Comentarios del cliente para U-Haul Moving & Storage at Durham Chapel Hill

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Durham Chapel Hill

Grado total:

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Mirla D. en

Grado:

The staff was very helpful, from answering questions about the pickup to helping with supplies to finishing the checkout process for me. My only complaint is that even though I arrived a little after my scheduled time, the truck was at the back of the lot rather than somewhere more accessible, which made it hard to find (I opted for the self check-in). Also, it was parked between two other trucks, which made it challenging to check for damages and take pictures.

carl L. en

Grado:

If someone rents for a day (24 hours) don't put a return time of four hours on their rental contract! Its dangerous in that it subconsciously makes a person think they have to rush returning when they actually have 24 hours!

joel R. en

Grado:

El cliente no dejó un comentario.

JAMES S. en

Grado:

El cliente no dejó un comentario.

Grant G. en

Grado:

El cliente no dejó un comentario.

Lindsay W. en

Grado:

My pods were "missing" for two months, and it took half a dozen phone calls and several hours of being on hold with customer service and with various warehouse staff to track down the pods and have them delivered to the intended location (again, two months late). I'm convinced that if I hadn't been persistent and kept calling, they'd still be missing. Whenever I was advised that someone would follow up with me, no one ever did, and not a single employee seemed interested in actually resolving the issue, only in passing the buck. I would never, ever use Uhaul again or recommend it to a friend.

ruth C. en

Grado:

El cliente no dejó un comentario.

Mary M. en

Grado:

El cliente no dejó un comentario.

Charles F. en

Grado:

Always professional and easy to work with.

PATRICE L. en

Grado:

El cliente no dejó un comentario.

Ralph L. en

Grado:

Fast friendly service

Michele R. en

Grado:

The evening crew of 3 should not sit around checking their phones while the customer, told by the sign to wait in the truck, waits, and waits, and waits. And then they not only don’t apologize but look like you’re a nut for asking for them to get to work and check you out. (I told the morning clerk I didn’t like using the app because I like people to keep their jobs. Might have to reconsider that if the majority of the crew is as unwilling to help as this evening’s crew.)

John L. en

Grado:

El cliente no dejó un comentario.

Esten W. en

Grado:

Very helpful and friendly staff.

kendra R. en

Grado:

El cliente no dejó un comentario.

Douglas I. en

Grado:

El cliente no dejó un comentario.

chris C. en

Grado:

Suggest you alert the renter that the "TOW" function defaults to "on" at start and must be disabled if not towing.

John W. en

Grado:

Have used this location many times and have been very satisfied with the associates and equipment

John L. en

Grado:

Express checkout did not work. Assigned vehicle not available. Had to do contract a second time in store.

Reggie M. en

Grado:

everything was as expected. Courteous

Timothy L. en

Grado:

El cliente no dejó un comentario.

Richard G. en

Grado:

El cliente no dejó un comentario.

DAVID M. en

Grado:

El cliente no dejó un comentario.

Vincent G. en

Grado:

El cliente no dejó un comentario.

Mildred P. en

Grado:

It was pleasing to drive a relatively new cargo van that appeared to be well maintained.

Jonathan S. en

Grado:

El cliente no dejó un comentario.

Patty B. en

Grado:

El cliente no dejó un comentario.

Sonja E. en

Grado:

Always my go to moving company. Staff is super friendly and easy to work with.

Patrick H. en

Grado:

El cliente no dejó un comentario.

Thomas M. en

Grado:

El cliente no dejó un comentario.

Joseph R. en

Grado:

El cliente no dejó un comentario.

Daniel S. en

Grado:

Nothing that I can think of. The process was very smooth and there were no surprises. Thanks!

glenn S. en

Grado:

El cliente no dejó un comentario.

Steven P. en

Grado:

El cliente no dejó un comentario.

Jenessa C. en

Grado:

El cliente no dejó un comentario.

William D. en

Grado:

Vehicles had cigarette ashes all over and smelled like cigarette smoke

William F. en

Grado:

Understaffed at prime time on a Saturday morning. Understaffed when it was returned at 5 PM on a Saturday. On a good note the young man that checked me in on the return was very pleasant and helpful. I was given a truck with a battery that died twice. Also, started with a quarter tank of gas. Seemed unusual.

russell B. en

Grado:

Service, location and truck was great but PLEASE implement NO SMOKING policy in your trucks. My truck wreaked of stale cigarette smoke.. It was disgusting having to drive 12 hours in that smell otherwise really impressed with the new and improved Uhaul. Truck drove like new. Process to move made super easy

John K. en

Grado:

El cliente no dejó un comentario.

wetonna B. en

Grado:

El cliente no dejó un comentario.

Gladwell G. en

Grado:

El cliente no dejó un comentario.

james b. en

Grado:

The staff here are great!

Sarah R. en

Grado:

Great service both in Florence and in Durham, thanks for helping my move be seamless!

Laraine P. en

Grado:

First arrived at this location, the staff was friendly & helpful. During the time I maintained storage, I could rarely get anyone on the phone, & when there was a dispute, the staff was unfriendly.

TERESA M. en

Grado:

Excellent experience!

TERESA M. en

Grado:

Anthony was so helpful and kind!

Monshea B. en

Grado:

Everybody was super helpful and friendly they took some of the stress out of moving

Alecia J. en

Grado:

Had no problems. Staff was friendly.

mechell c. en

Grado:

Easy pick up of moving truck - very helpful staff

Megan M. en

Grado:

N/A

Alyson D. en

Grado:

Everything was good. I would like a faster service at the counter, waiting to talk to someone is just a little long, that’s it!

CHANDA C. en

Grado:

Customer service was very polite and professional. The process was fast and easy.

Deidre S. en

Grado:

As my child attends NCCU, this was a convenient location to store her belongings for the summer. The staff was very hospitable and accommodating with my needs. Thank you. We will be back.

Myra K. en

Grado:

Had never used U-Haul before. This was a very good experience and I will definitely use this company in the future!

james b. en

Grado:

The staff at this facility, plus the telephone staff who took our original order, were all terrific. Personable, knowledgeable, and efficient. Great facility. Great service Thank You

Jeff P. en

Grado:

Jeron was so helpful to me. 5 stars for him

harold c. en

Grado:

I tried to get 24 hour access. It seemed to not benefit me, but I was told I had up to 10 on which I really didn't . I wasted a trip to use my unit when I found out it closed at 7. Why say I can go?

Kevin N. en

Grado:

.

Mark B. en

Grado:

Some staff were great and some acted like like it was just a job. It I would rent from ya’ll again Hands Down!

alejandra c. en

Grado:

They are definitely awesome love them.

Leah P. en

Grado:

Josh is awesome. Got me everything I need at one location. Great customer service!!

BRIDGET P. en

Grado:

n/a

john s. en

Grado:

We rented here 3 different summers for our Duke student. Had a good experience each time. Storage unit was clean.

Tamera H. en

Grado:

Something was off about the climate control - parts of the facility felt like it was air conditioned but other parts were noticeably warmer.

Caroline O. en

Grado:

Clean, well maintained, would highly recommend.

Louis V. en

Grado:

All employees were welcoming and accommodating. They made it very easy to rent storage as well as return the u-haul rental.

Vernon H. en

Grado:

Great service

Tamera H. en

Grado:

The entire process was super smooth from start to finish.

Kristina P. en

Grado:

This storage facility is great. Associates are always nice and helpful! Facility is clean, well maintained, and secure.

Marjie F. en

Grado:

No problems.

Caroline O. en

Grado:

great experience

ROBERT M. en

Grado:

This facility is the cleanest and nicest place I have ever seen. The people are great, friendly and helpful. I rented a conditioned space for 8 years, I can not say enough good about this facility.

CHESTER F. en

Grado:

good job, overall!!!

Stephanie H. en

Grado:

My only negative comment is that someone stole the mattress dolly which was a bummer. Otherwise, everything was great!

Delilia R. en

Grado:

Thanks for everything everyone was nice and helpful. Thanks once again.

marshell f. en

Grado:

greatstaff

Megan B. en

Grado:

Staff was great and very helpful at move in. The process was quick and painless. Facility location and accessibility was very convenient. Superb cleanliness.

Lani B. en

Grado:

The staff was very helpful and accomplished to our needs and preference. Good service and well explained in answering questions.

michelle t. en

Grado:

Units are too high for the size.

RUSSELL S. en

Grado:

Your employees were very friendly and helpful. I wish all other U-Haul's in the area were as efficient and courteous. They were very knowledgeable and I will recommend that location to everyone.

nicole s. en

Grado:

Excellent Customer Service and Compassion!! Thank you!!

Sarah E. en

Grado:

The only issue we had was that the confirmation indicated one pickup location and it was not where the truck was located.

MICHELLE T. en

Grado:

I would like access to storage 24 hours but I have problems doing this.

shawnda p. en

Grado:

Over all experience was good

Veronica G. en

Grado:

The people were very helpful.

David Z. en

Grado:

UHaul put on a lock, could not find the key, and had to cut it off. Second lock added with same results. I had to pay removal fee. I said they lost it. Called me a liar. Later found it.

Wendy C. en

Grado:

We have rented space her before and will again. Facility and staff excellent.

Aaron D. en

Grado:

I only needed storage for a couple weeks during a move, but if I needed storage space again, I would return.

Christina M. en

Grado:

Really friendly staff

Aaron D. en

Grado:

Nice clean facility. Polite and helpful staff.

Dru W. en

Grado:

The facility was clean and easy to access. Agents were helpful and efficient.

Charles M. en

Grado:

We were please with our rental. The staff was great to deal with and the facility was easy to use.

Hank S. en

Grado:

The manager of the site is rude and the service is horrible. For 2 weeks I had been trying to get my stuff out of storage and it took me to theaten to call corporate for her to follow up. NEVER AGAIN

DORALISA R. en

Grado:

If I need it I'll comback again. Thanks uhual.

Mary J. en

Grado:

The facility is fine, staff is not necessarily eager to assist, but generally get the job done.

Ryan H. en

Grado:

Staff is incredibly unhelpful, no coordination between customer service line and individual stores, will never be using their service again.

ROBIN H. en

Grado:

Unit flooded, was charged an additional month by accident

Tonia B. en

Grado:

Excellent customer service

Terrence R. en

Grado:

he vehicle ran well, but used a lot of fuel1

Dennis W. en

Grado:

None

MAX W. en

Grado:

Your staff screwed up my attempt to pay your bills not once but several times. Their latest SNAFU cost me 5 days in extra rent.

James D. en

Grado:

Met all our needs and was climate controlled. Carts were available to help move stuff in / out.

Trevor P. en

Grado:

I experienced water damage in my unit and the staff we're not helpful. It happened on a Saturday and all they said was to call on Monday for a manager. I called each day for a week with no response.

Frances S. en

Grado:

Mr. Riggs and Mr. Robertson were very helpful and friendly with the rental units and the rental truck and trailer. Thanks so much!

Frances S. en

Grado:

Mr. Riggs and Mr. Robertson were very helpful and friendly. Many thanks for all of your help with the rental units, the rental truck, and connecting and loading the car on the rental trailer.

LISA R. en

Grado:

None

SCOTTI B. en

Grado:

Reservations were not honored. Had to find accommodation in another location.

Annesh B. en

Grado:

I will never rent another unit here the wait time is awful the phone reps are awful i wanted my money back i would never recommend this place to any one my overall experience was horrible

Harvey h. en

Grado:

There was a mix-up between the central U-Haul office and the local storage unit. The staff on site were able to resolve the matter when I came to confirm the rental, in spite of computer confusion.

CHARLES V. en

Grado:

I was given an access card that never worked. The alarm went off every time I entered my unit. I returned to the office and waited in a lengthy line but it was not fixed properly deafening annoyance.

Hunter G. en

Grado:

Everyone was helpful and made my experience excellent.

Bishop C. en

Grado:

Thank you

elizabeth f. en

Grado:

Great experience!

deborah s. en

Grado:

No comments. Everything was hunky dory.

Marilyn E. en

Grado:

All went well.