Customer Reviews for U-Haul Moving & Storage at Eastex Freeway & Lawrence Exit

2,429 reviews

8161 Eastex Frwy   Beaumont, TX 77708

(409) 892-1184

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(409) 892-1184

8161 Eastex Frwy
Beaumont, TX 77708

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The young lady who helped today was super helpful and very nice!

FAITH O 
Rating:
5.0

I absolutely love this location. All staff were very helpful, nice and personable. If I ever need anything that uhaul provides, I will definitely go to this uhaul location over anywhere else.

Brittney J 
Rating:
1.0

Customer did not leave a comment.

Quentin S 
Rating:
5.0

Customer did not leave a comment.

Ashley F 
Rating:
5.0

Customer did not leave a comment.

Johnny T 
Rating:
4.0

except that the handlebar was brocken and a small hole in the roof, everything was perfect.

philippe t 
Rating:
5.0

Customer did not leave a comment.

RONALD D 
Rating:
5.0

N/A

MERRICK G 
Rating:
5.0

Customer did not leave a comment.

Arno J 
Rating:
5.0

Customer did not leave a comment.

John G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chris R 
Rating:
2.0

I requested the rentel 2 months prior to my move and when I went to pick it up had the worst experience ever with uhaul

Andrew R 
Rating:
5.0

Customer did not leave a comment.

Lester W 
Rating:
5.0

Todo estuvo muy bien

joel l 
Rating:
5.0

Customer did not leave a comment.

Mykael F 
Rating:
5.0

Customer did not leave a comment.

Robbin D 
Rating:
5.0

Everything and everyone was truly pleasant!

Felecia C 
Rating:
3.0

Customer did not leave a comment.

leslie B 
Rating:
4.0

Customer did not leave a comment.

Jagadeesh R 
Rating:
5.0

Customer did not leave a comment.

Naiamesha G 
Rating:
5.0

Great staff

LaFrank B 
Rating:
5.0

The lady who checked my truck back in was awesome! She was super friendly. Great experience.

Oscar G 
Rating:
5.0

Customer did not leave a comment.

Candice W 
Rating:
5.0

Nothing, you have a great crew working there 👍

Stanley S 
Rating:
5.0

Customer did not leave a comment.

Kingsley U 
Rating:
3.0

Everything was okay

Barbara R 
Rating:
5.0

Customer service at the Eastex location is excellent. I have rented from the young man twice.

Allen M 
Rating:
5.0

Customer did not leave a comment.

Theresa P 
Rating:
5.0

Customer did not leave a comment.

Robbin D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shalonda T 
Rating:
5.0

The service was excellent

Robbin D 
Rating:
5.0

Customer did not leave a comment.

TOI B  |  First Impressions 
Rating:
5.0

Excellent

CHRYSTLE R 
Rating:
5.0

This is not the first time we use the Eastex location. In addition to the cleanliness of the store, they are courteous and helpful.

Jorge M 
Rating:
5.0

Everyone was very polite and professional. The gentleman there was very safety orientated. Will recommend this location to all.

Robert W 
Rating:
5.0

Nothing, staff is very friendly, knowledgeable works hard to serve customers

Richard G 
Rating:
1.0

The truck i rented had an ABS light turn on not 20 minutes after I rented the truck, the brakes were in very poor working condition to where the pedal needed to be all the way down before the truck would start slowing down, the wheel bearing were grinding making for a very uncomfortable drive, and on top of that i had a flat tire, waited almost 4 hours for the roadside assistance to come out and replace the tire. After getting the tire replaced it blew out in exactly 17 miles due to the replacement tire having dry rot, which caused me to have to contact roadside assistance again and they came out after another hour. The normal commute is one hour and fifteen minutes, it took me seven and a half hours due to faulty tires on the rental.

benito s 
Rating:
4.0

Customer did not leave a comment.

Lasedryc W 
Rating:
4.0

Customer did not leave a comment.

Ronnie S 
Rating:
5.0

Customer did not leave a comment.

MARK M 
Rating:
5.0

Customer did not leave a comment.

Glenn S 
Rating:
5.0

Customer did not leave a comment.

Aaron S 
Rating:
5.0

My experience was great!

Angelita w 
Rating:
4.0

Customer did not leave a comment.

Samantha R 
Rating:
1.0

I had an issue with 80 no brakes and no running light and it’s been hold for a couple days extra now they charge me for it and I’m waiting for somebody management to give me a call

Mahros A 
Rating:
4.0

The only issue that I had was related to rented furniture pads. I included in my order and confirmed with the location several days ahead. I was assured they would be waiting with my order. When I picked up the truck only a handful were available. I had to scramble to get them elsewhere ahead of the movers arrival. Uhaul needs a tracking system for commuted supplies as well as their moving equipment. The people working at this location are top notch. The best I have experienced at any location.

Timothy D 
Rating:
5.0

The young men who helped was very kind and helpful. I enjoyed my experience with uhaul thanks so much

Janice I 
Rating:
4.0

Customer did not leave a comment.

Trey B 
Rating:
5.0

Customer did not leave a comment.

Rita G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica H 
Rating:
5.0

Great customer service.

FREDERICK W 
Rating:
5.0

Customer did not leave a comment.

Mark M 
Rating:
5.0

Customer did not leave a comment.

GREGORY M 
Rating:
4.0

No one has called on reference to my complaint yet we c p uld have has several bad accidents. 912-674-7485

Verearchela M 
Rating:
5.0

Very friendly & courteous, as well as being efficient. Definitely will use them again if needed!

James E 
Rating:
5.0

Customer did not leave a comment.

RODNEY B 
Rating:
1.0

They charged me over 400 dollars to rent a 15 foot truck for 2 days. They lied about the mileage. Said I went 40 miles when I only went 16 miles. They charged my card for more then the quote was. Called them and they where very rude and hung up on me.

Tim M 
Rating:
5.0

Rep who helped me was very nice and helpful. Made my first rental experience a great one!!

Twyna W 
Rating:
1.0

Accountability of the management to oversee that their employees are doing what they should be rather than a half ass job. Not happy and others will know about this store!

Michael H 
Rating:
5.0

The staff that assisted me were knowledgeable and polite and very professional. Great experience.

Frederick S 
Rating:
5.0

Customer did not leave a comment.

Rachel M 
Rating:
5.0

Customer service representative that helped us with the uhaul was ABSOLUTELY EXCELLENT. Best customer service hands down. Dominique needs a raise

Credisheau G 
Rating:
5.0

Scheduling the uhaul was easy. The gentleman behind the desk made it just as easy to navigate the process as well. I was able to pick up my belongings and bring it to my new location with no issues. Then returned it right away. Thanks uhaul!

tara F 
Rating:
3.0

I rented a storage unit December 30th and moved out February 2nd. I paid for another month and only used it 4 days. The general manager would not pro-rate and give me some of the rent back. They should help out people that don't make a lot of money from work. I had moved into a place and could have used the extra money back for groceries.

Laura A  |  Overall Experience 
Rating:
3.0

Someone tied a string to the windshield wiper. Of course, I didn't notice it. It started raining 🌧 me & my mom had to pull over because we couldn't see. It was dark, and the wiper wasn't wiping the rain away. It was scratching the window. It was late, and we had to wait 2 hours for the roadside assistant guy to even find a replacement wiper blade.

BRANDY H  |  Overall Experience 
Rating:
4.0

My truck wasn't safe. I had to call roadside assistance because the windshield wiper was tied on with a string and was missing a blade. The wiper scratched the windshield and we had to pull over because it was raining and the wiper wasn't wiping the window. It was scratching it. We had to wait for hours for roadside to locate a replacement wiper since it was after hours. It was dark and raining so there was no way to safely drive to my destination. I would suggest reiterating to employees to fully inspect trucks before releasing to customers.

BRANDY H 
Rating:
4.0

It is wrong that rent can't be prorated and partial payment reimbursed if you move out there days after making a payment for the month. Their only in it to take peoples money.

Laura A 
Rating:
4.0

Customer did not leave a comment.

Lee S 
Rating:
5.0

Customer did not leave a comment.

Latonya J 
Rating:
4.0

I had to replace the wiper blades during my 1,200 mile trip after not being able to see out the windshield during bad weather. Still waiting for a reimbursement from UHaul.

Glenn S 
Rating:
3.0

The ceiling in my storage unit fell in. Some of my clothes as well as my couch were mildewed.

Tammy B 
Rating:
5.0

Customer did not leave a comment.

Kevin A 
Rating:
1.0

Truck wasn’t ready at my selected time. Had to wait an hour for the store to open. No one called the day before. Ball really dropped here. Issued complaint and heard I would get a discount but haven’t heard a word.

Robert C 
Rating:
5.0

Just have some kind of help (another associate) thanks people are very helpful and courteous.

Martin a 
Rating:
5.0

Customer did not leave a comment.

JARED H 
Rating:
5.0

Dominique was great.

DANNY N 
Rating:
4.0

Customer service was bad, the guy attending me mumbled everything and kept looking at his phone.

Gerardo R 
Rating:
4.0

Customer did not leave a comment.

Loralee M 
Rating:
1.0

Drop theft charges I didn't steal the uhaul

jozshua m 
Rating:
5.0

Customer did not leave a comment.

KACY K 
Rating:
5.0

Never having used a tow dolly before the young man operating your store was very courteous and willing to show me exactly how everything worked with that trailer. I could not ask for a more pleasant experience.

William C 
Rating:
5.0

Customer did not leave a comment.

ANDREW L 
Rating:
5.0

Customer did not leave a comment.

KERI J 
Rating:
5.0

Customer did not leave a comment.

Star P  |  Overall Experience 
Rating:
5.0

The Associate that helped us this morning was very courteous, informative and attentive. He called to remind me to self checkin...he thoroughly explained everything. We need ALL of them to be like him

Credisheau G 
Rating:
5.0

I can only say keep up the good work. The staff was so helpful and they took care of everything.

Kelly R 
Rating:
5.0

Customer did not leave a comment.

Ronald P 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

Customer did not leave a comment.

Lamanda L 
Rating:
5.0

Customer did not leave a comment.

DEBBIE S 
Rating:
3.0

Put new tires not recaps...i had blowout that cost me 2 hours while the repair man came from 50 miles away in a city of 100,000 ... no excuse for that

jack m 
Rating:
3.0

Customer did not leave a comment.

Phillip S 
Rating:
5.0

The lady working was very friendly and helpful she made the experience more enjoyable

Kaylee M 
Rating:
1.0

Make sure the seat belts in the vehicle work. According to the manager they do not check them

Kaleb G 
Rating:
5.0

Customer did not leave a comment.

Paul Y 
Rating:
5.0

Customer did not leave a comment.

Stephen B 
Rating:
4.0

Customer did not leave a comment.

Keith T 
Rating:
3.0

In store employees need to answer the phone and not send calls to the reservation line

Norman M 
Rating:
2.0

Wheel bearing cover was missing and someone put a hose clamp with tape over the opening with the clamp over the bearing so that allowed bearing grease to fly out all over the wheel. This is a must to have repaired so that someone utilizing this trailer will not have bearing issues when it heats up from no lubricant.

Ronald V 
Rating:
4.0

Customer did not leave a comment.

Kirk M 
Rating:
5.0

Extremely easy to deal with and so helpful. Will definitely use again.

James P 
Rating:
5.0

Onsite manager very friendly and helpful

Paul S 
Rating:
5.0

Customer did not leave a comment.

Carolina B 
Rating:
5.0

It was smooth process.. installed in less than 2 hours.. friendly service.

umesh p 
Rating:
5.0

Very helpful and friendly.

Peter P 
Rating:
5.0

Customer did not leave a comment.

Donald C 
Rating:
5.0

Customer did not leave a comment.

Tollie C 
Rating:
5.0

Customer did not leave a comment.

Calvin S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charley M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breanna F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HERMAN L  |  Overall Experience 
Rating:
5.0

The staff was accommodating and helpful!

Beverly B  |  First Impressions 
Rating:
5.0

The owner was extremely helpful and pleasant

Verearchela M  |  Overall Experience 
Rating:
2.0

It says climate control there was no air conditioning

Verearchela M  |  First Impressions 
Rating:
3.0

Paid for climate control and the building was 100 degrees

Ryan H  |  Online Move In 
Rating:
5.0

Very helpful.

lindy r  |  First Impressions 
Rating:
5.0

The staff was great. There were no issues. They were courteous and polite. Everyone was great. It is obvious the staff loved working for the Manager and that says a lot for him.

Phyllis B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHAMORROW G  |  First Impressions 
Rating:
5.0

Dominique and Therun are the best I’ve encountered at this location U-haul in years. They are patient and understanding. Very courteous and helpful. UHaul have outdone themselves with these two employees. 10⭐️s in my books

VERONICA T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUCRETIA A  |  Overall Experience 
Rating:
4.0

Had some issues initially trying to check on my reservations for my storage unit until I spoke with Dominique who was very helpful checking my initial reservation and found an additional unit conveniently across from my reserved unit..

Craig R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Guy S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diamond D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristen p  |  Overall Experience 
Rating:
5.0

Lance was amazing , very patient and helpful during very stressful time ! My second time renting from this facility 10/10

AZARIA R  |  First Impressions 
Rating:
5.0

It's a great place to use.

Donna B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shalonda T  |  Overall Experience 
Rating:
5.0

I wish the hours where 24/7 accessible to storage.

Leah S  |  First Impressions 
Rating:
4.0

Great service friendly staff very helpful

desmond s  |  First Impressions 
Rating:
5.0

The manager, Lance was very accommodating not to mention his superb customer service skills. I strongly believe that Lance will excel in this company beyond his current occupation. I witness a Lance execute challenges by focusing on solutions. with me as well as staff. With no further ado, I give this UHAUL store a 5 STAR RATING across the board.

Jeanetta P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matt s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNY P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matt s  |  First Impressions 
Rating:
2.0

The roaches and other pest were overwhelming to me. I rent storage yearly! I suggest you guys get some boric acid in there to kill those pests. They come out in the daylight that’s something. I had some other bad experiences which I have shared each time with you. My honest opion is that I should have been compensated for some of what I went through. I finally left because after my stuff got wet ( your ceiling needs fixing, anyone can see that)., I moved to another storage I was charged a higher price than my previous one after I specifically asked that I be out in one the same price. I can say that the manager was always kind when I spoke with him. I’m not going to continue on with anything bad. Things need to change though. People look for resolutions not I’m sorry. On a good note, that young lady who helped us yesterday was amazing!!! I watched her as she did her work she just was so wiling and happy to do it. She was so nice her customer service surpasses any I have seen in recent years! Because of her I have hope for uhaul. She has a joy as she works she was cleaning out the trailer and I could see her joy! Lance the physical place needs work! I do appreciate your kindness. Below average because of the facilities!!!

thira s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

luis v  |  First Impressions 
Rating:
2.0

Thought my deposit would Comeback idk why I didn’t get my $100 back the truck was only $20 and I put the gas back.

Faryn H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron S  |  First Impressions 
Rating:
3.0

Very disappointed because we weren’t given the monthly rate as shown on the reservation! It was $20 more than quoted….false advertising!!!

Brianne T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ashligh a  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

KRYSTAL J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron W  |  Overall Experience 
Rating:
3.0

everyone was friendly and helped me out. the only problem was not being able to gain access to unit several times . having to walk back and forth from unit to front desk.

kristen p  |  First Impressions 
Rating:
5.0

Very good service timely, convenient, great locations and the vehicles were mechanically sound. We were pleased with every aspect of our experience with U-Haul!!

kennenth c  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Terrelyssa H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vallery S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shinette h  |  Overall Experience 
Rating:
5.0

I’ve used this storage facility for several years. It was always clean, convenient, and easy to access. The staff is friendly and helpful.

Natasha S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tina S  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Sharon W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew A  |  Overall Experience 
Rating:
3.0

The door to the building was always faulty but other than that great experience

SONIA N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cori S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria L  |  Overall Experience 
Rating:
1.0

When I made my reservation; the young lady didn't have much information/on truck reservations. She told me they opened at @8am; whereas my reservation said 7 am; therefore we drove from La.; later than we anticipated. When we arrived; we were told we needed to pick up the truck; from another location.; by that time there were a lot of angry people. The young lady was very unprofessional; picking up a truck from a nearby facility was very much organized; and professional. Thank you Ms Vivian Babino

DOMINIQUE C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rodney w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyndsey B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ursuca W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAWANDA H  |  Overall Experience 
Rating:
1.0

I am sooooo upset with UHaul! I paid over $100.00 a month, only for all of my wife brand new items and bedroom suit to mildew and mold! Basically the whole storage unit had molded and mildewed. Although I bought all kinds of DampRid moisture observer that was recommended buy A AHaul manager who assist assisted me. I tool out an insurance policy that also was also recommended by the same UHual manager! Bad part about it! USUALLY said they are not responsible for the damages on all the items in the storage! Wtf! How sorry of an establishment! I WILL #NEVER TELL NOR REFER ANYONE TO UHaul! I am hiring my lawyer on this one! Bet that!

andrew s  |  Overall Experience 
Rating:
4.0

No comment

Laura A  |  First Impressions 
Rating:
5.0

Thanks to larissa and James and all the staff just can't remember all their names. All were very helpful Everytime.

Faryn H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Salisa B  |  Overall Experience 
Rating:
2.0

The manger is rude and disrespectful.

Monique P  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patricia C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maya G  |  Overall Experience 
Rating:
2.0

My fiancé purchased the storage for her stuff but forgot her id so they put in my name and she supposed to have access to the storage but the locked her out when she checked in several times..

brien c  |  Overall Experience 
Rating:
2.0

the uhal at 8161 eastern freeway did an outstanding job. Your reservation system is far below good. I made a reservation at your Milam and eastern location 2 weeks before move and went to confirm, they had no units available in the 10x25. Did another reservation through corporate offices, went there this past Saturday and no reservation for me, even though both reservations were confirmed with a reservation number. Last minute I had to rent 2 units at the eastex location. The experienced was horrible. The Milam st location needs some serious help both in staff, attitude and organization. The Eastex location were wonderful. Took them only about 15 minutes to get me the units.

HERMAN L  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BRANDY H  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

debora c  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

candice h  |  Overall Experience 
Rating:
3.0

Most of the employees were nice and helpful. Just takes one sometimes to mess things up though. When I checked out, one of the employees thought they could yell at a customer for not wearing a mask. Sugar always attracts more bees than vinegar.

Clint P  |  Overall Experience 
Rating:
1.0

Since choosing this location it have been nothing but trouble and employees do not know or even concerned about helping the customers and what's the rental process. I definitely want rent from Lawrence Dr location Beaumont Texas again.

debora c  |  First Impressions 
Rating:
1.0

My storage unit unit leaked destroyed some old photographs of mine and one mattress in your people really didn’t seem to be concerned about it it

Mark P  |  Overall Experience 
Rating:
1.0

The staff I sealed with was very unprofessional and somewhat rude

daphne b  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley O  |  First Impressions 
Rating:
3.0

When I rented my storage I was told that if I moved out early it would be prorated and I would receive some of my money back. The gentleman told me no, even though I did move out early. Storage was paid until the 31st and I moved out on the 8th with a clean storage. Not satisfied about the storage not honoring its word.

erica m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel B  |  First Impressions 
Rating:
3.0

I guess during the storm there was what looked like a metal building that was flown on top of the U-Haul storage section 128. I suppose from the force of that building my things that were inside on top were jolted and the microwave came down on my leg. When I lifted the door a few things came down. Other than that, thanks for everything. I’d use you guys AGAIN

tina h  |  Overall Experience 
Rating:
1.0

The worst and most stressful experience I have had. I ended up having to spend more money, and getting a storage at a different facility because y'all gave mine away.

Erika C  |  Overall Experience 
Rating:
5.0

Aaron, the gentleman working here was Incredibly helpful. I would return to this location because he was so kind.

Andrew W  |  Online Move In 
Rating:
5.0

It was clean and all the people there were helpful and friendly.

Jeremy P  |  Overall Experience 
Rating:
5.0

These guys from start to finish we’re beyond amazing . Thank you

Amanda V  |  Overall Experience 
Rating:
1.0

If I could give a negative 7,000 for this specific Uhual site, I would. Not only did I get countless late fees added to my account even though they told me every month they would move my payments to the first, and the employees were rude every single time I tried to speak with them, but we also now have roaches in all of our moving boxes. On top of that, I paid and cancelled my storage June 1st and was given until the end of the month to get my stuff, but They put a lock on my storage and tried saying I couldn’t get my stuff until I paid for July 1st. The only thing that saved Uhaul’s reputation for me was the corporate customer service that helped me get my money back and were so kind to me, and dedicated to help my experience be better.

ashlyn c  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shawn K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cory l  |  Overall Experience 
Rating:
4.0

The Gentkemen that assisted me was friendly and very helped.

Janet J  |  Overall Experience 
Rating:
1.0

I was treated very unfairly Staff rude and disrespectful up to the manager I was promised a free month from Jerry head manger of company and never received it he actually told Liz no free month for me

Kesha G  |  Overall Experience 
Rating:
2.0

The manager at the Milam location was extremely rude I questioned why a certain lock was required. I rented last year and there was not a certain lock requirement. Purchased cheaper lock elsewhere!

STEPHANIE B  |  First Impressions 
Rating:
4.0

None

DON P  |  Overall Experience 
Rating:
5.0

Nice

Sophia J  |  First Impressions 
Rating:
3.0

Cool

Sophia J  |  Overall Experience 
Rating:
5.0

Great service

Delores F  |  First Impressions 
Rating:
1.0

They doint no how to talk to people

MICHAEL G  |  Overall Experience 
Rating:
5.0

I had an amazing experience great people great customer service

Erica G  |  First Impressions 
Rating:
1.0

The lady in office very rude and unhelpful. We will never use that uhaul for everything. Thank you

AMANDA R  |  Overall Experience 
Rating:
5.0

Service was great and the staff was great

larry b  |  First Impressions 
Rating:
5.0

Thank you

Edith B  |  First Impressions 
Rating:
5.0

Great employees

shelia h  |  First Impressions 
Rating:
5.0

I will definitely use them again

Paula T  |  Overall Experience 
Rating:
4.0

0

Monica W  |  Overall Experience 
Rating:
4.0

None

Calvin S  |  Overall Experience 
Rating:
5.0

Good location & the staff are helpful and very professional. Had peace of mind when I stored my things there for a year and a half . Thank you

Gina H  |  Overall Experience 
Rating:
5.0

I had my storage for a little over a year. The staff was always polite and understanding. Anytime I had an issue making my payment on time the team was very patient and worked with me. Great customer.

Hobbie G  |  Overall Experience 
Rating:
5.0

only needed it for a few weeks but it was excellent and convenient thank you.

zebhariah b  |  Overall Experience 
Rating: