El cliente no dejó un comentario.Kim S.
Customer Reviews for U-Haul Moving & Storage at Eastex Freeway & Lawrence Exit
Beaumont, TX 77708
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The workers here are absolutely horrible they don't know anything about anything that's going on. Not transparent at all about what they're charging you and if you ask them a question they'll just agree with anything you say. Not happy at all and will not be using this location ever again.Joe W.
El cliente no dejó un comentario.JULIE S.
El cliente no dejó un comentario.JEFFERY L.
El cliente no dejó un comentario.Diamond D. | Overall Experience
El cliente no dejó un comentario.STEVEN G.
Very easy to reserve, pick up, and drop off. Friendly staff.Christopher S.
Extremely professional environment and the services provided are done with customer satisfaction at the forefront. Definitely will do more business with this location. Lance Laura took the extra steps to ensure the rental was adequate for my project. A 10 star on a 5 star rating for this location.Everett R.
The employees were very knowledgeable, extremely helpful and courteous. I will definitely be back to for my next rental at this location.Ebony W.
Customer service is excellent. The wait times are short. The staff is exceptionally helpful. A model franchise.Danny B.
El cliente no dejó un comentario.Michael H.
Please refer to previous response.Richard S.
Very friendly, prompt serviceSandra C.
El cliente no dejó un comentario.Rodger M.
El cliente no dejó un comentario.Brandy M.
Lance Laura made this the best experience I have ever had with Uhaul . Great customer service.Allen M.
El cliente no dejó un comentario.JOHN M. | Overall Experience
El cliente no dejó un comentario.Aaliyah W.
Good service and good rentals.Jeremie B.
El cliente no dejó un comentario.Matthew T.
well when I went there it was a young lady who waited on me super nice very very nice I needed a U-Haul just got out the hospital she didn't know none of these super nice when I went back to bring you back the manager was there very intelligent super nice I can't complain I will be back this week it was a Affordable and you didn't have to go through a whole lot to get a U-Haul ran boos air was good I can't complain I'll be back this week to get another oneJOYCE R.
You need to have more than one or two people staffed.DIAMOND B.
Good customer service at both locations.Alfredric C.
El cliente no dejó un comentario.Melvin L.
I love itZarek R.
El cliente no dejó un comentario.JADA D.
Very friendly associate. Thank you for her service USMC VET.Gregory S.
The air conditioner did not produce cool air. The compressor clutch did not activate.Howard R.
El cliente no dejó un comentario.kristen p. | Overall Experience
All is good.RAYMOND P.
El cliente no dejó un comentario.Marcus W.
Great service today!Jane S.
Lance was amazing , very patient and helpful during very stressful time ! My second time renting from this facility 10/10AZARIA R. | First Impressions
El cliente no dejó un comentario.Phyllis B.
El cliente no dejó un comentario.Alyssa M.
El cliente no dejó un comentario.Jesus F.
overall experience was good staff were good van was covered in mudDavid F.
El cliente no dejó un comentario.Patricia W.
Thank you for help me to switch the broken truck for a good one Great service from hermirna L.
El cliente no dejó un comentario.Berith K.
Unit was really dirty inside. I had to wash it before I could put my belongings inside of it.RONNIE S.
If a person does a 1 way and there are miles remaining, patron should be reimbursed for unused miles and definitely should not be charged 2 days of coverage on a 1 day rental Just because it's a 1 way usage.Josetta W.
El cliente no dejó un comentario.Clint S.
It's a great place to use.Donna B. | Overall Experience
El cliente no dejó un comentario.Dale M.
Great customer service at the counter and in the field.Joege M.
El cliente no dejó un comentario.Shalonda T. | Overall Experience
El cliente no dejó un comentario.Christopher H.
El cliente no dejó un comentario.Patrick L.
I wish the hours where 24/7 accessible to storage.Leah S. | First Impressions
El cliente no dejó un comentario.Danielle R.
El cliente no dejó un comentario.Lataya S.
Good customer service will use location agiancade B.
El cliente no dejó un comentario.Dana M.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.kaden R.
There was an issue with the reservation, but Lauren took good care of us.TAWANA C.
