El cliente no dejó un comentario.Cenk B.
Customer Reviews for U-Haul Moving & Storage at Gandy Blvd
Tampa, FL 33611
(NW corner of Dale Mabry Hwy and Gandy Blvd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Roberto M.
Better rates at the end of returning the balance always more at the endLinda F.
El cliente no dejó un comentario.Curtis A.
El cliente no dejó un comentario.Tyler Z.
El cliente no dejó un comentario.JENNIFER H.
El cliente no dejó un comentario.Hayden C.
El cliente no dejó un comentario.Nathaniel W.
Friendly staff. Nice store. Perfect hitch install.Christopher C.
They were efficient, helpful and very professionalTheresa S.
El cliente no dejó un comentario.Katharine K.
The manager Courtney was very helpful. Overall, the location seemed very undermanned (which is understandable in times like these). When I went to pick up my Uhaul, only one woman at the front desk could assist with pickups, the other woman manning the desk was make a great effort to help her as much as possible. Although Courtney was amazing and very considerate, I was upset that I had to reschedule my hitch installation THREE times. I also had to call and check three times to make sure my parts were in: they were not and I almost made a trip over there for no reason. That's where Courtney came in and was empathetic to my stress around moving. She even said that she would drive elsewhere to locate the part needed for my hitch. Trailer-wise, we had to purchase WD-40 and a special wrench to tighten the trailer onto my hitch- the guy that originally hooked it on did it way too loose. Lastly, I was a little upset with the pictures I was given to confirm the condition of the trailer. The trailer was clearly more worn in realtime than in the pictures. For peace of mind, I would have preferred more accurate pictures of the vehicle.Kathryn C.
El cliente no dejó un comentario.Joesph B.
This was the second location I was sent to, the first location was Martha's Place. My truck was not there and the owner was to busy flipping eggs and could care less that I had notmgot my truck I reserved .Gerald P.
El cliente no dejó un comentario.Cynthia V.
El cliente no dejó un comentario.Larry C.
El cliente no dejó un comentario.david R.
Hello, everything went well except I was told of my charge if I returned the truck below the gas level which was a quarter of a tank. Driving a truck makes me uncomfortable so I told Courtney I will be stopping once to put gas as I was hoping it was full, and will return it full. At that time she shoudl have said I would not be reinbursed. I spent $110.00 in gas "unecessarily" . THIS is very unfair.anabelle P.
El cliente no dejó un comentario.julia G.
If isn't broke don't fix it !Royce W.
El cliente no dejó un comentario.DOMINGO N.
El cliente no dejó un comentario.Juan C.
El cliente no dejó un comentario.Garth P.
Couldn't get much betterGregory P.
I reserved a moving truck and car dolly 3 miles from my home. The night before I was sent a notice to pick up equipment in another county 25 miles from my home. I was told there was a quarter tank of gas in the truck and bring it back at the same level. I picked up equipment and asked if he was going to an inspection of the rented equipment. He said no and damage was already marked with an x. I asked about how to load the car dolly and he said it was easy but did not explain how to do it. I got in truck and saw it only had 18 miles to empty, not a quarter tank. Went to the gas station as my first stop. Bottom line this location not very goodChristopher L.
El cliente no dejó un comentario.Gina F.
It took almost an hour to get the keys to my rented truck. Then,when I went outside to drive off, found it was blocked in by two other trucks, so it took another 10 minutes to get those moved out of the way. The online check-in app doesn't work very well, so I had to go to the counter to pick up keys. Even though I had previously uploaded photos of the front and back of my driver's license, I had to do all of this again at the counter. And the glare of the overhead lights caused me to have to use a workaround to get the back of the license photo uploaded. Please don't bother with technology if you can't get it right. Also, on 2 out of 3 occasions, I've had to go and track someone down to check in my returned truck, even though signage indicates I should stay with the equipment and someone will be with me shortly. This location needs some cross training of employees. There were two people at the desk but only one of them knew how to process a rental. The other person was just there in case anyone needed storage, and had nothing to do but help out on miscellaneous tasks.William W.
Trailer not recommended for long hauls. Straps do not stay in place when going long distance with different road conditions. Turbulent driving conditions lead to strap harness' slipping.Jeremy K.
El cliente no dejó un comentario.KENNETH C.
El cliente no dejó un comentario.Ronald R.
El cliente no dejó un comentario.Dwayne M.
El cliente no dejó un comentario.CHRISTEAN W.
I've rented trailers and storage space from this location a few times prior and could not recommend it enough. Incredibly helpful and efficient in getting me hooked up and on the road. Very grateful!JAMES F.
El cliente no dejó un comentario.Oneykka M.
El cliente no dejó un comentario.Christa V.
Excellent professional and friendly service. Quick reaction to my requests and prompt service to assist with the loading of the trailer. I will use this location as my primary for all my U-Haul needs.Timothy H.
El cliente no dejó un comentario.andrea K.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.MICHAEL C.
El cliente no dejó un comentario.anthony J.
I think the people are great! The only thing was our truck died and it took a long time to get it fixed.Alwin C.
Vehicle had an odd odor, almost urine like but with as many people in and out of them as quickly it's bound to happen, right? I popped an air freshener in the vents and it was a-ok. Customer service was an absolute pleasure, they really made the whole check in and check out process so smooth!!Margaret T.
El cliente no dejó un comentario.daniela S.
El cliente no dejó un comentario.Bob G.
El cliente no dejó un comentario.Anthony H.
El cliente no dejó un comentario.Dale F.
My experience was good all around. The staff were very friendly and professional. Quick in and out process.Linda P.
El cliente no dejó un comentario.Ashley P.
UHaul is a standout in customer relations and the quality of people they employ. Just go to any other business and you will rarely find the kindness, politeness, and strong work ethics ofcthe UHaul workforce. Every experience with UHaul has been exceptional in how much the employees care and how hard they work! Bravo!!!Leslie O.
Rude lady on the desk. Won't let anyone complete a sentence and knows EVERYTHING. Asked to change from a 10 ft truck to a van but was told she didn't have any. Not sure what those 3 vans up front were doing but they weren't available. She doesn't get up she just sits there and looks at everyone with distain. Not sure what's wrong with her life but she should consider another line of work instead of customer service.Jerry Y.
We were dropping off equipment and renting a storage unit in the same trip. After completing the storage setup, we began offloading from the UHaul rental. Employee knew we were still on site and wanted that we also wanted to turn in equipment when offloading was complete.. but employee left 15 minutes early.. preventing us from doing so.Alexander D.
El cliente no dejó un comentario.Cindy L.
General Manager handled rental and she was outstanding. One of the BEST customer Service experiences of the last several years.Gregory P.
El cliente no dejó un comentario.Adam P.
The staff were great. Fast and efficient. Super easy to rent a trailer and I'll do it again without hesitation.Matthew S.
Overcharged. 13 min late for drop off and charged $20 for after hours drop. Give me a break. No one told me there would be a charge for after hours. This was unfair and not appreciated. Don't rent at this location.David S.
These folks were Great. Very helpful and friendlyBenjamin S.
El cliente no dejó un comentario.Noreen H.
Check-in and check-out very easy, trailer was clean and very well kept. All-together a great experience.Charles L.
El cliente no dejó un comentario.Jennifer M.
Needs to be better staffâ€¦it appears that some of the staff was more concerned with their personal issues than helping the customers.Javier L.
El cliente no dejó un comentario.pablo A.
El cliente no dejó un comentario.Amber T.
Handle the containers with care.Rudeliz a R.
Old truck. Ran like a tankDAVID B.
El cliente no dejó un comentario.latoya S.
Your equipment was sub-standard and borderline unsafe. I reached out to the U-Haul location general manager about my concerns and never heard anything back. Truly "customer no-service". I will not be using this location again and will look at others for any future moving needsDana P.
El cliente no dejó un comentario.Douglas R.
Everything was great, except we waited in line a LONG time to get to the counter to check out the vehicle. There were 2 parties ahead of us and it moved very slowly. But once we got to the counter, all was good.Paul H.
El cliente no dejó un comentario.Miray H.
El cliente no dejó un comentario.Tom G.
Check-in was very quick and easy, which I greatly appreciated. ¡Gracias!Donald L.
Excellent experience! All personnel were well trained and efficient. They were very polite, eager to help and performed their jobs well!!Leslie O.
All employees were professional and courteous. I will certainly use this location in the future.DAN G.
El cliente no dejó un comentario.David P.
Great service!!Thomas G.
everything was great, very professional.edward P.
El cliente no dejó un comentario.michael G.
El cliente no dejó un comentario.NEKESHA D.
Great customer service. Easy and quick in and out.Julie M.
Easy fast.ROBERT W.
El cliente no dejó un comentario.Richard D.
Refund deposit faster.Joseph G.
El cliente no dejó un comentario.Walter M.
Very possitive experience! Note: on your check out list, you should indicate only one picture can be uploaded to confirm both mileage and fuel gauge level; I tried to enter a separate picture for each, but it would only take one. Had to run back to the checkout counter to find out what to do. A wee bit of a hassle for a conscientious person, but not a big deal.Jim M.
Courtney is always so helpful and accommodating. I have enjoyed working with her while my U-boxes have been at her location. Kim was also very helpful on my last visit.dave F.
Very professional, friendly staff.Michael D.
I feel the location is understaffed there was the need to wait unexpectedly long. Also when we did come there were more delays that we did not expect. And lastly when the U-Haul associate put the trailer on my pick up truck it must not have been put on properly because when we try to use the trailer as we should it's came off the ball and the trailer hit the back of my pick up and dented my tailgate. The ball was the correct size for the trailer hitch but when we tried to drive the car onto the trailer the trailer came off and rammed into my tailgate it could have injured us as we were also standing near the trailer. Now U-Haul needs to help repair my tailgate that was damaged by the U-Haul trailer please contact me as soon as possible you have my contact detailsChristian M.
When I dropped off the van, it was in someone's else's name. A little awkward but it got handled.Jeremy B.
Fri noon time- workers hanging out in parking lot. Inside- 3 ladies swamped.. 3pm- 2 ladies inside, swamped? No-one else in sight? "Don't have time" for a walk around joint return inspection? Now I'm at whoever's mercy to say whatever-,after the fact? That's not how a rental business operates....! Used to be a great facility- now? Nope, went big box on us.Thomas H.
Customer service is great and they take care of me great,I rent with you guys every week and want to continue to do so.Ben D.
The staff was very helpful with our move in.Amanda M.
El cliente no dejó un comentario.John B.
Good selection of vehicles and equipment / accessories! Friendly staff!Gary K.
Great, friendly staff!!!!!!RANDAL J. | First Impressions
El cliente no dejó un comentario.Spencer H.
I had to return the van by 9 pm. I left the keys in the lockbox at 8:45 pm BUT the mobile app did not work. In the morning I had to straighten it out. Please take a look at the app for returning equipment after hours and make sure it is working.SIMONE S.
Nothing, the trailer was out and ready to go when I got there. The checkout process was easy.Jerry B.
We pulled in with our 4x8 trailer, the young woman disconnected it, and said we were good to go. She was also very friendly. You can't improve on that. Well done.John R.
El cliente no dejó un comentario.SIMONE S. | Online Move In
Courtney has to be the best and has the most graciously friendly spirit in making sure everything I have ever done business with at the 3939 Gandy Blvd location for many years has always been heartfelt. If I come to the location and she's not there I would come another day or use the app to try to solve it. Wish I could give her 10 stars.RICKY D. | First Impressions
El cliente no dejó un comentario.mark D.
its very big and creepyDWIGHT W. | Overall Experience
The units should have illumination available. Aside from this, I would rent with uhaul againSigidfredo C. | Overall Experience
The lack of options for individuals to dispose of their stuff when you cannot pick them up is nonsense. There is great misscommunication between departments within the company is outrageous!Maria A. | Overall Experience
Judith was amazingrhonda z. | First Impressions
The people were always nice and helpful. That was what was most important. Even when it closed my account, they were super friendly.Zachariah H. | Overall Experience
El cliente no dejó un comentario.Randy S. | Overall Experience
El cliente no dejó un comentario.Stephen G. | Overall Experience
Excellent setup. Clean and safe facilities. Friendly atmosphere. Good service. Good price.Cynthia A. | First Impressions
Kimberly made it effortless and went above and beyond to assist to fit my specific needs.Michele S. | First Impressions
Luis was awesome. We've had so many great experiences at this facility - for both renting trucks and trailers and for storage. SUPER CLEAN and very professional.EVAN M. | Overall Experience
El cliente no dejó un comentario.claiborne E. | First Impressions
El cliente no dejó un comentario.Princetess S. | Overall Experience
Only suggestion would be more precise signage throughout the storage area of exits and office locations other than the directory.ALBERT L. | Overall Experience
XAlexander R. | First Impressions
Great StaffTaylor M. | Overall Experience
They made very easyJORGE R. | First Impressions
El cliente no dejó un comentario.Joseph L. | Overall Experience
Was very satisfiedRaymond D. | Overall Experience
El cliente no dejó un comentario.VICTOR R. | First Impressions
Nice, clean, and pest free.Keith M. | Overall Experience
Very clean but the staff did not give me a copy of the contract they set up auto pay they told me that they didn't know I'll come back. They don't answer your phone calls or emails so I change my U-Haul storage unit to a different location and already there's a world of difference. I would not recommend this location to anyoneParsa S. | Overall Experience
El cliente no dejó un comentario.Chester B. | Overall Experience
El cliente no dejó un comentario.Amy W. | Online Move In
I would definitely recommend your facility! My experience was very positive. Kimberly was extremely helpful and caring. I will always be grateful to her. Everyone there was very friendly and displayed great customer service skills. Thank you for a great experience!Betty K. | Overall Experience
Nice place to storeMARILYN P. | Overall Experience
The staff was amazingTaylor M. | First Impressions
