Customer Reviews for U-Haul Moving & Storage at Durham Chapel Hill

13931 comentarios

4411 Durham Chapel Hill Blvd   Durham, NC 27707
(Across from Red Lobster on 15-501)

(919) 682-9302

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(919) 682-9302

4411 Durham Chapel Hill Blvd
Durham, NC 27707
(Across from Red Lobster on 15-501)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

RONALD R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Philippe C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tivon F. 
Clasificación:
5.0

El cliente no dejó un comentario.

david W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Korban A. 
Clasificación:
3.0

This location was fine. HOWEVER, this was not the pick-up location I requested. I didn't find out about the change until I arrived at the first location. I was unfamiliar with the area and this delayed my plans. After driving several hours and finding out I had to go to another location will make me consider another company in the future.

Gregory W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS N.  |  Overall Experience 
Clasificación:
3.0

Warning light about tire pressure sensor was on the whole time.

Donna D. 
Clasificación:
3.0

Need a faster way for checking trailers out where you don't have to go into the store

JASON J. 
Clasificación:
3.0

I had to throw a couch away because of mousdd ex urine and feces 😢

lysle b.  |  Overall Experience 
Clasificación:
5.0

I've rented from this location several times with no problems. However, I've had problems with the website a couple of times- I couldn't reset the password on my account via the website and no one was able to help me do that over the phone, either. I had to change my reservation so that I could pick up the truck when someone was there working instead of using the 24/7 rental function like I had planned- simply because I couldn't get into an existing account.

ELIZABETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFEREY R. 
Clasificación:
5.0

Great location the employees have great customer service skills and really know how to take care of the customer and their needs. Didn't take long at all, I'd recommend this place 10/10 times thanks guys.

WAYNE B. 
Clasificación:
5.0

Efficient professional

MARK F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Martinique G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Martinique G. 
Clasificación:
5.0

Nada

Martin W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lauren D. 
Clasificación:
1.0

The 10' truck had food crumbs in the cup holders as well as the place below it. There were old receipts and other stuff left in there apparently from the previous drivers. So obviously the truck was not checked out or cleaned before they rented it to us! The person at the desk inside was singing a song in an unprofessional and childish way, like making a song about going to Greenville SC, which is where I was renting the truck and driving to. Seemed very unprofessional. And then to top it off, the driving was ok for the first 2 hrs of my drive, but then as it became dark, I quickly found that the left side headlight wasn't working and people in other vehicles were flashing their lights at me to warn me that I only had 1 functioning headlight. It made for dangerous driving, so I had my wife in her vehicle drive in front of me so I could see the left paint lines on the road, and not wander or weave. I believe that this headlight was never checked before I rented the vehicle for brightness. At the receiving location in SC, the attendee was very professional by contrast. He understood my complaint very well, and took the truck out of service because it was a hazardous drive. The truck also seemed to have weak to failed shock absorbers, because of the amount of bouncing after bumps. I had rented the same exact type of 10' truck about 2 weeks prior, and it rode 10x better. I'm extremely disappointed with this latest Uhaul experience!!!

Randall S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE S. 
Clasificación:
1.0

After my experience just a few days earlier I felt I would be better at doing the contactless pickup. WRONG!! The first 2 truck identifiers were no where to be found. When I gave up and went inside to check again everyone seemed clueless. Finally I was told my key was in a lockbox. There had been nothing telling me to do this!!! But again they made me feel stupid. The virtual pickup was completely different from the first day as it didn't have me approve any pictures, mileage or anything. The truck was completely filthy. Someone had spilled soft drink all over the console and floor and everything was sticky. I HAD TO CLEAN IT UP for fear that I would be the one to have to pay for it.

Barry B. 
Clasificación:
1.0

This was a horrible awful customer service experience. You need to realize that some folks use your service infrequent and do not know all the ends and outs of pick up especially the supposed “virtual” pickup. A quick example… the automated system told me to go to the inside desk to pick up the keys. Upon inquiry and finally getting them to even recognize I was there and several looking for the keys they finally decided they must be in the truck. I was told that I should have looked there first like I was stupid. When I told him that wasnt what the virtual site said he replied “well I'm telling you now”. Rude, mean and totally disrespectful. In the end I also didn't get the blankets I had paid for nor anyone telling me I had to be the one to pick them up. What in heavens name is contactless about all this process????

