Comentarios de los clientes para U-Haul Moving & Storage at Gandy Blvd

Very quick and easy drop-off process.

Everyone was very courteous and efficient. Thanks.

Always use this location

The staff at the Gandy Blvd location is always amazing and care about their customers

Everything was so well laid out for the equipment return that all we had to do was drive up. We were met at the car and someone disconnected the trailer. Very easy and no issues!

Friendly and helpful. No hassle. Thanks

The staff was very helpful and met our needs.

Courtney was very professional and easy to work with.

I'm not saying it wasn't already a fast pickup process, but if the truck and the key pickup were closer and ready to go, it would have been even easier and contactless. I did have to find the truck then go inside and ask about my key and they weren't sure where exactly it was. And then sent me outside to find someone and he brought me the key a couple minutes later. No complaints about how my experience went. Just could have improved efficiency.

Customer service was amazing in checking in & checking out! Trucks are a little run down, especially when you have to drive a distance.

Make sure you give me pads I paid for and did not get 😡

The trailer we rented leaked and a lot of our belongings were soaked upon arrival.

The truck leaked & our property was damaged!!!

I have been a customer since 2016, and I have always had great service, friendly staff, and good equipment.

I love renting storage units and moving trucks from this U Haul facility. They never disappoint. Great staff! They are very accommodating! Will always try them first!

All employees should understand the basics of driving the trucks so that customers can pull out of the parking lot. Managers should clearly let their employees know a van has to be in M2 drive mode or it won't go above 30. The typical person who doesn't regularly drive vans/trucks won't know this. The employees on that day didn't know it either. By the 3rd truck and 45 min late to my destination “I” figured it out around 4 miles from the location while simply fiddling in frustration that I couldn't get above 30 mph. It was no fault of the young workers and all fault to management who must've poorly trained them. This was a basic flick of a button that should be clearly explained to a customer. They kept sticking me in new vehicles so clearly they didn't know of it either.

Honestly, I can't conceive of anything y'all could do in addition or better ... I'm extremely thrilled with the service and over-joyed by the performance of the U-Box, U-Haul staff on both ends (Tampa and San Antonio)! My experience with U-Haul has been SUCH A HUGE and vast improvement over that with PODS for which I can't thank you enough!

introduce you to the use of the truck, driving modes, ramp, etc.

Both locations were professional and went above and beyond to ensure efficient and good service.

Merry Christmas

Wow! Amazing service by William

Your 5 x 8 open trailer is not 5' wide. It is only 52" inside. This is false advertising. Fix it and be honest...call it 4 x 8.

Take some time to lubricate roll up door rollers, hinges on doors and sweep them out.

Nothing you guys were AWESOME!! Smoothest experience ever with Uhaul!!

Great customer service from everyone from Center Manager through to "trailer guys". Fantastic

Kim was a delight to work with. She was extremely friendly, knowledgeable and efficient.

I was going to buy Cargo straps there, but only had straps from China. I would pay more and have American Straps, which tend to be of higher quality.

These guys did great, without a hitch and quickly. Unfortunately, you will notice from the record of my transaction, that my original order was cancelled by someone else and without any notice to me, so that I got to the original pickup location only to find out then that my order had been cancelled. Fortunately, you Scheduling Manager got me to the Gandy location, although the extra trip cost me an additional $25. to get from St Pete to Tampa by Lyft.

Terrible customer service at desk-please Take the time to retrain the rep that serviced us. She had an awful attitude. Set us up to return at a different location than I chose. Didn't help us with a tow dolly- worst U Haul experience ever encountered and I have used U Haul about 6 times in the last 5 years. Because of this single individual I am unlikely to use U-Haul in the future. I would love to discuss the details with anyone who is interested.

So large! Can't imagine one could not find a storage unit.

Excellent all around!

They stole my money, charged me for so.ething that I could not use....I need a refund. The truck was in bad condition and was hesitant to Go!!!!!

Staff were friendly and very helpful. Was a very good experience.

Terrible customer service. The staff at this location was disrespectful and very rude to me. I had to cancel my bank card and order a new one cause they on a daily basis kept charging my card unauthorized and without my permission. For 10 days straight they charged my card at least 2 times a day sometimes more. Causing me to have a problem with my bank.

Outstanding customer service.

For the past two years this location has been nothing but nice and kind to me. I never had a problem nor encountered any negative vibe from any person at that location as well. Keep up the good work and thank you

Easier mobile pick up To cumbersome and it might be easier to to use the counter

Had a reservation for 9:30 got in there at 9:28 no one helped me till 9:44 didn't get into the van till 9:56, lady was too busy talking to somebody about nothing that had to do with work.

Both office staff and people working out in the yard were very friendly and very helpful

Kimberly was very helpyamd efficient

The entire staff was helpful and pleasant.

Trucks need oil changes

Everything was already effecient

Tha alarm that went off was way too loud and annoying every time I was in there

I merely dropped the truck off and reported the damage of the vehicle that was rented to me. Not only could this vehicle have broken down because of its condition, but it could have caused a horrible accident resulting in loss of property and possibly life. Absolutely fucking ridiculous that this equipment was allowed to go out in the road.

To begin, I booked, paid and checked in online to pick up from the Macdill location. Then, on my house closing day I get a call that now I need to pickup at the Causeway location. I live across from Robinson High School. Had to complain and demand compensation, got extra miles and a discount. That's great now it's just inconvenient. Then later that day about 5pm, get a call that Causeway does not have our truck so now we are going to Gandy location and a larger truck. Obviously not entirely bothered by this. BUT, I did set everything up so I would not have to speak with anyone, checking in online, paying ahead to guarantee a truck and determine which pickup and drop off worked best with my schedule. Now let's to to moving day and Gandy, Judith was a train wreck to one of the most stressful/exciting days of our lives. She needs to pretend to care or find another path in life. She gave less then minimal effort to help when we couldn't get the ushare nonsense to load on our phones and kept telling us to go inside. I understand everyone wants to brush away customers with everything we can now do ourselves online but when online fails she should enjoy the interaction before more jobs are cut due to streamlining. The new girl behind the counter next to Judith continued to give me looks and roll her eyes multiple times. That is extremely unprofessional. The only savior was Richard, he was running around, bringing trucks, working the computer while multitasking other customers in line. But I wasn't lucky enough to get him. I won't be back to this location and honestly a couple of us unimportant customers were talking in the parking lot while waiting about how awful this location is and how we avoid it. That's not a great reputation. It's not enough that all the construction is going on, not your fault, but at least try to make the inside experience a reason that we should come back.

it was very easy to drop off at the location we eventually got to. Billerica location sent drop off location info that was almost an hour away from where we moved to. Called to see if there was a different location and was told one of the W Marcum St Tampa location and was confirmed they were open until 7. Got there at approx 530 and was advised they were just closed and there was no room for a 5x8 trailer anyway. Got sent over to the Ganby Ave location and was finally able to drop off.

The only problem with this location is road construction in the area.

The staff was terrific. Very friendly. Miss Judith was great.

Nothing. Everything was excellent. Thanks.

Too busy.

My unit leaked. I reported it by phone months ago. They assured me it would be taken care of. When I went back to the storage unit yesterday the leak was still there and my belonging Now had mold and water stains and furniture was damaged. Ended up putting it all in the donate section ( mattress and box spring, fabric lawn chairs and a old wooden desk). Water damage and mold. Awful. Maintain your roof better. I stored these thing for over two years at 180.70 a month and I lost it all. Wasted my money for what?? Very disappointing

The location was great! The customer service was great! The computer system was slow at your facility, so getting in and out quickly was challenging but to no fault of your staff. My only complaint is that my truck was infested with ants, inside the dashboard. I did not discover this until I was at my moving location.

Location was as clean and inviting as it could be, given that it's now under an extension of I-275, and ramps are still under construction immediately adjacent to the entrance. ;-)

Judy was very helpful

Clean, super maintain, helpful,

Could really use 24 hour access but not able to pay extra charge .... ALL your employees are great ! And I am thoroughly happy with Uhaul. Being a perfectionist, that's not easy for any company to do ! 😁

The help and understanding l received from Courtney Ritz was outstanding. I was already impressed with Uhaul's service and operation as a whole but l am now yours forever 💖 !!

Awesome

The security card Iwas given would not unlock and set off alarms. Staff including manager were going to call and reset it. Did not work tonight at after hours. Being charged for a unit I have no access to

Waited in line for over 30 min just to get the storage unit that was already reserved. Facility is nice but WAY overpriced. Will never use again.

Courtney was was very friendly, helpful, informative & accommodating. She went above & beyond to inform me of storage solutions for what I needed, thank you much!

My only concern was that the U-Haul staff were not wearing masks while waiting on customers. Luckily my son and I did have our masks. Otherwise, they were extremely helpful.

Our 6th time renting. Great place. Convenient and secure. I am sure we will be back.

Garbage company.

All staff was friendly, kind, helpful ,patient.

I would recommend they get their own insurance, which U Haul requires. At first, I had the U Haul insurance. There was a roof leak and a bunch of my stuff got ruined. This was on a Sunday.. When I tried to make a claim with RepWest, U Haul's insurance carrier, they would not pay me because there were no photos of the damage. At the time of the damage, when I went to the clerk in the office, she didn't know what to do and suggested I wait and speak with the manager the following day--he didn't know what to do either. If you require insurance, you should do your job when there is a loss.

Never any problems. You also kept the monthly fee close to the original price.

It took longer than I expected waiting for get finished with all the information you needed.

Great service! Thank you.

If I could give less than 0 stars I would, absolutely horrible customer service. I have called 3 times and still have no response, I keep getting told the manager will call me. I rented the storage unit 2 weeks ago, I’m already having major issues since day 1. I called for the 3rd time today, the customer service representative laughed at me. I find that extremely unprofessional, I am not sure what they look for in the employees. During these uncertain times, with unemployment being so high I am sure there are better applicants to hire. Supposedly the calls are recorded so I would really hope they would review the call and make it a coaching opportunity. I am still waiting for the general manager Todd Rarick to contact me. I work in financial sales, and understand the value of great customer service which this company lacks. I would never recommend anyone to rent from this facility. This has truly been a disaster. I rather pay more money and rent somewhere else.

This was my sister’s storage. There were a lot of things I needed to throw away. They told me it was going to cost me $10 to throw that stuff away. Ok. Acceptable. Then they told me I had to bag it up! Ok, still acceptable. THEN they told me it was going to cost me $10 PER BAG!! UNACCEPTABLE! That was the only thing I didn’t like! I got rid of the storage unit simply because I don’t need it. I’m going to be throwing away a lot of it. I have to do it at home.

Process to rent storage space was simple. Management and staff were accessible and pleasant. Thank you.

N/a

Amanda was amazing to work with. Lots of different options to select from and a very large and clean space.

The reason I am leaving poor feedback is even after I spent $$$ for doing a move from MI to FL using Uhaul equipment I was FORCED into renting a storage. Not right to treat repeat customers like this.

Loves experience especially climate control

Questions were always answered. Transactions were always quick and painless.

Everything was satisfactory

Every thing was perfect!! Excellent service and staff! Thanks!!

Overall felt the storage was secure and the employees ready to assist.

So pleased with this facility. Everything was clean and secure. Will use again if ever needed,.

The check in/out process was not fully explained, so I set off the alarm multiple times and I was not able to get in after hours until another customer explained how to do it.

Good customer service. Efficient check in.

The storage manager was very rude and unprofessional

Most fabulous employees! Have used this location 10 times or more and will be back. Professionalism always. Thank you.

front desk person was very helpful and verynice. When I came back to move things in, there was only one “raised” unloading dock available. A motorcycle was parked in one unloading dock; frustrating!

Thank you!

CONFIRMED reservation not honored. "Express Check-In over 1/2 hr. Offered unit with stair access ONLY. Doesn't work for 70 yr old woman. Just didn't care. GM refused call. Cried all night.

Storage is too expensive, no elevator to second level, very poor lighting. Local competitor is half the price, for a larger and taller space, with better lighting, and two elevators. Good bye!

excellent customer service

Stored our R/V for over a year, sorry to see you getting out of the rv/boat storage business. Thanks for the past year,good luck with your future plans.

Great.

Thank you

I had my storage unit for three years. It was affordable, clean, and convenient to where I was living. My monthly payment was automatically paid using the credit card I gave them.

Counter person was great

Only negative is the 7pm close for a regular customer. Not worth paying more for extended hours but maybe regular rate could be 8pm. Otherwise everything great.

All good

Appreciate the cleanliness of the facility

It felt like I was in hades even in the winter because there’s no air flow and no lighting in the storage units and the fact that your temperature was set on 80 degrees year round.

It was a lightning strike that kind of made it so access was I'm available during the after hours for a couple weeks of the than that it was great

Very easy to sign up. Great service!

Only thing I would recommend is that the Bay door for u-box's only be indicated on outside bay doors so when backing in for picking up or dropping off things for pick-up workers don't close bay door y

Super convenient!! All the employees were very nice and helpful. This is a one stop shop for all things needed to move, including storage! So impressed by this major company.

Lacey was phenomenal, she understood the time constraints I was under and did everything she could to help me and my family. The rest of the staff was great i will recommend your business to everyone.

Extremely helpful (esp. Assistant manager Christopher). Accommodating with our move and getting us the access and everything we needed. Highly recommend.

Great employees

I am pleased with my experience thank you

My only concern was those that were not swiping their key to deactivate their units. So the alarm was constantly going off when someone opened their unit.

Busy business .. many customers .. prompt efficient service!

A great experience. Lacey and the rest of the staff truly understand what customer care is.

My entire experience was perfect. Everything was explained to me in detail and everyone I spoke with was extremely professional.

Great experience

Super clean and super secure! I will definitely recommend this facility to friends and colleagues! Thank you for 3 years of storage service!

Thank you!!!

Great experience from storage to ubox rentals.

Wonderful customer service!!

The Staff was very friendly and helpful. Showed professional services.

Didnt visit facility. Was very happy with both ends of my u box experience

The uhaul storage box service was excellent, convenient, and well priced for our budget. Thank you!

.

Everyone was very knowledgeable as well as very polite

Excellent 5*

I was very satisfied with the experience. The staff who helped me (Christopher and Samantha) were great, Storage Manager Lacey was awesome. See my Yelp review. Driving 1100 miles sucked. You didn’t.

Chris and everyone there were extremely helpful, considering that I returned twice feeling that I may not have rented a big enough space. They listened to me and showed me various options.

Easy transaction great customer service! Not to mention the great prices they have.

The manager of this site was excellent. She was attentive and understanding to my situation. I did appreciate the service provided

It was a fast and easy experience. I couldn't be happier

We had a unbox delivered. We did not come to the facility. Thanks to Amanda the order was cancelled because of Erroll being hospitalized

Outdoor staff unfriendly and parking lot had way too many trucks, trailers, etc. where it became hard to navigate. Not a lot of places to park to unload truck at unit.

I recently changed units due to my resident location. I noticed that the U-Haul climate controlled area is much hotter than my new climate controlled area. That is my only recommendation for change.

All is good.

Great team members, friendly service

Costumer service was awesome, storage and insult very. Convenient ,wouldn't change or recommend anything just perfect

Natanael was extremely helpful both when we visited to see the units as well as when we came back to rent. Great customer service@

The UHaul storage was clean and well maintained. Could use more docks in the back as it was always busy and had to wait frequently .

No additional comments

Judith is a GREAT employee. So friendly, thoughtful.

Very friendly and helpfull. Thank you very much Mr Natanael , Mrs Callie...

Good storage with climate control.

Lacy the staff that helped me was excellent in getting me registered and giving me the tour of the facility. I thought the storage unit was clean and ready to go. She conveniently placed me close

NA

I think over-all you provide a good product. I will come back when I return to the area.

Very helpful and effective. We’ll come to U Haul for next move. Thanks very much Mr Natanael Marquez and Miss Jean Baptist. Hai Pham

Samantha was a great help. The process was quick and easy.

the young woman sales associate who assisted me did a great job

Its was easy

When the moving service arrived to pick up the ubox, it was not ready and had to be pulled from the back while they waited.

The Yung girl at the desk was very polite and respectful she did a wonderful job

you need more customer service reps. Waited on line way too long. Glad you are busy, you need to hire more help.

Super helpful and courteous staff!

Everything was great!

Clean and secure

Positive experience at very reasonable prices. Pick up and delivery drivers were knowledgeable and pleasant. Will use again in the future if the need arises.

none

Staff were consistently knowledgeable, professional, pleasant and understanding of life challenges. I highly recommend the use of the Gandy Blvd, Tampa, FL location without reservation!

👍

All staff very professional.

Easy rental process and easy access to storage. Clean and climate controlled. Great price.

N/A

Price increase on an auto deduct account was too much.

Thank you

U-Haul experience was acceptable once I arrived, but not so when I made all the arrangements on line and by phone for my son to be the proxy on my way back to town.

Many new storage facilities have opened in and around the U-Haul location and at a much much lower cost. The U-Haul facility is old and dirty and very expensive and you just raised rates.

everything u-haul said they would do was on time. would use them again

Fantastic service could not be any happier.

Our U-Box was delivered and picked up again on time from friendly and helpful staff. We did not visit this facility. The box had a hole punched into the side of the box inroute and water stained boxes

Thanks for everything and thank you Tina for doing my storage reservation. I know she isn't around anymore but I want to thank her for everything and all the staff for the help to make it possible. 😊

Both our U-Box Delivery drivers were friendly and professional and gave us great customer service.

I rented 3 U-box in NYC to move to Sun City Center, Florida. All the facilities that I dealt with were clean, the staff was very accommodating, and I was happy with the personal service.

Service was good

Great staff - My Ubox was too low to the ground when hooked up to my Nissan Rogue. We decided to have it delivered to my home instead. They delivered in a timely manner and picked up the empty box.

Friendly staff ans very helpful.

We used U-Box containers that were shipped to, and delivered to us from this location. Our delivery driver was a pleasure to work with. Friendly, hard working and personable. No visit to facility.

U-Box delivery driver was awesome! Very patient and flexible. She deserves a raise!

My only complaints are with the call in center. Long wait times to speak with someone, then being transferred multiple times to speak with another person to arrange pickup of U Box.

With the exception the pod was 2 days late, all the rest of experience was great. I am retired, so it was not too inconvenient, but if I was working I probably would be upset.

Very good WorkeWorkers

I want to personally thank Arelis. She personally delivered the U box to our son's new condo in Northern Tampa on September 7th. She was extremely helpful, Pleasant, personable and professional.

Apparently you limit words. But your facility was awful from the beginning and I will never use uhaul again.

Storage boxes blocked access to the unit. Staff at this location not friendly or helpful.

Never had a problem at all. Awesome service!

Amanda and the other staff members were super friendly and helpful

I had several problems with the main customer service number and was very frustrated. The people at Gandy Blvd were awesome and absolutely trust them! Would use them again!

This facility has extremely poor customer service. Our U Box delivery driver arrived late and when we expressed our concerns to both her and the manager, they were rude and unhelpful.

Ubox made this moving experience the worst I’ve had in 23 years of military moves. No central communication. Call center after call center.

Absolutely horrible! On hold for over 1 hour. Delivery of boxes was almost 2 hours late from end of window with no one calling me. refund should be given. Totally unexceptable.

Staff were very friendly and helpful.

Easy return, very appreciated

Great facility and people to work with over the past six years.

The guys did a good job, were pleasant and helpful Thank you.

Everything, very, very nice... thanks, excellent staff.

I did everything online, never saw the facility.

Thank you for the excellent customer service.

One lady wasn't very friendly and told me the U-box wouldn't be ready... However, I called the number for the center earlier in the day and they told me I would be able to pick it up at 0930.

U-box units were perfect for my needs! Amanda who delivered and picked up the units was professional and friendly! Very happy with my experience! Would recommend to anyone looking to move!

No complaints

Great way to go. Very happy 😁

Amanda was extremely helpful and considerate when dropping off our UBox! She did and excellent job and definitely made the experience even better.

Great experience with the staff!!

When you have a manager who is lazy, and has poor customer service skills, what kind of model is that for his employees?

I could not say one negative thing about the team that I dealt with. In an unfortunate situation at a bad time in my life, the team showed nothing but professionalism, compassion and understanding.

Very dirty storage. The staff is lazy. Poor customer service.

Filthy dirty, horrible customer service! Went rob extra space storage

Very friendly and efficient staff

The costs changed frequently resulting in my finding another unit. As a customer for 4 years the value for the unit just was not worth staying

Very helpful staff. Good prices.

Install a keypad access at the gate. Get rid of the fob.

Staff knowledgeable and always ready to help. Facility secure, clean and pest free.

My 26 year old was yelled at and told to stop talking by Jamaican woman in office after we explained that we were on phone over 3 hrs trying to find out what’s going on, account wasn’t accepting zip

The only area I felt needed improvement was the wait time when I had a question. EVERY single time I had to stand in line it was a MINIMUM of 25 minutes. The staff was very friendly and capable.

Exactly what I would expect. Friendly, convenient and secure.

Thank you for everything.

Thank you u haul!

Want to commend Manager Maite for friendly and efficient service

Amanda S. did an excellent job in delivering and picking up the U-Box!!

Had an excellent experience