Customer Reviews for U-Haul Moving & Storage at Central Square

10,233 comentarios

844 Main St   Cambridge, MA 02139

(617) 354-0500

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(617) 354-0500

844 Main St
Cambridge, MA 02139

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Staff was friendly knowledgeable and efficient

Steven K. 
Clasificación:
4.0

Well, not all your employees are willing to go the extra mile to help a customer

NERVAL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ciaran M.  |  Overall Experience 
Clasificación:
5.0

Can't think of anything. Staff gave clear information and instructions, check in and out was fast and easy, great experience.

Mark W. 
Clasificación:
5.0

Ezequiel was great in explaining the checkout and return process. He listened and responded to my questions in a very solid and professional manner. He's a great employee of UHaul.

Calixto P. 
Clasificación:
3.0

Please please pump up the re-usable packing crate option! Trucks should come pre-packed with ez crates!

Antonia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
5.0

Extraordinario servicio al cliente

Mark G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caitlyn C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wendy P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sezgin D. 
Clasificación:
5.0

I was impressed with how good everything was. Starting with the online reservation and checkin process, then service at the facility(with a human), finishing off with a great after hours electronic drop off.

Russell G. 
Clasificación:
5.0

Keep giving great customer services

fernando R. 
Clasificación:
5.0

Great staff!

Catherine B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

German M. 
Clasificación:
5.0

All good. Ezekiel was especially helpful and patient in explaining everything and then getting me exactly what I needed. Trailer I rented was spotless. A great experience.

kit S. 
Clasificación:
5.0

Eziekel was a great help. Fast and easy service picking up & returning van. He communicated everything well & was able to assist me/ answer any of my questions!

malik H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina Z. 
Clasificación:
5.0

Easy is super nice and friendly!

Yutong B. 
Clasificación:
5.0

Bueno

Kabdrashit M. 
Clasificación:
5.0

El cliente no dejó un comentario.

laird N. 
Clasificación:
5.0

Bagels or donuts!

PAUL B. 
Clasificación:
5.0

I love the service the I received. At this location The pick up and drop off was very lovely. The serviced was 100% thank you for making me feel welcome.

Yoalis R. 
Clasificación:
5.0

Communication with customers very well and helping nature staff Best Regards,

sudhakar Y. 
Clasificación:
5.0

I have had bad experiences with 2 uhauls ( Brighton,MA and Somerville,MA)and this was far better and how customer service should be. The staff were friendly and attentive. Please let them know their doing good work.

kyle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Werner H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger D. 
Clasificación:
4.0

A more predictable after hours drop off location: Main St parking was very difficult to find.

Andrew O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan J. 
Clasificación:
4.0

Little more instructions

Antonio P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jed B. 
Clasificación:
5.0

This location is the best. Staff super helpful.

robin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre R.  |  Overall Experience 
Clasificación:
2.0

Not the Cambridge outlet's fault, but it was inconvenient to (a) have to travel 30 minutes to pick up a van in Virginia when I had reserved it 5 blocks from my apartment in DC and (b) picked it up with the low fuel light on and then was charged for gas when I returned it with ⅛ of a tank.

Catherine W.  |  First Impressions 
Clasificación:
5.0

Ben, Curt, EZ - are the best! They made the pick up and drop off process smooth. The team at this location deserves a raise. Great job to this team!!!

Kelvin X. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark E. 
Clasificación:
3.0

I'm still waiting for my final receipt!

Norman L. 
Clasificación:
1.0

I used the facility in Central Square (Cambridge Massachusetts) to store tools while working in the area; the facility opened too late and closed too early. Furthermore, even after cancelling my rental agreement I continued to be billed; infact I am STILL receiving notifications; bills and phone calls.

Michael B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Laurie V. 
Clasificación:
5.0

Nice continue doing good job

Dereje H. 
Clasificación:
5.0

Nothing. The person at the desk was very friendly and easy to work with

Amy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

The vehicle was in great condition, and the staff were very friendly.

Christopher G. 
Clasificación:
4.0

El cliente no dejó un comentario.

kevin T. 
Clasificación:
5.0

My total experience was excellent! My compliments to the people who worked with me!

Bart P. 
Clasificación:
5.0

Crew preparing my vehicle for pickup were courteous & efficient. THe van was very clean & ready to go at my designated pickup time. When I dropped off, they were ready to meet me and check me back in efficiently. Great crew!

Laura D. 
Clasificación:
2.0

The return service was horrible. I arrived 20mins before my return time/ store closing time. Your staff insisted the garage was closed without any helpful guidance. There were almost no available parking slots on the whole street. I ended up spending 30mins finding one. The service was rude, the location was bad, the overall experience was unacceptable. Your staff got my last name wrong too! I would be extremely disappointed if I received any charges. Thanks.

Ismael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE D. 
Clasificación:
5.0

People there were also very friendly and helpful

William S. 
Clasificación:
4.0

Tank full of gas rather than part full.

William D. 
Clasificación:
5.0

The 2 men for 2 hours from New England movers were great!

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jitske S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arianna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AnaClaudia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

laird N. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE S. 
Clasificación:
5.0

It very easy to reserve the truck on the phone, and checking in online, staff was very efficient, professional, kind and helpful when I went to pick up the truck.

Jose V. 
Clasificación:
5.0

Just like the last time we rented a cargo van to haul Home Depot items, the staff were very helpful and personable.

Diane A. 
Clasificación:
4.0

The van was not delivered to me I had to get it from a line of vans with no more than a foot between them. A difficult situation to get out of.

Margaret H. 
Clasificación:
1.0

I had to go to 4 locations to get a truck, UHAUL overbooked and gave the truck I was supposed to have away. They send me to 4 locations saying there would be a truck for me. By the time we got the truck we late for our move and lost the ability to pick up half of our belongings. We will never use UHAUL again and am not going to pay any balance, we lost over $3,000 worth of our furniture.

Michael F. 
Clasificación:
4.0

Only thing I had to return the truck to Cambridge and Olive nearby Brockton

RAYMOND S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
3.0

Very upsetting, we were sent from one location in Somerville, MA at 152 Linwood St last minute and they didn't have the truck size we requested to begin with. Awful situation on a very important day.

Max E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan W. 
Clasificación:
2.0

Employees were not nice and very attentive. Also I ordered an insurance and it was not added to my contract.

Emmanuelle E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammad Ali K. 
Clasificación:
5.0

Will is the best and very helpful.

Jake P. 
Clasificación:
5.0

Website was a bit tricky to use. Hard to find location info, some guidelines were unclear, it pushed a lot of extra items I didn't want, and in the end it issued two duplicate reservations. But the Cambridge site was nice and the van was clean!

L G. 
Clasificación:
5.0

Hi, service was otherwise great but the pad lock sold to me by U-Haul specifically for the rental truck did not fit through the lock on the truck. No receipt issued to me so I can't even return it, although the charge of $12.70 is evident on my credit card.

Maria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

frenel J. 
Clasificación:
1.0

The parking lot was full when I went to return the van. I tried calling to ask what to do and got no response for 20 minutes.

Connor L. 
Clasificación:
5.0

The staff were awesome! Friendly, super-helpful, and enjoyed and took pride in what they were doing. I will 100% go back here next time I need to rent a van or do anything moving-related.

Alex L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Werner H. 
Clasificación:
5.0

Good customer service , convenient location , just be careful parking , the meters are on a watch

Alpha and Omega Enterprises Ministries S.  |  First Impressions 
Clasificación:
2.0

No parking in the lot or on main street...

Sabrina D. 
Clasificación:
5.0

I did not opt in to the insurance when I booked at the counter, but I was charged. Also, I was told that there is no mile charge on Sunday but I was charged. I do not recommend U-Haul to anybody else.

Tetsuya K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

XIAOMENG C. 
Clasificación:
4.0

Good service snd great people

Tania G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa S. 
Clasificación:
5.0

Staff were pleasant and accommodating.

Diane A. 
Clasificación:
5.0

Not have customers pay for parking after hours

Evelyn L. 
Clasificación:
5.0

The staffs can be a little helpful.

Nikhil Nandha V. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sien V. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robin K. 
Clasificación:
5.0

The gentleman who checked me out was awesome.

William D. 
Clasificación:
5.0

Excellent Experience. Fantastic Customer Service.

Oscar M. 
Clasificación:
5.0

excellent excellent excellent. I am super happy that I've returned to Uhaul Cambridge. Over the years I've had negative storage experiences & I've heard horror stories concerning other storage locations. Space is perfect for my needs and the Staff are great, and service oriented. That makes a difference to me. and overall I am completely satisfied. ¡Gracias!

ANTHONY C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus B. 
Clasificación:
5.0

great staff and management.

Monica C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todor P. 
Clasificación:
5.0

Great summer storage for college students. Thanks!

bryan s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

The guy that helped me this morning was great! I had no reservation and he had me in and out of there in less than 5 minutes. Great service

Manuel R. 
Clasificación:
5.0

Pick up and drop off were super fast and easy. Overall cost was very reasonable. Staff were fantastic, 5 stars!

Sam R. 
Clasificación:
3.0

El cliente no dejó un comentario.

ELEFTHERIOS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Girim K. 
Clasificación:
5.0

Location easy to find, and get out of and back to in the vehicle. Check-in and check-out process easy to follow. Extra appreciation for Will, who was professional, efficient, and charming - he made the end of a long day of moving a quick and pleasant experience.

Kendall C. 
Clasificación:
5.0

I believe the gentleman who assisted me was Ezequiel. He was extremely helpful and professional throughout my rental process. He was also very knowledgeable and customer oriented. I will definitely be back because of the of level service he provided!

Charles C. 
Clasificación:
5.0

everyone was fantastic!

Annabelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier M.  |  Overall Experience 
Clasificación:
5.0

This was the 4th summer rental of a storage unit at this location, and we have been pleased with the service every time. My only complaint would be the entrance swipe did not work upon our return this summer, so we had to wait to enter the facilities to begin unloading our unit. Otherwise, customer service has always been fantastic, and everything is clean and well lit. (An extra shout out to Ezequiel who was extra helpful back in May when we opened a unit for this summer.)

KAREN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio M.  |  Overall Experience 
Clasificación:
5.0

Staff was awesome

CHRISTOPHEReVAN b.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Maisha R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanna B.  |  First Impressions 
Clasificación:
1.0

Reserved a storage unit online. When I got to U-Haul I discovered that there was a structural pole taking up the majority of the unit. There was nothing on the website stating that this would be the case. This was the only storage unit available so I had no option but to get it. Overall, pretty disappointed with U-Haul

Beatriz B.  |  First Impressions 
Clasificación:
4.0

The facility is dusty but fine. The people are great despite the terrible corporate systems they have to use As for BV corporate - shame on you. The customer experience overall is just awful. I chose a location with equipment available, skipping over those where there was no guarantee. Then you wait until the last minute and switch to a location 60 miles away - a bait and switch tactic that customers HATE and is borderline illegal. So I give the facility 4 stars and the executive team at Uhaul 0 stars. You create nightmares for customers in the name of lower customer acquisition cost and asset utilization. You have lost a customer and I will be heading to social media next. Goodbye

scott j.  |  First Impressions 
Clasificación:
5.0

I want to thank all of the U-Haul workers at the Central Square office for the many years of service. All the very best & keep safe!

SYLVIA K.  |  Overall Experience 
Clasificación:
5.0

Gracias

lynwood r.  |  Overall Experience 
Clasificación:
3.0

Staff needs to be a little more?attentive to and speak up clearly, especially when dealing with senior citizens and not havi office chit chat with coworkers.

ANGELA P.  |  First Impressions 
Clasificación:
5.0

Curt was exceptional: knowledgeable, efficient, & personable. I had a very positive experience.

MAINERD S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

YODIT Y.  |  Overall Experience 
Clasificación:
4.0

Just has COVID closed the schools I stored my daughter stuff and I now removed them 2 years later and her stuff is secured and in mint condition

sherrylene w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie Michelle S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

kamala q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

noah F.  |  First Impressions 
Clasificación:
5.0

I would recommend u,-Haul to anyone.I never had a problem and the staff are polite and helpful.

donna w.  |  Overall Experience 
Clasificación:
5.0

Gracias por este servicio.

Elba P.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

george b.  |  Overall Experience 
Clasificación:
1.0

The staff was always more than miserable, and we had to encounter them often since our card didn't work for the gate when we came. Whenever we came to our unit the step ladders were broke.

Chantell T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio S.  |  Overall Experience 
Clasificación:
5.0

Buen servicio

Antonio S.  |  First Impressions 
Clasificación:
5.0

Manager went above and beyond with customer service!

Katherine S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Xin G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kachen S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hairuo S.  |  Overall Experience 
Clasificación:
5.0

Christopher Francisco The permit of the firm is the best employee. He is well-intentioned, focused on his work with all his might. He is truly the best.

Ebru S.  |  Overall Experience 
Clasificación:
2.0

Suspicious charges on my account.

Carla P.  |  Overall Experience 
Clasificación:
5.0

We plan to use U-Haul Moving & Storage At Central Square again next summer.

Freddie S.  |  Overall Experience 
Clasificación:
3.0

There where people sleeping in there unit they a had car battery to run a inverter for there phones laptops furniture everywhere and there car was there all day making difficult to move my stuff

Morgan P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Lukas B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

kevin c.  |  Overall Experience 
Clasificación:
2.0

I arrived at the facility a day before my move-in storage date to ask questions about the process. The employee behind the desk was not very helpful when I asked where to pick up the truck and where the storage units were located. All he could tell me was that my reservation existed for the following day, and he told me that tomorrow I would, "pick up the truck and then store [my] stuff", which I clearly was already aware of. I booked this months in advance and double checked with a Uhaul employee over the phone that the size of the truck and storage units would be large enough for a full size bed, a sofa, and multiple suitcases. Additionally, I was clearly told that monthly storage was pro-rated. Upon arriving, I could not fit my bed in the storage unit and had to rent a second unit last minute. On top of that, all lower level units were full. The only upside was that there was one other storage unit available for me to use on that day, which I was grateful for. The storage unit was clean enough, though I had very strong allergies as soon as I walked into the storage space, and my skin started breaking out into rashes within minutes, which rarely, if ever, happens. Overall I would not recommend this storage space and the service I received was misleading and subpar.

Alex C.  |  Overall Experience 
Clasificación:
5.0

The guy that helped me with my storage area and truck was great and very nice

James R.  |  Overall Experience 
Clasificación:
4.0

The staff at this location were awesome! It is a unique storage space and the general manager was very helpful in getting the truck to the storage space. Gracias

Will M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Karissa W.  |  Overall Experience 
Clasificación:
3.0

The storage facility was a poor setup and leaked. One box had water damage and wet under it. The loading area on the second floor had water puddles. I wouldn't use it again knowing this. We were there at least 1.5 years.

mike m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sonya J.  |  Overall Experience 
Clasificación:
3.0

Locker had no lock upon move-in

Leah K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward H.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

renee r.  |  Overall Experience 
Clasificación:
5.0

The staff were extremely helpful and nice. Very clear directions and straightforward service.

Hairuo S.  |  First Impressions 
Clasificación:
3.0

Staff can sometimes be rude.

Will C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Varvara P.  |  First Impressions 
Clasificación:
2.0

Staff is great but it looks like there are people living in the storage units.

Joseph M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Yuchen Y.  |  Overall Experience 
Clasificación:
4.0

General Manager Chris Francisco is exceptional. (A first-rate manager and a responsive problem-solver, Mr. Francisco's terrific customer-service skills make him an excellent representative of the U-Haul brand.) I did have concerns about the presence of many small moths-a problem that persisted in my unit despite Mr. Francisco's prompt retention of an exterminator. Also, I was disappointed to find that my vintage leather suitcase (which had been sitting directly on the concrete floor) showed damage from an unidentified liquid seeping up for several inches. (The affected area was covered with mold, as well.) Mr. Francisco listened attentively, personally inspected the damage, and encouraged me to speak with him again after I had an opportunity to review the case and its contents. I intend to do so at my earliest convenience…

gregory p.  |  Overall Experience 
Clasificación:
1.0

Impossible to speak with the team on phone when needed (the central client service is cannot deal with every issues).

paul d.  |  Overall Experience 
Clasificación:
1.0

It was so stressful and difficult to move our stuff into the uhaul, for various different reasons. 1. The staff were not super friendly or helpful. We had been traveling all day and were exhausted when we arrived, and weren't 100% sure how it all worked. The staff didn't help us understand, but just sort of told us we were in the wrong place and had been told bad information. They were more interested in checking out at 8 pm than helping us. 2. We did finally manage to sort out returning the van and renting a room to put the boxes in. But we were told the garage was broken, so we had to lug all our items nearly a quarter-mile between where we were allowed to park, all the way across very poorly maintained sidewalks, over the raised doorstep, up the steep slope, and through the twisty hallways. It took a very long time. We were expecting to work hard - moving is never easy - but the fact that the garage was broken AND we had to park quite far away AND the only door that worked was raised meant that it was way more difficult than it should have been. 3. The carts! They were so bad! You expect moving carts to be fairly easy to maneuver, but these were extremely hard to steer and push. It was almost easier to carry everything ourselves. We did have to carry things in ourselves at points because the doorways were too narrow, or the carts too hard to steer around corners or over door thresholds. All in all, this was an awful uhaul facility. I'd tell friends and family to go literally anywhere else before coming here.

ELENA R.  |  First Impressions 
Clasificación:
2.0

It was just chaotic. First, the garage door was broken the entire month I was there and I had to drag my stuff in through the small, person entry door and drag it on the carts up the giant ramp to get to my box. Second, I wasn't told the box was going to be stacked on top of another and I'd have to climb a ladder. That wasn't indicated when I was given the unit. Third, I did not know I needed my own lock until I was at the cashier and I had to buy one from y'all instead of something else. Lastly, there was confusion for someone on y'alls end when I moved out. Someone didn't update the records and I was sent another bill which got figured out but it was very annoying. It just wasn't a good experience. The worst part of it for me was the garage door issue, it was broken for a month and no one was there to assist with items I had to literally take apart my furniture piece by piece and shove it through a standard doorway and drag it up the ramp and then climb a ladder and put it away. It was just so frustrating the entire time.

Sarah U.  |  Overall Experience 
Clasificación:
1.0

Garage door is broken and 2nd floor drive up is inconvenient too. Ladder carts are broken and unsafe. Often there are folks using the storage units as a place to rest during the day.

Allan W.  |  Overall Experience 
Clasificación:
5.0

Chris and staff were wonderful for 4 years. I am very grateful.

STANLEY D.  |  Overall Experience 
Clasificación:
1.0

Staff was nice. The garage door was broken so it was very difficult to bring all my furniture into the facility. It was also raining. Also I did not know the units were going to be on the second tier so that made it very hard to lift and fit everything in.

Sophia F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Sandy P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

reuben F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kiara C.  |  First Impressions 
Clasificación:
3.0

Customer service on the phone was really friendly and the facilities were very clean and well maintained. However, I called to make a reservation 2 months in advance, got a reservation number, but when I called to confirm a week before my start date U-haul told me my reservation didn't exist. I made a new reservation, but when I got there on the day I had to move in the desk worker told me the unit size I wanted was no longer available despite the fact I reserved it, so I was forced into an unnecessarily large unit and on the top floor so that I had to figure out how to carry a mini-fridge up a ladder. This all seemed very disorganized and I was not too happy with this. However, to compensate U-haul did give me the first month free, so they were considerate which I appreciate

louise l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

andrea l.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ALASDAIR P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIELLA U.  |  First Impressions 
Clasificación:
5.0

the staff at this u-haul branch were amazing! it was my first time renting equipment and a unit, and the cambridge branch staff supported me through the entire process. they even drove my truck up to the unloading area, walked me to my unit, and moved the portable staircase for me so i could access my second-tier unit. 10/10! thank you!

Lutece D.  |  First Impressions 
Clasificación:
3.0

Somewhat tired and unwelcoming staff. Do not understand my last name and first name after speaking multiple times.

Nancy H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ivy K.  |  Overall Experience 
Clasificación:
5.0

Very fast service! Has everything we need. Luckily we were able to get a second unit for my sister's stuff too.

JOANNA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashisha p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Olga U.  |  Overall Experience 
Clasificación:
5.0

You helped make our move from Chicago to Boston very simple! Easy in-and-out access with ramp for our car. Big thanks to the staff. Sam Panayotovich

Samuel P.  |  Overall Experience 
Clasificación:
2.0

I rented a storage locker for roughly 9 years. The first couple of years were amazing. It was clean and well kept. However, over the years it has be deteriorating! Trash left all over the place, homeless people leaving out of the lockers, and the employees have became ruder and less likely to help. I really hope the place turns it around.

NATHANIEL S.  |  Overall Experience 
Clasificación:
3.0

Nice location and safe storage place! But the staff was so rude and not friendly at all.

Sooyoun L.  |  Overall Experience 
Clasificación:
3.0

The smell was awful and it looks like some homeless people live there.

Irina B.  |  Overall Experience 
Clasificación:
1.0

Horrible customer service, impossible to get in touch with the staff

Inge H.  |  Overall Experience 
Clasificación:
5.0

Having moved my stuff from Mass Ave to Central was a huge upgrade in ease and cleanliness. But staff in both locations are helpful!

Nina R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

William F.  |  Online Move In 
Clasificación:
4.0

Parking was a bit tricky at times, but being able to drive up the indoor ramp was a nice perk

Michael K.  |  Overall Experience 
Clasificación:
4.0

It seemed like some people use U-Haul as place to live and it raises concerns about the safety of my items in the storage unit.

Irina C.  |  Online Move In 
Clasificación:
2.0

I had a storage that was on the top level and I never could get access to the ladder they have only one that worked properly. The other one didn't work correctly and I never could get access to either of them when I was interested there. I had to pay extra because I need to get into my storage at my convenience but never did so I rent a lower storage that cost extra. The bathroom is very dirty all the time and never no toilet paper. And most employees have attitudes. And some one stole from me in this facility.

melissa w.  |  Overall Experience 
Clasificación:
5.0

U-Haul helped me and my friends out immensely when the COVID-19 crisis began. We had two days' notice to leave campus, and our experience setting up the unit could not have been smoother. The staff was kind, attentive, and understanding during the most chaotic of moving situations.

Samuel N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gustavo V.  |  Overall Experience 
Clasificación:
1.0

Awful staff. Absolutely horrendous and unhelpful....

Andre A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew H.  |  Overall Experience 
Clasificación:
1.0

The representative there were extremely rude and unhelpful. What should have only taken less than 30 minutes took over an hour and a half. I had difficulty checking in online while standing outside in the sun with my stuff, and the reps sat around unwilling to help. Painful experience.

Amoy A.  |  Online Move In 
Clasificación:
3.0

Front desk staff were unavailable for over 15 min and were largely unprofessional and not helpful

Leah H.  |  Online Move In 
Clasificación:
5.0

Super convenient location in central square. Staff is friendly and helpful. Several additional conveniences include that the facility is climate controlled, has a nice restroom (always super clean?!) , has spacious hallways, and they provide several carts for moving your stuff around. Access was easy with the uhaul card, swipe in the right box to check in, swipe in the left box to unlock the door, open the garage door and drive right in. Even though there's really only room for 1-2 cars at the top of the ramp, I never was unable to pull up and do my thing in 6 months of regular use. I paid <$150/month for quite a big space. It's a really good deal considering the price/sq ft in Cambridge. The facility is frequented by homeless people, who probably appreciate the affordable and safe storage. I never felt uncomfortable, and was never solicited for money - they were either chill and friendly or privately going about their business. First month free, and checkout was easy. Just show them a pic of the empty unit. A bit of feedback for improvement: The screws used in the construction of the units were much too long, so there are several exposed screw tips (1-1.5") coming through the walls of the unit, giving a decent probability you could puncture yourself if you were moving stuff around in there and not being careful. These could be shielded with plastic drywall anchors or cut off?

Daniel M.  |  Overall Experience 
Clasificación:
2.0

I got a high unit which was very inconvenient for the move in. Also, the people who worked there were very unhelpful!!!

Yara M.  |  Online Move In 
Clasificación:
5.0

The staff at this location were extremely helpful in a crisis situation. They handled my van and storage rentals quickly and without a single hitch. Moving out of a dorm for the summer is already stressful, and moving out with two days' notice infinitely more so--but the team here made it as smooth an experience as possible.

Samuel N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachael F.  |  First Impressions 
Clasificación:
1.0

Rude front staff

Kevin Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

veronica g.  |  Overall Experience 
Clasificación:
5.0

When I no longer needed my uhaul unit, they were extremely flexible with moving out.

Karissa W.  |  Overall Experience 
Clasificación:
4.0

Staff today was somewhat rude.

george z.  |  First Impressions 
Clasificación:
5.0

Very helpful and informative on the first time I called, then the second when the website gave me problems, then on the third when I had to change my online reservation person! This was a crazy busy day for them with the college (virus) shutdowns and frazzled students and parents, but you wouldn't know it from their kind demeanor! And I talked to two different women, both wonderful! A heartfelt thank you for your info, empathy and professionalism! And I wish I had their names (this was on 3/10/20 if that helps you figure out who helped me.) ! I will recommend your location to anyone!

Lesa D.  |  First Impressions 
Clasificación:
5.0

The manager, Jussara (sp?), was extremely helpful.

kevin D.  |  Overall Experience 
Clasificación:
5.0

Got the service I needed and didn’t have any problems

Ivo R.  |  Overall Experience 
Clasificación:
5.0

add a few more ladders for people with second level storage

SHELIA Y.  |  Overall Experience 
Clasificación:
5.0

People were friendly, building is nice, I like the way you access the unit.

robert s.  |  First Impressions 
Clasificación:
2.0

I was always afraid to go into the the facility because of the homeless people living in the storage units. The ramp/parking situation was incredibly inconvenient, would be improved by parking spaces.

Zoë K.  |  Overall Experience 
Clasificación:
2.0

Female was most friendly. The males were cool, disinterested, unclear regulations.None were accommodating. excessive surprise charges appeared on debit card. U Haul reps negligent or predatory. :(

Kathleen B.  |  Overall Experience 
Clasificación:
5.0

All employees I’ve worked with from start to finish and monthly payments have all been fantastic...thank you!!

Josephine R.  |  Overall Experience 
Clasificación:
2.0

When I rented my locker I was told that I had access 5am to 10pm. I rented a car to bring my things that night at 8pm and found I had no access. Furthermore, I was refused 24-hour access $10/month.

jon t.  |  First Impressions 
Clasificación:
5.0

This is our 3rd time renting a storage unit at this location. The staff is friendly and helpful, and the unit is clean and very convenient. We will be back next summer to rent again!

KAREN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Xiao M.  |  Overall Experience 
Clasificación:
1.0

Awful experience checking in. I specifically chose this location because I was able to reserve a large lower level storage unit only to show up and have no such unit available. Had to give away bed.

Raina D.  |  Overall Experience 
Clasificación:
4.0

The physical facility and staff were excellent, especially compared with other uhaul sites in Boston I have used. I did not give an excellent rating because the uhaul on line billing system is terribl

Ernest M.  |  Overall Experience 
Clasificación:
3.0

The representative was working alone and yet we didn't wait for a long time, which was good. However, they didn't explain how to get to the storage unit well and they seemed annoyed when we asked.

Anastasia K.  |  First Impressions 
Clasificación:
5.0

Great management. Helpful, flexible and understanding.

elijah h.  |  Overall Experience 
Clasificación: