Customer Reviews for U-Haul Moving & Storage at Colonel Glenn

1,600 comentarios

6300 Colonel Glenn   Little Rock, AR 72204
(Across the street from Taco Bell)

(501) 562-2777

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(501) 562-2777

6300 Colonel Glenn
Little Rock, AR 72204
(Across the street from Taco Bell)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

nicole s.  |  First Impressions 
Clasificación:
5.0

Everyone was super helpful in a very high stress personal experience I was facing. Super personable and very thorough. I will definitely use this location over other locations or moving companies. It was also refreshing to see inclucivity. The very diverse group of woman were so nice and help uplift my spirit. Thank you so much. One suggestions is to have mire moving dolley's. When women are moving and have limited help the appliance dolley's really come in handy. But overall, a great experience!

Anna P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Danny S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

angela W. 
Clasificación:
3.0

I left U-Haul on the 3rd of November by the 6th of November they were sending me a late fee the day that I left I went in and I talked to this lady she said she was going to send me something saying that I had left the unit clean all the way out but I never received it

Tarsha Nicole B.  |  Overall Experience 
Clasificación:
5.0

Please give your general manager sufficient staffing. She needs help!

Tonya B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Tonya J.  |  First Impressions 
Clasificación:
1.0

The general manager was highly unprofessional and rude. So start there . Get better customer service workers.

Kiara W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annie C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juanita W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaunte K. 
Clasificación:
5.0

The truck was a little loud but other than that my experience driving it was good.

Debra H. 
Clasificación:
1.0

The new store manager there is the most unprofessional,rude person . We have had storage units there for years an rented numerous trucks as well an have never had any issues with any of the employees until the guy manger left an u brought in this woman to run yr bussiness. She has been nothing but rude an treated an talked to my sister an I like we were nothing. She is the reason we moved our 2 units out of there an to a new storgage Sorry but she's not good for yr store front.

Tracy S.  |  Overall Experience 
Clasificación:
5.0

I'm satisfied of the process that U-Haul have in placed.

Lemon G. 
Clasificación:
4.0

The manager/ front desk lady is the best she deserves a raise!!!

julia p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha G.  |  First Impressions 
Clasificación:
4.0

Have more than one representative working at a time for safety and conviction customer. Had to wait during pickup and drop off because employee was “out of office” in storage units.

Keith H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY B. 
Clasificación:
5.0

you can improve for the next customer by having more then on sale person on or at the location

Dennis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lyncola F. 
Clasificación:
5.0

Thank you sharell. After a long day at work she made the storage paperwork so easy, and she's knowledgeable about everything. Thank u for a great experience.

Robert G.  |  First Impressions 
Clasificación:
5.0

I'll definitely use them again and will without a doubt refer anyone to them!! They're AWESOME!

Kevin P.  |  Overall Experience 
Clasificación:
2.0

I received the worst bad services from the uhaul truck and storage I really wanted my money back I got locked out my storage twice the storage jammed on me and locked me out with all my things on the truck one day and the next day the door jammed on me it was a very upsetting and stressful to me thanks but no thanks

Linda M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazmyn T. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEMETRIS W. 
Clasificación:
5.0

I can't think of anything.

Ernest E. 
Clasificación:
5.0

El cliente no dejó un comentario.

john K. 
Clasificación:
5.0

Thanks for everything

Jacquline T.  |  Overall Experience 
Clasificación:
5.0

Na

Thurrell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY B. 
Clasificación:
4.0

The rear right passenger tire TPMS sensor did not work on the U-Haul van I rented. The left rear driver side tire also leaked air. The tire pressure was not checked by the associates prior to me renting the vehicle. I had to ask them to fill up the tires to the proper pressure as they were all low by at least 10 to 15 lbs. When one of the associates checked this vehicle in prior to my rental the mileage was not recorded properly in the system. This U-Haul location is not in the greatest part of town there were homeless people entering the building which made us feel a little bit uncomfortable. However the U-Haul employees were very polite and helpful. All in all it was a good experience renting from this location however the van needs some much needed maintenance and repairs.

RYAN N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chet B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOT G. 
Clasificación:
4.0

Shanell Anderson was extremely courteous and very professional. She is customer service.

Kathleen K.  |  First Impressions 
Clasificación:
2.0

I've used the online reservation system for this location 7 times in the past 2 years & it's been fairly simple and straightforward. This past rental, not so much. I did the online check-in on my phone as usual, found my van, then went to the counter to get my key. I showed the screen to the employee at the counter as instructed but she would not give me the key. She called someone & asked them questions about how to proceed. She asked to see the card I used to pay for it which I have saved on my online account. I showed her the card & she said it was invalid because it didn't say "credit card" on it. I told her it was the same one I used for the exact same rental half a dozen times before but she said it has to say "credit" on it then tapped a posted list & said "we follow the rules here." Well, okay, I told her I had a credit card & we could use that. We basically had to do the whole reservation process again at the counter. She also said I have to purchase the additional insurance since the proof of insurance for my car didn't specify that it was "full coverage." And I also had to give her two references. My customer history should show that I've been reliable! I know she was just doing everything the person on the phone was telling her to do, but it was very confusing. And, when I returned the van, it was my original card that got charged anyway. Very frustrating situation. I need to rent a van again in 3 months, but I am hesitant to return to this location even though it is conveniently located for me.

Daman H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ashley R.  |  Overall Experience 
Clasificación:
4.0

Even though it was right before closing the lady working was very nice!! After a long weekend of moving that goes a LONG way!!

Tammara M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDACE L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTINE M. 
Clasificación:
5.0

It was frustrating that I couldn't get a one way truck to the city I was moving to and had to come all the way back to this location. It cost me more mileage and gas. I had spent over $4,000 with Uhaul this year. The customer service from the employees was great, they had nothing to do with my frustration.

Candace J. 
Clasificación:
5.0

Ms Marilyn and staff were very helpful and so nice! Great customer service.

Jo M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tramontia P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shana C. 
Clasificación:
5.0

I LOVE THE ELECTRONICALLY WAY OF RENTING A UHAUL. VERY SIMPLE AND EASY PROCESS

Coretta S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aisha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIA G.  |  First Impressions 
Clasificación:
5.0

She was so sweet

Verniqua M. 
Clasificación:
5.0

Manager and staff are efficient and courteous.

THELMA S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Terence B.  |  Overall Experience 
Clasificación:
5.0

This was a great experience and really convenient. We will do this again. ¡Gracias!

keith C. 
Clasificación:
5.0

Didn't really use it only had for 3 days my job assignment canceled so I didn't need any more is there any way to get a partial refund back

ANTHONY H.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

John H.  |  Overall Experience 
Clasificación:
5.0

Very helpful and excellent customer service

ANTHONY H.  |  First Impressions 
Clasificación:
1.0

i had no move in experience, there was a lock on my unit so i had to load the truck to bring to storage and return home with the same load an unload it. was told i needed to gert a locksmith for a unit i never occupied. was told i could move into a smaller unit than what i needed.. complete chaos which has yet to be resolved. great job uhaul, had to pay my help that came from maumelle extra hours for loading the same stuff 3 times, and sitting around at uhaul waiting on the staff to comeup with the next nonsense.

John H.  |  First Impressions 
Clasificación:
5.0

All of the staff were very helpful and had great attitudes..Will refer more friends

SHANNON F.  |  First Impressions 
Clasificación:
5.0

Good Service

RONNIE S.  |  Overall Experience 
Clasificación:
5.0

Everyone that I have encountered have been very courteous; I wished that notices of payment due could have been better. Late payments are no joke and I only had one.

ANGELA W.  |  Overall Experience 
Clasificación:
1.0

My storage was broken into my things were stolen and there was no attempt made to fix the situation.

Jay R.  |  Overall Experience 
Clasificación:
5.0

Attendance was very good

THELMA P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

WENDELL D. 
Clasificación:
1.0

This location needs a New staff completely or someone needs to reprimand these U-Haul employees for the lack of care and downright disrespect to me as a business customer. I cant imagine I'm the only one. I choose not to lower myself to their standard and yell or act disrespectful. I hope I am contacted and receive a refund for the double charges asap.

