El cliente no dejó un comentario.William R.
Customer Reviews for U-Haul Moving & Storage at Capital Blvd
Raleigh, NC 27604
(1/2 Mi N Of Beltline)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Facility is very understaffed and it takes forever to complete a purchase / rental.Gale B.
The employees were awesome. As my above comments mention, they straightened out a reservation that had never been finalized by Rivertowne in New Bern NC which wasn't even showing the trailer in my name. AAA+ service.Linda S.
Very helpful with all my needs! And quick to address them.Evelyn H.
Don't overchargeAngela S.
Hard to get in an out of on busy road. Took too long to get checked in. After filling out all of the info on the on line appointment, it should have been a very quick check in but it was not.travis S.
There was a homeless person sleep in truck when I went to get in the truck. Told Uhaul person they didn't seem to concern. Told me to get the man out. ReallyTim K.
The truck that was rented to me had a broken turn signal swith, meaning I could not signal when turning or changing lanes. I did not notice until I was underway, and by that point I was too afraid to try to turn around since the U-Haul location was off of a highway and I was not able to use my blinker. It was incredibly dangerous - I will not be using U-Haul again.Mary R.
El cliente no dejó un comentario.Juan R.
El cliente no dejó un comentario.Dane F.
El cliente no dejó un comentario.greg S.
Staff was entirely unprofessional. Profanities used multiple times including an individual named Amy using the f word as well as a racial slur.JARAD B.
El cliente no dejó un comentario.STEPHEN S.
Lubricate tie down ratchets and ramp lock pinsdavid M.
Keep up the customer service and the smile on the faceKareem D.
El cliente no dejó un comentario.DONNY P.
It took almost an hour to check in and getting the dolly and furniture pads I'd reserved was stressful. At one point, an employee told me that I shouldn't be upset because I could just drive 30 minutes to another U-Haul location to pick up the items. Another employee fortunately found an appliance dolly that was over to the side and unaccounted for.DAIL M.
After having my car wired for lights so I could pull a motorcycle trailer that I had reserved the location didn't have the trailer I needed. I spent well over an hour waiting for service before this mistake was even realized.ROBERT H.
Terribly understaffed. I felt sorry for the two guys trying to run the shop. Not a manager in sight. People with uhaul uniforms came and went but never offered to help AWFUL !Robert H.
El cliente no dejó un comentario.KEVIN C. | First Impressions
They don't clean the equipment mine was dirty even had cigarettes butts in vehicle and the cargo.THOMAS W.
My car trailer, I know that is not what you call it, was not in very good condition. The straps were frayed, difficult to pull through the front tire brackets. The ramps in the rear did not have both pull straps, so it was difficult to deploy and store the ramps. I was concerned about making the trip safely. I accidently went to wrong store to pick up. Very not helpful. Glad to be moving out of the south.Christopher W.
El cliente no dejó un comentario.YAEL G.
El cliente no dejó un comentario.PETER B.
El cliente no dejó un comentario.Jack R.
El cliente no dejó un comentario.Lisa C.
Customer service here sucks!!! Never had a problem before this rental. Felt harassment and just didn't understand. Problems come above in business so we must improvise to accommodate the ones who are loyal customers and not every blue moon customers. Better problem solving and communicating skills is what I advise. GraciasENRICO P.
El cliente no dejó un comentario.JACQUELYN S.
El cliente no dejó un comentario.ASHANTI W. | First Impressions
The other customers were pushy and short fused. I felt bad for your employeesJedidiah S.
El cliente no dejó un comentario.Gregori A.
El cliente no dejó un comentario.Ryan P.
Had to wait when I went to pick the truck up. There was no one inside the store when I arrived. Waited for about 10 mins and then someone came in from outside. Had a hard time finding the truck I was renting. Asked for help in find it and they treated me like I was not important. Like I was a bother to them. The person that checked me out was texting and helping me at the same time. When I checked the truck in I had great service.Ronald R.
The drop off steps to drop off key was time consuming. Going online and taking pics was a hassle.Marienna M.
El cliente no dejó un comentario.LARRY M.
El cliente no dejó un comentario.SHERREAN Z.
On Saturday these stores need to be open don't say that you open but you not bad businessAdrian L.
Lean how to communicate better first of all. If there is a problem with scheduling honor it to make it right. Dont just change it to 24/7. That system is poorly sit up. Don't allow your customers to call 10 times before having the actual conversation. Find out what the need is before you say "please hold".Sharlotte Y.
El cliente no dejó un comentario.Brenda R.
El cliente no dejó un comentario.Latia A. | Online Move In
El cliente no dejó un comentario.Kathryn S.
1.The right side mirror was completely busted and unable to be adjusted for safe driving. This needs to be resolved. 2. Online checkin was impossible. It would not allow me to check certain boxes to complete the process and I had to go inside. 3. Lastly if someone is reserving ahead of time allow them to add in potential mileage beforehand so they know the actual cost of rental. It was almost $90 when the original quote was $50.Nicholas F.
Guy who assisted was very helpful!AMANDA C.
El cliente no dejó un comentario.MARY H.
89 cents a mile is insaneWILLIAM K.
El cliente no dejó un comentario.DANIELA R.
Answer the phone when customers are calling, listen to the customers, give customers all the information and explanation they are due at the time of interaction.Jennifer W.
The rental requested was not available. I was switched to another vehicle that the staff could not find the keys. I ended up with a larger truck with a broken passenger side mirror and a crack in the window. Given the time spent during checkout, I decided to take it so I could get the move complete. I ended up driving Less than 40 miles as I do yes in the registration and brought the trial back higher than required but it appears I still Got charged more.CYNTHIA E.
Mileage was incorrect but the customer service reps were super helpful and accommodating. Overall very pleasant first experience with Uhaul. Thank you!TANDRA B.
Great deal on the trailer. We traveled over 500 miles with no issues and it pulled great.TIMOTHY M.
Only issue I had was I reserved a truck and a dolly on Oct. 9 and when I went to pick up the truck/dolly I was informed they did not have any dollies. Good thing I had a moving dolly to use that day.BRUCE D.
Truck was given to me with millage over 1,000 miles more than what they had in there system had to spending over 2 hours 1 in the morning and another hour in the afternoon for the worker there to fix the issue.CHEVELL P.
Overcharging, don't have the truck i ordered, substitute different truck charges extra, long wait for the refundjames L.
El cliente no dejó un comentario.DARYL L.
NOTE: The following complaint is for a different reservation. Complaint for Truck Reservation # 86416649 NEVER GOT THE VAN. NO KEY. I was not able to get this van... NO KEY in the BOX. After completing ALL the steps to rent this van. Additionally Lock Box was broken and would open only 1 inch; I could see inside the box; there was NO KEY in the box. Additionally, obstructing the Uhaul combination pick up boxes, there was trash all over the place. It was disgusting. Keeping the space in front of the boxes is a matter of simple cleanliness. Pick Up; Sunday, 10/17/2021 Pick Up time: 11:44 AM Pick Up Location:Hands 2 Hands Address: 3925 Beryl Rd Raleigh, NC 27607 Phone Numbers: (919) 854-2850 NEVER GOT THE VAN... Drop Off Drop Off Time: By: Tuesday, 10/19/2021 11:45 AMJEAN S.
El cliente no dejó un comentario.GILBERT L.
Better knowledge of truck status, location, and ready for rental or not. I was given a truck that was parked between two other trucks and the roll-up door was inoperable. I had to exchange for another truck after having to get in line again and wait until finished with another customer.JILL C.
The truck smelled like cigarette smoke , problems with cranking it before leaving lot , and getting back to the lot. Put my order in September for this truck with a dolly ,pick October 16,2021 so now you tell me you don't have any dollies. Please do better!!!Sandra H.
El cliente no dejó un comentario.MARC W.
El cliente no dejó un comentario.KATHRYN C.
El cliente no dejó un comentario.JERMAINE S.
El cliente no dejó un comentario.DAMON T.
Everybody was terrific! I made a mistake and inadvertently ordered trailer hitch parts that I did not need. The staff quickly and capably adjusted my bill without rubbing my nose in my mistake. It was my fault but they didn't raise any fuss. Txs.michael W.
El cliente no dejó un comentario.TIMOTHY M.
No communication from employee - swiped my card and they stuck a trailer on my truck after a long wait time. They didn't plug in the 4pin connector and I didn't find out until the next morning, so I was driving around the night prior without taillights. Also didn't put the black plastic piece over the chain hookup, ergo it wasn't secure to my truck, which I didn't realize until drop off. I've never heard anything good about this location and now I see why.WINSTON U.
El cliente no dejó un comentario.Alan S.
It was a great experience thank you.Sergio V.
They were very helpful. Hooked up the trailer and made sure everything was working properly.Tracy M.
I feel that I was discriminated against by Derrick Robbins. He told me I had to wait outside because I didn't have a mask. I'm a white male while two black males inside the store did not have a mask including himself when I walked in. I asked why and he got belligerent towards me. I would like to file a formal complaint with your company can you please let me know how thank youLee F.
Someplace for customers to wait, for short time. A chair or two would be nice.John J.
El cliente no dejó un comentario.ROCHELLE H.
Conveniently located on Capital Blvd. easy access to storage unit and good selection of other rental vehicles.chris h. | Overall Experience
The guy who surprise to check the mileage just inflate the mileage My account was double charged I am taking it up with the manager Pls you need to keep up with the your u hall depot on capital boulevard Raleigh thanksISSA O.
I made a reservation for a space the day before. When I arrived to the location, the staff member pretty much said "sorry, we gave it to someone else because we have too many requests." So, a loss of my time. What are reservations for? At least the staff member helped in finding a different location, which happens to be farther from where I am, so less convenient.Irving A. | First Impressions
Very goodLEONARDO R.
When I arrived at the location they changed the truck on me, which made using the app harder since it was a different truck. also my drop off location was changed without me knowing. They did not have any appliance dollies and was told that the manager will help me find one by one of the guys cleaning the trucks. When I went inside they manage just told me to call around and see if I can find one and was very little help. I had to send my mother in law to the new bern ave store to rent one. I was told that the dolly was going to be removed and the new bern store told my in law that I was still charged for something I didn't leave with. they where nice enough to let me use their equipment and just return it once I was finished The manager hard very little customer service skills and looked like she didn't want to be there or help me at all. After I turned the truck back in. I realized that I dropped my key fob from my new apartment. I know this was my fault and returned back to the store to see if the truck had be rented out. The manager informed me that it had and that when the truck would return. They would notify me if they found anything or not. That was two days ago and I still have not herd anything and I'm going to have replace the fob. I know for a fact that it is in the truck because I herd something fall, and it wasn't till later that I realized it. I have always used the capital location. The previous manager always took care of what I needed. I feel like the capital location has took a turn for the worst. I will try to see if I get that fob back and avoid a fee, but with the current staff. I not so sure I will be successful.Luis L.
I attempted to use the app to pick up the rental truck, however, the truck was not in its designated parking space. So o jad to enter the shop to process the pock up. The customer service inside the shop was good.Mario C.
Truck was dirty on the outside but clean insideSANDRA G.
Don’t like inside storage on 2 Nd floor ,Katrina D. | First Impressions
I booked my rental to be picked up at 7:15pm I got there early because I got off early. They then said I have to bring the truck back at 1:15 in the morning which isn't enough time to do anything. I pretty much had to force them to push it back to 9am because 1:15 am was just not possible. They should manage how they're scheduling their reservations and give people enough time to do what they need to do and not feel rushed.RASHID H.
El cliente no dejó un comentario.JOHN M. | First Impressions
It took a little while to get the truck. I know everywhere is short staffed so not there fault. Once I spoke to the rep. It went fast.BLANE H.
No improvement at this time. The best boxes ever. Never again will I buy boxes from Walmart.CAROLYN S.
They charge to much never going to use them again do not recommendKIMBERLY B.
Wait was too longTAMMY P.
The pick up and drop off were excellent. No suggestions to improve the service I received.Donna M.
El cliente no dejó un comentario.Issac B. | Overall Experience
El cliente no dejó un comentario.WARREN N.
El cliente no dejó un comentario.Robert K.
I would have given it a 5, but there was only one associate running the registers so each client took about 10 minutes. Six people in the line is about an hour wait time. You really need to hire more people. The associates that were there did a good job.Palmer R.
There was only one person helping out at the desk. It took 40 min to be helped then the receptionist said he didnt have trucks even when i had reserved one. Very displeased with the service.Guadalupe A.
Short staffed. One person working the lot with multiple trucks backed up. A bit ridiculous to have only one person working the lot on a Saturday.CHAZM J.
I have no suggestions at this time. Everything was great.ISAIAH H.
Friendly handling of customer disputesRichard S.
El cliente no dejó un comentario.JANICE H.
El cliente no dejó un comentario.JAMES D.
El cliente no dejó un comentario.William R.
I have been a customer for 13 yrs now. I love this place.Anthony H. | First Impressions
We had trouble with tire continuously losing air and an "airbag needs service" message. Very concerning. I don't think this truck was serviced as it should have been.Christy C.
Storage unit rental was not very professional. Starting with the website false advertisements on deals. After paying was told that my reservation was not available and that I would need to go all over town to get my truck and storage unit job done. Then I after website problems I could not pay my rental. So they send me a rude letter of threatening to reposes my things . Not even a week late. Then I had to sit in a big line when all I needed was to pay. If that wasnt enough they're payment system would not take my credit card which I first paid without a problem . Counter lady was rude and obnoxious trying to say my card was declined. When my card was fine but they're payment system is faulty and without proper connections. So this particular UHaul on Capital Blvd gets a zero from me.Freddy M. | Overall Experience
The representative named Isaiah was great and did everything that he could to help me when I returned to vehicle. The mileage was way off. I failed to check the mileage when I first rented it but I was charged for about 80 miles when I only used about 15 miles and no refund was ever given to me. I will not be renting from Uhaul ever again.Tarrell C.
El cliente no dejó un comentario.PASCHAL O.
El cliente no dejó un comentario.Charles H.
I ordered online to buy the hitch and set up the appointment to have it installed. I recommend that someone from the facility should have called me ahead of the appointment to confirm that the hitch is in stock at the facility and that it can take 3-4 hours for the installation to be completed.Louis F.
The online overnight drop-off experience is unnecessarily cumbersome and destroys a simple action.sherwin J.
advised them that if they don't return the truck by the end of business hours you will be charged an extra 2 days I rented the uhaul truck on Saturday at 830am and I return the truck sunday at 8pm and was charged an extra dayCynthia B.
All my activities went well with the agent at the dropoff. Well pleasedGeorge M.
El cliente no dejó un comentario.TIANA W.
El cliente no dejó un comentario.THOMAS W. | First Impressions
El cliente no dejó un comentario.Bethany L C. | First Impressions
El cliente no dejó un comentario.yolanda m. | First Impressions
El cliente no dejó un comentario.Tishona J. | First Impressions
Management at this facility has been very helpful and accommodating. On Sunday I found the young man that helped me was not overly friendly and didn't communicate enough. As my there was confusion around my storage reservation, he had to contact his manager (who was not working). Of course this was not a problem, but it would have been less frustrating for me if the associate would have just communicated more information about his dialogue with his Manager. It took well over an hour to checkin.Michael S. | First Impressions
Very nice n helpful, quick and fast serviceJames J. | First Impressions
It was clean and ready for me after long day traveling it went very smoothly thanks to Uhaul I always use U-Haul best moving service I’ve used and will continue to use!!Moses G. | First Impressions
Staff is always very friendly and helpful.Bradley T. | Reservation
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