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detra B.Customer Reviews for U-Haul Moving & Storage at Central Ave
Testimonials From Recent Customers
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You always try to robe me in gas.
KOMLA B.To me everything was good customer service everything was perfect so thank you very much appreciate this location it's very helpful
donnell C.I called to check on my drop off I was on hold for a long time then the rep at the location said she would call me back once the truck was cleared and never called back. I would have set a reminder to contact the customer. If you state you're going to do something then you should do it.
Erica W.Pick up in person was cool and quick. The truck was available and ready for me to pick up. No wait at all. Drop off was cool. I like that I can drop off after closing time. Much needed.
sherika A.Nice one 👍
sam o. | First ImpressionsNo improvement needed! Wonderful experience, quick and easy drop off.
Joan R.The gentleman approached me and took me right in when I returned the vehicle and he was courteous
ELAINE P.The location was clean and well stocked. However, you need to improve your employees' customer service training!
peter M.Thank you for your support and excellent service during the time when we stored our belongings at U-Haul. Mr. Corey is a true professional who has a heart for his customers. Thank you Mr. Corey and all your staff who were patient with us. We had an inconvenience of mice. Maybe the neighbor had food. We did not have food. Thank you so much
Lucilla f. | Overall ExperienceI was provided with a filthy truck to move. No extra steps to clean the truck after previous user. From mud to food, I took pictures and uploaded to my registration upon retrieving the vehicle.
Gerel B.The transmission could go out at any time on the truck that I rented.
Cynthia M.everything about this store was totally excellent; from the call speaking to an associate, to walking into the store and the clerk that helped me, then the guy outside that gave me the truck and the appliance handtruck found me a parking spot for my personal vehicle until I returned with the truck. Everyone was so professional, helpful and great to do business with.
Gary O.I was unable to access the my unit with the card and or pin #. That was my main issue. It was taxing. I know when I go back there will still be issues with accessing my unit. Please have this rectified.
Monica C. | First ImpressionsGreat customer service, wonderful staff/ management and positive energy 375 days of the year. High volume facility but wait time move quickly and great attitude welcoming.
Arthea M. | Overall ExperienceEXCELLENT CUSTOMER SEEVICE!! Laid back stress free staff!!
JOSEPH F.Mice, mice feces, urine on my boxes and container/a( I CLEANED OFF), feces in my storage boxes, feces along the base inside my storage unit, and life in one of my boxes! Why place a mouse trap in the compartment? To curtail the vermin? I lost a substantial amount of money and time on 01/14/2023, especially with the hired help. None of my helpers wanted to touch a single box after witnessing it! I did not have gloves for us because we were not expecting this! I'm stunned and disgusted. When I received my first storage area, the first thing I did before placing any item in was a prominent spot on the floor filled with mice feces! And so, being given another size of storage in less than three months, it worsened! I want compensation for all the time and money lost because of U-Haul's negligence!
Robert T. | Overall ExperienceGood service
Jerome B. | First ImpressionsTrailer was a mess tires were bald customer service reps acted like we came to bother them
SASHA W.My very first time driving a van... It was not what I expected. The ride was very loud and the driver door was very airy, although it was closed. Apparently the oil needed changing as the light came on during the return trip... The van was very dirty on the outside, even the windows. The drop off was very quick... I wish I was able to get a verbal explanation of the bill at the same time. I would like U-haul to know that it got the job done.
VALERIE P.We completely satisfied with the Capitol Heights Central Avenue uhaul site and staff. Ms. Edwanna Jones, Evangel CAthedral ALMS Ministry Representative who uses this facility very last minute. Interesting in seeking corporate accouint.......
edwanna J.Great site great experience
James D.Very slow when checking out
Shirl Y.Jasmine was very friendly. Excellent customer.
Leon A.Slow with checking out it took over 20 minutes which takes away from time of use
Shirl Y.N/C
Larry J.Very professional
Wanda M.EVEN THOUGH THE LOCATION WAS OK BUT THE LADY UPFRONT IS SO RUDE AND UNPROFESSIONAL. SHE WILL DEFINITELY TURNED PEOPLE AWAY WITH HER NASTY ATTITUDE
Ayodeji A.I only used the truck from 10am until 11pm and was charged for two days of service as well the truck had trash and broken glass in the back of it
John A.Thank you for cleaning the vehicle. I was overwhelmed from moving. I appreciate your staff and taking the time to confirm what I wanted with the remaining items! Happy New Year
SHARON D.The rats or mice ate through my storage boxes
Barbara W. | Overall ExperienceMr Weaver and staff was patient, friendly, considerate and professional. I would definitely recommend friends and family.
charles j. | Overall ExperienceCrumbs in the vehicle, it wasn't thoroughly cleaned. Not enough carts, had to wait 30 min to unload into storage because lanes were full, then had to wait 20 minutes for a cart.
Wade W.Servicio al cliente de excelencia.
Karol W. | Overall ExperienceFriendly and stressless process, extremely far better than Hertz
joe M.Excellent customer service, good location Thank you
Michia S.To be honest, other than Corey the managaer, you need a more competent staff! Service is terrible. Couldnt understand what # was written on key and couldnt find truck. There was no one outside under green tent to assist like they said. Truck did not have dolly like i paid for then they wanted me to get it myself, no assistance whatsoever! It said on paper that there is half a tank in truck , there was not, it was q quarter tank, I showed and discussed this with Corey the manager. There are very visible marks and dents on truck! Overall I had a bad experience with this Uhaul will not recommend any Uhaul to move. Just very unprofessional and all they wanted to do was sit in the front at the computer on their phone! Thier phone was more important than the job they were doing, as to whenever it alerted they immediately saw what it was regardless of what they were doing, even assisting me. Sorry I would not recommend Uhaul for moving!
Ricardo L.The initial male customer service I was not good. The woman was not interested in greeting me and being polite when I came to the counter. The service man who I encountered when trying to locate my rental truck was not pleasant, nor did it seem he wanted to assist me with locating my rental truck on explaining how to open the back or explain or assist me with adjusting the mirror. The 2nd person who helped with my rental was very polite and I knew how cold it was this particular day and he was very professional and helpful with explaining and helping me adjust the mirrors and answering questions I had.
reginald D.More capable hands at Customer service and more hrs on weekends will be a credit
Chinenye U.Ensure that someone is available to properly check in vehicles. After two days from when I early returned my vehicle and left it at the proper location, the site failed to properly check in the rental. I was called and asked when I would be returning. Very strange because it was returned two days previously. Very poor service..
anthony B.Thank you all for your customer service and for being very attentive to your customers even at your busiest.
Precious G. | Overall ExperienceThe vehicle was raggedy and created a stressful driving situation. The vehicle should be taken offline until serviced. The vehicle was also dirty. I picked up the vehicle at closing, so there was no time to switch. In addition, I was overcharged during closeout. I will be looking at Penseke (or other competitors) for future needs.
Cameron P.Excellent service
MAXIE W.The associates need retraining on how to deal with customers
Jessica K.Have equipment I requested reserved. I was move from Andrews Air Force Base location in Allentown road to Capital Heights over night for trailer availability. The equipment and pads were not available at the new location.
Robert G.I'm not sure what can be done to make improvements. The morale is very low with the customer reps which is not their fault. It's a leadership. In my opinion, the reps are not interested in providing quality service because it's not really expected from them. Who Care?
BOMANI J.I returned my truck a day early and didn't get the recent until the next day. I'm not sure if I was charged the correct amount.
sonny H.Need to improve customer service. While at work you should not be on your phone talking while working with customers.
stephanie J.Truck was given to us on E. Customer svc rep was unfriendly and not helpful. Reviews online paint a similar picture. Not the first experience of this nature with the staff at this location. I will not be a repeat customer.
KENNETH C.Excellent staff members they are very punctual and friendly
Marvin J.Awesome customer service, Conor
Conor N.Needs More interactive with customers, too many unanswered questions about the truck ,truck was in bad shape....the customer service was really bad that day ...
kirk T.I missed responding to the link about the cleanest of the truck. I called later to have it note. The customer service representative could not do anything about and did not offer to make a note.
Ophelia P.I want to commend Corey Weaver and his staff for their customer service and thoughtfulness. They provided me with truck and storage rentals using care and efficiency. The staff was very helpful and kind. ¡Gracias!
Mauirce P. | Overall ExperienceThe only thing is you guys need more carts.. everything else is perfect.. your staff was excellent thanks again
Derek D. | First ImpressionsBe ready. It took me an hour after my scheduled pick up time before I could pull away. Spent 30 minutes waiting for check in then 20 minutes under the green tent waiting for a person to come out to give me the dolly i ordered (which was suppose to be in the back of my reserved truck already) but they never came out. So I had to park the truck again and go back inside again. All which was taking away from my rental time. Lastly my gas tank was on E so as soon as I pulled off the lot, the gas light came on in the box truck which put stress on me wondering if I'm going to make it to a gas station in time. With me being new to the area I had no idea where the gas stations were exactly so I became slightly fearful of being stranded. Thankfully I ran into a gas station and was not stranded but those are worries renters should never have to worry about. Not a good experience for my first time using uhal. But the truck did get the job done so that I do appreciate.
Alena W.Corey- general manager was a huge help to me and my family. We owe him a huge debt of thanks and we appreciate him very much....
Steven W. | Overall ExperienceHaven’t visited or move things in yet so I’m unsure of how it really is.
Britney K. | First ImpressionsManager Cory was very knowledgeable, and pleasant.
anita g. | First ImpressionsI'm still traumatized by being assaulted by your employee. Traumatized and not safe. Traumatized and.out of money I didn't have. The assistant manager and employee both should be fired. Calling the police and making false statements is a crime. One which left me traumatized.
Sharon A. | Overall ExperienceSome one cut my lock and was never informed. I was charged for the month of November when I have closed my unit. I need my refund asap.
gary c. | Overall ExperienceCorey and his team members ( Assistant Manager, Miyon, and staff) were extremely helpful throughout my entire experience at this location. Could not have asked for better service. Thank you guys ! Reginald Wright
reginald w. | Overall ExperienceAlways helpful, knowledgeable, kind and efficient.
Janet B. | Overall ExperienceI was always greeted helped,and advised by friendly and knowledgeable personnel. I stored my property for several years and have no complaints about the service. It was excellent.
DAVID H. | Overall ExperienceGreat. Keep up the good work.
Adejonwo M. | Online Move InGreat customer service!
Jade B. | First ImpressionsExcellent service
euzele p. | First ImpressionsCentral ave capital heights great staff. However, someone pit alert on me not getting truck because my driver owed money. I had to pay his fee in order to get a truck. They said just because I knew him I could never get a truck. This was at eagles landing stockbridge ga uhaul. The staff there was great but I want to talk to corporate about that descrimination policy 404-955-3049. Urgent before I contact the news.
Janet B. | First ImpressionsFantastic
Donte C. | First ImpressionsMice got into my storage unit and chewed up some of my stuff like my books and my chair. There was mice droppings on boxes and my furniture. I had to remove everything and clean something's other stuff I had to throw away. I was very disappointed and bothered that my personal stuff had mice running through it.
jatuyana c. | Overall ExperienceProfessional and friendly staff
Joyce S. | Overall ExperienceCorey Weaver was very knowledgeable and helpful. Was very happy with his customer service skills. I thanked him at the store but I have to again, thank you for your help.
SHANDALE H. | First ImpressionsThe personnel always exhibited good customer service and were able to answer questions when asked. My only concern probably like everyone else, if they were busy the called rolled over to a Uhaul person not physically at the location. Not sure if any of the messages i left actually made it to the store manager/personnel. The move out was smooth. we have been a long time customer but had to move out due to a death i n the family and we gave away or consolidated the items of our mom after her recent passing.
RHONDA L. | Overall ExperienceAwesome staff!!! Always helpful, kind and cheerful.
DAVID H. | Overall ExperienceCorey Webster and his staff are the best. Really well run facility. AAA+
gary c. | Overall ExperienceI was very 😌
Brendalyn H. | Overall ExperienceI've had to extend rental several times but they were/are very accommodating.
James B. | First ImpressionsSuch an excellent staff and management of Corey, Jazmine, ms.lee and everyone at this facility site location!
cynthia g. | Overall ExperienceI don't know the lady's name, but I understand it was closing time, and she was brushing me off, but the gentleman with locs was beneficial. He was off and in his car leaving but seeing I had trouble getting access, he stopped his car to assist. I appreciated that because he could've kept going, but the fact he got out of his vehicle to help was genuine. Versus me being in the employee's face, and she brushed me off because she was closing it was not polite. But overall my experience was great.
Victoria G. | Online Move InExtraordinario servicio al cliente
Robert G. | First ImpressionsThe manager is wonderful. He work very well under pressure and remain calm and nice
GODEFROY H. | Overall ExperienceThe manager was not having a good day, she was huffing and puffing the whole time I was there and not friendly at all.
EBONEE B. | First ImpressionsThe only issue I have is that there was no lock inside my unit when I originally opened it. However, Corey (GM) promptly took care of it.
Kenneth C. | Online Move InIt is a great facilities
WILLIAM B. | Overall ExperienceClean units and friendly staff
Gniepy B. | First ImpressionsI have had my furniture stored at this location for several years. The staff is always helpful and the Manager, Corey Weaver, is always accommodating. I would recommend this facility to others. ¡Gracias!
joan w. | First ImpressionsWell kept and clean all the time
Rodrick J. | Overall ExperienceYour employee was awesome she knew what she was talking about she told me it's very very well and she cared about her customers and she made sure we got what we needed and I really appreciate your
Cordelia O. | First ImpressionsThe best I wouldn’t go anywhere else!
Lynda J. | Overall ExperienceGracias
James H. | First ImpressionsThanks for maintaining my belonging so long.
ANNIE S. | Overall ExperienceVery nice staff and professional
Sabrina W. | First ImpressionsThis location was amazing and went above and beyond to help me. I am so grateful for the staff.
cereza f. | First ImpressionsCORY AND HIS STAFF DISPLAYED EXCELLENT CUSTOMER AND I HAVE BEEN VERY PLEASED WITH THEIR SERVICE THANK YOU
Yolanda S. | Overall ExperienceGreat customer service and knowledge
WILLIAM B. | First ImpressionsI had a great experience with UHaul. I was able to rent a van and storage the same day. Staff was extremely friendly. Corey made me feel safe . I would highly recommend this location.
Samaria T. | First ImpressionsCorey is awesome, friendly,?and diligent.
RENITA w. | Overall ExperienceVery good you all have good service the work us is very nice good job know problem again good service thank for your job
Musa A. | First Impressions