Customer Reviews for U-Haul Moving & Storage at Central Ave

9,518 reviews

8671 Central Ave   Capitol Heights, MD 20743
(@ 495)

(301) 350-3544

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(301) 350-3544

8671 Central Ave
Capitol Heights, MD 20743
(@ 495)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Steven Williams 
Rating:
5.0

Customer did not leave a comment.

James Armstrong 
Rating:
5.0

Customer did not leave a comment.

Antonio Alston 
Rating:
2.0

Customer service was horrible

Frank Ridley 
Rating:
3.0

I rent a 10ft truck most weekends to sell items at a market. This location is ok except when they assign me a truck that gets blocked in by other trucks that have been returned throughout the evening. This has happened about 5 times in the last 12 months which is very inconvenient because it takes almost an hour to resolve it by phone or chat. Mostly, however, I think UHaul should start surveying the app/website experience which is perfectly awful.

MICHAEL GALAVIZ 
Rating:
4.0

Customer did not leave a comment.

Ardrina Stokes 
Rating:
4.0

Customer did not leave a comment.

Mychelle Hunter 
Rating:
5.0

The wrong pictures were uploaded to the visual check-in. But the customer service person helped us rectify that. We found the side view mirrors to either be too loose to stay in place or too tight to move. We finally did get them in the right spot for driving. Small things like that are easy to overlook but critical to a great experience.

SANDRA CLAAR 
Rating:
5.0

Customer did not leave a comment.

LEONARD MCALPINE 
Rating:
5.0

Everything was gry

KELVIN RICHARDSON 
Rating:
4.0

Customer did not leave a comment.

Mary Rosalie Flauta 
Rating:
5.0

Customer did not leave a comment.

JEANNETTE BOOKER 
Rating:
5.0

N/A

Aaron McGue Jr 
Rating:
5.0

They are a 10+ other locations need to learn by them especially Takoma Park location

Theresa Prue  |  First Impressions 
Rating:
1.0

Poor customer service. Place is rat infested

Caileb Clark  |  Overall Experience 
Rating:
5.0

The experience was seamless though the process to rent seemed redundant and multiple layers to protect against theft of vehicles. So I get it. However there are other less intrusive security measures to achieve the same goal.

Allan Herring 
Rating:
5.0

Customer did not leave a comment.

Timothy Green 
Rating:
5.0

Customer service was excellent

Amber Means 
Rating:
5.0

The guy in the office was very nice and helpful. I know his name starts with a E. He really have good customer service

Shadana Cabell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DeJon Plater  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corderro Ashton 
Rating:
3.0

Customer did not leave a comment.

ZaKiya Epps 
Rating:
5.0

The young lady that helped me was very thorough. When the trailer that I wanted to rent was not available, panicked, but she offered an alternative…a rental van, which worked out perfectly because I didn’t have much time to waste and needed to get to my event. Renting the van obviously cost more than renting a trailer, but her quick thinking allowed me to satisfactorily service my customer with their last minute request for music equipment that they needed for an event that was starting 2 and a half hours later, and you know that satisfying your customer is most important. Cudos to the young lady that helped me help my customer.

arvel howerton 
Rating:
5.0

Aokay

Lawrence Moore 
Rating:
4.0

more employees at the check in.

WALTER BOYD 
Rating:
5.0

Customer did not leave a comment.

kathleen reddick 
Rating:
1.0

I made a reservation, and was told the unit I reserved wasn't available. I then had to have a representative (Giovanni) assist me with getting another uhaul storage location. He was great he was the only thing that deserves 5 stars in this process. The link I received for the new location to complete the check in said that I didn't have a reservation which I did. The app didn't work at all for online processes. Eventually I was able to move my stuff in. Then I wasn't even able to turn my uhaul truck to the new location because it was after hours. I had to take the uhaul truck to where I originally requested. I honestly feel like uhaul owes me some miles for the inconvenience.

India Thomas  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles Davis 
Rating:
5.0

Customer did not leave a comment.

Derek Lovelace 
Rating:
5.0

Customer did not leave a comment.

JEREMY CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

Aderemi Akintayo 
Rating:
5.0

staff was very great, very professional about elevator it was broken all day

LISA BROKENBOROUGH  |  First Impressions 
Rating:
3.0

I really would like to give a better review but for the most part I did everything myself. The guy who checked me in was busy on his phone the entire time. That was very unprofessional. But overall it was ok.

Waverly Roberts 
Rating:
5.0

Customer did not leave a comment.

michael thompson 
Rating:
5.0

Great customer service and easy convenient check in/check out!

Arik Terry 
Rating:
4.0

Customer did not leave a comment.

Antonio Alston 
Rating:
5.0

Todo excelente 👌

Julio Chicas 
Rating:
5.0

Keep up the good work and services,GOD BLESS YOU ALL!,Thank You Very Much 😊!

DIANE RANDALL 
Rating:
5.0

No improvement needed for Allentown Rd., Andrews use that as a sample for the rest of your place

John Walker 
Rating:
5.0

Great service

Christopher Herndon 
Rating:
5.0

Customer did not leave a comment.

Patsy Anderson 
Rating:
5.0

Customer did not leave a comment.

JAMES MONTEIRO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taniya Robinson  |  First Impressions 
Rating:
5.0

N/A

Robert Gray  |  Overall Experience 
Rating:
5.0

The customer service at this location is always excellent! I have rented trucks in the past and they are always clean. But it’s not the equipment that makes me come back, it’s the staff and the manager. I just wish they could manage the pest issues within the storage area that customers bring in with their personal stuff.

jatuyana cooper 
Rating:
2.0

Poor customer service - rented a truck and instead of being helped at the counter, the owner made me do self check-in on my phone. When I asked to close my account, the customer service agent asked me to come back to the facility and take a picture of my empty unit. They refused to go check themselves which was only a couple of steps from their desk.

ALEXIS FARRAR 
Rating:
5.0

Customer did not leave a comment.

Roscoe Casey 
Rating:
1.0

Stop robbing customers on the gas

Claver Taylor 
Rating:
4.0

Customer did not leave a comment.

MICHAEL MCNEIL 
Rating:
1.0

The customer service is awful! We rented a truck to deliver furniture to a local shelter for women and children to refresh a room. When picking up the truck the sales person overcharged us for furniture pads we did not purchased. Then told us she couldn’t take them off and the general manager who was not there had to do it and would be there when the truck was returned. No other information was given. The manager was still not there when the truck was returned. They said write down your contact information and he will call you later. 3 days later I had to call to get the extra charge taken off. In the meantime I was charged $48 for 4 gallons of gas. When we picked up the truck it was on Empty. When we returned the truck it was on Empty. It is a scam! An extra $30 is charged if the gas is under 1/4 when returned even if their records say it was on 1/4 before renting it. Save yourself a headache!

Blayre Redrick 
Rating:
5.0

The sales associate, Kei, was extremely kind and professional. I did not get the names of the others who helped with the process, but you have an excellent team. Thank you for such a smooth checkout and return of the truck process. I appreciate it. I will use U-haul again the next time I need a truck. Kind regards! Phyllis Williams

Phyllis Williams 
Rating:
5.0

Customer service has very great and polite

Darren Bowser 
Rating:
5.0

The ladies at the location was very helpful and friendly! Great professionalism.

Anthony Stevens 
Rating:
5.0

Customer did not leave a comment.

Zeb Murray 
Rating:
5.0

Customer did not leave a comment.

FELTON RITCHIE 
Rating:
3.0

This is my favorite location. Although transaction took longer than expected, the representative was very helpful and knowledgeable. He was very good at multi-tasking.

wendy phillips 
Rating:
4.0

The drop box should look like the one on the app and in a location that is easy to find after hours

Charlene Hill 
Rating:
5.0

Customer did not leave a comment.

Keisha Fleming 
Rating:
5.0

Service was great at this location the people were very pleasant but the price at the end of. My rental was not what I expected! I’ve never paid that much before. Might consider another company next time

linzie Lewis 
Rating:
5.0

Customer did not leave a comment.

DEBBIE SEAY 
Rating:
5.0

Service at counter very good but awful experience with checking in process. I always rent trucks but I had to keep taking picture of me and my id. It was awful lasted more than 45 minutes

Janet Bandy 
Rating:
5.0

Customer did not leave a comment.

Alicia Pinkett 
Rating:
3.0

They charge you for things that you get .

Rozan Gillis 
Rating:
2.0

My first month was free but I get charged. No refund was given

Cassandra Jackson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peggy Thomas 
Rating:
5.0

Customer did not leave a comment.

ERIC STAPLETON 
Rating:
5.0

Honestly everything was great and the customer service gentleman was polite and knowledgeable. The only thing I would change is possibly lowering the rate per mileage to $1.

Jenny Garcia 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA Stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mattie wright  |  Overall Experience 
Rating:
5.0

I get excellent service. Thk yu Mrs. Hawkins.

Yvonne Hawkins  |  First Impressions 
Rating:
5.0

Giving more information to those who are requesting the service for the first time (like in our case) would be great and less stressful.

Joseph Ndoko 
Rating:
3.0

I was double charged for no reason and when I called to report the issue, a female answer with bad customer service

TALIB ABDUL 
Rating:
5.0

Customer did not leave a comment.

GANIYU BAKARE  |  Overall Experience 
Rating:
1.0

The process was too long and lines were too long. The U-haul representatives ask me the customer to do all paperwork on my cell phone that they usual do on their computer.

Denice Milton 
Rating:
5.0

I had a good experience with U-Haul, so far so good. Keep up the good job.

Christina McBryde  |  Online Move In 
Rating:
5.0

No improvements needed.

kevin Ratiff 
Rating:
5.0

Nice customer service

Benedict Chibueze 
Rating:
3.0

The wait time to receive service at the front desk was pretty long. So it would be appreciated by customers to be seen in a timely manner.

Eric Holmes 
Rating:
5.0

Excellent service

Janet Bandy 
Rating:
4.0

Customer did not leave a comment.

Aleksander Mason-Finch 
Rating:
4.0

Customer did not leave a comment.

KEITH WALKER 
Rating:
1.0

I was there for 3 hours due to the literal WORST customer service I’ve ever experienced at U-Haul and I’ve been renting for over a decade. After today’s experience, I will never use U-Haul again, switching to budget SMH.

Sachi Greene-Dover 
Rating:
5.0

Excellent customer service; had to switch truck size at the last minute and had no issues. Everyone on staff was helpful and courteous; awesome experience. Employees made customers feel right at home; which in my case is a really good thing lol.

Craig Boseman 
Rating:
5.0

The employees here are always helpful and friendly. From the counter to the return area. We appreciate their effort. Let them know that we customers appreciate them

Charles Tracey 
Rating:
5.0

The sale representative Keiona was very helpful and knowledgeable about our whole process.

CATHERINE GOLDEN  |  Overall Experience 
Rating:
5.0

The Customer Service Representatives on 02/18/24 was very helpful . Thank u !!!

Sabrina Arrendell 
Rating:
3.0

Customer did not leave a comment.

DIANNE ROGERS 
Rating:
4.0

Customer did not leave a comment.

DEBBIE SEAY 
Rating:
5.0

Customer did not leave a comment.

Lashawn Flournoy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TANYA FLOURNOY  |  Overall Experience 
Rating:
5.0

All of the employees are always friendly and helpful at this location

CHARLES TRACEY 
Rating:
4.0

Customer did not leave a comment.

Kiara Lewis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DIANE PRESTON  |  First Impressions 
Rating:
5.0

I absolutely admire the staff that assisted me … Will definitely recommend

olivia perason  |  First Impressions 
Rating:
5.0

Nothing. Thank you

Gary Lynton 
Rating:
4.0

Customer did not leave a comment.

TOM JALLOH 
Rating:
5.0

Customer did not leave a comment.

JAMES GREEN 
Rating:
1.0

Someone should revisit the structure of this location. The workers are friendly when they are at their post and you catch them. If they aren’t there, you will be waiting for a while. There was a worker who was eating her breakfast while customers were waiting, and another associate had to get her. Again, everyone was friendly. If you have an early morning ( between 7-8 am) reservation, be prepared to wait a while for your rental. And be prepared to wait until after the trucks have finished fueling before you can leave. Whoever designed the area and established the reservation times, should come and revisit their work. I had a reservation at 7:30 am, I had to wait for about 30 mins to leave because I was blocked in. This was due to the trucks refueling their tanks. The wait time was increased further because no one was at the desk when they came to do their check -in.

Kenneth Fishe 
Rating:
1.0

Confusing drop off location, nowhere to park the truck and took me forever to find the “orange” Dropbox because it wasn’t orange.

CHANTARA JACKSON 
Rating:
4.0

Thank you

Gilbert Thomas  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

CORNELIUS FOGG 
Rating:
5.0

I truly recommend this place. There team is very professional and helpful. There vehicles were very clean and well maintained. I truly appreciate there team for the notification of me leaving my wallet in the truck within 15 minutes of me returning the vehicle. Thank you. for your helpfulness and honesty this could have been a disaster for me. KEEP UP THE GOOD WORK.

Teon Fraizer 
Rating:
4.0

Customer did not leave a comment.

Alicia Pinkett 
Rating:
5.0

This u haul give.you good customer service.

RICARDO STEWART 
Rating:
5.0

I am well please with there overall services

GRACE ALARAN  |  Overall Experience 
Rating:
5.0

Bumper hanging off, holes in vehicle, tire light on

Tommy Snipe 
Rating:
4.0

Customer did not leave a comment.

KENASAR JNO BAPTISTE 
Rating:
5.0

As far as I was concerned, nothing, the staff were customer friendly, efficient and very senior patient (smile) which is very appreciated.

Linda Bates 
Rating:
5.0

Customer did not leave a comment.

Bryan Matthews 
Rating:
5.0

The staff are extremely friendly, helpful and professional. They are patient and diligent in their duties of helping customer, both with myself and as I watched with others renting equipment.

Romuald Tchouante 
Rating:
2.0

See above

Brent Drake 
Rating:
3.0

Take better care of the equipment maintenance it was not serviced at all

BRIAN JOHNSON 
Rating:
5.0

Customer did not leave a comment.

olawonuola Adio 
Rating:
5.0

Customer did not leave a comment.

Janice Smith 
Rating:
5.0

Helpful staff.

GANIYU BAKARE  |  First Impressions 
Rating:
5.0

make sure vehicles are clean before someone else use the vehicle.

Paula Johnson 
Rating:
5.0

Keiona P, She was really professional, makes conversation in a friendly manner, explain all the details about it… I really recommend this location, Finally, Cause other ones I visit before not good at all!

vicky Escobar 
Rating:
5.0

Very welcoming

JAMES KELLY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN ANDERSON 
Rating:
2.0

Lot was congested, office and lot smelled like weed, trailer was pretty beat up (but functional), trailer was dirty, and straps on trailer were badly worn. When returning equipment was told to pull trailer to back of a congested dead-in lot; then, was told to back the trailer out of the lot (probably 100 feet) when they realised there was no space. After dropping trailer off on time, and was told I was checked in, I got a call an hour later telling me my equipment return was pass due... overall a bad experience.

Octavis Woodard 
Rating:
5.0

Customer did not leave a comment.

Beverley Dixon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ethel Edmondson 
Rating:
5.0

Customer did not leave a comment.

kyla treadwell 
Rating:
5.0

Customer did not leave a comment.

Deedee Gray  |  Overall Experience 
Rating:
5.0

Very helpful

Lloyd Logan 
Rating:
1.0

My worst experience at haul ever.please ask your store manager how my experience was,because if not for him I would have gotten an EMPTY TRUCK.And if not for Santana I would have payed $311.00 for a $110.00 truck.longday

Lawrence Ross 
Rating:
5.0

Inaccurate charge for gas. Bald tires and no horn

Tommy Snipe 
Rating:
5.0

Customer did not leave a comment.

robinette tiller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Josephine Wilkins-Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chante Shaw  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

samantha pope  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cassandra Jackson  |  Online Move In 
Rating:
5.0

Thanks

LYNN CUBBAGE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Audrey Carter  |  First Impressions 
Rating:
5.0

I received great help reserving my storage.

Ambruce Onyeukwu  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

onofrio gallo  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHINA ADDERLEY  |  Overall Experience 
Rating:
4.0

The staff was Courteous, caring, kind and friendly. They understood and complied to my needs. Thank you

VARANN CHAMBLEE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MAURICE JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KANYSHA SMITH  |  First Impressions 
Rating:
5.0

The employees at this location always have had wonderful customer Irving is new and does a great aand has the perfect attitude to be a team player at uhaul thank you UhAul 🫶🏾

CHAUNTAY TYNES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DORISE ROBERTSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Calvin Collington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mattie lee  |  Overall Experience 
Rating:
4.0

Staff is great

mattie lee  |  First Impressions 
Rating:
5.0

Service here is unmatched. Every staff member went above and beyond. They should be the standard for great customer service

Shemica Hill  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laquiesha Reid  |  Overall Experience 
Rating:
5.0

Very friendly and understood my situation. Took care of me and my stress was gone . Didn't have to worry about my things getting stolen

KENNETH PETTY  |  First Impressions 
Rating:
5.0

Very professional

Artia HarperLynch  |  First Impressions 
Rating:
5.0

The staff was friendly and helpful

Herman Coleman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADEBOWALE AJIBOLA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Aracely Kelly  |  First Impressions 
Rating:
5.0

Great customer service

Lisa Caldwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tanisha morton  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Toni Chambers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD MCQUEEN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lacey Akinyemi  |  Online Move In 
Rating:
1.0

Very Unprofessional Employee.

Jonee Miller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAWNECE ROBINSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Minnick  |  First Impressions 
Rating:
4.0

Ad said 1mo storage free but fine print indicates one way only. Sad

Patricia Padgett-Neal  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Rochelle JOHNS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AKOSUA ISHANGI  |  Overall Experience 
Rating:
4.0

The wait times at the store was unacceptable. Each time I visited the store I had to wait. For example during my check out process there was only one rep assisting customers at the desk. While he was checking me out of my unit, he was assisting multiple customers on the phone (customers called to pay their bill) and he was assisting customers behind me. I explained to him that I am paying movers by the hour and needed for him to complete my out check out process more efficiently; to my amazement the rep continued helping other customers. As a result I wasted approximately 40 mins and left unhappy.

Bryant Calliste  |  Overall Experience 
Rating:
4.0

The new owner Everette is very attentive with a calm demeanor. The previous one was as well.

bridgett pelzer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Dow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATORIA DEMPSEY  |  First Impressions 
Rating:
5.0

Even during VERY busy hours on phone contact or in person the staff was always accommodating, very informative and patient with me. On phone contact and I was placed on hold, the representative would always check back and let me know that someone will be with me as soon as possible. The facilities and storage units were always clean. I felt very comfortable with the customer service at the Capitol Heights, MD location.

Karmen Johnson  |  Overall Experience 
Rating:
5.0

Every employee was nice and friendly

Duwayne Knight  |  First Impressions 
Rating:
1.0

Had dead mice in my storage.have pictures of it. Will not ever come back! Terrible!

Angel Powers  |  Overall Experience 
Rating:
3.0

Great staff but prices too high

CHINA ADDERLEY  |  First Impressions 
Rating:
5.0

Thank you

Latina Thompson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vicky Taylor  |  Overall Experience 
Rating:
4.0

Everything was great. The guy who helped me was very professional and helpful. Only one problem, they was a dead mouse in my unit.

Jeff Kennedy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrone Frierson  |  Overall Experience 
Rating:
5.0

Excellent customer service and assistance by the management.

michael roberts  |  First Impressions 
Rating:
5.0

Workers,Staff,management all was very helpful,my storage and space was very convenient,THAMK YOU FOR ASKING,GOD BLESS YOU ALL!

DIANE RANDALL  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DWAYNE ELLIS  |  First Impressions 
Rating:
1.0

When removing my things it was mice droppings on my boxes and also in my furniture and all over the floor you expect people to pay storage fees on time put nothing is done about the really bad rodent problem I definitely will never consider nobody to use uhaul

Shawn McDuffie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tawanna davidson  |  First Impressions 
Rating:
3.0

When I got there to rent my truck it wasn’t available at the time stated. I had to wait 2 hrs to gain access. I did not get the first month free according to the advertisement.

ACA L.L.C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

YOLANDA BURRELL  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

DEMETA PETERBARK  |  Overall Experience 
Rating:
4.0

The only thing I noticed was there was a foul odor in the foyer of the storage facility. Friendly staff though! :)

Adrian Hennessee  |  Overall Experience 
Rating:
3.0

Rats and mice destroyed most of my things

ARCHIBALD DELFISH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kareem lewis  |  Overall Experience 
Rating:
5.0

Well maintained facility and friendly staff.

Phillip Barnum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARC WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorenzo SandersSanders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashawnda Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malcolm Wooten  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA YOUNG  |  First Impressions 
Rating:
2.0

I found and abundant amount of rodent droppings and sub stained damaged from the activity. Subsequently, I have to file a property damage claim because of this.

Tonya Forbes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARY BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

howard jones  |  First Impressions 
Rating:
5.0

My experience with the Manger, Jerome Thomas and also with Johnice Rucker was excellent. They were very professional in everyway and met all my needs from securing a van to acquiring a storage. Yes, I would recommend my family/friends to use the facility.

Denise Nelson  |  First Impressions 
Rating:
5.0

Thank you for the time that I've used everyone and all staff was excellent and conditions thank you again

thomas covington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BONITA BRISKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diane alexander   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HELEA HARRIS  |  Overall Experience 
Rating:
2.0

Staff is very communicatively lazy and very assumptive, despite me saying that I've never been at the facility everyone I spoke with assumed I knew everything. No explanation of where my unit is located. Employees vehicles parked in the loading dock restricting access to the parking to unload for storage units. Employees not in uniform looking unkept, on their phones while checking in returning equipment and not paying attention to detail leading to mistakes and unwarranted charged. Will never recommend this location. Terrible leadership and management.

Ivan Lewis  |  First Impressions 
Rating:
5.0

Staff very professional polite and helpful towards my needs

Sandra Briscoe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony jones  |  First Impressions 
Rating:
5.0

Beautiful People 😍 Player

michael player  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

natalie dorris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LONTE ALSTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAYMOND AKINLOSOTU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Upchurch  |  Overall Experience 
Rating:
5.0

Very effective and efficient storage facility.

Phillip Barnum  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

AMANDA CAVINESS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

deborah sharp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marve Daypalmer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aleisha Hunter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone Frierson  |  Online Move In 
Rating:
5.0

It was what I needed in my time of need . Thx

Monica Christian  |  Overall Experience 
Rating:
1.0

Mice,Mice,Mice

LATOYA MARTIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicole knight  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gretchen veira  |  Overall Experience 
Rating:
4.0

The move out experience was somewhat challenging but the staff was excellent.

Thelma Jarrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nathaiel richmond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GANIYU BAKARE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Baily Towns  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

A'JAHAN LOVE  |  First Impressions 
Rating:
5.0

I had a very pleasant experience with U-Haul for 18 years. If I need storage in the future it will be U-Haul.

LANITA JONES  |  Overall Experience 
Rating:
3.0

After all the monies spent and even the insurance used...I was VERY disappointed to find out that my boxes were covered in mildew on their bottoms. And even though I had insurance I KNOW it's a waste of time to complain and try to file a claim or whatever. So it is what it is and it was what it was...wasted monies. Staff was great but the rat droppings and mildewed boxes mean that I would either NEVER use your facilities again or in the future should I have to I would never purchase your boxes to pack my items in but instead use plastic totes. Thank you :)

PRISCILLA HAFFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maya Goosby  |  Online Move In 
Rating:
5.0

This is a good environment to make friends.

ALIEATHA HARDEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOANNE BIRT  |  First Impressions 
Rating:
5.0

Great adventure and enjoyed it.

Roderic Swiner  |  First Impressions 
Rating:
5.0

Shanta an her co workers made u feel like your family, UHaul has been around helping in critical times,I wanna sayThanks!

Anthony Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikko Pitt  |  First Impressions 
Rating:
5.0

My unit didn't come with a lock. I brought my own lock.

Michael Hall  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

reginald allen  |  Overall Experience 
Rating:
5.0

I was so happy and moving so fast I can't seem to find my two storage keys I would have done that very young lady India was just too kind and I really feel like I'm part of a new family I appreciate you guys help and God bless you God bless uhàul

VERBEL JOHNSON  |  First Impressions 
Rating:
3.0

The workers need to explain to the customers, how to return the vehicle not just where to return the vehicle. And help them when it comes to finding the storage unit, so they don't have to walk all over the storage building trying to find a unit it was like walking in a maze.

Norma Ruffner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

junetta green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PENELOPE SMITH  |  Overall Experience 
Rating:
5.0

Loved the staff and location

CHARLETA DUCKETT  |  Overall Experience 
Rating:
4.0

I didn't like the fact that the staff member didn't show me how use the key pad or to tell me

Rose Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PRICE  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Velma Dark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richaee Shorter  |  First Impressions 
Rating:
5.0

I wish it was 24 hr access but hey I can’t have it all

Yasmin Byrd  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ganiyu Bakare  |  Overall Experience 
Rating:
4.0

I had a great experience at this Uhaul except for they are trying to make you go through the entire rental process by yourself. Thankfully, Shante was there to help me through my entire process. She went about and beyond to help showing me where my storage was how to access it. I look forward to customer service and human interaction like that to assist me with things. I’m giving it a 4 star because of her (Shante) but the new process doing everything yourself I would have definitely given it a 2 star.

Bessie Stroman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Veronica Minor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hazel Johnson   |  Overall Experience 
Rating:
3.0

The bad experience/ The customer service ask my husband twice do we want we said NO!! she still put coverage on our bill.

ALICEA KIMBROW  |  First Impressions 
Rating:
1.0

I missed one payment and my storage was locked.i was hospitalized and I explained to them over the phone that I was out of the state hospitalized,they told me that they will go ahead and sell my stuff.theybwentvahead and sold my property only to email me to tell me that I owe them $1500,I only owed $200 for the monthly bill,when they locked it and decided to sell my stuff,how did I owe $1500 after being locked out and after they sold my properties.you guys are the worst.

chikaodiri Jonathan  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Anthony Smith  |  First Impressions 
Rating:
4.0

My unit had rat's

ERNEST PRICE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CATHERINE BERRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Belinda Hester  |  Overall Experience 
Rating:
5.0

The Staff was exceptional, from the beginning to the end of my experience. Thank you!

Hazel Chan  |  Overall Experience 
Rating:
4.0

They were very helpful with what I needed and what supplies I should needed

Carol Pitt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TORRANCE LEWIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hazel Chan  |  First Impressions 
Rating:
5.0

It was my first time using Uhaul storage and I would definitely be using it again if need be. Every staff member was always helpful and courteous would definitely recommend.

Chanda Conrad  |  Overall Experience 
Rating:
2.0

Process took long and the interactions were lackluster / rude at times . Convenient area, GM / staff was helpful with getting in but definitely missed a lot of info / had little moments that weren’t too kind/ nice fr .

Kaivon Pearson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gregory Quattlebaum  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jarel Welch  |  Overall Experience 
Rating:
3.0

Mice Mice Mice Mice Mice Mice Mice Mice Mice droppings on absolutely everything. I had furniture and Clothing in my unit. I was disgusted

NETASHA WILLIAMS  |  Overall Experience 
Rating:
5.0

Chauntay and Corey are always a delight. The guy I work with the first time was also cool and very professional. Forgot his name but he had dreads and held down the fort during the Monday afternoon rush

Lauren Gillespie  |  First Impressions 
Rating:
4.0

Storing my belongings was very convenient and easy. The only downside to my experience was that my belongings were soiled by the rodents in the facility.

Jacquetta Greene  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAMAR JONES  |  Overall Experience 
Rating:
5.0

Nice one 👍

sam omotola  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

deborah sharp  |  First Impressions 
Rating:
5.0

Thank you for your support and excellent service during the time when we stored our belongings at U-Haul. Mr. Corey is a true professional who has a heart for his customers. Thank you Mr. Corey and all your staff who were patient with us. We had an inconvenience of mice. Maybe the neighbor had food. We did not have food. Thank you so much

Lucilla ferdinand  |  Overall Experience 
Rating:
3.0

I was unable to access the my unit with the card and or pin #. That was my main issue. It was taxing. I know when I go back there will still be issues with accessing my unit. Please have this rectified.

Monica Christian  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kendall carpenter  |  Overall Experience 
Rating:
5.0

Great customer service, wonderful staff/ management and positive energy 375 days of the year. High volume facility but wait time move quickly and great attitude welcoming.

Arthea Montgomery  |  Overall Experience 
Rating:
1.0

Mice, mice feces, urine on my boxes and container/a( I CLEANED OFF), feces in my storage boxes, feces along the base inside my storage unit, and life in one of my boxes! Why place a mouse trap in the compartment? To curtail the vermin? I lost a substantial amount of money and time on 01/14/2023, especially with the hired help. None of my helpers wanted to touch a single box after witnessing it! I did not have gloves for us because we were not expecting this! I’m stunned and disgusted. When I received my first storage area, the first thing I did before placing any item in was a prominent spot on the floor filled with mice feces! And so, being given another size of storage in less than three months, it worsened! I want compensation for all the time and money lost because of U-Haul’s negligence!

Robert Thompson 11  |  Overall Experience 
Rating:
5.0

Good service

Jerome Butler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHY MEADE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEBENE SMITH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NICOLE EVANS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

karen brock  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danielle Jeffcoat  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vethani Mosley  |  First Impressions 
Rating:
2.0

The rats or mice ate through my storage boxes

Barbara Whitfield  |  Overall Experience 
Rating:
5.0

Mr Weaver and staff was patient, friendly, considerate and professional. I would definitely recommend friends and family.

charles jones  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANGEL SIMPSON  |  First Impressions 
Rating:
5.0

Excellent customer service.

Karol Wonsom  |  Overall Experience 
Rating:
5.0

Thank you all for your customer service and for being very attentive to your customers even at your busiest.

Precious Godbee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

winford johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JERRY LYLE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TORI DARK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gregory williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

barbara brown  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

FELICIA YOUNG  |  Overall Experience 
Rating:
5.0

I want to commend Corey Weaver and his staff for their customer service and thoughtfulness. They provided me with truck and storage rentals using care and efficiency. The staff was very helpful and kind. Thank you!

Mauirce Penn Jr  |  Overall Experience 
Rating:
4.0

The only thing is you guys need more carts.. everything else is perfect.. your staff was excellent thanks again

Derek Dodson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanquetta Williams  |  Overall Experience 
Rating:
5.0

Corey- general manager was a huge help to me and my family. We owe him a huge debt of thanks and we appreciate him very much....

Steven Winkler  |  Overall Experience 
Rating:
3.0

Haven’t visited or move things in yet so I’m unsure of how it really is.

Britney Keanan  |  First Impressions 
Rating:
5.0

Manager Cory was very knowledgeable, and pleasant.

anita gardner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ganiyu Bakare  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FREDRICKA POLLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alesha Hoover  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY ROTIMI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ciara Houston  |  Overall Experience 
Rating:
2.0

I'm still traumatized by being assaulted by your employee. Traumatized and not safe. Traumatized and.out of money I didn't have. The assistant manager and employee both should be fired. Calling the police and making false statements is a crime. One which left me traumatized.

Sharon Austin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bernadette hadley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlotte Boyd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lee stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAMAR JONES  |  First Impressions 
Rating:
4.0

Some one cut my lock and was never informed. I was charged for the month of November when I have closed my unit. I need my refund asap.

gary cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

myesha millar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Latson  |  First Impressions 
Rating:
5.0

Corey and his team members ( Assistant Manager, Miyon, and staff) were extremely helpful throughout my entire experience at this location. Could not have asked for better service. Thank you guys ! Reginald Wright

reginald wright  |  Overall Experience 
Rating:
5.0

Always helpful, knowledgeable, kind and efficient.

Janet Bandy  |  Overall Experience 
Rating:
5.0

I was always greeted helped,and advised by friendly and knowledgeable personnel. I stored my property for several years and have no complaints about the service. It was excellent.

DAVID HUGHLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara Mashack  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Justin Williams  |  Overall Experience 
Rating:
5.0

Great. Keep up the good work.

Adejonwo Majekodunmi  |  Online Move In 
Rating:
5.0

Great customer service!

Jade Bowman  |  First Impressions 
Rating:
5.0

Excellent service

euzele powell  |  First Impressions 
Rating:
5.0

Central ave capital heights great staff. However, someone pit alert on me not getting truck because my driver owed money. I had to pay his fee in order to get a truck. They said just because I knew him I could never get a truck. This was at eagles landing stockbridge ga uhaul. The staff there was great but I want to talk to corporate about that descrimination policy 404-955-3049. Urgent before I contact the news.

Janet Bandy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laura washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

1441 Incorporated  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher hunt  |  Overall Experience 
Rating:
5.0

Fantastic

Donte Carter  |  First Impressions 
Rating:
1.0

Mice got into my storage unit and chewed up some of my stuff like my books and my chair. There was mice droppings on boxes and my furniture. I had to remove everything and clean something’s other stuff I had to throw away. I was very disappointed and bothered that my personal stuff had mice running through it.

jatuyana cooper  |  Overall Experience 
Rating:
5.0

Professional and friendly staff

Joyce Shambley  |  Overall Experience 
Rating:
5.0

Corey Weaver was very knowledgeable and helpful. Was very happy with his customer service skills. I thanked him at the store but I have to again, thank you for your help.

SHANDALE HERMAN  |  First Impressions 
Rating:
5.0

The personnel always exhibited good customer service and were able to answer questions when asked. My only concern probably like everyone else, if they were busy the called rolled over to a Uhaul person not physically at the location. Not sure if any of the messages i left actually made it to the store manager/personnel. The move out was smooth. we have been a long time customer but had to move out due to a death i n the family and we gave away or consolidated the items of our mom after her recent passing.

RHONDA LAWSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

1441 Incorporated  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lonnie Scales  |  Online Move In 
Rating:
5.0

Awesome staff!!! Always helpful, kind and cheerful.

DAVID HANSEN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Darwin Tyson  |  Overall Experience 
Rating:
5.0

Corey Webster and his staff are the best. Really well run facility. AAA+

gary crumpler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larya Watson  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Theressa Holloway  |  Overall Experience 
Rating:
5.0

I was very 😌

Brendalyn Harper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARO ROBINSON  |  Overall Experience 
Rating:
5.0

I've had to extend rental several times but they were/are very accommodating.

James Bethel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha Brinson  |  Overall Experience 
Rating:
5.0

Such an excellent staff and management of Corey, Jazmine, ms.lee and everyone at this facility site location!

cynthia garnett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DWAYNE JACKSON  |  Overall Experience 
Rating:
5.0

I don’t know the lady's name, but I understand it was closing time, and she was brushing me off, but the gentleman with locs was beneficial. He was off and in his car leaving but seeing I had trouble getting access, he stopped his car to assist. I appreciated that because he could’ve kept going, but the fact he got out of his vehicle to help was genuine. Versus me being in the employee's face, and she brushed me off because she was closing it was not polite. But overall my experience was great.

Victoria Grinnage  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kizzy washington  |  Overall Experience 
Rating:
5.0

Great customer service

Robert Gray  |  First Impressions 
Rating:
5.0

The manager is wonderful. He work very well under pressure and remain calm and nice 👌

GODEFROY HOUINSOU  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA HOWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA BELLAMY  |  First Impressions 
Rating:
1.0

The manager was not having a good day, she was huffing and puffing the whole time I was there and not friendly at all.

EBONEE BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

taneijza davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD HEMBERGER  |  Online Move In 
Rating:
5.0

The only issue I have is that there was no lock inside my unit when I originally opened it. However, Corey (GM) promptly took care of it.

Kenneth Carr Jr  |  Online Move In 
Rating:
5.0

It is a great facilities

WILLIAM BRITT  |  Overall Experience 
Rating:
4.0

Clean units and friendly staff

Gniepy Barry  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tamika Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Judith Green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Hall   |  Overall Experience 
Rating:
5.0

I have had my furniture stored at this location for several years. The staff is always helpful and the Manager, Corey Weaver, is always accommodating. I would recommend this facility to others. Thanks!

joan watson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCIS GANTT  |  First Impressions 
Rating:
4.0

Well kept and clean all the time

Rodrick Jackson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kimberly Belt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce Stanley  |  Overall Experience 
Rating:
5.0

Your employee was awesome she knew what she was talking about she told me it's very very well and she cared about her customers and she made sure we got what we needed and I really appreciate your

Cordelia Olumide  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIE HILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradon Chenue  |  Online Move In 
Rating:
5.0

The best I wouldn’t go anywhere else!

Lynda Jones-Mcfarland  |  Overall Experience 
Rating:
5.0

Thanks 🙏🏿

James Howard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERICA BRYANT  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

ANDRE PRICE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NextGen Empowerment  |  Overall Experience 
Rating:
5.0

Thanks for maintaining my belonging so long.

ANNIE SIMMONS  |  Overall Experience 
Rating:
5.0

Very nice staff and professional

Sabrina Whittle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL PEOPLE  |  First Impressions 
Rating:
5.0

This location was amazing and went above and beyond to help me. I am so grateful for the staff.

cereza ford  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dennis Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karen brock  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bradley Holmes  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kathy White Robinson  |  Overall Experience 
Rating:
5.0

CORY AND HIS STAFF DISPLAYED EXCELLENT CUSTOMER AND I HAVE BEEN VERY PLEASED WITH THEIR SERVICE THANK YOU

Yolanda Straughter  |  Overall Experience 
Rating:
5.0

Great customer service and knowledge

WILLIAM BRITT  |  First Impressions 
Rating:
5.0

I had a great experience with UHaul. I was able to rent a van and storage the same day. Staff was extremely friendly. Corey made me feel safe . I would highly recommend this location.

Samaria Tillman  |  First Impressions 
Rating:
5.0

Corey is awesome, friendly,?and diligent.

RENITA white-JEFFERSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Salahuddin Robinson  |  Overall Experience 
Rating:
5.0

Very good you all have good service the work us is very nice good job know problem again good service thank for your job

Musa AbdulBari  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Broadway  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

delores horton  |  First Impressions 
Rating:
5.0

To be able to ask questions remain courteous be compassionate Stay stay friendly all those qualities are very important at any establishment. I am happy with the service thank you

PAUL JOHNSON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JAMES WARREN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charnita bey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE GUPTON  |  First Impressions 
Rating:
5.0

The entire staff at this facility is awesome. They are so helpful and definitely take care of their customers. Corey and D’Angelo made it all easy.

Linda Rich  |  Overall Experience 
Rating:
5.0

Availability; I walked in the store and reserved storage space immediately. Also, convenience. Thank you.

brenda johnson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

HB FRANKLIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TANIA HARVEY  |  Overall Experience 
Rating:
5.0

The people that work there are customer, friendly and very knowledgeable about their job!!

Clifford Simms  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

marquetta gaskins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TORI DARK  |  First Impressions 
Rating:
5.0

The manager Mr. Corey has a well trained team of professional staff, polite, helpful, and knowledgeable in the subject matter of customer service. They made my moving experience very pleasant. Thank you.

Hodge Wokoma  |  First Impressions 
Rating:
5.0

There was a girl that was working there on Sunday by herself oh my God she did over 50 people I have customer service is wonderful excellent I love her she was this Sunday by herself I can’t remember her name but she is everything how much Muslim do you want me

SHANEQUA EWART  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBIN REESE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA GARNETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNETTA RILEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALICIA PIERRE-OWUSU  |  First Impressions 
Rating:
1.0

I already spoke to the manager but basically I got Charged the extra miles I had on the vehicle because they changed the lock on my storage unit and even after I paid the fee . The manager didn’t have the kid I needed to get into the storage so I had to wait the next day to take my things out of storage . Mind you I have to pay $.99 per Mike.. so what was suppose to be a 35 mil back n forth trip… was 95 miles and I I had to pay $100 extra

TIONNE PITT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerry card  |  Overall Experience 
Rating:
5.0

They were great

Linda Rich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Williams  |  Overall Experience 
Rating:
5.0

The woman who helped me was working all alone unfortunately with no one helping. The store was very busy with lots of customers and should never be understaffed!! Still, the young woman provided exceptional service and was courteous under pressure and serviced each customer effectively. She didn’t miss a beat, but she could use help, it’s not fair to her or the customers. AND the Central Avenue location needs MORE and BETTER moving equipment for unloading from vehicles to moving into the bldg!! There were only a few all in use! PLEASE!! And the door is broken it doesn’t appear to shut and lock

BONITA BRISKER  |  First Impressions 
Rating:
5.0

The staff appeared to be unbothered but when engaged they were always very helpful. If a mistake was made, they were apologetic and fixed the concerns/issued immediately. Everyone was knowledgeable about products required for the move and assisted me tremendously during this transition. I appreciate everyone there.

marie bangura  |  Overall Experience 
Rating:
5.0

No comments

TANIA HARVEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaretta Thames  |  Online Move In 
Rating:
5.0

GOOD PEOPLE GOOD CUSTOMER SERVICE BE BLESSED U ALL AND THANKS

Sabrina Whittle  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Coretta Webb  |  First Impressions 
Rating:
4.0

I have been a customer with UHAUL for over 20 years, I appreciate the staff for all that you did for my storage needs over the years. You staff have always been respectful and helpful. May God bless you all! Blessings -- Joyce R. Bynum

JOYCE BYNUM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dayna Ravenel  |  Overall Experience 
Rating:
2.0

Still waiting for call back from Corey Weaver at Capital height, MD Message sent below Hi Corey, I scheduled a move out for today, subject to me getting a rental van. When I made the reservation, I received a call informing me that I would receive a call 48-24 hours before pick up if the truck was available. I never received a call. I changed my truck rental to next week, 10/8, I believe and will probably change it again to later in October. I am not moving out as scheduled and was NOT able to change the move out date. My bill is due tomorrow 10/2 and I want assurance that when I pay, my items are still secure. I can be reached at (240) 751-0573 BUT would prefer an email response. Best Regards, Simone Marshall-Campbell

Simpne Marshall Campbell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ebony Smith  |  Overall Experience 
Rating:
5.0

Thnx Mr Corey & Crew😀👍🏾

terina jamieson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hubainatu Davies  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Thelma Lucas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jovon Butcher-Adams  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANGELA PHILLIPS-TUCKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nichole Fractious  |  Overall Experience 
Rating:
5.0

Cynthia Hagan was extremely helpful

Evelyn Savage  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rosa jones  |  First Impressions 
Rating:
4.0

Good customer service

Joeann Jenkins  |  Overall Experience 
Rating:
5.0

Tony helped me rent my cargo van and when I returned, he was extremely helpful, courteous, and professional when I needed a storage unit. I didn't know until I picked up my items that I would need storage so to have the transaction go so smoothly was truly a relief

Natasha Mills  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nichole Fractious  |  First Impressions 
Rating:
5.0

The Front Desk Staff we e very helpful every time I visited the facility!

DIANE PRESTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivett Ayala-Alicea  |  Overall Experience 
Rating:
4.0

I had this 5x10 storage unit for 4 years and a smaller unit for 2 years. Combined to the one which was 5x10. Always Clean. Staff always helpful.

SHEILA MARSHALL  |  Overall Experience 
Rating:
1.0

I had my personal property temporarily stored at this facility and had to throw away 90% of my belongings due to a rat infestation. I have never dealt with such a terrible situation. My time and resources were wasted and I have to buy new furniture because of the filth I witnessed. I am in the process of filing my claim through U-Haul.

Nastasha Belin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

edna carroll  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn Savage  |  First Impressions 
Rating:
5.0

Friendly and nice .

GNIEPY BARRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lesly laurey  |  First Impressions 
Rating:
2.0

I was told that I could not move in after hours but was able to and move in. I had to request to be shown how to use the keycard access and ask to be shown where my storage is located. The customer service sucked.

MARION GIBBS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joeann Jenkins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

genevieve strahan  |  Overall Experience 
Rating:
5.0

Corey Weaver has excellent customer service skills and because of him, this location will continue to thrive.

Jacqueline Morgan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANNA PEEKS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Salahuddin Robinson  |  First Impressions 
Rating:
5.0

Corey was very patient and professional. He answered a phone call and spoke professionally on the phone. Let that customer knows that there is also another customer in front of him.

Hubainatu Davies  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janice mceleveen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Kimaiga  |  Overall Experience 
Rating:
5.0

I received excellent Customer Service from Storage Unit Manager, Mignon Lee and from General Manager, Corey Weaver! They both explained U-Haul’s Policies to me very explicitly and answered all my questions I had since this was my first time ever renting a Storage Unit from U-Haul. One evening after Office Hours, I was at the Property on Central Avenue where my Storage was located and I could not board the Elevator to go to the second floor. It appeared to be stuck or either other Clients/Customers was blocking the Elevator from moving. I waited 20 minutes then I noticed there was an after hours phone number posted on the wall with the GM’s Cellphone number listed ( Corey Weaver’s # ). I dialed his number and he immediately picked it up and identified himself as the GM and related to him how I am Disabled and needed the use of the Elevator but it was not working. Mr. Weaver said give him about 10 minutes and that he would drive back to the U-Haul location and investigate what was going on with the Elevator. I said Great and that I would be standing right in front of the Elevator when he arrived. Another 5 minutes pasted and the Elevator Opened with 2 Men got off with loaded Carts of Furniture. So, it appeared these 2 Men was blocking the Elevator with their Furniture until they finished loading up the Elevator with their items. Out of courtesy, I made another telephone call to Mr. Corey Weaver, as he was driving back into U-Haul to let him know that I was finally able to board the Elevator and told him what the problem was. Mr. Weaver thanked me for letting him know and then the rest of the evening retrieving my items from my Storage Unit went Perfect! I will let other Family and Friends know how accommodating U-Haul Storage Facility is and how U-Haul will go the “Extra Mile” for it’s Clients/Customers!! Humbly Submitted By; Vanessa Williams, July 27, 2021

Vanessa williams  |  Overall Experience 
Rating:
5.0

Customer service was 👍

Telisia Dodd  |  Overall Experience 
Rating:
5.0

Great Staff!!!

Andrew Bennett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francis Gantt  |  First Impressions 
Rating:
5.0

Everybody at this location was very very helpful and friendly. I’m very thankful I came to this location

KIMBERLY CHARGOIS  |  First Impressions 
Rating:
2.0

Staff friendly but not very efficient. I had down all the prep work by way of the internet the night before yet it took her 45 minute to get us in a truck and on our way. Facility was clean but only one person on duty when I was there at 3:00. At one point she was trying to serve 2 other customers. Got in van and it was blocked by a truck. Called for help but eventually had to wiggle out from behind another truck to leave — cutting deeper into the 4 hours. Communication via the internet is way to complicated and cumbersome. Did not know I would have to complete check in before I left the location. Just another way to the cost of the $19.95 rental.

genevieve strahan  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Sonya Freeman  |  Overall Experience 
Rating:
5.0

Go Service

WAYNAE JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BENNIE WRIGHT  |  Overall Experience 
Rating:
5.0

Corey is a great GM he deserves a raise I forgot to call in to have them remove my locks I got all way there unloaded my truck with my storage unit’s locked. Corey got outta bed at 10-10:30 at night to come open my units he’s literally a life saver.

LARRY HAMMOND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANE PRESTON  |  First Impressions 
Rating:
5.0

Everyone that I came in contact was very friendly and extremely helpful. They were able to answer all of my questions.

sharon daniel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose Sterling  |  First Impressions 
Rating:
5.0

Great customer service

Brandon Pitt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KASHYET JONES  |  Overall Experience 
Rating:
5.0

Everything was wonderful other than the water leak that damaged a $300 everything was wonderful air and water leak wasn't your fault so overall you're really good about the story and the people that work there are very very intelligent and knowing that job

Anthony Phillips  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Miraya Jackson  |  Overall Experience 
Rating:
5.0

Friendly staff helped with everything I needed also made recommendations.

Derecia Greene  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHEILA ADAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KASHYET JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Harding  |  First Impressions 
Rating:
5.0

Corey the manager and staff at Capitol heights U haul. Were helpful. And professional.

Melodie Crawford  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARY ARTIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine Drew  |  Overall Experience 
Rating:
5.0

Everything was fine and so was the workers I would highly recommend uhaul to family and friends

SANDRA MCNEIL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa Frimpong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Mejia Prudencio  |  Overall Experience 
Rating:
4.0

There were mice urine and evidence of them eating through some bags and several bags and a box of items missing from my unit tjst had yo have been removed by Uhaul because I only had the keys and I visited the unit once.

Sharon HAMM  |  Overall Experience 
Rating:
5.0

The Fort Knox U-Haul service recommended me to you guys so between the two of you you've given me excellent service thank you very much

Anthony Phillips  |  First Impressions 
Rating:
5.0

Thank you very much

kimberly marhsall  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donald Cravins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lillian owunna-njemanze  |  Overall Experience 
Rating:
5.0

Corey is the best that I have come across in terms of management. This guy was super friendly and helpful. Walked me around the facility and making sure I was able to get what I need to be done. The gentleman at the drop-off location was super helpful. The entire service at this location is A+.

Abdul Macauley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeannine Whitlow  |  Online Move In 
Rating:
5.0

Corey and his staff were very professional and made my moving experience less stressful.

Choi Reese  |  First Impressions 
Rating:
4.0

Storage was helpful and clean only thing when I signed up I no one told me fees were pro rated. That being said I turned my storage in 3 days after and was charged for whole month. Pretty disappointed since I've been giving them business for over a year renting this storage.

HENRY KO  |  Overall Experience 
Rating:
5.0

Thank you very much for the service

Kimberly Marshall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla Sullivan  |  Overall Experience 
Rating:
3.0

The reason for the No for the last question is that the facility stay congested, long lines due to shortage of staff, not enough coverage to get customers in and out which creates longer wait time.

chevon butler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frederick jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONDA BUCKMON  |  Overall Experience 
Rating:
5.0

N/A

janeth kamala  |  Overall Experience 
Rating:
3.0

Very great storage. Staff a little ghetto at times but great storage

eric echols  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

estraleita moulder  |  Overall Experience 
Rating:
2.0

They changed my unit. First unit was full of merchandise and the lock was broken . Second unit was locked. Got lost twice trying to find each unit. No one assist me in finding my unit. It was very frustrating.

darion brown  |  First Impressions 
Rating:
5.0

I met Ms Migueon at UHaul, Central Ave Capital Heights Md. She greeted professionally yet humorous. Not only did she presented EXCELLENT customer service, Ms Migueon followed-up just as she mentioned she would. I am overwhelmed with her actions to assure I was satisfied and receive enough space for the items I need to store. I would like to personal say Thank you Ms Migueon ( I hope I spellled your name correctly) and UHaul. Zenola

Zenola Malone  |  First Impressions 
Rating:
4.0

The facilities need more dollies to move items upstairs to the second floor 3 isn't enough. I had to carry all my items by hand

stanley carter  |  Overall Experience 
Rating:
5.0

The Manager Corey us awesome! He listened and helped me with my situation when we couldn’t get to the unit the night I moved in. He came from his home and helped me. He continued to do the same throughout my rental process! What a great Manager! An awesome staff as well! I love to see this in our community!

Samella Koroma  |  Overall Experience 
Rating:
5.0

I always use this location when its time for me to move.

Jennifer Jones  |  Overall Experience 
Rating:
3.0

My boxes were covered with mice or rat poop. It’s unfortunate to pay so much a month to have rodents poop all over your belongings.

Julie Carr  |  Overall Experience 
Rating:
5.0

The Lady that helped me and my Husband with our truck was Amazing she was soo thoughtful...she made sure we were well takin care of and her Customer Service Skill were very Good! I will definitely be sending friends and family to this location!! Happy Customer...

JERRY CARD  |  First Impressions 
Rating:
2.0

The amount of rodents is overwhelming.. The amount of rodent droppings is overwhelming. If u put anything in with value please wrap it or put it somewhere else. Unless you want mickey and his friend to have it to. Also staff was 50 50 nice and rude...

LaVonda butler  |  Overall Experience 
Rating:
5.0

I had an appointment with public storage to rent a 5x - 15x unit from them but when the staff takes to me and the customer service was so great I canceled that public storage unit and rented a bigger unit for the same price

stanley carter  |  First Impressions 
Rating:
5.0

The Manager was the Best! I was feeling well and he got me a chair to sit in and got me out quickly.....Best service ever!!

DARLENE NEWBILL  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Amanda White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kwame richardson  |  Overall Experience 
Rating:
5.0

The GENERAL MANAGER Mr. COREY was SUPER PROFESSIONAL and displayed ABOVE and BEYOND CUSTOMER SERVICE!!!!

martin tillman  |  Overall Experience 
Rating:
5.0

Thanks

richard farmer jr  |  First Impressions 
Rating:
3.0

When I went to get my belongings out almost everything had rat or mouse droppings on it. I could not believe my eyes I was heart broke.

lakesha malloy  |  Overall Experience 
Rating:
5.0

Storage unit is rather pricey for the size.

Robyn Smith  |  Overall Experience 
Rating:
5.0

Corey Weaver was very helpful. He helped with my storage and vehicle rentals. Great customer service!

Endesha Matthews  |  Overall Experience 
Rating:
5.0

Each time I rent a storage unit everyone treats me as family. If I need help lifting heavy items the guys are always available to help out and that’s why I keep coming back!! 🙏❤️

SHIRLEY WILSON  |  Overall Experience 
Rating:
2.0

The unit was infested with rats there was feces all over my belongings.I had to throw away a lot of items including a big sectional and furniture and sofa so tell me the policy on reimbursement of damaged items.

Marjorie Lofton  |  Overall Experience 
Rating:
5.0

I am 69 years of age, reside in Montgomery County but have found it very comfortable using this uhaul rental/storage. Particular due to the staff. Very well knowledge in the service uhaul offer, conveient and inexpensive way to reach my goad and just basic good old manners toward me and elderly and a female not knowing what and how to meet my goal. Thanks central avenue Uhaul staff, front line, supervisor Mr. Cory, and staff outside and around. Ms. Jones PS my husband says thanks as well, he could not help due to being a front line health care worker. :)

Edwanna Jones  |  Overall Experience 
Rating:
2.0

Mice got into some of my belongings so I had to get rid of some of my things.

Denise Bumb  |  Overall Experience 
Rating:
5.0

Staff was Very Helpful

Sabrina Whittle  |  First Impressions 
Rating:
5.0

Great Service by UHaul Associates... Great Storage Facility... Thank You!!!...

THOMAS HARNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorenzo sanders  |  Overall Experience 
Rating:
5.0

Corey, the Manager at Uhaul should be rewarded for going extra mile to accommodate his customers. He was always prompt in responded to all issues and concerns regarding my storage bin.

allene graves  |  Overall Experience 
Rating:
5.0

Corey and team were excellent and professional to me. I would recommend this location to anyone who needs storage needs

LINNIS WALLACE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

winford johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ebony simpson  |  First Impressions 
Rating:
5.0

There were some hiccups in my move in process. But due to the superb service of the managers Robin & Corey everything was rectified.

cynthia garnett  |  Overall Experience 
Rating:
2.0

My first encounter at this U-Haul was with a lady at the counter named (Minyan) who was extremely rude, unprofessional and disrespectful. She showed me to my storage space, but never mentioned that I needed a code to enter. She complained the entire time that she was helping me. Several times I went to the storage space and never needed a code to enter; I just walked through the door. Anyone could do the same, there was no security as far as accessing the store area. My move-out process was completely different. The young lady (Jasmine) was very helpful and professional.

LaVelle Trent  |  Overall Experience 
Rating:
5.0

Great overall experience. Thanks a lot! No complaints at all

gbadamosi oluwaseun  |  Overall Experience 
Rating:
5.0

Customer service was EXCELLENT!

marquita commodorem  |  First Impressions 
Rating:
4.0

There were problems with the computer and it was very busy. Regardless of the situation everyone maintain control and was very efficient in the process.

calvin smith  |  First Impressions 
Rating:
3.0

Staff is always helpful and kind. The storage unit area, is clean (on the outside) but there's a bad rodent problem. My belongs was damaged do to mice inside my unit. I had to discard 30% of my furniture. My unit was located inside temp control and was affected. Disappointed. I've had to store my belongings , before and never had/experienced an issue like this. Please correct this issue as soon as possible.

dijon saunders  |  Overall Experience 
Rating:
5.0

Good value and the staff was awesome friendly and very helpful.

Teresa Frost  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anissa Nash  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gregory ebron  |  First Impressions 
Rating:
2.0

Had storage unit broke into by persons who worked there, this was verified by other staff. Storage facility refused to take action and no resolve. Mice infestation that resulted in ruined books, showed to saff and was told that there was nothing that could be done. The 1 800 customer service person made promises to have someone from corporate call me, this never happened. If you have nice things, do not use.

CATHY RUFFIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

estraleita moulder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LASHAWNDA SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri Wooden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THEREASA LYLES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brady Mccarron  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Britt harper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LASHAWNDA SMITH  |  First Impressions 
Rating:
4.0

I would have love to have a 24hr access but i was told access time closes at 10pm

Ndikum Tantoh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AISHA WALKER  |  Overall Experience 
Rating:
3.0

I rented my unit for several years and for the most part, my experience was not bad, sometimes the employees could be a little rude however, I found it interesting that on my move out day after closing my account with the manager (Cory Weaver), and receiving my receipt from him, I made the comment to him "it might be nice for you to thank me for my year's of service", he looked at me like I had three heads and kept doing what he was doing, not saying a single word. I thought to myself, WoW!!! So, just keep in mind, decent place, not the world's greatest customer service.

YVONNE SMITH  |  Overall Experience 
Rating:
5.0

Very helpful, personable. Great customer service. Thanks and Stay Safe!

Karen Mcneal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harry groce  |  First Impressions 
Rating:
2.0

I received phone calls all the time from rude and unprofessional staff. My move in was a mess mixed up into 3 units with no compensation or condolences. The elevator well smelled of urine.

Teri Clark  |  Overall Experience 
Rating:
5.0

Staff always on point Great Service and organized and Clean

gina cardoza  |  Overall Experience 
Rating:
1.0

Mr. Weaver, As you were informed, our unit was infested with mice and a lot of my property was destroyed. There were mice droppings, urine and dead mice mixed in my belongings. I will be filing a claim today as you advised, and looking for the refund that you offered.

Shani Atkinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly Barber  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Any Swearinger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria Gray  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

thomas williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

evelyn adewoye  |  Overall Experience 
Rating:
1.0

The RATS where outrageous I had things that were damaged and I had to clean and wash the things that was worth saving.

james clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Winston  |  First Impressions 
Rating:
1.0

Terrible staff

daraile cunningham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mario flores  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAMONA FERNANDEZ  |  Overall Experience 
Rating:
5.0

At all times everyone was friendly and thanks for the time I really needed you!!!

CARDELL SHIELDS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gloria Gray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mamie dorris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damion Dorris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TORRANCE LEWIS  |  First Impressions 
Rating:
5.0

Love that the staff was very nice and helpful and the storage area and space was very clean

victoria langley  |  First Impressions 
Rating:
5.0

At the time that I had applied for the storage space they were a bit over whelmed so with a little patience they were able to make it happen.

mildred brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AKINSOLA AKINSOLA  |  First Impressions 
Rating:
2.0

Bugs were all in my things

Christina Glover  |  Overall Experience 
Rating:
5.0

The manager Corey Weaver are always professional!!! His evaluation should always be an A+!!! Keep up the good Corey you will go along way. 👍🏽

satonya eggleston  |  Overall Experience 
Rating:
2.0

When my belongings were removed from the storage unit (#1948), there were a LOT of mouse droppings all throughout. I will have to launder all my blankets, comforters, bedspreads, and clothing. I'm not happy with that at all, because it will just be an added expense for me. A female and male employees said they would clean out the unit because there were a lot of droppings on the floor. I'm hoping I won't find holes in my items!! I wouldn't recommend anyone to store things at your facility for those reasons.

Willa Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES CHERRY JR  |  Overall Experience 
Rating:
5.0

Top shelf

john joseph brooks  |  Overall Experience 
Rating:
5.0

Jasmine was really helpful with getting us set up with our storage unit. Very informative and full of energy. Her sense her humor was very good. I recommend anyone getting help from Jasmine

tamika harsley  |  First Impressions 
Rating:
4.0

Customer service was great. The area that is marked for unloading and loading was full with personal park cars and no room for those that were loading and unloading. Space was clean

Dominic Reeves  |  First Impressions 
Rating:
1.0

I closed my account about 2 weeks ago and I’m being told I still owe and I can’t get knew refunded since I wasn’t in there for a full month. The staff is rude and slow. They have favorites

cassandra jones  |  Overall Experience 
Rating:
5.0

Easy moving access

Jeffrey Bridges  |  Overall Experience 
Rating:
4.0

Well kept and very nice staff. But a lot of mice droppings all inside my unit. Just hoping I didn’t bring any home with me.

Channon Green  |  Overall Experience 
Rating:
5.0

the ladies who worked Tuesday, December 17th between 5pm and closing WERE THE BEST! Their customer service was extremely excellent.

lisa dorsey briggs  |  First Impressions 
Rating:
5.0

Great Customer Service

dexter richardson  |  First Impressions 
Rating:
4.0

Service was slow due to lack of staff to service customers. The store had one representative working by herself. Despite the slow service, the representative did an excellent job handling everyoine.

RAMONA FERNANDEZ  |  First Impressions 
Rating:
5.0

good service

DEBORAH WIMBERLEY  |  Overall Experience 
Rating:
5.0

Jasmine was very helpful and understanding.

Janice Baker  |  First Impressions 
Rating:
5.0

The staff!!!!!! Excellent people explained everything!!! You have gems at this location!!!!

bakri brown  |  Overall Experience 
Rating:
5.0

The front desk staff was just as helpful when I rented the unit as when I cleared it out after buying my home. They always offered helpful suggestions based on what I needed each time. Great location.

M'Shai Dash  |  Overall Experience 
Rating:
5.0

Great Service!

LYNETTE SANDERS  |  First Impressions 
Rating:
5.0

Well organized, clean and safe environment for my items. Friendly staff who knows there responsibility is to serve the customer.

RAMONA FERNANDEZ  |  First Impressions 
Rating:
5.0

N/A

janeth kamala  |  First Impressions 
Rating:
5.0

Top notch staff!!! Courteous Kind and willing to answer all questions!!!! Really great people.

bakri brown  |  First Impressions 
Rating:
2.0

I am a special needs retiree on a fixed monthly income who was always broke by your company's due date of the 23rd of every month.

SUSAN MONTEIRO  |  Overall Experience 
Rating:
5.0

The staff was very efficient and helpful. They made the process easy when I needed to switch to a bigger unit. I appreciate them showing me the unit and answering any questions that I had.

sarah roberts  |  First Impressions 
Rating:
4.0

The customer service young lady was very pleasant and knowledgeable...

Dennis Johnson  |  First Impressions 
Rating:
2.0

My wife didn't understand some of the information that was being explained to us about the unit, and asked a few questions. The worker was very rude and disrespectful towards my wife.

Tyrone Minter  |  Overall Experience 
Rating:
1.0

I will never do business with u haul again and I won’t recommend any one as well

MARK HARGROVE  |  Overall Experience 
Rating:
3.0

There were roaches in my sofa. They were not there when I placed my furniture there. I just threw it away. I didn't want to bring them home. Rodent ate holes through my towels.

Sanovia Smith  |  Overall Experience 
Rating:
3.0

I found a dead rat in my storage bin. One of my chairs was completely ripped to shreds (Assuming by the rat). I was charged another month after I moved out! Completely unacceptable. No food was stored

Tameika DuVall  |  Overall Experience 
Rating:
5.0

The staff was helpful and knowledgeable about the facility. They help my mother and I with our items. They were professional. I will recommend this storage to family and friends.

Tammy Saunders  |  Overall Experience 
Rating:
2.0

I have talked to someone in your office. This a.m. on the phone for 30min

Rose Jacob  |  First Impressions 
Rating:
3.0

Office was very busy that day but it all end well.

Nellie Leavy  |  First Impressions 
Rating:
5.0

Well run facility

Kenneth Little  |  Overall Experience 
Rating:
1.0

Horrible experience. Got charged for items I did not borrow. Manager credited me for those charges and someone reversed the charges . Unable to get a hold of anyone that knows what’s going on !!!

christine samuels  |  First Impressions 
Rating:
5.0

Corey and the rest of his crew was very professional and available. I would recommend this location to all of my friends.

ALONZO MILLER  |  Overall Experience 
Rating:
3.0

I rate it average cause why would u rent a storage room u can't ever get to. They park all the large truck right in front of the loading dock ever day so the customers are always inconvenience

LOFTON WHITE  |  Overall Experience 
Rating:
5.0

Manager Cory, staff member Johnice and other staff members were so helpful and kind. Thanks so much to them all for the Outstanding help they provided me with on renting a truck, and a storage unit.

JANICE JOHNSON  |  Overall Experience 
Rating:
2.0

Loading dock is never accessible due to overcrowding of unused uhaul trucks parked there.

TODD RAWLINGS  |  Overall Experience 
Rating:
1.0

rude employees. the manager is never available. the assistant manager was very lovely and helpful. due to poor infrastructure in the facility my items were damaged. mice ruined many of my items

Destane Richardson  |  Overall Experience 
Rating:
5.0

Great service

james haynie  |  First Impressions 
Rating:
5.0

Great staff, even when it was crazy busy they where quick and super courteous

Mario Rivera  |  First Impressions 
Rating:
4.0

The only negative I have is that the posted U haul climate temperature of 45 to 85 degrees seems off. I think 45 is too cold and 85 is too hot. I think somewhere between 55 and 75 is more tolerable

GEORGE PRICE  |  Overall Experience 
Rating:
5.0

My experience was good with this location.

demitrius byrd  |  Overall Experience 
Rating:
1.0

My storage unit had mice droppings inside and mice went through all my belongings. Office staff are young, inexperienced, and and rude. I wouldn’t recommend this location if it was the last uhaul on e

DAMIEN GOINES  |  Overall Experience 
Rating:
5.0

The OUTSTANDING service and help that I received during an urgent unexpected time was breathtaking. 5 stars and thumbs up to Marquita Briggs, Johnice Rucker and their team. My #1 UHaul location.

JANICE JOHNSON  |  First Impressions 
Rating:
5.0

I had an easy time with Move-in and finding the unit was nice. Clean facility.

Robert Jones  |  First Impressions 
Rating:
4.0

Charge cheaper rates

Yolonder Coleman-Ladson  |  Overall Experience 
Rating:
5.0

The staff assistance was great.

carry sanders  |  Overall Experience 
Rating:
5.0

THANK YOU VERY MUCH.

kenyetta smedley  |  First Impressions 
Rating:
1.0

My storage unit was infested with mice and water bugs, my property was damaged.. The parking area was always over capacity with uhaul trucks and became extremely difficult to access my storage unit.

lynn wiley  |  Overall Experience 
Rating:
5.0

Thanks to everyone

lynetta washington  |  First Impressions 
Rating:
2.0

Most of the staff was helpful when asked, including the manager Corey. I noticed mouse droppings and dead bugs everywhere so pack tightly. It doesn't appear anything was chewed through.

Jerica Shackelford  |  Overall Experience 
Rating:
5.0

Will definitely use Uhaul again, as needed. Thank you!

patricia olds  |  Overall Experience 
Rating:
5.0

Awesome! Customer service ***** Very Satisfied

charles jones  |  First Impressions 
Rating:
5.0

Keep cleaning very good

Camile Howe  |  First Impressions 
Rating:
1.0

The WORST

DARRYL WERTS  |  Overall Experience 
Rating:
5.0

Thank you

Malik Harding  |  Overall Experience 
Rating:
5.0

Good service

James Driver  |  Overall Experience 
Rating:
5.0

registers are a little crowded with the hanging merchandise but overall 5 stars

Kyle Laub  |  Overall Experience 
Rating:
5.0

Very professional and timely with hands on helping

Sharon Love  |  First Impressions 
Rating:
5.0

Thank you to all the staff at Central Avenue Uhaul It’s been a looooong what 5 or 6 years it almost feels like loosing a friend due to relocation you hate to see them go but life moves on. Thanks CW.

TAWANNA BRAILEY  |  Overall Experience 
Rating:
5.0

It was a lot of dead mice in my bags and stuff

LAMAR JONES  |  Overall Experience 
Rating:
5.0

I would rent a storage unit and recommend Uhaul to anyone who needs a storage unit and a rental. Thank you for all your help! Dawn Cyrus

Dawn Cyrus  |  Overall Experience 
Rating:
5.0

The team located at Central Avenue was very helpful and thoughtful during my storage process. I have an issue with my knee and they were very strategic with the placement of my unit. Thank you, Ms.

SHERIE Boyd  |  Reservation 
Rating:
4.0

The only compliant I have was my storage unit had plenty of mice droppings. Other than that, Corey and his staff was awesome!

MARK CHASE  |  Overall Experience 
Rating:
3.0

I don't like the fact if I cancel my storage early. I won't get a refund even if I've paid for the entire month. I should get a refund for the difference.

Don Thomas  |  Overall Experience 
Rating:
4.0

Pro rate rental should be considered. I paid for a month but no refund for not using the whole month. Also set traps for mice, I had mice droppings all over my furniture

sabrina lott  |  Overall Experience 
Rating:
4.0

Thank you very much for your time and help.

Karen Terrell  |  Overall Experience 
Rating:
4.0

Good job

Natasha Brunson  |  Overall Experience 
Rating:
5.0

UHaul's location was so convenient. The staff was very helpful and friendly. I would recommend to anyone.

CAROLINA BERRIAN  |  Overall Experience 
Rating:
5.0

thanks

Clarence Hammond  |  Overall Experience 
Rating:
5.0

the manager was Corey was very good

Lansana Kamara  |  Overall Experience 
Rating:
1.0

couldn't locate my Reserve number

otis walker  |  Reservation 
Rating:
3.0

Evidence of roaches, and mice

JACKIE CARROLL  |  Overall Experience 
Rating:
1.0

All of my items I put into this storage unit was infested with pests and I am deeply saddened by this. I put brand new furniture into this unit, hoping that it would be safe. I guess not. Still no cal

lasean ramser  |  Overall Experience 
Rating:
5.0

I'd like to give Mr Corey & his wonderful staff a big round of applause, for there excellent service. John Hines

john hines  |  Overall Experience 
Rating:
5.0

Great storage place

MARGARET CICALESE  |  Overall Experience 
Rating:
5.0

The staff on site August 31st was exceptional! I've never been more pleased with the customer service I received during a very stressful time. Keep up the excellent and professional work.

Clarice Diggs  |  Reservation 
Rating:
5.0

Very friendly staff and good service. U couldn’t ask for anything better will definitely recommend this facility

Fatmata Ahmed  |  Overall Experience 
Rating:
2.0

A lot of rude and deceptive practice I will definitely encourage everyone to stay away from this location and if possible use other services. Very poor customer services

olekanma ekekwe  |  Overall Experience 
Rating:
5.0

Thank y'all

james lambe  |  Overall Experience 
Rating:
5.0

Courteous customer service. Very pleased with staff and facilities

patricia olds  |  Reservation 
Rating:
5.0

Someone broke the apparatus for the second level access, but my helper was tall enough to assist.

jean marshall  |  Overall Experience 
Rating:
2.0

Symphony Love Was A Great Help; Greatest Part Of UHaul Was Working With Her.

Crystal Clarke  |  Overall Experience 
Rating:
5.0

Sydney assisted me and he provided courteous and excellent customer service!

robyn mabry  |  Overall Experience 
Rating:
5.0

Mr. Corey and his staff was very friendly and helpful. Most of the time you are in and out in no time pending on the time you come in. And also trucks and storage is already available.

Tomeko Brown  |  Overall Experience 
Rating:
3.0

Didnt like the fact you dont prorate my stuff was in for a week and they still charge me over 200 dollars and I dont think it's fair I needed part of my money for moving purposes

Jocelyn Russell  |  Overall Experience 
Rating:
5.0

So much appreciation to Corey, the manager, and all the front desk staff for their patience, courtesy, and expertise...from beginning to the day I vacated!! If needed, I will continue to use UHaul.

patricia olds  |  Overall Experience 
Rating:
2.0

I was renting a truck and moving things out of my unit . The wait time was unacceptable. The staff was very polite and nice but to wait 45 mins to get a truck when you are paying movers is unacceptabl

Brian Dawson  |  Overall Experience 
Rating:
5.0

Would definitely recommend!

KATYA VILLATORO LUNA  |  Overall Experience 
Rating:
5.0

I love using this facility because the staff is very help, knowledgeable and friendly. I’ve used this location many times either for long time storage, truck rental or to purchase moving supplies.

Sovonya Turner  |  Overall Experience 
Rating:
3.0

The prices for storage are a bit higher then other storage places

Cheryl Ruffim  |  Overall Experience 
No reviews have been submitted for this location.

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