Customer Reviews for U-Haul Moving & Storage at Capital Blvd

8,286 comentarios

3001 Capital Blvd   Raleigh, NC 27604
(1/2 Mi N Of Beltline)

(919) 876-3001

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(919) 876-3001

3001 Capital Blvd
Raleigh, NC 27604
(1/2 Mi N Of Beltline)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

Mitchell C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon T. 
Clasificación:
5.0

Good customer service

Peol O. 
Clasificación:
3.0

Slow. Won't answer phones, rude n judgemental, ... I won't say I won't use u haul services again, but not as a storage unit.

James J.  |  Overall Experience 
Clasificación:
3.0

First, I would like to thank Kevin for assistance in clearing up a problem for me this evening September 28th, that should have happened on September 27th, when I returned the truck. The truck that I was issued was a 15 footer. I t sounded really bad, but we used it anyway. This truck need not be available for rental anymore. As far as the customer service, follow up with the customer needs to be better.

brenda T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JabalUn N. 
Clasificación:
5.0

great staff, very helpful, excellent service

Alex L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donovan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
4.0

Vehicle wasn't working properly. Breaks went to floor to stop and truck was shaking a lot. We were afraid truck was going to break down while driving. Hub got stuck and we couldn't pull all the way down. Glove compartment didn't close so it was poking out on knees. Steering wheel was not working when making turns. Make sure you always get their insurance, that's what saved me from all those violations.

Destini B. 
Clasificación:
4.0

1st time mover or someone with questions, just maybe you have experience, no problem. these U-HAUL guys will get you on your way with what you need to help make this unpleasant task go smooth, thanks U-HAUL team !

Kerry H. 
Clasificación:
5.0

Grace and staff are awesomely phenomenal and love them dearly. Years of prior Customer helping my family and friends. Always perfect help.â€"â€"Gwendolyn White 919-607-8777

gwendolyn W. 
Clasificación:
3.0

We had to spin the whee all the way to the right in order to keep it straight and I will be contacting the manager about something off our bill because of the dangerous condition we had to drive the truck in

jeanine K. 
Clasificación:
1.0

When doing a 24/7 and the app is showing where the box to pick up key is located be sure to have the box where it's suppose to be.

Gary T. 
Clasificación:
5.0

The staff was awesome they took care of all my need The walked me through each step as to how to do the return of the truck overnight I wish all the Uhaul place was this amazing

Vestina H. 
Clasificación:
5.0

Kevin was very knowledgeable about the process and the other staff were professional in answering all my questions

Gracie G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Thomas C.  |  Overall Experience 
Clasificación:
3.0

I know this is not specific to this location but the $20 charge for after hours service is a bad policy. I have rented many trucks and sometimes returned after hours and never was charged a fee. This last one I returned the truck @ 4:58 but the door was locked. I didn't think about doing the mobile check in. Yes it is noted on the contract but doesn't feel right.

Earl M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hope D. 
Clasificación:
5.0

Total customer satisfaction. Rented an open trailer, they worked with me over the phone, to let my brother pick it up for me, very friendly staff, and my quick move was handled in a timely manner. I highly recommend this location.

Cheryl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
4.0

When we first got there there was already a long line and only 1 person helping out. After about 20 minutes 2 staff emerged from the back. once they got there the line moved fast. Otherwise it wwas an easy process checking out and in.

mark P. 
Clasificación:
5.0

I am very please and thankful to the agent assist me today.

pamela G. 
Clasificación:
4.0

Maybe a little quicker answering phone I rented a 6x12 9/4/22 didn't feel comfortable towing it to CA Returned it same day for 5x8 but became apparent couldn't fit all my items rented a pod And returned trailer Grace was very helpful and understanding of my problem Wish I could remember name of guy who hooked up trailer(s) that Sunday he was also kind and understanding They both deserve a raise in pay

john S. 
Clasificación:
5.0

Had trouble with the Uhaul app when I picked up the truck but the lady at the location was very helpful and had things straighten out in a few minutes. Truck was in excellent condition. Extending my rental an extra 24 hours was easily accomplished with a simple phone call to the location office. The most difficult part was dropping off the truck after hours using the app/website. The first time I tried the checkin process froze and I had to restart. Second time through it worked okay. All in all a very good experience, I would definitely rate from this location again.

