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Audrey M. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Candlestick
Testimonials From Recent Customers
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Preload the blankets and dolly into the van as the app states will be done. It feels lazy to make the customer do it themselves. What's the point of pre ordering them?
Bradley T.我ç»å¸¸éœ€è¦å‘ä½ ä»¬é¢„å®š26尺的å¡è½¦ï¼Œå¯æƒœå¾ˆå¤šæ¬¡éƒ½ç§Ÿä¸åˆ°ã€‚I often need to order a 26-foot truck from you, but unfortunately I can't rent it many times.
XIUYUN W.Staff was excellent. Freddy was very friendly and knowledgeable. A++++
Jesus S.The location seems like a flagship and has all the equipment, material and things needed. Staff overall are great, but some seem like they have a "don't care" attitude.
Robert W.The van had a lack of power and used more gas then usual. the vehicle was given to me the gas light on which is very unprofessional. I called about the van and had real support.
dontaye B.Very professional people, I'm very happy with the service.
Gonzalo A.customer service work fast and knowledable, always smile and very friendly
Kusuma W.Staff in no hurry to help long line of customers. Literally ten people behind the counter and two windows open. Ridiculous.
Bradley T.I was given a truck that was damaged and after pointing the situation, I was given a smaller truck than what I reserved . Also I was told that I will be given a $50 credit which I did not get, I was also charged $25 on fuel which I did gas up and left if where it was. Just not far I would like the $25 taken off and my $40 credit Thank you
Sikhumbuzo M.Great
steve G.Jus they said it was the truck full of gas b was like above Hal tank of gas only
Enrique S.Equipment was good , people in the counter were kinda a rude , 0 friendly , bad attitude it was a black young lady and the receiving guy too , no manners at all
Saul R.Staff was very friendly and knowledgeable.
Jesus S.The woman that helped at the desk did her job well and was courteous, but she was obviously on her cell phone which was a little annoying.
Nicholas W.I reserve a cargo van. Drove it like maybe a block away and the emergency brake came on and the car would not move. Call they place. They put me on hold for like 30min. Then tell me to call roadside assistance. Which was no help either. Cause nobody text me back until 2hrs later. Such a waste of time.
HUY N.They took 120.00 from my account I told the lady I was leaving the trailer in Concord and she ok but then when I took it the guy ask me was I turning it in I said yes he okay but I got up this morning I was missing 120.00 out of my account so I would like for you to refund my money back on my card please. Gracias
janice C.At one point I had two units, everybody was always very nice there. Great group of people.
ARTHUR B. | Overall ExperienceVery nice and very clean excellent experience
sheila b. | First Impressions✌🏾
GAMAL C.Things are good I will be back
DEBRA J.Staff unprofessional, no urgency, no customer service, and they act like they don't want to be bothered with the line of customers. My unit was broken into.
Nicole C. | Overall ExperienceThe van had multiple dents that were not recorded on the pick-up documents. Also, the gas tank was almost empty at pick-up (only 18 miles of gas in the tank) - I don't expect the tank to be full, but surely you guys should check that it is not empty! Also, on the booking form, I requested additional items that you told me would be in the truck - they weren't, and I had to gather them up and carry them to the truck. Poor customer service.
Richard K.Horrible service at the desk. I was told while in route the truck I ordered was no longer available. So now Im stuck with a smaller truck. Which no means more trips and would to more cost. No discounts given for the inconvenience. I thought Cambon was bad but thisNever again!!!!
JASSMINE P.Good customer service
Rita B.More workers at the counter
Starr M.Tell white people to wait in line like the rest of us.
Ryan T.Make sure that there's gas before you hand out the key to the vehicle,other than that your all good in my book
Ariel C.While the location and employees on site were great, the overall experience with uhaul was atrocious. Switching our pick up location, time, and truck as well as leaving the boxes we purchased at the original location were all unacceptable and caused unnecessary delay and headache. In addition, customer service and management were unhelpful and unresponsive in turn.
Ryan P.Staff was nice and trailer worked perfectly .
Armin P.Hire more people
JAMES D.I think the orientation was a bit confusing largely due to the size of the lot. I think either being brought to the truck or maybe having a map would be helpful.
Derrick H.Have staff to run and fix forklift. It stopped during our trailer installation. Better maintenance. Two trailers in category we rented unusable.
Stephen O.there was something wrong with the gas when it was issued to me. there was only like 1/8 gas when they gave it to me & when I turned left & went to get onto the freeway, the gas light turned on. I went to put $18 worth of gas & about 15-20 minutes later the gas light turned on again. there's no reason the gas should've ran out so quickly. the 2 employees, girl with the blue hair & the girl with the eyebrow piercing made it seem like we were lying about how much gas was in there. why would I take a picture of the gas if I don't expect there to be an issue with it? poor service!
Rose L.The truck worked fine and was actually very clean. It was pretty old. This would normally not be a problem, but the headlights needed to be pointed properly and a check engine light came on for 15-second intervals. Also the rear ramp was worn out and jammed so that it took two men working hard to free it.
JOHN G.I had a pleasantly smooth experience with my rental. I rented a pickup truck & motorcycle trailer for a day. I arrived shortly after the store opened without a reservation on a Friday. This location was able to fulfill my requirements at a reasonable cost. Will definitely be back!
deanna J.Very clean and friendly service. I have no complaints at all.
Jeffrey H.The first time the staff gave me a car key, I went to the parking lot to search for 5 minutes, searched every car, and then asked the staff to help find it again, there was no such car. I went back to the cashier to explain the situation, changed the key of another car, and went to the parking lot to find the car successfully. After starting the car, the tire detection light flashed and the tires were flat. I went back to the cashier for the second time to explain the situation and changed the car. The car keys of the three cars, went to the parking lot for the third time to find the third car, started the car, the fuel level warning light was on, indicating that there was a lack of gasoline, I went back to the cashier again, informed the situation, and the staff replied to all my cars This is the case, let me drive myself to the nearest gas station to fill up. I drove myself to a nearby gas station and added 2 gallons of gas, since the mileage I need to use in the car is very short, only a few miles, I only add 2 gallons of gas, which is more than enough for me. But after adding 2 gallons of gasoline, the indicator light on the fuel gauge is still on, indicating that the fuel level is low. I think maybe the fuel tank of this car is relatively large, and 2 gallons of gasoline is nothing to its large fuel tank. I finished using the car and went back to the rental location and I drove a total of 6 miles. Although I added 2 gallons of gasoline, the fuel gauge light is still on, so I can't get my remaining fuel money back. No matter how high the fuel consumption of this car is, it is impossible to use 2 gallons of gasoline for 6 miles, right? That's how the staff replied to me, because I didn't refuel enough to reach the line on the fuel gauge, so I couldn't get the extra refueling money back. Well, although the money is not much, it makes people feel bad. Moreover, after I returned the vehicle, I miscalculated the amount of fuel I used and deducted a lot of my fuel costs. After I communicated with the staff in person, and after I waited for the manager for 20 minutes, the manager kindly told me that they would Refund the excess deducted fuel costs. I wasted more than an hour here at least outside the normal work flow, although the staff are very polite and I am very grateful for their help, but the work efficiency is really too low, the customer experience is very bad . It shouldn't be.
chao Y.Check in and drop off were smooth and convenient. Great staff.
Matthew S.Please see letter dropped off too manager at Bryant location on November 10, 2022 front desk for the comment section thank you. Monica
monica v. | First ImpressionsThis location is not secure and your items will be stolen.
tiffani w. | Overall ExperienceÐ'Ñе отлично! Машину дали быÑтро, вÑе оформили и объÑÑнили. Ðвтомобиль был чиÑтый и внутри и Ñнаружи! Рекомендую!!
aleksandr K.Worst truck rental experience I've ever had. Between terrible mobile check-in process to poor organization at location, I will never use uhaul again.
James P.Very slow process. I reserved two trailers online which took 30 minutes with the Uhaul call center in New Jersey. Got to the Uhaul location and it still took another 30 minutes to get the order completed even though it was reserved online. That is unacceptable. 1 hour to get two trailers rented!?
Steve K.Easy process for the drop off and pickup staff was helpful from the counter to the agents on the floor . Thank you !
Leilanimarie B.Great service Polite team
David C.Overall a very good experience. Most everyone I spoke to was very friendly and helpful, especially Avonlea at Bayshore. The forklift drivers at Bayshore are also very nice. I teel that I got great service and value from Uhaul, will return. One critique is that everyone was not on the sane page. For instance they first told me I should send my ubox from Bayshore to Bryant st. Because that location was set up better for ubox, in fact they told me this transfer was scheduled. Then it did not happen. I got in touch with the regional office (everyone there is super helpful), the regional office informed me such a transfer would incur a charge. There were minor miscommunications and me having to repeat myself, make extra phone calls, wait, etc. all aling the way but I would like to recognize how helpful each and every interaction along the way, from Illinois to California.
Joshua L.Tanisha made sure everything was handled properly. She's awesome!
TIFFANI W.I can not say for a lack of information but I can tell you that the two young ladies each separately one on Thursday and then today I wanna say her name tag said Bianca were both professional friendly as well as helpfu thank you for asking as well as providing your service in the San Francisco Bay area
Lance P.The gas tank was nearly empty. I ended up using far less gas than I added.
Daniel G.The employee took a picture of my drivers license without permission on a personal cell phone
Olivia H.The person who helped me with this rental, her name began with a J. She was amazing. I had been having a really tough move, things going wrong, and she completely helped to turn things around with her great attitude, and excellent customer service. She really deserves to be acknowledged.
joan C.Great customer service no matter the odds!
HEATHER S.The tuck kept dying, very old engine. Needs new battery or alternator… made my job harder…
Carlos M.Custumer service in Bashore is not acceptable the girl tha attended to me not even put attention to me ad she say was not vehicle available for me and the i call for ask for vehicle and they have it
Bismark L.Customer Service and yard support were great. Two recommendations: 1. Get a wash down facility so the outside of trailers can be pressure washed. 2. TEST every trailer pigtail BEFORE installing between the trailer and vehicle. I have now had two instances where the pigtail was a problem. The first melted my 7 to 4 pin adapter which UHaul replaced. This second one did not fry anything but it almost prevented me from being able to leave w the equipment due to a brake lighting malfunction. At first we thought it was my vehicle wiring. It was the pigtail. PLEASE do this, a bench test would be very easy to check for shorts and continuity on the 4 wires and connector ends. ¡Gracias!
ray B.My experience with uhaul at candlestick has always been good especially with those working in the yard and at the desk. However, this last visit I was incorrectly charged for a full tank of gas despite returning the vehicle on full. Just a reminder to always check your receipts!
Veronica B.I was called 1 night before the reservation to be informed that the truck is not available at the confirmed location. I confirmed 3 times with the associate that 2 furniture Dollie's will be available for me, and she said yea. When I got to the other location next time (which was super inconvenient for me already), I was told that they don't have furniture dollies. So I had to drive to another location to get the Dollie's which again was miles away! It took me so much time to get everything together. Please have someone reach out at 775-297-2475
lara H.Both vehicles I tried we're close to empty in fuel. One of them had an indicator light on that tire pressure was low. Not good start. Otherwise fine
Alexander T.The truck i got was not clean inside
Nhan T.Bueno
GAMAL C.I closed the account because every month I received a late notice even though payment went out 10 days before due.
DIANA B. | Overall ExperienceI arrived to pick up my rental trailer on Wednesday, Sept 28th. My trailer had been given away. The employee stated that their customer service overbooked them. I was then directed to 2 different sites to pick up another trailer. I was given incorrect information again and finally found one after driving around Phoenix. I then drove to San Francisco to find out that the storage unit that i had reserved was given out as well. I was left to take a unit I did not wasn't and had to store my couch at a different facility due to the fact that it would not fit. Very unsatisfied and left with a headache. It was my time, discomfort and money that was affected.
VICTOR C. | First ImpressionsI liked facility and staff members. Helpful and the place is clean.
JAIME D. | First ImpressionsYour employees are very helpful and professional! They are all second to none!
Roy S. | Overall ExperienceThe only issue was that the access readers are not reading the card. The lady that helped me was exceptional
JOE S. | First ImpressionsOur unit was robbed during the hours where you were OPEN WITH NO SECURITY. The manager literally did nothing and seemed annoyed that we were upset that we didn't want to ignor it. We had to take three days off of work waiting for cops because the manager refused to call us when they got there even though we live 10 mins away. The man who robbed our unit used a very loud angle grinder in the facility and no one noticed. Not secure. He also robbed other units and when I asked the manager if she was going to contact the unit she said no it wasn't her problem which makes this tenants very unlikely to recover their stolen items the longer it hasn't been reported. I would never recommend this place in fact I've been actively telling people to not rent in this unit because it's unsafe and management is useless
Viviana M. | Overall ExperienceWhen I came to the storage, they assigned me a triangle one at the corner, which is half the area of the normal one. And after they figured out the other one that can assign to me, it is already 6:30, and they close at 7. They said I can only move in tomorrow which was really annoying since I need to move my stuff in on that day. It was a really awful experience.
WEI H. | First ImpressionsLovely person helped me and I wish I would have gotten their name! So helpful and kind
NASARAE J. | First ImpressionsWould have preferred a unit w/ 24hour access, but none were available for the size I needed.
ANDREA H. | Overall ExperienceGracias por la attention todo fue excellent
Edgar G. | First ImpressionsKaren, our agent was extremely helpful in getting us the appropriate size space & she explained the procedures thoroughly. Great experience overall!
JOHN F. | First ImpressionsWhen I first applied for the storage locker I was not pleased that I had to climb stairs to move my items in. It made the process very difficult and tiresome to carry boxes up stairs. I also believe that my storage fee was increased several times. My last comment is the large amount of Day Workers congregated at the front of the facility. They stand in sqaular all day and wave at customers as they drive in and out. There are also plenty of unhoused people roaming at the gate. The overall feeling of the environment was dismal and downtrodden. The inside of the storage facility was clean, however the outside environment made me anxious when I was on the property. I made it a point to never go to my locker after hours because I was intimidated by the circumstances of the vagrants at the gate.
Milanda M. | Overall ExperienceOutstanding location! Thank you U-Haul on Bayshore for keeping my belongings secure, I will definitely be using you again.
Adalia A. | Overall ExperienceI would come there again if needed.
GERALDINE B. | Overall ExperienceThe U-Haul employee who helped me was very nice and friendly. She went out of her way to find the right size storage unit that I needed. I very much appreciate her help.
John U. | First ImpressionsFacility nice and clean
PATRICIA S. | First ImpressionsWe are like U-haul , if it can be closed at 10 pm every day which is my more love.
kam wai c. | Overall ExperienceThank you for always helping me when I needed it
Elizabeth B. | Overall ExperienceThank you U-Haul!
Virgilia C. | Overall ExperienceBest friendly service and real professional!
Dan B. | First ImpressionsEverything was great except for when I had the larger unit (8x12?) the guy next to me was there a lot (every day?) and had all his stuff out in the walkway making it hard to get by. He almost seemed to be like a crazy/homeless guy. Other than that it is a great facility!
Arthur K. | Overall ExperienceStaff members were very helpful and went above and beyond in their efforts to accommodate my needs. The weekend crew at the Candlestick location in San Francisco, CA is exceptional. You are fortunate to have such good employees on board. Gracias.
ANDREA H. | First ImpressionsThe tea at the Candlestick location were excellent! Especially Debbie, who I dealt with several times on my move out. The only complaint is that when I'd call in, there was often no answer so it rolled over to corporate, which isn't helpful if one has a location specific question
Bernie M. | Overall ExperienceMoving my stuff in was a breeze and the assistance I received at the front counter was outstanding! The young lady who helped me was very knowledgeable, attentive, and polite. I really appreciated her help!
Corey E. | First ImpressionsI can't express enough how wonderful my experience was. Each and every employee I encountered went above and beyond and that was MANY folks! Like no less than 6 people went out of their way!! It was such a great introduction to San Francisco. Wow
Angie V. | First ImpressionsYou need to add staff members, the lines is always terrible
ZEEV V. | Overall ExperienceUnfortunately… it would have nice to know that the storage bin required steps… I made the reservation on line and that information should have been detailed.
ISABEL H. | First ImpressionsFriendly and professional employees at this U-haul storage make it an easy and comfortable experience. Thank you everyone!
katherine mary e. | Overall ExperienceI was kicked out because a man pulled up in the storage behind me I have no control over anyone and I’m not a security guard so I really don’t know what they expected me to do
MONICA G. | Overall Experience¡Gracias!
Genaro A. | Overall ExperienceN/C
Antonio V. | First ImpressionsThe staff at the U-Haul on Bayshore Avenue are super kind Courteous and very neat in there apperance . They are knowledgeable very respectful and a great group of people to work with every last one of them I would definitely recommend Bayshore U-Haul
rosemary b. | Overall ExperienceN/C
Antonio V. | First ImpressionsThe manager was extremely helpful to my needs as a 80% Service Connected Disabled US Army Airborne Ranger. I'm very grateful to the manager and staff.
Donald F. | Online Move InVery clean and safe facility. I would use again in future.
Sandra A. | Overall ExperienceI received the worst customer experience of my life in this facility. Your entire staff is unhelpful and unprofessional. Half of them were not wearing masks and when I asked if they had scissors behind the desk to help cut open the lock I just bought, your employee proceeded to try and open it with her teeth. They did not help me set up my scan card, just told me to punch in the date which did not work and caused the alarm to ring 2 different times. Everyone there acts like they don't want to be bothered or be at work. Plenty of people that would be over the moon to have a job. Very unprofessional. The other reason I proceeded with payment was because your location is convienent.
Chelsea l. | First ImpressionsMy visit to you all was quite Pleasant the lady who helps me I was super nice and informative and even helped me find my storage location. And also the truck was nice and clean and worth every penny thank you all very much
ANTONIO A. | First ImpressionsGood customer service friendly nice very helpful
Maria A. | Overall ExperienceAbsolutely pleased with the facility and especially the workers and the service they provide. Thank you all.
sylvia c. | Overall ExperienceThe only thing that bothered me was that I reserved a unit on the 4th floor that I didn't realize had several steps up even after taking the elevator. I had many heavy boxes and needed a dolly to move most of it. The service representative warned me, which was good. But then I had to get another unit that was $50 more a month. The price was still way better than what I had, but it would be good to describe the situation on line so we know what we're getting into. Otherwise, I was very impressed on all levels.
MARK M. | First ImpressionsGracias
Warren G. | Online Move InWe arrived 30 minutes before the close and while the staff was helpful, the unit we were provided was 4 floors up, and tucked far back into the facility. This made it incredibly challenging to get our items off the truck and into the unit. Not to mention, the truck we rented did not have the furniture pads we asked for - and paid for. Overall this was a very average experience.
Samuel P. | First ImpressionsMy "no" answers were because the inside of the storage units have no lights and the facility does not have flashlights or other means when too dark, overall the facility is kept very clean however some of the customers leave the place in a disarray possibly because of homelessness
VIRGIL J. | Overall ExperienceI was given a storage unit that had half the size of the other units but charged the same amount. My unit had a huge pole cutting through the middle of it which decreased the amount of available space for my belongings. Feels really unacceptable and really wish I was given some sort of discount.
Jonah B. | Overall ExperienceEveryone was so helpful I give five stars to both managers I had the pleasure of meeting both women and both went above and beyond to make my dreadful days of moving things into storage go smoothly and that was very appreciated
Erik F. | First ImpressionsThis u-haul location Extremely Poor customer service And Unprofessional! Returned a trailer on 9/23/2021 That I was told by the manager I was Responsible for Mount that was Picked out by Jonathan dubon their counter person and Told not once but Twice! it was the Correct. Gave the Ball and Mount to the Trailer technician and he Installed on my 2016 Chevrolet 1500 had to Pull Over at Interstate 10 and Bob Hope Dr. Drove to the Chevron Station the Ball Came loose from Vibrations Trailer technician NEVER INSTALLED COTTER Pin! Was able to get to u-haul at 68075 Ramon rd Cathedral city cal 92234 . Return Trailer on 9/23/21 When I went to Explain what had happened and Told Repeatedly from the female counter person that I Bought Mount/Ball They Sold Me and Told me That it was the Right One Twice! Also their trailer technician I'll bet was Never been Trained properly But I was told this was my Responsibility! I'm sure their will Be no Fallow through! No I Guarantee u haul corporation won't or give Feedback on how this matter was Handled! Check Yelp sometime or Better go pay a visit!
Gregory S. | Overall ExperienceThey don't care about the customers. Debra is very rude. She's is not truthful and she stole or put a lien and sold my stuff w/out alerted me. They were still collecting my monies. She lied about everything as well as staff they need to fire everyone and hire trustworthy and honest people. I put this on Facebook and Yelp for ratings
VERONICA G. | Overall ExperienceThe whole process was easy.
Gerardo V. | Overall ExperienceI've had a great experience with U-Haul and gladly return if I'm in need of a storage space once more. Furthermore, I would highly recommend U-Haul to my friends. Thank you for everything
April B. | Overall ExperienceTodo el personal exelente
Julia L. | Overall ExperienceNice I love work whith you gays I will definitely recommend it
BOUBACAR S. | Overall ExperienceAfter packing for months, having Covid affect my family, and only having my son able to help me move, finally going to your facility and experiencing awesome help, courtesy, patience From your worker Wendy I felt like such a burden lifted off my shoulders. She made it so easy to check in and get my storage area. She gave us a tour and was very pleasant always had a smile on her face and showed us all we needed to know with the cards in the elevator etc. I couldn't be more pleased. Being 64 years old and moving to another state was a lot on my shoulders. But your U-Haul facility and your worker Wendy made it a much more pleasant experience. Facility was clean, very accessible and with your workers let's just say I will recommend you to everyone. Thank you very much.
Dawnelise A. | First ImpressionsThe staff is very helpful it didn't take long at all to get our truck and storage unit .
Elizabeth B. | First ImpressionsMy experience with renting a truck and auto trailer then reserving the storage unit was excellent. Customer service to the employees in the offices at West Sacramento the lady an elija ( think that his name) were excellent very helpful. To the 2 young ladies at the Bayshore location in San Francisco. All were very helpful, pleasant , patient, excellent service. And I thank you as moving can be very difficult an stressful. It was great to be greeted with such integrity and knowledge of there job. Thank u so much.
Dawn A. | First ImpressionsStaff was very helpful and personable despite the overload of customers.
John R. | Online Move InMe siento muy mal por lo que me paso yo reserve 7/19/2021 y El dia de 7/29/2021 llege y me reservation no estaba y nada me pudo desir que Avia pasado no estaba la supervisor disposable y solo dijo Dale otro lugar y me dio un descents pero yo nesesito lo que yo pedi y me dieron unas mucho mas pequeno yo reserve un 8x12 y me dieron uno 8x8 muy mala experiencia espero esto no le pase a nadie mas
kimberly b. | First ImpressionsBest staff ever, helpful and prepared. Everything went smooth as could be.
David D. | Overall ExperienceCustomer service was very good. It was easy and convenient.
CARMEN B. | First ImpressionsDebbie is excellent. All the front desk kids are not helpful.
Nathan R. | First Impressions