Customer Reviews for U-Haul Moving & Storage at Colonel Glenn

1,427 comentarios

6300 Colonel Glenn   Little Rock, AR 72204
(Across the street from Taco Bell)

(501) 562-2777

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(501) 562-2777

6300 Colonel Glenn
Little Rock, AR 72204
(Across the street from Taco Bell)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

TAMARA J.  |  Overall Experience 
Clasificación:
5.0

Nothing that I can think of. The gentlemen were very helpful, very friendly, and were great to work with!

Kristin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

LARRY F.  |  Overall Experience 
Clasificación:
5.0

The only recommendation I have is trash cans and/or bins and I would suggest a better gate on the side by those apartments because people throw glass bottles over the fence and cause problems for your customers! Thanks Dave you're awesome and a blessing!

Shintasia M.  |  Overall Experience 
Clasificación:
5.0

no comments

GEORGE A. 
Clasificación:
5.0

Refund the hold. Y'all owe me $40. I still haven't received a refund. Y'all didn't have to wait 2-3 days to TAKE THE MONEY. So WHY do I have to wait to get it back!!?!

Kari M. 
Clasificación:
4.0

I appreciate how courteous he was and knowledgeable he was. It helped a lot with my decision to get the storages.

Frankie P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY F.  |  First Impressions 
Clasificación:
5.0

Excellent service!

Angela C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

PAULA W.  |  First Impressions 
Clasificación:
1.0

It was the worst experience I ever had

LOTTIE D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelvin A.  |  Overall Experience 
Clasificación:
5.0

No complaints

Kennie N.  |  First Impressions 
Clasificación:
5.0

I rate this u haul a big one hundred 💯 👌 will use it again

Donell S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALANA P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

gary s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Katrinia C. 
Clasificación:
5.0

Responsive, respectful, and ready. Everything was in place when I arrived. Gracias.

Claudia C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Desiray W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicholas C.  |  Overall Experience 
Clasificación:
5.0

When I returned the truck I was met by Joseph , just like the last return he was pleasant, knowledgeable and very professional. Employee s like this make customers want to return to this location .

Steven H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred J. 
Clasificación:
4.0

First off everyone I spoke with was great , I needed a pickup truck and the Chevy I rented was brand new . It ran and drove well. If I had a complaint it would be that the truck had a small gas tank. Other than that , I have already reserved another one for next week

STEVEN H. 
Clasificación:
5.0

Excelentes conducciones y servicio

Julio C.  |  Overall Experience 
Clasificación:
1.0

So many rats in the in the storage bin very nasty

BRENDA W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lakeisha G.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful, friendly, & professional. I truly appreciate the clerk customer service. For future needs I will return to colonel Glenn rd instead of kanis rd

Sharon O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

Politeness goes a long way and every employee I interacted with was kind.

Sean W.  |  First Impressions 
Clasificación:
5.0

The two Reps. At this site needs to train others. They had excellent customer service!!

Barbara R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jewel C.  |  First Impressions 
Clasificación:
5.0

Storage unit on Colonel Glenn and the staff like Joseph was very helpful I could only do a certain amount of work and my daughter wasn't helpful but Joseph helped me out so much.

WILLIAM P.  |  Overall Experience 
Clasificación:
1.0

I call in a races complaint when I was trying to get the U-Haul and no one have reached back out to me.

Kevin M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Glenn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIAH B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvertis J.  |  First Impressions 
Clasificación:
5.0

No comment

Sammie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chroma C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnold C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tina R.  |  First Impressions 
Clasificación:
3.0

Ordered dolly with only reservation. But did not receive the dolly

Emmanuel D. 
Clasificación:
1.0

My storage was broken into, management told me after the break in that the cameras do not work and nothing could be done

Tyra P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura S. 
Clasificación:
5.0

I had my unit there since 2013, when I relocated back to New York. In coming back 8 years later my climate control unit preserved my record albums, photo albums, and other personal items I was ecstatic, happy. The staff was excellent very friendly very nice very accommodating the only complaint, if you would call it that, that I would have is that the unit itself did not have a light inside of the unit. THAT would have been very convenient convenient

RONALD A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

The storage facilities was what expected.

Bernard M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRYE P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean P. 
Clasificación:
3.0

I reserved my truck and a dolly online. When I arrived, they didn't have a dolly available. The rep was very professional and apologetic when my husband got irritated. When we got in the truck and on the interstate we were facing the sun. The window was so dirty, mainly on the inside, that it was extremely difficult to see. We had to find a service station to clean the outside because the wiper fluid reservoir was empty. We had nothing to clean the inside so it was returned as we got it, with a filthy windshield.

RICHARD W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEMETRIUS R. 
Clasificación:
5.0

Joseph went above and beyond to accommodate and help me. I appreciate him.

Sammie J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

David went above and beyond!!! Very friendly staff and were willing to go out of their way to help me and my children connect the tow dolly and showed us how to load/unload and secure the vehicle we were towing. Thank you SO MUCH for everything!!!!!

Cherie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC Y.  |  First Impressions 
Clasificación:
5.0

Friendly and efficient

Kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shintasia M.  |  First Impressions 
Clasificación:
5.0

Very good service and convenient

SHONDRA C.  |  First Impressions 
Clasificación:
5.0

Nothing. Smooth and easy!

John C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Zac W. 
Clasificación:
1.0

I had to put $160 down on a $29.99 truck! That is a shame! A deposit was not necessary if the customer buys insurance! When someone MOVE they DON'T need the Uhaul company TAKING advantage of THEM! My reciete said i was charge $160. My account says $184 was actually charged! David Womack STATED had i told him i knew a certain person, THEN... Then what? I would NOT have been excessively CHARGED? Well glad to KNOW! ...I THOUGHT it was because I am BLACK! It will make a difference in whom I KNOW then FOR me to be charged correctly?

Dreka A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammad A. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denita W. 
Clasificación:
5.0

El cliente no dejó un comentario.

stacie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phoenix M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery B. 
Clasificación:
5.0

This site saved the day. Had a reservation at Kanis, confirmed pickup 45 min prior, arrived to discover they didn't have equipment. Had to go to Col Glenn to pick up trailer. Kanis was courteous & helpful, but not notifying me or automatically arranging a substitution was a significant delay on an already tight day.

carl K. 
Clasificación:
2.0

Because when I made my online reservation it said that I’ll have a storage at the facility I’ve rented from but when I got there they didn’t have what I wanted so I drove a couple more miles to get what I needed

Duyreia P.  |  First Impressions 
Clasificación:
5.0

I am frustrated because of the lack of coordination from the time of requesting service to the time of pick up. I had initially requested the Baseline location as it is near my departure home. I then received a call that at Baseline they did not have the truck and that I had to go to the Col Glen location. Then, I get another call that the truck is not at the Col Glen location and instead I had to drive to the Kanis Rd location. The day of pick up, I called the Kanis location and they tell me they did not have the truck but that it was indeed at the Col Glen location. During all this time, when I mentioned that I had requested the truck picked up at the Baseline location and how come the truck could not be driven to the Baseline location for my pick up, the response I got was that the truck did not belong to that location. My frustration emerges with my chasing the truck location. I had requested the truck at the Baseline location well in advance so the truck should have been at that location. Someone should have driven it to THAT location as that was the location I requested. Once I got to the Col Glen location the staff was professional and apologetic for the various mishaps. I feel those mishaps "could" have been avoided.

Javier C. 
Clasificación:
5.0

i dont think anything at this point , the staff was very helpful

George A. 
Clasificación:
4.0

Great experience! Quick and professional! Truck was very clean and ready to go upon arrival. Booking online was super easy and staff was friendly and helpful.

Monica W. 
Clasificación:
4.0

It seem as though i was pressured into buying the insurance. Once the customer says no. Honor their request. I had to wait on them to clean the truck. Noticed the floor inside was sprayed but the steering wheel wasn't wiped down and sprayed. The back was swept.

Annette T. 
Clasificación:
3.0

El cliente no dejó un comentario.

TIM M. 
Clasificación:
5.0

Mr. David He is really so nice I will be again

Kiyen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saundra S. 
Clasificación:
5.0

David is very helpful and professional.

Emily B. 
Clasificación:
3.0

To have the furniture dolley and furniture pads that I need.

ASHLEY G. 
Clasificación:
4.0

The storage area is very difficult to maneuver a truck through. The streets are very narrow

Leighana W.  |  First Impressions 
Clasificación:
5.0

Most of the time I've had excellent service. Although your Uhaul office in Cypress TX rented a dolly to my ex husband without anyone notifying me or my authorization. This was not acceptable luckily he didn't rent a Uhaul vehicle! Me Cheegu Jansen

CHEEGU J.  |  First Impressions 
Clasificación:
4.0

Charge those who smoke in the vehicles. Smelled like stale cigarettes

Melissa G. 
Clasificación:
5.0

David was wonderful to work with, very helpful and professional!

Cindy B. 
Clasificación:
5.0

Very friendly and easy to work with

Audra S. 
Clasificación:
1.0

The owner of the location hitched our trailer incorrectly and caused us numerous problems throughout our trip. We had to stop at another UHaul for assistance where an employee informed us that had we kept driving with this improper hitch our trailer could've potentially separated from our car on the road. Add in that the brake lights went out on the trailer several times and we had to spend over $100 buying stand alone lights, and this has been a very poor experience with UHaul. We will be contacting the corporate office and asking for a full refund.

Noah A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alyia G. 
Clasificación:
5.0

The representatives were courteous knowledgeable and very helpful.

Betty M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cynthia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresea T. 
Clasificación:
5.0

Fast friendly service and really nice, clean, and well maintained vehicle.

Phillip G. 
Clasificación:
5.0

Excellent equipped and customer care

Houston Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denita W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine A.  |  First Impressions 
Clasificación:
4.0

Staff is always quite helpful & they have always had my reservations ready when promised. The past few times there have been issues with one of the van doors not opening so just make sure you inspect the equipment.

Daman H. 
Clasificación:
5.0

The person working was professional and very helpful.

Karen J. 
Clasificación:
3.0

Next door to a store selling lingerie and “rock and roll clothing “- awesome

andrew M. 
Clasificación:
5.0

The owner was Awsome David!!

Patrice V.  |  First Impressions 
Clasificación:
3.0

The Manger was great very accommodating the truck was awful I drove it at night the lights were so dim didn't seem like they were even on the gas tank said it was on the left side but was on the right side looked like someone had cut a hole for it the engine was barely wanting to go I think this truck need to be removed out of service

Darrel J. 
Clasificación:
5.0

Great store!

Amy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARKW S. 
Clasificación:
4.0

Joseph was very helpful in helping me drop off a trailer when I couldn't get a response from anyone at my original drop off location to change the time of drop off.

Roger T. 
Clasificación:
4.0

All the van doors wouldn't open so it was more difficult to load/unload.

Daman H. 
Clasificación:
5.0

Joseph is always extremely proffessional, helpful and pleasant. Great experience

SHAKEILA S. 
Clasificación:
5.0

I had some trouble scheduling- I never received a call from anyone to confirm my equipment location and had to track it down myself- but everything else was very good. The app was giving me trouble so the owner helped me get the van checked out. The van was comfortable and clean and performed well under about 7 hours of constant driving on a very hot day. I filled the tank beyond the level I received it just for my own peace of mind and received a good sized credit on my invoice. I saw other equipment being checked by staff and taken offline when they didn't pass checks. That made me feel confident that the equipment would be reliable and it was. I will rent from this location again if I need a van.

Max W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shea D. 
Clasificación:
5.0

There was a mix-up at the Sherwood location. So I had to go drop off the 2wheel dolly at Little Rock location. Sadly ther an attempt to double charge me for the switch of my 2-wheel dolly to a trailer, but Joseph in was more than Everything was nicely

TYRONE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Payton C.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

the location in Little Rock is superb I think his name was Joseph he's a manager or he used to be a manager and y'all need to actually give him his own store! Certain people understand the importance of value & having the correct equipment & service wrap's 2 get her as one! THANKS Joseph!!!!!

TYRONE B. 
Clasificación:
5.0

Truck was on E not good. speedometers last 2 #s was @ 61, however at online checkout they set the speedometers out bound reading to 50, rip off

Yolanda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fay D.  |  First Impressions 
Clasificación:
3.0

I got an out of date uhaul.. other than that, my experience was cool.

Kia S. 
Clasificación:
3.0

Bumper on front was torn partially off. Customer service was excellent

Vicky J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA W. 
Clasificación:
5.0

Great people, In and out!

WILLIAM R. 
Clasificación:
5.0

I wish the access hours were longer, i was unavailable to finish moving bc it was around 11pm.

Jessica L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Atoyia D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Travis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslea K. 
Clasificación:
5.0

Customer service was AWESOME.I was in a hurry and the guy went above and beyond to assist me.

Otis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
3.0

I believe the pictures that are taken to show the correct mileage and fuel charges before and after a rental should be included on the rental contract for the customers records.

KEIONI T. 
Clasificación:
5.0

Great customer service and the Saleman was very polite and professional.

Luetisha W. 
Clasificación:
5.0

The guy that checked me in was excellent and extremely professional.

Donnietha B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ginger R. 
Clasificación:
5.0

Nothing everything is great and the Manager David is totally awesome so Sweet and professional , thanks for everything David Great Staff

CYNTHIA F. 
Clasificación:
5.0

I loved the workers and the business experience

FELICIA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

REUBEN G. 
Clasificación:
1.0

I was charged twice and still haven't received my refund or deposit for the rental.

ldonpatrick b.  |  First Impressions 
Clasificación:
5.0

The manager was friendly and upstanding.

Lee C.  |  First Impressions 
Clasificación:
5.0

They were very nice, and very helpful to us. I most definitely would recommend.

Marlon M.  |  First Impressions 
Clasificación:
5.0

David took the time to work with me ensuring that my account with u-haul was helpful to me. Thank You, Shirlene

Shirlene N.  |  First Impressions 
Clasificación:
5.0

This location is my Uhaul of choice for storage and it's solely based upon the character and attitude of the Customer care team, they're nothing short of Excellent when it comes to customer care. 👏

Michele O.  |  First Impressions 
Clasificación:
5.0

Friendly atmosphere. Excellent service. Extremely helpful in answering all my questions and making sure I understood all the info presented to me. Very pleased with the security. Will recommend!

Pamela T.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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