The gentleman who helped us hook up the trailer was absolutely wonderful and so helpful. I can't remember his name, but he was ex-Military and went above and beyond to solve our problems.
Kelly P.Customer Reviews for U-Haul Moving & Storage at Chambers & I-70
Testimonials From Recent Customers
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Despite our technical difficulties with the online check in, your guy at the counter did a great job getting it straightened out and getting us out the door. The supply stock is great; prices are so reasonable. I said to my husband that this is the only location we will use moving forward. Thank you!!
ANDREW W.I have my appointment for 9:00 am and I get my equipment by 10:00 am because there was not enough staff to help the customers.
Ruth Y.We reserved a month in advance at Northglenn location, this reservation was moved and confirmed to Longmont. I called day before to confirm again and was told moved reservation to the pick up location. Had I not called I would have driven to Longmont and then not have trailer for me. Thankful I called, very disappointed in u-hauls lack of communication. The pick up locale was quick, helpful, good customer service.
Tara C.Had cash wanted to pay cash had major card to do rental you charged my card anyway
Al L.This was not where I was supposed to pick up the trailer. I had to drive from Brighton to this location. I ordered it 3 weeks ahead of time, they should have had one where I agreed to pick it up. The same thing happened to my Daughter on the same day. VERY BAD SERVICE!!!
Gary A.Tell the dude moving trailers by HAND, to wear gloves. Bare-handed handling of hitch couplers seems unnecessarily dirty & harsh. ..IMO This drop-off location was super-fast & pleasant. Loved it. Thank you. :-)
Timothy R.Awesome people
David B.Way too expensive.
Jacob T.Quick trailer unhook and drop-off. Courteous staff.
Donald K.Genuinely the worst service experience I've ever received.
Melissa B.Did not bring vehicle to customer or do a walk around for damages. Didn't even remove sun visor from windshield.
Sue D.I felt I was treated very poorly during the duration of this rental. And I will not be back! I've done multiple rentals with uhaul that have been successful. But this was a complete nightmare.
KEENAN K.No knowledge. Night drop.
dave W.The customer service from Price or Prince was great look forward to renting from him again a true asset to your service dept
John M.The U-Box was difficult to access at the destination because it was not always out/available in the lot. Sometimes, the box was not accessible when scheduled. Calling the location to check whether the box was out was not easy - calls often forwarded to a call center or had wait times of 15min+. Existing employees were extremely helpful when reached - improved staffing would likely help.
Eric L.Arrived 11:25 , 1 rep was checking out a customer I was 4th in line after him and 2 in front of me were just product purchases ,no rental. At 12:05 It was finally my turn. There was one rep that came out of bathroom and checked one of the product purchases out and then left.
Mary F.Getting on your online apply to return your turn was Difficult part.
tiera W.Wow. Let me start by saying the manager Solomon was amazing. Quite literally an angel of a man. A great leader and very knowledgeable. Denys and Prince really eased my nerves and helped me understand my move and my equipment. U-Haul should use these employees as an example of what U-Haul should be.
ROB E.Pretty much keep it up!
Brian D.Staff could have been more friendly.
Antonio O.Other then a check out time of 1/2 hr, all good
Steve E.This site was amazing and the young man that was at the counter when I arrived to get the vehicle was outstanding. He exemplifies great customer service.
Beverly L.Had to go find someone to help me pickup the truck and also to drop off the truck. The same guy looked at me both times and just walked by me without asking if I needed help and go get someone for me. This location has a good selection of vehicles which is why I keep returning here.
Eric S.More information, like safe speed to drive, wide turning, tires on trailer were wider than the vehicle. Was unaware we could not back the trailer up without disengaging the backup camera on the car.
Jeff L.See if everything is working well. The lock is bent and I can't use it, and I took some time to buy it as this truck was going to be parked one day in my parking lot.
Gilmar S.Website lets you book this location for 24/7 truck share, however this location does not offer 24/7 truck share.
Lewis T.Reserved at a location closer to me not 25 miles away from original location
Frankie S.The technician and review to check the vehicle out indicated on the gas gauge was in the ear incorrectly documented took a picture before I pulled off with that but when you're moving you're not thinking about a contract and I felt that taking a picture before pulling off from the station would be sufficient proof of their error but when I went to bring this to their attention they were very rude Unapologetic and did not want to hear anything I have to say charge me over an amount what I should have been charged the rental fee should have been no more than $81 yet I was charged $200. I will be filing a formal complaint in regards to U-Hauls leasing practices I felt that this particular location was patting be cause for services to meet a certain quota I don't know or to take advantage of the vulnerable
Candace M.Rob was extremely professional and a huge help!
Ryan O.One employee in the yard was rude when I was returning my rental. Other then that good location.
Oscar M.I was charged $20.00 after hours fee for not doing a return online which I was not notified about when renting the trailer. If I had known about the $20.00 after hours fee I would have returned it in the morning during business hours.
Ernest N.Customer service is amazing. Clear instructions for everything.
Susan Y.I thought I knew what I needed,but after I told him what was hauling he suggested a different trailer...Thank you!
Dennis G.Long wait time to pick up equipment. Furniture doly reserved online not available.
Jelondi B.Does it matter what I have to say my issue was looked at as a joke already Id be damned to do it again. I just know that this location is all around thumbs down..
estrella C.Customer service is hit or miss. Most of the team is very pleasant with rare exceptions. Though I don't usually have *problems* I only choose this location because of convenience. If there were other closer options I'd probably go there.
John N.Only down was the parking lot was all full of vomit. The store was open early, all was on time and working great.
Gerardo C.I was charged the $25 cleaning fee, after we had cleaned the interior part of the car and even left cleaning wipes for the next customer. We received the car filthy from the outside in. When we were cleaning the inside of the car we caught ourselves cleaning stains from what the last people left. We read the $25 cleaning fee sticker outside the car and all we needed to do was clean the interior. We didn't clean the car mats since they already came dirty to us.
Jordan L.Customer Service was phenomenal. Friendly amd efficient staff. Highly recommend this location.
Dawn R.Just continue to play awesome jams in the lobby. People here are seriously always awesome and friendly. Makes my day a whole lot easier with them.
Christian M.I didn't get the guys name who checked the truck back in but he was so very helpful and honestly one of the nicest people
Danny H.The truck was very clean inside and out. Andrea and Tyrone could not have been any more friendly and professional. I will definitely use U-Haul services again and recommend them to my family and friends. Thank you, Georgia M Harris
GEORGIA H.Cannot thank the staff enough for their excellent customer service. There were a lot of miscommunications from the pickup side. Including receiving the truck with 1/4 tank of gas that was not recorded properly (thankfully I took a photo and called the Uhaul rep right away). I will be needing to rent a trailer in the coming weeks, and will not look anywhere else because of the excellent customer service.
James B.Nice friendly customer service
Timothy W.Great customer service in this location
Candace J.Ivan was great at handling my reservation setup, courteous and Knowledgeable.
Eric S.No complaining
Sam A.Both the employees I dealt with were very nice and helpful. The trailer was freshly cleaned.
Misti R.I have used this location for everything lately, and I can't give it high enough remarks. Everyone working there is absolutely fantastic. Their demeanor, their excellent customer service, everyone, not just the counter, but everyone. My only complaint is with the UHAUL APP doesn't work correctly and gives you error messages.
Jonathan B.Nothing at drop off to tell you to wait in vehicle. Employee who eventually came was uncommunicative.
Lanette F.I couldn't find the truck initially indicated, but the remote check in had that covered and updated to another truck. It was all very easy!
Molly M.My truck was very dirty and had a bad smell and they said they couldn't do anything about it. I didn't get my text until I already left with the truck
Brittany M.Unprofessional staff and customer service is notib any way meeting basic expectations. Meet and greet below what would not meet standards.
tiberus L.Great customer service. Clean and ready to go.
Laurie C.Well everything is great i would just like people like me who rent moving truks repeatedly times year to give us a small discount so i could recommend it as excellent to my friends who aré more consumers and if there was a chanse they could check the dollies because i had an accident and my car fell off with a dolly and if possible for the adjuster to solve my problem i already sent the estime to hem email , thank you very much
RUBEN B.Great and friendly staff, easy and quick to get and return rental!
TONY R.Very friendly and very professional personnel. Very clear in the instructions/what is next. Location very clean with very good lighting. A location like this is were we should be send to pick up a vehicle where is plenty of options if the first vehicle is not satisfactory
Roberto V.UHAUL Chambers Road had been very responsive, helpful, professional, and courteous. Woyld always recommend UHAUL Chambers Road. Riaf
Suzette D. | First ImpressionsWHY DO I HAVE TO ANSWER ALL THE QUESTIONS? i don't have an answer for all your questions. I only answered all of them so I could finish with this ridiculousness. The only reason I'm getting this request now is because I finally added this storage unit to my online account. I've had this particular unit for over 9 months (I didn't just "move in") and have a unit in Gilbert AZ also. I don't understand why companies are sooooo..... concerned about their customer service after services are rendered. The customer service starts at the door. I've been using U-Haul for DECADES, literally; both storage units and trucks. Why are you so interested in my opinion now? you haven't been for the last 26 years.
Rebecca B. | First ImpressionsAndrea was amazing to work with. Compassionate, and professional. More employees needed with her strengths.
Leah P. | Overall ExperienceVery easy to get started, the person assisting me was very helpful and nice.
Jermoil A. | First ImpressionsWhen I called to make the reservation I was told if it was not local my first month would be free. When I arrive I was charged. When I asked the manager to review the tape of the call he wouldn't and he charged me. The prerecorded message says something to the fact "this call the be monitored and recorded to keep us honest". That's a lie. Andrea has great great customer service and she's the only reason I've continued to use this place
LATOYA M. | First ImpressionsThe evening staff was very very rude to me, I was given 24 hours to move my things out, every time I left to move my things to another storage the would put a lock on it,causing me to take time away to go find someone to take it off, they told me that I couldn't keep my things inside, that everything had to be out of the building and on the dock, I will not reccomend them to anyone
FELECIA R. | Overall ExperienceN/C
Brion J. | Overall ExperienceRob, Monse and Saul were all excellent in helping me with my needs... Outstanding and Satisfing Serve that I received...
JOSE L. | First ImpressionsVery helpful staff. Convenient to my location.
ROGER C. | Overall ExperienceI would definitely rent here again. I always felt super secure and didn't have to worry a out my belongings. Appreciated the well maintained facility.
Heather B. | Overall ExperienceI thank you for working with me ,
Myra P. | First ImpressionsEveryone there was wonderful. The prior manager Mr Hernandez was great. The manager on board now Mr. Lorenzo love him to death. I would come back and rent from him any time. Thank you for your services and dealing with me all these years.
DEBBIE G. | Overall ExperienceVery knowledgeable staff
Nancy S. | Overall ExperiencePretty solid! Nice people
Matthew S. | Overall ExperienceThe spaces were smaller than I thought they would be the 10 x10 was shown as a two to three-bedroom apartment which I definitely don't think it is so I felt kind of ripped off by the prices and what you actually got. We were told right Away about waiting and we were informed we couldn't wait in our unit where it was much cooler they told us we couldn't be on property waiting for our house hold goods that said they would kick us out that we had to be moving we said we are and the gentleman said we couldn't do it there idk whats going on at this location but they seemed to think we wanted to like be homeless in a storage unit ok whatever just saying rudeness and assumption are the mother of law suits ....
Martin V. | First ImpressionsVery smooth process from setting up space to unloading in facility.
James W. | First ImpressionsThe assistant manager Alberto(?) was amazing...the only issue is I paid for a lock and you did not have any? Not a big deal...I get you run out of things...but locks? At a storage facility? That requires that particular type? So had to waste time going to Home depot and spending more....but other than that small issue everything was awesome....great run business!! Sam Defabbo
Sam D. | First ImpressionsThe facility was clean and the staff was extremely accommodating. Thank you guys!
RENEE P. | Overall ExperienceHonorable Service honorable employees
SHELDON W. | Overall ExperienceVery clean facility.
Christopher K. | First Impressions.
Laurie R. | First ImpressionsExcellent customer service and staff. Very helpful and made everything easy.
Chad S. | Overall ExperienceIt felt good to walk in the storage and smell nothing but clean and freshness, every time.
Suzette D. | Overall ExperienceThe majority of the staff was Amazing, but there was one young lady that needs training on how to be a customer service rep. She is very much lacking in this department.
LEE U. | Overall ExperienceThis staff had to fix the mistakes from another location
SHEILA H. | First ImpressionsGreat facility and staff.
Ed S. | Overall ExperienceThe technicians were extremely courteous. They looked out for our needs given the fact we had to drive cross-country. We were also apprised of a another load coming our way which would knock off at least $600 off of our bill. U-Haul is very inclined to customer needs.
JONI A. | First ImpressionsThere were some occasions during the 3 years that I rented my unit when I needed extra time to make the payment and the customer service staff always accommodated me. I am so grateful for their understanding!
Alejandro M. | Overall ExperienceI was not able to use the online checkout because of the placement of the number on the unit. The front office staff were very helpful.
Kirstin S. | Overall ExperienceThe company policy to charge tenants for a full month of service even if the tenant is not staying for the full month is nothing less then legal theft from people who in most cases are already struggling. You can best believe I will not be using your services again and will definitely tell anyone who ask about my experience.
SHANE R. | Overall ExperienceThe Staff Was Wonderful,I will always recommend people and will use them again
cheryl l. | Overall ExperienceStarted out awesome, the man helping me was super helpful. Then about halfway through unloading the uhaul trailer we were getting pushed to finish up faster to get the trailer to another person. I still had over 2 days on the rental and it was not supposed to be handed in that day. They did not give us a choice to keep it for another load for the following day and gave the trailer I rented away before my time was up.
Madilyn S. | First ImpressionsGood service
Toni O. | First ImpressionsGracias
sonya j. | First ImpressionsU-Haul staff are very helpful and kind. I always have a good experience!
Kirstin S. | First ImpressionsVery helpful and thorough staff.
Jason F. | First ImpressionsI'm very impressed with the upkeep of my unit and the Manager at the loaction. Thank you...
Jamie R. | Overall ExperienceEverything is good except I have no receipt for: FEBRUARY 15 2021 - amount= $161.87 - I need that receipt
CRAIG F. | Overall ExperienceThis Chambers road location is TOP NOTCH!!! Clean, helpful staff, easy to use facility, great location. I will be recommending this location to everyone I know in the area. Thank you for making an important part of my move seamless! Other locations should use this facility as an example of how to run a U-haul.
Jeffrey T. | Online Move InThis chamber rd. Location has the BEST staff and service. I've been to over a dozen locations across the country and this one is y far the best set-up and service. The storage facility is so clean and secure.
Jeff T. | First ImpressionsThe storage facility at this location was very well in every aspect. I will recommend location to any one I know who might be looking for storage. Thank you for keeping my personal l belongs safe and for the the staff who always treated me with respect sincerely Sandra Manlove
Sandra M. | Overall ExperienceYou have an employee that does NOT wear a mask when the signs at your counter states masks are mandatory, doesn't seem right. Grounds for termination I believe. You should post signs at the loading dock, for trucks ONLY. This past Saturday and Sunday there were cars parked in the loading dock area, and NOT using the side parking spots. Thank You for providing a secure and climate controlled environment.
DALE P. | Overall ExperienceThe facilities were good but I was a week late with a payment and you sort of freaked out sending emails and snail mails.
GARRY T. | Overall ExperiencePrice was little too high. Found another place that saved me $60 a month
Robert T. | Overall ExperienceRate increases were constant, An offer of a flat rate was stated several years ago when I first moved into the facility, however my rental fees kept increasing, and I was informed the flat rate fee would not be applied, this wasn't a good experience
DENISE L. | Overall ExperienceVery professional staff and the facility is secure. Our needs were always met.
NATHANIEL F. | Overall ExperienceGreat place the rest room nicely cleaned, the whole storage area was very clean and safe. The staff was very friendly and helpful. Thank you I-70 u haul u Rock .
Calvin C. | Overall ExperienceI was charged late fees despite using autopay. The security card and code for disabling the alarm when accessing my unit never worked
MICHAEL D. | Overall ExperienceWe got into a bind first day at the uhaul 40th and chambers.The uhaul storage had a power outage due to thunder storm.our storage unit was on the second floor which we needed to use a elevator.we needed to be driving to kansas that day.so with there phones they changed storage units for level one and we were able to offload the truck.what was turning into a nitemare turned out awsome.ive worked in the customer service industry for a major airline for 30 years.ive seen simalar.But this tops them all.This crew were curtious,helpful and very understanding. Thankyou so much for the great service Ken & Kay Labau
KENNETH L. | Overall ExperienceI do think prices are a little high.
Angelo C. | First ImpressionsPrince was super helpful, patient, kind which helped a difficult moving day.
Shalanda J. | First Impressionsa great place to leave your stuff and feel safe doing it
Bridget B. | Overall ExperienceAlways clean! The staff were always helpful when i needed anything.
Katherine L. | Overall ExperienceEveryone who helped me, from the assistant manager to lorenzo, were all extremely knowledgeable and helpful, and made the experience stress free for me. Thanks all!
Duncan M. | Overall ExperienceUhauls email had me at a location in aurora. Got to the location. And employee tells us the trailer is 8.3 miles away at another uhaul. No email. No call. No text. Thanks uhaul
CRYSTAL L. | Overall ExperienceVery bad experience. The staff lies and they are not consistent. You can reach out to me for further details. It was a horrible service and experience.
Godwin N. | Overall ExperienceThe staff was very helpful whether in person or on the phone.
Sharon C. | Overall ExperiencePrice goes up at corporate, no loyalty to long term customer
DYLAN B. | Overall ExperienceI had "A LOT" of last minute needs and they met them all with no problem. I hope this runs as smooth next time as well. THANK U!!
Tanza A. | First ImpressionsI have used your facility for about 2 years I only had two issues . 1 May key card wouldn't work. computer problems. 2.After renting for year new management came and made me buy another u-haul lock
angela l. | Overall ExperienceEasy and fast.
candice s. | First ImpressionsThey’re super helpful!
Mele L. | Overall ExperienceI had a great experience at this u- haul location . Always a friendly and ready to help service . Thank you !
Evelia P. | Overall ExperienceOnly because Robert Estrada was there to help with the end process.. He is a very hard worker ..I saw him help other over and above what was recommended.Valuable Team player.He Deserves highest raise
Keawona S. | Overall ExperienceIt was great
Torrese G. | Overall ExperienceThis facility exceeded all needs and expectations
Ashleigh E. | Overall ExperienceCustomer service is excellent, I did a one-way rental, both offices were amazing! I even had one flat tire on my trailer & Road Side was beyond my expectation.
Max F. | First ImpressionsCustomer service good. Trucks good
Orane B. | First ImpressionsThe staff was very friendly and helpful.
Mike S. | Overall ExperienceI always use this particular location and I've never been disappointed with the service. In addition, the exceptional customer service from the General Manager Lorenzo was very helpful and caring.
Yvonne W. | Overall ExperienceThank you all you guys and your service
Carla D. | Overall Experiencesome of the people who work here are a bit "off" putting. asked to use one of the lift things to move my tiny Uhaul trailr to position it correct near the loading doc and was denied i had to lift it
Ronald G. | Overall ExperienceEveryone was very helpful and professional. Thank you Selinda Salem
Mike S. | First ImpressionsStaff is friendly and the free 1 month rental of the storage unit for renting the 26' truck was a great surprise. I'll definitely use Uhaul again!!!
Lakiya N. | First ImpressionsGreat staff
cynthia m. | Overall ExperienceThey where very helpful and nice. Great service
Tiffany B. | First ImpressionsAll the staff you had on hand 6/30/2019 were great !! Helpful & knowledgeable.. good job guys
Vanessa C. | First ImpressionsNinguno
Jeffrey S. | Overall ExperienceThis location was awesome, all the staff was beyond helpful and kind.
Victoria D. | Overall ExperienceFast, clean, comprehensive service. It makes me wonder why I don't move myself more often!
Joshua H. | First ImpressionsThe staff were very helpful! I always want the wait time to be a little less than it is.
Christine O. | Overall ExperienceThank you for your service love it :)
Reyna O. | Overall ExperienceGreat work
Bernardo S. | Overall ExperienceThis storage facility is the cleanest I have ever been in. Staff was very friendly and helpful.
Anthony M. | Overall ExperienceVery quick service to get the storage unit I needed.
Anthony M. | First ImpressionsVery helpful
DENNIS M. | Overall ExperienceGreat service. Very friendly.
Chris L. | First ImpressionsYour service representatives were very nice and helpful, There was an incident with the storage unit but they resolved it quickly. The overnight/self return was a bit confusing though....
Carmen C. | First ImpressionsLow paid un trained as always folks
CODY O. | First ImpressionsSo helpful and I appreciate it!
Christine O. | First ImpressionsExtremely clean and very friendly.
GAIL T. | Overall ExperienceNa
ERIC T. | Overall ExperienceCourteous service and great service.
Jayne J. | First ImpressionsVery nice place.
Nikolas H. | Overall ExperienceGreat service, great place.
Natika R. | Overall ExperienceI didn't get the service I deserve for paying $160 a month. All the people working there were too much on their cellphone and not friendly at all.
Zufan T. | Overall ExperienceGracias
Carol Q. | Overall ExperienceThis is a good storage facility.
JC O. | Overall ExperienceThe staff and managers are always informative and helpful and kind!
ANGELIQUE S. | Overall ExperienceIt was great
Dwight S. | Overall Experience.
Lisa D. | Overall ExperienceGreat place. The card reader never worked so my alarm went off all the time but, it was still a great place.
MYIESHA C. | Overall ExperienceEmployees were friendly & helpful.
Justin W. | Overall ExperienceI got the trailer with a low tire and it lost more air so i called uhaul and they sent out guys who got oil all over my driveway and i had to clean it and lost a day on my trip an tire still lost air.
tyler d. | ReservaciónI had my storage for over 5 years and I never had a problem with my belongings being destroyed. I had another storage before where all my belongings were destroyed within 3 months. Gracias.
JANICE S. | Overall ExperienceLock was not secure. Anyone could get in at any time. They give you the run around and have you running around through the building like a chicken with its head cut off. Young aged staff are rude!
Ieisha R. | Overall ExperienceVery happy and friendly staff
Christopher W. | Overall ExperienceI had to wait too long for service. Two employees working with one customer outside of myself in the office. One employee had to be told to come in to assist me by the other employee.
DELANO H. | Overall ExperienceOur service in n.y and also in Colo with the haul and getting the storage and all the help was BEYOND AMAZING
Sandra W. | ReservaciónVery organized. Appreciate email updates.
ANNELISE D. | Overall ExperienceI payed for 24 hr access and didn't get it, had the leave the Uhaul on your property until the next day, had to leave work very early and find people to help me. It was very inconvenient.
Joylynn G. | ReservaciónNo complaints everything was great thank you so much for the service .
SERGIO V. | Overall ExperienceWas told I qualified for a free month of storage but when I went to claim the storage unit I was told it's policy that I must rent a second month to receive the first free month. Poor customer service
Daniel M. | ReservaciónIt was great
rebecca p. | Overall ExperienceI felt that I was being told different things from the staff and being charged every time I came in there. I lost my key. Very bad experience
Laculia F. | Overall ExperienceNeeds more accessible carts available by storage door entrance
Tamra G. | Overall ExperienceGracias
Jimmie R. | Overall ExperienceThe only issue is that the bathroom was never cleaned by your housekeeping staff and there were never any paper towels in there as well. Was happy for TP and soap.
PATRICIA A. | Overall ExperienceMaking people pay for another month when they won't be there is robbing people. My place was ready on the 1st and I had to move my belongings out of the storage two days before to avoid paying
Kaine G. | Overall ExperienceVery helpful. Responded to any concerns. Staff freindly. Facility clean, well lighted. I would recommend for storage. Gracias
Brenda H. | Overall ExperienceMade my moving experience a safe, secure and simplified everything for me
Mary G. | Overall Experiencethe staff friendly and warm, and very good customer service
Harold D. | Overall ExperienceAll the staff were always extremely helpful, friendly, and flexible.
Eric K. | Overall ExperiencePer my reservation time, I arrived on time and they didn't know where my container was. I had to drive the lot myself to find my shipping container and have them get it ready.
Emmanuel S. | Overall ExperienceWonderful
solemi p. | Overall ExperienceEveryone was polite and helpful.l would use it again and recommend it to someone else .thank you.
Rosana G. | Overall Experiencestaff was very helpful during the 8 years I was there
GEORGE S. | Overall Experience