El cliente no dejó un comentario.Sahice W. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Colonel Glenn
Little Rock, AR 72204
(Across the street from Taco Bell)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Phoenix M.
El cliente no dejó un comentario.Jeffery B.
This site saved the day. Had a reservation at Kanis, confirmed pickup 45 min prior, arrived to discover they didn't have equipment. Had to go to Col Glenn to pick up trailer. Kanis was courteous & helpful, but not notifying me or automatically arranging a substitution was a significant delay on an already tight day.carl K.
Because when I made my online reservation it said that I’ll have a storage at the facility I’ve rented from but when I got there they didn’t have what I wanted so I drove a couple more miles to get what I neededDuyreia P. | First Impressions
I am frustrated because of the lack of coordination from the time of requesting service to the time of pick up. I had initially requested the Baseline location as it is near my departure home. I then received a call that at Baseline they did not have the truck and that I had to go to the Col Glen location. Then, I get another call that the truck is not at the Col Glen location and instead I had to drive to the Kanis Rd location. The day of pick up, I called the Kanis location and they tell me they did not have the truck but that it was indeed at the Col Glen location. During all this time, when I mentioned that I had requested the truck picked up at the Baseline location and how come the truck could not be driven to the Baseline location for my pick up, the response I got was that the truck did not belong to that location. My frustration emerges with my chasing the truck location. I had requested the truck at the Baseline location well in advance so the truck should have been at that location. Someone should have driven it to THAT location as that was the location I requested. Once I got to the Col Glen location the staff was professional and apologetic for the various mishaps. I feel those mishaps "could" have been avoided.Javier C.
El cliente no dejó un comentario.Gilleon B. | Overall Experience
i dont think anything at this point , the staff was very helpfulGeorge A.
Great experience! Quick and professional! Truck was very clean and ready to go upon arrival. Booking online was super easy and staff was friendly and helpful.Monica W.
It seem as though i was pressured into buying the insurance. Once the customer says no. Honor their request. I had to wait on them to clean the truck. Noticed the floor inside was sprayed but the steering wheel wasn't wiped down and sprayed. The back was swept.Annette T.
El cliente no dejó un comentario.TIM M.
Mr. David He is really so nice I will be againKiyen K.
El cliente no dejó un comentario.TIM M.
El cliente no dejó un comentario.Jonathan S.
El cliente no dejó un comentario.CHARLES W.
El cliente no dejó un comentario.Bonnie A.
It was greatDella B. | Overall Experience
El cliente no dejó un comentario.Paul D.
El cliente no dejó un comentario.Saundra S.
David is very helpful and professional.Emily B.
To have the furniture dolley and furniture pads that I need.ASHLEY G.
The storage area is very difficult to maneuver a truck through. The streets are very narrowLeighana W. | First Impressions
Most of the time I've had excellent service. Although your Uhaul office in Cypress TX rented a dolly to my ex husband without anyone notifying me or my authorization. This was not acceptable luckily he didn't rent a Uhaul vehicle! Me Cheegu JansenCHEEGU J. | First Impressions
Charge those who smoke in the vehicles. Smelled like stale cigarettesMelissa G.
David was wonderful to work with, very helpful and professional!Cindy B.
Very friendly and easy to work withAudra S.
The owner of the location hitched our trailer incorrectly and caused us numerous problems throughout our trip. We had to stop at another UHaul for assistance where an employee informed us that had we kept driving with this improper hitch our trailer could've potentially separated from our car on the road. Add in that the brake lights went out on the trailer several times and we had to spend over $100 buying stand alone lights, and this has been a very poor experience with UHaul. We will be contacting the corporate office and asking for a full refund.Noah A.
El cliente no dejó un comentario.Alyia G.
The representatives were courteous knowledgeable and very helpful.Betty M.
El cliente no dejó un comentario.Todd B. | First Impressions
Over all the experience was what was needed . Just need something pro rated! So I just stored at another facility.Brittany C. | Online Move In
El cliente no dejó un comentario.Charles P.
El cliente no dejó un comentario.Cynthia D.
El cliente no dejó un comentario.Teresea T.
Fast friendly service and really nice, clean, and well maintained vehicle.Phillip G.
Excellent equipped and customer careHouston Y.
El cliente no dejó un comentario.Gerald H.
El cliente no dejó un comentario.Denita W.
El cliente no dejó un comentario.DONALD S.
El cliente no dejó un comentario.JEFFREY W.
El cliente no dejó un comentario.Jasmine A. | First Impressions
Staff is always quite helpful & they have always had my reservations ready when promised. The past few times there have been issues with one of the van doors not opening so just make sure you inspect the equipment.Daman H.
The person working was professional and very helpful.Karen J.
The G.M. David wasn't prepared for us he didn't have the truck that I ordered got a bigger truck that was to much for what I needed plus it wasn't a very good truck keep thinking it was gonna break down on me while I was driving it just needs people to be more prepared and and it took him for ever to get the paper work ready for the storage I feel like I should get my money back on the truck since it wasn't the truck size I ordered plus it was P.O.S. and should get my money backDylan B. | First Impressions
Next door to a store selling lingerie and â€œrock and roll clothing â€œ- awesomeandrew M.
There were 3 dead mice in my storage facility..I was so discussed with my personal belongings there. I wouldn't recommend anyone leaving there valuables there it's disgusting!!!!Tavvara D. | Overall Experience
The owner was Awsome David!!Patrice V. | First Impressions
El cliente no dejó un comentario.Angel W. | Overall Experience
The Manger was great very accommodating the truck was awful I drove it at night the lights were so dim didn't seem like they were even on the gas tank said it was on the left side but was on the right side looked like someone had cut a hole for it the engine was barely wanting to go I think this truck need to be removed out of serviceDarrel J.
Great store!Amy H.
El cliente no dejó un comentario.Shayla C. | Overall Experience
El cliente no dejó un comentario.Ellen M. | First Impressions
El cliente no dejó un comentario.MARKW S.
Joseph was very helpful in helping me drop off a trailer when I couldn't get a response from anyone at my original drop off location to change the time of drop off.Roger T.
All the van doors wouldn't open so it was more difficult to load/unload.Daman H.
Joseph is always extremely proffessional, helpful and pleasant. Great experienceSHAKEILA S.
I had some trouble scheduling- I never received a call from anyone to confirm my equipment location and had to track it down myself- but everything else was very good. The app was giving me trouble so the owner helped me get the van checked out. The van was comfortable and clean and performed well under about 7 hours of constant driving on a very hot day. I filled the tank beyond the level I received it just for my own peace of mind and received a good sized credit on my invoice. I saw other equipment being checked by staff and taken offline when they didn't pass checks. That made me feel confident that the equipment would be reliable and it was. I will rent from this location again if I need a van.Max W.
The Colonel Glenn location was so horrible I had to cancel my reservation. This location should not exist! Horrible driving to storage units up hilly terrain. NATS on the inside attacked me before I could open the door. The "climate" was definitely NOT "controlled"!!!TAIQUITHA R. | Online Move In
El cliente no dejó un comentario.Richard J.
El cliente no dejó un comentario.Richard H. | First Impressions
El cliente no dejó un comentario.Shea D.
I ordered a 10x10 online, when I arrived I was assigned 2 5x5 units. It was difficult to find the unit. However, I have to commend the guy who answered my call. He directed me to another location who had what I needed! He went the EXTRA MILE working with the agent at the I-30 location to refund my rental immediately. Terrance Miller at the 9302 I-30 location was Outstanding!! He worked Extra Hard to get my 1st rental refunded and provided EXCELLENT CUSTOMER SERVICE! Very very professional! What a GREAT experience.Lisa A. | Online Move In
Best place to rent a storageZeffrey T. | Overall Experience
El cliente no dejó un comentario.Aaron J F. | Overall Experience
There was a mix-up at the Sherwood location. So I had to go drop off the 2wheel dolly at Little Rock location. Sadly ther an attempt to double charge me for the switch of my 2-wheel dolly to a trailer, but Joseph in was more than Everything was nicelyTYRONE B.
El cliente no dejó un comentario.Payton C. | First Impressions
El cliente no dejó un comentario.Richard H.
Was a big hole in wall when I returned to my storage.Jasmine M. | Overall Experience
the location in Little Rock is superb I think his name was Joseph he's a manager or he used to be a manager and y'all need to actually give him his own store! Certain people understand the importance of value & having the correct equipment & service wrap's 2 get her as one! THANKS Joseph!!!!!TYRONE B.
Mr David at the colonel Glenn location is very helpful ! I give this location five stars !!!!!!!!!raleah h. | Overall Experience
Truck was on E not good. speedometers last 2 #s was @ 61, however at online checkout they set the speedometers out bound reading to 50, rip offYolanda B.
El cliente no dejó un comentario.Fay D. | First Impressions
I got an out of date uhaul.. other than that, my experience was cool.Kia S.
Bumper on front was torn partially off. Customer service was excellentVicky J.
Very nice and neatZeffrey T. | First Impressions
The storage unit was hard to find, we were unable to locate. While the facility is secured by a gate there were people just wandering around inside watching me while I tried to locate my unit and I felt very unsafe. I ultimately left and did not use the storage unit. Would not recommend.Miriam M. | Overall Experience
The agent at the office on Sunday, May 23 was very helpful and professional. Much Appreciated!Vivekanandan G. | Online Move In
It's all goodEric J. | Overall Experience
Tha manager, David, was very well to work with. Ge heloedne with payment adjustments when necessary. He has a very pleasant disposition.LINDA S. | Overall Experience
El cliente no dejó un comentario.PAMELA W.
I think there is a shortage in the light fixture but other than that the experience was a very positive one.HIRAM S. | Overall Experience
Great people, In and out!WILLIAM R.
I wish the access hours were longer, i was unavailable to finish moving bc it was around 11pm.Jessica L. | First Impressions
1. Lighting needs to be put in the individual unit to where a person can see when inside the unit; not the hallway. 2. Get your credit card readers working in the lobby. Every time I paid; I had to give my credit or debit card to the representative; who manually typed my information into his computer, because he said the credit card reader doesn't work. That's unacceptable!!MARQUEZ M. | Overall Experience
The owner was amazing and very helpfulAtoyia D. | First Impressions
El cliente no dejó un comentario.Charles T. | Overall Experience
El cliente no dejó un comentario.Atoyia D.
El cliente no dejó un comentario.Travis B.
El cliente no dejó un comentario.Leslea K.
Customer service was AWESOME.I was in a hurry and the guy went above and beyond to assist me.Otis W.
El cliente no dejó un comentario.RICHARD W.
I believe the pictures that are taken to show the correct mileage and fuel charges before and after a rental should be included on the rental contract for the customers records.KEIONI T.
Great customer service and the Saleman was very polite and professional.Luetisha W.
El cliente no dejó un comentario.Audrey M. | Overall Experience
El cliente no dejó un comentario.Felicia P. | First Impressions
The guy that checked me in was excellent and extremely professional.Donnietha B. | First Impressions
El cliente no dejó un comentario.Ginger R.
El cliente no dejó un comentario.Telecia P. | Overall Experience
Nothing everything is great and the Manager David is totally awesome so Sweet and professional , thanks for everything David Great StaffCYNTHIA F.
I loved the workers and the business experienceFELICIA L.
The only problem and concern I have is there is no lighting inside my actual storage unit #6! There needs to be a light fixture inside all the individual units. The young man at the desk; Maurice, was extremely nice, helpful to me, and professional. Maurice is one of the best employees I've encountered at the Colonel Glenn location.MARQUEZ M. | First Impressions
Great so farjames w. | First Impressions
El cliente no dejó un comentario.REUBEN G.
El cliente no dejó un comentario.James M.
Everything and everyone was so professionalAntoinette M.
El cliente no dejó un comentario.Cynthia H.
Actually talked to the owner of the franchise, great guy and he runs an excellent operationRoger S.
El cliente no dejó un comentario.Sharon M.
The staff was very nice and helpful.Latanya P.
El cliente no dejó un comentario.Edward K.
El cliente no dejó un comentario.Rufus B.
El cliente no dejó un comentario.Christian M. | Overall Experience
El cliente no dejó un comentario.Lashaun W. | Overall Experience
El cliente no dejó un comentario.Erica G.
Hassle freeClara C. | Overall Experience
El cliente no dejó un comentario.CATHERINE B.
El cliente no dejó un comentario.ALVIN H.
El cliente no dejó un comentario.Catina H.
El cliente no dejó un comentario.DABRIELLE T. | Overall Experience
El cliente no dejó un comentario.Maxwell F.
Service was great.cynthia S.
I was charged twice and still haven't received my refund or deposit for the rental.ldonpatrick b. | First Impressions
El cliente no dejó un comentario.LORETTA H.
El cliente no dejó un comentario.Terry H.
El cliente no dejó un comentario.Cameron H. | Overall Experience
El cliente no dejó un comentario.Amber B.
We will use another mean for movingJoshlyn R.
Colonel Glenn is the WORST Uhaul facility in Central AR. Horrendous personnel. NEVER answer the phone; they always let it roll to the national support line where no one EVER helps. Horrendous, dirty facilities. Not sure how/why Uhaul allows them to run a place this way. Facilities in NLR and Benton are FAR superior. Do NOT use Colonel Glenn.Chris H.
The manager was friendly and upstanding.Lee C. | First Impressions
El cliente no dejó un comentario.Shorice L. | Overall Experience
El cliente no dejó un comentario.Monica J.
El cliente no dejó un comentario.THOMAS G.
Love the Kanis location. Colonel Glen staff just not as customer service oriented.RONDA W.
Great and fast service.CHRISTOPHER M.
El cliente no dejó un comentario.Thomas G.
A little trouble getting the internet to respond properly but otherwise a good experience.Truman D.
El cliente no dejó un comentario.Chantel M.
The guy that checked me in was thorough. He was very professional.Clara C.
El cliente no dejó un comentario.Daisy D.
Keep more staff like this man, very professional. He makes sure all is well with customerLULA M.
Thank you great serviceCharlene D.
El cliente no dejó un comentario.Shellae S.
El cliente no dejó un comentario.Carol B. | Overall Experience
I had selected to do the mobile pickup and thought that I would be able to get the truck before the location opened at 9. That was not the case but luckily the store opened up early and I was able to the rental very close to the time I requested. ðŸ™‚Camille H.
El cliente no dejó un comentario.Stanley M. | First Impressions
I made several trips to the store on Col.Glenn, buying boxes and packing suppliies. I found friendly professional help everytime. I rented my truck there as well. First , I rented a truck too big, the owner went back and changed everything for a smaller truck. He was kind and considerate helping with my mistake. I had to extend the days, I used the truck. Again David, reworked his reservations to accommodate my dilemma. The store was well stocked and clean. The truck was clean, and well maintained. My overall experience was very good. Nothing about moving is easy, but It's great to work with a real professional when you don't know what you're doing.Robert B.
Great secure facility!Tina T. | Overall Experience
El cliente no dejó un comentario.Broderick R.
The turn signals did not work. We spent over 2 hours trying to figure out if it was our suv or the trailer. We tried 2 different uhaul trailers and then wen yo lowers for a new adapter to realize both trailers lights didn't work. Driving long distance I didn't love that but I needed the trailer.KAYLA R.
The guys that work here are amazing and so helpful!!Angeline B.
El cliente no dejó un comentario.Aimee M.
They were very nice, and very helpful to us. I most definitely would recommend.Marlon M. | First Impressions
I was given the several different prices and i think i was over charged... didn’t want insurance but was still charged for itLatasha L. | First Impressions
David took the time to work with me ensuring that my account with u-haul was helpful to me. Thank You, ShirleneShirlene N. | First Impressions
This location is my Uhaul of choice for storage and it's solely based upon the character and attitude of the Customer care team, they're nothing short of Excellent when it comes to customer care. 👏Michele O. | First Impressions
Friendly atmosphere. Excellent service. Extremely helpful in answering all my questions and making sure I understood all the info presented to me. Very pleased with the security. Will recommend!Pamela T. | First Impressions
Nice and clean facilityTavvara D. | First Impressions
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