Comentarios del cliente para U-Haul Moving & Storage at Chambers & I-70
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage at Chambers & I-70
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Robert S. en
Staff was friendly and accommodating!
Max F. en
Customer service is excellent, I did a one-way rental, both offices were amazing! I even had one flat tire on my trailer & Road Side was beyond my expectation.
Martin B. en
Saul was very rude.Should be taught to show appreciation for regular customers
Sue H. en
Disappointed my UHaul was not available at the Strasburg location where reserved.
VICTORIA M. en
Doing the mobile express check-in was almost impossible due to poor cell reception at this site. I tried checking in after hours, about 10 pm, and it took almost a half hour. The location is poorly lit and out of the way so very frightening to have to sit there outside at night. Other than that, the rental was fine.
James B. en
It was fairly straightforward. Had a great experience overall. Appreciated the 24/7 pickup.
Eric T. en
I really disliked the online truck review because I could not see the photos on my phone. I prefer the paper form.
matthew T. en
Much better experience here than the other time at a different location
INSUNG S. en
Thanks a lot.
Anthony G. en
Thank you for all your help.
Alisha R. en
I absolutely hate that U-Haul forced the person physically present to pay for a rental or a unit. This makes it very difficult for business owners and their contractors. I was a contractor and had to pay for a rental and unit out of pocket (which is HUNDREDS of dollars) to be reimbursed later by my boss. That is ridiculous!
Timothy J. en
When I had work completed for a trailer on my previous visit the installer didn't take the time to fully check the function of the lights and brake lights, because the brake lights didn't work. Although he installed the correct component according to the u-hauls parts system, it was incorrect. This last visit I happened to ensure everything functioned, it was corrected I was satisfied with the work. Unfortunately, I found bolts from the other light that were not re-installed, but, again the manager took care of it. Overall I've had good service from this location and will continue give my business to them.
Mathew L. en
I received a call a few hours before picking up the equipment and was told that I would have to pick it up across town, nearly an hour away. Once I got there, even though I checked in online before arriving, I still had to wait over an hour to be checked out. After leaving, I had to turn around and come back because the representatives forgot to give me the 4 dozen moving pads, packing paper, and dolly that I had already paid for. Once I got home, I saw that they only gave me 2 dozen pads, which was not enough and caused me to go back to another location to rent just 2 dozen more pads.
Carlos E. en
The only problem I had was with the website. If you need a truck same day it will only give you late day pickup times.
Ryan J. en
The review I want to leave is for the location at 750 S Buckley Rd. Aurora, CO. This was truly one of the worst customer service experiences I have ever had and won't be using UHAUL again. I showed up 20 minutes before my scheduled pick up time and waited for an hour and twenty minutes as one scheduled person tried to address a line out the door. When I arrived at the counter I was told, "sorry, i don't know what happened but it looks like we don't have anymore 15' or 17' trucks available at this location like you reserved. I can give you a 10'?" I told him that wouldn't work and I had to drive way out of the way to another location, which added miles to my drive and extra gas, ultimately increasing the price of my truck rental and wasting more of my time. I honestly can't remember a time that I have been so frustrated with a business as I was last Saturday.
Diana C. en
I had a good experience at this uhaul. Everyone was helpful and answered my questions. No problem at this u haul.
Stanislav O. en
The location and workers were great! but the system U-Haul has put in place is terrible. My pickup was scheduled for another location. I waited in a 25 minute line just to be told that the truck is at another location. Now I have to drive to a new location in the opposite direction and get charged by the miles. I was unable to drop off to a closer location so got charged for additional miles that I did not need to put on.
Neil M. en
Company is a big joke and employees are very rude. When I called to reserve the truck I had to give my credit card number before I was told where I could pick up the truck or what time. Resulted in us getting a reservation at a store we would have never chose that was ok where near where we needed to be. Store associates unwilling to cooperate at the store we needed to pick up.
Orane B. en
Customer service good. Trucks good
Mike S. en
The staff was very friendly and helpful.
Yvonne W. en
I always use this particular location and I've never been disappointed with the service. In addition, the exceptional customer service from the General Manager Lorenzo was very helpful and caring.
Carla D. en
Thank you all you guys and your service
Ronald G. en
some of the people who work here are a bit "off" putting. asked to use one of the lift things to move my tiny Uhaul trailr to position it correct near the loading doc and was denied i had to lift it
Mike S. en
Everyone was very helpful and professional. Thank you Selinda Salem
Lakiya N. en
Staff is friendly and the free 1 month rental of the storage unit for renting the 26' truck was a great surprise. I'll definitely use Uhaul again!!!
cynthia m. en
Great staff
Tiffany B. en
They where very helpful and nice. Great service
Vanessa C. en
All the staff you had on hand 6/30/2019 were great !! Helpful & knowledgeable.. good job guys
Jeffrey S. en
None
Victoria D. en
This location was awesome, all the staff was beyond helpful and kind.
Joshua H. en
Fast, clean, comprehensive service. It makes me wonder why I don't move myself more often!
Christine O. en
The staff were very helpful! I always want the wait time to be a little less than it is.
Reyna O. en
Thank you for your service love it :)
Bernardo S. en
Great work
Anthony M. en
This storage facility is the cleanest I have ever been in. Staff was very friendly and helpful.
Anthony M. en
Very quick service to get the storage unit I needed.
DENNIS M. en
Very helpful
Chris L. en
Great service. Very friendly.
Carmen C. en
Your service representatives were very nice and helpful, There was an incident with the storage unit but they resolved it quickly. The overnight/self return was a bit confusing though....
CODY O. en
Low paid un trained as always folks
Christine O. en
So helpful and I appreciate it!
GAIL T. en
Extremely clean and very friendly.
ERIC T. en
Na
Jayne J. en
Courteous service and great service.
Nikolas H. en
Very nice place.
Natika R. en
Great service, great place.
Zufan T. en
I didn’t get the service I deserve for paying $160 a month. All the people working there were too much on their cellphone and not friendly at all.
Carol Q. en
Thanks
JC O. en
This is a good storage facility.
ANGELIQUE S. en
The staff and managers are always informative and helpful and kind!
Dwight S. en
It was great
Lisa D. en
.
MYIESHA C. en
Great place. The card reader never worked so my alarm went off all the time but, it was still a great place.
Justin W. en
Employees were friendly & helpful.
tyler d. en
I got the trailer with a low tire and it lost more air so i called uhaul and they sent out guys who got oil all over my driveway and i had to clean it and lost a day on my trip an tire still lost air.
JANICE S. en
I had my storage for over 5 years and I never had a problem with my belongings being destroyed. I had another storage before where all my belongings were destroyed within 3 months. Thank you.
Ieisha R. en
Lock was not secure. Anyone could get in at any time. They give you the run around and have you running around through the building like a chicken with its head cut off. Young aged staff are rude!
Christopher W. en
Very happy and friendly staff
DELANO H. en
I had to wait too long for service. Two employees working with one customer outside of myself in the office. One employee had to be told to come in to assist me by the other employee.
Sandra W. en
Our service in n.y and also in Colo with the haul and getting the storage and all the help was BEYOND AMAZING
ANNELISE D. en
Very organized. Appreciate email updates.
Joylynn G. en
I payed for 24 hr access and didn't get it, had the leave the Uhaul on your property until the next day, had to leave work very early and find people to help me. It was very inconvenient.
SERGIO V. en
No complaints everything was great thank you so much for the service .
Daniel M. en
Was told I qualified for a free month of storage but when I went to claim the storage unit I was told it's policy that I must rent a second month to receive the first free month. Poor customer service
rebecca p. en
It was great
Laculia F. en
I felt that I was being told different things from the staff and being charged every time I came in there. I lost my key. Very bad experience
Tamra G. en
Needs more accessible carts available by storage door entrance
Jimmie R. en
Thanks
PATRICIA A. en
The only issue is that the bathroom was never cleaned by your housekeeping staff and there were never any paper towels in there as well. Was happy for TP and soap.
Kaine G. en
Making people pay for another month when they won’t be there is robbing people. My place was ready on the 1st and I had to move my belongings out of the storage two days before to avoid paying
Brenda H. en
Very helpful. Responded to any concerns. Staff freindly. Facility clean, well lighted. I would recommend for storage. Thanks
Mary G. en
Made my moving experience a safe, secure and simplified everything for me
Harold D. en
the staff friendly and warm, and very good customer service
Eric K. en
All the staff were always extremely helpful, friendly, and flexible.
Emmanuel S. en
Per my reservation time, I arrived on time and they didn’t know where my container was. I had to drive the lot myself to find my shipping container and have them get it ready.
solemi p. en
Wonderful
Rosana G. en
Everyone was polite and helpful.l would use it again and recommend it to someone else .thank you.
GEORGE S. en
staff was very helpful during the 8 years I was there