Jennifer A. 
Clasificación:
1.0

When I arrived evidently there was a shift change going on. I was made the wait almost a half an hour while that took place. Once somebody finally decided to help me I had to continuously repeat my information over and over again. The cashier couldn't even find my reservation at first. The truck that was received the bumper almost fell off while in motion. The windshield was absolutely filthy and the glare from the sun made it very hard to see. It really doesn't look like any of the vehicles on the lot had been washed.

Jennifer K. 
Clasificación:
4.0

The lady that checked me in and was amazing and very under staffed

ChyNa N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kayla L. 
Clasificación:
5.0

none

RONNIE S.  |  First Impressions 
Clasificación:
1.0

I originally came in 7/12 to get a storage unit. I was helped by Angela. She was very polite and helpful. I let her know that we were not going to actually move in until 7/30. When we came on 7/28 our unit was sold to another family and my code was not active. They had double sold my unit and did not let us know. We came back 7/29 and spoke with Shanell. She fixed the issue but it still was a HUGE inconvenience for this reason I will Never refer U-Haul to another sole. I give this place a -0 as a score. Service was ok but communication was horrible

lametria o.  |  First Impressions 
Clasificación:
5.0

Customer Service was stupendous. The general manager worked extremely hard to ensure we had a great experience. Only improvements I recommend is relocating. The apartments/projects next door made me feel unsafe.

Shakeila S. 
Clasificación:
3.0

El cliente no dejó un comentario.

don d.  |  First Impressions 
Clasificación:
2.0

The Uhaul place is neat it just the heat and humidity in the summer, and light inside the storage was none to very dim. There eda a rat in some of my things I took out to take home. We had to catch the rodent

cynthia a.  |  Overall Experience 
Clasificación:
1.0

The manager at the 6300 Colonel Glenn Road U-Haul location in Little Rock, Arkansas was very rude. She needs to learn customer skills. Case in point: one of her workers left the glass door open while she and the worker were outside during normal business hours. She accused me of opening the door. I did NOT open the glass door, the worker left the door open, and I expressed this to her. Then she began talking about how people steal and she was "using me as an example, but don't take it personal". I was very, very offended by her statement. In no way will I ever go back to this location and I do not recommend anyone going to this location. In addition, she stated that I had to use my credit card instead of my debit card to rent a pick-up truck, that I only used for an hour. I told her that I used my debit card a couple of weeks ago to rent a van from that same location, in addition to me having a U-Haul account in which I rent a storage unit. Her response was, "I am the boss now!" This is a rude woman who needs to be gotten rid of. I will never go back to this location and I am considering cancelling my storage contract with U-Haul.

Este F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Breyuana C. 
Clasificación:
5.0

The service was great , quick and very efficient however I was very disappointed in the fact I was forced to get the “Insurance” due to me not having my personal insurance policy on me at the time. If I was informed to bring my personal insurance policy I would have brought it. I think it's ridiculous to force a person to get insurance on a vehicle that they had for less than 3 hours. The associate assisting me informed me it is a requirement to get the insurance, through the company if you can't provide a copy of your own. I requested a copy of those by laws stating that it's a requirement to get it . Still haven't received it. I know it's only $10 but it's $10 I was not expecting to pay .if I chose to get the additional insurance then great but being forced to get the insurance I'm not happy. Overall great experience minus the insurance mishap.

Saherell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

denise B. 
Clasificación:
5.0

The manager at the location is awesome!

Yogesh P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David B.  |  Overall Experience 
Clasificación:
1.0

To whom it may concern; I Tar-Easha Hood called Uhaul on Wednesday, July 14 2022 to reserve a Uhaul and Storage building for Thursday , July 14 2022 at the Kanis location for pickup @ 8:00 AM. I spoke with Courtney, the Customer Service Representive, and she told me that I would get a month of free storage. Once I arrived to the Kanis location, I spoke with Christopher York, the General Manager of the Kanis location. Christopher told me that the way it was setup, didn't guarantee that I would get a month of storage free. Christopher tried to redo the information, but the system wouldn't allow him to do it. When I realized that the Customer Service Representive didn't book the Uhaul or Storage Building correctly, Christopher did a discount on the Uhaul since he wasn't able to correct the information in the system. Because of this error, this delayed my schedule of getting my things moved. I then, had to go to the Colonel Glenn location to get the Storage Building, since this location didn't have a 3 room storage building. When I arrived at the Colonel Glenn location, the storage building was locked and I was told by Patricia that I had to wait until Friday July 15 2022. Once I got there on July 15th by noon, the Storage Building was still locked. I was told by the Supervisor on duty at the Colonel Glenn location, that the Building had been unlocked since 8:00 AM, but that was a lie. She was very rude and unprofessional and stated that what I was talking about was irrelevant. I told her that what I was saying was very relevant, as I am the customer. Since there was an issue with the Uhaul and Storage the previous day, this created an extra charge and extra mileage because the Uhaul wasn't turned back in by 8:00 AM on July 14th. Please issue a credit back for the extra charge for the Uhaul and mileage due to the issues with the reservation. Thank you, Tar-Easha Hood

TarEasha H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALANA h.  |  Overall Experience 
Clasificación:
3.0

Your movers help specifically diversified services is the worst. It was first and last time using them. My dresser leg is still detached and it's been since February they was suppose to come out and fix it and they haven't. Uhaul and movers help customer service was of NO HELP AT ALL. I will be reporting this to the BBB!!!

Lamaya C. 
Clasificación:
5.0

The attendant was very warm, friendly personality and very professional!!!! More than helpful...my business will stay there!!! Thank you!!!

Edmond G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bruce S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jerrilyn Pualani A.  |  First Impressions 
Clasificación:
5.0

Regina. Wright

REGINA H. 
Clasificación:
5.0

Great place with friendly faces.

Robert R. 
Clasificación:
3.0

We had our unit for almost a year. Our things stayed dry and damage free. The staff was friendly and helpful. The location was convenient during the day but I would not feel comfortable accessing the unit at night.

Mark S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian A.  |  Overall Experience 
Clasificación:
1.0

I wouldn't recommend this place to anyone. Four days late on your payment and they charge 30 extra dollars, where's the grace period??

Veronica B.  |  First Impressions 
Clasificación:
4.0

Was very helpful to disable veterans

william t.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth A.  |  Overall Experience 
Clasificación:
5.0

People were so friendly and very helpful

Melinda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDETTE G.  |  First Impressions 
Clasificación:
5.0

Great business

Angellia P.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Sterling P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KILERY M. 
Clasificación:
5.0

Tanya was professional and friendly. She made the process easy and quick. Great experience with Tanya!

Richard M. 
Clasificación:
4.0

El cliente no dejó un comentario.

vruti M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace J. 
Clasificación:
5.0

Need trucks with seats that can raise up

sharon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNIE M. 
Clasificación:
5.0

No comments.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

edward B. 
Clasificación:
3.0

Customer service needs to be improved, the truck I rented was on E.

Chantel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diann F. 
Clasificación:
5.0

Nada

Erica D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sade C. 
Clasificación:
5.0

Very professional.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria H. 
Clasificación:
4.0

Dropped off after hours at night. Well lit area and easy to maneuver on yhe lot.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorian S.  |  First Impressions 
Clasificación:
1.0

I will never rent a storage from this place again

Dasha G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

wilshia W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tina B. 
Clasificación:
5.0

Get more trucks

Tywas C. 
Clasificación:
2.0

The u-haul was not ready at the time I reserved it for. I asked the store manager would he honor the $50 credit mentioned on the website but no refund has been issued.

Denecia B. 
Clasificación:
4.0

The small box truck that they gave me was pretty good but I was looking for a truck and they didn't have one so I settled with the box truck thank you have a good day

Timothy G. 
Clasificación:
1.0

Nobody even said anything about a move out date I haven’t got anything out the storage

Victoria W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

emilia A. 
Clasificación:
4.0

David Womack was so accommodating. I needed to change my time, and it worked perfectly.

Sabrina T. 
Clasificación:
5.0

I thought i needed one storage size he gave me an example of what it will look like. That wasn't going to work. I got the next one up. Gave me a map of where to find my unit. Purchased my lock. Had a good day! I don't think it could've gone any smoother. Easiest transaction. Very happy.

Victoria A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jerermy M. 
Clasificación:
5.0

My truck was ready when I got there and it was an easy process turning it back in.

Bonnie Kathryn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Atoyia D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald T. 
Clasificación:
5.0

I can't think of anything, I am satisfied with the service that I received, and I will be back again.

Libby P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Megan T. 
Clasificación:
1.0

Your employee improperly set up our trailer hitch causing numerous problems throughout the trip. Employees at the UHaul location in Bristol, TN told us that the trailer hitch was in fact dangerous and at risk of becoming unhooked on the highway. This entire experience with Uhaul was absolutely terrible.

Noah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORETTA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Turronda B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Stacy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rogerick P. 
Clasificación:
5.0

I was totally satisfied

Ann W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kennedy G. 
Clasificación:
1.0

I have never in my life seen a storage unit so TERRIBLE! I wouldn't recommend this place as a horse stable, seriously!! The man at the desk was nice but that unit was a definite NO!!

Hayley M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabrielle R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shakira R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Destinie B. 
Clasificación:
2.0

Gate card never worked. Rain would get into storage unit. Overall it was what it was. But I'd try another before I return.

Corey J.  |  Overall Experience 
Clasificación:
2.0

I had a reservation for 7:30. I was running late so I ended up there to pick up the truck at about 9:30. There was only one guy working the counter and there were several customers waiting. His manager was out and he seemed overwhelmed. I felt bad for him because he was trying to help but was having issues with the system and could not find the key to my truck and other customers were getting impatient and agitated. The manager finally showed up at about 10:15 and was able to locate the keys. I do not think that I will be coming back to this location nor would I recommend it to anyone else.

John H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Takila A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Connie M. 
Clasificación:
3.0

Front desk worker was friendly and helpful. The van rented was dirty inside. Cigarette ashes everywhere and the smell of smoke was overwhelming. Coins and trash was on the floor and gum was stuck to the seat. Noted the uncleanliness when rented. Was needing a van too much to cancel and wait for another available van so had to suffer through the filth.

Russell P. 
Clasificación:
4.0

This location is very small. Not much room to enter/exit. Other than that basically smooth pain free experience.

Gerald C. 
Clasificación:
1.0

I ordered everything I needed online. I wanted an outside unit, no climate control. I bought a lock online. The next day, when I came to check in, they couldn't find a record of what I paid for: I had to show them a screenshot. I had to argue that I already purchased the lock. I left and my friends moved the stuff in. I couldn't understand why they seemed so agitated. Turns out we were given a climate controlled unit (which costs more) which was inside, around a corner and down a long hall. And I was charged for the climate controlled unit. Just the other day we went back to empty the unit after they charged a $30 late fee for forgetting over the weekend. And they sent an invoice for that, but not for all the other times I paid. Turns out, our unit was broken into a burglarized. I got NO, I repeat NO NOTIFICATION about this. Some very important things were missing. The entire experience was horrible and they were very unprofessional. The place was obviously not secure. They give you key cards to get in, but the gates are always open. If you forget to swipe your card an alarm goes off.. NO ONE checks on that. It was horrible. I will never use u haul again for storage.

Annie F.  |  Overall Experience 
Clasificación:
5.0

No improvements needed. Everything was quick and easy.

Harley M. 
Clasificación:
5.0

Great service, friendly staff

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRYE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvertis J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

NEKOLA C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

darnell p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARA J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

LARRY F.  |  Overall Experience 
Clasificación:
5.0

The only recommendation I have is trash cans and/or bins and I would suggest a better gate on the side by those apartments because people throw glass bottles over the fence and cause problems for your customers! Thanks Dave you're awesome and a blessing!

Shintasia M.  |  Overall Experience 
Clasificación:
4.0

I appreciate how courteous he was and knowledgeable he was. It helped a lot with my decision to get the storages.

Frankie P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY F.  |  First Impressions 
Clasificación:
5.0

Excellent service!

Angela C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

PAULA W.  |  First Impressions 
Clasificación:
1.0

It was the worst experience I ever had

LOTTIE D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelvin A.  |  Overall Experience 
Clasificación:
5.0

No complaints

Kennie N.  |  First Impressions 
Clasificación:
5.0

I rate this u haul a big one hundred 💯 👌 will use it again

Donell S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALANA h.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

gary s.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Desiray W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicholas C.  |  Overall Experience 
Clasificación:
5.0

Excelentes conducciones y servicio

Julio C.  |  Overall Experience 
Clasificación:
1.0

So many rats in the in the storage bin very nasty

BRENDA W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lakeisha G.  |  First Impressions 
Clasificación:
5.0

Politeness goes a long way and every employee I interacted with was kind.

Sean W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jewel C.  |  First Impressions 
Clasificación:
5.0

Storage unit on Colonel Glenn and the staff like Joseph was very helpful I could only do a certain amount of work and my daughter wasn't helpful but Joseph helped me out so much.

WILLIAM P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIAH B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvertis J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tina R.  |  First Impressions 
Clasificación:
1.0

My storage was broken into, management told me after the break in that the cameras do not work and nothing could be done

Tyra P.  |  Overall Experience 
Clasificación:
5.0

I had my unit there since 2013, when I relocated back to New York. In coming back 8 years later my climate control unit preserved my record albums, photo albums, and other personal items I was ecstatic, happy. The staff was excellent very friendly very nice very accommodating the only complaint, if you would call it that, that I would have is that the unit itself did not have a light inside of the unit. THAT would have been very convenient convenient

RONALD A.  |  Overall Experience 
Clasificación:
5.0

The storage facilities was what expected.

Bernard M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRYE P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MADELINE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC Y.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Carolyn M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DORIS N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shintasia M.  |  First Impressions 
Clasificación:
5.0

Very good service and convenient

SHONDRA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sahice W.  |  Overall Experience 
Clasificación:
2.0

Because when I made my online reservation it said that I’ll have a storage at the facility I’ve rented from but when I got there they didn’t have what I wanted so I drove a couple more miles to get what I needed

Duyreia P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilleon B.  |  Overall Experience 
Clasificación:
5.0

It was great

Della B.  |  Overall Experience 
Clasificación:
4.0

The storage area is very difficult to maneuver a truck through. The streets are very narrow

Leighana W.  |  First Impressions 
Clasificación:
5.0

Most of the time I've had excellent service. Although your Uhaul office in Cypress TX rented a dolly to my ex husband without anyone notifying me or my authorization. This was not acceptable luckily he didn't rent a Uhaul vehicle! Me Cheegu Jansen

CHEEGU J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd B.  |  First Impressions 
Clasificación:
2.0

Over all the experience was what was needed . Just need something pro rated! So I just stored at another facility.

Brittany C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine A.  |  First Impressions 
Clasificación:
3.0

The G.M. David wasn't prepared for us he didn't have the truck that I ordered got a bigger truck that was to much for what I needed plus it wasn't a very good truck keep thinking it was gonna break down on me while I was driving it just needs people to be more prepared and and it took him for ever to get the paper work ready for the storage I feel like I should get my money back on the truck since it wasn't the truck size I ordered plus it was P.O.S. and should get my money back

Dylan B.  |  First Impressions 
Clasificación:
1.0

There were 3 dead mice in my storage facility..I was so discussed with my personal belongings there. I wouldn't recommend anyone leaving there valuables there it's disgusting!!!!

Tavvara D.  |  Overall Experience 
Clasificación:
5.0

The owner was Awsome David!!

Patrice V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Shayla C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ellen M.  |  First Impressions 
Clasificación:
5.0

The Colonel Glenn location was so horrible I had to cancel my reservation. This location should not exist! Horrible driving to storage units up hilly terrain. NATS on the inside attacked me before I could open the door. The "climate" was definitely NOT "controlled"!!!

TAIQUITHA R.  |  Online Move In 
Clasificación: