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christopher h | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Central Ave
Testimonials From Recent Customers
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Inspection closely on Equipment going out
JAMES HManager on duty stop to answer questions pertaining to 5x8 with info of promotions, I didn't leave without establishing a contract too good to pass up during my move, spoke with a smile and an interest in me as a customer. I can say the same for representative with rental of truck and rental of rep with contract for storage space she was with smile and explained info of hours, same week What A Great Team!
CHERYL B | First ImpressionsBest location I've ever gone to and will continue to use them for all future reservations
Danielle KThanks! Great job.
CHERYL BSimple quick rerun
CHARLENE WGenial
DEMETRIUS G | Overall ExperienceAquina was very attentive and knowledgeable of online registration process. I actually had a reservation the day before and had to cancel, but she was very helpful with making a new reservation to same day. She took the time to assist me with walking around to inspect the the truck and ensuring that the previous damages on the truck was notated before I drove off. I also watched how she took the time to assist another customer who was ahead of me with his reservation. Apparently his reservation were made at another location, but she took the time to move his reservation to the Central Avenue, so he wouldn't be inconvenienced. She was definitely multitasking with 3 customers at the same time, leaving all us to feel as if we were a priority. Exceptional customer service!!! This is now my go to location and recommended location for a truck rental. Thanks Aquina!!!!
Kevette BN/C
AARON MHowever, the dolly damaged the driver's side front tire and side bumper.
Sonia AThis location had a far better selection of trailers and vehicles than the one where I made the reservation which called itself a "trailer center." The only negative was the wiring harness on the original trailer was faulty and I was the one who noticed it and called it to the attendant's attention. After that we swapped out the trailer, checked the lights and all was good to go. Turn in was quick and easy.
THOMAS VPlease fix the outside doors it was inconvenient when the doors didn't work
Shawntae B | Overall ExperienceNothing. Just continue to do what you are doing.
anna rThe service was trouble. The equipment was broken- I had to repair it. Getting the equipment, itself was work- i had to move equipment myself to get to the equipment I registered for. The return equipment experience was awful. The lack of personal help support was very awful. This location is poorly lacking in perfesstional help.
MICHAEL AMice dripping all over all of my belongings .. it’s infested with rodents .. I will never come there again
DANA J | Overall ExperienceCustomer service was great.
Keith NCheck in and check out we're easy all employees did a good job
KELVIN JThe computer system was down and many people were there waiting. The staff was very friendly and they were doing their best, but there was nothing they could do. They couldn't verify reservations and there seemed to be nothing they could do. They couldn't provide my furniture pads and dolly because they couldn't see the record to my reservation because the system wasn't working, so I had to leave without them. I was still charged for them, and will be contacting u-haul for a refund of those charges.
Colin FEquipment was not clean, however it was cleaned after being asked to. Service was pleasant overall.
GLENN SThe woman who checked us in while we waited in line was wonderful. Very friendly and helpful. The two men who helped us hook up our trailer were also great. Overall, we had a great experience.
MICHAEL WOn trailer was good other was broken
VAL MWhen I got in there and had to change vehicles I looked at mileage recorded it and it was 108795 but was charged for 108788 you'll owe me for 7 miles less on my card. Thank you to whom this may go to
GREGORY WCheck in and check out was easy
KELVIN JIt was a little pricey but very convenient thanks
michelle p | Overall ExperienceStaff was very friendly
MATTHEW VI give them all ten stars 🤩
ROBINN J | Overall ExperienceN/C
AARON MI appreciate the customer service and friendly demeanor of each person I encountered. You all are awesome.
LISA C | First ImpressionsThe customer service was great.
Darin MI loved the quality of service. I wish you a long and prosperous business. Friendly, and see you soon.
SAMUEL N | Overall ExperienceMaking sure someone is always available to help us especially when we download the app if we don't understand it. I appreciate the young lady that helped me this morning it was very nice of her Thank you again.
GRACE WKeep up the good work
Wallace WMake sure the interact with the Assistant Manager D.P.great customer service!
Tracey GSuper nice people .
Rene AShante was very professional and pleasant if I could give her a 10 star i would her energy was calming at 7:45 am she was so patient she walked me through the entire process you rarely get that now days. It was a pleasure being in her presence.
Qiana FOffer Breakfast and Dinner
Charles SThe truck was horrible no lights. It wouldn't drive past 25. The engine light was on the whole time one of the worst experiences ever.
Richelle RUhaul has the best convenient service out here. The associates are very helpful and the mobile app is easy to navigated
Tamartra MVery reliable Very secured Very clean
Rhonda MI was told that if I bring it back before 6:00pm I wouldn"t pay the 24 hours but was charged . .only use 3:00 hours which should have been less. Gracias
VERNELLE PThere were Ray droppings everywhere, bags literally shredded and mattresses so dirty,,8 had to throw them out.
Kim K | Overall ExperienceEmployees were very informative and moved efficiently and quickly do reduce the line and handle all reservations.
Angela MYour people work very hard. Can you please support them by giving them some additional help? Otherwise, great job.
Darrell BThe gentleman that was supposed to help me made me do self service and I was not familiar with that process, I had to keep asking what to do next and then he gave me the keys and basically go find the truck, if you need help as the guy outside. His customer service was terrible.
CYNTHIA BBetter newer vehicles
Dyana MWrong key was given to me afted a long waiting period. The truck have dents that were not marked. Thank God i took the pictures and showed the reps.
ABIOLA TThe customer service was not very informative
MONTELL AThe customer service was excellent,
KEVIN GYou guys charged me twice - for two different vehicles now I have to wait for refund
Asia W | First ImpressionsMr TJ the general Manager was so nice and took care of all my needs!
HEATHER C | First ImpressionsI don't know how you could do better. Everyone that I encountered was friendly and professional. They hooked the trailer up for me in no time. When I brought it back, they un hooked the trailer and I was gone in just minutes.. It couldn't have been easier.
Thomas FGreat team Good work Everett
dion w | Overall ExperienceI had to throw away a lot of my clothing because of the mice pooping and urinating on my belongings my furniture has urine stains from the mice as well. The mice were jumping out of my boxes because they chewed through the bottom of the boxes. I would have NEVER used this place if we were told that the mice infestation was this bad. They need to evacuate the whole building and do a clean out and a extent EXTERMINATION
Roger F | Overall ExperienceExcellent customer service!!!!
PATRICIA SI was over charged on the milage. I took a photo of the odometer and update the mileage on the app.
Shaun WI don't understand why you all say $19.99 and my bill was $123.00 and I put gas back in it and I can't blow up the receipt I'm going to print it out to see but the bill was to hi for my travel time I had the truck I returned it same day before closing
JEROME DAttention is very bad 👎
ALEXANDER MClean the vehicles do maintenance on the vehicles
LATONYA FI would tell them to go ANYWHERE else!!!
Andre WHaving IPad for people to check in .
ALLISTARE DStaffing was friendly and extremely helpful when I used the QR code to get started on my reservation. They also answered all of my questions on how to use the app.
ROBERT GI had to Jerry rig the equipment to get my vehicle safely to the sight. The equipment hasnt had maintenance in years. Rusted rachet straps for retaining the wheels of the vehicle on the carrier. It took me 6 hours travel time due to not being able to secure my vehicle properly. I have pictures that I can share. I'm going to call about a refund or a credit for the equipment due to poor maintenance. If they had put WD40 or GAA grease it would had have helped a little. That piece of equipment hasn't been maintained in years. If you are paying a mechanic, he or she should be fired. I ran against shop in the military and never allowed equipment to go to customers as such. They have no pride in their uniforms for work or the equipment they send out the door. Just shabby to say the very least.
JOHNNIE SBueno
Corey A | Online Move InMy biggest and only issue was with the self pick up. It was not easy to retrieve my vehicle at 1 o'clock in the morning. Why does U haul offer a 24 hour service, if there is no one available to even speak to if something goes wrong. Also, there should be Wi-Fi available outside of the building if we are required to use our phone for such a lengthy check out process before retrieving the key. I am totally Appalled by this process, and I will never use this feature again. The time it took me to retrieve my vehicle was unacceptable, I was outside in the cold at 1 AM for nearly an hour. I am not pleased about this transaction at all.
Derna DThis location is the best 💯
sonnie hNada excelente
NELSON HI rented a 10×10 unit 2nd floor on the 3rd of March, however the elevator was out of order This was around 2:00 pm I didn't finish my move in until the next day Arrived at 6:30 am Elevator still not working Finished by 11 am I'm requesting a refund of the late truck rental return Due to elevator not working
WILLIAM N | First ImpressionsI ordered two furniture dollies but was told they were sold out. I did not a refund for this,
Deidre SEmployees here have very poor customer service abilities
ADRIEL DEveryone was great and very professional and helpful.
Pierre FI hate the new method of checking out the truck, it takes too long to check out your truck.
Antonio HThat new system is a headache
ERROL MEliminate the virtual check-in. It was a horrible process. I chose to do in-person, yet upon arrival I had to do the virtual check-in anyway. It was not smooth nor effective and just created frustration. Allow the employees to don their job and treat customers with dignity, which machines cannot do.
Mary JBeing more customer friendly
Jaime JThe truck was clean but the tire pressure light was on. We asked the gentleman to put air in the tires but he could not get the machine to inflate. Instead, the tires deflated 10lbs from 56 to 46. Unfortunately, there wasn't another van. That's unacceptable. All four tires had different numbers. When they cleaned the truck, earlier they should have inflated the tires. No customer should be driving off the lot with tire or engine lights on.
LESLIE GEverything was well done, the associates were cordial, professional and very knowledgeable. So no improvements from me
ANTHONY TGet rid of the cigarette smoke and sweep out the back of the truck.
Victor TEveryone was very helpful
gigi r | First ImpressionsGreat customer service and very helpful
Tiffany w | First ImpressionsGrounding problem downstairs. Said several time about it to the management but nothing was ever down about it. I had problems before Christmas getting in was repeatedly told is my card even though it was the reader. After New Years asked does the code I was given work to get in and was told yes. When the snow storm hit here I tried to go get my stuff and the code didn't work... Tried calling ALL numbers posted at the site and no one answered me back. One more thing is that the employees park their personal vehicles at the loading site so there many times there is no room there. VERY poorly managed site!!
Veli m | Overall ExperienceIt has been a long and bitter sweet time, well spent with our storage experience. Since 2020 and the passing of my dear younger sister, most of her valuable and unique furniture and items were stored at your facility. Over those 4 years the condition, temperature and lack of any rodent or outside damage has proven sustainable. It is as though the time stood still as we unwrapped and place the items after being at your facility so long. We look at our received service as an investment and the professional packers and movers we had combined with the professional clean and convenient location, was a great combination. We look at your facility as more that just storage, but like entrusting to care for precious memories. Thank you! Though we paid a pretty collective penny it was well worth the joy and peace to be able to have healed and moved to a place to incorporate our love ones property in its entirety.
ERIKA W | Overall ExperienceUhaul on central ave is my favorite Uhaul to be serviced at, there Customer service is always kind and they are always focused on there clients and helpful. I would definitely recommend Uhaul on central ave as the best you I ever go to.. if I have any concerns they met my need and help me not worry. Uhaul cares about there customers Thanks Again for yall service and god bless
princess u | Overall ExperienceI have never rented this unit
Latoya M | Overall ExperienceI was going to pay because I was 4 months behind on rent but because y'all didn't be patient with me and give me enough to come up with money I did not come to making y'all decided to put my stuff up for auction but it's cool I got my stuff out in time but I will never be coming back to y'all 4 months behind should not mean to be putting someones stuff up for auction at the end of that it means give them more time because they can be struggling desperately.
Devon N | Overall ExperienceManager was very professional and very welcoming.
KIRASHA W | First ImpressionsGood first time experience
TAIYE A | Overall ExperienceThis location is well managed and the staff are knowledgeable about process and products. Overall, I had a great experience. If there is room for a suggestion and improvement about the rental truck process, it is my humble opinion that the requirement for listing/providing a friend or family name to contact in order to use a rental truck is a step too far. I would suggest removing it from the process; the rental process already captures a person's drivers license. Thanks for the opportunity to present feedback.
DONNELL C | First ImpressionsI don’t like calling people to verify anything
MARQUETTE C | Overall ExperienceNice had been all in my storage unit and I had to dispose of some furniture items
Tyrus W | Overall Experiencegreat job
michael s | Overall ExperienceMice infested. Mice ate through my boxes, and important papers.
Pamela C | Overall ExperienceGreat customer service, when lost at storage units was given directions in person by all the employees. Felt like loyalty and respect at this U haul at Capitol heights.
MARVIN M | First ImpressionsOutstanding Service especially the check in procedures.
TALIB A | Overall ExperienceI had an enjoyable experience. I was satisfied w/rental truck and storage area. Gracias.
Delores S | First ImpressionsThe U-Haul team were professional and extremely helpful. I highly recommend that location.Management is the best!
Beverly w | Overall ExperienceMice or rat droppings....thats a problem ,so how can it be clean and maintained
towanda b | Overall ExperienceThe staff was very friendly helpful and understandable!
Theresa P | Overall ExperienceGood staff and helpful. Thank you for the experience, I really appreciate all of the workers.
Duwayne K | Overall ExperienceExtraordinario servicio al cliente
tiffany w | First ImpressionsMy thing are ruined with mouse dropping in ever box and bag
janae s | Overall ExperienceEveryone was always polite, helpful and informative. Especially Everett. The place was always clean and I don't know what they use in the elevator but that smell was always pleasant. Thanks for storing my things. Much appreciated!
CHARMAINE T | Overall ExperienceI only stated above average because being in a business that offers services to the public there's always room for improvement and qrowth. Santana was the U/Haul Rep. that handled the checking in of the truck and made the arrangements for the storage. She is a very knowledgeable and pleasant woman in position with the company
WILMA T | First ImpressionsI JUST WANT TO SAY THAT I WAS COMPLETELY SATISFIED WITH THE SERVICE AND CONVIENCE OF THE SERVICE I RECEIVED WHILE USING YOUR UNIT
eleanor m | Overall ExperienceEverett was VERY PROFESSIONAL, KNOWLEDGEABLE and made by experience moving out really easy. I'm beyond grateful for his exceptional customer service!! All the staff has always gone above & beyond to assure I had everything I needed. Thanks so much UHAUL! Best regards, Maya Goosby
Maya G | Overall ExperienceMy code did not work. It was a hassle to get in to the storage facility, especially when the office was closed. When calling customer service to try to change it, they were of no help.
Robin B | Overall ExperienceThis facility is rat infested and needs to be clean all the way out.
Daynon W | Overall ExperienceRepresentative was very knowledgeable, courteous and informative… Two thumbs up
RALPH W | First ImpressionsThank you guys even when we lost power. They still took care of business!! Wonderful group of individuals..
andrea j | Overall ExperienceExcellent customer service!
Daniel R | Overall ExperienceThanks ever so much. Thanks to Tony and Santana.
KHALIL A | Overall ExperienceThe young lady help had excellent customer service from beginning to end!
LAFAYETTE N | First ImpressionsRates are extremely high for rodents. Visible rodent activity.
CHARLENE W | Overall ExperienceVery satisfying, we had the storage for many years and all of items were still in excellent condition once we closed out. Great job!
martha k | Overall ExperienceThis storage experience was average. Mice are expected for storage. They got into a lot of my things. My biggest gripe is having access to the storage. Their system always seems to have an issue so if the office is closed and your denied access because of the system, it's frustrating. Times where I would try to access my storage after the office closed (my payment was never the issue.) I feel like there should always be a person (remotely) to allow access to the storage in case their system is failing. It's very inconvenient to not have access and no one can do anything about it until the store opens next day. Then the compensation I feel given to me after experiencing this several times didnt make up for their mistake. Overall, my experience there for 4 years wasn't horrible, i just think customer service could be better when they're an inconvenience to the customers. Also phone presence could be a lot better.
Devin P | Overall ExperienceGreat customer service, you guys rock!
Loneldon W | Overall ExperienceI did not have a problem other than the uncontrollable mice problem. My shoe boxes and items had been chewed on by mice. Mice feces everywhere.
Vethani M | Overall Experience-The agent who rented me the truck on Thursday was not very helpful at all. I was misinformed and misdirected to my vehicle which took almost 40 minutes from the time that I should have been moving. I did not leave until after 3pm because she gave me the wrong key and did nothing to verify that the key matched the truck. She kept directing me to where the vehicle should have been and did not walk me out once I told her that I did not see the truck. -Everyone else was helpful and courteous throughout the move-in. Brandon's customer service was exceptional. -I saw a roach, fly and possibly fleas near the storage unit. The facility was clean otherwise. The carts may need to be sprayed down, as well as the aisles on the lower level.
maya m | First ImpressionsNinguno
Debra H | First ImpressionsGreat guys! Very helpful and friendly!!!
Dawn O | First ImpressionsThe key card never works which is irritating and the staff does not fully understand how to fix it. I need my key card to work please. I appreciate the staff they are respectful and kind.
patrice w | First ImpressionsMS.Santana was very helpful.She was very supportive and understanding while she was attending to 3 other people and and answering the phone. She seen how frustrated I was in the beginning yet was able to fix the problem
matthew b | Overall ExperienceCustomer service is extremely important. Some U-Haul staff need to remember to handle business first, and personal phone conversations later; the two doesn't mix together.
Shirley W | Overall ExperienceYou and Kaycha were Excellent. Thanks so much Everette. In your absence Kaycha was extremely professional & outstanding. Olivia DeWitt
OLIVIA D | Overall ExperienceMY MOVE OUT DAY WAS 6/18/24 They Have MICE/RATS THAT SHREDDED MY SHOE PAPER TO MAKE A NEST IN MY SHOES…. RAT DROPPINGS WAS EVERYWHERE IT WAS EVEN A DEAD MOUSE IN MY STUFF ALONG WITH THE DROPPINGS AS I UNPACKED MY THINGS SMH
CHAKITA J | Overall ExperienceAggressive and frequent pricing increases forced me to move my belongings to another unit at less than half your cost of over $222, guaranteed price lock, and no rodents. Stop price gouging your customers and they might stay.
Yahvonne R | Overall ExperienceRamonaca Smith
ramonaca s | Overall ExperienceThis staff needs a raise or a trip to Vegas. Give them what they deserve. They work hard and they deal with nasty people all day.
Shawn B | Overall ExperienceGood management.
GANIYU B | First ImpressionsVery friendly and helpful staff. Attentive to your needs.
Shirley W | Online Move InMy business items were destroyed my mice feces and urine as well as being chewed through.
Shambriel S | Overall ExperienceMy Bin wasn't lit well enough. Sorry I can't remember her name. The young lady that help me to get the bin. She was very professional, courteous, people friendly, greet customers with a smile. When I need anything she was very helpful and she would go way out the way to satisfy the customer.
Curtiss C | Overall ExperienceThe person that did the rental just gave me a map with the location of the unit. Didn't explain how to use the code. Thank God there was a young man there that took me to the unit and explained how the code works
Jossinth W | Online Move InThe staff was very nice, friendly and professional. The only issue was that I found mouse feces all over some of my stuff throughout the storage unit. Even though the staff were excellent, I am not sure I would recommend this site due to the rodent issue.
Yolanda H | Overall ExperienceAttendants were kind and helpful, very clear direction
Cassandra P | Online Move InVery bad rodent situation
WALTER M | Overall ExperienceSimple D best
Michael A | First ImpressionsStaff were very helpful
keith h | First ImpressionsDealing with the rodent infestation at this location was extremely frustrating and upsetting. I incurred damages to items that held a lot of sentimental value, which brings about deep pain by just thinking about what my experience was like while being a customer over the last two years. In closing, you all must take steps to prevent and or to mitigate future damages to other customers belongings. Mr. Willie Clayton
Willie C | Overall ExperienceCentral ave Lpcation is super kool the staff is very knowledgeable of the system and everybody works together
SECARDO F | First ImpressionsThey are a 10+ other locations need to learn by them especially Takoma Park location
Theresa P | First ImpressionsPoor customer service. Place is rat infested
Caileb C | Overall ExperienceThe guy in the office was very nice and helpful. I know his name starts with a E. He really have good customer service
Shadana C | Overall ExperienceI made a reservation, and was told the unit I reserved wasn't available. I then had to have a representative (Giovanni) assist me with getting another uhaul storage location. He was great he was the only thing that deserves 5 stars in this process. The link I received for the new location to complete the check in said that I didn't have a reservation which I did. The app didn't work at all for online processes. Eventually I was able to move my stuff in. Then I wasn't even able to turn my uhaul truck to the new location because it was after hours. I had to take the uhaul truck to where I originally requested. I honestly feel like uhaul owes me some miles for the inconvenience.
India T | Online Move Instaff was very great, very professional about elevator it was broken all day
LISA B | First ImpressionsN/C
Robert G | Overall ExperienceMy first month was free but I get charged. No refund was given
Cassandra J | Overall ExperienceI get excellent service. Thk yu Mrs. Hawkins.
Yvonne H | First ImpressionsI had a good experience with U-Haul, so far so good. Keep up the good job.
Christina M | Online Move InThe sale representative Keiona was very helpful and knowledgeable about our whole process.
CATHERINE G | Overall ExperienceI absolutely admire the staff that assisted me … Will definitely recommend
olivia p | First ImpressionsGracias
Gilbert T | Overall ExperienceI am well please with there overall services
GRACE A | Overall ExperienceHelpful staff.
GANIYU B | First ImpressionsVery welcoming
JAMES K | Overall ExperienceGracias
LYNN C | First ImpressionsI received great help reserving my storage.
Ambruce O | First ImpressionsThe staff was Courteous, caring, kind and friendly. They understood and complied to my needs. Gracias
VARANN C | First ImpressionsThe employees at this location always have had wonderful customer Irving is new and does a great aand has the perfect attitude to be a team player at uhaul thank you UhAul 🫶🏾
CHAUNTAY T | First ImpressionsStaff is great
mattie l | First ImpressionsService here is unmatched. Every staff member went above and beyond. They should be the standard for great customer service
Shemica H | First ImpressionsVery friendly and understood my situation. Took care of me and my stress was gone . Didn't have to worry about my things getting stolen
KENNETH P | First ImpressionsVery professional
Artia H | First ImpressionsThe staff was friendly and helpful
Herman C | Overall ExperienceExtraordinario servicio al cliente
Lisa C | First ImpressionsVery Unprofessional Employee.
Jonee M | Overall ExperienceAd said 1mo storage free but fine print indicates one way only. Sad
Patricia P | Online Move InThe wait times at the store was unacceptable. Each time I visited the store I had to wait. For example during my check out process there was only one rep assisting customers at the desk. While he was checking me out of my unit, he was assisting multiple customers on the phone (customers called to pay their bill) and he was assisting customers behind me. I explained to him that I am paying movers by the hour and needed for him to complete my out check out process more efficiently; to my amazement the rep continued helping other customers. As a result I wasted approximately 40 mins and left unhappy.
Bryant C | Overall ExperienceThe new owner Everette is very attentive with a calm demeanor. The previous one was as well.
bridgett p | First ImpressionsEven during VERY busy hours on phone contact or in person the staff was always accommodating, very informative and patient with me. On phone contact and I was placed on hold, the representative would always check back and let me know that someone will be with me as soon as possible. The facilities and storage units were always clean. I felt very comfortable with the customer service at the Capitol Heights, MD location.
Karmen J | Overall ExperienceEvery employee was nice and friendly
Duwayne K | First ImpressionsHad dead mice in my storage.have pictures of it. Will not ever come back! Terrible!
Angel P | Overall ExperienceGreat staff but prices too high
CHINA A | First ImpressionsGracias
Latina T | Online Move InEverything was great. The guy who helped me was very professional and helpful. Only one problem, they was a dead mouse in my unit.
Jeff K | First ImpressionsExcellent customer service and assistance by the management.
michael r | First ImpressionsWorkers,Staff,management all was very helpful,my storage and space was very convenient,THAMK YOU FOR ASKING,GOD BLESS YOU ALL!
DIANE R | First ImpressionsWhen removing my things it was mice droppings on my boxes and also in my furniture and all over the floor you expect people to pay storage fees on time put nothing is done about the really bad rodent problem I definitely will never consider nobody to use uhaul
Shawn M | Overall ExperienceWhen I got there to rent my truck it wasn't available at the time stated. I had to wait 2 hrs to gain access. I did not get the first month free according to the advertisement.
ACA L | Online Move InThe only thing I noticed was there was a foul odor in the foyer of the storage facility. Friendly staff though! :)
Adrian H | Overall ExperienceRats and mice destroyed most of my things
ARCHIBALD D | Overall ExperienceWell maintained facility and friendly staff.
Phillip B | Overall ExperienceI found and abundant amount of rodent droppings and sub stained damaged from the activity. Subsequently, I have to file a property damage claim because of this.
Tonya F | Overall ExperienceMy experience with the Manger, Jerome Thomas and also with Johnice Rucker was excellent. They were very professional in everyway and met all my needs from securing a van to acquiring a storage. Yes, I would recommend my family/friends to use the facility.
Denise N | First ImpressionsThank you for the time that I've used everyone and all staff was excellent and conditions thank you again
thomas c | Overall ExperienceStaff is very communicatively lazy and very assumptive, despite me saying that I've never been at the facility everyone I spoke with assumed I knew everything. No explanation of where my unit is located. Employees vehicles parked in the loading dock restricting access to the parking to unload for storage units. Employees not in uniform looking unkept, on their phones while checking in returning equipment and not paying attention to detail leading to mistakes and unwarranted charged. Will never recommend this location. Terrible leadership and management.
Ivan L | First ImpressionsStaff very professional polite and helpful towards my needs
Sandra B | First ImpressionsBeautiful People 😍 Player
michael p | Overall ExperienceVery effective and efficient storage facility.
Phillip B | Online Move InIt was what I needed in my time of need . Thx
Monica C | Overall ExperienceMice,Mice,Mice
LATOYA M | Overall ExperienceThe move out experience was somewhat challenging but the staff was excellent.
Thelma J | Overall ExperienceI had a very pleasant experience with U-Haul for 18 years. If I need storage in the future it will be U-Haul.
LANITA J | Overall ExperienceAfter all the monies spent and even the insurance used...I was VERY disappointed to find out that my boxes were covered in mildew on their bottoms. And even though I had insurance I KNOW it's a waste of time to complain and try to file a claim or whatever. So it is what it is and it was what it was...wasted monies. Staff was great but the rat droppings and mildewed boxes mean that I would either NEVER use your facilities again or in the future should I have to I would never purchase your boxes to pack my items in but instead use plastic totes. Thank you :)
PRISCILLA H | Overall ExperienceThis is a good environment to make friends.
ALIEATHA H | First ImpressionsGreat adventure and enjoyed it.
Roderic S | First ImpressionsShanta an her co workers made u feel like your family, UHaul has been around helping in critical times,I wanna sayThanks!
Anthony S | Overall ExperienceMy unit didn't come with a lock. I brought my own lock.
Michael H | First ImpressionsI was so happy and moving so fast I can't seem to find my two storage keys I would have done that very young lady India was just too kind and I really feel like I'm part of a new family I appreciate you guys help and God bless you God bless uhàul
VERBEL J | First ImpressionsThe workers need to explain to the customers, how to return the vehicle not just where to return the vehicle. And help them when it comes to finding the storage unit, so they don't have to walk all over the storage building trying to find a unit it was like walking in a maze.
NORMA R | First ImpressionsLoved the staff and location
CHARLETA D | Overall ExperienceI didn't like the fact that the staff member didn't show me how use the key pad or to tell me
Rose W | First ImpressionsI wish it was 24 hr access but hey I can’t have it all
Yasmin B | Overall ExperienceI had a great experience at this Uhaul except for they are trying to make you go through the entire rental process by yourself. Thankfully, Shante was there to help me through my entire process. She went about and beyond to help showing me where my storage was how to access it. I look forward to customer service and human interaction like that to assist me with things. I'm giving it a 4 star because of her (Shante) but the new process doing everything yourself I would have definitely given it a 2 star.
Bessie S | First ImpressionsThe bad experience/ The customer service ask my husband twice do we want we said NO!! she still put coverage on our bill.
ALICEA K | First ImpressionsI missed one payment and my storage was locked.i was hospitalized and I explained to them over the phone that I was out of the state hospitalized,they told me that they will go ahead and sell my stuff.theybwentvahead and sold my property only to email me to tell me that I owe them $1500,I only owed $200 for the monthly bill,when they locked it and decided to sell my stuff,how did I owe $1500 after being locked out and after they sold my properties.you guys are the worst.
chikaodiri J | Overall ExperienceMy unit had rat's
ERNEST P | Overall ExperienceThe Staff was exceptional, from the beginning to the end of my experience. ¡Gracias!
Hazel C | Overall ExperienceThey were very helpful with what I needed and what supplies I should needed
Carol P | First ImpressionsIt was my first time using Uhaul storage and I would definitely be using it again if need be. Every staff member was always helpful and courteous would definitely recommend.
Chanda C | Overall ExperienceProcess took long and the interactions were lackluster / rude at times . Convenient area, GM / staff was helpful with getting in but definitely missed a lot of info / had little moments that weren't too kind/ nice fr .
Kaivon P | Online Move InMice Mice Mice Mice Mice Mice Mice Mice Mice droppings on absolutely everything. I had furniture and Clothing in my unit. I was disgusted
NETASHA W | Overall ExperienceChauntay and Corey are always a delight. The guy I work with the first time was also cool and very professional. Forgot his name but he had dreads and held down the fort during the Monday afternoon rush
Lauren G | First ImpressionsStoring my belongings was very convenient and easy. The only downside to my experience was that my belongings were soiled by the rodents in the facility.
Jacquetta G | Overall ExperienceNice one 👍
sam o | First ImpressionsThank you for your support and excellent service during the time when we stored our belongings at U-Haul. Mr. Corey is a true professional who has a heart for his customers. Thank you Mr. Corey and all your staff who were patient with us. We had an inconvenience of mice. Maybe the neighbor had food. We did not have food. Thank you so much
Lucilla f | Overall ExperienceI was unable to access the my unit with the card and or pin #. That was my main issue. It was taxing. I know when I go back there will still be issues with accessing my unit. Please have this rectified.
Monica C | First ImpressionsGreat customer service, wonderful staff/ management and positive energy 375 days of the year. High volume facility but wait time move quickly and great attitude welcoming.
Arthea M | Overall ExperienceMice, mice feces, urine on my boxes and container/a( I CLEANED OFF), feces in my storage boxes, feces along the base inside my storage unit, and life in one of my boxes! Why place a mouse trap in the compartment? To curtail the vermin? I lost a substantial amount of money and time on 01/14/2023, especially with the hired help. None of my helpers wanted to touch a single box after witnessing it! I did not have gloves for us because we were not expecting this! I'm stunned and disgusted. When I received my first storage area, the first thing I did before placing any item in was a prominent spot on the floor filled with mice feces! And so, being given another size of storage in less than three months, it worsened! I want compensation for all the time and money lost because of U-Haul's negligence!
Robert T | Overall ExperienceGood service
Jerome B | First ImpressionsThe rats or mice ate through my storage boxes
Barbara W | Overall ExperienceMr Weaver and staff was patient, friendly, considerate and professional. I would definitely recommend friends and family.
charles j | Overall ExperienceServicio al cliente de excelencia.
Karol W | Overall ExperienceThank you all for your customer service and for being very attentive to your customers even at your busiest.
Precious G | Overall ExperienceI want to commend Corey Weaver and his staff for their customer service and thoughtfulness. They provided me with truck and storage rentals using care and efficiency. The staff was very helpful and kind. ¡Gracias!
Mauirce P | Overall ExperienceThe only thing is you guys need more carts.. everything else is perfect.. your staff was excellent thanks again
Derek D | First ImpressionsCorey- general manager was a huge help to me and my family. We owe him a huge debt of thanks and we appreciate him very much....
Taunja W | Overall ExperienceHaven’t visited or move things in yet so I’m unsure of how it really is.
Britney K | First ImpressionsManager Cory was very knowledgeable, and pleasant.
anita g | First ImpressionsI'm still traumatized by being assaulted by your employee. Traumatized and not safe. Traumatized and.out of money I didn't have. The assistant manager and employee both should be fired. Calling the police and making false statements is a crime. One which left me traumatized.
Sharon A | Overall ExperienceSome one cut my lock and was never informed. I was charged for the month of November when I have closed my unit. I need my refund asap.
gary c | Overall ExperienceCorey and his team members ( Assistant Manager, Miyon, and staff) were extremely helpful throughout my entire experience at this location. Could not have asked for better service. Thank you guys ! Reginald Wright
reginald w | Overall ExperienceAlways helpful, knowledgeable, kind and efficient.
Janet B | Overall ExperienceI was always greeted helped,and advised by friendly and knowledgeable personnel. I stored my property for several years and have no complaints about the service. It was excellent.
DAVID H | Overall ExperienceGreat. Keep up the good work.
Adejonwo M | Online Move InGreat customer service!
Jade B | First ImpressionsExcellent service
euzele p | First ImpressionsCentral ave capital heights great staff. However, someone pit alert on me not getting truck because my driver owed money. I had to pay his fee in order to get a truck. They said just because I knew him I could never get a truck. This was at eagles landing stockbridge ga uhaul. The staff there was great but I want to talk to corporate about that descrimination policy 404-955-3049. Urgent before I contact the news.
Janet B | First ImpressionsFantastic
Donte C | First ImpressionsMice got into my storage unit and chewed up some of my stuff like my books and my chair. There was mice droppings on boxes and my furniture. I had to remove everything and clean something's other stuff I had to throw away. I was very disappointed and bothered that my personal stuff had mice running through it.
jatuyana c | Overall ExperienceProfessional and friendly staff
Joyce S | Overall ExperienceCorey Weaver was very knowledgeable and helpful. Was very happy with his customer service skills. I thanked him at the store but I have to again, thank you for your help.
SHANDALE H | First ImpressionsThe personnel always exhibited good customer service and were able to answer questions when asked. My only concern probably like everyone else, if they were busy the called rolled over to a Uhaul person not physically at the location. Not sure if any of the messages i left actually made it to the store manager/personnel. The move out was smooth. we have been a long time customer but had to move out due to a death i n the family and we gave away or consolidated the items of our mom after her recent passing.
RHONDA L | Overall ExperienceAwesome staff!!! Always helpful, kind and cheerful.
david h | Overall ExperienceCorey Webster and his staff are the best. Really well run facility. AAA+
gary c | Overall ExperienceI was very 😌
Brendalyn H | Overall ExperienceI've had to extend rental several times but they were/are very accommodating.
James B | First ImpressionsSuch an excellent staff and management of Corey, Jazmine, ms.lee and everyone at this facility site location!
cynthia g | Overall ExperienceI don't know the lady's name, but I understand it was closing time, and she was brushing me off, but the gentleman with locs was beneficial. He was off and in his car leaving but seeing I had trouble getting access, he stopped his car to assist. I appreciated that because he could've kept going, but the fact he got out of his vehicle to help was genuine. Versus me being in the employee's face, and she brushed me off because she was closing it was not polite. But overall my experience was great.
Victoria G | Online Move InExtraordinario servicio al cliente
Robert G | First ImpressionsThe manager is wonderful. He work very well under pressure and remain calm and nice
GODEFROY H | Overall ExperienceThe manager was not having a good day, she was huffing and puffing the whole time I was there and not friendly at all.
EBONEE B | First ImpressionsThe only issue I have is that there was no lock inside my unit when I originally opened it. However, Corey (GM) promptly took care of it.
Kenneth C | Online Move InIt is a great facilities
WILLIAM B | Overall ExperienceClean units and friendly staff
Gniepy B | First ImpressionsI have had my furniture stored at this location for several years. The staff is always helpful and the Manager, Corey Weaver, is always accommodating. I would recommend this facility to others. ¡Gracias!
joan w | First ImpressionsWell kept and clean all the time
Rodrick J | Overall ExperienceYour employee was awesome she knew what she was talking about she told me it's very very well and she cared about her customers and she made sure we got what we needed and I really appreciate your
Cordelia O | First ImpressionsThe best I wouldn’t go anywhere else!
Lynda J | Overall ExperienceGracias
James H | First ImpressionsThanks for maintaining my belonging so long.
ANNIE S | Overall ExperienceVery nice staff and professional
Sabrina W | First ImpressionsThis location was amazing and went above and beyond to help me. I am so grateful for the staff.
cereza f | First ImpressionsCORY AND HIS STAFF DISPLAYED EXCELLENT CUSTOMER AND I HAVE BEEN VERY PLEASED WITH THEIR SERVICE THANK YOU
Yolanda S | Overall ExperienceGreat customer service and knowledge
WILLIAM B | First ImpressionsI had a great experience with UHaul. I was able to rent a van and storage the same day. Staff was extremely friendly. Corey made me feel safe . I would highly recommend this location.
Samaria T | First ImpressionsCorey is awesome, friendly,?and diligent.
RENITA w | Overall ExperienceVery good you all have good service the work us is very nice good job know problem again good service thank for your job
Musa A | First ImpressionsTo be able to ask questions remain courteous be compassionate Stay stay friendly all those qualities are very important at any establishment. I am happy with the service thank you
PAUL J | First ImpressionsThe entire staff at this facility is awesome. They are so helpful and definitely take care of their customers. Corey and D'Angelo made it all easy.
Linda R | Overall ExperienceAvailability; I walked in the store and reserved storage space immediately. Also, convenience. Thank you.
Brenda J | First ImpressionsThe people that work there are customer, friendly and very knowledgeable about their job!!
Clifford S | First ImpressionsThe manager Mr. Corey has a well trained team of professional staff, polite, helpful, and knowledgeable in the subject matter of customer service. They made my moving experience very pleasant. Gracias.
Hodge W | First ImpressionsThere was a girl that was working there on Sunday by herself oh my God she did over 50 people I have customer service is wonderful excellent I love her she was this Sunday by herself I can’t remember her name but she is everything how much Muslim do you want me
SHANEQUA E | First ImpressionsI already spoke to the manager but basically I got Charged the extra miles I had on the vehicle because they changed the lock on my storage unit and even after I paid the fee . The manager didn't have the kid I needed to get into the storage so I had to wait the next day to take my things out of storage . Mind you I have to pay $.99 per Mike.. so what was suppose to be a 35 mil back n forth trip… was 95 miles and I I had to pay $100 extra
TIONNE P | Overall ExperienceThey were great
Linda R | First ImpressionsThe woman who helped me was working all alone unfortunately with no one helping. The store was very busy with lots of customers and should never be understaffed!! Still, the young woman provided exceptional service and was courteous under pressure and serviced each customer effectively. She didn't miss a beat, but she could use help, it's not fair to her or the customers. AND the Central Avenue location needs MORE and BETTER moving equipment for unloading from vehicles to moving into the bldg!! There were only a few all in use! PLEASE!! And the door is broken it doesn't appear to shut and lock
BONITA B | First ImpressionsThe staff appeared to be unbothered but when engaged they were always very helpful. If a mistake was made, they were apologetic and fixed the concerns/issued immediately. Everyone was knowledgeable about products required for the move and assisted me tremendously during this transition. I appreciate everyone there.
marie b | Overall ExperienceNo comments
TANIA H | First ImpressionsGOOD PEOPLE GOOD CUSTOMER SERVICE BE BLESSED U ALL AND THANKS
Sabrina W | Overall ExperienceI have been a customer with UHAUL for over 20 years, I appreciate the staff for all that you did for my storage needs over the years. You staff have always been respectful and helpful. May God bless you all! Blessings -- Joyce R. Bynum
JOYCE B | Overall ExperienceStill waiting for call back from Corey Weaver at Capital height, MD Message sent below Hi Corey, I scheduled a move out for today, subject to me getting a rental van. When I made the reservation, I received a call informing me that I would receive a call 48-24 hours before pick up if the truck was available. I never received a call. I changed my truck rental to next week, 10/8, I believe and will probably change it again to later in October. I am not moving out as scheduled and was NOT able to change the move out date. My bill is due tomorrow 10/2 and I want assurance that when I pay, my items are still secure. I can be reached at (240) 751-0573 BUT would prefer an email response. Best Regards, Simone Marshall-Campbell
Simpne M | Overall ExperienceThnx Mr Corey & Crew😀👍🏾
terina j | Overall ExperienceCynthia Hagan was extremely helpful
Evelyn S | Overall ExperienceGood customer service
Joeann J | Overall ExperienceTony helped me rent my cargo van and when I returned, he was extremely helpful, courteous, and professional when I needed a storage unit. I didn't know until I picked up my items that I would need storage so to have the transaction go so smoothly was truly a relief
Natasha M | First ImpressionsThe Front Desk Staff we e very helpful every time I visited the facility!
DIANE P | Overall ExperienceI had this 5x10 storage unit for 4 years and a smaller unit for 2 years. Combined to the one which was 5x10. Always Clean. Staff always helpful.
SHEILA M | Overall ExperienceI had my personal property temporarily stored at this facility and had to throw away 90% of my belongings due to a rat infestation. I have never dealt with such a terrible situation. My time and resources were wasted and I have to buy new furniture because of the filth I witnessed. I am in the process of filing my claim through U-Haul.
Nastasha B | Overall ExperienceFriendly and nice .
GNIEPY B | First ImpressionsI was told that I could not move in after hours but was able to and move in. I had to request to be shown how to use the keycard access and ask to be shown where my storage is located. The customer service sucked.
MARION G | First ImpressionsCorey Weaver has excellent customer service skills and because of him, this location will continue to thrive.
Jacqueline M | Overall ExperienceCorey was very patient and professional. He answered a phone call and spoke professionally on the phone. Let that customer knows that there is also another customer in front of him.
Hubainatu D | First ImpressionsI received excellent Customer Service from Storage Unit Manager, Mignon Lee and from General Manager, Corey Weaver! They both explained U-Haul's Policies to me very explicitly and answered all my questions I had since this was my first time ever renting a Storage Unit from U-Haul. One evening after Office Hours, I was at the Property on Central Avenue where my Storage was located and I could not board the Elevator to go to the second floor. It appeared to be stuck or either other Clients/Customers was blocking the Elevator from moving. I waited 20 minutes then I noticed there was an after hours phone number posted on the wall with the GM's Cellphone number listed ( Corey Weaver's # ). I dialed his number and he immediately picked it up and identified himself as the GM and related to him how I am Disabled and needed the use of the Elevator but it was not working. Mr. Weaver said give him about 10 minutes and that he would drive back to the U-Haul location and investigate what was going on with the Elevator. I said Great and that I would be standing right in front of the Elevator when he arrived. Another 5 minutes pasted and the Elevator Opened with 2 Men got off with loaded Carts of Furniture. So, it appeared these 2 Men was blocking the Elevator with their Furniture until they finished loading up the Elevator with their items. Out of courtesy, I made another telephone call to Mr. Corey Weaver, as he was driving back into U-Haul to let him know that I was finally able to board the Elevator and told him what the problem was. Mr. Weaver thanked me for letting him know and then the rest of the evening retrieving my items from my Storage Unit went Perfect! I will let other Family and Friends know how accommodating U-Haul Storage Facility is and how U-Haul will go the "Extra Mile" for it's Clients/Customers!! Humbly Submitted By; Vanessa Williams, July 27, 2021
Vanessa w | Overall ExperienceCustomer service was 👍
Telisia D | Overall ExperienceGreat Staff!!!
Andrew B | Overall ExperienceEverybody at this location was very very helpful and friendly. I'm very thankful I came to this location
KIMBERLY C | First ImpressionsStaff friendly but not very efficient. I had down all the prep work by way of the internet the night before yet it took her 45 minute to get us in a truck and on our way. Facility was clean but only one person on duty when I was there at 3:00. At one point she was trying to serve 2 other customers. Got in van and it was blocked by a truck. Called for help but eventually had to wiggle out from behind another truck to leave - cutting deeper into the 4 hours. Communication via the internet is way to complicated and cumbersome. Did not know I would have to complete check in before I left the location. Just another way to the cost of the $19.95 rental.
genevieve s | First ImpressionsGo Service
WAYNAE J | First ImpressionsCorey is a great GM he deserves a raise I forgot to call in to have them remove my locks I got all way there unloaded my truck with my storage unit's locked. Corey got outta bed at 10-10:30 at night to come open my units he's literally a life saver.
LARRY H | First ImpressionsEveryone that I came in contact was very friendly and extremely helpful. They were able to answer all of my questions.
sharon d | First ImpressionsExtraordinario servicio al cliente
Brandon P | First ImpressionsEverything was wonderful other than the water leak that damaged a $300 everything was wonderful air and water leak wasn't your fault so overall you're really good about the story and the people that work there are very very intelligent and knowing that job
Anthony P | Overall ExperienceFriendly staff helped with everything I needed also made recommendations.
Derecia G | Overall ExperienceCorey the manager and staff at Capitol heights U haul. Were helpful. And professional.
Melodie C | First ImpressionsEverything was fine and so was the workers I would highly recommend uhaul to family and friends
SANDRA M | First ImpressionsThere were mice urine and evidence of them eating through some bags and several bags and a box of items missing from my unit tjst had yo have been removed by Uhaul because I only had the keys and I visited the unit once.
Sharon H | Overall ExperienceThe Fort Knox U-Haul service recommended me to you guys so between the two of you you've given me excellent service thank you very much
Anthony P | First ImpressionsThank you very much
kimberly m | First ImpressionsCorey is the best that I have come across in terms of management. This guy was super friendly and helpful. Walked me around the facility and making sure I was able to get what I need to be done. The gentleman at the drop-off location was super helpful. The entire service at this location is A+.
Abdul M | First ImpressionsCorey and his staff were very professional and made my moving experience less stressful.
Choi R | First ImpressionsStorage was helpful and clean only thing when I signed up I no one told me fees were pro rated. That being said I turned my storage in 3 days after and was charged for whole month. Pretty disappointed since I've been giving them business for over a year renting this storage.
HENRY K | Overall ExperienceThank you very much for the service
Kimberly M | First ImpressionsThe reason for the No for the last question is that the facility stay congested, long lines due to shortage of staff, not enough coverage to get customers in and out which creates longer wait time.
chevon b | Overall ExperienceN/C
janeth k | Overall ExperienceVery great storage. Staff a little ghetto at times but great storage
eric e | Overall ExperienceThey changed my unit. First unit was full of merchandise and the lock was broken . Second unit was locked. Got lost twice trying to find each unit. No one assist me in finding my unit. It was very frustrating.
darion b | First ImpressionsI met Ms Migueon at UHaul, Central Ave Capital Heights Md. She greeted professionally yet humorous. Not only did she presented EXCELLENT customer service, Ms Migueon followed-up just as she mentioned she would. I am overwhelmed with her actions to assure I was satisfied and receive enough space for the items I need to store. I would like to personal say Thank you Ms Migueon ( I hope I spellled your name correctly) and UHaul. Zenola
Zenola M | First ImpressionsThe facilities need more dollies to move items upstairs to the second floor 3 isn't enough. I had to carry all my items by hand
stanley c | Overall ExperienceThe Manager Corey us awesome! He listened and helped me with my situation when we couldn't get to the unit the night I moved in. He came from his home and helped me. He continued to do the same throughout my rental process! What a great Manager! An awesome staff as well! I love to see this in our community!
Samella K | Overall ExperienceI always use this location when its time for me to move.
Jennifer J | Overall ExperienceMy boxes were covered with mice or rat poop. It's unfortunate to pay so much a month to have rodents poop all over your belongings.
Julie C | Overall ExperienceThe Lady that helped me and my Husband with our truck was Amazing she was soo thoughtful...she made sure we were well takin care of and her Customer Service Skill were very Good! I will definitely be sending friends and family to this location!! Happy Customer...
JERRY C | First ImpressionsThe amount of rodents is overwhelming.. The amount of rodent droppings is overwhelming. If u put anything in with value please wrap it or put it somewhere else. Unless you want mickey and his friend to have it to. Also staff was 50 50 nice and rude...
LaVonda b | Overall ExperienceI had an appointment with public storage to rent a 5x - 15x unit from them but when the staff takes to me and the customer service was so great I canceled that public storage unit and rented a bigger unit for the same price
stanley c | First ImpressionsThe Manager was the Best! I was feeling well and he got me a chair to sit in and got me out quickly.....Best service ever!!
JERRY C | Overall ExperienceThe GENERAL MANAGER Mr. COREY was SUPER PROFESSIONAL and displayed ABOVE and BEYOND CUSTOMER SERVICE!!!!
martin t | Overall ExperienceGracias
richard f | First ImpressionsWhen I went to get my belongings out almost everything had rat or mouse droppings on it. I could not believe my eyes I was heart broke.
XAVIER K | Overall ExperienceStorage unit is rather pricey for the size.
Robyn S | Overall ExperienceCorey Weaver was very helpful. He helped with my storage and vehicle rentals. Great customer service!
Endesha M | Overall ExperienceEach time I rent a storage unit everyone treats me as family. If I need help lifting heavy items the guys are always available to help out and that's why I keep coming back!! ❤️
SHIRLEY W | Overall ExperienceThe unit was infested with rats there was feces all over my belongings.I had to throw away a lot of items including a big sectional and furniture and sofa so tell me the policy on reimbursement of damaged items.
Marjorie L | Overall ExperienceI am 69 years of age, reside in Montgomery County but have found it very comfortable using this uhaul rental/storage. Particular due to the staff. Very well knowledge in the service uhaul offer, conveient and inexpensive way to reach my goad and just basic good old manners toward me and elderly and a female not knowing what and how to meet my goal. Thanks central avenue Uhaul staff, front line, supervisor Mr. Cory, and staff outside and around. Ms. Jones PS my husband says thanks as well, he could not help due to being a front line health care worker. :)
Edwanna J | Overall ExperienceMice got into some of my belongings so I had to get rid of some of my things.
Denise B | Overall ExperienceStaff was Very Helpful
Sabrina W | First ImpressionsGreat Service by UHaul Associates... Great Storage Facility... Thank You!!!...
THOMAS H | Overall ExperienceCorey, the Manager at Uhaul should be rewarded for going extra mile to accommodate his customers. He was always prompt in responded to all issues and concerns regarding my storage bin.
allene g | Overall ExperienceCorey and team were excellent and professional to me. I would recommend this location to anyone who needs storage needs
LINNIS W | Overall ExperienceThere were some hiccups in my move in process. But due to the superb service of the managers Robin & Corey everything was rectified.
cynthia g | Overall ExperienceMy first encounter at this U-Haul was with a lady at the counter named (Minyan) who was extremely rude, unprofessional and disrespectful. She showed me to my storage space, but never mentioned that I needed a code to enter. She complained the entire time that she was helping me. Several times I went to the storage space and never needed a code to enter; I just walked through the door. Anyone could do the same, there was no security as far as accessing the store area. My move-out process was completely different. The young lady (Jasmine) was very helpful and professional.
LaVelle T | Overall ExperienceGreat overall experience. Thanks a lot! No complaints at all
gbadamosi o | Overall ExperienceCustomer service was EXCELLENT!
marquita c | First ImpressionsThere were problems with the computer and it was very busy. Regardless of the situation everyone maintain control and was very efficient in the process.
calvin s | First ImpressionsStaff is always helpful and kind. The storage unit area, is clean (on the outside) but there's a bad rodent problem. My belongs was damaged do to mice inside my unit. I had to discard 30% of my furniture. My unit was located inside temp control and was affected. Disappointed. I've had to store my belongings , before and never had/experienced an issue like this. Please correct this issue as soon as possible.
dijon s | Overall ExperienceGood value and the staff was awesome friendly and very helpful.
Teresa F | Overall ExperienceHad storage unit broke into by persons who worked there, this was verified by other staff. Storage facility refused to take action and no resolve. Mice infestation that resulted in ruined books, showed to saff and was told that there was nothing that could be done. The 1 800 customer service person made promises to have someone from corporate call me, this never happened. If you have nice things, do not use.
CATHY R | Overall ExperienceI would have love to have a 24hr access but i was told access time closes at 10pm
Ndikum T | First ImpressionsI rented my unit for several years and for the most part, my experience was not bad, sometimes the employees could be a little rude however, I found it interesting that on my move out day after closing my account with the manager (Cory Weaver), and receiving my receipt from him, I made the comment to him "it might be nice for you to thank me for my year's of service", he looked at me like I had three heads and kept doing what he was doing, not saying a single word. I thought to myself, WoW!!! So, just keep in mind, decent place, not the world's greatest customer service.
YVONNE S | Overall ExperienceVery helpful, personable. Great customer service. Thanks and Stay Safe!
Karen M | Overall ExperienceI received phone calls all the time from rude and unprofessional staff. My move in was a mess mixed up into 3 units with no compensation or condolences. The elevator well smelled of urine.
Teri C | Overall ExperienceStaff always on point Great Service and organized and Clean
gina c | Overall ExperienceMr. Weaver, As you were informed, our unit was infested with mice and a lot of my property was destroyed. There were mice droppings, urine and dead mice mixed in my belongings. I will be filing a claim today as you advised, and looking for the refund that you offered.
Shani A | Overall ExperienceThe RATS where outrageous I had things that were damaged and I had to clean and wash the things that was worth saving.
james c | Overall ExperienceTerrible staff
daraile c | Overall ExperienceAt all times everyone was friendly and thanks for the time I really needed you!!!
CARDELL S | Overall ExperienceLove that the staff was very nice and helpful and the storage area and space was very clean
victoria l | First ImpressionsAt the time that I had applied for the storage space they were a bit over whelmed so with a little patience they were able to make it happen.
mildred b | First ImpressionsBugs were all in my things
Christina G | Overall ExperienceThe manager Corey Weaver are always professional!!! His evaluation should always be an A+!!! Keep up the good Corey you will go along way.
satonya e | Overall ExperienceWhen my belongings were removed from the storage unit (#1948), there were a LOT of mouse droppings all throughout. I will have to launder all my blankets, comforters, bedspreads, and clothing. I'm not happy with that at all, because it will just be an added expense for me. A female and male employees said they would clean out the unit because there were a lot of droppings on the floor. I'm hoping I won't find holes in my items!! I wouldn't recommend anyone to store things at your facility for those reasons.
Willa D | Overall ExperienceTop shelf
john j | Overall ExperienceJasmine was really helpful with getting us set up with our storage unit. Very informative and full of energy. Her sense her humor was very good. I recommend anyone getting help from Jasmine
tamika h | First ImpressionsCustomer service was great. The area that is marked for unloading and loading was full with personal park cars and no room for those that were loading and unloading. Space was clean
Dominic R | First ImpressionsI closed my account about 2 weeks ago and I'm being told I still owe and I can't get knew refunded since I wasn't in there for a full month. The staff is rude and slow. They have favorites
cassandra j | Overall ExperienceEasy moving access
Jeffrey B | Overall ExperienceWell kept and very nice staff. But a lot of mice droppings all inside my unit. Just hoping I didn't bring any home with me.
Channon G | Overall Experiencethe ladies who worked Tuesday, December 17th between 5pm and closing WERE THE BEST! Their customer service was extremely excellent.
lisa d | First ImpressionsGreat Customer Service
dexter r | First ImpressionsService was slow due to lack of staff to service customers. The store had one representative working by herself. Despite the slow service, the representative did an excellent job handling everyoine.
RAMONA F | First Impressionsgood service
DEBORAH W | Overall ExperienceJasmine was very helpful and understanding.
Janice B | First ImpressionsThe staff!!!!!! Excellent people explained everything!!! You have gems at this location!!!!
bakri b | Overall ExperienceThe front desk staff was just as helpful when I rented the unit as when I cleared it out after buying my home. They always offered helpful suggestions based on what I needed each time. Great location.
M'Shai D | Overall ExperienceGreat Service!
LYNETTE S | First ImpressionsWell organized, clean and safe environment for my items. Friendly staff who knows there responsibility is to serve the customer.
RAMONA F | First ImpressionsN/C
janeth k | First ImpressionsTop notch staff!!! Courteous Kind and willing to answer all questions!!!! Really great people.
bakri b | First ImpressionsI am a special needs retiree on a fixed monthly income who was always broke by your company's due date of the 23rd of every month.
SUSAN M | Overall ExperienceThe staff was very efficient and helpful. They made the process easy when I needed to switch to a bigger unit. I appreciate them showing me the unit and answering any questions that I had.
sarah r | First ImpressionsThe customer service young lady was very pleasant and knowledgeable...
Dennis J | First ImpressionsMy wife didn't understand some of the information that was being explained to us about the unit, and asked a few questions. The worker was very rude and disrespectful towards my wife.
Tyrone M | Overall ExperienceI will never do business with u haul again and I won’t recommend any one as well
MARK H | Overall ExperienceThere were roaches in my sofa. They were not there when I placed my furniture there. I just threw it away. I didn't want to bring them home. Rodent ate holes through my towels.
Sanovia S | Overall ExperienceI found a dead rat in my storage bin. One of my chairs was completely ripped to shreds (Assuming by the rat). I was charged another month after I moved out! Completely unacceptable. No food was stored
Tameika D | Overall ExperienceThe staff was helpful and knowledgeable about the facility. They help my mother and I with our items. They were professional. I will recommend this storage to family and friends.
Tammy S | Overall ExperienceI have talked to someone in your office. This a.m. on the phone for 30min
Rose J | First ImpressionsOffice was very busy that day but it all end well.
Nellie L | First ImpressionsWell run facility
Kenneth L | Overall ExperienceHorrible experience. Got charged for items I did not borrow. Manager credited me for those charges and someone reversed the charges . Unable to get a hold of anyone that knows what's going on !!!
christine s | First ImpressionsCorey and the rest of his crew was very professional and available. I would recommend this location to all of my friends.
ALONZO M | Overall ExperienceI rate it average cause why would u rent a storage room u can't ever get to. They park all the large truck right in front of the loading dock ever day so the customers are always inconvenience
LOFTON W | Overall ExperienceManager Cory, staff member Johnice and other staff members were so helpful and kind. Thanks so much to them all for the Outstanding help they provided me with on renting a truck, and a storage unit.
JANICE J | Overall ExperienceLoading dock is never accessible due to overcrowding of unused uhaul trucks parked there.
TODD R | Overall Experiencerude employees. the manager is never available. the assistant manager was very lovely and helpful. due to poor infrastructure in the facility my items were damaged. mice ruined many of my items
Destane R | Overall ExperienceGreat service
james h | First ImpressionsGreat staff, even when it was crazy busy they where quick and super courteous
Mario R | First ImpressionsThe only negative I have is that the posted U haul climate temperature of 45 to 85 degrees seems off. I think 45 is too cold and 85 is too hot. I think somewhere between 55 and 75 is more tolerable
GEORGE P | Overall ExperienceMy experience was good with this location.
demitrius b | Overall ExperienceMy storage unit had mice droppings inside and mice went through all my belongings. Office staff are young, inexperienced, and and rude. I wouldn't recommend this location if it was the last uhaul on e
DAMIEN G | Overall ExperienceThe OUTSTANDING service and help that I received during an urgent unexpected time was breathtaking. 5 stars and thumbs up to Marquita Briggs, Johnice Rucker and their team. My #1 UHaul location.
JANICE J | First ImpressionsI had an easy time with Move-in and finding the unit was nice. Clean facility.
Robert J | First ImpressionsCharge cheaper rates
Yolonder C | Overall ExperienceThe staff assistance was great.
carry s | Overall ExperienceTHANK YOU VERY MUCH.
kenyetta s | First ImpressionsMy storage unit was infested with mice and water bugs, my property was damaged.. The parking area was always over capacity with uhaul trucks and became extremely difficult to access my storage unit.
lynn w | Overall ExperienceThanks to everyone
lynetta w | First ImpressionsMost of the staff was helpful when asked, including the manager Corey. I noticed mouse droppings and dead bugs everywhere so pack tightly. It doesn't appear anything was chewed through.
Jerica S | Overall ExperienceWill definitely use Uhaul again, as needed. ¡Gracias!
patricia o | Overall ExperienceAwesome! Customer service ***** Very Satisfied
charles j | First ImpressionsKeep cleaning very good
Camile H | First ImpressionsThe WORST
DARRYL W | Overall ExperienceGracias
Malik H | Overall ExperienceGood service
James D | Overall Experienceregisters are a little crowded with the hanging merchandise but overall 5 stars
Kyle L | Overall ExperienceVery professional and timely with hands on helping
Sharon L | First ImpressionsThank you to all the staff at Central Avenue Uhaul It's been a looooong what 5 or 6 years it almost feels like loosing a friend due to relocation you hate to see them go but life moves on. Thanks CW.
TAWANNA B | Overall ExperienceIt was a lot of dead mice in my bags and stuff
LAMAR J | Overall ExperienceI would rent a storage unit and recommend Uhaul to anyone who needs a storage unit and a rental. Thank you for all your help! Dawn Cyrus
Dawn C | Overall ExperienceThe team located at Central Avenue was very helpful and thoughtful during my storage process. I have an issue with my knee and they were very strategic with the placement of my unit. Thank you, Ms.
SHERIE B | ReservationThe only compliant I have was my storage unit had plenty of mice droppings. Other than that, Corey and his staff was awesome!
MARK C | Overall ExperienceI don't like the fact if I cancel my storage early. I won't get a refund even if I've paid for the entire month. I should get a refund for the difference.
Don T | Overall ExperiencePro rate rental should be considered. I paid for a month but no refund for not using the whole month. Also set traps for mice, I had mice droppings all over my furniture
sabrina l | Overall ExperienceThank you very much for your time and help.
Karen T | Overall ExperienceGood job
Natasha B | Overall ExperienceUHaul's location was so convenient. The staff was very helpful and friendly. I would recommend to anyone.
CAROLINA B | Overall Experiencethanks
Micala H | Overall Experiencethe manager was Corey was very good
Lansana K | Overall Experiencecouldn't locate my Reserve number
otis w | ReservationEvidence of roaches, and mice
JACKIE C | Overall ExperienceAll of my items I put into this storage unit was infested with pests and I am deeply saddened by this. I put brand new furniture into this unit, hoping that it would be safe. I guess not. Still no cal
lasean r | Overall ExperienceI'd like to give Mr Corey & his wonderful staff a big round of applause, for there excellent service. John Hines
john h | Overall ExperienceGreat storage place
MARGARET C | Overall ExperienceThe staff on site August 31st was exceptional! I've never been more pleased with the customer service I received during a very stressful time. Keep up the excellent and professional work.
Clarice D | ReservationVery friendly staff and good service. U couldn't ask for anything better will definitely recommend this facility
Fatmata A | Overall ExperienceA lot of rude and deceptive practice I will definitely encourage everyone to stay away from this location and if possible use other services. Very poor customer services
olekanma e | Overall ExperienceThank y'all
james l | Overall ExperienceCourteous customer service. Very pleased with staff and facilities
patricia o | ReservationSomeone broke the apparatus for the second level access, but my helper was tall enough to assist.
jean m | Overall ExperienceSymphony Love Was A Great Help; Greatest Part Of UHaul Was Working With Her.
Crystal C | Overall ExperienceSydney assisted me and he provided courteous and excellent customer service!
robyn m | Overall ExperienceMr. Corey and his staff was very friendly and helpful. Most of the time you are in and out in no time pending on the time you come in. And also trucks and storage is already available.
TOMEKO B | Overall ExperienceDidnt like the fact you dont prorate my stuff was in for a week and they still charge me over 200 dollars and I dont think it's fair I needed part of my money for moving purposes
Jocelyn R | Overall ExperienceSo much appreciation to Corey, the manager, and all the front desk staff for their patience, courtesy, and expertise...from beginning to the day I vacated!! If needed, I will continue to use UHaul.
patricia o | Overall ExperienceI was renting a truck and moving things out of my unit . The wait time was unacceptable. The staff was very polite and nice but to wait 45 mins to get a truck when you are paying movers is unacceptabl
Brian D | Overall ExperienceWould definitely recommend!
KATYA V | Overall ExperienceI love using this facility because the staff is very help, knowledgeable and friendly. I've used this location many times either for long time storage, truck rental or to purchase moving supplies.
Sovonya T | Overall ExperienceThe prices for storage are a bit higher then other storage places
Cheryl R | Overall Experience