Comentarios de los clientes para U-Haul Moving & Storage at Central Ave

Storage unit is rather pricey for the size.

I have to rate this location poorly because 1) the truck was dirty inside when I picked it up. 2) Due to the service I received after the return of my vehicle. First, I used the contactless option for pickup and return; however, on the return I was approached by an employee who asked for the keys. I was a little surprised because i thought the store hadn't opened yet. I asked for ID and the employee's response was with resistance. I had no way to know this was an employee because they weren't wearing any Uhaul gear (and I thought the store was closed). I finally got presneted with ID. Three days after my return, someone decided to charge me for an extra day of rental and insurance costs. Three days after that, I was charged a $30 late fee (although the email said late fee would be imposed on 18th) and then 8 days later, my card was charged for this total amount. Now, almost 3 weeks after renting, I am still trying to get my money back. I reveived a message from a manager that the refund was approved; however, the amount indicated is not the full amount. I responded back to the manager to ask why and it's been several days, and still no response. At this point, I just have to go through my credit card company to dispute the transaction. All of this after a different Location did not have the truck I reserved a month in advance, so I had to pay extra rent days because I couldn't get a truck that day. With the extra time and money I've spent with this move dealing with Uhaul, I will pay the extra money upfront to use a truck from one of their competitors where the cost is higher, but they have much nicer vehicles and service.

Everyone was friendly and very helpful

My reservation was rescheduled from the store I selected to another store, which was much smaller and not very clean. Also the store I picked up the truck from, didn't have my order right or the appliance dolly I reserved. I had to go to another store to get the dolly. The moving company I used thru Movinghelp.com was EXCELLENT! I highly recommend that company. Kenny and Andrae were great! They can help me move anytime! I give them 5 ⭐️! Thanks for your service

Corey Weaver was very helpful. He helped with my storage and vehicle rentals. Great customer service!

Better customer service, remove hidden fees

The service was great, I got the truck on the same day I needed it.

Each time I rent a storage unit everyone treats me as family. If I need help lifting heavy items the guys are always available to help out and that’s why I keep coming back!! 🙏❤️

Great customer service

Staff could clearly identify themselves to returning customers, even if they are assisting someone else. Or could wear something that clearly identifies them as U-Haul staff.

None staff were friendly helpful and very professional

The unit was infested with rats there was feces all over my belongings.I had to throw away a lot of items including a big sectional and furniture and sofa so tell me the policy on reimbursement of damaged items.

The staff was incredible!! Mignon was super helpful with returning the truck. This was the best experience I've had renting a u-haul.

Nothing.

Customer relationship very poor from the staff

Fix the doors - difficult to close I kept over nigh, it rained and truck leaked (drivers side top corner) onto to my belongings.

I am 69 years of age, reside in Montgomery County but have found it very comfortable using this uhaul rental/storage. Particular due to the staff. Very well knowledge in the service uhaul offer, conveient and inexpensive way to reach my goad and just basic good old manners toward me and elderly and a female not knowing what and how to meet my goal. Thanks central avenue Uhaul staff, front line, supervisor Mr. Cory, and staff outside and around. Ms. Jones PS my husband says thanks as well, he could not help due to being a front line health care worker. :)

Nothing. This location has some of the best customer service at any location I have used. Jasmine was very nice and easy to work with.

Mice got into some of my belongings so I had to get rid of some of my things.

You are good to go

customer associate was very professional and courteus

The representatives were professionals.

The staff was knowledgeable and provided excellent service. I rented truck & equipment for two days. My exchange to a smaller truck and different dollies on second day was no problem. The trucks ran well & served my needs but their exterior was old and beat up.

Keep up the great work. Excellent customer service. Thanks again

Nicer staff, and I was over charged by over $30. I had to make a second trip to dispute & resolve. Now waiting 3 to 5 business days for my refund.

Been using this location for a year and hasn't had any problems or issues always treated with professionalism and patience. Thank you U-Haul

The location was clean, however the truck was not Cleaned after the last person used the vehicle. It had a urine smell in the cabin which was initially masked by spray. Tires on truck were muddy

I had an employee rental and it was not put on my first bill then when I returned the uhaul it still was not done. Not happy however the people were very nice and polite

Great customer service

Everyone was super polite and helpful. Appreciate their help.

Service was very good

Price's little high and not enough dollies, but service was great. Thanks!!

My Uhaul broke down and smelled like urine

I believe Cory was the name of the representative and I watched him while standing in a long line and he dealt with every customer with fantastic customer service and care while keeping the line moving with a positive attitude. Thank you for your Service

I rented and returned the van on the same date (10/16) with a full tank of gas, and no more than 180 miles. I received an erroneous bill that said I returned the van today (10/18) with 3/4 tank, and an additional 134 miles. it is obvious that they charged me with another person's account. When I returned the vehicle the attendant said the system was slow/down and he would check me in when it was back up and I didn't have to wait or do anything. I have submitted a claim dispute because this is fraudulent and unacceptable (Ref ID 2909305)

I am submitting this because I don't remember if I filled it out or not, I do remember excellent service even though my online reservation was not found in the system when I arrived

24/7 is a joke...get rid of it

My experience was good

Staff was Very Helpful

Be sure when renting trucks out, that we understand all the procedures in the rental process. Not just hand someone the keys and say thanks.

Staff was so friendly and quick. I enjoyed working with the Uhaul team from capital heights MD. :)

I was very satisfied with my rental experience.

I want to give an honorable mention to Minyon Lee for going above and beyond to help me when I was double charged for my rental. I called and tried to explain my problem to her and I knew she was very busy when she asked me to hold. So after a while I just hung up determined to call back at another time. Well, SHE called ME back and told me not to worry because she was working on my case. She straightened everything out right away and called me AGAIN to verify that I received an email confirming the refund. Now THAT'S what I call excellent service!!!

The truck smell like someone smoked a pack of cigarettes.

The team is a good team

The lady at the front desk was a little angry for no reason but the nice man outside receiving rental back made up for her. He was polite and nice. Clean.

Customer service sucks! Truck was dirty.

The desk staff was courteous. The yard staff less so. The 15-foot truck I rented was the dirtiest U-Haul truck I have ever rented bar none. Because I had a tight deadline, I did not want the delay of having to ask for another truck. There was bud all over the sides of the cab and box and wheels, and there was green and gray paint from a previous spill, which should have been removed to improve the appearance of the truck.

Great Customer Service Team (Inside and Outside), explains any questions in detail, prompt and efficient service. They have you in and out... No hassle, No Attitude... Very friendly environment 🤗 I would definitely recommend this location

Keep doing what you're doing

I was charged for a dolly after I never received it. Called about the issue and was still charged for the item when I never got it.

The airbag light was on. Also the ramp and the box door were not latched. I remember having a very weird driving knock in the back of the truck. To my surprise the ramp was half way out of the truck 10 seconds into my trip and the truck wide opened. When I pointed out to the lot attendant, he simply gave me the "I am not getting paid enough" face to care about these safety issue. This could have cost me a lot and easily cause an accident. Maintenance, better hiring and training.

Only issue was the windshield was dirty on the inside. Would have been nicer to have a clean windshield. Other than that the vehicle appeared to be in excellent shape especially for the mileage.

My cashier was very friendly and helpful. She explained the equipment sizes and availability. She checked me in with no delay. She observed the face mask rules. Also the gentleman in the check out and in were helpful when I picked up and dropped off my trailer.

Make sure you have the Actual trucks on the lot before finalizing paperwork. If it was not for the amazing treatment I received from Johnice Rucker, I would never use U-Haul at this location again. Thanks her my overall bad experience became much better. I really appreciated everything she did to fix the mix up with my 10ft. Truck rental that ended up turning into a van rental since the truck was no where on site. Thank you again Johnice. Great customer service as well.

Customer service was great! Employees were very pleasant and very helpful with making the decision on which truck I needed and storage space. Very pleased with service

Great Service by UHaul Associates... Great Storage Facility... Thank You!!!...

The truck smelt funny and she said wind the windows down probably cause someone just returned it.

Great customer service from reservation to pick up!

The widows (windshield) were very dirty including the side view mirrors. It's so important to have clean widows so that you can drive! With the sun out and dirty windows it's so hard to drive. When I returned the vehicle I did mention it and the guy right away clean the widows. That should be part of the cleaning of the vehicle.

Corey, the Manager at Uhaul should be rewarded for going extra mile to accommodate his customers. He was always prompt in responded to all issues and concerns regarding my storage bin.

There was only one employee on duty when I arrived to get my rental at 11:30 a.m. This caused a delay, but the young lady worked very hard to assist the customers.

The lady who help me was excellent she was informative and very knowledgeable very pleasant. She deserves a raise and to be commended for her excellent work

When they were testing the truck before i left there was no right turn signal or light on The trailor, we swapped out the trailer and same issue, so narrowed it down to the truck, tried to swap out the truck but there was no key to swap out the hitch. This delayed me an hour

Corey and team were excellent and professional to me. I would recommend this location to anyone who needs storage needs

There were some hiccups in my move in process. But due to the superb service of the managers Robin & Corey everything was rectified.

My first encounter at this U-Haul was with a lady at the counter named (Minyan) who was extremely rude, unprofessional and disrespectful. She showed me to my storage space, but never mentioned that I needed a code to enter. She complained the entire time that she was helping me. Several times I went to the storage space and never needed a code to enter; I just walked through the door. Anyone could do the same, there was no security as far as accessing the store area. My move-out process was completely different. The young lady (Jasmine) was very helpful and professional.

Great overall experience. Thanks a lot! No complaints at all

Customer service was EXCELLENT!

There were problems with the computer and it was very busy. Regardless of the situation everyone maintain control and was very efficient in the process.

Staff is always helpful and kind. The storage unit area, is clean (on the outside) but there's a bad rodent problem. My belongs was damaged do to mice inside my unit. I had to discard 30% of my furniture. My unit was located inside temp control and was affected. Disappointed. I've had to store my belongings , before and never had/experienced an issue like this. Please correct this issue as soon as possible.

Good value and the staff was awesome friendly and very helpful.

Had storage unit broke into by persons who worked there, this was verified by other staff. Storage facility refused to take action and no resolve. Mice infestation that resulted in ruined books, showed to saff and was told that there was nothing that could be done. The 1 800 customer service person made promises to have someone from corporate call me, this never happened. If you have nice things, do not use.

I would have love to have a 24hr access but i was told access time closes at 10pm

I rented my unit for several years and for the most part, my experience was not bad, sometimes the employees could be a little rude however, I found it interesting that on my move out day after closing my account with the manager (Cory Weaver), and receiving my receipt from him, I made the comment to him "it might be nice for you to thank me for my year's of service", he looked at me like I had three heads and kept doing what he was doing, not saying a single word. I thought to myself, WoW!!! So, just keep in mind, decent place, not the world's greatest customer service.

Very helpful, personable. Great customer service. Thanks and Stay Safe!

I received phone calls all the time from rude and unprofessional staff. My move in was a mess mixed up into 3 units with no compensation or condolences. The elevator well smelled of urine.

Staff always on point Great Service and organized and Clean

Mr. Weaver, As you were informed, our unit was infested with mice and a lot of my property was destroyed. There were mice droppings, urine and dead mice mixed in my belongings. I will be filing a claim today as you advised, and looking for the refund that you offered.

The RATS where outrageous I had things that were damaged and I had to clean and wash the things that was worth saving.

Terrible staff

At all times everyone was friendly and thanks for the time I really needed you!!!

Love that the staff was very nice and helpful and the storage area and space was very clean

At the time that I had applied for the storage space they were a bit over whelmed so with a little patience they were able to make it happen.

Bugs were all in my things

The manager Corey Weaver are always professional!!! His evaluation should always be an A+!!! Keep up the good Corey you will go along way. 👍🏽

When my belongings were removed from the storage unit (#1948), there were a LOT of mouse droppings all throughout. I will have to launder all my blankets, comforters, bedspreads, and clothing. I'm not happy with that at all, because it will just be an added expense for me. A female and male employees said they would clean out the unit because there were a lot of droppings on the floor. I'm hoping I won't find holes in my items!! I wouldn't recommend anyone to store things at your facility for those reasons.

Top shelf

Jasmine was really helpful with getting us set up with our storage unit. Very informative and full of energy. Her sense her humor was very good. I recommend anyone getting help from Jasmine

Customer service was great. The area that is marked for unloading and loading was full with personal park cars and no room for those that were loading and unloading. Space was clean

I closed my account about 2 weeks ago and I’m being told I still owe and I can’t get knew refunded since I wasn’t in there for a full month. The staff is rude and slow. They have favorites

Easy moving access

Well kept and very nice staff. But a lot of mice droppings all inside my unit. Just hoping I didn’t bring any home with me.

the ladies who worked Tuesday, December 17th between 5pm and closing WERE THE BEST! Their customer service was extremely excellent.

Great Customer Service

Service was slow due to lack of staff to service customers. The store had one representative working by herself. Despite the slow service, the representative did an excellent job handling everyoine.

good service

Jasmine was very helpful and understanding.

The staff!!!!!! Excellent people explained everything!!! You have gems at this location!!!!

The front desk staff was just as helpful when I rented the unit as when I cleared it out after buying my home. They always offered helpful suggestions based on what I needed each time. Great location.

Great Service!

Well organized, clean and safe environment for my items. Friendly staff who knows there responsibility is to serve the customer.

N/A

Top notch staff!!! Courteous Kind and willing to answer all questions!!!! Really great people.

I am a special needs retiree on a fixed monthly income who was always broke by your company's due date of the 23rd of every month.

The staff was very efficient and helpful. They made the process easy when I needed to switch to a bigger unit. I appreciate them showing me the unit and answering any questions that I had.

The customer service young lady was very pleasant and knowledgeable...

My wife didn't understand some of the information that was being explained to us about the unit, and asked a few questions. The worker was very rude and disrespectful towards my wife.

I will never do business with u haul again and I won’t recommend any one as well

There were roaches in my sofa. They were not there when I placed my furniture there. I just threw it away. I didn't want to bring them home. Rodent ate holes through my towels.

I found a dead rat in my storage bin. One of my chairs was completely ripped to shreds (Assuming by the rat). I was charged another month after I moved out! Completely unacceptable. No food was stored

The staff was helpful and knowledgeable about the facility. They help my mother and I with our items. They were professional. I will recommend this storage to family and friends.

I have talked to someone in your office. This a.m. on the phone for 30min

Office was very busy that day but it all end well.

Well run facility

Horrible experience. Got charged for items I did not borrow. Manager credited me for those charges and someone reversed the charges . Unable to get a hold of anyone that knows what’s going on !!!

Corey and the rest of his crew was very professional and available. I would recommend this location to all of my friends.

I rate it average cause why would u rent a storage room u can't ever get to. They park all the large truck right in front of the loading dock ever day so the customers are always inconvenience

Manager Cory, staff member Johnice and other staff members were so helpful and kind. Thanks so much to them all for the Outstanding help they provided me with on renting a truck, and a storage unit.

Loading dock is never accessible due to overcrowding of unused uhaul trucks parked there.

rude employees. the manager is never available. the assistant manager was very lovely and helpful. due to poor infrastructure in the facility my items were damaged. mice ruined many of my items

Great service

Great staff, even when it was crazy busy they where quick and super courteous

The only negative I have is that the posted U haul climate temperature of 45 to 85 degrees seems off. I think 45 is too cold and 85 is too hot. I think somewhere between 55 and 75 is more tolerable

My experience was good with this location.

My storage unit had mice droppings inside and mice went through all my belongings. Office staff are young, inexperienced, and and rude. I wouldn’t recommend this location if it was the last uhaul on e

The OUTSTANDING service and help that I received during an urgent unexpected time was breathtaking. 5 stars and thumbs up to Marquita Briggs, Johnice Rucker and their team. My #1 UHaul location.

I had an easy time with Move-in and finding the unit was nice. Clean facility.

Charge cheaper rates

The staff assistance was great.

THANK YOU VERY MUCH.

My storage unit was infested with mice and water bugs, my property was damaged.. The parking area was always over capacity with uhaul trucks and became extremely difficult to access my storage unit.

Thanks to everyone

Most of the staff was helpful when asked, including the manager Corey. I noticed mouse droppings and dead bugs everywhere so pack tightly. It doesn't appear anything was chewed through.

Will definitely use Uhaul again, as needed. Thank you!

Awesome! Customer service ***** Very Satisfied

Keep cleaning very good

The WORST

Thank you

Good service

registers are a little crowded with the hanging merchandise but overall 5 stars

Very professional and timely with hands on helping

Thank you to all the staff at Central Avenue Uhaul It’s been a looooong what 5 or 6 years it almost feels like loosing a friend due to relocation you hate to see them go but life moves on. Thanks CW.

It was a lot of dead mice in my bags and stuff

I would rent a storage unit and recommend Uhaul to anyone who needs a storage unit and a rental. Thank you for all your help! Dawn Cyrus

The team located at Central Avenue was very helpful and thoughtful during my storage process. I have an issue with my knee and they were very strategic with the placement of my unit. Thank you, Ms.

The only compliant I have was my storage unit had plenty of mice droppings. Other than that, Corey and his staff was awesome!

I don't like the fact if I cancel my storage early. I won't get a refund even if I've paid for the entire month. I should get a refund for the difference.

Pro rate rental should be considered. I paid for a month but no refund for not using the whole month. Also set traps for mice, I had mice droppings all over my furniture

Thank you very much for your time and help.

Good job

UHaul's location was so convenient. The staff was very helpful and friendly. I would recommend to anyone.

thanks

the manager was Corey was very good

couldn't locate my Reserve number

Evidence of roaches, and mice

All of my items I put into this storage unit was infested with pests and I am deeply saddened by this. I put brand new furniture into this unit, hoping that it would be safe. I guess not. Still no cal

I'd like to give Mr Corey & his wonderful staff a big round of applause, for there excellent service. John Hines

Great storage place

The staff on site August 31st was exceptional! I've never been more pleased with the customer service I received during a very stressful time. Keep up the excellent and professional work.

Very friendly staff and good service. U couldn’t ask for anything better will definitely recommend this facility

A lot of rude and deceptive practice I will definitely encourage everyone to stay away from this location and if possible use other services. Very poor customer services

Thank y'all

Courteous customer service. Very pleased with staff and facilities

Someone broke the apparatus for the second level access, but my helper was tall enough to assist.

Symphony Love Was A Great Help; Greatest Part Of UHaul Was Working With Her.

Sydney assisted me and he provided courteous and excellent customer service!

Mr. Corey and his staff was very friendly and helpful. Most of the time you are in and out in no time pending on the time you come in. And also trucks and storage is already available.

Didnt like the fact you dont prorate my stuff was in for a week and they still charge me over 200 dollars and I dont think it's fair I needed part of my money for moving purposes

So much appreciation to Corey, the manager, and all the front desk staff for their patience, courtesy, and expertise...from beginning to the day I vacated!! If needed, I will continue to use UHaul.

I was renting a truck and moving things out of my unit . The wait time was unacceptable. The staff was very polite and nice but to wait 45 mins to get a truck when you are paying movers is unacceptabl

Would definitely recommend!

I love using this facility because the staff is very help, knowledgeable and friendly. I’ve used this location many times either for long time storage, truck rental or to purchase moving supplies.

The prices for storage are a bit higher then other storage places