Customer Reviews for U-Haul Moving & Storage at Candlestick

13,457 comentarios

1575 Bay Shore Bl   San Francisco, CA 94124
(Near Candle Stick Park Ext)

(415) 467-3830

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(415) 467-3830

1575 Bay Shore Bl
San Francisco, CA 94124
(Near Candle Stick Park Ext)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Staff were extremely pleasant and helpful, particularly Adalia Abordo and Karen Morales.

Rosemarie T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

richard P. 
Clasificación:
1.0

Received a truck that was on empty when I was renting it for 14 days and 1500 miles. Employee snickered and laughed when i told them about it they told me a gas station was within a few blocks. Windows covered in bird shit. This is the new tempo of companies these days, shitty filthy vehicles sent out, no gas, and even worst customer service.

Brock P. 
Clasificación:
5.0

Great 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍

ANDREAS M. 
Clasificación:
5.0

Have equipment that has been reserved put up front or in an easier place to access so employees aren't trying so hard to move everything to please customers and risk injuries! The two employees were going all out to help me and should be valued for their efforts but not at that speed someone is going to get hurt and equipment may get damaged.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

aaron J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth S. 
Clasificación:
5.0

The brakes on the truck that I Rented were really bad and kept skipping also the door on driver's side key entry fell out

Anthony V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSS L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ramon G. 
Clasificación:
5.0

Freddie did a great job setting us up with the trailer. Thank you。

William Z. 
Clasificación:
2.0

El cliente no dejó un comentario.

James O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian V. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

john M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Celestial I. 
Clasificación:
5.0

El cliente no dejó un comentario.

arvin B. 
Clasificación:
5.0

Everyone I spoke to was polite and helpful and knew what they were doing and did it well.

jeri g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jairo C. 
Clasificación:
5.0

1-The truck was delivered with empty tank. 2- The mobile check-in was not smooth as I had to go to the car at the end of the lot and then come back to office to get the key. This can be avoided.

GHOLAM M. 
Clasificación:
5.0

Yvette is amazing, friendly and so helpful. She made my experience positive. She went over and above to make sure I got the moving bins I needed.

Michelle R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Torres K. 
Clasificación:
5.0

When I returned the truck the young guy who I gave the keys to was hella cool and kind! Overall the experience was smooth.

Rigo B. 
Clasificación:
5.0

Very good service

loel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Manuel A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin O. 
Clasificación:
5.0

Gracias

Faryal A. 
Clasificación:
5.0

Great good price i like it.

melvin emilio D. 
Clasificación:
5.0

Employees were more interested in their cell phones than helping customers waiting to be helped.

Carlos B. 
Clasificación:
5.0

service integration is so good that it is out of my expection.

Sinin L. 
Clasificación:
5.0

I'm very happy that you have what I need.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ENRIQUE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARON A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel A. 
Clasificación:
1.0

Customer service at pickup was non existent. I was not explained the breakdown of cost. I was not explained that I would receive a text with a link where I would be able to check the condition of the equipment. The whole process was very rushed and there was no one in line waiting. It was unacceptable.

valeria B. 
Clasificación:
1.0

Fix your reservation consolidation system.

MANUEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elbert G. 
Clasificación:
2.0

Never have a good experience. Inside staff rarely helpful.

mike C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABRAHAM Z. 
Clasificación:
5.0

Great customer service thank you very much. Fa'afetai lava

AKEIMO T. 
Clasificación:
3.0

El cliente no dejó un comentario.

LATOYA W. 
Clasificación:
5.0

Everything is amazing

BENHUR K. 
Clasificación:
5.0

The uhaul employee helping me install the trailer on the pickup truck was very helpful and nice.

Olivier D. 
Clasificación:
4.0

Great job

Sophal C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lola G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jessica B. 
Clasificación:
5.0

It was pouring rain & the receiving attendee/employee at Uhaul was so cool and helpful. Challenging circumstances to be moving in given the weather, but made much easier because of their help…both pick up and drop-off locations!!!

Alejandro J. 
Clasificación:
5.0

enough good

siu F. 
Clasificación:
1.0

I rent this truck to pick up cabinets. And in the cargo are he a hole and it was leaking water cause of the rain whole cabinets gat wet . They need to inspect there trucks before put up for rent

Harold L. 
Clasificación:
3.0

I had an appointment at 8:30 am and it took until 12:30 pm. Long wait for a preset appointment

Donovan C. 
Clasificación:
5.0

excellent customer service (front counter)

Alan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ralph C. 
Clasificación:
1.0

Rent your truck ANYWHERE but here. The trucks are old and the gas gauge is off even when you fill it up. The customer service is poor as well. And they over charge you and you can't get your money back for days.

Denise B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daxing C. 
Clasificación:
1.0

You gave me a truck without gas o went 3 Mike's ran out of gas you told me your Wotld give me 2 days back in refyndbtjst did not happen ! Terrible service !

colleen S. 
Clasificación:
5.0

Wendy help is outstanding . I don't know how big is 26 foot uhaul until I went to pick up . It scared me a lot bit then I came back n got Wendy help to change to 15' . It s so much better thxxx again uhaul ( hopefully ll be see u guy again in future)

Toan L. 
Clasificación:
3.0

I was completely scammed on the return. I drove 8-9 miles in total and I did fill it back to where the gas was when I picked it up. I was charged for more than 20 miles and 3 gallons of gas, plus a fuel service charge of $30. These items more than doubled my cost. I will not be using this location, or maybe uhaul again.

J Matthew B. 
Clasificación:
4.0

I told the customer service rep about my issue with the change of pick up location. But they could not help me in order to give me a little bit better rate. Otherwise they were friendly and took care of me in a prompt matter.

Michael B. 
Clasificación:
5.0

Very good thanks

Cecilio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

alejandro M. 
Clasificación:
5.0

Debbie the storage manager is the best! Very polite and helpful! I've been renting U-Hauls and storages for more than 20 yrs. Debbie takes her job serious and has always been honest! ¡Gracias!

DANIEL C.  |  First Impressions 
Clasificación:
5.0

The young man who initially made my reservation at 16th and Bryant was very courteous and helpful and so was the manager, then the other representative who made my reservation over the Phone was very helpful, and Wendy and Freddy at Bayshore were also very helpful; so, over all it was a very pleasant and satisfying experience!!! I have no complaints, and I am happy or satisfied and grateful with the service I received! They did their job!!!! Thank you for asking!!!

Marlon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlton W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie R. 
Clasificación:
5.0

You guys have been a life saver during a hard time the amount of changes I had and you guys worked with me each time kudos to the location and employees !

BRIANNA I. 
Clasificación:
2.0

If you could please update the new years hours. I had a scheduled pick up for 7am and the location wasn't open till 9am!

Wendy T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kathryn R. 
Clasificación:
5.0

Friendly!

Keith H. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR R. 
Clasificación:
3.0

That had poor customer service.

Nichole W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chester W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roberto F. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALFREDO C. 
Clasificación:
3.0

My drop off said 7am but I told the lady to put latest 8/9pm. Can you make sure I was not charged extra because it was not used overnight. Thanks. No link was sent to turn in uhaul either or email. I had to figure it out myself from old bookings. ¡Gracias!

julia M. 
Clasificación:
5.0

Everything ok.

Alesssandro A. 
Clasificación:
2.0

Do not plan a move depending on the truck you reserve here! And do not expect anything either. I scheduled a 15 foot truck in advance to pick it up 8 AM. First off, the personal is totally uninterested in there job or customer service. As if they are trained to give as little info as possible. Probably paid minimally as well. After half an hour of 'searching' for the keys for the truck ??? a manager came up to me. Sorry but your 15 foot truck has been returned with damage and we cannot give it to you. we can give you a 10 foot truck. That does not help me I counted on 15 foot one way and be done. And I had everything lined up with people and loads being available for certain time frames. I had no choice but to accept. Now I need to make a second trip for another 400 + dollars. And then they send you outside to find your truck, and when you cannot find it and go back inside to ask where it is they say they are busy. When finally finding the truck the gas showed empty. Nice! They do not give you money back when you return it with gas in it. Took more then an hour altogether.

johannes L. 
Clasificación:
1.0

You didn't tell me you would lock the parking lot, despite me saying I would return the truck after hours. As a result, my car was locked in the parking lot and I had to take an Uber home.

Timothy W. 
Clasificación:
5.0

1.59 a mile is a rip off though

Carlos M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve K. 
Clasificación:
1.0

The whole staff has a bad, stuck up attitude, like your bothering them. The don't explain anything to you . If you ask a question, they probably won't answer.it

MICHAEL F. 
Clasificación:
4.0

Pickup and Drop off for rental vehicle were difficult to locate in a half acre lot. No large signage and no pavement strips to assist customers to their rental vehicles. Late returning rental vehicles should be parked in front of store and key deposited in locked mail box. I ran into a parked car while not knowing where I was supposed to park return rental vehicle. Office should let lay returns park in front so staff can process returns vehicles in the morning daylight instead of wandering through half an acre for ‘the wall'. A designated area in front of the store would have been more convenient and everyone safe and go home on time.

Cynthia C. 
Clasificación:
2.0

No one offers to help. The people at the desk are constantly talking amongst themselves and on the phone

Darrell Q. 
Clasificación:
5.0

Great services

Phyllis b.  |  Overall Experience 
Clasificación:
5.0

There is a hole on the passenger side. My stuffs on that side got wet due to the rain going through the roof.

Jeffrey A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARAMIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quise G. 
Clasificación:
4.0

Facility is large, clean, and well-maintained. Manager was great. Other employees behind the counter could be more professional. They just seemed like they weren't hiding their unhappiness about being at work at all. I get the sentiment, but don't work front of house then. Hopefully, that was just a totally off day. The guys out in the lot were great. Are they really supposed to be picking up the trailers by themselves? Might need a retrain in technique. It really looks like someone might get hurt. They were having a tough time. Very helpful and professional though! Return was super smooth. ¡Gracias!

Jennifer K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff G. 
Clasificación:
5.0

Bueno

GAMAL C. 
Clasificación:
2.0

Refund the overcharge for gas since I brought it back with more gas then I left with and provided photos for proof and never even got a response from manager Lydia Abordo

Penny L. 
Clasificación:
5.0

U Haul is a community institution, I've used several times with very prompt and satisfactory results

MUKULLA G.  |  First Impressions 
Clasificación:
5.0

No need to add anything Everything was awesome

JANICE S. 
Clasificación:
5.0

The woman at the front desk was warm,helpful and knowledgeable. Process was easy and straightforward. Great employees at this location

BRIAN M. 
Clasificación:
5.0

The front desk staff was excellent! They were friendly, helpful and professonal.Changes to my reservation were easy and convenient.

Jesse S. 
Clasificación:
4.0

Nellie was great. I needed to get in when I rented the unit and could not the units have a locks on them from the facility so after hour move in would be impossible (do not allow after hour rental; you will have really upset customers) and I could not get in the gate to start.

Joann P.  |  Online Move In 
Clasificación:
3.0

Leaving San Francisco last year was the same trailer was $1,800 more than it was when I rented the trailer to return from Texas to San Francisco the same trailer from Texas to San Francisco was $250 so I would recommend to a friend that's moved from Texas to use U-Haul trailers and be prepared to pay out the nose if you're leaving San Francisco

DORIAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juanito M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Whitney H. 
Clasificación:
1.0

I reserved a 26 foot weeks ago, upon arrival I was given a down truck with no gas and they refused to put gas and I was promised a 10 foot Very disappointed and was day went downhill from that I had an unhappy customer.

Sikhumbuzo M. 
Clasificación:
4.0

El cliente no dejó un comentario.

fredrick K. 
Clasificación:
5.0

All goot

sheila B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD G.  |  Overall Experience 
Clasificación:
5.0

Friendly professional knowledgeable staff

Dan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Audrey M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leela M.  |  Overall Experience 
Clasificación:
5.0

At one point I had two units, everybody was always very nice there. Great group of people.

ARTHUR B.  |  Overall Experience 
Clasificación:
5.0

Very nice and very clean excellent experience

sheila b.  |  First Impressions 
Clasificación:
1.0

Staff unprofessional, no urgency, no customer service, and they act like they don't want to be bothered with the line of customers. My unit was broken into.

Nicole C.  |  Overall Experience 
Clasificación:
3.0

Please see letter dropped off too manager at Bryant location on November 10, 2022 front desk for the comment section thank you. Monica

monica v.  |  First Impressions 
Clasificación:
1.0

This location is not secure and your items will be stolen.

tiffani w.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

LETITIA G.  |  Overall Experience 
Clasificación:
1.0

I closed the account because every month I received a late notice even though payment went out 10 days before due.

DIANA B.  |  Overall Experience 
Clasificación:
2.0

I arrived to pick up my rental trailer on Wednesday, Sept 28th. My trailer had been given away. The employee stated that their customer service overbooked them. I was then directed to 2 different sites to pick up another trailer. I was given incorrect information again and finally found one after driving around Phoenix. I then drove to San Francisco to find out that the storage unit that i had reserved was given out as well. I was left to take a unit I did not wasn't and had to store my couch at a different facility due to the fact that it would not fit. Very unsatisfied and left with a headache. It was my time, discomfort and money that was affected.

VICTOR C.  |  First Impressions 
Clasificación:
5.0

I liked facility and staff members. Helpful and the place is clean.

JAIME D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

CASETTA Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond J.  |  Overall Experience 
Clasificación:
5.0

Your employees are very helpful and professional! They are all second to none!

Roy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GOYETTE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen W.  |  Overall Experience 
Clasificación:
4.0

The only issue was that the access readers are not reading the card. The lady that helped me was exceptional

JOE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Traniece N.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Juliet C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCES M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Yasuko K.  |  Overall Experience 
Clasificación:
1.0

Our unit was robbed during the hours where you were OPEN WITH NO SECURITY. The manager literally did nothing and seemed annoyed that we were upset that we didn't want to ignor it. We had to take three days off of work waiting for cops because the manager refused to call us when they got there even though we live 10 mins away. The man who robbed our unit used a very loud angle grinder in the facility and no one noticed. Not secure. He also robbed other units and when I asked the manager if she was going to contact the unit she said no it wasn't her problem which makes this tenants very unlikely to recover their stolen items the longer it hasn't been reported. I would never recommend this place in fact I've been actively telling people to not rent in this unit because it's unsafe and management is useless

Viviana M.  |  Overall Experience 
Clasificación:
1.0

When I came to the storage, they assigned me a triangle one at the corner, which is half the area of the normal one. And after they figured out the other one that can assign to me, it is already 6:30, and they close at 7. They said I can only move in tomorrow which was really annoying since I need to move my stuff in on that day. It was a really awful experience.

WEI H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

jazmier H.  |  First Impressions 
Clasificación:
5.0

Lovely person helped me and I wish I would have gotten their name! So helpful and kind

NASARAE J.  |  First Impressions 
Clasificación:
3.0

Would have preferred a unit w/ 24hour access, but none were available for the size I needed.

ANDREA H.  |  Overall Experience 
Clasificación:
5.0

Gracias por la attention todo fue excellent

Edgar G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Coretta S.  |  First Impressions 
Clasificación:
5.0

Karen, our agent was extremely helpful in getting us the appropriate size space & she explained the procedures thoroughly. Great experience overall!

JOHN F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Evonne S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FAI I.  |  Overall Experience 
Clasificación:
3.0

When I first applied for the storage locker I was not pleased that I had to climb stairs to move my items in. It made the process very difficult and tiresome to carry boxes up stairs. I also believe that my storage fee was increased several times. My last comment is the large amount of Day Workers congregated at the front of the facility. They stand in sqaular all day and wave at customers as they drive in and out. There are also plenty of unhoused people roaming at the gate. The overall feeling of the environment was dismal and downtrodden. The inside of the storage facility was clean, however the outside environment made me anxious when I was on the property. I made it a point to never go to my locker after hours because I was intimidated by the circumstances of the vagrants at the gate.

Milanda M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nofoaga T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sabrina H.  |  Overall Experience 
Clasificación:
5.0

Outstanding location! Thank you U-Haul on Bayshore for keeping my belongings secure, I will definitely be using you again.

Adalia A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John U.  |  Overall Experience 
Clasificación:
4.0

I would come there again if needed.

GERALDINE B.  |  Overall Experience 
Clasificación:
5.0

The U-Haul employee who helped me was very nice and friendly. She went out of her way to find the right size storage unit that I needed. I very much appreciate her help.

John U.  |  First Impressions 
Clasificación:
5.0

Facility nice and clean

PATRICIA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCO R.  |  Overall Experience 
Clasificación:
5.0

We are like U-haul , if it can be closed at 10 pm every day which is my more love.

kam wai c.  |  Overall Experience 
Clasificación:
5.0

Thank you for always helping me when I needed it

Elizabeth B.  |  Overall Experience 
Clasificación:
5.0

Thank you U-Haul!

Virgilia C.  |  Overall Experience 
Clasificación:
5.0

Best friendly service and real professional!

Dan B.  |  First Impressions 
Clasificación:
5.0

Everything was great except for when I had the larger unit (8x12?) the guy next to me was there a lot (every day?) and had all his stuff out in the walkway making it hard to get by. He almost seemed to be like a crazy/homeless guy. Other than that it is a great facility!

Arthur K.  |  Overall Experience 
Clasificación:
2.0

Staff members were very helpful and went above and beyond in their efforts to accommodate my needs. The weekend crew at the Candlestick location in San Francisco, CA is exceptional. You are fortunate to have such good employees on board. Gracias.

ANDREA H.  |  First Impressions 
Clasificación:
5.0

The tea at the Candlestick location were excellent! Especially Debbie, who I dealt with several times on my move out. The only complaint is that when I'd call in, there was often no answer so it rolled over to corporate, which isn't helpful if one has a location specific question

Bernie M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

HUY THAI N.  |  First Impressions 
Clasificación:
5.0

Moving my stuff in was a breeze and the assistance I received at the front counter was outstanding! The young lady who helped me was very knowledgeable, attentive, and polite. I really appreciated her help!

Corey E.  |  First Impressions 
Clasificación:
5.0

I can't express enough how wonderful my experience was. Each and every employee I encountered went above and beyond and that was MANY folks! Like no less than 6 people went out of their way!! It was such a great introduction to San Francisco. Wow

Angie V.  |  First Impressions 
Clasificación:
4.0

You need to add staff members, the lines is always terrible

ZEEV V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa B.  |  First Impressions 
Clasificación:
1.0

Unfortunately… it would have nice to know that the storage bin required steps… I made the reservation on line and that information should have been detailed.

ISABEL H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan D.  |  Overall Experience 
Clasificación:
5.0

Friendly and professional employees at this U-haul storage make it an easy and comfortable experience. Thank you everyone!

katherine mary e.  |  Overall Experience 
Clasificación:
1.0

I was kicked out because a man pulled up in the storage behind me I have no control over anyone and I’m not a security guard so I really don’t know what they expected me to do

MONICA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James C.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

Genaro A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Drew w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew I.  |  Overall Experience 
Clasificación:
4.0

N/C

Antonio V.  |  First Impressions 
Clasificación:
5.0

The staff at the U-Haul on Bayshore Avenue are super kind Courteous and very neat in there apperance . They are knowledgeable very respectful and a great group of people to work with every last one of them I would definitely recommend Bayshore U-Haul

rosemary b.  |  Overall Experience 
Clasificación:
4.0

N/C

Antonio V.  |  First Impressions 
Clasificación:
5.0

The manager was extremely helpful to my needs as a 80% Service Connected Disabled US Army Airborne Ranger. I'm very grateful to the manager and staff.

Donald F.  |  Online Move In 
Clasificación:
5.0

Very clean and safe facility. I would use again in future.

Sandra A.  |  Overall Experience 
Clasificación:
2.0

I received the worst customer experience of my life in this facility. Your entire staff is unhelpful and unprofessional. Half of them were not wearing masks and when I asked if they had scissors behind the desk to help cut open the lock I just bought, your employee proceeded to try and open it with her teeth. They did not help me set up my scan card, just told me to punch in the date which did not work and caused the alarm to ring 2 different times. Everyone there acts like they don't want to be bothered or be at work. Plenty of people that would be over the moon to have a job. Very unprofessional. The other reason I proceeded with payment was because your location is convienent.

Chelsea l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine H.  |  Overall Experience 
Clasificación:
5.0

My visit to you all was quite Pleasant the lady who helps me I was super nice and informative and even helped me find my storage location. And also the truck was nice and clean and worth every penny thank you all very much

ANTONIO A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Curtis G.  |  First Impressions 
Clasificación:
5.0

Good customer service friendly nice very helpful

Maria A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHALA M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nephtali S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine H.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Kevin T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony D.  |  Overall Experience 
Clasificación:
5.0

Absolutely pleased with the facility and especially the workers and the service they provide. Thank you all.

sylvia c.  |  Overall Experience 
Clasificación:
5.0

The only thing that bothered me was that I reserved a unit on the 4th floor that I didn't realize had several steps up even after taking the elevator. I had many heavy boxes and needed a dolly to move most of it. The service representative warned me, which was good. But then I had to get another unit that was $50 more a month. The price was still way better than what I had, but it would be good to describe the situation on line so we know what we're getting into. Otherwise, I was very impressed on all levels.

MARK M.  |  First Impressions 
Clasificación:
5.0

Gracias

Warren G.  |  Online Move In 
Clasificación:
3.0

We arrived 30 minutes before the close and while the staff was helpful, the unit we were provided was 4 floors up, and tucked far back into the facility. This made it incredibly challenging to get our items off the truck and into the unit. Not to mention, the truck we rented did not have the furniture pads we asked for - and paid for. Overall this was a very average experience.

Samuel P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

IRIS A.  |  First Impressions 
Clasificación:
3.0

My "no" answers were because the inside of the storage units have no lights and the facility does not have flashlights or other means when too dark, overall the facility is kept very clean however some of the customers leave the place in a disarray possibly because of homelessness

VIRGIL J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

nicholas t.  |  First Impressions 
Clasificación:
2.0

I was given a storage unit that had half the size of the other units but charged the same amount. My unit had a huge pole cutting through the middle of it which decreased the amount of available space for my belongings. Feels really unacceptable and really wish I was given some sort of discount.

Jonah B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIA D.  |  First Impressions 
Clasificación:
5.0

Everyone was so helpful I give five stars to both managers I had the pleasure of meeting both women and both went above and beyond to make my dreadful days of moving things into storage go smoothly and that was very appreciated

Erik F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RUTH J.  |  First Impressions 
Clasificación:
1.0

This u-haul location Extremely Poor customer service And Unprofessional! Returned a trailer on 9/23/2021 That I was told by the manager I was Responsible for Mount that was Picked out by Jonathan dubon their counter person and Told not once but Twice! it was the Correct. Gave the Ball and Mount to the Trailer technician and he Installed on my 2016 Chevrolet 1500 had to Pull Over at Interstate 10 and Bob Hope Dr. Drove to the Chevron Station the Ball Came loose from Vibrations Trailer technician NEVER INSTALLED COTTER Pin! Was able to get to u-haul at 68075 Ramon rd Cathedral city cal 92234 . Return Trailer on 9/23/21 When I went to Explain what had happened and Told Repeatedly from the female counter person that I Bought Mount/Ball They Sold Me and Told me That it was the Right One Twice! Also their trailer technician I'll bet was Never been Trained properly But I was told this was my Responsibility! I'm sure their will Be no Fallow through! No I Guarantee u haul corporation won't or give Feedback on how this matter was Handled! Check Yelp sometime or Better go pay a visit!

Gregory S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

derrick c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen H.  |  First Impressions 
Clasificación:
1.0

They don't care about the customers. Debra is very rude. She's is not truthful and she stole or put a lien and sold my stuff w/out alerted me. They were still collecting my monies. She lied about everything as well as staff they need to fire everyone and hire trustworthy and honest people. I put this on Facebook and Yelp for ratings

VERONICA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonnie G.  |  First Impressions 
Clasificación:
5.0

The whole process was easy.

Gerardo V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ravanell Y.  |  First Impressions 
Clasificación:
5.0

I've had a great experience with U-Haul and gladly return if I'm in need of a storage space once more. Furthermore, I would highly recommend U-Haul to my friends. Thank you for everything

April B.  |  Overall Experience 
Clasificación:
5.0

Todo el personal exelente

Julia L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ELIAKIM S.  |  Overall Experience 
Clasificación:
5.0

Nice I love work whith you gays I will definitely recommend it

BOUBACAR S.  |  Overall Experience 
Clasificación:
5.0

After packing for months, having Covid affect my family, and only having my son able to help me move, finally going to your facility and experiencing awesome help, courtesy, patience From your worker Wendy I felt like such a burden lifted off my shoulders. She made it so easy to check in and get my storage area. She gave us a tour and was very pleasant always had a smile on her face and showed us all we needed to know with the cards in the elevator etc. I couldn't be more pleased. Being 64 years old and moving to another state was a lot on my shoulders. But your U-Haul facility and your worker Wendy made it a much more pleasant experience. Facility was clean, very accessible and with your workers let's just say I will recommend you to everyone. Thank you very much.

Dawnelise A.  |  First Impressions 
Clasificación: