Comentarios del cliente para U-Haul Moving & Storage at Chambers & I-70
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage at Chambers & I-70
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Wendell J. en
add a half day service
Ian A. en
Staff was grumpy
Lyric G. en
Wondering when I will receive the Net Refund.
DYLAN B. en
Price goes up at corporate, no loyalty to long term customer
Jacob S. en
Have the correct size on the trailer. A 5×9 is actually a 4.5 × 9. Very difficult moving something that is 5ft wide when the trailer is not 5ft wide.
Stephanie C. en
Renting a truck for moving is a very stressful time. The employees at this location, however, took a huge amount of my worries away!! They went above and beyond in their duties as customer service representative!! I will highly recommend this location to everyone!! Thanks so much for all your help and support and if I am in need of a truck again I will definitely be renting here again!! Personal shout out to Robert Estrada, Albert Alvarez and Ivan Ochensky!! You Rock!!!!??
Tanza A. en
I had "A LOT" of last minute needs and they met them all with no problem. I hope this runs as smooth next time as well. THANK U!!
angela l. en
I have used your facility for about 2 years I only had two issues . 1 May key card wouldn't work. computer problems. 2.After renting for year new management came and made me buy another u-haul lock
Philip R. en
Add cruise control to the trucks
Laura T. en
The experience met all our needs.
mustafa T. en
you are excellent right now keep on it.
Win T. en
N/A
Martin W. en
They took care of me early.
Alexia Z. en
The staff was very friendly and helpful.
Sonia F. en
When I pick up the the truck it only had 1/4 of gas so I worried I was gonna run out of gas. I ended up putting more gas in the truck than what I started with. Next the bed of the truck was full of snow I had to deliver the tables and chairs back to the place I rented it from full of school
Elizabeth E. en
Alberto was excellent. Great customer service and explained the process clearly. Thank you!
Amy Me S. en
My reservation was not available when I arrived at 230pm. It was scheduled for 2pm. Had to get a larger truck that was too big for me to manage but had no other option. Called to get help and waited on hold 55 minutes because the door got jammed up too and would not come down with a loaded truck. Had to call family for help instead. Poor service area at location and could not use mobile return. Called customer service and was again on hold over 50 minutes to report the return and then was told I had to be transferred to report the issue with the truck but got disconnected. Made a formal report today. DISGUSTED overall
Yolanda P. en
Was give the wrong dolly. Manager compensated $20 off $100 bill.....
Sally M. en
Nothing, this location was fast, efficient and friendly.
BRENDA J. en
The Customer Services by General Manager Lorenzo Escalate was very good. He is very fast , patience and polite.
Shaunna S. en
the return vehicle process online was slow, cumbersome and frustrating. didn't like it...
DAVEAN N. en
The staff is always efficient and on point! Friendly and personable. Sweet guys.
Mark H. en
Everything went well. Thank you for your service.
Kenneth O. en
I spent 25 minutes trying to return your van while in the parking lot. After a couple phone calls someone finally answered your phone. After several attempts to photo n check in cargo van I was told to just call office in morning. It’s 7:20am n I tried. No one answered. I got a customer service rep named Kay n she stated that there was only 1 employee there n was probably too busy. I left a lengthy messege as I am trying to do what you need so that I don’t have to pay your ‘convenience fee’ of $20. I just boarded a plane now n hopefully do not have to pay this fee. My observations are this: you treat me like I’m trying to steal your equipment. You took pics of my license n treat me like you think I’m trying to steal your equipment Your having your clients check in equipment because either you do not employ capable employees or As Kay said “you want accurate check ins in case of theft or damage to your equipment while in the parking lot...... Seems you have a severe problem with security at this location. By the way, I have rented at least 20 times in last 5 years from your location but after this torture n waste of time I do not believe I want to experience this again. Waste of my time n still continuing because nobody answered your phone at office...... Very disappointed customer.... hopefully I do not have to pay your $20 “convenience feeâ€!!!!
Matthew B. en
The scheduling was a nightmare. My truck pickup location was changed with poor notice given. I also had to change my pickup time due to a truck not being available. I was offered no discount or options suitable. I will not recommend to friends.
Trudy B. en
Very professional staff. Knowledge of what is needed fir
candice s. en
Easy and fast.
Mary M. en
I reserved a 20’ truck two weeks before my move. The truck was located in my town of Brighton. The day before pick up I was told the truck was not available at my location and directed to drive to Layfayette, 25 minutes away. The Lafayette location is a complete joke. I was frankly shocked that this backroad, oversized outhouse is a UHaul location. Whoever decided that this place should hold a national brand must really need the money. If you do ever choose to visit, may I advise you to bring a tank to negotiate the road. Literally the worst road I’ve ever driven. If I were to leave my car there (as advised) and come back to load it on the trailer after loading the truck I am certain that the contents of the truck would be destroyed. At any rate, that wasn’t an issue because there was no truck. Apparently the previous renter decided to pay $40 to keep it an extra day. A phone call would have saved me that hour’s drive and gas. As I drove home, a UHaul representative called to offer me two-15’ foot trucks for the same price. WHAT A FANTASTIC SOLUTION! I just need to find someone that’s got a few days to drive one way to Boise. Maybe I could just fly them home afterwards?! Oh ya, and I could pay double for gas too. Thanks so much! I gotta wonder what corporate solutions team came up with that idea. When I got home I called every other company I could find, only to be told nothing was available. In desperation (and with my UHaul supplied , hourly movers waiting), I called to rent the next size truck available. A very nice woman advised me I could drive 45 minutes to Denver and get a 15’ truck. With no other option, I agreed. The guys at the Denver location were all very nice and helpful. The district manager happened to be there and after trying everything in the system to lower my price to compensate me for the problems, he told me he would have to start all over and advised he gave me $250 off. That would at least help with the hourly movers sitting at my house (as it turns out, mover, as only one showed up). The DM left and turned over finishing my check out. When he was done, (after 45 minutes) the price was no different than before with a larger truck. ???????????????? After more effort, Alonzo, the store manager was able to get the price down, but I really don’t know by how much because by then I just needed to go. The truck had a quarter tank of gas. Awesome. Finally, two hours later than I started, I drove back the 45 minutes home. I finally got it loaded (less the things that didn’t fit in the smaller truck, thanks) and drove to Costco to buy gas. The windshield was a mess so I tried to find a sponge/squeegee but they don’t have them. ??????? They suggested I buy their gas and ‘go somewhere else’ to clean the windshield. Awesome. There was no washer fluid in the truck and the wipers were shredded. Needless to say, I finally got on the road three hours late after driving 26 miles round trip t
jackie M. en
Best service ever. Fast and friendly staff super awesome
Veronica R. en
Didn’t explain things correctly
TRACEY E. en
when the trailer was towed on august, during the 1st contract the ball lock that I purchased was bent by the company/people who towed it back to the chambers & 40th ave location in Denver, co and it should be replaced or the cost reimbursed to me. thanks
Peter H. en
No recommendations. All went well.
Jose V. en
Always reliable and professional staff
Mele L. en
They’re super helpful!
Katie W. en
I think that taxes and insurance should be included in your advertisement. The $19.99 is deceptive. Full disclosure would be more honest for your business.
John B. en
This location was great at getting me a U-Haul, due to some complications at another pick up site they cancelled my reservation without notifying me and without telling me that the location of the reservation would change. I was able to go to this location to sort out the mess that was created and they did a great job. Next time don't cancel reservations without telling the customer, but 5 stars to the workers at this location for fixing it.
Pamela A. en
I been using this location for years . The guys there are always friendly and helpful. Good crew!
Eric W. en
Not have dispatch tell you there’s a truck available then get to the location and they don’t have said truck.
Bridget B. en
Very helpful staff and is always clean area the whole area
Ramon C. en
The return was quick and staff was very nice and helpful... thanks
benjamin N. en
I went in thinking I was going to get extra fee charged up the ass but uhaul was the most upfront honest company that I had dealt with all day. Out of a very horrible day they at least made one thing in my day go amazingly smooth. If every place had employees as dedicated to their job and customer service as this location I feel uhaul would have alot better reputation.
Joseph M. en
I wasn't given a good explanation by the customer rep who received the return of the truck about how much fuel I was to refill being the first time of me using Uhall. He advised me to top up 7 gallons of fuel which gave the truck a full tank which wasn't the case when I actually got the truck. When I asked whether I get a refund since it was full tank he told me no. I thought this was a missed opportunity on the part of customer service. As a new customer I expect and trust that the customer service rep to be well informed and knowledgeable which didnt seem like to the best of my observation. Disappointed but I guess this helps to review so other customers in the same situation are treated fairly.
GREG B. en
Picked up my reserved truck fast.
Evelia P. en
I had a great experience at this u- haul location . Always a friendly and ready to help service . Thank you !
Brandon V. en
This location took very good care of me! Then location on the Alemeda was terrible
William E. en
Great customer service
Kristy A. en
The inside windows were filthy. There was only one eighth of a tank of gas. When I rent a vehicle I expect it to be full of gas so I don't have to immediately stop and put gas in it in order to use it. Very disappointed
Alicia F. en
The manager, Lorenzo, did an amazing job and went above and beyond to make our experience with UHAUL a great one. Awesome customer service from this manager and his team.
Jane B. en
Employees were extremely rude.
Jonathan M. en
When someone makes a reservation for a 26 foot truck for 10 hours, make sure you don't double book. I showed up and they stated I only get the truck for four hours. I had booked it for 10 hours. I was told I could not keep the truck for that long. So the solution was to take a 15 foot truck for the day. I had to make three trips to complete my move. I had to pay movers to make three trips. So it ended up costing me way more then expected. I hope in the future you can make sure no one else goes through this. I will definitely not use that location again.
Craig L. en
WE reserved a large trailer to relocate our furniture. When we arrived, the trailer was not available, and they could only offer us a puny 5x8 trailer. In addition to having to make extra trip and pay more to the people helping us, the trailer was simply not large enough to load several items. We will now have to rent a moving truck or larger trailer from someone else.
Keawona S. en
Only because Robert Estrada was there to help with the end process.. He is a very hard worker ..I saw him help other over and above what was recommended.Valuable Team player.He Deserves highest raise
Torrese G. en
It was great
Shannon E. en
Computer systems were slow and held up the rental process more than 10 minutes. Support your employees with better systems.
sarah J. en
The owner of this franchise needs to update from CenturyLink to Xfinity. I stood in line for over 45 minutes with only one person in front of me because the terrible connection from server to system. Employees complained about it. People became impatient and left. And I even checked in on the app prior to arrival. NEEDS to get fixed if going to maintain or grow this location. Employees also need to step us their customer service. But this location is proving to have sub par leadership / management and it’s trickling down. I’m a business owner as well and if I were the owner of this franchise location the first thing I would change is the server provider then educate on customer service.
HOPE G. en
My pick up confirmation was for 8:00 AM. When I arrived, there was no truck or trailer available. I waited while the staff located another location which my ride had to come back and take me to as I was originally dropped off for the pickup. I had to go approx 20 miles to pick it up and change the time for the loaders. It was a nightmare for me as I fell a week before and was using a walker and there was no discount for my inconvenience. I turned the trailer back in three days early and the trailer in two days early and feel that I should be compensated for my inconvenience, The truck window was so dirty on the inside that I was blinded in the sun by the dirt.
Ashleigh E. en
This facility exceeded all needs and expectations
Hector G. en
outstanding customer service , quick and easy ,very professional.
John M. en
This was horrible I was treated wrong I was over charged on my card I will never rent again
Roberto R. en
Check equipment.. almost killed someone AUto transporter emergency brakes lock on me while I was driving
Richard L W. en
Location is going thru the motions. I had ordered moving pads etc. None was ready to go. I am happy they had the trailer.
Robert S. en
Staff was friendly and accommodating!
Max F. en
Customer service is excellent, I did a one-way rental, both offices were amazing! I even had one flat tire on my trailer & Road Side was beyond my expectation.
Martin B. en
Saul was very rude.Should be taught to show appreciation for regular customers
Sue H. en
Disappointed my UHaul was not available at the Strasburg location where reserved.
Orane B. en
Customer service good. Trucks good
Mike S. en
The staff was very friendly and helpful.
Yvonne W. en
I always use this particular location and I've never been disappointed with the service. In addition, the exceptional customer service from the General Manager Lorenzo was very helpful and caring.
Carla D. en
Thank you all you guys and your service
Ronald G. en
some of the people who work here are a bit "off" putting. asked to use one of the lift things to move my tiny Uhaul trailr to position it correct near the loading doc and was denied i had to lift it
Mike S. en
Everyone was very helpful and professional. Thank you Selinda Salem
Lakiya N. en
Staff is friendly and the free 1 month rental of the storage unit for renting the 26' truck was a great surprise. I'll definitely use Uhaul again!!!
cynthia m. en
Great staff
Tiffany B. en
They where very helpful and nice. Great service
Vanessa C. en
All the staff you had on hand 6/30/2019 were great !! Helpful & knowledgeable.. good job guys
Jeffrey S. en
None
Victoria D. en
This location was awesome, all the staff was beyond helpful and kind.
Joshua H. en
Fast, clean, comprehensive service. It makes me wonder why I don't move myself more often!
Christine O. en
The staff were very helpful! I always want the wait time to be a little less than it is.
Reyna O. en
Thank you for your service love it :)
Bernardo S. en
Great work
Anthony M. en
This storage facility is the cleanest I have ever been in. Staff was very friendly and helpful.
Anthony M. en
Very quick service to get the storage unit I needed.
DENNIS M. en
Very helpful
Chris L. en
Great service. Very friendly.
Carmen C. en
Your service representatives were very nice and helpful, There was an incident with the storage unit but they resolved it quickly. The overnight/self return was a bit confusing though....
CODY O. en
Low paid un trained as always folks
Christine O. en
So helpful and I appreciate it!
GAIL T. en
Extremely clean and very friendly.
ERIC T. en
Na
Jayne J. en
Courteous service and great service.
Nikolas H. en
Very nice place.
Natika R. en
Great service, great place.
Zufan T. en
I didn’t get the service I deserve for paying $160 a month. All the people working there were too much on their cellphone and not friendly at all.
Carol Q. en
Thanks
JC O. en
This is a good storage facility.
ANGELIQUE S. en
The staff and managers are always informative and helpful and kind!
Dwight S. en
It was great
Lisa D. en
.
MYIESHA C. en
Great place. The card reader never worked so my alarm went off all the time but, it was still a great place.
Justin W. en
Employees were friendly & helpful.
tyler d. en
I got the trailer with a low tire and it lost more air so i called uhaul and they sent out guys who got oil all over my driveway and i had to clean it and lost a day on my trip an tire still lost air.
JANICE S. en
I had my storage for over 5 years and I never had a problem with my belongings being destroyed. I had another storage before where all my belongings were destroyed within 3 months. Thank you.
Ieisha R. en
Lock was not secure. Anyone could get in at any time. They give you the run around and have you running around through the building like a chicken with its head cut off. Young aged staff are rude!
Christopher W. en
Very happy and friendly staff
DELANO H. en
I had to wait too long for service. Two employees working with one customer outside of myself in the office. One employee had to be told to come in to assist me by the other employee.
Sandra W. en
Our service in n.y and also in Colo with the haul and getting the storage and all the help was BEYOND AMAZING
ANNELISE D. en
Very organized. Appreciate email updates.
Joylynn G. en
I payed for 24 hr access and didn't get it, had the leave the Uhaul on your property until the next day, had to leave work very early and find people to help me. It was very inconvenient.
SERGIO V. en
No complaints everything was great thank you so much for the service .
Daniel M. en
Was told I qualified for a free month of storage but when I went to claim the storage unit I was told it's policy that I must rent a second month to receive the first free month. Poor customer service
rebecca p. en
It was great
Laculia F. en
I felt that I was being told different things from the staff and being charged every time I came in there. I lost my key. Very bad experience
Tamra G. en
Needs more accessible carts available by storage door entrance
Jimmie R. en
Thanks
PATRICIA A. en
The only issue is that the bathroom was never cleaned by your housekeeping staff and there were never any paper towels in there as well. Was happy for TP and soap.
Kaine G. en
Making people pay for another month when they won’t be there is robbing people. My place was ready on the 1st and I had to move my belongings out of the storage two days before to avoid paying
Brenda H. en
Very helpful. Responded to any concerns. Staff freindly. Facility clean, well lighted. I would recommend for storage. Thanks
Mary G. en
Made my moving experience a safe, secure and simplified everything for me
Harold D. en
the staff friendly and warm, and very good customer service
Eric K. en
All the staff were always extremely helpful, friendly, and flexible.
Emmanuel S. en
Per my reservation time, I arrived on time and they didn’t know where my container was. I had to drive the lot myself to find my shipping container and have them get it ready.
solemi p. en
Wonderful
Rosana G. en
Everyone was polite and helpful.l would use it again and recommend it to someone else .thank you.
GEORGE S. en
staff was very helpful during the 8 years I was there