Comentarios del cliente para U-Haul Moving & Storage at Gandy Blvd

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I dropped off an auto transport trailer in December, and it took them a week to check it in, which caused an e- alert against me. When i booked this auto transport, they hooked one up to my vehicle but couldn't attach it to my reservation because it also hadn't been checked in. We had to change the trailer AND remove the e-alert. It took an hour and 15 minutes to complete the rental, which made me late. I will not rent from here again.

Amanda was amazing to work with. Lots of different options to select from and a very large and clean space.

The helper John that U haul provided was excellent. Strong and fast. Thanks!

The trailer was a little dirty, which was ok, but the checkout process was over 30 minutes long! That is with me already having "checked in" online with all info.

There was some initial confusion due to the NC location saying I could return the equipment at any location and the employee initially having me call an 800 number but the manger on duty came out and resolved the situation. Thanks again for that manager

The reason I am leaving poor feedback is even after I spent $$$ for doing a move from MI to FL using Uhaul equipment I was FORCED into renting a storage. Not right to treat repeat customers like this.

Very Friendly Staff

Online check out of vehicle via website is a bit clunky. Knowing information needed prior to that moment would have helped

Truck had a very rough idle, I called about it and they said happens all the time. It was a rough drive at no more than 45 mph. The guy who hooked up my dolly didn’t know if I needed to put my car in neutral or not, how does he not know? I wasn’t happy with the drive or service at all.

Loves experience especially climate control

Nothing. It was ??!

Can’t think of anything

On line reservation showed a price of $49 a day. When I checked in, I was told that it was a two day charge. The trip was to Jacksonville Fl from Tampa FL. I said that it only takes 4 hours to make the trip and was told, "That's how we do not at Uhaul" I found it very disappointing that I was charged two days for a one day trip.

Great experience as always ??. Excellent customer service ??

I wish I could remember the name of your counter rep - lovely African-American woman, not very tall - who helped me rent the truck. I'd gone in for a box and bed bag, having had a reservation to pick up the next day at a different location, and decided to just get the truck then since they had what I needed available. She knew just what to do, and was friendly and pleasant. Another counter rep was also friendly, as was the young man who brought the truck up front for me. GREAT STAFF! I also appreciate the difference between the UHaul trucks and the others. The lower ramp angle really makes a difference, and the ride is better, too. All in all, an excellent rental experience, thanks!

The truck was dirty already from inside and I was charged 25 dollars for cleaning fee.

Had issues with exit web site and did not complete closing contact. But owner was very understanding and refunded fee...explain why fee was applied..appreciate his patience with this old fart!

Questions were always answered. Transactions were always quick and painless.

Great experience! Natanel Marquez made the process easy, and was very kind and helpful.

They charged us for 3 days extra use after we returned the trlr & we returned it early!

Truck was dirty inside and out.

Everything was satisfactory

Every thing was perfect!! Excellent service and staff! Thanks!!

the staff was very friendly but professional. they went above and beyond to accommodate our need. thanks.

Waited a long time for my truck once registration was complete. Gas gauge record keeping was minimal at best. Make sure to turn your truck off and restart before agreeing to the gas gauge level.

My contract said the truck would be full of fuel and it wasn’t. By the time I realized this, the link to dispute expired so I couldn’t make a note of it. I took a picture of the fuel gauge with the mileage showing that the tank was empty and I only drove 1/4 mile. When I dropped the truck off and told them about the situation, they said there’s nothing they can do and I’d have to pay a $100 fuel charge. This was after putting $50 of fuel in the truck. I tried calling the place where I picked up the truck but no one answered so I left a message but haven’t received a call back. I am never using U Haul again.

All staff members were really helpful and professional.

When picking up the equipment, make sure to go over the drop off process since a move is often a hectic time and reading all of the documents isn't a priority. Because this didn't happen, I wasn't sure about the drop off process and my return was documented properly until days later after I had been charged for additional days.

I appreciate how the process is quick and easy; for example, using the phone to verify the condition of the vehicle and quick check out. The staff was efficient and friendly.

Was charged a late fee for dropping off the trailer the same day because I didnt notify on line although I called prior to dropping it off and they said ok and never asked me to go on line. HORRIBLE CUSTOMER SERVICE. SECOND TIME THIS HAPPENED

Best U-Haul operations/facility I’ve used.

Super easy n fast return, very nice people!

Todd (manager) was great! Explained everything very well and worked to get us on the road quickly with everything we needed. Some of the other staff could use some customer service training. ;)

Overall felt the storage was secure and the employees ready to assist.

A little more customer parking.

Free coffee and donuts. Lol.

+People are very nice, customer service great -$20 charge if you don't "self check-in" very inconvenient, especially if your phone dies before you can the vehicle back to the lot, or the website won't connect to your GPS to "prove" you were actually there. I spent an hour in my car at 11pm trying to make this thing work, with 3 calls to customer support before they finally said to go home and they wouldn't charge me the extra $20. Sure enough, the local store morning crew charged me the $20 anyway! The phone customer service rep removed the charges, but overall, it still all adds up to an unpleasant experience dealing with that website. Maybe you can integrate this funciton into the android App, and give us an over ride feature if somethign goes wrong like the GPS? Did it occur to anyone that they will see the car there first thing in the morning, so the GPS is not really necessary.

Very well run business

Tried to use the U-Haul app, but it was unable to sync with my phone. Location services were on, although the app requested that I “Turn On Location Services”. It would have been easier to have gone directly to the U-Haul customer office, which I ended up doing anyway. Same thing for the return.

So pleased with this facility. Everything was clean and secure. Will use again if ever needed,.

The employees are very friendly and professional. I will continue going here for my rental needs.

Inform them of the iPhone check our procedure. I did not expect it.

Very pleased. Easy reserving. No hassle or games throughout (important, as many businesses stink). Good price. Pleasant folks. I’ll need a uhaul next year and will return.

mobile app for a one time user is difficult to navigate..

I choice the option to drop off at another location for a discount. Even though I had to walk 2 miles to get back to the first Uhaul location it was well worth it.

The check in/out process was not fully explained, so I set off the alarm multiple times and I was not able to get in after hours until another customer explained how to do it.

Cup of Joe for the trip in

The overall experience with Uhaul for my move was terrible! I will never use Uhaul or recommend Uhaul to friends for long distance moves. After several calls to Uhaul the dates for the drop off of my moving pods was STILL incorrect. The fact that the Uhaul pods and the third party company that uhaul hired themselves was not coordinated better made the experience even worse. I realize long distance moves are difficult but if I am paying a company for it I expect it to be coordinated since you are moving my belongings from point A to point B. I highly do not recommend using Uhaul and would never myself use them again

The staff did not explain the return time to me. I ended up paying for an additional day.

Employees were rude and vehicle rented was dirty and had Dings and Dents that weren’t listening

The guys is rude never come here again

I used this location to move out feb 2018, always nice and helpful. I even had to change size of truck to a bigger one. It was a simple process.

Very well managed facility; everything went flawlessly. No long waits. No dirty vehicles.

Lady at reception was not friendly at all. Seemed very annoyed that I was there and needed help. She helped and got me set up. But treated me as if I was bothering her.

Good customer service. Efficient check in.

The storage manager was very rude and unprofessional

Most fabulous employees! Have used this location 10 times or more and will be back. Professionalism always. Thank you.

front desk person was very helpful and verynice. When I came back to move things in, there was only one “raised” unloading dock available. A motorcycle was parked in one unloading dock; frustrating!

Thank you!

CONFIRMED reservation not honored. "Express Check-In over 1/2 hr. Offered unit with stair access ONLY. Doesn't work for 70 yr old woman. Just didn't care. GM refused call. Cried all night.

Storage is too expensive, no elevator to second level, very poor lighting. Local competitor is half the price, for a larger and taller space, with better lighting, and two elevators. Good bye!

excellent customer service

Stored our R/V for over a year, sorry to see you getting out of the rv/boat storage business. Thanks for the past year,good luck with your future plans.

Great.

Thank you

I had my storage unit for three years. It was affordable, clean, and convenient to where I was living. My monthly payment was automatically paid using the credit card I gave them.

Counter person was great

Only negative is the 7pm close for a regular customer. Not worth paying more for extended hours but maybe regular rate could be 8pm. Otherwise everything great.

All good

Appreciate the cleanliness of the facility

It felt like I was in hades even in the winter because there’s no air flow and no lighting in the storage units and the fact that your temperature was set on 80 degrees year round.

It was a lightning strike that kind of made it so access was I'm available during the after hours for a couple weeks of the than that it was great

Very easy to sign up. Great service!

Only thing I would recommend is that the Bay door for u-box's only be indicated on outside bay doors so when backing in for picking up or dropping off things for pick-up workers don't close bay door y

Super convenient!! All the employees were very nice and helpful. This is a one stop shop for all things needed to move, including storage! So impressed by this major company.

Lacey was phenomenal, she understood the time constraints I was under and did everything she could to help me and my family. The rest of the staff was great i will recommend your business to everyone.

Extremely helpful (esp. Assistant manager Christopher). Accommodating with our move and getting us the access and everything we needed. Highly recommend.

Great employees

I am pleased with my experience thank you

My only concern was those that were not swiping their key to deactivate their units. So the alarm was constantly going off when someone opened their unit.

Busy business .. many customers .. prompt efficient service!

A great experience. Lacey and the rest of the staff truly understand what customer care is.

My entire experience was perfect. Everything was explained to me in detail and everyone I spoke with was extremely professional.

Great experience

Super clean and super secure! I will definitely recommend this facility to friends and colleagues! Thank you for 3 years of storage service!

Thank you!!!

Great experience from storage to ubox rentals.

Wonderful customer service!!

The Staff was very friendly and helpful. Showed professional services.

Didnt visit facility. Was very happy with both ends of my u box experience

The uhaul storage box service was excellent, convenient, and well priced for our budget. Thank you!

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Everyone was very knowledgeable as well as very polite

Excellent 5*

I was very satisfied with the experience. The staff who helped me (Christopher and Samantha) were great, Storage Manager Lacey was awesome. See my Yelp review. Driving 1100 miles sucked. You didn’t.

Chris and everyone there were extremely helpful, considering that I returned twice feeling that I may not have rented a big enough space. They listened to me and showed me various options.

Easy transaction great customer service! Not to mention the great prices they have.

The manager of this site was excellent. She was attentive and understanding to my situation. I did appreciate the service provided

It was a fast and easy experience. I couldn't be happier

We had a unbox delivered. We did not come to the facility. Thanks to Amanda the order was cancelled because of Erroll being hospitalized

Outdoor staff unfriendly and parking lot had way too many trucks, trailers, etc. where it became hard to navigate. Not a lot of places to park to unload truck at unit.

I recently changed units due to my resident location. I noticed that the U-Haul climate controlled area is much hotter than my new climate controlled area. That is my only recommendation for change.

All is good.

Great team members, friendly service

Costumer service was awesome, storage and insult very. Convenient ,wouldn't change or recommend anything just perfect

Natanael was extremely helpful both when we visited to see the units as well as when we came back to rent. Great customer service@

The UHaul storage was clean and well maintained. Could use more docks in the back as it was always busy and had to wait frequently .

No additional comments

Judith is a GREAT employee. So friendly, thoughtful.

Very friendly and helpfull. Thank you very much Mr Natanael , Mrs Callie...

Good storage with climate control.

Lacy the staff that helped me was excellent in getting me registered and giving me the tour of the facility. I thought the storage unit was clean and ready to go. She conveniently placed me close

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I think over-all you provide a good product. I will come back when I return to the area.

Very helpful and effective. We’ll come to U Haul for next move. Thanks very much Mr Natanael Marquez and Miss Jean Baptist. Hai Pham

Samantha was a great help. The process was quick and easy.

the young woman sales associate who assisted me did a great job

Its was easy

When the moving service arrived to pick up the ubox, it was not ready and had to be pulled from the back while they waited.

The Yung girl at the desk was very polite and respectful she did a wonderful job

you need more customer service reps. Waited on line way too long. Glad you are busy, you need to hire more help.

Super helpful and courteous staff!

Everything was great!

Clean and secure

Positive experience at very reasonable prices. Pick up and delivery drivers were knowledgeable and pleasant. Will use again in the future if the need arises.

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Staff were consistently knowledgeable, professional, pleasant and understanding of life challenges. I highly recommend the use of the Gandy Blvd, Tampa, FL location without reservation!

👍

All staff very professional.

Easy rental process and easy access to storage. Clean and climate controlled. Great price.

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Price increase on an auto deduct account was too much.

Thank you

U-Haul experience was acceptable once I arrived, but not so when I made all the arrangements on line and by phone for my son to be the proxy on my way back to town.

Many new storage facilities have opened in and around the U-Haul location and at a much much lower cost. The U-Haul facility is old and dirty and very expensive and you just raised rates.

everything u-haul said they would do was on time. would use them again

Fantastic service could not be any happier.

Our U-Box was delivered and picked up again on time from friendly and helpful staff. We did not visit this facility. The box had a hole punched into the side of the box inroute and water stained boxes

Thanks for everything and thank you Tina for doing my storage reservation. I know she isn't around anymore but I want to thank her for everything and all the staff for the help to make it possible. 😊

Both our U-Box Delivery drivers were friendly and professional and gave us great customer service.

I rented 3 U-box in NYC to move to Sun City Center, Florida. All the facilities that I dealt with were clean, the staff was very accommodating, and I was happy with the personal service.

Service was good

Great staff - My Ubox was too low to the ground when hooked up to my Nissan Rogue. We decided to have it delivered to my home instead. They delivered in a timely manner and picked up the empty box.

Friendly staff ans very helpful.

We used U-Box containers that were shipped to, and delivered to us from this location. Our delivery driver was a pleasure to work with. Friendly, hard working and personable. No visit to facility.

U-Box delivery driver was awesome! Very patient and flexible. She deserves a raise!

My only complaints are with the call in center. Long wait times to speak with someone, then being transferred multiple times to speak with another person to arrange pickup of U Box.

With the exception the pod was 2 days late, all the rest of experience was great. I am retired, so it was not too inconvenient, but if I was working I probably would be upset.

Very good WorkeWorkers

I want to personally thank Arelis. She personally delivered the U box to our son's new condo in Northern Tampa on September 7th. She was extremely helpful, Pleasant, personable and professional.

Apparently you limit words. But your facility was awful from the beginning and I will never use uhaul again.

Storage boxes blocked access to the unit. Staff at this location not friendly or helpful.

Never had a problem at all. Awesome service!

Amanda and the other staff members were super friendly and helpful

I had several problems with the main customer service number and was very frustrated. The people at Gandy Blvd were awesome and absolutely trust them! Would use them again!

This facility has extremely poor customer service. Our U Box delivery driver arrived late and when we expressed our concerns to both her and the manager, they were rude and unhelpful.

Ubox made this moving experience the worst I’ve had in 23 years of military moves. No central communication. Call center after call center.

Absolutely horrible! On hold for over 1 hour. Delivery of boxes was almost 2 hours late from end of window with no one calling me. refund should be given. Totally unexceptable.

Staff were very friendly and helpful.

Easy return, very appreciated

Great facility and people to work with over the past six years.

The guys did a good job, were pleasant and helpful Thank you.

Everything, very, very nice... thanks, excellent staff.

I did everything online, never saw the facility.

Thank you for the excellent customer service.

One lady wasn't very friendly and told me the U-box wouldn't be ready... However, I called the number for the center earlier in the day and they told me I would be able to pick it up at 0930.

U-box units were perfect for my needs! Amanda who delivered and picked up the units was professional and friendly! Very happy with my experience! Would recommend to anyone looking to move!

No complaints

Great way to go. Very happy 😁

Amanda was extremely helpful and considerate when dropping off our UBox! She did and excellent job and definitely made the experience even better.

Great experience with the staff!!

When you have a manager who is lazy, and has poor customer service skills, what kind of model is that for his employees?

I could not say one negative thing about the team that I dealt with. In an unfortunate situation at a bad time in my life, the team showed nothing but professionalism, compassion and understanding.

Very dirty storage. The staff is lazy. Poor customer service.

Filthy dirty, horrible customer service! Went rob extra space storage

Very friendly and efficient staff

The costs changed frequently resulting in my finding another unit. As a customer for 4 years the value for the unit just was not worth staying

Very helpful staff. Good prices.

Install a keypad access at the gate. Get rid of the fob.

Staff knowledgeable and always ready to help. Facility secure, clean and pest free.

My 26 year old was yelled at and told to stop talking by Jamaican woman in office after we explained that we were on phone over 3 hrs trying to find out what’s going on, account wasn’t accepting zip

The only area I felt needed improvement was the wait time when I had a question. EVERY single time I had to stand in line it was a MINIMUM of 25 minutes. The staff was very friendly and capable.

Exactly what I would expect. Friendly, convenient and secure.

Thank you for everything.

Thank you u haul!

Want to commend Manager Maite for friendly and efficient service

Amanda S. did an excellent job in delivering and picking up the U-Box!!

Had an excellent experience