Comentarios de los clientes para U-Haul Moving & Storage at Fulton Industrial Gateway and I-20

Everything was outstanding great customer service perfect 10

The staff at this location was very nice, love their energy and how I was treated as a customer.

From the facility in Atlanta to the drop off facility in Syracuse New York the employees are simply the very best! I will Always use U-haul and will recommend them every chance I get!

Excellent customer service at this locatiion especially that lady Danielle..Danielle is a very good personal when it comes to the work. They are all very good employees. I'm really satisfied with their service.

The staff is the absolute best!!! The absolutely exceed expectation!!! BlessUp

The U-haul associates at the Fulton Ind. Blvd. location were friendly, polite and professional. I rented a motorcycle trailer for a week. It worked out great and it was reasonable. Thank y'all.

Awesome service!

The truck had no gas in it at all i have photos, and i was overcharged for the rental

I don't see anything that needs improvement.

The counter reps were loud, rude and inexperienced.

I think that the improvements that you already head all put in place and that everything is well as far as I can hear and see

Keep doing what y'all do! Get'em in Get'em out!

I love this location and would not go anywhere else! The staff is always so friendly and accommodating! Thank you for always being exceptional, keep up the great work!

This location is great. Keep up the good work. Friendly, helpful and overall a satisfactory experience for me.

The fact I can't 100% say who helped me with my trailer rental bothers me, but I think his name was Charles ( hooked my trailer and equipment) was Incredible. So pleased by the entire staff! Great experience.

Charges needs to drop I rent to often and to still paying the same price since I've started renting from uhaul where is the loyalty

try not to double book trucks

Unfortunately I will not return will pay the higher rate and stick with Penske

The lady Manager was like family she was so professional

super speedy quick and hassle free

So far everything was on point keep up the good work.

Great service quick in and out

Everything was perfect. Customer service was exceptional, from Quontavious down to Kevin. I will definitely be using this location again!

After we received three different texts telling up vehicle was ready for pickup and none of the locations sent us code, would pickup phone for us to get keys we went back to Fulton industrial location and eventually they called manager and got us a bigger truck. It took us three hours to do all of this which is unacceptable!! We were told to let fill out review and we would be given a $50 credit. It was stressful and it should have been easy. The employees were as helpful as they could be and did what they could. But we ran out of daylight trying to pack truck because of the 3 hour delay.

The staff listened to my needs and were so accommodating. I last-minute booked and they treated me as if I were a vip customer. DANIELLE, and Eden were great. Thank you!

The people were friendly and efficient.

Absolutely nothing-Danielle was outstanding in providing customer service and ensuring the vehicle was sanitized and the truck was swept!!

Make sure you dont charge guest for a dolly you didn't give them.

( Nothing ) Just Continue to be honest had supported.

Make sure the vehicle's windshield is clean.

Owner did not file autopay even after I filled out the paperwork in front of her, so I got changed with a late fee. They keep sending late payment emails even after I cleared the matter up. The doors rarely open. They never answer the phone. In fact, every time I go in the phone doesn't ring leading me to believe they turned it off. They don't answer the coms at the storage doors when they don't open. They claim it's broken but never fix it (it's a brand new storage facility.)

I'm sure they mean no harm but they are hood as ever. No protocol or formal anything. They treat and talk to you like you're their annoying homeboy. Just because I'm also a person of color does not make that acceptable. The overall vibe is that they are doing you the favor when in reality is without us coming in you'd be laid off.

The issue I experienced with my storage code was quickly resolved by the GM Danielle. I will definitely refer this location to friends and family!! Keep up the great work!! They take pride in their store and it reflects in their attitude.

Service was exceptional! Truck running very poorly. Needs service bad! The key drop box was very difficult to locate. Finally located it after fifteen minutes of searching. I suggest that you point it out to customers since its not in an obvious nor traditional location..

I have to say that the first place 300 Peter at in Atlanta's is a 0!!!! Wish I could review them also

I didn't receive a receipt when I turned the truck in the day before it was due, even though I asked for a receipt. The next day I received an email and a phone call that I did not return the truck. Later the same day, I received an invoice for not returning the truck on time. I had to call Uhaul twice and was told that the extra charge would be reversed and that a manager would call me. I have not heard from a manager yet. The charge for the extra day is still on my account.

I showed up to pick up my reserved truck at 10:35. There were two guests in front of me and it took the associate 25 mins to handle both guest, which caused me to be late and my reservation cancelled. The associate was not wearing a mask at all on the premise. After completing a new reservation, I was shown to the truck for inspection. The 10' truck I picked up was not properly checked in previously by the other associate, causing the gas mileage on the contract vs the actual to be incorrect. The associate outside admitted she didn't check in correctly and instructed me to “take a picture” to confirm the variance. There was no sense of urgency at this location, in addition to a lack to safety/awareness regarding COVID. I don't ever expect to rent with this location again.

Keep up the good work.

Service is very slow and didn't seem like they know what they're doing

Geeat

Great customer service

The Manager was late getting there to open and it put me behind my scheduled trip.

I didn't plan to rent a truck that day. I suddenly needed one, and this was the nearest location. Your staff were kind, courteous, professional, and I was able to get back where I needed to be before they closed. I really needed to make this pickup, and the folks at this location made it possible. Thanks!

The staff are trained at all for customer service ,respect the customers .i was treated soo badly n rudely .WILL NEVRR NEVER NEVER STEP THERE

A friend and of mine was taking snd dropping it off for me because it was so difficult for me to drive it. When he got it it was in perfect condition and I thought he dropped it off the day it was due back

Everyone

The original reservation was not at this location it was changed less than 24 hours before pickup. The equipment included with the CONFIRMED reservation was NOT available. Thanks to the efforts of Danielle o waa able to get the equipment. The Cobb location was useless and unprofessional in handling this reservation which had been booked and confirmed well in advance.

Great customer service! Very professional with friendly attitudes. Will definitely use them again!

The truck needed a front end alignment and the mirrors were not able to be adjusted... the customer service person was really nice and fun.

Good service!Nice manager she is good

Great customer care

everyone was very helpful

Not charge a $20.00 service fee.

I called at the last minute late the evening I didn't have any problem rent the equipment I needed

Management and staff are Excellent, and outstanding customer service very knowledgeable about the equipment and explaining equipment safety to you! I will definitely return in the future and recommend this location!

I made a reservation 10 days in advance for an 8 am pickup. I arrived at 7:45 am and no one came to the desk to assist with checking in until around 8:20. When I finally start I'm informed that the auto-hauler I reserved isn't available, again I made the reservation 10 days in advance to ensure everything went smoothly. At first the guy tried to be accommodating and upgraded my truck size for the inconvenience and found a location I could go to which was a good 30 minutes away and would have been another 45 minute drive back and I had movers scheduled for 9 am meaning I would likely not be back until 10 am at the earliest. Eventually he finds one available at his location that was registered as broken, but wasn't?, so I was finally able to start checking in. When he gets to the payment portion he tells me I owe over $1000 which doesn't make sense because I have a corporate voucher that covered everything. I decided to try and call my relo person to get clarification but didn't have any luck due to the time difference so I opted to just put everything on my card and let it get worked out afterwards and hop back in line again. After another hour I'm finally back at the desk and try to finalize the process but there's an error message so he had to start over again. When he finally gets back to entering my vehicle information for the auto-hauler he tells me it won't actually work. That's extremely odd because the original uhaul rep said it would, it worked when I confirmed my reservation, and it worked the first 2x he entered it in! I explained that to him and he says something along the lines of "there's nothing I can do, the system says it won't work." What the actual fuck! He was the same person that entered it in earlier so he knows it does which means it was either a glitch in the system or he selected the wrong auto-hauler yet he refused to do anything about it. At this point I had been there roughly 3 hours and I fully admit I was fuming at that time so I told him he needed to call someone to fix the issue as I was already having to pay my movers extra since they were scheduled from 9-11 and I was still at the Uhaul shop at 11 and there was absolutely no way I could postpone my 1200 mile move! Instead of calling someone he takes a uhaul pen out of a cup and slides it to me and says here's the number...! I get out of line, again, and try calling the GM of the location but it goes to VM and her box was full so no luck, I try and call corporate but after being on hold for 20 minutes without speaking to someone I hang up and try my relo person, luckily this time I get her. After explaining everything to her she let's me know she's calling someone asap so I get back in line. Once I finally make it to the front I'm assisted by a young lady that just arrived and she did her best to assist but it's now showing the auto-hauler the previous person told me was available isn't actually available and all they have are units that have to be returned to that location. I finally get a call from the Uhaul rep and he gets everything sorted out and I was finally able to finalize everything but I still had to put almost $1400 down on my card. I make my way to the vehicle and the guy from earlier is working on setting it up and walks back inside after about 5 minutes. I thought he was going back in to pick up the dollies I had reserved but after another 5-10 minutes of waiting I head back inside and see him back at the desk. I go up and he starts going over how I need to make another $750 payment because I've only paid the deposit, or something, which made absolutely no sense as I show him the receipt from earlier and the alert from my card company showing the charge. He finally just gives up and says he'll let the GM handle it when she gets back and I FINALLY get the auto-hauler attached so I can leave after over 4 hours! I know some things were out of his control and that it was, apparently, his day off but he came in because the GM was having "lady problems" and needed time off, his words not mine. This was the absolute worst experience I've ever had and I will never use uhaul again in the future even if it costs more to use someone else! Sorry for any typos as I'm doing this from my phone but I hope you can feel the rage and frustration I experienced!

Nothing everything was great

This was a great place to rent a truck. The folks helping on the front and back end of my rental were very efficient and pleasant.

Danielle and staff were very friendly, helpful, knowledgeable, and professional. It was evident they enjoyed their jobs and I was thoroughly impressed with their high level of customer service. Outstanding experience and super job by the employees!

Thanks alot for the help with my unit n for being so kind..

I love Danielle.....she's amazing. They have a courtesy moving roller cart.... I had so many big boxes and bags so using that particular rolling cart i was able to unload my things from their uhaul truck into their shortag storage in no time. Thanks so much.God bless