Yes, I had to switch vans, before I left but the process was easy and the second van had no issues.Brenda W.
All these representatives were awesomeNicole S.
I reserved a 10 foot truck, they called me to let me know that that size wasn't available but they have a 15 and he would give it to me for the same price. Once I get to the place the guy didn't even walk me out to the truck just pointed to which one was mine, in a lot full of the same truck. He said the key number would match the number on the truck. I didn't see the numbers at first so I started the truck and it started with the key so I assumed it was mine. I hired movers for two hours and of course my time starts when they arrive to me. Once we began trying to load the truck we noticed it was a lock on it. We had to drive all the way back to the UHUAL place just for us to be told that we took the wrong truck. I had no assistance with finding the truck for one, and if I took the wrong truck why did the key start it? TWICE, not to mention I was waiting on the guy to come out the bathroom for a whole 10-12 min while I was on a time schedule. By the time I got back to my movers, I had about an hour of moving time which we had to rush. Once i brought the truck back at the end of the night, the crew there(different from morning) were so unprofessional using profanity & foul language with me inside. I expressed how much of an inconvenience this whole ordeal has been to me and he didn't seem bothered by it. The checking out process took another 20 min saying the internet was not connecting. I informed the employee that the numbers on the keys does not match the numbers on the truck. He seem surprised but brushed it off immediately after. After finally getting my check out receipt i notice that I was charged $29.95 for the truck instead of the $19.95 I was originally told. Then had to wait another ten minutes for the mistake to get corrected. He said he credited my account the difference but I did not get a receipt not prove it. I always use the location on Milam here in Beaumont and never have any issues especially to this extent. I will never use this location again and this whole thing made my moving experience more difficult than it had to be. I would have like to have been offered some type of discount for the experience but never even got a care in the world.Natalie A.
I wants one day you had to I rent two days.i can't understand why? I took 8/30 Am and I returned 18/45 with traveling 150 miles and drop off another placeHadi M.
Everyone we dealt with were super nice and helpfulsteven S.
Great service friendly staff very helpfuldesmond s. | First Impressions
great customer serviceJerry B.
The dolly I used was returned on the same day and apparently the worker did something wrong cause it was never closed out and now I have a high charge for a dolly that I returned...poor service and lack of understandingLatonia P.
El cliente no dejó un comentario.Maceba H.
The 2 morning lady associates were great and the 2 evening associates were great as well will definitely use you all for future needsGeneva W.
Personal were very helpful, very friendly, faculty clean , good locationDale E.
It was a good experienceKenneth P.
El cliente no dejó un comentario.GENE W.
El cliente no dejó un comentario.Laura A.
El cliente no dejó un comentario.Terry F.
El cliente no dejó un comentario.Viet N.
Nothing I can think of.Stephen B.
El cliente no dejó un comentario.Nicholas B.
I needed to rent dollies and there were none available even though I had reserved them. I wasn't informed until I got there. Equipment was clean but not well maintained. It rained and â€œMoms atticâ€ leaked. The truck was loud with an exhaust leak and the cabin filled with exhaust fumes. Seemed like it has front end issues. Overall not a good truck.Phillip D.
El cliente no dejó un comentario.mike J.
The staff was nice but the uhaul had when we picked it up.Ian B.
El cliente no dejó un comentario.James V.
Continue what your doingRichard G.
I always able to reserve in a short notice thanks Lanceevetta W.
El cliente no dejó un comentario.Monroe S.
Ordered a dolly rental with my truck. When I get there they tell me they don't have any to rent but they can sell me one.....Really????David L.
El cliente no dejó un comentario.Gary B.
The manager, Lance was very accommodating not to mention his superb customer service skills. I strongly believe that Lance will excel in this company beyond his current occupation. I witness a Lance execute challenges by focusing on solutions. with me as well as staff. With no further ado, I give this UHAUL store a 5 STAR RATING across the board.Jeanetta P. | Overall Experience
El cliente no dejó un comentario.Aaron S. | Overall Experience
The are the most courteous and professional team I have ever experienced at UHaul! I will use this location from this point on!MARK R.
Friendly service staff and extremely helpful.wanda N.
El cliente no dejó un comentario.John A.