The staff there were helpful and very informative about the unit plus very much friendly 👏 😀Ferman R. | First Impressions
El cliente no dejó un comentario.David H. | Overall Experience
I turned in my key to close my account and the lady helping me told me I would get an email. Never got the email and had to return the next day where another person followed procedures. The locker was checked, and I received paperwork of proof that my account had been closed.WILLIAM E. | Overall Experience
Clean & ProfessionalJAMES C. | Overall Experience
El cliente no dejó un comentario.Brian F. | Overall Experience
very over priced units, halls are well lit but it is all but impossible to see inside your unit. Staff goes above and beyond though. eveyone i met working there was really helpful and kind. love the spot where you can leave unwanted but usable items for other folksTAYLOR W. | Overall Experience
Amazing experience. They went above and beyond to assist me in my needs.Christopher H. | First Impressions
Kimberly was EXCELLENT in helping me with my storage needs!! Discussed my options, showed me units, super friendly I was extremely tired from a 1,290 mile drive with a 20 ft truck so it was super appreciated, TksDan B. | First Impressions
The rep was very friendly and informative making sure I understand payment, location, and proper use of the facility. Totally what I expected! Great jobTERRY W. | First Impressions
There is a air conditioning unit above the unit that dripped on our belongings.LYNNE W. | Overall Experience
El cliente no dejó un comentario.John H. | Overall Experience
I was very surprised I could not get a refund for the numbers of days I did not use the storageMELVIN P. | Overall Experience
The young lady who helped me with my situation and concerns was very professional and handled everything efficiently. She walked me through the process of checking in and out after she taught me the way to my unit.john l. | First Impressions
El cliente no dejó un comentario.Harvey H. | Overall Experience
El cliente no dejó un comentario.Sabrina H. | Online Move In
Excellent customer support!Thomas Z. | Overall Experience
Kimberly was incredibly helpful, kind, and supportive, helping with supplies and information to prepare me for the move. She went above and beyond! My return visit on moving day was also very pleasant! The facility is very clean.Betty K. | First Impressions
Fine StaffThomas Z. | Overall Experience
We have had a u it here for many years and Kimberely has take very good care of us! Would highly recommend! Very clean!!!CHARLES O. | First Impressions
El cliente no dejó un comentario.James W. | First Impressions
El cliente no dejó un comentario.Janine R. | Overall Experience
El cliente no dejó un comentario.Lisa C. | First Impressions
El cliente no dejó un comentario.michelle t. | Overall Experience
Some of the hallway floors were really rough to roll the carts on—causing items to fall off the cartSARA R. | Overall Experience
Excellent customer serviceAkikya H. | Overall Experience
I only left because they raised the prices.Donovan W. | Overall Experience
El cliente no dejó un comentario.TODD P. | Overall Experience
Courtney is so amazingNefthali P. | Online Move In
It was really really busy. So the process was slow.KELLY O. | Overall Experience
El cliente no dejó un comentario.Yisseth M. | Overall Experience
Kimberly the manager was pleasant, helpful, and professional from our first call to the day we vacated the facility. We commend her performance and extend our heartfelt thanks.Marva C. | Overall Experience
My access code to my storage unit was denied/accepted at certain times throughout my moving into the unit. The alarm came on like I was breaking and entering, but no police came, or anything else ? not quite sure what to think of my security if I could just stay there with high decibel alarms ringing... Besides that nice tour, friendly staff, oh and a lock key broke into a lock and I had to purchase two locks in less than 12 hours. Pretty cheap metal if you ask me. Good way to get customers to swipe that card. Still, I'm quaint with what I have.JASON P. | First Impressions
El cliente no dejó un comentario.ZAIRE F. | First Impressions
El cliente no dejó un comentario.Sharnice C. | Overall Experience
Kelly the manager is amazing and a big asset to uhaulmathew A. | First Impressions
El cliente no dejó un comentario.Chris L. | Online Move In
El cliente no dejó un comentario.KATHRYN B. | Overall Experience
Great customer service..jose r. | Overall Experience
El cliente no dejó un comentario.Chris L. | First Impressions
El cliente no dejó un comentario.Erik S. | First Impressions
Kimberly the manager was kind and very sensitive to my needs. When I got there to rent the unit I found out the mover cx on me. The first move was a lg sofa. Immediately she called Damian a mover and within 1.5 hrs the most professional and sincere mover arrived! Can not be more grateful for help they both provided to me!!!!KATHLEEN B. | First Impressions
Kimberly was awesome! She was pleasant, knowledgeable and walked us thru all the access points and procedures. Quickly got us into the billing system and on our way.Barton B. | First Impressions
El cliente no dejó un comentario.IAN M. | Overall Experience
El cliente no dejó un comentario.Jay S. | First Impressions
Staff Very helpfulAndrae H. | Overall Experience
El cliente no dejó un comentario.Nicholas T. | Overall Experience
When I moved out I had to go through everything because there were roaches in my stuff.Kiana P. | Overall Experience
Professional, clean, customer service is top notch. Just all around a great reliable, trust worthy businessKelly H. | First Impressions
El cliente no dejó un comentario.virginia c. | Overall Experience
If I remember her name correctly it's Betty Lou. And the other gentleman that helped us was new I think his name was Kip. And the service was some of the best customer service that I have ever experienced! Since the experience of moving can sometimes be one of life's most daunting I wanted to be sure and let you know how much I appreciated this stellar service experience.Dana P. | First Impressions
El cliente no dejó un comentario.Jonathan R. | Overall Experience
El cliente no dejó un comentario.Darcy B. | Overall Experience
El cliente no dejó un comentario.Karen W. | Overall Experience
The General Manger was awesome! She was very nice and extremely helpful. I'm relocating to Florida from California and after a 3 day, 2,900 mile drive, it was really nice to not have any issues returning the equipment and renting the storage unit. Everything was perfect! :) Thank you Courtney!Hector F. | First Impressions
El cliente no dejó un comentario.anna f. | Overall Experience
El cliente no dejó un comentario.GINGER D. | First Impressions
El cliente no dejó un comentario.Layton L. | Overall Experience
No comments.Deborah F. | First Impressions
El cliente no dejó un comentario.MARK M. | First Impressions
Kimberly was courteous, prompt and responsive. Always enjoyed using this place, thanks again.Tov G. | Overall Experience
El cliente no dejó un comentario.Max S. | First Impressions
The storage manager I delt with (Kimberly Sullivan) was one of the most awkward people I have ever encountered. Spent most of the time I was working with her trying to figure out if she was drunk or on drugs. Not what I would consider appropriate or professional. All the other staff seemed very polite and professional.ADAM Z. | First Impressions
Amazing staff,girl at the front desk was extremely helpful and professional…DANIEL F. | First Impressions
I needed a flashlight to see inside my unit and when I took my boxes of clothes out two roaches were stuck to the tape holding the box shut. As I moved the rest of my things out I was constantly met by more scurrying bugs even though there was a box of poison in the corner. Pretty nasty and I spent the rest of that day unpacking and killing spiders and cockroaches that traveled home with me to my new apartment. I get that it's Florida and we have bugs but I wasn't expecting to see that from a uhaul facility.Dillon P. | Overall Experience
El cliente no dejó un comentario.Patricia V. | First Impressions
Staff was very helpful and courteous. Thank you for your assistanceFrances W. | First Impressions
El cliente no dejó un comentario.Thomas R. | Overall Experience
El cliente no dejó un comentario.JAMES C. | Overall Experience
Had issues closing out the account once our items had been removed.Lyndan G. | Overall Experience
El cliente no dejó un comentario.alexander k. | Overall Experience
I love it very friends people and help ful.LASANDRA J. | First Impressions
El cliente no dejó un comentario.dejuan f. | Overall Experience
El cliente no dejó un comentario.Frances L. | Overall Experience
No comments at this timejeanette f. | First Impressions
El cliente no dejó un comentario.virginia c. | First Impressions
I was very impressed with the friendliness, promptness, and professionalism of the service I received. I highly recommend the overall service of the U-Haul, which included truck rental, storage facility, and packing suppliesCindy R. | First Impressions
Kimberly was awesome helping us figure out what we needed. She showed us different options to help us better visualize the space. The storage area is clean and safe.Meg G. | First Impressions
El cliente no dejó un comentario.Susan B. | First Impressions
My climate controlled unit was right next to a frequently opened Bay door. The temperature was not acceptable for my art pieces. The unit I had that was not climate controlled leaked from the roof.Julie H. | Overall Experience
24 hour storage would be niceMina G. | Overall Experience
El cliente no dejó un comentario.Carmen R. | Overall Experience
El cliente no dejó un comentario.Carlos R. | Overall Experience
Great manager very helpful and great personality. Gave me the service That I have always expected having worked in the service industry for the past 40 years.EDWARD Z. | First Impressions
El cliente no dejó un comentario.andy h. | First Impressions
Thanks to the entire staff for making the process smooth & easy!Layton L. | First Impressions
El cliente no dejó un comentario.JACLYN M. | Overall Experience
The staff was extremely friendly and helpful. Kimberly Sullivan, who manages the storage facility, went above and beyond to make us welcomed. If everyone is as nice and accommodating in Tampa as Kimberly was to us, then we made a good decision to call Tampa our new home.Mick M. | First Impressions
Everything went very smoothly. When the original truck I was assigned to the app simply gave me another number. It would be nice if all of the trucks were in the same general area but a little walk never hurt anyone.ANSONIA C. | Overall Experience
El cliente no dejó un comentario.Carolann G. | Overall Experience
El cliente no dejó un comentario.Eve L. | First Impressions
No complaints, what you should expect from uhaulSTEVEN S. | Overall Experience
Kimberly was great to work with!HANS K. | First Impressions
Staff was very friendly and professionalricky r. | First Impressions
El cliente no dejó un comentario.Kimberley R. | Overall Experience
We had an amazing move in experience. From the moment we sat down at the counter to touring the area, Marcus did and outstanding jib! He answered all of our questions and made sure we had all the info we needed. Marcus is an example of an awesome employee providing excellent customer service. We feel he should be employee of the month! Thank you Marcus!!Alberto S. | First Impressions
I love that you can now pull your vehicle into the facility, which is not only convenient, but protects from the elements. The cost of the unit in comparison is much more reasonable. I would definitely use U-haul in the future. Gracias.Linda S. | Overall Experience
The best experienced at a U-Haul storage. The manager and all the staff members were beyond helpful. I would use them again in the Tampa area.Omar A. | Overall Experience
El cliente no dejó un comentario.John F. | Overall Experience
Great place convenient location. Slightly disappointed, there was no mention of prorated for last payment?Jeffrey S. | Overall Experience
Trying to finalize storage contract and computer was down.janett g. | First Impressions
El cliente no dejó un comentario.Todd R. | Online Move In
El cliente no dejó un comentario.dimitry p. | First Impressions
Absolutely Outstanding!! Best customer service and experience I've ever had. Made the move much less stressful. Just an amazing staff!! I would definitely recommend this facility to anyone. Awesome Job!!!Christian G. | First Impressions
Courtney is a rockstar and went out of her way to ensure we were taken care of. Courtney was professional, courteous and we couldn't have asked for better customer service. We are in the middle of a move to FL and we will continue to use the Gandy U-Haul location and recommend to all of our friends because of Courtney!Jon M. | First Impressions
Very good experience. Extremely helpful staff and great, clean facilities. Only two points of concern. One, the slide-card access to the door on the east side (between the garage doors) never worked to open that door. This was a problem when the bays were occupied or when the garage doors were broken and didn't open. Two, the garage doors seemed to be out of service often, but not sign would be posted to indicate they were out of service. On one occasion, I saw a truck back into the door because it didn't open, which only further delayed its repair. Since the doors open automatically with a small amount of clearance when they are working, It would be a good idea to put a sign on a non-functioning door to avoid further collisions.Kevin G. | Overall Experience
I liked this place and when ever I neee to use it I will definitely come backGoerge V. | Overall Experience
Attending staff was very attentive, sensitive to my needs, and cognizant of my time constraints. A+Tristan R. | First Impressions
El cliente no dejó un comentario.BRENDA G. | First Impressions
Kim is so sweet she's amazing! She made my experience there so pleasant. She's kind and helpful. Felt super happy with my experience.Perla V. | Overall Experience
El cliente no dejó un comentario.AHMED` B. | Overall Experience
Very accomodating and helpful. Resolved all concerns.George L. | First Impressions
El cliente no dejó un comentario.Matthew T. | First Impressions
The agent at the U-Haul Gandy store was outstanding in providing customer service. She met us at the dock, showed us how to scan into/out of the facility and walked us to the storage unit.LARRY A. | First Impressions
El cliente no dejó un comentario.Thomas K. | Overall Experience
El cliente no dejó un comentario.Frances L. | First Impressions
El cliente no dejó un comentario.REYNOLDS A. | Overall Experience
El cliente no dejó un comentario.Joseph L. | First Impressions
El cliente no dejó un comentario.Ryan K. | Overall Experience
El cliente no dejó un comentario.MARK S. | Overall Experience
Kimberly was great she helped us throughout the rental process. Staying past her shift she ensured we had the right size unit and all paperwork was completed in a timely manner. Kimberly is an asset to your company. Thanks to Kimberly and the staff. Great job!Marva C. | First Impressions
El cliente no dejó un comentario.Nancy M. | Overall Experience
El cliente no dejó un comentario.Will C. | Online Move In
El cliente no dejó un comentario.Aleena H. | Overall Experience
El cliente no dejó un comentario.Jayma A. | First Impressions
The loading dock doors were broken on several occasions.MARILYN H. | Overall Experience
Staff was super friendly, helpful, knowledgeable, and understanding. Especially considering how brain-fried I was, which turned into me acting really stupid and having to upgrade my storage unit a few times. But I truly can't say enough good things about the people here and the service.James B. | First Impressions
Very good team of professionals at the site location. Take the time to understand your needs rather than selling you a unit.Timothy H. | First Impressions
El cliente no dejó un comentario.Princetess S. | First Impressions
El cliente no dejó un comentario.Patricia C. | Online Move In
The warehouse was always clean, cool and well maintained. The loading dock improvements are spectacular especially being able to enter with a truck and large trailer and being totally inside the building while loading/unloading.David J. | Overall Experience
El cliente no dejó un comentario.Blake A. | Overall Experience
El cliente no dejó un comentario.David D. | First Impressions
Kimberly was so incredibly helpful, I came in one day stressed and needing to find a storage place ASAP for our military move. Kimberly was about to go home for the day but actually stayed late to walk me around and show me the units. She asked questions to determine exactly what was important to me, and was able to find me exactly what I was looking for, for such a great price. She walked me through all the paperwork, locks and check-in process, and she was so communicative. Would 10/10 recommend Kimberly and the Uhaul storage unit to anyone!Hannah B. | First Impressions
El cliente no dejó un comentario.MARILYN H. | First Impressions
The lady who help me was such a blessing. I'm going through a very difficult time and she was a breath of fresh air. I can't thank her enough for her help. She was an older lady with long back hair . Was there on the 27th at 2:30Perla V. | First Impressions
El cliente no dejó un comentario.Landon W. | First Impressions
El cliente no dejó un comentario.marianita s. | Overall Experience
Judith was wonderful. Give her a raise!marguerite m. | First Impressions
El cliente no dejó un comentario.Marlon J. | Overall Experience
Thank you for great care and coordination.Rebecca F. | Online Move In
Thank you for making it easyRebecca F. | First Impressions
The storage manager was super friendly and helpful. She made sure we were getting the best deal for our needs. It made moving my college daughter home a bit easier.Erin T. | First Impressions
I wish I could remember the name of the gal that helped me but she is an older lady and is super friendly. She originally rented me the unit and closed it out for me. This person knows how to welcome customers and treat them right. Overall experience was very positive. The units are nicely priced and easily accessible. One piece to improve on is customer communication about what a split level means and that there are NO elevations to those units. We were originally assigned a split level and would have needed to carry heavy items up and down. Customers have no idea what location-specific issues are and without a good explanation may sign up for something that is not a good fit.Duane J. | Overall Experience
El cliente no dejó un comentario.Kristyn T. | Overall Experience
ExcelenteKamron B. | Overall Experience
The temperature in the storage unit was very hot. The temp was at 80 and uncomfortable for moving in. The area near our unit was under construction but the area was clean.Janine R. | First Impressions
El cliente no dejó un comentario.Alex O. | Overall Experience
While the staff was awesome and allowed me to go ahead and move my stuff into a storage unit Uhaul corporate needs to make sure that their systems are accessible during month end. I work in IT and this is not an acceptable experience for a customer. The system should support the needs.Debbie P. | First Impressions
Facility was clean and easy to access.donald p. | Overall Experience
El cliente no dejó un comentario.emanuel m. | Overall Experience
El cliente no dejó un comentario.Terry E. | Overall Experience
This shop got it going on. They were extra accomodating to my goals. I would highly recommend this place to family and friends.Sierra R. | First Impressions
Staff was helpful, and went out of the way to insure we were prepared to find the location of our assigned unit, and understood the best way to access it.DIETRICH A. | First Impressions
El cliente no dejó un comentario.Mitchell D. | First Impressions
Only one thing, during weekend, specially on Sundays, and if it's usual to have there one one associate or staff member, it'd be convenient to increase the number of them, we found only one the Sunday we used the service the last time, and it's a nightmare if you need help under these circumstances, as expected. ¡Gracias!Lesky A. | Overall Experience
My only complaint is that this facility's computer system was having an issue each time I used the facility.Gwendolyn W M. | Overall Experience
El cliente no dejó un comentario.Ann N. | First Impressions
El cliente no dejó un comentario.carol m. | Overall Experience
Staff was friendly and professional.Allison F. | Overall Experience
El cliente no dejó un comentario.Geoffrey a. | First Impressions
Wow! Kimberly and Judith helped tremendously. The space was great and very well maintained they and the rest of the staff are doing a great job.Derek H. | First Impressions
Nice people, very willing to help.Lesky A. | First Impressions
El cliente no dejó un comentario.JAMES F. | Overall Experience
employee who waited on me was very helpful. & informativeJohn P. | Overall Experience
El cliente no dejó un comentario.FLORENCE T. | Overall Experience
Professional and easy. Friendly and cleanMelissa D. | Overall Experience
Arrived 6am and my access card would not let me in. Manager arrived late, and still would not unlock unit 3 door to get my car in to load a few things in my car. Arrived another time at 7am and unit door 3 would not open, broke but no note stating so. Both times created extra steps and time I couldn't afford to waste.Rosa B. | Overall Experience
Very friendly and helpful that why I came back again to rent a spaceBetty T. | First Impressions
Kimberly was very helpful and great customer serviceAllison F. | First Impressions
Kimberly Sullivan... is by far the BEST asset to your facility. PLEASE let her know. The most traumatic experience of my life was so much better with her support. THANK YOU KIMBERLY!!!Trichia C. | Overall Experience
The staff was exceptional very helpful and always available when I needed them.Merrilu C. | Overall Experience
El cliente no dejó un comentario.ROBERT P. | First Impressions
El cliente no dejó un comentario.Patricia B. | Overall Experience
Great service. Todd was the manager at the Gandy blvd when we start using U-haul services for our business. He made it very easy for us to start our service at the beginning and continue through the two or more years we where there. We will continue to use other products U-haul offer.Marcia H. | Overall Experience
El cliente no dejó un comentario.Temetria W. | First Impressions
El cliente no dejó un comentario.karen s. | First Impressions
The staff was very helpful and met our needs.Terry H. | Overall Experience
I love renting storage units and moving trucks from this U Haul facility. They never disappoint. Great staff! They are very accommodating! Will always try them first!Leslie J. | Overall Experience
El cliente no dejó un comentario.LISA S. | Overall Experience
El cliente no dejó un comentario.Dora S. | Overall Experience
El cliente no dejó un comentario.ELIZABETH T. | Overall Experience
El cliente no dejó un comentario.MAry F. | First Impressions
Kim was a delight to work with. She was extremely friendly, knowledgeable and efficient.taria p. | Overall Experience
So large! Can't imagine one could not find a storage unit.Patricia W. | First Impressions
El cliente no dejó un comentario.Virginia B. | Overall Experience
El cliente no dejó un comentario.Walter M. | Overall Experience
Staff were friendly and very helpful. Was a very good experience.Darius M. | First Impressions
Outstanding customer service.Andre T. | Overall Experience
For the past two years this location has been nothing but nice and kind to me. I never had a problem nor encountered any negative vibe from any person at that location as well. Keep up the good work and thank youAyeisha S. | First Impressions
El cliente no dejó un comentario.Regina B. | First Impressions
Kimberly was very helpyamd efficientCraig K. | First Impressions
The entire staff was helpful and pleasant.Belinda W. | Overall Experience
El cliente no dejó un comentario.Linda T. | Overall Experience
Tha alarm that went off was way too loud and annoying every time I was in thereJohn W. | Overall Experience
El cliente no dejó un comentario.Belinda W. | First Impressions
El cliente no dejó un comentario.Gustavo M. | Overall Experience
My unit leaked. I reported it by phone months ago. They assured me it would be taken care of. When I went back to the storage unit yesterday the leak was still there and my belonging Now had mold and water stains and furniture was damaged. Ended up putting it all in the donate section ( mattress and box spring, fabric lawn chairs and a old wooden desk). Water damage and mold. Awful. Maintain your roof better. I stored these thing for over two years at 180.70 a month and I lost it all. Wasted my money for what?? Very disappointingcheryl j. | Overall Experience
El cliente no dejó un comentario.Brett S. | First Impressions
Judy was very helpfulStephen V. | First Impressions
El cliente no dejó un comentario.Virginia B. | First Impressions
Clean, super maintain, helpful,Virginia B. | Overall Experience
Could really use 24 hour access but not able to pay extra charge .... ALL your employees are great ! And I am thoroughly happy with Uhaul. Being a perfectionist, that's not easy for any company to do ! JANE F. | First Impressions
El cliente no dejó un comentario.Shelby M. | Overall Experience
The help and understanding l received from Courtney Ritz was outstanding. I was already impressed with Uhaul's service and operation as a whole but l am now yours forever !!Jane F. | Overall Experience
AwesomeSteven B. | Overall Experience
The security card Iwas given would not unlock and set off alarms. Staff including manager were going to call and reset it. Did not work tonight at after hours. Being charged for a unit I have no access toPatricia B. | First Impressions
Waited in line for over 30 min just to get the storage unit that was already reserved. Facility is nice but WAY overpriced. Will never use again.lauren g. | First Impressions
El cliente no dejó un comentario.Kurt L. | First Impressions
El cliente no dejó un comentario.Marlon J. | First Impressions
Courtney was was very friendly, helpful, informative & accommodating. She went above & beyond to inform me of storage solutions for what I needed, thank you much!Dave D. | First Impressions
My only concern was that the U-Haul staff were not wearing masks while waiting on customers. Luckily my son and I did have our masks. Otherwise, they were extremely helpful.Gwendolyn W M. | First Impressions
Our 6th time renting. Great place. Convenient and secure. I am sure we will be back.Martha Kay K. | Overall Experience
El cliente no dejó un comentario.Shane M. | Online Move In
El cliente no dejó un comentario.Sherry M. | Overall Experience
El cliente no dejó un comentario.David S. | Overall Experience
Garbage company.Lisa I. | Overall Experience
El cliente no dejó un comentario.Samirah p. | Overall Experience
All staff was friendly, kind, helpful ,patient.MArtha B. | First Impressions
I would recommend they get their own insurance, which U Haul requires. At first, I had the U Haul insurance. There was a roof leak and a bunch of my stuff got ruined. This was on a Sunday.. When I tried to make a claim with RepWest, U Haul's insurance carrier, they would not pay me because there were no photos of the damage. At the time of the damage, when I went to the clerk in the office, she didn't know what to do and suggested I wait and speak with the manager the following day--he didn't know what to do either. If you require insurance, you should do your job when there is a loss.DEBORAH M. | Overall Experience
Never any problems. You also kept the monthly fee close to the original price.JAY B. | Overall Experience
El cliente no dejó un comentario.james f. | First Impressions
El cliente no dejó un comentario.MICHAEL V. | Overall Experience
It took longer than I expected waiting for get finished with all the information you needed.Judy H. | First Impressions
Great service! Thank you.Fred P. | First Impressions
If I could give less than 0 stars I would, absolutely horrible customer service. I have called 3 times and still have no response, I keep getting told the manager will call me. I rented the storage unit 2 weeks ago, I'm already having major issues since day 1. I called for the 3rd time today, the customer service representative laughed at me. I find that extremely unprofessional, I am not sure what they look for in the employees. During these uncertain times, with unemployment being so high I am sure there are better applicants to hire. Supposedly the calls are recorded so I would really hope they would review the call and make it a coaching opportunity. I am still waiting for the general manager Todd Rarick to contact me. I work in financial sales, and understand the value of great customer service which this company lacks. I would never recommend anyone to rent from this facility. This has truly been a disaster. I rather pay more money and rent somewhere else.Leianne E. | First Impressions
El cliente no dejó un comentario.Kimberly A. | First Impressions
This was my sister's storage. There were a lot of things I needed to throw away. They told me it was going to cost me $10 to throw that stuff away. Ok. Acceptable. Then they told me I had to bag it up! Ok, still acceptable. THEN they told me it was going to cost me $10 PER BAG!! UNACCEPTABLE! That was the only thing I didn't like! I got rid of the storage unit simply because I don't need it. I'm going to be throwing away a lot of it. I have to do it at home.Duke S. | Overall Experience
Process to rent storage space was simple. Management and staff were accessible and pleasant. Gracias.Otis H. | Overall Experience
N/aLEIGH A. | Overall Experience
Amanda was amazing to work with. Lots of different options to select from and a very large and clean space.Jeromy W. | First Impressions
The reason I am leaving poor feedback is even after I spent $$$ for doing a move from MI to FL using Uhaul equipment I was FORCED into renting a storage. Not right to treat repeat customers like this.Jessica A. | Overall Experience
Loves experience especially climate controlJACQUALINE H. | Overall Experience
Questions were always answered. Transactions were always quick and painless.Jennifer R. | Overall Experience
Everything was satisfactoryKENNETH K. | Overall Experience
Every thing was perfect!! Excellent service and staff! Thanks!!Osvaldo O. | Overall Experience
Overall felt the storage was secure and the employees ready to assist.Tim H. | Overall Experience
So pleased with this facility. Everything was clean and secure. Will use again if ever needed,.DARLENE H. | Overall Experience
The check in/out process was not fully explained, so I set off the alarm multiple times and I was not able to get in after hours until another customer explained how to do it.Jason F. | Overall Experience
Good customer service. Efficient check in.Jason F. | First Impressions
The storage manager was very rude and unprofessionalBOBBIE W. | Overall Experience
Most fabulous employees! Have used this location 10 times or more and will be back. Professionalism always. Gracias.DONNA B. | Overall Experience
front desk person was very helpful and verynice. When I came back to move things in, there was only one "raised" unloading dock available. A motorcycle was parked in one unloading dock; frustrating!Tim w. | First Impressions
¡Gracias!lee s. | First Impressions
CONFIRMED reservation not honored. "Express Check-In over 1/2 hr. Offered unit with stair access ONLY. Doesn't work for 70 yr old woman. Just didn't care. GM refused call. Cried all night.Cozee S. | First Impressions
Storage is too expensive, no elevator to second level, very poor lighting. Local competitor is half the price, for a larger and taller space, with better lighting, and two elevators. Good bye!Peter L. | Overall Experience
excellent customer serviceJim H. | Overall Experience
Stored our R/V for over a year, sorry to see you getting out of the rv/boat storage business. Thanks for the past year,good luck with your future plans.Ronald B. | Overall Experience
Great.Willa E. | Overall Experience
GraciasDonald T. | Overall Experience
I had my storage unit for three years. It was affordable, clean, and convenient to where I was living. My monthly payment was automatically paid using the credit card I gave them.ELAINE T. | Overall Experience
Counter person was greatROBERT M. | Overall Experience
Only negative is the 7pm close for a regular customer. Not worth paying more for extended hours but maybe regular rate could be 8pm. Otherwise everything great.Patrick B. | Overall Experience
All goodReed T. | Overall Experience
Appreciate the cleanliness of the facilityAnthony F. | Overall Experience
It felt like I was in hades even in the winter because there’s no air flow and no lighting in the storage units and the fact that your temperature was set on 80 degrees year round.TAFFY W. | Overall Experience
It was a lightning strike that kind of made it so access was I'm available during the after hours for a couple weeks of the than that it was greatFritz S. | Overall Experience
Very easy to sign up. Great service!Linda L. | First Impressions
Only thing I would recommend is that the Bay door for u-box's only be indicated on outside bay doors so when backing in for picking up or dropping off things for pick-up workers don't close bay door yJill G. | Overall Experience
Super convenient!! All the employees were very nice and helpful. This is a one stop shop for all things needed to move, including storage! So impressed by this major company.Miguel R. | First Impressions
Lacey was phenomenal, she understood the time constraints I was under and did everything she could to help me and my family. The rest of the staff was great i will recommend your business to everyone.Michael B. | Overall Experience
Extremely helpful (esp. Assistant manager Christopher). Accommodating with our move and getting us the access and everything we needed. Highly recommend.Amy E. | First Impressions
Great employeesALICE C. | Overall Experience
I am pleased with my experience thank youDonald T. | First Impressions
My only concern was those that were not swiping their key to deactivate their units. So the alarm was constantly going off when someone opened their unit.Ashley M. | Overall Experience
Busy business .. many customers .. prompt efficient service!james b. | Overall Experience
A great experience. Lacey and the rest of the staff truly understand what customer care is.Jeffrey S. | First Impressions
My entire experience was perfect. Everything was explained to me in detail and everyone I spoke with was extremely professional.Himaiya L. | First Impressions
Great experienceDiana F. | Overall Experience
Super clean and super secure! I will definitely recommend this facility to friends and colleagues! Thank you for 3 years of storage service!CHRISTOPHER J. | Overall Experience
Thank you!!!JEFF W. | Overall Experience
Great experience from storage to ubox rentals.Julie M. | Overall Experience
Wonderful customer service!!Tara Beth L. | Overall Experience
The Staff was very friendly and helpful. Showed professional services.Sandra J. | Overall Experience
Didnt visit facility. Was very happy with both ends of my u box experienceAaron R. | Overall Experience
The uhaul storage box service was excellent, convenient, and well priced for our budget. ¡Gracias!Carolina S. | Overall Experience
.Eli R. | Overall Experience
Everyone was very knowledgeable as well as very politeGerald A. | First Impressions
Excellent 5*Todd R. | Overall Experience
I was very satisfied with the experience. The staff who helped me (Christopher and Samantha) were great, Storage Manager Lacey was awesome. See my Yelp review. Driving 1100 miles sucked. You didn't.Raymond V. | First Impressions
Chris and everyone there were extremely helpful, considering that I returned twice feeling that I may not have rented a big enough space. They listened to me and showed me various options.VIVIEN P. | First Impressions
Easy transaction great customer service! Not to mention the great prices they have.Melissa D. | First Impressions
The manager of this site was excellent. She was attentive and understanding to my situation. I did appreciate the service providedJoseph Peter G. | First Impressions
It was a fast and easy experience. I couldn't be happierJohn H. | First Impressions
We had a unbox delivered. We did not come to the facility. Thanks to Amanda the order was cancelled because of Erroll being hospitalizedErroll A. | Overall Experience
Outdoor staff unfriendly and parking lot had way too many trucks, trailers, etc. where it became hard to navigate. Not a lot of places to park to unload truck at unit.Carly B. | Overall Experience
I recently changed units due to my resident location. I noticed that the U-Haul climate controlled area is much hotter than my new climate controlled area. That is my only recommendation for change.Samone m. | Overall Experience
All is good.Marge D. | Overall Experience
Great team members, friendly serviceJEFFRIE V. | Overall Experience
Costumer service was awesome, storage and insult very. Convenient ,wouldn't change or recommend anything just perfectNaarsha J. | Overall Experience
Natanael was extremely helpful both when we visited to see the units as well as when we came back to rent. Great customer service@Jonathan R. | First Impressions
The UHaul storage was clean and well maintained. Could use more docks in the back as it was always busy and had to wait frequently .DONNA B. | Overall Experience
No additional commentsCYNTHIA B. | Overall Experience
Judith is a GREAT employee. So friendly, thoughtful.anne n. | First Impressions
Very friendly and helpfull. Thank you very much Mr Natanael , Mrs Callie...Hai P. | Overall Experience
Good storage with climate control.TODD S. | Overall Experience
Lacy the staff that helped me was excellent in getting me registered and giving me the tour of the facility. I thought the storage unit was clean and ready to go. She conveniently placed me closeValerie N. | First Impressions
NDDenise S. | Overall Experience
I think over-all you provide a good product. I will come back when I return to the area.Harvey H. | Overall Experience
Very helpful and effective. We'll come to U Haul for next move. Thanks very much Mr Natanael Marquez and Miss Jean Baptist. Hai PhamHai P. | First Impressions
Samantha was a great help. The process was quick and easy.Jennifer R. | First Impressions
the young woman sales associate who assisted me did a great jobRichard F. | First Impressions
Its was easyMelissa J. | First Impressions
When the moving service arrived to pick up the ubox, it was not ready and had to be pulled from the back while they waited.Nicole D. | Overall Experience
The Yung girl at the desk was very polite and respectful she did a wonderful jobcraig d. | First Impressions
you need more customer service reps. Waited on line way too long. Glad you are busy, you need to hire more help.MICHAEL M. | Overall Experience
Super helpful and courteous staff!Gunther L. | Overall Experience
Everything was great!RAYMOND C. | Overall Experience
Clean and secureLAURENE C. | Overall Experience
Positive experience at very reasonable prices. Pick up and delivery drivers were knowledgeable and pleasant. Will use again in the future if the need arises.omar m. | Overall Experience
noneKathleen W. | Overall Experience
Staff were consistently knowledgeable, professional, pleasant and understanding of life challenges. I highly recommend the use of the Gandy Blvd, Tampa, FL location without reservation!VICKI S. | Overall Experience
👍DANIELA T. | Overall Experience
All staff very professional.james w. | Overall Experience
Easy rental process and easy access to storage. Clean and climate controlled. Great price.Tracy B. | Overall Experience
N/CCATHERINE R. | Overall Experience
Price increase on an auto deduct account was too much.LYNN M. | Overall Experience
GraciasRichard R. | Overall Experience
U-Haul experience was acceptable once I arrived, but not so when I made all the arrangements on line and by phone for my son to be the proxy on my way back to town.Robert B. | Overall Experience
Many new storage facilities have opened in and around the U-Haul location and at a much much lower cost. The U-Haul facility is old and dirty and very expensive and you just raised rates.Dennis B. | Overall Experience
everything u-haul said they would do was on time. would use them againAlan B. | Overall Experience
Fantastic service could not be any happier.jim h. | Overall Experience
Our U-Box was delivered and picked up again on time from friendly and helpful staff. We did not visit this facility. The box had a hole punched into the side of the box inroute and water stained boxesGEORGE M. | Overall Experience
Thanks for everything and thank you Tina for doing my storage reservation. I know she isn't around anymore but I want to thank her for everything and all the staff for the help to make it possible. RICHARD C. | Overall Experience
Both our U-Box Delivery drivers were friendly and professional and gave us great customer service.Jeff G. | Overall Experience
I rented 3 U-box in NYC to move to Sun City Center, Florida. All the facilities that I dealt with were clean, the staff was very accommodating, and I was happy with the personal service.Luz V. | Overall Experience
Service was goodedward r. | Overall Experience
Great staff - My Ubox was too low to the ground when hooked up to my Nissan Rogue. We decided to have it delivered to my home instead. They delivered in a timely manner and picked up the empty box.gary r. | Overall Experience
Friendly staff ans very helpful.Cheryl C. | Overall Experience
We used U-Box containers that were shipped to, and delivered to us from this location. Our delivery driver was a pleasure to work with. Friendly, hard working and personable. No visit to facility.Ronald S. | Overall Experience
U-Box delivery driver was awesome! Very patient and flexible. She deserves a raise!Mark B. | Overall Experience
My only complaints are with the call in center. Long wait times to speak with someone, then being transferred multiple times to speak with another person to arrange pickup of U Box.James E M. | Overall Experience
With the exception the pod was 2 days late, all the rest of experience was great. I am retired, so it was not too inconvenient, but if I was working I probably would be upset.barbara w. | Overall Experience
Very good WorkeWorkersDarryl H. | Overall Experience
I want to personally thank Arelis. She personally delivered the U box to our son's new condo in Northern Tampa on September 7th. She was extremely helpful, Pleasant, personable and professional.Bill K. | Overall Experience
Apparently you limit words. But your facility was awful from the beginning and I will never use uhaul again.Dave C. | Overall Experience
Storage boxes blocked access to the unit. Staff at this location not friendly or helpful.giancarlo b. | Overall Experience
Never had a problem at all. Awesome service!Vicki T. | Overall Experience
Amanda and the other staff members were super friendly and helpfulTina V. | Overall Experience
I had several problems with the main customer service number and was very frustrated. The people at Gandy Blvd were awesome and absolutely trust them! Would use them again!susan m. | Overall Experience
This facility has extremely poor customer service. Our U Box delivery driver arrived late and when we expressed our concerns to both her and the manager, they were rude and unhelpful.nicholas c. | Overall Experience
Ubox made this moving experience the worst I've had in 23 years of military moves. No central communication. Call center after call center.JOSEPH M. | Overall Experience
Absolutely horrible! On hold for over 1 hour. Delivery of boxes was almost 2 hours late from end of window with no one calling me. refund should be given. Totally unexceptable.Christina F. | Overall Experience
Staff were very friendly and helpful.Cheryl C. | Reservación
Easy return, very appreciatedsandra n. | Reservación
Great facility and people to work with over the past six years.WILLIAM/KAREN A. | Overall Experience
The guys did a good job, were pleasant and helpful Thank you.Madeleine K. | Reservación
Everything, very, very nice... thanks, excellent staff.Gildardo H. | Overall Experience
I did everything online, never saw the facility.Kelly H. | Overall Experience
Thank you for the excellent customer service.Spencer M. | Overall Experience
One lady wasn't very friendly and told me the U-box wouldn't be ready... However, I called the number for the center earlier in the day and they told me I would be able to pick it up at 0930.Joshua W. | Overall Experience
U-box units were perfect for my needs! Amanda who delivered and picked up the units was professional and friendly! Very happy with my experience! Would recommend to anyone looking to move!Amanda M. | Overall Experience
No complaintsgerry m. | Overall Experience
Great way to go. Very happy 😁peter d. | Overall Experience
Amanda was extremely helpful and considerate when dropping off our UBox! She did and excellent job and definitely made the experience even better.Monica S. | Overall Experience
Great experience with the staff!!DANIELLE L. | Overall Experience
When you have a manager who is lazy, and has poor customer service skills, what kind of model is that for his employees?KIRSTEN O. | Overall Experience
I could not say one negative thing about the team that I dealt with. In an unfortunate situation at a bad time in my life, the team showed nothing but professionalism, compassion and understanding.Barbara C. | Overall Experience
Very dirty storage. The staff is lazy. Poor customer service.ALFREDO F. | Overall Experience
Filthy dirty, horrible customer service! Went rob extra space storageALFREDO F. | Overall Experience
Very friendly and efficient staffLaura H. | Overall Experience
The costs changed frequently resulting in my finding another unit. As a customer for 4 years the value for the unit just was not worth stayingKIRK D. | Overall Experience
Very helpful staff. Good prices.Michael W. | Overall Experience
Install a keypad access at the gate. Get rid of the fob.SCOTT H. | Overall Experience
Staff knowledgeable and always ready to help. Facility secure, clean and pest free.ELOISE H. | Overall Experience
My 26 year old was yelled at and told to stop talking by Jamaican woman in office after we explained that we were on phone over 3 hrs trying to find out what’s going on, account wasn’t accepting zipmichele S. | Overall Experience
The only area I felt needed improvement was the wait time when I had a question. EVERY single time I had to stand in line it was a MINIMUM of 25 minutes. The staff was very friendly and capable.TRACY W. | Overall Experience
Exactly what I would expect. Friendly, convenient and secure.DAVID T. | Overall Experience
Thank you for everything.JACKIE W. | Overall Experience
Thank you u haul!CHARLA T. | Overall Experience
Want to commend Manager Maite for friendly and efficient servicePedro R. | Overall Experience
Amanda S. did an excellent job in delivering and picking up the U-Box!!Omar B. | Overall Experience
Had an excellent experienceRONALD B. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!