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LOIS W.Customer Reviews for U-Haul Moving & Storage at Fulton Industrial Gateway and I-20
Testimonials From Recent Customers
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Everyone I dealt with was OUTSTANDING. The ladies gave me Five Star treatment. Thanks ladies!
Staci C.Danielle was professional and the overall team was very attentive and made it a wonderful experience
DARREN G.Everyone was so helpful and professional. Thank you so much
Gina B.Great customer service from Kevin!!
JOSEPHINE E.Employees should move the customers faster and respect customer's time.
AUNGELIQUE A.I think it's a lot to charge people the base rate+$.99/mile along with the customer making sure to put gas back into the truck. Moving is already a lot of money to do let alone the truck prices and fees added too. If anything, the customer shouldn't have to fuel the tank back up.
Shanna M.Great Service!
HALZEN H.I rented a 15' for 6 hours. I picked up rental @ the 4 o'clock hour returned it @ 8:30. Unfortunately, I was unable to complete return by app due to an error message. The next best thing to do was park truck lock doors & place key in night deposit box. I looked in my bank account & saw a charge of $168 till this day I have not received an email of final payment of returned truck. I reached out to someone & was told I was charged additional for a second day. I'm awaiting on the general manager to follow up. They need to pull cameras to correct the issue. As long as I have used U-haul I have never experienced such I will not be renting from you all again.
DENISE W.I had a wonderful experience, as I always do. Everyone's polite and very helpful. I will continue to rent from this location, even though it's out of my way now, because of the staff and the fact that they always have what I need.
Roderick J.I just want to say at this location on Fulton Industrial....Danielle and her entire staff even the younger staff washing and cleaning the trucks were GREAT!! DANIELLE has a SUPER attitude, very positive, helpful, nice and pleasant....love this location and staff and store very clean and safe with the pandemic awareness.thank guys for a GREAT move!!!!ðŸ˜ðŸ˜
LASHONDRA H.Would like to see more pickup truck available for rental
WARREN F.The young lady who managed the counter was amazing!
LATOYIN R.Always keep Danielle (MGR.) at this location...she Always greets everyone with a smile...very knowledgeable about products...goes above and beyond to help...
LARRY H.Focus on cleaning the equipment between rentals.
WILLIAMJ M.Customer service was horrible
JOHN C.good service ,Good location,Good Good Service.
SANKIE T.Everything was great very friendly and helpful
MICHAEL H.The staff is friendly and helpful. We rented a storage unit from this location and it was clean,fresh,and comfortable temperatures inside. Which is what climate control is about. I reccomend this place 110 % it's definitely a 5âââââ service
ANTHONY S.I filed a claim for damage to my 2014 Ford F-150 pickup truck and I have not received a response since a letter was received from you claims department. This is unacceptable and not fair to me as a valued customer.
LEROY M.The staff is very nice, professional and courteous.
Amelia H. | Overall ExperienceThe return process was super easy
MAURICIO V.Everything was great.
Michael H.Third time renting a van in this location everyone is always ready to help mainly Danielle McFarland and Kenyetta Street they always have a lot of knowledge in the procedure of all the services offered. The van is always clean and disinfected. The store is sometimes busy but I see that everyone tries their best to solve the needs of each customer.
RENATA S.Mrs. Danielle is an amazing employee and sales person. She always help when I have a concern
Pearl L. | Overall ExperienceThe manager Daniel and her weekend crew of young lady's where outstanding and so helpful they did a great job at everything very helpful great customer service friendly and they were prompt and they followed all the cdc guidelines
COURTNEY D.Second time I rent a van with them as I said before everyone in this place is very nice and attentive especially Danielle McFarland and the other girl works every morning there. it is very normal that sometimes the place is busy but I see that everyone does everything possible to solve the needs of each customer.
LEONARDO O.My experience with this location was awesome. The customer services representatives were efficient, friendly professional. I have already recommended this location to my friends in the area.
SHIRLEY M.Ms. McFarland is so sweet and she make sure everything good with you. If needed again I would come back here❤️
Sakela T. | Overall Experiencegreat & courteous service randy
RANDOLPH S.I signed up for the self pickup option. When I arrived at the location and began the process, an employee came out and rudely told me to close the doors on the vehicle as though I were trying to abscond with it. He then asked me my name and went inside. Minutes later he came back and gave me the keys, as if disappointed that I wasn't a thief. The process would have been trouble free if not for him. The employees need to be trained regarding this process so that they can react appropriately to seeing people on the lot picking up vehicles.
Kenya G.Excellent customer service from all staff members. They quickly checked me in, attached the equipment, and I was on my way. The return was even simpler. I was met in the parking lot, assisted, and received an electronic receipt. Fast, but excellent!
DERICK A.The people checking you in to be a little more professional.. the trucks are super clean smell very clean. It was overall very godd place
JAMES G.The staff was helpful and knowledgeable. I appreciate the prompt service and outstanding energy
ANGELA D.Very very friendly, courteous, and professional!!! You. An tell these two ladies really love to work together.
NICOLE Q.Excellent service! A real one woman show! Agent was juggling many customers and did it really realy well
FRANK M.Ladies in there were very friendly thank you
MICHAEL F.No problems check in and out of the location friendly employees.
Warren F.The employees are very kind and especially the manager Danielle McFarland she's always professional but with a special touch that makes customers always come back!
RENATA S.Not all staff working making line long. Some staff were not wearing masks and discussing inappropriate subjects. Online checkin did not work and I had to provide my credit card number to rep which made me unhappy
STEVEN B.very friendly staff and helpful
Amelia H. | First ImpressionsBig shout out all reps were knowledgeable and courteous thru out my entire process
Amanda P.Excellent customer service.
ANGELA L.Everything was outstanding great customer service perfect 10
THOMAS M.The staff at this location was very nice, love their energy and how I was treated as a customer.
Kelsee B.From the facility in Atlanta to the drop off facility in Syracuse New York the employees are simply the very best! I will Always use U-haul and will recommend them every chance I get!
Wallace J.Excellent customer service at this locatiion especially that lady Danielle..Danielle is a very good personal when it comes to the work. They are all very good employees. I'm really satisfied with their service.
FAFA T.The staff is the absolute best!!! The absolutely exceed expectation!!! BlessUp
Travaris S.The U-haul associates at the Fulton Ind. Blvd. location were friendly, polite and professional. I rented a motorcycle trailer for a week. It worked out great and it was reasonable. Thank y'all.
TERRY S.Awesome service!
RICHETTA S.The truck had no gas in it at all i have photos, and i was overcharged for the rental
NATACHA H.I don't see anything that needs improvement.
James W.The counter reps were loud, rude and inexperienced.
GREGORY F.I think that the improvements that you already head all put in place and that everything is well as far as I can hear and see
LAFRANCES B.Keep doing what y'all do! Get'em in Get'em out!
ITEEGO M.I love this location and would not go anywhere else! The staff is always so friendly and accommodating! Thank you for always being exceptional, keep up the great work!
MARQUITA M.This location is great. Keep up the good work. Friendly, helpful and overall a satisfactory experience for me.
FRANK B.The fact I can't 100% say who helped me with my trailer rental bothers me, but I think his name was Charles ( hooked my trailer and equipment) was Incredible. So pleased by the entire staff! Great experience.
BRIAN P.Charges needs to drop I rent to often and to still paying the same price since I've started renting from uhaul where is the loyalty
JERRY K.try not to double book trucks
AGNES S.Unfortunately I will not return will pay the higher rate and stick with Penske
lavonia N.The lady Manager was like family she was so professional
IDUS C.super speedy quick and hassle free
Justin S.So far everything was on point keep up the good work.
wakita E.Great service quick in and out
ERIC M.Owner did not file autopay even after I filled out the paperwork in front of her, so I got changed with a late fee. They keep sending late payment emails even after I cleared the matter up. The doors rarely open. They never answer the phone. In fact, every time I go in the phone doesn't ring leading me to believe they turned it off. They don't answer the coms at the storage doors when they don't open. They claim it's broken but never fix it (it's a brand new storage facility.)
Kendall W. | First ImpressionsExtraordinario servicio al cliente
robert m. | First ImpressionsEveryone
Pearl L. | First ImpressionsDanielle and staff were very friendly, helpful, knowledgeable, and professional. It was evident they enjoyed their jobs and I was thoroughly impressed with their high level of customer service. Outstanding experience and super job by the employees!
Renata S. | First ImpressionsThanks alot for the help with my unit n for being so kind..
Dwight J. | First ImpressionsI love Danielle.....she's amazing. They have a courtesy moving roller cart.... I had so many big boxes and bags so using that particular rolling cart i was able to unload my things from their uhaul truck into their shortag storage in no time. Thanks so much.God bless
Santana N. | First Impressions