Barry B. 
Clasificación:
3.0

My engine light was on when I picked up my Rental truck. It made me feel unsafe. Make sure all vehicles are well serviced before renting them out.

JERMAINE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELIZABETH B. 
Clasificación:
5.0

Cell phone check in/pick up is great!

Dean S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW V. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNA K. 
Clasificación:
3.0

Explain what you are being charged for. I was quoted for $43 and charged $87 and I filled the gas tank. I think I will probably look for other options next time I have to move

MELISSA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna D. 
Clasificación:
2.0

My reservation pickup location was changed THIRTY minutes prior to pickup. If I was traveling from further away, that would have been an issue. You should provide more notice. The online check in and check out mobile service failed to work both times. It couldn't determine my location so your mobile process needs a LOT of work. The agent in the office played his music on his personal cellphone loudly and it was not appropriate for a business. I filled up the gas tank to where I saw it was when I left and was still charged for gas when I returned the truck. This rental cost me more than it should have and I had a truly lousy experience renting. Would not recommend, will not do business with again!

SELENA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZSA ZSA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLIS M. 
Clasificación:
3.0

Keypad never worked and door never locked. But enjoyed this storage unit nonetheless

Darbi G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YUNLIANG Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

AHMED A. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMIE S. 
Clasificación:
1.0

I cancelled my hitch installation over a month ago and still have not received a credit to my charge account. The hitch was never installed. Your service sucks.

john P. 
Clasificación:
3.0

The lid had been left off the fuse box, probably by someone at the pickup location. When it rained, the fuse box filled with water and shorted, causing us to have a breakdown that could have been avoided. It cost us two hours on trip, but if we hadn't gotten off the highway at the first sign of trouble, the consequences could have been greater.

PATRICK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEJAALEXIS L. 
Clasificación:
5.0

Went up on price so I left

Jessica A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NERY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER G. 
Clasificación:
4.0

The guy tat waited on me was great but there was 1 staff member who did not have his mask on

KENNETH K. 
Clasificación:
1.0

Waited 45 mins for dumb and dumber to supply a receipt. It would be beneficial to your business to hire employees who have at least successfully completed 3rd grade.

MARK M. 
Clasificación:
1.0

Stop over charging people

Ron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal C.  |  Overall Experience 
Clasificación:
5.0

They had excellent customer service.

LATONYA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG W. 
Clasificación:
2.0

Basically it’s a bait and switch your offer the free month of storage when you rent a trailer and then you get to this place and you’re on the second floor and they don’t tell you there are stairs to get to the second floor when your offer the free storage and they don’t tell you that there’s no elevator to get to the second floor so it just sucks or you can pay like 50 bucks more and then you can go anywhere else and find the same amount storage on the first floor so it just stinks

Lisa T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alfred R. 
Clasificación:
3.0

Overall, Uhaul has a very "You desperately need our service so we don't care how you get it" sort of attitude. And honestly I would very much like to go with another company🙄 but since we're already here. Will be shopping for better options and service moving forward.

Shardae O. 
Clasificación:
5.0

Excellent customer service by everyone at the location!

RODERICK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIMMY W. 
Clasificación:
5.0

Great group of guys working here! Excellent customer service!

Nicole T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

aberca B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARRINGTON R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WARRINGTON R. 
Clasificación:
5.0

Great service and the equipment was clean and in good condition. Would not hesitate to rent from this location again.

SEAN C. 
Clasificación:
2.0

I was unfurls surcharged and have had no luck reaching the customer service

Uchechukwu I. 
Clasificación:
3.0

El cliente no dejó un comentario.

CLARMARIE R. 
Clasificación:
3.0

Staff were efficient but rude and could have been more helpful.

MATTHEW N. 
Clasificación:
2.0

The staff were not helpful & rude. We had a UHaul truck get a nail in the tire & they told us to just figure it out and call roadside assistant. Then yelled at us because the truck was placed in a spot they didn't like. Very unhelpful & rude.

McKenzie S.  |  Overall Experience 
Clasificación:
5.0

Jeremiah was very knowledge of all questions asked and provided respectable assistant. all was very excellent.

BRENDA H.  |  Overall Experience 
Clasificación:
5.0

The guys on staff here are so helpful and laid back.

MAY W. 
Clasificación:
2.0

Customer service was unfortunately extremely rude. U-Haul itself was fine but the pick up experience was less than desirable.

Jason M. 
Clasificación:
1.0

This is my worst experience with U-Haul. They are not helpful not at all nice to customers I don't know how U-Haul hired them because they don't know how to treat a customers. They are laughing on customers faces and not providing good service. Providing wrong information and this is my last going to this place. Not at all good experience.

RAGHU I. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alison N. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD F. 
Clasificación:
1.0

The guy who checked my truck back in was so unprofessional. I know it's hard to find employees now but your company reputation is being hurt by people like that.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOCELYN W. 
Clasificación:
4.0

This location was understaffed. I have been here on multiple occasions and every time there is not enough staff and customers are forced to wait an unacceptable amount of time. I feel for the staff and was impressed with their helpfulness despite being pulled in many different directions. The staff member that helped me was doing a minimum of four things at once.

VICTOR F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah M. 
Clasificación:
1.0

I was charged 2 days for a 6hr rental. There was nothing on my contract that said I had to do anything when I turned in the haul vehicle nor was I told I had to do anything but return the vehicle and drop the keys in the drop box! This is not cool at all and I am still looking at my contract and see nothing if the sort!

TEANDRA R. 
Clasificación:
2.0

Gas reading was not correct, when pointed out to the guy he looked at it and initialed it, I told him that they may not accept that in Miami he said thats what he does. when I got to Miami they would not accept his initial do I had to leave and go get gas

MAURICE L. 
Clasificación:
3.0

The return app did not work for me, I called customer service and there was a 75 minute wait time. I didn't want to leave and lay the extra $20 fee but I had no choice. Make sure your return app works

LINDSEY S. 
Clasificación:
5.0

This was the best experience that I have EVER had moving!! The Manager that was on duty here deserves a bonus/raise!! I observed him multitasking with ease and professionalism! There were so many customers, but this did not slow down this guy. He is the best I've seen. I observed him working double counter spaces, answering the phone all while proving excellent customer service. Everyone seemed pleased. Fantastic, just amazing. Wow. I will recommend THIS Uhaul location to everyone I know. Please acknowledge this young mans hard work.

Karla J. 
Clasificación:
1.0

All the workers there were rude and unorganized. They charged me for an additional day when the rental was already at the location. I will be disputing the charges. The assistant manager didn't help the situation he only made it worse. I will be reaching out to the district manager about my horrible experience.

Paige H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN C. 
Clasificación:
3.0

I had left my wallet outside your location before checking out the van. When I was dropping off I made sure to come before your location closes. I went to look for my wallet and when I called I was put on hold for 30 minutes. I decided to just go ahead and check out the van and when I saw that I needed to get gas, there was a van already parked behind me so I was not able to fill up on gas. I tried to call again to ask what I should do or for help moving the van behind the one I was renting but the line was busy and after a hour on hold it was made clear i was not going to get any help that night. Then when I checked the invoice, I saw I got charged for it!

Alex M. 
Clasificación:
5.0

Excellent experience - will use again if the need arises

MILTON M. 
Clasificación:
2.0

They should refund at least the insurance for the remaining dates. if we returning the Uhaul before the dates.

Ayesha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephaie S.  |  Overall Experience 
Clasificación:
5.0

Everything went perfectly

James F. 
Clasificación:
2.0

Very unorganized

Paige H.  |  First Impressions 
Clasificación:
5.0

The equipment was clean however the tire pressure service light was on. We only noticed once we already drove off the lot. Not sure if it was bad valve or if the tire really need air. Thankfully it took us to our destination without any issues.

FRANCEITA W. 
Clasificación:
3.0

The drop off was not convenient. I received an email or text telling me the U-Haul location I was to return the trailer. When I got there I was told there was no room and I'd have to drop it off elsewhere. This added at least an hour to the process with the extra driving and waiting time at the new location -- very inconvenient.

Eric T. 
Clasificación:
2.0

Make sure equipment like hand trucks are properly secure with zip tie so customers are not charged for items because items are thought to be used, things like rubber cabin door lining should not be hanging off when truck is received.

Joshua N. 
Clasificación:
3.0

Automatic payment system did not work, so I got charged a late fee almost every month. If this hadn't occurred, my rating would be higher.

Caleb S.  |  Overall Experience 
Clasificación:
5.0

I rented a mid-sized space on the 2d level. At first I was worried about the access to the 2d floor, but it was perfect for us. Everything about the site was perfect, from security to staff. The women that I meet, who maintained the inside of storage facility was helpful and nice. When I came and went from the building and saw her it was like meeting a long lost friend walking down the street. Just a nice person, along with the staff in the store itself.

Daniel R.  |  Overall Experience 
Clasificación:
5.0

This has to be one of the busiest U Haul locations in the country and I was just amazed at how smoothly everything runs. I'm not sure who we checked in with when we picked up our truck but he went the extra mile to make sure our truck was ready for us. I don't think you really have anything that needs to be improved. Every employee was helpful, courteous and made me feel like I was at a friends house. Gracias

DANIEL R. 
Clasificación:
4.0

Line was a little long, waited approximately 15-20 minutes. For a Saturday morning I would have expected a full staff to support customers quickly.

MELISSA K. 
Clasificación:
4.0

The staff was helpful and were working hard to keep up with the large amount of people picking up. The interior of the cab was pretty gross. I had to wipe everything down with Clorox wipes and it was filthy. The truck had 23,900 miles on it but when I started it up and drove it you would have thought it had 200,000 miles on it. The exhaust that was being emitted was pretty bad. It could probably use a quick tune up.

william K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin P. 
Clasificación:
1.0

The staff was not professional. And the instruction of return is not clear. I was told to put the keys in the van and were good to go. I did so and then the receipt charged me 100 for the lost key? This is a total scam.

James B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
3.0

Receiving staff had some issues amongst each other. Man who received trailer was informative but slightly abrasive. Otherwise return was fine.

Daniel O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sara M. 
Clasificación:
4.0

Only downside was that the bathrooms were under maintenance for over 2 months

Raelan M.  |  Overall Experience 
Clasificación:
1.0

I paid to have my hitch installed and when the installer found a rusty bolt he refused to install. I did receive $50 back for installation but ended up going someplace else and had to pay an additional $112 for installation. Bottom line, I went to Walmart to get the items I needed and had Tires Plus install the equipment. Definitely a learning experience - I won't go back to U-Haul

Lawrence R. 
Clasificación:
5.0

El cliente no dejó un comentario.

OWEN A. 
Clasificación:
3.0

Have proper equipment at locations that were specified. Cost me more in gas having to go out of my way for proper equipment. Had I not called, I would have been at my designated location with no equipment. That was in Durham.

KATHERINE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan Y. 
Clasificación:
1.0

El cliente no dejó un comentario.

Julien P. 
Clasificación:
1.0

The employees there are very rude, disrespectful, they need more training to know how to deal with customers. The general manager agrees with all the bull crap and stands around and let it go on. I felt attack when I were threatened by an employee. He took his shirt off and told me and my daughters he was leaving work. Whatever that suppose to mean, I feel so unsafe going back to that location. Until now I suppose to be doing a police report for my safety.

LARICA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christin W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Virginia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carson B.  |  Overall Experience 
Clasificación:
1.0

card access rarely worked, alarm would always go off when entering my unit, dirty, bathrrom out of order. There are better choices for storage.

MARK THOMAS R.  |  Overall Experience 
Clasificación:
1.0

The UHaul self storage smelled like naphthalene and the unit we had rented had rodent traps in it. The air conditioner also didn't work. Not up to the standard we expect from a climate controlled facility.

Timothy B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela I.  |  Online Move In 
Clasificación:
3.0

My reservation had to be changed which was inconvenient but the guy who assisted turned thebsituation around.

Ave R.  |  First Impressions 
Clasificación:
3.0

When I looked at this facility online, the pictures looked like a one story building. It's two levels. When I was given a second story unit, I asked where the elevators were. The response from the employee was, "this building has been open for over 10 years and has never had an elevator! You should know that!" - I am not from the area and was just helping my daughter move. The location is convenient and the hours of operation are convenient, just don't expect more than the bare minimum from the staff (my mistake for expecting helpful staff)

Silvio C.  |  Overall Experience 
Clasificación:
5.0

Jeremiah was my customer representative. He was knowledgeable, friendly, and patient. He made sure I secured the rental van and storage as reserved. Thanks Jeremiah

Stephaie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos O.  |  Overall Experience 
Clasificación:
4.0

I had no idea what a 'split level' meant and upon seeing the unit, I initially thought it would be too small. We managed to get everything. Thank you for keeping a clean facility. You could use a drink dispenser/soda machine with water, Gatorade or something like that.

James K.  |  First Impressions 
Clasificación:
5.0

Everything was fine and everyone was very pleasant and helpful.

marcia g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica M.  |  Overall Experience 
Clasificación:
3.0

Staff did not offer tour of storage facility. Acted like I was a bother for being there. Transaction felt rushed. Offered no help getting boxes out to car.

Jennifer R.  |  First Impressions 
Clasificación:
3.0

Not fond of having to haul heavy boxes up a flight of stairs. Would be nice to have a freight elevator available to tenants.

Lacy C.  |  Overall Experience 
Clasificación:
5.0

Staff was always friendly, courteous and helpful. I will use this business in the future if I need additional storage. Facilities clean and well managed.

JEFFREY K.  |  Overall Experience 
Clasificación:
5.0

Very efficient, easy experience. Staff very kind and helpful!!

Jonathan G.  |  First Impressions 
Clasificación:
3.0

I do not like that there is no elevator to get heavy items up to the 2nd floor. I DO love the "reuse" section where you can leave items you no longer want for other people to enjoy.

Lacy C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos W.  |  Online Move In 
Clasificación:
5.0

Jeremiah was an excellent help, very patient and kind.

Stephanie W.  |  First Impressions 
Clasificación:
5.0

Thank you for your help!

Sonya K.  |  Overall Experience 
Clasificación:
3.0

When I reserved the unit, it was suppose to be an outside unit. When I got there it was no longer available. I had to take a unit inside the building and also to the other end. I was pressed for time so I had a choice but to take it.

Willie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN T.  |  Overall Experience 
Clasificación:
3.0

We asked for a large storage facility and had it reserved 2 weeks prior and they didn’t have any available, same goes for the truck we got and had to drive almost an hour and a half to get the truck then drive all the way back to pack.

Andrew F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jake G.  |  Online Move In 
Clasificación:
1.0

The unit that I was told to move into still had someone's stuff in it, even though the employees thought it was available. They then tried to switch me into a different unit and the same thing happened in that one. Eventually after trying to find an open one for 30 minutes, they realized that none of that type of unit were available at all. How does this even happen? I was actually assigned a unit number and everything, even though someone still had stuff in it. The employees found an available inside storage unit that I used for now, but I really needed an outside access unit. The whole experience was incredibly frustrating.

Mathew B.  |  Online Move In 
Clasificación:
5.0

I was exceptionally pleased with my service. Your online reservation process was smooth and I booked a truck, storage facility and was even able to contact service from your site to help with the move. Everything worked out perfectly. I would highly recommend using your UHaul site!

susan c.  |  First Impressions 
Clasificación:
3.0

I was given an upper level unit. When I asked where the elevator was located, I was told "this place was built 14 years ago and it has never had an elevator. You should have known that!" There were several similar remarks made to me and to other customers during what should have been a 5 minute interaction. I believe customer service could be better. Friendliness and efficiency go a long way

Silvio C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNIE T.  |  First Impressions 
Clasificación:
5.0

This is by far the best storage unit I've ever used. It's incredibly clean, feels safe and secure, and has nice extras like free moving carts and a restroom. The staff was super friendly and informative and made us feel happy and safe storing our items there.

Susan R.  |  First Impressions 
Clasificación:
5.0

No

Muayyad K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Milan S.  |  Online Move In 
Clasificación:
2.0

I had reserved a unit but none were available. The U-Haul team member was helpful in transferring me to a different location but the added mileage led to additional expenses.

Tanya P.  |  Overall Experience 
Clasificación:
5.0

I really like the employees very helpful

carisa m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bjorn B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine H.  |  First Impressions 
Clasificación:
5.0

A great experience all around. The gentleman who set me up with a storage unit was very patient and helpful. The woman attending to the unit area was likewise very helpful and friendly...and the whole place was really clean. A big thanks, and a strong recommendation.

Matthew M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ashley b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela L.  |  First Impressions 
Clasificación:
5.0

Jeff at the counter was professional at all times and stayed patient when I couldn't get my phone to take pictures of my driver's license. Good experience.

JEFFREY F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita M.  |  Overall Experience 
Clasificación:
5.0

Jeron Robertson Was awesome! He made sure that all my needs was taking care of. From renting the uhaul truck to moving my stuff out the storage. He gave me details instructions on everything I needed to know. The other staff was also friendly and helpful as well. I will recommend family and friends here. Thanks uhaul for making everything secure and easy to move. Also the place was clean and sanitize.

LATOSHA B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

claudette b.  |  Overall Experience 
Clasificación:
5.0

We have used this U-Haul for truck, trailer, and storage. The staff have always been very helpful and willing to help us solve unexpected problems. The staff have often gone above and beyond. While we are happy to no longer be paying fees for storage, we will return for any truck rental or storage needs that we have in the future.

rebecca h.  |  Overall Experience 
Clasificación:
5.0

I had a great experience thru the years I was there.

james j.  |  Overall Experience 
Clasificación:
5.0

Wonderful staff, very helpful, .. highly recommended..

Shirlena G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene A.  |  Overall Experience 
Clasificación:
1.0

When the moving van and movers we hired arrived at the facility, there was no one there to explain that they had lost power and that the facility was closed. We talked to duke power employees who were fixing the broken transponder and they let us know what had happened. I had to pay an additional $600.00 for the movers to then take my belongings to their Raleigh storage facility to hold until I could find another storage facility. When I called for a refund the next day, no one apologized. I was told, "i had booked the facility for 11-20, if I had just moved in then, this wouldn't have happened." I was very disappointed by the staff's response and lack of empathy. I have received my refund and will not be working with or reccomending u haul in the future.

Mary N.  |  Online Move In 
Clasificación:
2.0

El cliente no dejó un comentario.

Ronald J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela R.  |  First Impressions 
Clasificación:
5.0

Called ahead to try and update my reservation to a first floor reservation. Was unable to do it over the phone and had problems initially with the first person I spoke to and gave up on getting a first floor storage. Then TraShawn Chambers got involved and had the situation resolved in no time. Very grateful for his assistance and the assistance of the other employee at the time. He also helped and explained how the facility security worked after we triggered the alarm accidentally. Facility condition was clean and move in was quick and easy. Great overall experience!

Preston B.  |  First Impressions 
Clasificación:
5.0

Great customer service. He took his time renting us the storage unit and van. I would give more stars if I could!

Janelle B.  |  First Impressions 
Clasificación:
5.0

Anyone who gives Jeron and his crew fewer than 4 stars on this review IS LYING!

Jordan D.  |  First Impressions 
Clasificación:
1.0

Overpriced and dishonest practice to give a month free and then not prorate the few days I went over or tell me how much I would be charged for going one day over.

Sarah C.  |  Overall Experience 
Clasificación:
3.0

It took two months for them to process my move out. In that two months, I was hassled with mail, emails, and phone calls regarding rent that I wasn't responsible for and statements regarding lien on my property (which had been moved out before my one free month was even up). Uhaul support told me they'd contacted the manager three times on my behalf but the issue was not resolved until I got a phone call from a representative asking me when I was going to pay the back rent and fees. After I told her I'd moved out months ago and submitted a move out request before my free month was over, she promptly said she would remove me from the system.

Tia M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

geoffrey w.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Doris M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIRA G.  |  First Impressions 
Clasificación:
1.0

The instructions to access the building worked perfectly, but the doors didn't work. Additionally, there was still a lock on my unit when I arrived at at 7:50pm. This is 10 minutes before they close. When I went to the front, they asked me if I had ever been there before. I said no I reserved online. I can only imagine they're supposed to keep track of those with online move-ins to unlock units before tenants arrive. I was told by the employee, "Word of advice, don't arrive 10 minutes before we close." He went and unlocked the lock I said Thank you and he said nothing in return. Additionally, the climate in that side was reading 88 which is outside the range they promise for climate controlled storage. It's supposed to be maintained from 75-85 degrees. Finally, they promise you a free lock in the unit. There was no lock provided. Online process was easy, but this facility is a disaster. I DO NOT recommend anyone move into this location.

Blake C.  |  Online Move In 
Clasificación:
5.0

Personal amable

MICHELLE T.  |  First Impressions 
Clasificación:
5.0

This U-Haul facility is amazing. The people are fantastic and know what they are doing.

Joseph B.  |  Online Move In 
Clasificación:
5.0

Staff there is great easy to talk with shows you your unit understands your situation they are helpful and go above and beyond for there customer's

Jessica A.  |  First Impressions 
Clasificación:
5.0

The gentleman who helped us check in ("Y" Caldwell) was extremely helpful and positive and polite. The woman who reserved the storage rental over the phone for me reserved one that was half the size of what we needed, and you can imagine our dismay after traveling 5 states! "Y" was very quick to assure us that he would take care of it and fix the situation. He was compassionate to our frustration over the situation and understanding in our apologies that our upset was not directed at him. He worked diligently to find us 2 storage units that were relatively close to each other, took his time to walk us through how to get there, including highlighting a map and providing us with it AND taking us personally there. He took the time to explain that the codes take 24 hours to upload before they stop setting off the alarm, how to enter the codes, the best doors to unload and come through, and what the best locks were for us to get. As we were in the midst of unloading the truck with helpers and movers and figuring out what was going into each unit, "Y" took the time to walk over to us to let us know his shift was ending and to see how we were doing and if there was anything we needed or anything further he could do for us. I asked a few questions about returning the truck while we were still there and their hours and he took the time to not only answer those questions but to just chat and laugh a bit. When I asked about if we needed to extend our storage a bit, he assured me that I could just call him and he would handle it for me. He truly is an exemplary employee who is not only focused on the customer's needs, but clearly on the entire customer experience. He exhibited excellence and, in my humble opinion, deserves a promotion and a raise. (While he was taking care of us, I also watched him help his coworkers with issues and support his manager all without missing a beat.)

Christine L.  |  First Impressions 
Clasificación:
5.0

Good service, polite staff, clean facility

Tina M.  |  First Impressions 
Clasificación:
5.0

I like the fact that I have one month free Jeron is very friendly and professional

Maxine S.  |  First Impressions 
Clasificación:
5.0

Everybody was super helpful and friendly they took some of the stress out of moving

Monshea B.  |  First Impressions 
Clasificación:
5.0

Customer service was very polite and professional. The process was fast and easy.

CHANDA C.  |  First Impressions 
Clasificación:
5.0

Thanks for everything everyone was nice and helpful. Thanks once again.

Delilia R.  |  First Impressions 
Clasificación:
4.0

The staff was very helpful and accomplished to our needs and preference. Good service and well explained in answering questions.

Lani B.  |  First Impressions 
Clasificación:
5.0

Your employees were very friendly and helpful. I wish all other U-Haul's in the area were as efficient and courteous. They were very knowledgeable and I will recommend that location to everyone.

RUSSELL S.  |  First Impressions 
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