Nothing the representatives are doing a excellent job and are also very professional and nice I was very comfortable with the service because they took time to explain everything to me I thank the two ladys that help meEvelyn W.
The customer service was the best I have experienced at any u-haul location. Alonea Jones the customer service rep was outstanding and is a great face for your company. GraciasTimothy D.
El cliente no dejó un comentario.ted J.
El cliente no dejó un comentario.Michael W.
The staff was courteous and friendly. Nothing to note negative.Mansour K.
El cliente no dejó un comentario.wayne H.
El cliente no dejó un comentario.Regina J.
El cliente no dejó un comentario.matt s. | Overall Experience
El cliente no dejó un comentario.Ricky M.
Awesome customer service very friendly and helpfulRobert D.
Location came through in a crisis! ThanksAYani E.
Was charged for furniture pads but never received them.ROBERT S.
El cliente no dejó un comentario.Darin S.
El cliente no dejó un comentario.Juston B.
El cliente no dejó un comentario.Pearlina G.
El cliente no dejó un comentario.NAMOI A.
El cliente no dejó un comentario.DENNY P. | First Impressions
On car hauler, paid for it to be hooked up. And right front tire straps came off during half point of trip. Had to reattach the tire strap on our Ford Fusion.Ronald B.
Customer service was great. We had a problem and they solved it quick and swiftly!Tisha H.
El cliente no dejó un comentario.Stephanie L.
The girl who worked there had her child there and was distracted when I picked up the trailer. She did not understand how the rates worked and I had to explain it to her which seemed odd. When I dropped it off the next day I sat waiting in my car in the return area for 5-10 minutes before going inside to get her attention.(it was the same girl from when I picked up the trailer). She was on her phone and had not been paying attention to customers waiting in the return area. She told me the return area was not the right area for returns (what?!) and asked that I back up the trailer. I told her no I would not back it up because I did not want to hit anything. I then had to pull around the parking lot and HELP her get the trailer off. I would not use this location again in the future.Lauren B.
El cliente no dejó un comentario.matt s. | First Impressions
The roaches and other pest were overwhelming to me. I rent storage yearly! I suggest you guys get some boric acid in there to kill those pests. They come out in the daylight that's something. I had some other bad experiences which I have shared each time with you. My honest opion is that I should have been compensated for some of what I went through. I finally left because after my stuff got wet ( your ceiling needs fixing, anyone can see that)., I moved to another storage I was charged a higher price than my previous one after I specifically asked that I be out in one the same price. I can say that the manager was always kind when I spoke with him. I'm not going to continue on with anything bad. Things need to change though. People look for resolutions not I'm sorry. On a good note, that young lady who helped us yesterday was amazing!!! I watched her as she did her work she just was so wiling and happy to do it. She was so nice her customer service surpasses any I have seen in recent years! Because of her I have hope for uhaul. She has a joy as she works she was cleaning out the trailer and I could see her joy! Lance the physical place needs work! I do appreciate your kindness. Below average because of the facilities!!!thira s. | Overall Experience
El cliente no dejó un comentario.Jo Ann K. | Overall Experience
El cliente no dejó un comentario.luis v. | First Impressions
Thought my deposit would Comeback idk why I didn’t get my $100 back the truck was only $20 and I put the gas back.Faryn H. | First Impressions
El cliente no dejó un comentario.Aaron S. | First Impressions
Very disappointed because we weren't given the monthly rate as shown on the reservation! It was $20 more than quoted….false advertising!!!Brianne T. | First Impressions
El cliente no dejó un comentario.ashligh a. | Overall Experience
El cliente no dejó un comentario.KRYSTAL J. | Overall Experience
El cliente no dejó un comentario.Ron W. | Overall Experience
everyone was friendly and helped me out. the only problem was not being able to gain access to unit several times . having to walk back and forth from unit to front desk.kristen p. | First Impressions
Very good service timely, convenient, great locations and the vehicles were mechanically sound. We were pleased with every aspect of our experience with U-Haul!!kennenth c. | First Impressions
El cliente no dejó un comentario.Terrelyssa H. | Overall Experience
El cliente no dejó un comentario.Vallery S. | First Impressions
El cliente no dejó un comentario.shinette h. | Overall Experience
I've used this storage facility for several years. It was always clean, convenient, and easy to access. The staff is friendly and helpful.Natasha S. | Overall Experience
El cliente no dejó un comentario.Robert D. | First Impressions
El cliente no dejó un comentario.Tina S. | First Impressions
El cliente no dejó un comentario.Sharon W. | Overall Experience
El cliente no dejó un comentario.Matthew A. | Overall Experience
The door to the building was always faulty but other than that great experienceSONIA NICOLLE F. | Overall Experience
El cliente no dejó un comentario.Cori S. | Overall Experience
El cliente no dejó un comentario.maria L. | Overall Experience
When I made my reservation; the young lady didn't have much information/on truck reservations. She told me they opened at @8am; whereas my reservation said 7 am; therefore we drove from La.; later than we anticipated. When we arrived; we were told we needed to pick up the truck; from another location.; by that time there were a lot of angry people. The young lady was very unprofessional; picking up a truck from a nearby facility was very much organized; and professional. Thank you Ms Vivian BabinoDOMINIQUE C. | Overall Experience
El cliente no dejó un comentario.rodney w. | Overall Experience
El cliente no dejó un comentario.Lyndsey B. | First Impressions
El cliente no dejó un comentario.Ursuca W. | First Impressions
El cliente no dejó un comentario.LAWANDA H. | Overall Experience
I am sooooo upset with UHaul! I paid over $100.00 a month, only for all of my wife brand new items and bedroom suit to mildew and mold! Basically the whole storage unit had molded and mildewed. Although I bought all kinds of DampRid moisture observer that was recommended buy A AHaul manager who assist assisted me. I tool out an insurance policy that also was also recommended by the same UHual manager! Bad part about it! USUALLY said they are not responsible for the damages on all the items in the storage! Wtf! How sorry of an establishment! I WILL #NEVER TELL NOR REFER ANYONE TO UHaul! I am hiring my lawyer on this one! Bet that!andrew s. | Overall Experience
No commentLaura A. | First Impressions
Thanks to larissa and James and all the staff just can't remember all their names. All were very helpful Everytime.Faryn H. | Overall Experience
El cliente no dejó un comentario.Salisa B. | Overall Experience
The manger is rude and disrespectful.Monique P. | Overall Experience
El cliente no dejó un comentario.Patricia C. | Overall Experience
El cliente no dejó un comentario.Maya G. | Overall Experience
My fiancé purchased the storage for her stuff but forgot her id so they put in my name and she supposed to have access to the storage but the locked her out when she checked in several times..brien c. | Overall Experience
the uhal at 8161 eastern freeway did an outstanding job. Your reservation system is far below good. I made a reservation at your Milam and eastern location 2 weeks before move and went to confirm, they had no units available in the 10x25. Did another reservation through corporate offices, went there this past Saturday and no reservation for me, even though both reservations were confirmed with a reservation number. Last minute I had to rent 2 units at the eastex location. The experienced was horrible. The Milam st location needs some serious help both in staff, attitude and organization. The Eastex location were wonderful. Took them only about 15 minutes to get me the units.HERMAN L. | First Impressions
El cliente no dejó un comentario.BRANDY H. | First Impressions
El cliente no dejó un comentario.debora c. | Overall Experience
El cliente no dejó un comentario.candice h. | Overall Experience
Most of the employees were nice and helpful. Just takes one sometimes to mess things up though. When I checked out, one of the employees thought they could yell at a customer for not wearing a mask. Sugar always attracts more bees than vinegar.Clint P. | Overall Experience
Since choosing this location it have been nothing but trouble and employees do not know or even concerned about helping the customers and what's the rental process. I definitely want rent from Lawrence Dr location Beaumont Texas again.debora c. | First Impressions
My storage unit unit leaked destroyed some old photographs of mine and one mattress in your people really didn’t seem to be concerned about it itMark P. | Overall Experience
The staff I sealed with was very unprofessional and somewhat rudedaphne b. | Overall Experience
El cliente no dejó un comentario.Ashley O. | First Impressions
When I rented my storage I was told that if I moved out early it would be prorated and I would receive some of my money back. The gentleman told me no, even though I did move out early. Storage was paid until the 31st and I moved out on the 8th with a clean storage. Not satisfied about the storage not honoring its word.erica m. | Overall Experience
El cliente no dejó un comentario.Samuel B. | First Impressions
I guess during the storm there was what looked like a metal building that was flown on top of the U-Haul storage section 128. I suppose from the force of that building my things that were inside on top were jolted and the microwave came down on my leg. When I lifted the door a few things came down. Other than that, thanks for everything. I'd use you guys AGAINtina h. | Overall Experience
The worst and most stressful experience I have had. I ended up having to spend more money, and getting a storage at a different facility because y'all gave mine away.Erika C. | Overall Experience
Aaron, the gentleman working here was Incredibly helpful. I would return to this location because he was so kind.Andrew W. | Online Move In
It was clean and all the people there were helpful and friendly.Jeremy P. | Overall Experience
These guys from start to finish we're beyond amazing . GraciasAmanda V. | Overall Experience
If I could give a negative 7,000 for this specific Uhual site, I would. Not only did I get countless late fees added to my account even though they told me every month they would move my payments to the first, and the employees were rude every single time I tried to speak with them, but we also now have roaches in all of our moving boxes. On top of that, I paid and cancelled my storage June 1st and was given until the end of the month to get my stuff, but They put a lock on my storage and tried saying I couldn't get my stuff until I paid for July 1st. The only thing that saved Uhaul's reputation for me was the corporate customer service that helped me get my money back and were so kind to me, and dedicated to help my experience be better.ashlyn c. | Overall Experience
El cliente no dejó un comentario.Jo Ann K. | First Impressions
El cliente no dejó un comentario.cory l. | Overall Experience
The Gentkemen that assisted me was friendly and very helped.Janet J. | Overall Experience
I was treated very unfairly Staff rude and disrespectful up to the manager I was promised a free month from Jerry head manger of company and never received it he actually told Liz no free month for meKesha G. | Overall Experience
The manager at the Milam location was extremely rude I questioned why a certain lock was required. I rented last year and there was not a certain lock requirement. Purchased cheaper lock elsewhere!STEPHANIE B. | First Impressions
NingunoDON P. | Overall Experience
NiceSophia J. | First Impressions
CoolSophia J. | Overall Experience
Great serviceDelores F. | First Impressions
They doint no how to talk to peopleMICHAEL G. | Overall Experience
I had an amazing experience great people great customer serviceErica G. | First Impressions
The lady in office very rude and unhelpful. We will never use that uhaul for everything. GraciasAMANDA R. | Overall Experience
Service was great and the staff was greatlarry b. | First Impressions
GraciasEdith B. | First Impressions
Great employeesshelia h. | First Impressions
I will definitely use them againPaula T. | Overall Experience
0Monica W. | Overall Experience
NingunoCalvin S. | Overall Experience
Good location & the staff are helpful and very professional. Had peace of mind when I stored my things there for a year and a half . GraciasGina H. | Overall Experience
I had my storage for a little over a year. The staff was always polite and understanding. Anytime I had an issue making my payment on time the team was very patient and worked with me. Great customer.Hobbie G. | Overall Experience
only needed it for a few weeks but it was excellent and convenient thank you.zebhariah b. | Overall Experience
Unfortunately, I am limited by the characters and can't express why I gave them avg. they didn't close out my account when I left and kept charging me. I had to call from another country to cancel it.Victor P. | Overall Experience
Jasmine Green did a excellent jobJeriell C. | Overall Experience
Very good manager and he was very helpful and professional.Chris W. | Overall Experience
Lisa was fantastic.Saved a 5 hour drive & move. Lisa Rectified previous employees mistake.Wish Lisa worked for my corporation.Lisa was professional ,knowledgeable, and courteous.GREGORY S. | Overall Experience
they told us we had keys and they had the keys tried to charge us extra for storage room even though we had empty it out...Damien J. | Overall Experience
I will never use this company again. Nothing was as it should have been. My reservation that I made was not honored and I did not receive what I had selected.Wes i. | Overall Experience
Little pricey to others in areaInez W. | Overall Experience
Servicios adicionales en esta ubicación
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