.  |  Overall Experience 
Clasificación:
5.0

All is good.

Marge D.  |  Overall Experience 
Clasificación:
5.0

Great team members, friendly service

JEFFRIE V.  |  Overall Experience 
Clasificación:
5.0

Costumer service was awesome, storage and insult very. Convenient ,wouldn't change or recommend anything just perfect

Naarsha J.  |  Overall Experience 
Clasificación:
5.0

Natanael was extremely helpful both when we visited to see the units as well as when we came back to rent. Great customer service@

Jonathan R.  |  First Impressions 
Clasificación:
4.0

The UHaul storage was clean and well maintained. Could use more docks in the back as it was always busy and had to wait frequently .

DONNA B.  |  Overall Experience 
Clasificación:
4.0

No additional comments

CYNTHIA B.  |  Overall Experience 
Clasificación:
5.0

Judith is a GREAT employee. So friendly, thoughtful.

anne n.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpfull. Thank you very much Mr Natanael , Mrs Callie...

Hai P.  |  Overall Experience 
Clasificación:
5.0

Good storage with climate control.

TODD S.  |  Overall Experience 
Clasificación:
5.0

Lacy the staff that helped me was excellent in getting me registered and giving me the tour of the facility. I thought the storage unit was clean and ready to go. She conveniently placed me close

Valerie N.  |  First Impressions 
Clasificación:
4.0

ND

Denise S.  |  Overall Experience 
Clasificación:
4.0

I think over-all you provide a good product. I will come back when I return to the area.

Harvey H.  |  Overall Experience 
Clasificación:
5.0

Very helpful and effective. We'll come to U Haul for next move. Thanks very much Mr Natanael Marquez and Miss Jean Baptist. Hai Pham

Hai P.  |  First Impressions 
Clasificación:
5.0

Samantha was a great help. The process was quick and easy.

Jennifer R.  |  First Impressions 
Clasificación:
5.0

the young woman sales associate who assisted me did a great job

Richard F.  |  First Impressions 
Clasificación:
5.0

Its was easy

Melissa J.  |  First Impressions 
Clasificación:
3.0

When the moving service arrived to pick up the ubox, it was not ready and had to be pulled from the back while they waited.

Nicole D.  |  Overall Experience 
Clasificación:
5.0

The Yung girl at the desk was very polite and respectful she did a wonderful job

craig d.  |  First Impressions 
Clasificación:
4.0

you need more customer service reps. Waited on line way too long. Glad you are busy, you need to hire more help.

MICHAEL M.  |  Overall Experience 
Clasificación:
5.0

Super helpful and courteous staff!

Gunther L.  |  Overall Experience 
Clasificación:
5.0

Everything was great!

RAYMOND C.  |  Overall Experience 
Clasificación:
5.0

Clean and secure

LAURENE C.  |  Overall Experience 
Clasificación:
4.0

Positive experience at very reasonable prices. Pick up and delivery drivers were knowledgeable and pleasant. Will use again in the future if the need arises.

omar m.  |  Overall Experience 
Clasificación:
5.0

none

Kathleen W.  |  Overall Experience 
Clasificación:
5.0

Staff were consistently knowledgeable, professional, pleasant and understanding of life challenges. I highly recommend the use of the Gandy Blvd, Tampa, FL location without reservation!

VICKI S.  |  Overall Experience 
Clasificación:
5.0

👍

DANIELA T.  |  Overall Experience 
Clasificación:
5.0

All staff very professional.

james w.  |  Overall Experience 
Clasificación:
5.0

Easy rental process and easy access to storage. Clean and climate controlled. Great price.

Tracy B.  |  Overall Experience 
Clasificación:
4.0

N/C

CATHERINE R.  |  Overall Experience 
Clasificación:
3.0

Price increase on an auto deduct account was too much.

LYNN M.  |  Overall Experience 
Clasificación:
5.0

Gracias

Richard R.  |  Overall Experience 
Clasificación:
3.0

U-Haul experience was acceptable once I arrived, but not so when I made all the arrangements on line and by phone for my son to be the proxy on my way back to town.

Robert B.  |  Overall Experience 
Clasificación:
2.0

Many new storage facilities have opened in and around the U-Haul location and at a much much lower cost. The U-Haul facility is old and dirty and very expensive and you just raised rates.

Dennis B.  |  Overall Experience 
Clasificación:
5.0

everything u-haul said they would do was on time. would use them again

Alan B.  |  Overall Experience 
Clasificación:
5.0

Fantastic service could not be any happier.

jim h.  |  Overall Experience 
Clasificación:
5.0

Our U-Box was delivered and picked up again on time from friendly and helpful staff. We did not visit this facility. The box had a hole punched into the side of the box inroute and water stained boxes

GEORGE M.  |  Overall Experience 
Clasificación:
4.0

Thanks for everything and thank you Tina for doing my storage reservation. I know she isn't around anymore but I want to thank her for everything and all the staff for the help to make it possible. 

RICHARD C.  |  Overall Experience 
Clasificación:
5.0

Both our U-Box Delivery drivers were friendly and professional and gave us great customer service.

Jeff G.  |  Overall Experience 
Clasificación:
4.0

I rented 3 U-box in NYC to move to Sun City Center, Florida. All the facilities that I dealt with were clean, the staff was very accommodating, and I was happy with the personal service.

Luz V.  |  Overall Experience 
Clasificación:
4.0

Service was good

edward r.  |  Overall Experience 
Clasificación:
5.0

Great staff - My Ubox was too low to the ground when hooked up to my Nissan Rogue. We decided to have it delivered to my home instead. They delivered in a timely manner and picked up the empty box.

gary r.  |  Overall Experience 
Clasificación:
5.0

Friendly staff ans very helpful.

Cheryl C.  |  Overall Experience 
Clasificación:
5.0

We used U-Box containers that were shipped to, and delivered to us from this location. Our delivery driver was a pleasure to work with. Friendly, hard working and personable. No visit to facility.

Ronald S.  |  Overall Experience 
Clasificación:
5.0

U-Box delivery driver was awesome! Very patient and flexible. She deserves a raise!

Mark B.  |  Overall Experience 
Clasificación:
4.0

My only complaints are with the call in center. Long wait times to speak with someone, then being transferred multiple times to speak with another person to arrange pickup of U Box.

James E M.  |  Overall Experience 
Clasificación:
5.0

With the exception the pod was 2 days late, all the rest of experience was great. I am retired, so it was not too inconvenient, but if I was working I probably would be upset.

barbara w.  |  Overall Experience 
Clasificación:
5.0

Very good WorkeWorkers

Darryl H.  |  Overall Experience 
Clasificación:
5.0

I want to personally thank Arelis. She personally delivered the U box to our son's new condo in Northern Tampa on September 7th. She was extremely helpful, Pleasant, personable and professional.

Bill K.  |  Overall Experience 
Clasificación:
1.0

Apparently you limit words. But your facility was awful from the beginning and I will never use uhaul again.

Dave C.  |  Overall Experience 
Clasificación:
3.0

Storage boxes blocked access to the unit. Staff at this location not friendly or helpful.

giancarlo b.  |  Overall Experience 
Clasificación:
5.0

Never had a problem at all. Awesome service!

Vicki T.  |  Overall Experience 
Clasificación:
4.0

Amanda and the other staff members were super friendly and helpful

Tina V.  |  Overall Experience 
Clasificación:
5.0

I had several problems with the main customer service number and was very frustrated. The people at Gandy Blvd were awesome and absolutely trust them! Would use them again!

susan m.  |  Overall Experience 
Clasificación:
1.0

This facility has extremely poor customer service. Our U Box delivery driver arrived late and when we expressed our concerns to both her and the manager, they were rude and unhelpful.

nicholas c.  |  Overall Experience 
Clasificación:
2.0

Ubox made this moving experience the worst I've had in 23 years of military moves. No central communication. Call center after call center.

JOSEPH M.  |  Overall Experience 
Clasificación:
1.0

Absolutely horrible! On hold for over 1 hour. Delivery of boxes was almost 2 hours late from end of window with no one calling me. refund should be given. Totally unexceptable.

Christina F.  |  Overall Experience 
Clasificación:
5.0

Staff were very friendly and helpful.

Cheryl C. | Reservación
Clasificación:
5.0

Easy return, very appreciated

sandra n. | Reservación
Clasificación:
5.0

Great facility and people to work with over the past six years.

WILLIAM/KAREN A.  |  Overall Experience 
Clasificación:
5.0

The guys did a good job, were pleasant and helpful Thank you.

Madeleine K. | Reservación
Clasificación:
5.0

Everything, very, very nice... thanks, excellent staff.

Gildardo H.  |  Overall Experience 
Clasificación:
4.0

I did everything online, never saw the facility.

Kelly H.  |  Overall Experience 
Clasificación:
5.0

Thank you for the excellent customer service.

Spencer M.  |  Overall Experience 
Clasificación:
4.0

One lady wasn't very friendly and told me the U-box wouldn't be ready... However, I called the number for the center earlier in the day and they told me I would be able to pick it up at 0930.

Joshua W.  |  Overall Experience 
Clasificación:
5.0

U-box units were perfect for my needs! Amanda who delivered and picked up the units was professional and friendly! Very happy with my experience! Would recommend to anyone looking to move!

Amanda M.  |  Overall Experience 
Clasificación:
5.0

No complaints

gerry m.  |  Overall Experience 
Clasificación:
5.0

Great way to go. Very happy 😁

peter d.  |  Overall Experience 
Clasificación:
5.0

Amanda was extremely helpful and considerate when dropping off our UBox! She did and excellent job and definitely made the experience even better.

Monica S.  |  Overall Experience 
Clasificación:
5.0

Great experience with the staff!!

DANIELLE L.  |  Overall Experience 
Clasificación:
2.0

When you have a manager who is lazy, and has poor customer service skills, what kind of model is that for his employees?

KIRSTEN O.  |  Overall Experience 
Clasificación:
5.0

I could not say one negative thing about the team that I dealt with. In an unfortunate situation at a bad time in my life, the team showed nothing but professionalism, compassion and understanding.

Barbara C.  |  Overall Experience 
Clasificación:
1.0

Very dirty storage. The staff is lazy. Poor customer service.

ALFREDO F.  |  Overall Experience 
Clasificación:
1.0

Filthy dirty, horrible customer service! Went rob extra space storage

ALFREDO F.  |  Overall Experience 
Clasificación:
5.0

Very friendly and efficient staff

Laura H.  |  Overall Experience 
Clasificación:
3.0

The costs changed frequently resulting in my finding another unit. As a customer for 4 years the value for the unit just was not worth staying

KIRK D.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff. Good prices.

Michael W.  |  Overall Experience 
Clasificación:
4.0

Install a keypad access at the gate. Get rid of the fob.

SCOTT H.  |  Overall Experience 
Clasificación:
5.0

Staff knowledgeable and always ready to help. Facility secure, clean and pest free.

ELOISE H.  |  Overall Experience 
Clasificación:
1.0

My 26 year old was yelled at and told to stop talking by Jamaican woman in office after we explained that we were on phone over 3 hrs trying to find out what’s going on, account wasn’t accepting zip

michele S.  |  Overall Experience 
Clasificación:
4.0

The only area I felt needed improvement was the wait time when I had a question. EVERY single time I had to stand in line it was a MINIMUM of 25 minutes. The staff was very friendly and capable.

TRACY W.  |  Overall Experience 
Clasificación:
5.0

Exactly what I would expect. Friendly, convenient and secure.

DAVID T.  |  Overall Experience 
Clasificación:
5.0

Thank you for everything.

JACKIE W.  |  Overall Experience 
Clasificación:
5.0

Thank you u haul!

CHARLA T.  |  Overall Experience 
Clasificación:
5.0

Want to commend Manager Maite for friendly and efficient service

Pedro R.  |  Overall Experience 
Clasificación:
5.0

Amanda S. did an excellent job in delivering and picking up the U-Box!!

Omar B.  |  Overall Experience 
Clasificación:
5.0

Had an excellent experience

RONALD B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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