El cliente no dejó un comentario.John K.
Customer Reviews for U-Haul Moving & Storage at Central Square
Cambridge, MA 02139
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.YIMENG T.
The manager here obviously did what he could since the previous location failed to do their jobs.BRIANNA D.
El cliente no dejó un comentario.janice S.
My pickup location was changed at the last minute and they didn't have the blankets i ordered. Never using uhaul againCLARK B.
El cliente no dejó un comentario.Howard P.
I was told to drop off at 7:00pm and was told that I would have to do electronic drop off ONLY if I was late. I arrived at 6:59pm and the staff ran to lock the doors in front of us and told us they were closed. The online drop off did not work on my phone and the staff would not help us and stared at us through the windows as we struggled to figure out what to do. We ended up having to go home to download the app before dropping off. It was very frustrating and terrible customer service.JESSIE H.
El cliente no dejó un comentario.Steven D.
El cliente no dejó un comentario.Adam B.
General Manager Chris Francisco is exceptional. (A first-rate manager and a responsive problem-solver, Mr. Francisco's terrific customer-service skills make him an excellent representative of the U-Haul brand.) I did have concerns about the presence of many small moths-a problem that persisted in my unit despite Mr. Francisco's prompt retention of an exterminator. Also, I was disappointed to find that my vintage leather suitcase (which had been sitting directly on the concrete floor) showed damage from an unidentified liquid seeping up for several inches. (The affected area was covered with mold, as well.) Mr. Francisco listened attentively, personally inspected the damage, and encouraged me to speak with him again after I had an opportunity to review the case and its contents. I intend to do so at my earliest convenience…gregory p. | Overall Experience
El cliente no dejó un comentario.Sarah J.
Impossible to speak with the team on phone when needed (the central client service is cannot deal with every issues).paul d. | Overall Experience
El cliente no dejó un comentario.Morgan T.
El cliente no dejó un comentario.ROBERT L.
El cliente no dejó un comentario.JULIAN R.
It was so stressful and difficult to move our stuff into the uhaul, for various different reasons. 1. The staff were not super friendly or helpful. We had been traveling all day and were exhausted when we arrived, and weren't 100% sure how it all worked. The staff didn't help us understand, but just sort of told us we were in the wrong place and had been told bad information. They were more interested in checking out at 8 pm than helping us. 2. We did finally manage to sort out returning the van and renting a room to put the boxes in. But we were told the garage was broken, so we had to lug all our items nearly a quarter-mile between where we were allowed to park, all the way across very poorly maintained sidewalks, over the raised doorstep, up the steep slope, and through the twisty hallways. It took a very long time. We were expecting to work hard - moving is never easy - but the fact that the garage was broken AND we had to park quite far away AND the only door that worked was raised meant that it was way more difficult than it should have been. 3. The carts! They were so bad! You expect moving carts to be fairly easy to maneuver, but these were extremely hard to steer and push. It was almost easier to carry everything ourselves. We did have to carry things in ourselves at points because the doorways were too narrow, or the carts too hard to steer around corners or over door thresholds. All in all, this was an awful uhaul facility. I'd tell friends and family to go literally anywhere else before coming here.ELENA R. | First Impressions
The people who helped us were excellent and made everything easy for us. ¡Gracias!MERHI S.
El cliente no dejó un comentario.Sirma O.
El cliente no dejó un comentario.DEBORAH J.
It was just chaotic. First, the garage door was broken the entire month I was there and I had to drag my stuff in through the small, person entry door and drag it on the carts up the giant ramp to get to my box. Second, I wasn't told the box was going to be stacked on top of another and I'd have to climb a ladder. That wasn't indicated when I was given the unit. Third, I did not know I needed my own lock until I was at the cashier and I had to buy one from y'all instead of something else. Lastly, there was confusion for someone on y'alls end when I moved out. Someone didn't update the records and I was sent another bill which got figured out but it was very annoying. It just wasn't a good experience. The worst part of it for me was the garage door issue, it was broken for a month and no one was there to assist with items I had to literally take apart my furniture piece by piece and shove it through a standard doorway and drag it up the ramp and then climb a ladder and put it away. It was just so frustrating the entire time.Sarah U. | Overall Experience
Garage door is broken and 2nd floor drive up is inconvenient too. Ladder carts are broken and unsafe. Often there are folks using the storage units as a place to rest during the day.Allan W. | Overall Experience
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Hugh J.
El cliente no dejó un comentario.ZONGYI L.
Helpful and had everything I needed ready to go when I showed up and returnedMARK W.
Totally smooth transaction. Staff was friendly and helpful explaining everything. Highly recommended!George O.
El cliente no dejó un comentario.Esther K.
We reserved 2 x furniture dollys, however there were none available, so we had to buy one. Customer service rep (Christopher) told us that it was U-Haul's policy that because we reserved equipment that was not available we would get a $50 refund on the final bill. This was not reflected on the final bill, so we called to inquire and spoke with a very rude woman who said this was not the policy.Jonathan R.
El cliente no dejó un comentario.MARIA I.
El cliente no dejó un comentario.VINCENT M.
El cliente no dejó un comentario.Steven H.
El cliente no dejó un comentario.Ashley L.
I left my sun glasses in the vehicle, I will go tomorrow morning to pick them up.Carlos C.
I came into UHaul today (Friday, July 16th) after a moving company I'd hired cancelled on me at the last minute. The sales associate greeted me promptly and was exceedingly kind in helping me secure a van to complete my move. His first name was Kirk, but I did not get his last name. He works at the Central Square location in Cambridge, MA. I would like to commend him for his excellent customer service. I wish I could say the same for the young lady that was working at the counter when I returned the van.GINA Q.
El cliente no dejó un comentario.THOMASARGYLE IV C.
El cliente no dejó un comentario.Charity W.
The after hour dropoff was horrendous. The lot was completely full (had to find street parking), the location access required for the online portion does not work for Android phones, and when I tried to call customer service for help, I was left on hold for 45 minutes. I was extremely disappointed with this experience.Kathryn R.
I have used this U-Haul location before and the staff there are very accommodating and friendly.ANGELA H.
El cliente no dejó un comentario.PIERCE F.
Stay readyyuhJared K.
Chris and staff were wonderful for 4 years. I am very grateful.STANLEY D. | Overall Experience
El cliente no dejó un comentario.JULIANNE O.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Joseph L.
El cliente no dejó un comentario.Gina J.
Staffing needed on weekends. Lacking customer service skills. Very robotic.Anthony P.
El cliente no dejó un comentario.JAMES T.
Just let us reserve a van for longer than 3 weeks! In this case I returned my van and picked up another 5 minutes later. Why was I forced to bring it back when I wanted to extend the rental? It wasted both of our time.CAROLE W.
El cliente no dejó un comentario.DANIA G.
Parking was a bit difficult due to the limited parking areaZEYNEPYASEMIN K.
El cliente no dejó un comentario.PATRICK M.
El cliente no dejó un comentario.YOUSEF F.
El cliente no dejó un comentario.Noah K.
El cliente no dejó un comentario.Louis R.
Good location Good serviceERNESTO B.
El cliente no dejó un comentario.Edward S.
Continue the good work.CHRISTIAN F.
Staff was nice. The garage door was broken so it was very difficult to bring all my furniture into the facility. It was also raining. Also I did not know the units were going to be on the second tier so that made it very hard to lift and fit everything in.Sophia F. | First Impressions
El cliente no dejó un comentario.LINDA B.
fuel wasn't where i was told it was and mileage want where I was told it was, and despite complaining at the desk and disputing in the app as instructed, still charged for loads of miles I didn't drive and loads of galons I didn't use.SIMBARASHE P.
El cliente no dejó un comentario.Paul Niklas J.
The truck was filthy and reeked like cigarette smoke, and it was blocked in by other trucks.Kelly Ann P.
El cliente no dejó un comentario.Shannen W.
El cliente no dejó un comentario.SEAN B.
I think it would be great if you warned that if you are an international driver you have to bring the passport in afdition to your driving license! It has cost me 40 min to go back to my Ã§Ferran M.
El cliente no dejó un comentario.EMMA S.
El cliente no dejó un comentario.BASSEM A.
El cliente no dejó un comentario.AARON JEREMY S.
The location was hard for me to park and put trailer in spot. It is a city and that's probably typical. I'd prefer a lot to drive onto.MARGARET M.
El cliente no dejó un comentario.Jiri H.
Provide parking for rental customers who are using the equipment,Laura O.
The owner is awful -- rude and unpleasant. He threatened not to rent me the truck I had reserved (and on which I had already done online check in) because he didn't like the fact that my emergency contact and I share a phone number! WTF? He's a mean person on some little power trip and I would NEVER rent here again.Daniel G.
El cliente no dejó un comentario.RACHEL P.
El cliente no dejó un comentario.Ali A.
Make the app worth something? The app doesn't allow me to rent the equipment, and accessing the webpage through my phone's browser brought up a host of problems. Location services kept getting turned off, and the photo upload feature took up so much memory that it crashed, forcing me to re-start the van multiple times.Margaret S.
El cliente no dejó un comentario.Joseph T.
El cliente no dejó un comentario.Sangsoo L.
El cliente no dejó un comentario.DANIEL M.
El cliente no dejó un comentario.Antea R.
Excellent customer service - friendly, fast and helpful!JENNIFER M.
El cliente no dejó un comentario.Akwasi A.
Very helpful fixing an issue with the paperwork.JOCK C.
El cliente no dejó un comentario.ERNESTO T.
El cliente no dejó un comentario.Raymond G.
Great fast service and quickest return I ever had with any rental. Perfect.Thomas S.
Good experience.ELLEN R.
there were peanuts in the passenger seat that weren't cleaned outIANCHRISTOPHER D.
El cliente no dejó un comentario.IAN M.
El cliente no dejó un comentario.Beth M.
El cliente no dejó un comentario.Sandy P. | Overall Experience
El cliente no dejó un comentario.SUZETTE S.
El cliente no dejó un comentario.JAN M.
El cliente no dejó un comentario.Ricardo P.
El cliente no dejó un comentario.FARZANEH R.
interior of the cab smelled strongly of swee air freshener and cleaner.. not a big deal. but not a pleasant smell either.DANIEL S.
El cliente no dejó un comentario.ZADE JEFFERY K.
El cliente no dejó un comentario.Byron C.
Great service behind the counterHylton S.
The staff is amazing every time I've been to this Main St location. Very friendly, quick and knowledgeable. I'll go out of my way to use this location againJEFFREY G.
El cliente no dejó un comentario.JACOB F.
El cliente no dejó un comentario.William P.
El cliente no dejó un comentario.Julie N.
It was very efficient and I was pleased with the entire experience.Aquila S.
El cliente no dejó un comentario.reuben F. | First Impressions
Send me a copy of receipt. I have no idea what I was Great...LAWRENCE C.
I had the pleasure to work with Ace at this location. He was very courteous and professional, and made this one of my more enjoyable moving experiences. I would look forward to working with him and this U-Haul location again.Alec Y.
Very helpful team!LAUREN V.
El cliente no dejó un comentario.Andrew L.
The guy who helped me was amazingly helpful, kind, and professional. I believe his name was Gus or Mike? He had glasses and is white. Big ups!Kenneth S.
El cliente no dejó un comentario.ANDREW D. | Overall Experience
El cliente no dejó un comentario.Troy e. | First Impressions
Customer service on the phone was really friendly and the facilities were very clean and well maintained. However, I called to make a reservation 2 months in advance, got a reservation number, but when I called to confirm a week before my start date U-haul told me my reservation didn't exist. I made a new reservation, but when I got there on the day I had to move in the desk worker told me the unit size I wanted was no longer available despite the fact I reserved it, so I was forced into an unnecessarily large unit and on the top floor so that I had to figure out how to carry a mini-fridge up a ladder. This all seemed very disorganized and I was not too happy with this. However, to compensate U-haul did give me the first month free, so they were considerate which I appreciatelouise l. | First Impressions
El cliente no dejó un comentario.andrea l. | First Impressions
El cliente no dejó un comentario.ALASDAIR P. | First Impressions
El cliente no dejó un comentario.GABRIELLA U. | First Impressions
the staff at this u-haul branch were amazing! it was my first time renting equipment and a unit, and the cambridge branch staff supported me through the entire process. they even drove my truck up to the unloading area, walked me to my unit, and moved the portable staircase for me so i could access my second-tier unit. 10/10! thank you!Lutece D. | First Impressions
Somewhat tired and unwelcoming staff. Do not understand my last name and first name after speaking multiple times.Nancy H. | First Impressions
El cliente no dejó un comentario.Ivy K. | Overall Experience
Very fast service! Has everything we need. Luckily we were able to get a second unit for my sister's stuff too.JOANNA S. | First Impressions
El cliente no dejó un comentario.Michelle C. | Overall Experience
El cliente no dejó un comentario.Ashisha p. | Overall Experience
El cliente no dejó un comentario.Olga U. | Overall Experience
You helped make our move from Chicago to Boston very simple! Easy in-and-out access with ramp for our car. Big thanks to the staff. Sam PanayotovichSamuel P. | Overall Experience
I rented a storage locker for roughly 9 years. The first couple of years were amazing. It was clean and well kept. However, over the years it has be deteriorating! Trash left all over the place, homeless people leaving out of the lockers, and the employees have became ruder and less likely to help. I really hope the place turns it around.NATHANIEL S. | Overall Experience
Nice location and safe storage place! But the staff was so rude and not friendly at all.Sooyoun L. | Overall Experience
The smell was awful and it looks like some homeless people live there.Irina B. | Overall Experience
Horrible customer service, impossible to get in touch with the staffInge H. | Overall Experience
Having moved my stuff from Mass Ave to Central was a huge upgrade in ease and cleanliness. But staff in both locations are helpful!Nina R. | Online Move In
El cliente no dejó un comentario.William F. | Online Move In
Parking was a bit tricky at times, but being able to drive up the indoor ramp was a nice perkMichael K. | Overall Experience
It seemed like some people use U-Haul as place to live and it raises concerns about the safety of my items in the storage unit.Irina C. | Online Move In
I had a storage that was on the top level and I never could get access to the ladder they have only one that worked properly. The other one didn't work correctly and I never could get access to either of them when I was interested there. I had to pay extra because I need to get into my storage at my convenience but never did so I rent a lower storage that cost extra. The bathroom is very dirty all the time and never no toilet paper. And most employees have attitudes. And some one stole from me in this facility.melissa w. | Overall Experience
U-Haul helped me and my friends out immensely when the COVID-19 crisis began. We had two days' notice to leave campus, and our experience setting up the unit could not have been smoother. The staff was kind, attentive, and understanding during the most chaotic of moving situations.Samuel N. | Overall Experience
El cliente no dejó un comentario.Gustavo V. | Overall Experience
Awful staff. Absolutely horrendous and unhelpful....Andre A. | Online Move In
El cliente no dejó un comentario.Andrew H. | Overall Experience
The representative there were extremely rude and unhelpful. What should have only taken less than 30 minutes took over an hour and a half. I had difficulty checking in online while standing outside in the sun with my stuff, and the reps sat around unwilling to help. Painful experience.Amoy A. | Online Move In
Front desk staff were unavailable for over 15 min and were largely unprofessional and not helpfulLeah H. | Online Move In
Super convenient location in central square. Staff is friendly and helpful. Several additional conveniences include that the facility is climate controlled, has a nice restroom (always super clean?!) , has spacious hallways, and they provide several carts for moving your stuff around. Access was easy with the uhaul card, swipe in the right box to check in, swipe in the left box to unlock the door, open the garage door and drive right in. Even though there's really only room for 1-2 cars at the top of the ramp, I never was unable to pull up and do my thing in 6 months of regular use. I paid <$150/month for quite a big space. It's a really good deal considering the price/sq ft in Cambridge. The facility is frequented by homeless people, who probably appreciate the affordable and safe storage. I never felt uncomfortable, and was never solicited for money - they were either chill and friendly or privately going about their business. First month free, and checkout was easy. Just show them a pic of the empty unit. A bit of feedback for improvement: The screws used in the construction of the units were much too long, so there are several exposed screw tips (1-1.5") coming through the walls of the unit, giving a decent probability you could puncture yourself if you were moving stuff around in there and not being careful. These could be shielded with plastic drywall anchors or cut off?Daniel M. | Overall Experience
I got a high unit which was very inconvenient for the move in. Also, the people who worked there were very unhelpful!!!Yara M. | Online Move In
The staff at this location were extremely helpful in a crisis situation. They handled my van and storage rentals quickly and without a single hitch. Moving out of a dorm for the summer is already stressful, and moving out with two days' notice infinitely more so--but the team here made it as smooth an experience as possible.Samuel N. | First Impressions
El cliente no dejó un comentario.Rachael F. | First Impressions
Rude front staffKevin Y. | First Impressions
El cliente no dejó un comentario.veronica g. | Overall Experience
When I no longer needed my uhaul unit, they were extremely flexible with moving out.Karissa W. | Overall Experience
Staff today was somewhat rude.george z. | First Impressions
Very helpful and informative on the first time I called, then the second when the website gave me problems, then on the third when I had to change my online reservation person! This was a crazy busy day for them with the college (virus) shutdowns and frazzled students and parents, but you wouldn't know it from their kind demeanor! And I talked to two different women, both wonderful! A heartfelt thank you for your info, empathy and professionalism! And I wish I had their names (this was on 3/10/20 if that helps you figure out who helped me.) ! I will recommend your location to anyone!Lesa D. | First Impressions
The manager, Jussara (sp?), was extremely helpful.kevin D. | Overall Experience
Got the service I needed and didn’t have any problemsIvo R. | Overall Experience
add a few more ladders for people with second level storageSHELIA Y. | Overall Experience
People were friendly, building is nice, I like the way you access the unit.robert s. | First Impressions
I was always afraid to go into the the facility because of the homeless people living in the storage units. The ramp/parking situation was incredibly inconvenient, would be improved by parking spaces.Zoë K. | Overall Experience
Female was most friendly. The males were cool, disinterested, unclear regulations.None were accommodating. excessive surprise charges appeared on debit card. U Haul reps negligent or predatory. :(Kathleen B. | Overall Experience
All employees I’ve worked with from start to finish and monthly payments have all been fantastic...thank you!!Josephine R. | Overall Experience
When I rented my locker I was told that I had access 5am to 10pm. I rented a car to bring my things that night at 8pm and found I had no access. Furthermore, I was refused 24-hour access $10/month.jon t. | First Impressions
This is our 3rd time renting a storage unit at this location. The staff is friendly and helpful, and the unit is clean and very convenient. We will be back next summer to rent again!KAREN W. | Overall Experience
El cliente no dejó un comentario.Xiao M. | Overall Experience
Awful experience checking in. I specifically chose this location because I was able to reserve a large lower level storage unit only to show up and have no such unit available. Had to give away bed.Raina D. | Overall Experience
The physical facility and staff were excellent, especially compared with other uhaul sites in Boston I have used. I did not give an excellent rating because the uhaul on line billing system is terriblErnest M. | Overall Experience
The representative was working alone and yet we didn't wait for a long time, which was good. However, they didn't explain how to get to the storage unit well and they seemed annoyed when we asked.Anastasia K. | First Impressions
Great management. Helpful, flexible and understanding.elijah h. | Overall Experience
Arcturus (Ace?) made check-out quick and easy.matthew e. | Overall Experience
Great service!Jeffrey P. | First Impressions
The place is perfectly average. Some stuff was annoying -placement of locker. Everyone seemed to be bored or in a rush and no one seems particularly helpful except this one guy with long curly hair.matthew w. | First Impressions
They help me to find a solution to my necesitiesGustavo V. | First Impressions
Helpfull and polite staffjames m. | First Impressions
The storage space had a big column through it and was a lot smaller than advertised. When tried to speak with the staff we were told that they were closed for the day and had to come back later.Yunuscan S. | First Impressions
Customer sevice excellentElhassan B. | First Impressions
When I first arrived the lady in the front desk had an attitude couldn't answer no question and couldn't help me. When I when to get the truck the person there couldn't tell me how to operated itMargarita D. | Reservación
The staff was prompt in processing the storage reservation and was helpful in guiding us through the facility. The lockers and general facility is clean and well maintained. Would recommend.Eric O. | Reservación
The service was fine. However, when I came into the office, I said a cheery "hello" and got no answer. The person serving me did not look at me and smile and say hi. Be friendly!Barbara B. | Reservación
Servicios adicionales en esta ubicación
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