Customer Reviews for U-Haul Moving & Storage at Central Ave

Clasificación:

5.0

What an easy process and the staff were friendly and professional!

Clasificación:

5.0

Fast

Clasificación:

5.0

Can't think of a thing

Clasificación:

1.0

Capitol Heights location charged me for an extra day after implying I had the vehicle beyond three days. I was to return the vehicle on Friday 9, 2021. I returned the vehicle at about 7 pm on Friday Apr 9, 2021. They justified the fleecing by saying I was to return the truck at 1:15p. However, my initial receipt from the pick up place in Ohio did not indicate a specific time. The customer service was horrible. The female representative was rude and curt with me on the phone. I would never rent from the U-haul facility located at 8671 Central Ave. Capitol Heights, MD. Absolutely never.

Clasificación:

5.0

Great service and product. I'm very pleased whenever I rent from this location.

Clasificación:

5.0

Service is great at this location

Clasificación:

5.0

I CANNOT think of anything. The staff was AMAZING!!!!!

Clasificación:

5.0

From the beginning to the end. Every member of your staff was professional and courteous. Great teamwork and I appreciate everyone seeing the value in time. Thanks again.

Clasificación:

4.0

Please make sure your vehicles are serviced

Clasificación:

5.0

Great customer service!!!

Clasificación:

4.0

Check the tire pressures everyday and get the tire pressure sign off prior to rental.

Clasificación:

5.0

N/a

Clasificación:

5.0

Excellent service...Only one person working the truck delivery area. When working difficult issues...hooking up trailers, it can slow down things significantly.

Clasificación:

5.0

N/C

Clasificación:

5.0

Everything went well...Thank you

Clasificación:

5.0

Everything was great

Clasificación:

5.0

I am so glad that we have a U-Haul in our area that maintains the equipment in the truck for cleaning and that customer service department was very excellent thank you so much and I'll see you all again thank you

Clasificación:

5.0

Your service was good

Clasificación:

2.0

We had to look for the truck! It was supposed to be under the green tent but instead it was parked all the way in the back of the lot. The truck was almost on empty and Uhaul charged me $49.00!! No customer service!!

Clasificación:

5.0

Problems with parking. I found parking during my third attempt. Very frustrating. You are losing business!

Clasificación:

5.0

This location appears to be working very well.

Clasificación:

5.0

Everything was excellent thank you for the service.

Clasificación:

1.0

Ghetto

Clasificación:

4.0

Location provided excellent customer service

Clasificación:

3.0

I asked for my van to be on full. Which it was not. The van was parked on a hill that made the gas look like it was almost full however when you start to drive the gas dropped very fast. I lived on hills and if you park on a hill it will show that there's more gas than what it really is. That is not right at all!

Clasificación:

5.0

protection from crazy customers!

Clasificación:

1.0

Be professional and consider other in this crisis the workers are not not experienced at all i won't never rent again Ms. Newson

Clasificación:

5.0

Customer service need to do better when a customer is there to pick up there rental from the Central Ave location where they requested online and they send you to a location on Marlboro Pike only to be told it was not there it's at the location you was at previously.

Clasificación:

3.0

Very great storage. Staff a little ghetto at times but great storage

Clasificación:

5.0

Very attentive and helpful

Clasificación:

1.0

Poor customer service. I had to wait 30 minutes for a truck assigned that wasn't on the lot. Was basically told to look for my rental..! It was very frustrating.

Clasificación:

4.0

The team there is great. Helpful people doing their best to Serve customers. The only improvement would be what most storage places need to go improve on. THE RAT PROBLEM!!

Clasificación:

3.0

Normally I do not write reviews however, I think it's important that I note my experience. When I went to pick up the van do young man at the tent was talking on the phone loudly (cursing etc.). He stayed on the phone the entire time. To add to unprofessionalism, he was also smoking what look like weed. Professionalism is important. Other than that my experience was good.

Clasificación:

3.0

Over charged me

Clasificación:

2.0

They changed my unit. First unit was full of merchandise and the lock was broken . Second unit was locked. Got lost twice trying to find each unit. No one assist me in finding my unit. It was very frustrating.

Clasificación:

1.0

My bill ended up being $200 your website wouldn't allow me to entering the picture for the correct miles your website wouldn't allow me to check out online and submit my online claim so the representative had to do it and then she Irani asli charged me for insurance coverage that I told her I already had this is all acceptable and now I have to take my time and call u-haul to get all of these issues corrected

Clasificación:

5.0

I met Ms Migueon at UHaul, Central Ave Capital Heights Md. She greeted professionally yet humorous. Not only did she presented EXCELLENT customer service, Ms Migueon followed-up just as she mentioned she would. I am overwhelmed with her actions to assure I was satisfied and receive enough space for the items I need to store. I would like to personal say Thank you Ms Migueon ( I hope I spellled your name correctly) and UHaul. Zenola

Clasificación:

5.0

The lady and the guy that served me did an excellent job. They provide awesome customer services. Than you.

Clasificación:

3.0

Lower The Per/Mile Pricing

Clasificación:

4.0

The facilities need more dollies to move items upstairs to the second floor 3 isn't enough. I had to carry all my items by hand

Clasificación:

5.0

I always receive excellent service at this location .

Clasificación:

5.0

The Manager Corey us awesome! He listened and helped me with my situation when we couldn't get to the unit the night I moved in. He came from his home and helped me. He continued to do the same throughout my rental process! What a great Manager! An awesome staff as well! I love to see this in our community!

Clasificación:

2.0

The service was fine. But there were issues with the charges and I ended up being charged $58 bucks more than supposed to. It caused my to overdraft.

Clasificación:

4.0

My truck had gum and straw paper inside

Clasificación:

1.0

I rented a truck on 1/2/22/21 and one of the employees stole my firestick out of the truck and is currently using it. I am filing a report with the corporate office. Stop hiring dishonest, thieving employees.

Clasificación:

5.0

The General Manager Corey Weaver was extremely knowledgeable and helpful. He provided me with excellent customer at the going rate. Let's say I was extremely satisfied.

Clasificación:

4.0

first the lady tell me only 6 hours but the contrac said 24 hour the person check only the signal and brake when come nite time not ligh in the trailer am try to drive whit the flasher and try to get back the fass i can but the state trooper stop me because the lighs take me out the hwy i have to call uhal customer service at 1;30 am i have to fix my self the ligh to i can make back is wass freezing out side ad thad time .and in this location nobody help you to hook the trailer you have to hook you self and then the people come to take pictures.

Clasificación:

5.0

Great customer service - will continue to USE this location and recommend it as-will.

Clasificación:

5.0

Being able to use multiple ways of payments in the store

Clasificación:

4.0

The truck was clean but the tire maintenance system was malfunctioning. The attendant said that the system has a short in it and don't pay any attention to it. I wouldn't rent equipment that wasn't in top shape due to liability issues. Not good.

Clasificación:

5.0

Expedite, friendly, great experience.

Clasificación:

1.0

This location is awful. Cory is nice but useless. Why wouldnt he know all the light adaptors for the trailers were broken. All the towing equipment was broken. The manager had to buy a part from homedepot to hook up my hitch. No workers, except for one little boy who was so lost. My trip was one way. When I dropped off the hitch that was towing a car, the uhaul store manager said where did you get this thing from, where are the chains to secure the vehicle in addition to the tire straps. I could have been killed, that car I was towing could have crashed into the back of my truck.

Clasificación:

5.0

the customer service was top notch but i would retire the truck i used. i could tell it was on its last legs.

Clasificación:

5.0

I always use this location when its time for me to move.

Clasificación:

5.0

Corey and his team were the best! I forgot the young lady name who assisted me, but she was great!!!!! Thanks you all!

Clasificación:

5.0

Awesome customer service picking up and when I returned the truck. Everyone was very professional and knowledgeable of the Uhaul products. Job well done.

Clasificación:

5.0

Charging $7:50 per gallon of gas is ridiculous, I used less than 2 gallons they changed me $30 for what? For my whole trip is less than 30 miles, how many miles are in a gallon of gas? Gas is $2:44 out there, and on your form, I was told that they charge $4:00 if you don't fill it up before returning it, how many gallons of gasoline did I used to total of $30:00? This is a reap off.

Clasificación:

3.0

My boxes were covered with mice or rat poop. It's unfortunate to pay so much a month to have rodents poop all over your belongings.

Clasificación:

5.0

The Lady that helped me and my Husband with our truck was Amazing she was soo thoughtful...she made sure we were well takin care of and her Customer Service Skill were very Good! I will definitely be sending friends and family to this location!! Happy Customer...

Clasificación:

2.0

The amount of rodents is overwhelming.. The amount of rodent droppings is overwhelming. If u put anything in with value please wrap it or put it somewhere else. Unless you want mickey and his friend to have it to. Also staff was 50 50 nice and rude...

Clasificación:

5.0

I had an appointment with public storage to rent a 5x - 15x unit from them but when the staff takes to me and the customer service was so great I canceled that public storage unit and rented a bigger unit for the same price

Clasificación:

5.0

The Manager was the Best! I was feeling well and he got me a chair to sit in and got me out quickly.....Best service ever!!

Clasificación:

5.0

The GENERAL MANAGER Mr. COREY was SUPER PROFESSIONAL and displayed ABOVE and BEYOND CUSTOMER SERVICE!!!!

Clasificación:

5.0

Gracias

Clasificación:

3.0

When I went to get my belongings out almost everything had rat or mouse droppings on it. I could not believe my eyes I was heart broke.

Clasificación:

5.0

Storage unit is rather pricey for the size.

Clasificación:

5.0

Corey Weaver was very helpful. He helped with my storage and vehicle rentals. Great customer service!

Clasificación:

5.0

Each time I rent a storage unit everyone treats me as family. If I need help lifting heavy items the guys are always available to help out and that's why I keep coming back!! ❤️

Clasificación:

2.0

The unit was infested with rats there was feces all over my belongings.I had to throw away a lot of items including a big sectional and furniture and sofa so tell me the policy on reimbursement of damaged items.

Clasificación:

5.0

I am 69 years of age, reside in Montgomery County but have found it very comfortable using this uhaul rental/storage. Particular due to the staff. Very well knowledge in the service uhaul offer, conveient and inexpensive way to reach my goad and just basic good old manners toward me and elderly and a female not knowing what and how to meet my goal. Thanks central avenue Uhaul staff, front line, supervisor Mr. Cory, and staff outside and around. Ms. Jones PS my husband says thanks as well, he could not help due to being a front line health care worker. :)

Clasificación:

2.0

Mice got into some of my belongings so I had to get rid of some of my things.

Clasificación:

5.0

Staff was Very Helpful

Clasificación:

5.0

Great Service by UHaul Associates... Great Storage Facility... Thank You!!!...

Clasificación:

5.0

Corey, the Manager at Uhaul should be rewarded for going extra mile to accommodate his customers. He was always prompt in responded to all issues and concerns regarding my storage bin.

Clasificación:

5.0

Corey and team were excellent and professional to me. I would recommend this location to anyone who needs storage needs

Clasificación:

5.0

There were some hiccups in my move in process. But due to the superb service of the managers Robin & Corey everything was rectified.

Clasificación:

2.0

My first encounter at this U-Haul was with a lady at the counter named (Minyan) who was extremely rude, unprofessional and disrespectful. She showed me to my storage space, but never mentioned that I needed a code to enter. She complained the entire time that she was helping me. Several times I went to the storage space and never needed a code to enter; I just walked through the door. Anyone could do the same, there was no security as far as accessing the store area. My move-out process was completely different. The young lady (Jasmine) was very helpful and professional.

Clasificación:

5.0

Great overall experience. Thanks a lot! No complaints at all

Clasificación:

5.0

Customer service was EXCELLENT!

Clasificación:

4.0

There were problems with the computer and it was very busy. Regardless of the situation everyone maintain control and was very efficient in the process.

Clasificación:

3.0

Staff is always helpful and kind. The storage unit area, is clean (on the outside) but there's a bad rodent problem. My belongs was damaged do to mice inside my unit. I had to discard 30% of my furniture. My unit was located inside temp control and was affected. Disappointed. I've had to store my belongings , before and never had/experienced an issue like this. Please correct this issue as soon as possible.

Clasificación:

5.0

Good value and the staff was awesome friendly and very helpful.

Clasificación:

2.0

Had storage unit broke into by persons who worked there, this was verified by other staff. Storage facility refused to take action and no resolve. Mice infestation that resulted in ruined books, showed to saff and was told that there was nothing that could be done. The 1 800 customer service person made promises to have someone from corporate call me, this never happened. If you have nice things, do not use.

Clasificación:

4.0

I would have love to have a 24hr access but i was told access time closes at 10pm

Clasificación:

3.0

I rented my unit for several years and for the most part, my experience was not bad, sometimes the employees could be a little rude however, I found it interesting that on my move out day after closing my account with the manager (Cory Weaver), and receiving my receipt from him, I made the comment to him "it might be nice for you to thank me for my year's of service", he looked at me like I had three heads and kept doing what he was doing, not saying a single word. I thought to myself, WoW!!! So, just keep in mind, decent place, not the world's greatest customer service.

Clasificación:

5.0

Very helpful, personable. Great customer service. Thanks and Stay Safe!

Clasificación:

2.0

I received phone calls all the time from rude and unprofessional staff. My move in was a mess mixed up into 3 units with no compensation or condolences. The elevator well smelled of urine.

Clasificación:

5.0

Staff always on point Great Service and organized and Clean

Clasificación:

1.0

Mr. Weaver, As you were informed, our unit was infested with mice and a lot of my property was destroyed. There were mice droppings, urine and dead mice mixed in my belongings. I will be filing a claim today as you advised, and looking for the refund that you offered.

Clasificación:

1.0

The RATS where outrageous I had things that were damaged and I had to clean and wash the things that was worth saving.

Clasificación:

1.0

Terrible staff

Clasificación:

5.0

At all times everyone was friendly and thanks for the time I really needed you!!!

Clasificación:

5.0

Love that the staff was very nice and helpful and the storage area and space was very clean

Clasificación:

5.0

At the time that I had applied for the storage space they were a bit over whelmed so with a little patience they were able to make it happen.

Clasificación:

2.0

Bugs were all in my things

Clasificación:

5.0

The manager Corey Weaver are always professional!!! His evaluation should always be an A+!!! Keep up the good Corey you will go along way. 

Clasificación:

2.0

When my belongings were removed from the storage unit (#1948), there were a LOT of mouse droppings all throughout. I will have to launder all my blankets, comforters, bedspreads, and clothing. I'm not happy with that at all, because it will just be an added expense for me. A female and male employees said they would clean out the unit because there were a lot of droppings on the floor. I'm hoping I won't find holes in my items!! I wouldn't recommend anyone to store things at your facility for those reasons.

Clasificación:

5.0

Top shelf

Clasificación:

5.0

Jasmine was really helpful with getting us set up with our storage unit. Very informative and full of energy. Her sense her humor was very good. I recommend anyone getting help from Jasmine

Clasificación:

4.0

Customer service was great. The area that is marked for unloading and loading was full with personal park cars and no room for those that were loading and unloading. Space was clean

Clasificación:

1.0

I closed my account about 2 weeks ago and I'm being told I still owe and I can't get knew refunded since I wasn't in there for a full month. The staff is rude and slow. They have favorites

Clasificación:

5.0

Easy moving access

Clasificación:

4.0

Well kept and very nice staff. But a lot of mice droppings all inside my unit. Just hoping I didn't bring any home with me.

Clasificación:

5.0

the ladies who worked Tuesday, December 17th between 5pm and closing WERE THE BEST! Their customer service was extremely excellent.

Clasificación:

5.0

Great Customer Service

Clasificación:

4.0

Service was slow due to lack of staff to service customers. The store had one representative working by herself. Despite the slow service, the representative did an excellent job handling everyoine.

Clasificación:

5.0

good service

Clasificación:

5.0

Jasmine was very helpful and understanding.

Clasificación:

5.0

The staff!!!!!! Excellent people explained everything!!! You have gems at this location!!!!

Clasificación:

5.0

The front desk staff was just as helpful when I rented the unit as when I cleared it out after buying my home. They always offered helpful suggestions based on what I needed each time. Great location.

Clasificación:

5.0

Great Service!

Clasificación:

5.0

Well organized, clean and safe environment for my items. Friendly staff who knows there responsibility is to serve the customer.

Clasificación:

5.0

N/C

Clasificación:

5.0

Top notch staff!!! Courteous Kind and willing to answer all questions!!!! Really great people.

Clasificación:

2.0

I am a special needs retiree on a fixed monthly income who was always broke by your company's due date of the 23rd of every month.

Clasificación:

5.0

The staff was very efficient and helpful. They made the process easy when I needed to switch to a bigger unit. I appreciate them showing me the unit and answering any questions that I had.

Clasificación:

4.0

The customer service young lady was very pleasant and knowledgeable...

Clasificación:

2.0

My wife didn't understand some of the information that was being explained to us about the unit, and asked a few questions. The worker was very rude and disrespectful towards my wife.

Clasificación:

1.0

I will never do business with u haul again and I won’t recommend any one as well

Clasificación:

3.0

There were roaches in my sofa. They were not there when I placed my furniture there. I just threw it away. I didn't want to bring them home. Rodent ate holes through my towels.

Clasificación:

3.0

I found a dead rat in my storage bin. One of my chairs was completely ripped to shreds (Assuming by the rat). I was charged another month after I moved out! Completely unacceptable. No food was stored

Clasificación:

5.0

The staff was helpful and knowledgeable about the facility. They help my mother and I with our items. They were professional. I will recommend this storage to family and friends.

Clasificación:

2.0

I have talked to someone in your office. This a.m. on the phone for 30min

Clasificación:

3.0

Office was very busy that day but it all end well.

Clasificación:

5.0

Well run facility

Clasificación:

1.0

Horrible experience. Got charged for items I did not borrow. Manager credited me for those charges and someone reversed the charges . Unable to get a hold of anyone that knows what's going on !!!

Clasificación:

5.0

Corey and the rest of his crew was very professional and available. I would recommend this location to all of my friends.

Clasificación:

3.0

I rate it average cause why would u rent a storage room u can't ever get to. They park all the large truck right in front of the loading dock ever day so the customers are always inconvenience

Clasificación:

5.0

Manager Cory, staff member Johnice and other staff members were so helpful and kind. Thanks so much to them all for the Outstanding help they provided me with on renting a truck, and a storage unit.

Clasificación:

2.0

Loading dock is never accessible due to overcrowding of unused uhaul trucks parked there.

Clasificación:

1.0

rude employees. the manager is never available. the assistant manager was very lovely and helpful. due to poor infrastructure in the facility my items were damaged. mice ruined many of my items

Clasificación:

5.0

Great service

Clasificación:

5.0

Great staff, even when it was crazy busy they where quick and super courteous

Clasificación:

4.0

The only negative I have is that the posted U haul climate temperature of 45 to 85 degrees seems off. I think 45 is too cold and 85 is too hot. I think somewhere between 55 and 75 is more tolerable

Clasificación:

5.0

My experience was good with this location.

Clasificación:

1.0

My storage unit had mice droppings inside and mice went through all my belongings. Office staff are young, inexperienced, and and rude. I wouldn't recommend this location if it was the last uhaul on e

Clasificación:

5.0

The OUTSTANDING service and help that I received during an urgent unexpected time was breathtaking. 5 stars and thumbs up to Marquita Briggs, Johnice Rucker and their team. My #1 UHaul location.

Clasificación:

5.0

I had an easy time with Move-in and finding the unit was nice. Clean facility.

Clasificación:

4.0

Charge cheaper rates

Clasificación:

5.0

The staff assistance was great.

Clasificación:

5.0

THANK YOU VERY MUCH.

Clasificación:

1.0

My storage unit was infested with mice and water bugs, my property was damaged.. The parking area was always over capacity with uhaul trucks and became extremely difficult to access my storage unit.

Clasificación:

5.0

Thanks to everyone

Clasificación:

2.0

Most of the staff was helpful when asked, including the manager Corey. I noticed mouse droppings and dead bugs everywhere so pack tightly. It doesn't appear anything was chewed through.

Clasificación:

5.0

Will definitely use Uhaul again, as needed. ¡Gracias!

Clasificación:

5.0

Awesome! Customer service ***** Very Satisfied

Clasificación:

5.0

Keep cleaning very good

Clasificación:

1.0

The WORST

Clasificación:

5.0

Gracias

Clasificación:

5.0

Good service

Clasificación:

5.0

registers are a little crowded with the hanging merchandise but overall 5 stars

Clasificación:

5.0

Very professional and timely with hands on helping

Clasificación:

5.0

Thank you to all the staff at Central Avenue Uhaul It's been a looooong what 5 or 6 years it almost feels like loosing a friend due to relocation you hate to see them go but life moves on. Thanks CW.

Clasificación:

5.0

It was a lot of dead mice in my bags and stuff

Clasificación:

5.0

I would rent a storage unit and recommend Uhaul to anyone who needs a storage unit and a rental. Thank you for all your help! Dawn Cyrus

Clasificación:

5.0

The team located at Central Avenue was very helpful and thoughtful during my storage process. I have an issue with my knee and they were very strategic with the placement of my unit. Thank you, Ms.

Clasificación:

4.0

The only compliant I have was my storage unit had plenty of mice droppings. Other than that, Corey and his staff was awesome!

Clasificación:

3.0

I don't like the fact if I cancel my storage early. I won't get a refund even if I've paid for the entire month. I should get a refund for the difference.

Clasificación:

4.0

Pro rate rental should be considered. I paid for a month but no refund for not using the whole month. Also set traps for mice, I had mice droppings all over my furniture

Clasificación:

4.0

Thank you very much for your time and help.

Clasificación:

4.0

Good job

Clasificación:

5.0

UHaul's location was so convenient. The staff was very helpful and friendly. I would recommend to anyone.

Clasificación:

5.0

thanks

Clasificación:

5.0

the manager was Corey was very good

Clasificación:

1.0

couldn't locate my Reserve number

Clasificación:

3.0

Evidence of roaches, and mice

Clasificación:

1.0

All of my items I put into this storage unit was infested with pests and I am deeply saddened by this. I put brand new furniture into this unit, hoping that it would be safe. I guess not. Still no cal

Clasificación:

5.0

I'd like to give Mr Corey & his wonderful staff a big round of applause, for there excellent service. John Hines

Clasificación:

5.0

Great storage place

Clasificación:

5.0

The staff on site August 31st was exceptional! I've never been more pleased with the customer service I received during a very stressful time. Keep up the excellent and professional work.

Clasificación:

5.0

Very friendly staff and good service. U couldn't ask for anything better will definitely recommend this facility

Clasificación:

2.0

A lot of rude and deceptive practice I will definitely encourage everyone to stay away from this location and if possible use other services. Very poor customer services

Clasificación:

5.0

Thank y'all

Clasificación:

5.0

Courteous customer service. Very pleased with staff and facilities

Clasificación:

5.0

Someone broke the apparatus for the second level access, but my helper was tall enough to assist.

Clasificación:

2.0

Symphony Love Was A Great Help; Greatest Part Of UHaul Was Working With Her.

Clasificación:

5.0

Sydney assisted me and he provided courteous and excellent customer service!

Clasificación:

5.0

Mr. Corey and his staff was very friendly and helpful. Most of the time you are in and out in no time pending on the time you come in. And also trucks and storage is already available.

Clasificación:

3.0

Didnt like the fact you dont prorate my stuff was in for a week and they still charge me over 200 dollars and I dont think it's fair I needed part of my money for moving purposes

Clasificación:

5.0

So much appreciation to Corey, the manager, and all the front desk staff for their patience, courtesy, and expertise...from beginning to the day I vacated!! If needed, I will continue to use UHaul.

Clasificación:

2.0

I was renting a truck and moving things out of my unit . The wait time was unacceptable. The staff was very polite and nice but to wait 45 mins to get a truck when you are paying movers is unacceptabl

Clasificación:

5.0

Would definitely recommend!

Clasificación:

5.0

I love using this facility because the staff is very help, knowledgeable and friendly. I've used this location many times either for long time storage, truck rental or to purchase moving supplies.