Duane T. 
Clasificación:
5.0

Quickly took care of me and had me out the door in no time. Gracias

james G. 
Clasificación:
3.0

Guys, just work with better manners. It is not that you guys were rude directly, but looking at the client while you talk to the person, saying things like "please wait while I verify...", or just answering the questions people ask is something expected from a minimum professional interaction.

JUANCARLOS B. 
Clasificación:
5.0

Very easy process. Rented a trailer for 6 hours to move some furniture. No issues at all with the rental or service.

Kirk G. 
Clasificación:
4.0

Your employee Christian was very helpful and a great guy! He wasn't working Sunday AM when I checked out, felt sorry for the only person working on a Sunday AM Holiday Weekend. Felt even more sorry for all the people watiing to be helped! Understaffed just like every business today.

Paul S.  |  Overall Experience 
Clasificación:
5.0

No comments for now, everyday about this location is great and perfect

TOMMY K. 
Clasificación:
2.0

Better customer service. The little girl was tired and sleepy and didn't explain well and asked another employee to explain cause I wasn't getting it. Hmmm, who does that. She went on to keep saying how she was operation off of 2 hours sleep (not quite sure how that applies to my rental)

Jennifer T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephanie M. 
Clasificación:
2.0

The guy who was at the front desk was not very friendly or customer service oriented. When we arrived at the front desk he was working with another customer that had a large order. He did not greet us, or tell us he will be with us in a few minutes. When it was finally our turn, he appeared angry and frustrated about something thst occurred prior to our arrival. Luckily he left to check to see if you all had something in the back. Another guy came out and waited on us. He was totally different from the other guy, very friendly and made us feel appreciated as customers. I am in the customer service business and I know firsthand it is not easy. However, this type of attitude makes people not want to do business with that company anymore

Rochelle R. 
Clasificación:
3.0

I booked 1 furniture dolly ($7) and 2 utilities dolly ($14). But I was never handed over the dollies. I got my truck and drove away. However, I was charged for dollies ($7 + $14)!

Guru K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sharon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Judith M. 
Clasificación:
1.0

First, this was not the location I requested. Second, when I got there I had to wait 40 minutes because the credit card processors weren't working and people were having issues paying. Third, they didn't have the size truck I rented and had already verified the day before they would. Fourth, they forgot to give me the furniture pads. Very unhappy with how long it took and that I had to drive 10 miles round trip out of my way to rent the wrong size truck.

Darrin K. 
Clasificación:
5.0

Make sure hooks is on chain properly

BENJAMIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Debra B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASMINE C. 
Clasificación:
1.0

When I arrived to pick up my trailer, there was no one behind to help me. An employee walk out from the back, walked past me without saying anything and not telling me what was going on. After waiting for nearly 20 minutes, the manager drove up, apparently running errands. She started to talk to me to help me with my reservation, I started to answer her question when another employee entered and talked over me and the manager. Worst run office of any business I have experienced.

David C. 
Clasificación:
5.0

Gracias

BERTRAND M. 
Clasificación:
5.0

Can't think of anything

curtis R. 
Clasificación:
5.0

Nothing!!! We appreciate the great customer service!!

Geri B. 
Clasificación:
1.0

The Van I Rented Smelled Of Marijuana, I

JOEY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erika A. 
Clasificación:
3.0

El cliente no dejó un comentario.

adonica H. 
Clasificación:
1.0

Used rental for ten miles. Added 2 gallons of gas before returning vehicle.got charged 3 more gallons of gas by uhaul. So 1 gallon of gas is 2 miles. No way. Lost a customer for life Reservation was a mess too.

ETHAN J. 
Clasificación:
1.0

Get more counter help and just a little more professional because the guy who helped me was to worried about a FaceTime call

Bruce S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
2.0

The guy I worked with was nice but the uhaul ac did not work nor did it drive well felt like the transmissions was almost out. Then I was told I had until 7pm to drop off but was charged 21 more bc it was after hours and it wasnt

melorie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonika D. 
Clasificación:
4.0

After hours return people parked everywhere could not even barely get into lot to return truck told not to park near entrance or block but had no choice where you could try to get to lot personal vehicles where parked for people returning to get picked up it was just crazy is all

MELISSA A. 
Clasificación:
2.0

I was over charged. Turned key in and it was never checked in causing over charge. Paid for utility dolly and got regular dolly

COREY P. 
Clasificación:
3.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

U-haul ROCKS! The rep was cool, the truck was nice, and they didn't over-charge on anything. Will be using again.

Micah R. 
Clasificación:
1.0

I don't like the service at all

ty D. 
Clasificación:
3.0

Trash in the cab

Malcolm E. 
Clasificación:
5.0

El cliente no dejó un comentario.

irene R. 
Clasificación:
4.0

Returned truck after hours and was frustrated with trying to check in on we site ( I think if I had clicked on the link in a previous email it might have been easier- my bad)

GEOFFREY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron W. 
Clasificación:
5.0

Drop-off was easy and fast.

Andrew W. 
Clasificación:
5.0

Teach your representatives that to work in customer service they need to be polite…what ever they are going through should not come out at work

Crystal C. 
Clasificación:
1.0

My boat was stored here and then they closed the storage warehouse and left us with no options for storage. Very dissatisfied.

Lindsey S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth U.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Enrique G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin K. 
Clasificación:
3.0

I dropped off after hours so there was no interaction with anyone. I did find that the drop box eventually as it was located on the far left of the building.

Trisha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimlie M. 
Clasificación:
5.0

The process was seamless and the staff was perfect- friendly, professional and efficient

Jeff W. 
Clasificación:
3.0

The staff on drop-off was awful. The woman watched me pull into the equipment drop off section as she helped another cuatomer directly behind me attach a trailer to a hitch. She then walked inside and had me wait 5-10 minutes before walking inside myself to find her chatting about nothing related to work. I had to ask them to help me check out even though they clearly saw me pull in not 5 feet from them to the equipment drop-off after waiting 10-15 minutes.

Evan H. 
Clasificación:
5.0

Nothing you guys were helpful and understanding during a dire situation thank you so much

Iesha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

rudolph F. 
Clasificación:
5.0

Email communications were great and Moving Help-on both ends was also EXCELLENT!

KATHRYN C. 
Clasificación:
1.0

El cliente no dejó un comentario.

FERDINAND C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

Everything was good for, the reception and processing was great and timely, check out too was on point! Gracias

Fnu C. 
Clasificación:
3.0

Waited in line for over 2 hrs to pick up a trailer. On line rental & pre check didn't matter.

William M. 
Clasificación:
1.0

The service is Extremely slow in the store. And half of the staff didn't seem like they knew what they are doing or wanted to help. Very frustrating.

Courtney K. 
Clasificación:
3.0

Hard to get through on phone Online return website is very difficult

Jimmy A. 
Clasificación:
1.0

The customer service was terrible and very unprofessional!!!!!!

Sarah O. 
Clasificación:
1.0

They changed my equipment, but failed to change their records. They are continuously charging my credit card though I have used the equipment. I called the main uhaul support on Saturday, who promised no more charges will be applied and the one charged on Saturday will be returned, but on Sunday they charged again my credit card…. Not sure what is going on

Arivoli M. 
Clasificación:
1.0

Very short staffed took over two hours to get my rentaltruck.

Louise R. 
Clasificación:
2.0

This location was grossly understaffed and couldn't handle the volume of customers. It took over 30 minutes to get keys with an online reservation, and another 30 minutes for the staff to locate my truck and an appliance dolly.

Charles F. 
Clasificación:
4.0

I had to wait over an hour hour for the 7 people ahead of me to get serviced. More desk help would help prevent wasting your customers time. Also change your "Your U-Haul Order Has Been Updated" emails to indicate what has changed in the order. My location was changed and I did not realize it because they were both on the same road, so the street number changed but I did not catch that.

John G. 
Clasificación:
1.0

The employee who hooked the trailer up to my car completely missed the hole on the hitch ball when he installed the pin through the hitch so when we pulled out onto busy 4 lane highway -Capital Blvd - the trailer pulled off the car and began dragging. Fortunately, he did properly connect the chains so it didn't wander or roll into traffic. Employee was also non-responsive to questions about turn signal issue - just muttered ,”it's not our fault. It's Audi's fault” before walking away. We waited a few minutes because we weren't sure we were cleared to go with one side of lights not working. We walked back into store to check and we were advised we were good to go. Two employees took pre-departure pics of hitch assembly. We have pics of trailer hitch after it fell off and after we had it properly connected.it. A comparison of the photo U-Haul has and the one we have should show the difference and length of assembly inserted which shows that it was not in far enough to be connected and the properly connected assembly. It created a very dangerous situation. On a positive note, Kevin was awesome getting set up with the proper ball hitch assembly. A quick trip by Audi resolved our signal issues and the rest of our trip was uneventful. The trailer worked properly once we had properly connected it for towing.

Brooke B. 
Clasificación:
5.0

El cliente no dejó un comentario.

donna C. 
Clasificación:
5.0

Excellent drop off.

daniel H. 
Clasificación:
1.0

Waited in line for 1 hour. Reps were rude/unfriendly. Ridiculous price

Poya K. 
Clasificación:
3.0

Had me pay and clean out a storage of my decease mother and the items were destroyed and most of the stuff in the storage did not belong to my mother. Not a great feeling!

Tia W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
1.0

Obtaining the truck was the easiest part of this whole process. Returned the truck between 4:00PM-4:30PM on the same day it was rented (07/24/2022). A half hour to a hour before they closed. It started pouring down rain the very second I handed the key over to the same individual (male/name unknown) who helped me with getting the truck. I get a phone call while at work the following Tuesday (07/26/2022) at 2:41PM asking when I planned on returning the truck. I informed the individual (male/name unknown) that the truck was returned the same day. He replied that the issue would be investigated. I get another phone call later that same day (07/26/2022) at 6:06PM asking the same exact question as the first phone call. Once again, I informed the individual (female/name unknown) that the truck was already returned and that somebody already called me earlier that day about the same thing. She replied she would add any pertinent information to the notes and that the manager would look into it. Hold on, bare with me it gets better. The very next day, Wednesday (07/27/2022), I get another phone call at 7:22AM asking … WHEN DO I PLAN ON RETURNING THE TRUCK!!!!! This has got to be a joke at this point, right. I guess the third time was the charm cause I haven't received another phone call since. Praise Jesus. Im hoping somebody finally put two and two together, took a look AT THE DAMN SECURITY FOOTAGE where I'm clearly seen escaping the downpour to wait for my Uber/Lyft immediately after ….. RETURNING THE TRUCK! Get it together U-Haul cause I was one more phone call away from making an appearance.

Thomas U. 
Clasificación:
1.0

The Customer Service Rep was less than professional. He was slouched in the chair, did not know what a tow dolley was or how to hook one up to a vehicle. He was yawning and using foul language while servicing us. In the meantime, he was carrying on other sidebar conversations with other coworkers, including how he was late coming to work and how he was supposed to have left at 1pm, but was working over to makeup his time. Another service rep had to help him with many portions of our rental, even though we already had a reservation. When I tried to pay with cash, both young man looked like deer in headlights, like they had never seen cash. The initial rep tried to tell me I could not pay with cash and then other guy came over and showed him how to do it another way under his name. However, when I gave him 3 - $100 bills, he asked me what were the correct bills to create the correct change for me. As a business owner myself, I would be mortified if this was the type of individuals representing my business.

Frances J. 
Clasificación:
3.0

needed help, too busy to handle 1 customer.

sherrie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dmitrii R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHOSHANNA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Levonne H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Parker L. 
Clasificación:
3.0

No clear instructions where to leave the truck after use if return lane is full.

Jackie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Blair T. 
Clasificación:
4.0

El cliente no dejó un comentario.

carlos b.  |  Overall Experience 
Clasificación:
3.0

Better trained customer service personnel. Personnel there had a very lethargic attitude and were very slow.

Abdulqadir S. 
Clasificación:
1.0

The 15 truck we originally rented we couldn't get since it had a rip on the tire. We had to go to a cargo van without a ramp which made moving difficult. They should inspect cars more before handing the keys to the renter. Then the gas ⛽️ gage wasn't working in cargo since it still showed a full tank of gas and when they emailed receipt it had 3/4 we didn't go many miles and put a little gas in.

Nanine B. 
Clasificación:
3.0

Not at first interaction but The young man that unloaded the car dolly was friendly. Returning the truck was quick not much interaction with anyone. I get that it's hot outside and not the most comfortable job but maybe if employees were paid more they would care more.

Jemina P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vu Thien Thanh T.  |  Overall Experience 
Clasificación:
3.0

I purchased an indoor unit that should have been accessible via a large bay door from the outside. The manager explained that the bay door did not work so we had to unload and haul everything down from the truck down a hallway to the unit vs backing the truck up to the bay door and unloading our things directly into the unit.

Erica G.  |  Overall Experience 
Clasificación:
4.0

My only suggestion would be maybe hire more staff. They seemed very busy & understaffed when we were there and we did have to wait a while to get checked in.

Kathy R.  |  First Impressions 
Clasificación:
5.0

Excellent attention.

Antonio T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Halley J.  |  First Impressions 
Clasificación:
5.0

Excellent customer service. Unit was dirty.

Antonio T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara C.  |  Overall Experience 
Clasificación:
3.0

The first unit I was assigned was not vacant and was a mess. So, I had to go back in and get a new unit assigned. Also, I was told I had to purchase a lock and it was not included despite what the website said. However, when I got the reassigned unit that was vacant, a lock was included. By then, the store closed so was unable to return a lock for a refund. Attendant on duty was cordial and helpful overall but some disconnects with the units & locks.

Andrew B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vu Thien Thanh T.  |  First Impressions 
Clasificación:
5.0

Outstanding!, with extra pomp's to Christian! Outstanding customer service!

Jerri H.  |  First Impressions 
Clasificación:
5.0

Chas and Shea were fantastic

Cameron M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

margie W.  |  Overall Experience 
Clasificación:
5.0

Chad was great!

Sattima H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy Arlene P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

THEOPIA P.  |  First Impressions 
Clasificación:
4.0

The final guy who I spoke with there was on his phone and I had to wait for him to finish his text. Ruined the whole experience.

matthew M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis G.  |  First Impressions 
Clasificación:
5.0

This was so easy! I am a U-Haul employee, but feel as though Michelle would take care of any customer the same! I was given a free month because I set up auto pay, really appreciated that!

Karen K.  |  First Impressions 
Clasificación:
5.0

Muy bien todo

ABNER V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tishona J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn H.  |  First Impressions 
Clasificación:
5.0

Grace as well as another young gentleman that I met on the day after Christmas, I cannot remember his name, where very kind and helpful.

matthew M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHANTI W.  |  Overall Experience 
Clasificación:
5.0

Great people, great customer service.

carlos b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHANTI W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Latia A.  |  Online Move In 
Clasificación:
4.0

Conveniently located on Capital Blvd. easy access to storage unit and good selection of other rental vehicles.

chris h.  |  Overall Experience 
Clasificación:
1.0

I made a reservation for a space the day before. When I arrived to the location, the staff member pretty much said "sorry, we gave it to someone else because we have too many requests." So, a loss of my time. What are reservations for? At least the staff member helped in finding a different location, which happens to be farther from where I am, so less convenient.

Irving A.  |  First Impressions 
Clasificación:
3.0

Don’t like inside storage on 2 Nd floor ,

Katrina D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Issac B.  |  Overall Experience 
Clasificación:
5.0

I have been a customer for 13 yrs now. I love this place.

Anthony H.  |  First Impressions 
Clasificación:
1.0

Storage unit rental was not very professional. Starting with the website false advertisements on deals. After paying was told that my reservation was not available and that I would need to go all over town to get my truck and storage unit job done. Then I after website problems I could not pay my rental. So they send me a rude letter of threatening to reposes my things . Not even a week late. Then I had to sit in a big line when all I needed was to pay. If that wasnt enough they're payment system would not take my credit card which I first paid without a problem . Counter lady was rude and obnoxious trying to say my card was declined. When my card was fine but they're payment system is faulty and without proper connections. So this particular UHaul on Capital Blvd gets a zero from me.

Freddy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bethany L C.  |  First Impressions 
Clasificación:
3.0

Uhaul employee that was working outside was extremely rude. I'm not sure why people that are so rude work in customer service. I will still use Uhaul.com but not this location. And they are very confrontational, be ware!

Minnie G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

yolanda m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Clem Bolton B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Clem Bolton B.  |  First Impressions 
Clasificación:
5.0

Amazing staff and grounds! The location can be a bit tricky due to how busy the road it's located on is, but I never worried about my personal items here!

James R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lillian P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Owen S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica J.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

James C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sameh S.  |  Overall Experience 
Clasificación:
5.0

Only addition I would make, make the out door storage lit up a little more. I am not sure what camera setup there is outdoor storage but I every time I went in before daylight, it was always dark. I still felt safe leaving my vehicle there. Also, Uhaul had the best price in the 100 mile square area for outdoor storage.

Matthew G.  |  Overall Experience 
Clasificación:
5.0

Great customer service! Thanks for being so friendly.

Terri W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tishona J.  |  First Impressions 
Clasificación:
5.0

I've always enjoyed the service. Keep up the great work.

Robert N.  |  Overall Experience 
Clasificación:
3.0

Management at this facility has been very helpful and accommodating. On Sunday I found the young man that helped me was not overly friendly and didn't communicate enough. As my there was confusion around my storage reservation, he had to contact his manager (who was not working). Of course this was not a problem, but it would have been less frustrating for me if the associate would have just communicated more information about his dialogue with his Manager. It took well over an hour to checkin.

Michael S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sameerah C.  |  Overall Experience 
Clasificación:
4.0

Very nice n helpful, quick and fast service

James J.  |  First Impressions 
Clasificación:
1.0

I got charged for nothing I moved out on 22 nd never got my money back on my card just because I didn't check out now it's saying 11/2 wrong just greedy

Tonika J.  |  Overall Experience 
Clasificación:
4.0

Information on the web should match the local location a little better. Employee's worked consistently with customers.

Matthew G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

shela h.  |  Overall Experience 
Clasificación:
5.0

Would rent from here again. Excellent service and select.

Warren N.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

kimberly w.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

kimberly w.  |  First Impressions 
Clasificación:
5.0

It would have helped us out to have someone there for a later shift that could assist us. It took us a long time to return the uHaul truck we rented, because we finally finished unloading it and the office hours had just ended. The app would not work on my phone at all, so rather than having someone right there that could help, we were on hold for forty minutes with the uHaul company. One we finally got through to someone, we had a forty minute phone call with a representative just to do this process of returning the truck. It was really hard to go through that after being totally exhausted from loading and unloading the truck that day. Overall great customer service, clean place, we were happy. I just suggest to staff one of the good folks that works there for a later shift until 9 or 10 pm.

Stojancho A.  |  Overall Experience 
Clasificación:
5.0

We rented both a truck and storage unit from this Uhaul and services were excellent! Would certainly recommend it to parents moving college students to Raleigh!

Joanna R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

yvette o.  |  First Impressions 
Clasificación:
5.0

Cody and Dion are exemplary employees always excellent costumer service. Kudos for such above and beyond team members!

Diana B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ieisha o.  |  Overall Experience 
Clasificación:
5.0

This was my first time dealing with this U-Haul location. They were great to work with. I will definitely be using them again. Thank you for the amazing service. Clay

Clay C.  |  Overall Experience 
Clasificación:
5.0

Dion and Cody are amazing associates what an asset to your company!

Diana B.  |  First Impressions 
Clasificación:
5.0

Excellent staff. Knowledgeable and friendly.

VALERIE N.  |  First Impressions 
Clasificación:
3.0

The to spenser

PEDRO V.  |  Overall Experience 
Clasificación:
1.0

I never got moved in. 2 days and several trips to the store (check cameras and phone logs) and the lock was never removed from the unit. You don't know this but I'm moving and in the process of looking for a home. Hopefully that search only takes a month or two but with this market it could take up to 6. My stuff will be in storage until my search is done. I cancelled my unit with your company and went to a competitor because of the poor customer service. Your staff was friendly, but they didn't actually complete my transaction. Seriously the basics weren't done and it cost you whatever the final tally would have been for the allotted time I end up needing a storage unit. Your facility is literally across the street from my current home and I'm gladly driving the extra 10minutes up capital to Public Storage just so I don't have to deal with the hassle of your facility. I don't usually offer unwarranted advice but I will here: take 5 minutes and ensure that each customer transaction is actually complete and you'll avoid situations like this in the future. It would have taken all of 2 minutes to remove the lock off of my unit and I'd happily be depositing my stuff there now. Also getting your customers names right is probably important. My name is Joshua James Foots and it was entered as Joshua James in the system. Not a big deal in my book but honestly the first step to establishing a good relationship is knowing the correct name. Especially when I give you my government issued license. I wish you the best and hope you improve so your future customers are better served.

joshua j.  |  Overall Experience 
Clasificación:
1.0

They never took the uhaul lock off of my storage unit. I waited 30 minutes when the store was open and then I had to go because I had another appointment. The gentleman helping me said "I'll be sure to get the lock off in a few more minutes" I replied "Great I'll be back tonight to move in". I show up at 8:30ish with my friends to help me unload and the lock is still there. Office is closed, called customer service and they didn't have a phone number for anyone locally. It takes all of 30 seconds to take a lock off of a door. So as far as "move in" goes perhaps once I actually get moved in it'll be nice. Right now this is just a bad experience that is still unresolved.

joshua j.  |  First Impressions 
Clasificación:
5.0

It was clean and ready for me after long day traveling it went very smoothly thanks to Uhaul I always use U-Haul best moving service I’ve used and will continue to use!!

Moses G.  |  First Impressions 
Clasificación:
3.0

I have used UHAUL several times and recommended to others. I rented the 10ft truck and think that I was charged for a bigger one. With taxes it was close to 300 dollars. Thank you. Margaret Talavera

Margrett T.  |  Overall Experience 
Clasificación:
5.0

The guy who checked in my equipment was super helpful when I had questions. He took the time to help me when he saw I was struggling with the new process.

Justin S.  |  First Impressions 
Clasificación:
5.0

Good Service

Annette D.  |  Overall Experience 
Clasificación:
3.0

I DID NOT APPRECIATE THE FACT SOMEONE FROM CAPITAL BLVD. OFFICE INTO. MY STORAGE FOUND A PIECE OF MY FARTHER N LAW INFO AND USE HIS INFO TO MAIL HIM A NOTICE THAT I WAS LATE ON MY STORAGE FACILITY .

sharon g.  |  Overall Experience 
Clasificación:
5.0

Great

April M.  |  Overall Experience 
Clasificación:
5.0

Your customer service staff was really good to me thank you.

Harvey H.  |  Overall Experience 
Clasificación:
4.0

Very friendly, fast check-in, very comfortable leaving my car here. I would recommend them to friends and family.

Robert F.  |  First Impressions 
Clasificación:
5.0

I dealt with Brandy the manager and the young man Tyler they were both extremely nice very professional. They are an asset to the company I hope They are treated accordingly.

Ghazi S.  |  Overall Experience 
Clasificación:
3.0

The staff is great, however, the location is heavily understaffed! . 99% of the time it's one staff member who is getting pulled in many directions. Also, never any moving carts available.

cary c.  |  Overall Experience 
Clasificación:
3.0

Great work . Keep it up thanks 😀

Marcelo F.  |  First Impressions 
Clasificación:
5.0

Nice

Sonny B.  |  Overall Experience 
Clasificación:
5.0

Colby did a excellent job.Accommodating and friendly

mark w.  |  First Impressions 
Clasificación:
5.0

Very helpful and accommodating staff!!

Karen C.  |  Overall Experience 
Clasificación:
5.0

Great job Cody!

Carla s.  |  First Impressions 
Clasificación:
5.0

I’ve got a first month free storage! Thank you!

Alex V.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and helpful. The location was convenient, clean and secure. I would, and did, recommend them to my own mother. She was also pleased with her experience with them.

Catherine W.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

jacob w.  |  First Impressions 
Clasificación:
5.0

Excellent service!

beverly h.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

edwina w.  |  First Impressions 
Clasificación:
4.0

this mom gilmore I paid all these years thank you all

ANDREW G.  |  Overall Experience 
Clasificación:
4.0

N/C

gail s.  |  Overall Experience 
Clasificación:
5.0

Manager (Gazi Amet?) was super helpful and always energetic and friendly. I'm very happy with the facility and personnel.

PENN A.  |  Overall Experience 
Clasificación:
5.0

Excellent management and staff

Karen C.  |  Overall Experience 
Clasificación:
5.0

The staff was great!!!The best experience that I have what are you haul was at that location. Management best customer service staff great service . The show that they care and I understand your need

allian g.  |  Overall Experience 
Clasificación:
5.0

Gazi and all the staff are excellent! This location is clean and well ordered. They are very helpful and attentive to their customers needs.

Karen C.  |  First Impressions 
Clasificación:
5.0

I had an amazing experience at U-Haul Moving and Storage at Capital Blvd. Ghazi was unbelievably friendly and help get my storage set up in just a few minutes.

Paul L.  |  First Impressions 
Clasificación:
5.0

Exceeded my expectations.

Neal w.  |  Overall Experience 
Clasificación:
1.0

Over charged me for days I didn't rent truck

dewane l.  |  First Impressions 
Clasificación:
5.0

No complaints, easy to deal with, did what they said.

tim f.  |  Overall Experience 
Clasificación:
5.0

Only wish you had an additional door on the backside of the building as not to walk so far.. moving

Christine D. | Reservación
Clasificación:
5.0

The staff was very nice and extra helpful!

chloe p.  |  Overall Experience 
Clasificación:
4.0

so far so good!

Neal w. | Reservación
Clasificación:
5.0

I received courteous and professional help. Thank you so much!

Sheila F. | Reservación
Clasificación: