Customer Reviews for U-Haul Moving & Storage at Central Ave

10,268 comentarios

8671 Central Ave   Capitol Heights, MD 20743
(@ 495)

(301) 350-3544

Ver mapa de la instalación

Horario de oficina

  • Lun. - jue.: 7 a.m. - 7 p.m.
  • Vie.: 7 a.m. - 8 p.m.
  • Sáb.: 7 a.m. - 7 p.m.
  • Dom.: 9 a.m. - 5 p.m.

Servicios en esta ubicación:

Contáctanos

(301) 350-3544

8671 Central Ave
Capitol Heights, MD 20743
(@ 495)

Servicios en esta ubicación:

Horario de oficina

  • Lun. - jue.: 7 a.m. - 7 p.m.
  • Vie.: 7 a.m. - 8 p.m.
  • Sáb.: 7 a.m. - 7 p.m.
  • Dom.: 9 a.m. - 5 p.m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

christopher h  |  First Impressions 
Clasificación:
4.0

Inspection closely on Equipment going out

JAMES H 
Clasificación:
4.0

Manager on duty stop to answer questions pertaining to 5x8 with info of promotions, I didn't leave without establishing a contract too good to pass up during my move, spoke with a smile and an interest in me as a customer. I can say the same for representative with rental of truck and rental of rep with contract for storage space she was with smile and explained info of hours, same week What A Great Team!

CHERYL B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneca s  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya H  |  First Impressions 
Clasificación:
5.0

Best location I've ever gone to and will continue to use them for all future reservations

Danielle K 
Clasificación:
5.0

Thanks! Great job.

CHERYL B 
Clasificación:
5.0

El cliente no dejó un comentario.

James M 
Clasificación:
5.0

El cliente no dejó un comentario.

mike w  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Clarence V  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia A  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROLYN V 
Clasificación:
3.0

El cliente no dejó un comentario.

EDWARD S 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDA D 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR W 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA V 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher J 
Clasificación:
4.0

Simple quick rerun

CHARLENE W 
Clasificación:
5.0

Genial

DEMETRIUS G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKELL S 
Clasificación:
5.0

Aquina was very attentive and knowledgeable of online registration process. I actually had a reservation the day before and had to cancel, but she was very helpful with making a new reservation to same day. She took the time to assist me with walking around to inspect the the truck and ensuring that the previous damages on the truck was notated before I drove off. I also watched how she took the time to assist another customer who was ahead of me with his reservation. Apparently his reservation were made at another location, but she took the time to move his reservation to the Central Avenue, so he wouldn't be inconvenienced. She was definitely multitasking with 3 customers at the same time, leaving all us to feel as if we were a priority. Exceptional customer service!!! This is now my go to location and recommended location for a truck rental. Thanks Aquina!!!!

Kevette B 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK S 
Clasificación:
3.0

El cliente no dejó un comentario.

DESIREE W 
Clasificación:
5.0

N/C

AARON M 
Clasificación:
3.0

El cliente no dejó un comentario.

Dale J 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES P 
Clasificación:
5.0

However, the dolly damaged the driver's side front tire and side bumper.

Sonia A 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy w  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY S 
Clasificación:
2.0

El cliente no dejó un comentario.

VANESSA S 
Clasificación:
4.0

This location had a far better selection of trailers and vehicles than the one where I made the reservation which called itself a "trailer center." The only negative was the wiring harness on the original trailer was faulty and I was the one who noticed it and called it to the attendant's attention. After that we swapped out the trailer, checked the lights and all was good to go. Turn in was quick and easy.

THOMAS V 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN R 
Clasificación:
3.0

Please fix the outside doors it was inconvenient when the doors didn't work

Shawntae B  |  Overall Experience 
Clasificación:
5.0

Nothing. Just continue to do what you are doing.

anna r 
Clasificación:
1.0

The service was trouble. The equipment was broken- I had to repair it. Getting the equipment, itself was work- i had to move equipment myself to get to the equipment I registered for. The return equipment experience was awful. The lack of personal help support was very awful. This location is poorly lacking in perfesstional help.

MICHAEL A 
Clasificación:
1.0

Mice dripping all over all of my belongings .. it’s infested with rodents .. I will never come there again

DANA J  |  Overall Experience 
Clasificación:
5.0

Customer service was great.

Keith N 
Clasificación:
5.0

El cliente no dejó un comentario.

eurkert B 
Clasificación:
5.0

El cliente no dejó un comentario.

IVAN D 
Clasificación:
4.0

Check in and check out we're easy all employees did a good job

KELVIN J 
Clasificación:
5.0

El cliente no dejó un comentario.

FODAY J 
Clasificación:
2.0

The computer system was down and many people were there waiting. The staff was very friendly and they were doing their best, but there was nothing they could do. They couldn't verify reservations and there seemed to be nothing they could do. They couldn't provide my furniture pads and dolly because they couldn't see the record to my reservation because the system wasn't working, so I had to leave without them. I was still charged for them, and will be contacting u-haul for a refund of those charges.

Colin F 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher F 
Clasificación:
4.0

Equipment was not clean, however it was cleaned after being asked to. Service was pleasant overall.

GLENN S 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANIEL C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keona S 
Clasificación:
5.0

El cliente no dejó un comentario.

DARYL T 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARISSA W 
Clasificación:
5.0

The woman who checked us in while we waited in line was wonderful. Very friendly and helpful. The two men who helped us hook up our trailer were also great. Overall, we had a great experience.

MICHAEL W 
Clasificación:
3.0

On trailer was good other was broken

VAL M 
Clasificación:
3.0

When I got in there and had to change vehicles I looked at mileage recorded it and it was 108795 but was charged for 108788 you'll owe me for 7 miles less on my card. Thank you to whom this may go to

GREGORY W 
Clasificación:
4.0

Check in and check out was easy

KELVIN J 
Clasificación:
5.0

El cliente no dejó un comentario.

DARYL T 
Clasificación:
3.0

El cliente no dejó un comentario.

HARTLEY S 
Clasificación:
5.0

El cliente no dejó un comentario.

LEVI N 
Clasificación:
5.0

It was a little pricey but very convenient thanks

michelle p  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON S 
Clasificación:
4.0

El cliente no dejó un comentario.

REGINALD W  |  First Impressions 
Clasificación:
5.0

Staff was very friendly

MATTHEW V 
Clasificación:
5.0

I give them all ten stars 🤩

ROBINN J  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek D  |  Overall Experience 
Clasificación:
5.0

N/C

AARON M 
Clasificación:
3.0

El cliente no dejó un comentario.

Jian L 
Clasificación:
5.0

I appreciate the customer service and friendly demeanor of each person I encountered. You all are awesome.

LISA C  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

catherine b  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana S 
Clasificación:
5.0

The customer service was great.

Darin M 
Clasificación:
5.0

I loved the quality of service. I wish you a long and prosperous business. Friendly, and see you soon.

SAMUEL N  |  Overall Experience 
Clasificación:
4.0

Making sure someone is always available to help us especially when we download the app if we don't understand it. I appreciate the young lady that helped me this morning it was very nice of her Thank you again.

GRACE W 
Clasificación:
5.0

El cliente no dejó un comentario.

Charmaine H  |  Overall Experience 
Clasificación:
5.0

Keep up the good work

Wallace W 
Clasificación:
4.0

Make sure the interact with the Assistant Manager D.P.great customer service!

Tracey G 
Clasificación:
4.0

El cliente no dejó un comentario.

Danee H 
Clasificación:
5.0

Super nice people .

Rene A 
Clasificación:
5.0

Shante was very professional and pleasant if I could give her a 10 star i would her energy was calming at 7:45 am she was so patient she walked me through the entire process you rarely get that now days. It was a pleasure being in her presence.

Qiana F 
Clasificación:
5.0

Offer Breakfast and Dinner

Charles S 
Clasificación:
5.0

The truck was horrible no lights. It wouldn't drive past 25. The engine light was on the whole time one of the worst experiences ever.

Richelle R 
Clasificación:
5.0

Uhaul has the best convenient service out here. The associates are very helpful and the mobile app is easy to navigated

Tamartra M 
Clasificación:
5.0

Very reliable Very secured Very clean

Rhonda M 
Clasificación:
5.0

I was told that if I bring it back before 6:00pm I wouldn"t pay the 24 hours but was charged . .only use 3:00 hours which should have been less. Gracias

VERNELLE P 
Clasificación:
3.0

El cliente no dejó un comentario.

jonathen w 
Clasificación:
3.0

There were Ray droppings everywhere, bags literally shredded and mattresses so dirty,,8 had to throw them out.

Kim K  |  Overall Experience 
Clasificación:
4.0

Employees were very informative and moved efficiently and quickly do reduce the line and handle all reservations.

Angela M 
Clasificación:
5.0

Your people work very hard. Can you please support them by giving them some additional help? Otherwise, great job.

Darrell B 
Clasificación:
1.0

The gentleman that was supposed to help me made me do self service and I was not familiar with that process, I had to keep asking what to do next and then he gave me the keys and basically go find the truck, if you need help as the guy outside. His customer service was terrible.

CYNTHIA B 
Clasificación:
3.0

Better newer vehicles

Dyana M 
Clasificación:
2.0

Wrong key was given to me afted a long waiting period. The truck have dents that were not marked. Thank God i took the pictures and showed the reps.

ABIOLA T 
Clasificación:
2.0

The customer service was not very informative

MONTELL A 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH W 
Clasificación:
4.0

The customer service was excellent,

KEVIN G 
Clasificación:
1.0

You guys charged me twice - for two different vehicles now I have to wait for refund

Asia W  |  First Impressions 
Clasificación:
5.0

Mr TJ the general Manager was so nice and took care of all my needs!

HEATHER C  |  First Impressions 
Clasificación:
5.0

I don't know how you could do better. Everyone that I encountered was friendly and professional. They hooked the trailer up for me in no time. When I brought it back, they un hooked the trailer and I was gone in just minutes.. It couldn't have been easier.

Thomas F 
Clasificación:
5.0

Great team Good work Everett

dion w  |  Overall Experience 
Clasificación:
1.0

I had to throw away a lot of my clothing because of the mice pooping and urinating on my belongings my furniture has urine stains from the mice as well. The mice were jumping out of my boxes because they chewed through the bottom of the boxes. I would have NEVER used this place if we were told that the mice infestation was this bad. They need to evacuate the whole building and do a clean out and a extent EXTERMINATION

Roger F  |  Overall Experience 
Clasificación:
5.0

Excellent customer service!!!!

PATRICIA S 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNEY B 
Clasificación:
5.0

El cliente no dejó un comentario.

MIRIAM H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LaNatasha D  |  First Impressions 
Clasificación:
3.0

I was over charged on the milage. I took a photo of the odometer and update the mileage on the app.

Shaun W 
Clasificación:
3.0

I don't understand why you all say $19.99 and my bill was $123.00 and I put gas back in it and I can't blow up the receipt I'm going to print it out to see but the bill was to hi for my travel time I had the truck I returned it same day before closing

JEROME D 
Clasificación:
1.0

Attention is very bad 👎

ALEXANDER M 
Clasificación:
4.0

Clean the vehicles do maintenance on the vehicles

LATONYA F 
Clasificación:
1.0

I would tell them to go ANYWHERE else!!!

Andre W 
Clasificación:
4.0

Having IPad for people to check in .

ALLISTARE D 
Clasificación:
5.0

Staffing was friendly and extremely helpful when I used the QR code to get started on my reservation. They also answered all of my questions on how to use the app.

ROBERT G 
Clasificación:
5.0

I had to Jerry rig the equipment to get my vehicle safely to the sight. The equipment hasnt had maintenance in years. Rusted rachet straps for retaining the wheels of the vehicle on the carrier. It took me 6 hours travel time due to not being able to secure my vehicle properly. I have pictures that I can share. I'm going to call about a refund or a credit for the equipment due to poor maintenance. If they had put WD40 or GAA grease it would had have helped a little. That piece of equipment hasn't been maintained in years. If you are paying a mechanic, he or she should be fired. I ran against shop in the military and never allowed equipment to go to customers as such. They have no pride in their uniforms for work or the equipment they send out the door. Just shabby to say the very least.

JOHNNIE S 
Clasificación:
4.0

Bueno

Corey A  |  Online Move In 
Clasificación:
3.0

My biggest and only issue was with the self pick up. It was not easy to retrieve my vehicle at 1 o'clock in the morning. Why does U haul offer a 24 hour service, if there is no one available to even speak to if something goes wrong. Also, there should be Wi-Fi available outside of the building if we are required to use our phone for such a lengthy check out process before retrieving the key. I am totally Appalled by this process, and I will never use this feature again. The time it took me to retrieve my vehicle was unacceptable, I was outside in the cold at 1 AM for nearly an hour. I am not pleased about this transaction at all.

Derna D 
Clasificación:
5.0

This location is the best 💯

sonnie h 
Clasificación:
5.0

Nada excelente

NELSON H 
Clasificación:
2.0

I rented a 10×10 unit 2nd floor on the 3rd of March, however the elevator was out of order This was around 2:00 pm I didn't finish my move in until the next day Arrived at 6:30 am Elevator still not working Finished by 11 am I'm requesting a refund of the late truck rental return Due to elevator not working

WILLIAM N  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Miraya J 
Clasificación:
5.0

El cliente no dejó un comentario.

IMANI D  |  First Impressions 
Clasificación:
3.0

I ordered two furniture dollies but was told they were sold out. I did not a refund for this,

Deidre S 
Clasificación:
2.0

Employees here have very poor customer service abilities

ADRIEL D 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah F  |  Online Move In 
Clasificación:
4.0

Everyone was great and very professional and helpful.

Pierre F 
Clasificación:
3.0

I hate the new method of checking out the truck, it takes too long to check out your truck.

Antonio H 
Clasificación:
3.0

That new system is a headache

ERROL M 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE F 
Clasificación:
3.0

Eliminate the virtual check-in. It was a horrible process. I chose to do in-person, yet upon arrival I had to do the virtual check-in anyway. It was not smooth nor effective and just created frustration. Allow the employees to don their job and treat customers with dignity, which machines cannot do.

Mary J 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie R 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNELL D  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

HENRY B 
Clasificación:
4.0

Being more customer friendly

Jaime J 
Clasificación:
5.0

The truck was clean but the tire pressure light was on. We asked the gentleman to put air in the tires but he could not get the machine to inflate. Instead, the tires deflated 10lbs from 56 to 46. Unfortunately, there wasn't another van. That's unacceptable. All four tires had different numbers. When they cleaned the truck, earlier they should have inflated the tires. No customer should be driving off the lot with tire or engine lights on.

LESLIE G 
Clasificación:
5.0

Everything was well done, the associates were cordial, professional and very knowledgeable. So no improvements from me

ANTHONY T 
Clasificación:
5.0

El cliente no dejó un comentario.

TROYA W 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa L 
Clasificación:
3.0

Get rid of the cigarette smoke and sweep out the back of the truck.

Victor T 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH H 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony P  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Rayshele F  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful

gigi r  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brenda l  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Vicky T  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

KAREN M  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

tahreah s  |  Overall Experience 
Clasificación:
5.0

Great customer service and very helpful

Tiffany w  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNELL C  |  Overall Experience 
Clasificación:
1.0

Grounding problem downstairs. Said several time about it to the management but nothing was ever down about it. I had problems before Christmas getting in was repeatedly told is my card even though it was the reader. After New Years asked does the code I was given work to get in and was told yes. When the snow storm hit here I tried to go get my stuff and the code didn't work... Tried calling ALL numbers posted at the site and no one answered me back. One more thing is that the employees park their personal vehicles at the loading site so there many times there is no room there. VERY poorly managed site!!

Veli m  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne C  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Imani W  |  Overall Experience 
Clasificación:
5.0

It has been a long and bitter sweet time, well spent with our storage experience. Since 2020 and the passing of my dear younger sister, most of her valuable and unique furniture and items were stored at your facility. Over those 4 years the condition, temperature and lack of any rodent or outside damage has proven sustainable. It is as though the time stood still as we unwrapped and place the items after being at your facility so long. We look at our received service as an investment and the professional packers and movers we had combined with the professional clean and convenient location, was a great combination. We look at your facility as more that just storage, but like entrusting to care for precious memories. Thank you! Though we paid a pretty collective penny it was well worth the joy and peace to be able to have healed and moved to a place to incorporate our love ones property in its entirety.

ERIKA W  |  Overall Experience 
Clasificación:
5.0

Uhaul on central ave is my favorite Uhaul to be serviced at, there Customer service is always kind and they are always focused on there clients and helpful. I would definitely recommend Uhaul on central ave as the best you I ever go to.. if I have any concerns they met my need and help me not worry. Uhaul cares about there customers 﫶Thanks Again for yall service and god bless

princess u  |  Overall Experience 
Clasificación:
1.0

I have never rented this unit

Latoya M  |  Overall Experience 
Clasificación:
1.0

I was going to pay because I was 4 months behind on rent but because y'all didn't be patient with me and give me enough to come up with money I did not come to making y'all decided to put my stuff up for auction but it's cool I got my stuff out in time but I will never be coming back to y'all 4 months behind should not mean to be putting someones stuff up for auction at the end of that it means give them more time because they can be struggling desperately.

Devon N  |  Overall Experience 
Clasificación:
5.0

Manager was very professional and very welcoming.

KIRASHA W  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber W  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

India M  |  Overall Experience 
Clasificación:
5.0

Good first time experience

TAIYE A  |  Overall Experience 
Clasificación:
4.0

This location is well managed and the staff are knowledgeable about process and products. Overall, I had a great experience. If there is room for a suggestion and improvement about the rental truck process, it is my humble opinion that the requirement for listing/providing a friend or family name to contact in order to use a rental truck is a step too far. I would suggest removing it from the process; the rental process already captures a person's drivers license. Thanks for the opportunity to present feedback.

DONNELL C  |  First Impressions 
Clasificación:
3.0

I don’t like calling people to verify anything

MARQUETTE C  |  Overall Experience 
Clasificación:
1.0

Nice had been all in my storage unit and I had to dispose of some furniture items

Tyrus W  |  Overall Experience 
Clasificación:
5.0

great job

michael s  |  Overall Experience 
Clasificación:
4.0

Mice infested. Mice ate through my boxes, and important papers.

Pamela C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo M  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Zona S  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Suprena R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge L  |  Overall Experience 
Clasificación:
5.0

Great customer service, when lost at storage units was given directions in person by all the employees. Felt like loyalty and respect at this U haul at Capitol heights.

MARVIN M  |  First Impressions 
Clasificación:
5.0

Outstanding Service especially the check in procedures.

TALIB A  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

thersina P  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SARENA R  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Laura W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTOINETTE D  |  First Impressions 
Clasificación:
5.0

I had an enjoyable experience. I was satisfied w/rental truck and storage area. Gracias.

Delores S  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonai M  |  Overall Experience 
Clasificación:
5.0

The U-Haul team were professional and extremely helpful. I highly recommend that location.Management is the best!

Beverly w  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany w  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

alvin B  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTOINETTE T  |  Overall Experience 
Clasificación:
2.0

Mice or rat droppings....thats a problem ,so how can it be clean and maintained

towanda b  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jade B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle S  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly helpful and understandable!

Theresa P  |  Overall Experience 
Clasificación:
5.0

Good staff and helpful. Thank you for the experience, I really appreciate all of the workers.

Duwayne K  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ACA L  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

tiffany w  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david m  |  First Impressions 
Clasificación:
1.0

My thing are ruined with mouse dropping in ever box and bag

janae s  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE N  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra H  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

KAELA Y  |  Overall Experience 
Clasificación:
5.0

Everyone was always polite, helpful and informative. Especially Everett. The place was always clean and I don't know what they use in the elevator but that smell was always pleasant. Thanks for storing my things. Much appreciated!

CHARMAINE T  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sirria W  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Latona M  |  Overall Experience 
Clasificación:
4.0

I only stated above average because being in a business that offers services to the public there's always room for improvement and qrowth. Santana was the U/Haul Rep. that handled the checking in of the truck and made the arrangements for the storage. She is a very knowledgeable and pleasant woman in position with the company

WILMA T  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LATRICE R  |  First Impressions 
Clasificación:
5.0

I JUST WANT TO SAY THAT I WAS COMPLETELY SATISFIED WITH THE SERVICE AND CONVIENCE OF THE SERVICE I RECEIVED WHILE USING YOUR UNIT

eleanor m  |  Overall Experience 
Clasificación:
5.0

Everett was VERY PROFESSIONAL, KNOWLEDGEABLE and made by experience moving out really easy. I'm beyond grateful for his exceptional customer service!! All the staff has always gone above & beyond to assure I had everything I needed. Thanks so much UHAUL! Best regards, Maya Goosby

Maya G  |  Overall Experience 
Clasificación:
3.0

My code did not work. It was a hassle to get in to the storage facility, especially when the office was closed. When calling customer service to try to change it, they were of no help.

Robin B  |  Overall Experience 
Clasificación:
2.0

This facility is rat infested and needs to be clean all the way out.

Daynon W  |  Overall Experience 
Clasificación:
5.0

Representative was very knowledgeable, courteous and informative… Two thumbs up

RALPH W  |  First Impressions 
Clasificación:
5.0

Thank you guys even when we lost power. They still took care of business!! Wonderful group of individuals..

andrea j  |  Overall Experience 
Clasificación:
5.0

Excellent customer service!

Daniel R  |  Overall Experience 
Clasificación:
5.0

Thanks ever so much. Thanks to Tony and Santana.

KHALIL A  |  Overall Experience 
Clasificación:
5.0

The young lady help had excellent customer service from beginning to end!

LAFAYETTE N  |  First Impressions 
Clasificación:
5.0

Rates are extremely high for rodents. Visible rodent activity.

CHARLENE W  |  Overall Experience 
Clasificación:
5.0

Very satisfying, we had the storage for many years and all of items were still in excellent condition once we closed out. Great job!

martha k  |  Overall Experience 
Clasificación:
3.0

This storage experience was average. Mice are expected for storage. They got into a lot of my things. My biggest gripe is having access to the storage. Their system always seems to have an issue so if the office is closed and your denied access because of the system, it's frustrating. Times where I would try to access my storage after the office closed (my payment was never the issue.) I feel like there should always be a person (remotely) to allow access to the storage in case their system is failing. It's very inconvenient to not have access and no one can do anything about it until the store opens next day. Then the compensation I feel given to me after experiencing this several times didnt make up for their mistake. Overall, my experience there for 4 years wasn't horrible, i just think customer service could be better when they're an inconvenience to the customers. Also phone presence could be a lot better.

Devin P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa b  |  Overall Experience 
Clasificación:
5.0

Great customer service, you guys rock!

Loneldon W  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn H  |  Online Move In 
Clasificación:
2.0

I did not have a problem other than the uncontrollable mice problem. My shoe boxes and items had been chewed on by mice. Mice feces everywhere.

Vethani M  |  Overall Experience 
Clasificación:
3.0

-The agent who rented me the truck on Thursday was not very helpful at all. I was misinformed and misdirected to my vehicle which took almost 40 minutes from the time that I should have been moving. I did not leave until after 3pm because she gave me the wrong key and did nothing to verify that the key matched the truck. She kept directing me to where the vehicle should have been and did not walk me out once I told her that I did not see the truck. -Everyone else was helpful and courteous throughout the move-in. Brandon's customer service was exceptional. -I saw a roach, fly and possibly fleas near the storage unit. The facility was clean otherwise. The carts may need to be sprayed down, as well as the aisles on the lower level.

maya m  |  First Impressions 
Clasificación:
4.0

Ninguno

Debra H  |  First Impressions 
Clasificación:
5.0

Great guys! Very helpful and friendly!!!

Dawn O  |  First Impressions 
Clasificación:
4.0

The key card never works which is irritating and the staff does not fully understand how to fix it. I need my key card to work please. I appreciate the staff they are respectful and kind.

patrice w  |  First Impressions 
Clasificación:
5.0

MS.Santana was very helpful.She was very supportive and understanding while she was attending to 3 other people and and answering the phone. She seen how frustrated I was in the beginning yet was able to fix the problem

matthew b  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GANIYU B  |  Overall Experience 
Clasificación:
4.0

Customer service is extremely important. Some U-Haul staff need to remember to handle business first, and personal phone conversations later; the two doesn't mix together.

Shirley W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela T  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mamawa S  |  Overall Experience 
Clasificación:
5.0

You and Kaycha were Excellent. Thanks so much Everette. In your absence Kaycha was extremely professional & outstanding. Olivia DeWitt

OLIVIA D  |  Overall Experience 
Clasificación:
1.0

MY MOVE OUT DAY WAS 6/18/24 They Have MICE/RATS THAT SHREDDED MY SHOE PAPER TO MAKE A NEST IN MY SHOES…. RAT DROPPINGS WAS EVERYWHERE IT WAS EVEN A DEAD MOUSE IN MY STUFF ALONG WITH THE DROPPINGS AS I UNPACKED MY THINGS SMH

CHAKITA J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshall J  |  First Impressions 
Clasificación:
1.0

Aggressive and frequent pricing increases forced me to move my belongings to another unit at less than half your cost of over $222, guaranteed price lock, and no rodents. Stop price gouging your customers and they might stay.

Yahvonne R  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marketta W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda U  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

SECARDO F  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yomeka G  |  Overall Experience 
Clasificación:
5.0

Ramonaca Smith

ramonaca s  |  Overall Experience 
Clasificación:
5.0

This staff needs a raise or a trip to Vegas. Give them what they deserve. They work hard and they deal with nasty people all day.

Shawn B  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

GREGORY B  |  Overall Experience 
Clasificación:
5.0

Good management.

GANIYU B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN K  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff. Attentive to your needs.

Shirley W  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA S  |  First Impressions 
Clasificación:
1.0

My business items were destroyed my mice feces and urine as well as being chewed through.

Shambriel S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany D  |  First Impressions 
Clasificación:
5.0

My Bin wasn't lit well enough. Sorry I can't remember her name. The young lady that help me to get the bin. She was very professional, courteous, people friendly, greet customers with a smile. When I need anything she was very helpful and she would go way out the way to satisfy the customer.

Curtiss C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debera L  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Lachey M  |  Overall Experience 
Clasificación:
5.0

The person that did the rental just gave me a map with the location of the unit. Didn't explain how to use the code. Thank God there was a young man there that took me to the unit and explained how the code works

Jossinth W  |  Online Move In 
Clasificación:
3.0

The staff was very nice, friendly and professional. The only issue was that I found mouse feces all over some of my stuff throughout the storage unit. Even though the staff were excellent, I am not sure I would recommend this site due to the rodent issue.

Yolanda H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIE-JOLIE N  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cassandra P  |  Overall Experience 
Clasificación:
3.0

Attendants were kind and helpful, very clear direction

Cassandra P  |  Online Move In 
Clasificación:
2.0

Very bad rodent situation

WALTER M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn B  |  Online Move In 
Clasificación:
5.0

Simple D best

Michael A  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM M  |  First Impressions 
Clasificación:
4.0

Staff were very helpful

keith h  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ayodeji S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LILLIAN J  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ORRIN F  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronalda R  |  First Impressions 
Clasificación:
1.0

Dealing with the rodent infestation at this location was extremely frustrating and upsetting. I incurred damages to items that held a lot of sentimental value, which brings about deep pain by just thinking about what my experience was like while being a customer over the last two years. In closing, you all must take steps to prevent and or to mitigate future damages to other customers belongings. Mr. Willie Clayton

Willie C  |  Overall Experience 
Clasificación:
5.0

Central ave Lpcation is super kool the staff is very knowledgeable of the system and everybody works together

SECARDO F  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DERRICK S  |  First Impressions 
Clasificación:
5.0

They are a 10+ other locations need to learn by them especially Takoma Park location

Theresa P  |  First Impressions 
Clasificación:
1.0

Poor customer service. Place is rat infested

Caileb C  |  Overall Experience 
Clasificación:
5.0

The guy in the office was very nice and helpful. I know his name starts with a E. He really have good customer service

Shadana C  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DeJon P  |  Overall Experience 
Clasificación:
1.0

I made a reservation, and was told the unit I reserved wasn't available. I then had to have a representative (Giovanni) assist me with getting another uhaul storage location. He was great he was the only thing that deserves 5 stars in this process. The link I received for the new location to complete the check in said that I didn't have a reservation which I did. The app didn't work at all for online processes. Eventually I was able to move my stuff in. Then I wasn't even able to turn my uhaul truck to the new location because it was after hours. I had to take the uhaul truck to where I originally requested. I honestly feel like uhaul owes me some miles for the inconvenience.

India T  |  Online Move In 
Clasificación:
5.0

staff was very great, very professional about elevator it was broken all day

LISA B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Taniya R  |  First Impressions 
Clasificación:
5.0

N/C

Robert G  |  Overall Experience 
Clasificación:
2.0

My first month was free but I get charged. No refund was given

Cassandra J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA S  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mattie w  |  Overall Experience 
Clasificación:
5.0

I get excellent service. Thk yu Mrs. Hawkins.

Yvonne H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GANIYU B  |  Overall Experience 
Clasificación:
5.0

I had a good experience with U-Haul, so far so good. Keep up the good job.

Christina M  |  Online Move In 
Clasificación:
5.0

The sale representative Keiona was very helpful and knowledgeable about our whole process.

CATHERINE G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashawn F  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TANYA F  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kiara L  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE P  |  First Impressions 
Clasificación:
5.0

I absolutely admire the staff that assisted me … Will definitely recommend

olivia p  |  First Impressions 
Clasificación:
4.0

Gracias

Gilbert T  |  Overall Experience 
Clasificación:
5.0

I am well please with there overall services

GRACE A  |  Overall Experience 
Clasificación:
5.0

Helpful staff.

GANIYU B  |  First Impressions 
Clasificación:
5.0

Very welcoming

JAMES K  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverley D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deedee G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robinette t  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Josephine W  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chante S  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

samantha p  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra J  |  Online Move In 
Clasificación:
5.0

Gracias

LYNN C  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Audrey C  |  First Impressions 
Clasificación:
5.0

I received great help reserving my storage.

Ambruce O  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

onofrio g  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

CHINA A  |  Overall Experience 
Clasificación:
4.0

The staff was Courteous, caring, kind and friendly. They understood and complied to my needs. Gracias

VARANN C  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MAURICE J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KANYSHA S  |  First Impressions 
Clasificación:
5.0

The employees at this location always have had wonderful customer Irving is new and does a great aand has the perfect attitude to be a team player at uhaul thank you UhAul 🫶🏾

CHAUNTAY T  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DORISE R  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Calvin C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mattie l  |  Overall Experience 
Clasificación:
4.0

Staff is great

mattie l  |  First Impressions 
Clasificación:
5.0

Service here is unmatched. Every staff member went above and beyond. They should be the standard for great customer service

Shemica H  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Laquiesha R  |  Overall Experience 
Clasificación:
5.0

Very friendly and understood my situation. Took care of me and my stress was gone . Didn't have to worry about my things getting stolen

KENNETH P  |  First Impressions 
Clasificación:
5.0

Very professional

Artia H  |  First Impressions 
Clasificación:
5.0

The staff was friendly and helpful

Herman C  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ADEBOWALE A  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Aracely K  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Lisa C  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tanisha m  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Toni C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFFORD M  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lacey A  |  Online Move In 
Clasificación:
1.0

Very Unprofessional Employee.

Jonee M  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DAWNECE R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M  |  First Impressions 
Clasificación:
4.0

Ad said 1mo storage free but fine print indicates one way only. Sad

Patricia P  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Rochelle J  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

AKOSUA I  |  Overall Experience 
Clasificación:
4.0

The wait times at the store was unacceptable. Each time I visited the store I had to wait. For example during my check out process there was only one rep assisting customers at the desk. While he was checking me out of my unit, he was assisting multiple customers on the phone (customers called to pay their bill) and he was assisting customers behind me. I explained to him that I am paying movers by the hour and needed for him to complete my out check out process more efficiently; to my amazement the rep continued helping other customers. As a result I wasted approximately 40 mins and left unhappy.

Bryant C  |  Overall Experience 
Clasificación:
4.0

The new owner Everette is very attentive with a calm demeanor. The previous one was as well.

bridgett p  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LATORIA D  |  First Impressions 
Clasificación:
5.0

Even during VERY busy hours on phone contact or in person the staff was always accommodating, very informative and patient with me. On phone contact and I was placed on hold, the representative would always check back and let me know that someone will be with me as soon as possible. The facilities and storage units were always clean. I felt very comfortable with the customer service at the Capitol Heights, MD location.

Karmen J  |  Overall Experience 
Clasificación:
5.0

Every employee was nice and friendly

Duwayne K  |  First Impressions 
Clasificación:
1.0

Had dead mice in my storage.have pictures of it. Will not ever come back! Terrible!

Angel P  |  Overall Experience 
Clasificación:
3.0

Great staff but prices too high

CHINA A  |  First Impressions 
Clasificación:
5.0

Gracias

Latina T  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicky T  |  Overall Experience 
Clasificación:
4.0

Everything was great. The guy who helped me was very professional and helpful. Only one problem, they was a dead mouse in my unit.

Jeff K  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone F  |  Overall Experience 
Clasificación:
5.0

Excellent customer service and assistance by the management.

michael r  |  First Impressions 
Clasificación:
5.0

Workers,Staff,management all was very helpful,my storage and space was very convenient,THAMK YOU FOR ASKING,GOD BLESS YOU ALL!

DIANE R  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

DWAYNE E  |  First Impressions 
Clasificación:
1.0

When removing my things it was mice droppings on my boxes and also in my furniture and all over the floor you expect people to pay storage fees on time put nothing is done about the really bad rodent problem I definitely will never consider nobody to use uhaul

Shawn M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tawanna d  |  First Impressions 
Clasificación:
3.0

When I got there to rent my truck it wasn't available at the time stated. I had to wait 2 hrs to gain access. I did not get the first month free according to the advertisement.

ACA L  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDA B  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

DEMETA P  |  Overall Experience 
Clasificación:
4.0

The only thing I noticed was there was a foul odor in the foyer of the storage facility. Friendly staff though! :)

Adrian H  |  Overall Experience 
Clasificación:
3.0

Rats and mice destroyed most of my things

ARCHIBALD D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kareem l  |  Overall Experience 
Clasificación:
5.0

Well maintained facility and friendly staff.

Phillip B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARC W  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorenzo S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashawnda S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Malcolm W  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA Y  |  First Impressions 
Clasificación:
2.0

I found and abundant amount of rodent droppings and sub stained damaged from the activity. Subsequently, I have to file a property damage claim because of this.

Tonya F  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

howard j  |  First Impressions 
Clasificación:
5.0

My experience with the Manger, Jerome Thomas and also with Johnice Rucker was excellent. They were very professional in everyway and met all my needs from securing a van to acquiring a storage. Yes, I would recommend my family/friends to use the facility.

Denise N  |  First Impressions 
Clasificación:
5.0

Thank you for the time that I've used everyone and all staff was excellent and conditions thank you again

thomas c  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BONITA B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

diane a  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HELEA H  |  Overall Experience 
Clasificación:
2.0

Staff is very communicatively lazy and very assumptive, despite me saying that I've never been at the facility everyone I spoke with assumed I knew everything. No explanation of where my unit is located. Employees vehicles parked in the loading dock restricting access to the parking to unload for storage units. Employees not in uniform looking unkept, on their phones while checking in returning equipment and not paying attention to detail leading to mistakes and unwarranted charged. Will never recommend this location. Terrible leadership and management.

Ivan L  |  First Impressions 
Clasificación:
5.0

Staff very professional polite and helpful towards my needs

Sandra B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony j  |  First Impressions 
Clasificación:
5.0

Beautiful People 😍 Player

michael p  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

natalie d  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LONTE A  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RAYMOND A  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William U  |  Overall Experience 
Clasificación:
5.0

Very effective and efficient storage facility.

Phillip B  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA C  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

deborah s  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marve D  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleisha H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone F  |  Online Move In 
Clasificación:
5.0

It was what I needed in my time of need . Thx

Monica C  |  Overall Experience 
Clasificación:
1.0

Mice,Mice,Mice

LATOYA M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nicole k  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

gretchen v  |  Overall Experience 
Clasificación:
4.0

The move out experience was somewhat challenging but the staff was excellent.

Thelma J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nathaiel r  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GANIYU B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Baily T  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

A'JAHAN L  |  First Impressions 
Clasificación:
5.0

I had a very pleasant experience with U-Haul for 18 years. If I need storage in the future it will be U-Haul.

LANITA J  |  Overall Experience 
Clasificación:
3.0

After all the monies spent and even the insurance used...I was VERY disappointed to find out that my boxes were covered in mildew on their bottoms. And even though I had insurance I KNOW it's a waste of time to complain and try to file a claim or whatever. So it is what it is and it was what it was...wasted monies. Staff was great but the rat droppings and mildewed boxes mean that I would either NEVER use your facilities again or in the future should I have to I would never purchase your boxes to pack my items in but instead use plastic totes. Thank you :)

PRISCILLA H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maya G  |  Online Move In 
Clasificación:
5.0

This is a good environment to make friends.

ALIEATHA H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANNE B  |  First Impressions 
Clasificación:
5.0

Great adventure and enjoyed it.

Roderic S  |  First Impressions 
Clasificación:
5.0

Shanta an her co workers made u feel like your family, UHaul has been around helping in critical times,I wanna sayThanks!

Anthony S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikko P  |  First Impressions 
Clasificación:
5.0

My unit didn't come with a lock. I brought my own lock.

Michael H  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

reginald a  |  Overall Experience 
Clasificación:
5.0

I was so happy and moving so fast I can't seem to find my two storage keys I would have done that very young lady India was just too kind and I really feel like I'm part of a new family I appreciate you guys help and God bless you God bless uhàul

VERBEL J  |  First Impressions 
Clasificación:
3.0

The workers need to explain to the customers, how to return the vehicle not just where to return the vehicle. And help them when it comes to finding the storage unit, so they don't have to walk all over the storage building trying to find a unit it was like walking in a maze.

NORMA R  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

junetta g  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PENELOPE S  |  Overall Experience 
Clasificación:
5.0

Loved the staff and location

CHARLETA D  |  Overall Experience 
Clasificación:
4.0

I didn't like the fact that the staff member didn't show me how use the key pad or to tell me

Rose W  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM P  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Velma D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richaee S  |  First Impressions 
Clasificación:
5.0

I wish it was 24 hr access but hey I can’t have it all

Yasmin B  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Ganiyu B  |  Overall Experience 
Clasificación:
4.0

I had a great experience at this Uhaul except for they are trying to make you go through the entire rental process by yourself. Thankfully, Shante was there to help me through my entire process. She went about and beyond to help showing me where my storage was how to access it. I look forward to customer service and human interaction like that to assist me with things. I'm giving it a 4 star because of her (Shante) but the new process doing everything yourself I would have definitely given it a 2 star.

Bessie S  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hazel J  |  Overall Experience 
Clasificación:
3.0

The bad experience/ The customer service ask my husband twice do we want we said NO!! she still put coverage on our bill.

ALICEA K  |  First Impressions 
Clasificación:
1.0

I missed one payment and my storage was locked.i was hospitalized and I explained to them over the phone that I was out of the state hospitalized,they told me that they will go ahead and sell my stuff.theybwentvahead and sold my property only to email me to tell me that I owe them $1500,I only owed $200 for the monthly bill,when they locked it and decided to sell my stuff,how did I owe $1500 after being locked out and after they sold my properties.you guys are the worst.

chikaodiri J  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Anthony S  |  First Impressions 
Clasificación:
4.0

My unit had rat's

ERNEST P  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CATHERINE B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Belinda H  |  Overall Experience 
Clasificación:
5.0

The Staff was exceptional, from the beginning to the end of my experience. ¡Gracias!

Hazel C  |  Overall Experience 
Clasificación:
4.0

They were very helpful with what I needed and what supplies I should needed

Carol P  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TORRANCE L  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hazel C  |  First Impressions 
Clasificación:
5.0

It was my first time using Uhaul storage and I would definitely be using it again if need be. Every staff member was always helpful and courteous would definitely recommend.

Chanda C  |  Overall Experience 
Clasificación:
2.0

Process took long and the interactions were lackluster / rude at times . Convenient area, GM / staff was helpful with getting in but definitely missed a lot of info / had little moments that weren't too kind/ nice fr .

Kaivon P  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory Q  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

JERRELL W  |  Overall Experience 
Clasificación:
3.0

Mice Mice Mice Mice Mice Mice Mice Mice Mice droppings on absolutely everything. I had furniture and Clothing in my unit. I was disgusted

NETASHA W  |  Overall Experience 
Clasificación:
5.0

Chauntay and Corey are always a delight. The guy I work with the first time was also cool and very professional. Forgot his name but he had dreads and held down the fort during the Monday afternoon rush

Lauren G  |  First Impressions 
Clasificación:
4.0

Storing my belongings was very convenient and easy. The only downside to my experience was that my belongings were soiled by the rodents in the facility.

Jacquetta G  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LAMAR J  |  Overall Experience 
Clasificación:
5.0

Nice one 👍

sam o  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

deborah s  |  First Impressions 
Clasificación:
5.0

Thank you for your support and excellent service during the time when we stored our belongings at U-Haul. Mr. Corey is a true professional who has a heart for his customers. Thank you Mr. Corey and all your staff who were patient with us. We had an inconvenience of mice. Maybe the neighbor had food. We did not have food. Thank you so much

Lucilla f  |  Overall Experience 
Clasificación:
3.0

I was unable to access the my unit with the card and or pin #. That was my main issue. It was taxing. I know when I go back there will still be issues with accessing my unit. Please have this rectified.

Monica C  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kendall c  |  Overall Experience 
Clasificación:
5.0

Great customer service, wonderful staff/ management and positive energy 375 days of the year. High volume facility but wait time move quickly and great attitude welcoming.

Arthea M  |  Overall Experience 
Clasificación:
1.0

Mice, mice feces, urine on my boxes and container/a( I CLEANED OFF), feces in my storage boxes, feces along the base inside my storage unit, and life in one of my boxes! Why place a mouse trap in the compartment? To curtail the vermin? I lost a substantial amount of money and time on 01/14/2023, especially with the hired help. None of my helpers wanted to touch a single box after witnessing it! I did not have gloves for us because we were not expecting this! I'm stunned and disgusted. When I received my first storage area, the first thing I did before placing any item in was a prominent spot on the floor filled with mice feces! And so, being given another size of storage in less than three months, it worsened! I want compensation for all the time and money lost because of U-Haul's negligence!

Robert T  |  Overall Experience 
Clasificación:
5.0

Good service

Jerome B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SEBENE S  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

NICOLE T  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

karen b  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Danielle J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vethani M  |  First Impressions 
Clasificación:
2.0

The rats or mice ate through my storage boxes

Barbara W  |  Overall Experience 
Clasificación:
5.0

Mr Weaver and staff was patient, friendly, considerate and professional. I would definitely recommend friends and family.

charles j  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ANGEL S  |  First Impressions 
Clasificación:
5.0

Servicio al cliente de excelencia.

Karol W  |  Overall Experience 
Clasificación:
5.0

Thank you all for your customer service and for being very attentive to your customers even at your busiest.

Precious G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

winford j  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JERRY L  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TORI D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gregory w  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

barbara b  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

FELICIA Y  |  Overall Experience 
Clasificación:
5.0

I want to commend Corey Weaver and his staff for their customer service and thoughtfulness. They provided me with truck and storage rentals using care and efficiency. The staff was very helpful and kind. ¡Gracias!

Mauirce P  |  Overall Experience 
Clasificación:
4.0

The only thing is you guys need more carts.. everything else is perfect.. your staff was excellent thanks again

Derek D  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanquetta W  |  Overall Experience 
Clasificación:
5.0

Corey- general manager was a huge help to me and my family. We owe him a huge debt of thanks and we appreciate him very much....

Taunja W  |  Overall Experience 
Clasificación:
3.0

Haven’t visited or move things in yet so I’m unsure of how it really is.

Britney K  |  First Impressions 
Clasificación:
5.0

Manager Cory was very knowledgeable, and pleasant.

anita g  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ganiyu B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDRICKA P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alesha H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ciara H  |  Overall Experience 
Clasificación:
2.0

I'm still traumatized by being assaulted by your employee. Traumatized and not safe. Traumatized and.out of money I didn't have. The assistant manager and employee both should be fired. Calling the police and making false statements is a crime. One which left me traumatized.

Sharon A  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bernadette h  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlotte B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lee s  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAMAR J  |  First Impressions 
Clasificación:
4.0

Some one cut my lock and was never informed. I was charged for the month of November when I have closed my unit. I need my refund asap.

gary c  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

myesha m  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl L  |  First Impressions 
Clasificación:
5.0

Corey and his team members ( Assistant Manager, Miyon, and staff) were extremely helpful throughout my entire experience at this location. Could not have asked for better service. Thank you guys ! Reginald Wright

reginald w  |  Overall Experience 
Clasificación:
5.0

Always helpful, knowledgeable, kind and efficient.

Janet B  |  Overall Experience 
Clasificación:
5.0

I was always greeted helped,and advised by friendly and knowledgeable personnel. I stored my property for several years and have no complaints about the service. It was excellent.

DAVID H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara M  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin W  |  Overall Experience 
Clasificación:
5.0

Great. Keep up the good work.

Adejonwo M  |  Online Move In 
Clasificación:
5.0

Great customer service!

Jade B  |  First Impressions 
Clasificación:
5.0

Excellent service

euzele p  |  First Impressions 
Clasificación:
5.0

Central ave capital heights great staff. However, someone pit alert on me not getting truck because my driver owed money. I had to pay his fee in order to get a truck. They said just because I knew him I could never get a truck. This was at eagles landing stockbridge ga uhaul. The staff there was great but I want to talk to corporate about that descrimination policy 404-955-3049. Urgent before I contact the news.

Janet B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

laura w  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

1441 I  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher h  |  Overall Experience 
Clasificación:
5.0

Fantastic

Donte C  |  First Impressions 
Clasificación:
1.0

Mice got into my storage unit and chewed up some of my stuff like my books and my chair. There was mice droppings on boxes and my furniture. I had to remove everything and clean something's other stuff I had to throw away. I was very disappointed and bothered that my personal stuff had mice running through it.

jatuyana c  |  Overall Experience 
Clasificación:
5.0

Professional and friendly staff

Joyce S  |  Overall Experience 
Clasificación:
5.0

Corey Weaver was very knowledgeable and helpful. Was very happy with his customer service skills. I thanked him at the store but I have to again, thank you for your help.

SHANDALE H  |  First Impressions 
Clasificación:
5.0

The personnel always exhibited good customer service and were able to answer questions when asked. My only concern probably like everyone else, if they were busy the called rolled over to a Uhaul person not physically at the location. Not sure if any of the messages i left actually made it to the store manager/personnel. The move out was smooth. we have been a long time customer but had to move out due to a death i n the family and we gave away or consolidated the items of our mom after her recent passing.

RHONDA L  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

1441 I  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lonnie S  |  Online Move In 
Clasificación:
5.0

Awesome staff!!! Always helpful, kind and cheerful.

david h  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DARWIN T  |  Overall Experience 
Clasificación:
5.0

Corey Webster and his staff are the best. Really well run facility. AAA+

gary c  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Larya W  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Theressa H  |  Overall Experience 
Clasificación:
5.0

I was very 😌

Brendalyn H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARO R  |  Overall Experience 
Clasificación:
5.0

I've had to extend rental several times but they were/are very accommodating.

James B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha B  |  Overall Experience 
Clasificación:
5.0

Such an excellent staff and management of Corey, Jazmine, ms.lee and everyone at this facility site location!

cynthia g  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DWAYNE J  |  Overall Experience 
Clasificación:
5.0

I don't know the lady's name, but I understand it was closing time, and she was brushing me off, but the gentleman with locs was beneficial. He was off and in his car leaving but seeing I had trouble getting access, he stopped his car to assist. I appreciated that because he could've kept going, but the fact he got out of his vehicle to help was genuine. Versus me being in the employee's face, and she brushed me off because she was closing it was not polite. But overall my experience was great.

Victoria G  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

kizzy w  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Robert G  |  First Impressions 
Clasificación:
5.0

The manager is wonderful. He work very well under pressure and remain calm and nice 

GODEFROY H  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CYNTHIA H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA B  |  First Impressions 
Clasificación:
1.0

The manager was not having a good day, she was huffing and puffing the whole time I was there and not friendly at all.

EBONEE B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

taneijza d  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD H  |  Online Move In 
Clasificación:
5.0

The only issue I have is that there was no lock inside my unit when I originally opened it. However, Corey (GM) promptly took care of it.

Kenneth C  |  Online Move In 
Clasificación:
5.0

It is a great facilities

WILLIAM B  |  Overall Experience 
Clasificación:
4.0

Clean units and friendly staff

Gniepy B  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Tamika B  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Judith G  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H  |  Overall Experience 
Clasificación:
5.0

I have had my furniture stored at this location for several years. The staff is always helpful and the Manager, Corey Weaver, is always accommodating. I would recommend this facility to others. ¡Gracias!

joan w  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS G  |  First Impressions 
Clasificación:
4.0

Well kept and clean all the time

Rodrick J  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce S  |  Overall Experience 
Clasificación:
5.0

Your employee was awesome she knew what she was talking about she told me it's very very well and she cared about her customers and she made sure we got what we needed and I really appreciate your

Cordelia O  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradon C  |  Online Move In 
Clasificación:
5.0

The best I wouldn’t go anywhere else!

Lynda J  |  Overall Experience 
Clasificación:
5.0

Gracias 

James H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICA B  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

ANDRE P  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

NextGen E  |  Overall Experience 
Clasificación:
5.0

Thanks for maintaining my belonging so long.

ANNIE S  |  Overall Experience 
Clasificación:
5.0

Very nice staff and professional

Sabrina W  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL P  |  First Impressions 
Clasificación:
5.0

This location was amazing and went above and beyond to help me. I am so grateful for the staff.

cereza f  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Dennis J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

karen b  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley H  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Kathy W  |  Overall Experience 
Clasificación:
5.0

CORY AND HIS STAFF DISPLAYED EXCELLENT CUSTOMER AND I HAVE BEEN VERY PLEASED WITH THEIR SERVICE THANK YOU

Yolanda S  |  Overall Experience 
Clasificación:
5.0

Great customer service and knowledge

WILLIAM B  |  First Impressions 
Clasificación:
5.0

I had a great experience with UHaul. I was able to rent a van and storage the same day. Staff was extremely friendly. Corey made me feel safe . I would highly recommend this location.

Samaria T  |  First Impressions 
Clasificación:
5.0

Corey is awesome, friendly,?and diligent.

RENITA w  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Salahuddin R  |  Overall Experience 
Clasificación:
5.0

Very good you all have good service the work us is very nice good job know problem again good service thank for your job

Musa A  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John B  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

delores h  |  First Impressions 
Clasificación:
5.0

To be able to ask questions remain courteous be compassionate Stay stay friendly all those qualities are very important at any establishment. I am happy with the service thank you

PAUL J  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES W  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

charnita b  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHINE G  |  First Impressions 
Clasificación:
5.0

The entire staff at this facility is awesome. They are so helpful and definitely take care of their customers. Corey and D'Angelo made it all easy.

Linda R  |  Overall Experience 
Clasificación:
5.0

Availability; I walked in the store and reserved storage space immediately. Also, convenience. Thank you.

Brenda J  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

HB F  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TANIA H  |  Overall Experience 
Clasificación:
5.0

The people that work there are customer, friendly and very knowledgeable about their job!!

Clifford S  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

marquetta g  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TORI D  |  First Impressions 
Clasificación:
5.0

The manager Mr. Corey has a well trained team of professional staff, polite, helpful, and knowledgeable in the subject matter of customer service. They made my moving experience very pleasant. Gracias.

Hodge W  |  First Impressions 
Clasificación:
5.0

There was a girl that was working there on Sunday by herself oh my God she did over 50 people I have customer service is wonderful excellent I love her she was this Sunday by herself I can’t remember her name but she is everything how much Muslim do you want me

SHANEQUA E  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNETTA R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA P  |  First Impressions 
Clasificación:
1.0

I already spoke to the manager but basically I got Charged the extra miles I had on the vehicle because they changed the lock on my storage unit and even after I paid the fee . The manager didn't have the kid I needed to get into the storage so I had to wait the next day to take my things out of storage . Mind you I have to pay $.99 per Mike.. so what was suppose to be a 35 mil back n forth trip… was 95 miles and I I had to pay $100 extra

TIONNE P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jerry c  |  Overall Experience 
Clasificación:
5.0

They were great

Linda R  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony W  |  Overall Experience 
Clasificación:
5.0

The woman who helped me was working all alone unfortunately with no one helping. The store was very busy with lots of customers and should never be understaffed!! Still, the young woman provided exceptional service and was courteous under pressure and serviced each customer effectively. She didn't miss a beat, but she could use help, it's not fair to her or the customers. AND the Central Avenue location needs MORE and BETTER moving equipment for unloading from vehicles to moving into the bldg!! There were only a few all in use! PLEASE!! And the door is broken it doesn't appear to shut and lock

BONITA B  |  First Impressions 
Clasificación:
5.0

The staff appeared to be unbothered but when engaged they were always very helpful. If a mistake was made, they were apologetic and fixed the concerns/issued immediately. Everyone was knowledgeable about products required for the move and assisted me tremendously during this transition. I appreciate everyone there.

marie b  |  Overall Experience 
Clasificación:
5.0

No comments

TANIA H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaretta T  |  Online Move In 
Clasificación:
5.0

GOOD PEOPLE GOOD CUSTOMER SERVICE BE BLESSED U ALL AND THANKS

Sabrina W  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Coretta W  |  First Impressions 
Clasificación:
4.0

I have been a customer with UHAUL for over 20 years, I appreciate the staff for all that you did for my storage needs over the years. You staff have always been respectful and helpful. May God bless you all! Blessings -- Joyce R. Bynum

JOYCE B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dayna R  |  Overall Experience 
Clasificación:
2.0

Still waiting for call back from Corey Weaver at Capital height, MD Message sent below Hi Corey, I scheduled a move out for today, subject to me getting a rental van. When I made the reservation, I received a call informing me that I would receive a call 48-24 hours before pick up if the truck was available. I never received a call. I changed my truck rental to next week, 10/8, I believe and will probably change it again to later in October. I am not moving out as scheduled and was NOT able to change the move out date. My bill is due tomorrow 10/2 and I want assurance that when I pay, my items are still secure. I can be reached at (240) 751-0573 BUT would prefer an email response. Best Regards, Simone Marshall-Campbell

Simpne M  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ebony S  |  Overall Experience 
Clasificación:
5.0

Thnx Mr Corey & Crew😀👍🏾

terina j  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hubainatu D  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Thelma L  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jovon B  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA P  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nichole F  |  Overall Experience 
Clasificación:
5.0

Cynthia Hagan was extremely helpful

Evelyn S  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

rosa j  |  First Impressions 
Clasificación:
4.0

Good customer service

Joeann J  |  Overall Experience 
Clasificación:
5.0

Tony helped me rent my cargo van and when I returned, he was extremely helpful, courteous, and professional when I needed a storage unit. I didn't know until I picked up my items that I would need storage so to have the transaction go so smoothly was truly a relief

Natasha M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nichole F  |  First Impressions 
Clasificación:
5.0

The Front Desk Staff we e very helpful every time I visited the facility!

DIANE P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivett A  |  Overall Experience 
Clasificación:
4.0

I had this 5x10 storage unit for 4 years and a smaller unit for 2 years. Combined to the one which was 5x10. Always Clean. Staff always helpful.

SHEILA M  |  Overall Experience 
Clasificación:
1.0

I had my personal property temporarily stored at this facility and had to throw away 90% of my belongings due to a rat infestation. I have never dealt with such a terrible situation. My time and resources were wasted and I have to buy new furniture because of the filth I witnessed. I am in the process of filing my claim through U-Haul.

Nastasha B  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

edna c  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn S  |  First Impressions 
Clasificación:
5.0

Friendly and nice .

GNIEPY B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lesly l  |  First Impressions 
Clasificación:
2.0

I was told that I could not move in after hours but was able to and move in. I had to request to be shown how to use the keycard access and ask to be shown where my storage is located. The customer service sucked.

MARION G  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joeann J  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

genevieve s  |  Overall Experience 
Clasificación:
5.0

Corey Weaver has excellent customer service skills and because of him, this location will continue to thrive.

Jacqueline M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNA P  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Salahuddin R  |  First Impressions 
Clasificación:
5.0

Corey was very patient and professional. He answered a phone call and spoke professionally on the phone. Let that customer knows that there is also another customer in front of him.

Hubainatu D  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

janice m  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph K  |  Overall Experience 
Clasificación:
5.0

I received excellent Customer Service from Storage Unit Manager, Mignon Lee and from General Manager, Corey Weaver! They both explained U-Haul's Policies to me very explicitly and answered all my questions I had since this was my first time ever renting a Storage Unit from U-Haul. One evening after Office Hours, I was at the Property on Central Avenue where my Storage was located and I could not board the Elevator to go to the second floor. It appeared to be stuck or either other Clients/Customers was blocking the Elevator from moving. I waited 20 minutes then I noticed there was an after hours phone number posted on the wall with the GM's Cellphone number listed ( Corey Weaver's # ). I dialed his number and he immediately picked it up and identified himself as the GM and related to him how I am Disabled and needed the use of the Elevator but it was not working. Mr. Weaver said give him about 10 minutes and that he would drive back to the U-Haul location and investigate what was going on with the Elevator. I said Great and that I would be standing right in front of the Elevator when he arrived. Another 5 minutes pasted and the Elevator Opened with 2 Men got off with loaded Carts of Furniture. So, it appeared these 2 Men was blocking the Elevator with their Furniture until they finished loading up the Elevator with their items. Out of courtesy, I made another telephone call to Mr. Corey Weaver, as he was driving back into U-Haul to let him know that I was finally able to board the Elevator and told him what the problem was. Mr. Weaver thanked me for letting him know and then the rest of the evening retrieving my items from my Storage Unit went Perfect! I will let other Family and Friends know how accommodating U-Haul Storage Facility is and how U-Haul will go the "Extra Mile" for it's Clients/Customers!! Humbly Submitted By; Vanessa Williams, July 27, 2021

Vanessa w  |  Overall Experience 
Clasificación:
5.0

Customer service was 👍

Telisia D  |  Overall Experience 
Clasificación:
5.0

Great Staff!!!

Andrew B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis G  |  First Impressions 
Clasificación:
5.0

Everybody at this location was very very helpful and friendly. I'm very thankful I came to this location

KIMBERLY C  |  First Impressions 
Clasificación:
2.0

Staff friendly but not very efficient. I had down all the prep work by way of the internet the night before yet it took her 45 minute to get us in a truck and on our way. Facility was clean but only one person on duty when I was there at 3:00. At one point she was trying to serve 2 other customers. Got in van and it was blocked by a truck. Called for help but eventually had to wiggle out from behind another truck to leave - cutting deeper into the 4 hours. Communication via the internet is way to complicated and cumbersome. Did not know I would have to complete check in before I left the location. Just another way to the cost of the $19.95 rental.

genevieve s  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Sonya F  |  Overall Experience 
Clasificación:
5.0

Go Service

WAYNAE J  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BENNIE W  |  Overall Experience 
Clasificación:
5.0

Corey is a great GM he deserves a raise I forgot to call in to have them remove my locks I got all way there unloaded my truck with my storage unit's locked. Corey got outta bed at 10-10:30 at night to come open my units he's literally a life saver.

LARRY H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE P  |  First Impressions 
Clasificación:
5.0

Everyone that I came in contact was very friendly and extremely helpful. They were able to answer all of my questions.

sharon d  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose S  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Brandon P  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KASHYET J  |  Overall Experience 
Clasificación:
5.0

Everything was wonderful other than the water leak that damaged a $300 everything was wonderful air and water leak wasn't your fault so overall you're really good about the story and the people that work there are very very intelligent and knowing that job

Anthony P  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Miraya J  |  Overall Experience 
Clasificación:
5.0

Friendly staff helped with everything I needed also made recommendations.

Derecia G  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

SHEILA A  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KASHYET J  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William H  |  First Impressions 
Clasificación:
5.0

Corey the manager and staff at Capitol heights U haul. Were helpful. And professional.

Melodie C  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY A  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine D  |  Overall Experience 
Clasificación:
5.0

Everything was fine and so was the workers I would highly recommend uhaul to family and friends

SANDRA M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa F  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria M  |  Overall Experience 
Clasificación:
4.0

There were mice urine and evidence of them eating through some bags and several bags and a box of items missing from my unit tjst had yo have been removed by Uhaul because I only had the keys and I visited the unit once.

Sharon H  |  Overall Experience 
Clasificación:
5.0

The Fort Knox U-Haul service recommended me to you guys so between the two of you you've given me excellent service thank you very much

Anthony P  |  First Impressions 
Clasificación:
5.0

Thank you very much

kimberly m  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald C  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lillian o  |  Overall Experience 
Clasificación:
5.0

Corey is the best that I have come across in terms of management. This guy was super friendly and helpful. Walked me around the facility and making sure I was able to get what I need to be done. The gentleman at the drop-off location was super helpful. The entire service at this location is A+.

Abdul M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannine W  |  Online Move In 
Clasificación:
5.0

Corey and his staff were very professional and made my moving experience less stressful.

Choi R  |  First Impressions 
Clasificación:
4.0

Storage was helpful and clean only thing when I signed up I no one told me fees were pro rated. That being said I turned my storage in 3 days after and was charged for whole month. Pretty disappointed since I've been giving them business for over a year renting this storage.

HENRY K  |  Overall Experience 
Clasificación:
5.0

Thank you very much for the service

Kimberly M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla S  |  Overall Experience 
Clasificación:
3.0

The reason for the No for the last question is that the facility stay congested, long lines due to shortage of staff, not enough coverage to get customers in and out which creates longer wait time.

chevon b  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

frederick j  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RONDA B  |  Overall Experience 
Clasificación:
5.0

N/C

janeth k  |  Overall Experience 
Clasificación:
3.0

Very great storage. Staff a little ghetto at times but great storage

eric e  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

estraleita m  |  Overall Experience 
Clasificación:
2.0

They changed my unit. First unit was full of merchandise and the lock was broken . Second unit was locked. Got lost twice trying to find each unit. No one assist me in finding my unit. It was very frustrating.

darion b  |  First Impressions 
Clasificación:
5.0

I met Ms Migueon at UHaul, Central Ave Capital Heights Md. She greeted professionally yet humorous. Not only did she presented EXCELLENT customer service, Ms Migueon followed-up just as she mentioned she would. I am overwhelmed with her actions to assure I was satisfied and receive enough space for the items I need to store. I would like to personal say Thank you Ms Migueon ( I hope I spellled your name correctly) and UHaul. Zenola

Zenola M  |  First Impressions 
Clasificación:
4.0

The facilities need more dollies to move items upstairs to the second floor 3 isn't enough. I had to carry all my items by hand

stanley c  |  Overall Experience 
Clasificación:
5.0

The Manager Corey us awesome! He listened and helped me with my situation when we couldn't get to the unit the night I moved in. He came from his home and helped me. He continued to do the same throughout my rental process! What a great Manager! An awesome staff as well! I love to see this in our community!

Samella K  |  Overall Experience 
Clasificación:
5.0

I always use this location when its time for me to move.

Jennifer J  |  Overall Experience 
Clasificación:
3.0

My boxes were covered with mice or rat poop. It's unfortunate to pay so much a month to have rodents poop all over your belongings.

Julie C  |  Overall Experience 
Clasificación:
5.0

The Lady that helped me and my Husband with our truck was Amazing she was soo thoughtful...she made sure we were well takin care of and her Customer Service Skill were very Good! I will definitely be sending friends and family to this location!! Happy Customer...

JERRY C  |  First Impressions 
Clasificación:
2.0

The amount of rodents is overwhelming.. The amount of rodent droppings is overwhelming. If u put anything in with value please wrap it or put it somewhere else. Unless you want mickey and his friend to have it to. Also staff was 50 50 nice and rude...

LaVonda b  |  Overall Experience 
Clasificación:
5.0

I had an appointment with public storage to rent a 5x - 15x unit from them but when the staff takes to me and the customer service was so great I canceled that public storage unit and rented a bigger unit for the same price

stanley c  |  First Impressions 
Clasificación:
5.0

The Manager was the Best! I was feeling well and he got me a chair to sit in and got me out quickly.....Best service ever!!

JERRY C  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Amanda W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kwame r  |  Overall Experience 
Clasificación:
5.0

The GENERAL MANAGER Mr. COREY was SUPER PROFESSIONAL and displayed ABOVE and BEYOND CUSTOMER SERVICE!!!!

martin t  |  Overall Experience 
Clasificación:
5.0

Gracias

richard f  |  First Impressions 
Clasificación:
3.0

When I went to get my belongings out almost everything had rat or mouse droppings on it. I could not believe my eyes I was heart broke.

XAVIER K  |  Overall Experience 
Clasificación:
5.0

Storage unit is rather pricey for the size.

Robyn S  |  Overall Experience 
Clasificación:
5.0

Corey Weaver was very helpful. He helped with my storage and vehicle rentals. Great customer service!

Endesha M  |  Overall Experience 
Clasificación:
5.0

Each time I rent a storage unit everyone treats me as family. If I need help lifting heavy items the guys are always available to help out and that's why I keep coming back!! ❤️

SHIRLEY W  |  Overall Experience 
Clasificación:
2.0

The unit was infested with rats there was feces all over my belongings.I had to throw away a lot of items including a big sectional and furniture and sofa so tell me the policy on reimbursement of damaged items.

Marjorie L  |  Overall Experience 
Clasificación:
5.0

I am 69 years of age, reside in Montgomery County but have found it very comfortable using this uhaul rental/storage. Particular due to the staff. Very well knowledge in the service uhaul offer, conveient and inexpensive way to reach my goad and just basic good old manners toward me and elderly and a female not knowing what and how to meet my goal. Thanks central avenue Uhaul staff, front line, supervisor Mr. Cory, and staff outside and around. Ms. Jones PS my husband says thanks as well, he could not help due to being a front line health care worker. :)

Edwanna J  |  Overall Experience 
Clasificación:
2.0

Mice got into some of my belongings so I had to get rid of some of my things.

Denise B  |  Overall Experience 
Clasificación:
5.0

Staff was Very Helpful

Sabrina W  |  First Impressions 
Clasificación:
5.0

Great Service by UHaul Associates... Great Storage Facility... Thank You!!!...

THOMAS H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorenzo s  |  Overall Experience 
Clasificación:
5.0

Corey, the Manager at Uhaul should be rewarded for going extra mile to accommodate his customers. He was always prompt in responded to all issues and concerns regarding my storage bin.

allene g  |  Overall Experience 
Clasificación:
5.0

Corey and team were excellent and professional to me. I would recommend this location to anyone who needs storage needs

LINNIS W  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

winford j  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ebony s  |  First Impressions 
Clasificación:
5.0

There were some hiccups in my move in process. But due to the superb service of the managers Robin & Corey everything was rectified.

cynthia g  |  Overall Experience 
Clasificación:
2.0

My first encounter at this U-Haul was with a lady at the counter named (Minyan) who was extremely rude, unprofessional and disrespectful. She showed me to my storage space, but never mentioned that I needed a code to enter. She complained the entire time that she was helping me. Several times I went to the storage space and never needed a code to enter; I just walked through the door. Anyone could do the same, there was no security as far as accessing the store area. My move-out process was completely different. The young lady (Jasmine) was very helpful and professional.

LaVelle T  |  Overall Experience 
Clasificación:
5.0

Great overall experience. Thanks a lot! No complaints at all

gbadamosi o  |  Overall Experience 
Clasificación:
5.0

Customer service was EXCELLENT!

marquita c  |  First Impressions 
Clasificación:
4.0

There were problems with the computer and it was very busy. Regardless of the situation everyone maintain control and was very efficient in the process.

calvin s  |  First Impressions 
Clasificación:
3.0

Staff is always helpful and kind. The storage unit area, is clean (on the outside) but there's a bad rodent problem. My belongs was damaged do to mice inside my unit. I had to discard 30% of my furniture. My unit was located inside temp control and was affected. Disappointed. I've had to store my belongings , before and never had/experienced an issue like this. Please correct this issue as soon as possible.

dijon s  |  Overall Experience 
Clasificación:
5.0

Good value and the staff was awesome friendly and very helpful.

Teresa F  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anissa N  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gregory e  |  First Impressions 
Clasificación:
2.0

Had storage unit broke into by persons who worked there, this was verified by other staff. Storage facility refused to take action and no resolve. Mice infestation that resulted in ruined books, showed to saff and was told that there was nothing that could be done. The 1 800 customer service person made promises to have someone from corporate call me, this never happened. If you have nice things, do not use.

CATHY R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

estraleita m  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LASHAWNDA S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri W  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THEREASA L  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brady M  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Britt h  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LASHAWNDA S  |  First Impressions 
Clasificación:
4.0

I would have love to have a 24hr access but i was told access time closes at 10pm

Ndikum T  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AISHA W  |  Overall Experience 
Clasificación:
3.0

I rented my unit for several years and for the most part, my experience was not bad, sometimes the employees could be a little rude however, I found it interesting that on my move out day after closing my account with the manager (Cory Weaver), and receiving my receipt from him, I made the comment to him "it might be nice for you to thank me for my year's of service", he looked at me like I had three heads and kept doing what he was doing, not saying a single word. I thought to myself, WoW!!! So, just keep in mind, decent place, not the world's greatest customer service.

YVONNE S  |  Overall Experience 
Clasificación:
5.0

Very helpful, personable. Great customer service. Thanks and Stay Safe!

Karen M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

harry g  |  First Impressions 
Clasificación:
2.0

I received phone calls all the time from rude and unprofessional staff. My move in was a mess mixed up into 3 units with no compensation or condolences. The elevator well smelled of urine.

Teri C  |  Overall Experience 
Clasificación:
5.0

Staff always on point Great Service and organized and Clean

gina c  |  Overall Experience 
Clasificación:
1.0

Mr. Weaver, As you were informed, our unit was infested with mice and a lot of my property was destroyed. There were mice droppings, urine and dead mice mixed in my belongings. I will be filing a claim today as you advised, and looking for the refund that you offered.

Shani A  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Any S  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria G  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

thomas w  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

evelyn a  |  Overall Experience 
Clasificación:
1.0

The RATS where outrageous I had things that were damaged and I had to clean and wash the things that was worth saving.

james c  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie W  |  First Impressions 
Clasificación:
1.0

Terrible staff

daraile c  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mario f  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RAMONA F  |  Overall Experience 
Clasificación:
5.0

At all times everyone was friendly and thanks for the time I really needed you!!!

CARDELL S  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gloria G  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mamie d  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Damion D  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TORRANCE L  |  First Impressions 
Clasificación:
5.0

Love that the staff was very nice and helpful and the storage area and space was very clean

victoria l  |  First Impressions 
Clasificación:
5.0

At the time that I had applied for the storage space they were a bit over whelmed so with a little patience they were able to make it happen.

mildred b  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

AKINSOLA A  |  First Impressions 
Clasificación:
2.0

Bugs were all in my things

Christina G  |  Overall Experience 
Clasificación:
5.0

The manager Corey Weaver are always professional!!! His evaluation should always be an A+!!! Keep up the good Corey you will go along way. 

satonya e  |  Overall Experience 
Clasificación:
2.0

When my belongings were removed from the storage unit (#1948), there were a LOT of mouse droppings all throughout. I will have to launder all my blankets, comforters, bedspreads, and clothing. I'm not happy with that at all, because it will just be an added expense for me. A female and male employees said they would clean out the unit because there were a lot of droppings on the floor. I'm hoping I won't find holes in my items!! I wouldn't recommend anyone to store things at your facility for those reasons.

Willa D  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES C  |  Overall Experience 
Clasificación:
5.0

Top shelf

john j  |  Overall Experience 
Clasificación:
5.0

Jasmine was really helpful with getting us set up with our storage unit. Very informative and full of energy. Her sense her humor was very good. I recommend anyone getting help from Jasmine

tamika h  |  First Impressions 
Clasificación:
4.0

Customer service was great. The area that is marked for unloading and loading was full with personal park cars and no room for those that were loading and unloading. Space was clean

Dominic R  |  First Impressions 
Clasificación:
1.0

I closed my account about 2 weeks ago and I'm being told I still owe and I can't get knew refunded since I wasn't in there for a full month. The staff is rude and slow. They have favorites

cassandra j  |  Overall Experience 
Clasificación:
5.0

Easy moving access

Jeffrey B  |  Overall Experience 
Clasificación:
4.0

Well kept and very nice staff. But a lot of mice droppings all inside my unit. Just hoping I didn't bring any home with me.

Channon G  |  Overall Experience 
Clasificación:
5.0

the ladies who worked Tuesday, December 17th between 5pm and closing WERE THE BEST! Their customer service was extremely excellent.

lisa d  |  First Impressions 
Clasificación:
5.0

Great Customer Service

dexter r  |  First Impressions 
Clasificación:
4.0

Service was slow due to lack of staff to service customers. The store had one representative working by herself. Despite the slow service, the representative did an excellent job handling everyoine.

RAMONA F  |  First Impressions 
Clasificación:
5.0

good service

DEBORAH W  |  Overall Experience 
Clasificación:
5.0

Jasmine was very helpful and understanding.

Janice B  |  First Impressions 
Clasificación:
5.0

The staff!!!!!! Excellent people explained everything!!! You have gems at this location!!!!

bakri b  |  Overall Experience 
Clasificación:
5.0

The front desk staff was just as helpful when I rented the unit as when I cleared it out after buying my home. They always offered helpful suggestions based on what I needed each time. Great location.

M'Shai D  |  Overall Experience 
Clasificación:
5.0

Great Service!

LYNETTE S  |  First Impressions 
Clasificación:
5.0

Well organized, clean and safe environment for my items. Friendly staff who knows there responsibility is to serve the customer.

RAMONA F  |  First Impressions 
Clasificación:
5.0

N/C

janeth k  |  First Impressions 
Clasificación:
5.0

Top notch staff!!! Courteous Kind and willing to answer all questions!!!! Really great people.

bakri b  |  First Impressions 
Clasificación:
2.0

I am a special needs retiree on a fixed monthly income who was always broke by your company's due date of the 23rd of every month.

SUSAN M  |  Overall Experience 
Clasificación:
5.0

The staff was very efficient and helpful. They made the process easy when I needed to switch to a bigger unit. I appreciate them showing me the unit and answering any questions that I had.

sarah r  |  First Impressions 
Clasificación:
4.0

The customer service young lady was very pleasant and knowledgeable...

Dennis J  |  First Impressions 
Clasificación:
2.0

My wife didn't understand some of the information that was being explained to us about the unit, and asked a few questions. The worker was very rude and disrespectful towards my wife.

Tyrone M  |  Overall Experience 
Clasificación:
1.0

I will never do business with u haul again and I won’t recommend any one as well

MARK H  |  Overall Experience 
Clasificación:
3.0

There were roaches in my sofa. They were not there when I placed my furniture there. I just threw it away. I didn't want to bring them home. Rodent ate holes through my towels.

Sanovia S  |  Overall Experience 
Clasificación:
3.0

I found a dead rat in my storage bin. One of my chairs was completely ripped to shreds (Assuming by the rat). I was charged another month after I moved out! Completely unacceptable. No food was stored

Tameika D  |  Overall Experience 
Clasificación:
5.0

The staff was helpful and knowledgeable about the facility. They help my mother and I with our items. They were professional. I will recommend this storage to family and friends.

Tammy S  |  Overall Experience 
Clasificación:
2.0

I have talked to someone in your office. This a.m. on the phone for 30min

Rose J  |  First Impressions 
Clasificación:
3.0

Office was very busy that day but it all end well.

Nellie L  |  First Impressions 
Clasificación:
5.0

Well run facility

Kenneth L  |  Overall Experience 
Clasificación:
1.0

Horrible experience. Got charged for items I did not borrow. Manager credited me for those charges and someone reversed the charges . Unable to get a hold of anyone that knows what's going on !!!

christine s  |  First Impressions 
Clasificación:
5.0

Corey and the rest of his crew was very professional and available. I would recommend this location to all of my friends.

ALONZO M  |  Overall Experience 
Clasificación:
3.0

I rate it average cause why would u rent a storage room u can't ever get to. They park all the large truck right in front of the loading dock ever day so the customers are always inconvenience

LOFTON W  |  Overall Experience 
Clasificación:
5.0

Manager Cory, staff member Johnice and other staff members were so helpful and kind. Thanks so much to them all for the Outstanding help they provided me with on renting a truck, and a storage unit.

JANICE J  |  Overall Experience 
Clasificación:
2.0

Loading dock is never accessible due to overcrowding of unused uhaul trucks parked there.

TODD R  |  Overall Experience 
Clasificación:
1.0

rude employees. the manager is never available. the assistant manager was very lovely and helpful. due to poor infrastructure in the facility my items were damaged. mice ruined many of my items

Destane R  |  Overall Experience 
Clasificación:
5.0

Great service

james h  |  First Impressions 
Clasificación:
5.0

Great staff, even when it was crazy busy they where quick and super courteous

Mario R  |  First Impressions 
Clasificación:
4.0

The only negative I have is that the posted U haul climate temperature of 45 to 85 degrees seems off. I think 45 is too cold and 85 is too hot. I think somewhere between 55 and 75 is more tolerable

GEORGE P  |  Overall Experience 
Clasificación:
5.0

My experience was good with this location.

demitrius b  |  Overall Experience 
Clasificación:
1.0

My storage unit had mice droppings inside and mice went through all my belongings. Office staff are young, inexperienced, and and rude. I wouldn't recommend this location if it was the last uhaul on e

DAMIEN G  |  Overall Experience 
Clasificación:
5.0

The OUTSTANDING service and help that I received during an urgent unexpected time was breathtaking. 5 stars and thumbs up to Marquita Briggs, Johnice Rucker and their team. My #1 UHaul location.

JANICE J  |  First Impressions 
Clasificación:
5.0

I had an easy time with Move-in and finding the unit was nice. Clean facility.

Robert J  |  First Impressions 
Clasificación:
4.0

Charge cheaper rates

Yolonder C  |  Overall Experience 
Clasificación:
5.0

The staff assistance was great.

carry s  |  Overall Experience 
Clasificación:
5.0

THANK YOU VERY MUCH.

kenyetta s  |  First Impressions 
Clasificación:
1.0

My storage unit was infested with mice and water bugs, my property was damaged.. The parking area was always over capacity with uhaul trucks and became extremely difficult to access my storage unit.

lynn w  |  Overall Experience 
Clasificación:
5.0

Thanks to everyone

lynetta w  |  First Impressions 
Clasificación:
2.0

Most of the staff was helpful when asked, including the manager Corey. I noticed mouse droppings and dead bugs everywhere so pack tightly. It doesn't appear anything was chewed through.

Jerica S  |  Overall Experience 
Clasificación:
5.0

Will definitely use Uhaul again, as needed. ¡Gracias!

patricia o  |  Overall Experience 
Clasificación:
5.0

Awesome! Customer service ***** Very Satisfied

charles j  |  First Impressions 
Clasificación:
5.0

Keep cleaning very good

Camile H  |  First Impressions 
Clasificación:
1.0

The WORST

DARRYL W  |  Overall Experience 
Clasificación:
5.0

Gracias

Malik H  |  Overall Experience 
Clasificación:
5.0

Good service

James D  |  Overall Experience 
Clasificación:
5.0

registers are a little crowded with the hanging merchandise but overall 5 stars

Kyle L  |  Overall Experience 
Clasificación:
5.0

Very professional and timely with hands on helping

Sharon L  |  First Impressions 
Clasificación:
5.0

Thank you to all the staff at Central Avenue Uhaul It's been a looooong what 5 or 6 years it almost feels like loosing a friend due to relocation you hate to see them go but life moves on. Thanks CW.

TAWANNA B  |  Overall Experience 
Clasificación:
5.0

It was a lot of dead mice in my bags and stuff

LAMAR J  |  Overall Experience 
Clasificación:
5.0

I would rent a storage unit and recommend Uhaul to anyone who needs a storage unit and a rental. Thank you for all your help! Dawn Cyrus

Dawn C  |  Overall Experience 
Clasificación:
5.0

The team located at Central Avenue was very helpful and thoughtful during my storage process. I have an issue with my knee and they were very strategic with the placement of my unit. Thank you, Ms.

SHERIE B  |  Reservation 
Clasificación:
4.0

The only compliant I have was my storage unit had plenty of mice droppings. Other than that, Corey and his staff was awesome!

MARK C  |  Overall Experience 
Clasificación:
3.0

I don't like the fact if I cancel my storage early. I won't get a refund even if I've paid for the entire month. I should get a refund for the difference.

Don T  |  Overall Experience 
Clasificación:
4.0

Pro rate rental should be considered. I paid for a month but no refund for not using the whole month. Also set traps for mice, I had mice droppings all over my furniture

sabrina l  |  Overall Experience 
Clasificación:
4.0

Thank you very much for your time and help.

Karen T  |  Overall Experience 
Clasificación:
4.0

Good job

Natasha B  |  Overall Experience 
Clasificación:
5.0

UHaul's location was so convenient. The staff was very helpful and friendly. I would recommend to anyone.

CAROLINA B  |  Overall Experience 
Clasificación:
5.0

thanks

Micala H  |  Overall Experience 
Clasificación:
5.0

the manager was Corey was very good

Lansana K  |  Overall Experience 
Clasificación:
1.0

couldn't locate my Reserve number

otis w  |  Reservation 
Clasificación:
3.0

Evidence of roaches, and mice

JACKIE C  |  Overall Experience 
Clasificación:
1.0

All of my items I put into this storage unit was infested with pests and I am deeply saddened by this. I put brand new furniture into this unit, hoping that it would be safe. I guess not. Still no cal

lasean r  |  Overall Experience 
Clasificación:
5.0

I'd like to give Mr Corey & his wonderful staff a big round of applause, for there excellent service. John Hines

john h  |  Overall Experience 
Clasificación:
5.0

Great storage place

MARGARET C  |  Overall Experience 
Clasificación:
5.0

The staff on site August 31st was exceptional! I've never been more pleased with the customer service I received during a very stressful time. Keep up the excellent and professional work.

Clarice D  |  Reservation 
Clasificación:
5.0

Very friendly staff and good service. U couldn't ask for anything better will definitely recommend this facility

Fatmata A  |  Overall Experience 
Clasificación:
2.0

A lot of rude and deceptive practice I will definitely encourage everyone to stay away from this location and if possible use other services. Very poor customer services

olekanma e  |  Overall Experience 
Clasificación:
5.0

Thank y'all

james l  |  Overall Experience 
Clasificación:
5.0

Courteous customer service. Very pleased with staff and facilities

patricia o  |  Reservation 
Clasificación:
5.0

Someone broke the apparatus for the second level access, but my helper was tall enough to assist.

jean m  |  Overall Experience 
Clasificación:
2.0

Symphony Love Was A Great Help; Greatest Part Of UHaul Was Working With Her.

Crystal C  |  Overall Experience 
Clasificación:
5.0

Sydney assisted me and he provided courteous and excellent customer service!

robyn m  |  Overall Experience 
Clasificación:
5.0

Mr. Corey and his staff was very friendly and helpful. Most of the time you are in and out in no time pending on the time you come in. And also trucks and storage is already available.

TOMEKO B  |  Overall Experience 
Clasificación:
3.0

Didnt like the fact you dont prorate my stuff was in for a week and they still charge me over 200 dollars and I dont think it's fair I needed part of my money for moving purposes

Jocelyn R  |  Overall Experience 
Clasificación:
5.0

So much appreciation to Corey, the manager, and all the front desk staff for their patience, courtesy, and expertise...from beginning to the day I vacated!! If needed, I will continue to use UHaul.

patricia o  |  Overall Experience 
Clasificación:
2.0

I was renting a truck and moving things out of my unit . The wait time was unacceptable. The staff was very polite and nice but to wait 45 mins to get a truck when you are paying movers is unacceptabl

Brian D  |  Overall Experience 
Clasificación:
5.0

Would definitely recommend!

KATYA V  |  Overall Experience 
Clasificación:
5.0

I love using this facility because the staff is very help, knowledgeable and friendly. I've used this location many times either for long time storage, truck rental or to purchase moving supplies.

Sovonya T  |  Overall Experience 
Clasificación:
3.0

The prices for storage are a bit higher then other storage places

Cheryl R  |  Overall Experience 
No se han enviado comentarios para esta ubicación.
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