Comentarios del cliente para U-Haul Moving & Storage at Candlestick
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage at Candlestick
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Ebenezer D. en
You guys are professionally great.
Lia S. en
The staff person hit my car.
Necole P. en
your check-in person was extremely polite and efficient. I had to swap vehicles and the entire team worked together to get me squared away. the 2 gentlemen with the dreadlocks were some of the nicest young men - super professional and set expectations of when my issue would be squared away. i left with a perfect vehicle. customer service isnt easy - especially when people are in a hurry - your entire team - even the supervisor outside - was polite and helpful. great experience. i think the computer system went thru some type of change or update - but that's not their fault when things dont work.
John C. en
There was a major inconvenience when the trailer I reserved wasn’t available on time due to a late return by the previous customer ( why do you schedule rentals so closely together?). I had to drive an hour to another location to pick up a trailer and lost three hours off my schedule which screwed up the rest of my day. I was given a $50 credit in return but had to ask for it. This is not great service but I don’t blame the individuals I worked with who helped me out but rather your policy.
Sayed H. en
I find people to be rude. No people skills. They come at you very strong. Makes you feel little. One customer like myself might not matter. They need to be more cautious to the u-haul customers, after all we are all return customers. I dread the experience each time. I feel that the system is set up to pinch every penny out of the customer.
Arnold Z. en
Nothing everything was great thanks for the service
Dwight B. en
This is a great location if you are on the southeast side of the city. There was a parking space I could leave my vehicle parked off the street so I didn't have to worry about it being vandalized. I have rented from this location many times in the past and the trucks are usually clean but this one wasn't. The inside of the truck smelled like weed, cheep cologne, and bathroom cleanser. The seats looked like someone had spilled god knows what on them. If I had needed it longer than an hour or so I would have taken it back. The young man that brought the truck around from the parking area should have noticed this and brought me a different one.
bruce E. en
The Person to whom we returned the truck was quite helpful.
Richard H. en
Located in a bad part of town. The trailer that I had reserved was not available, so I had to take a larger trailer and negotiate that I would not be charged extra for it.
Shaun K. en
I ordered this pick up in San Rafael. I had to drive 35 minutes to San Francisco to pick it up. Stood in line for an hour and twenty minutes to pick up my pre ordered trailer !!!! That's ridiculous. Not your fault lots of people were there but your check in and go system needs to be much faster. I already ordered it and I am in line with people who have not. Should just have a pick up station. I will never use the San Francisco location again.
Antonio R. en
The lady who helped us saved our day.
Ed M. en
Walk through process was a bit off the tow dolly in the picture was clearly not the correct one so I had to dispute and take pictures which would have been better if it reflected actual condition of the dolly. Staff was friendly and helpful so overall ok
Governor J. en
THANK YOU FOR BEINGTHERE!
Chaeun S. en
The boxes were not clean when I checked them out. The wait at this location was too long.
Jeffrey B. en
Get both elevators working.
Terry D. en
BEWARE renting from UHAUL!!!!!! They do not honor the term 'reservation'. . We reserved a 5x8 over a week in advance at the only location that was close. NOTHING on the website at the time indicated it was really first come first served. 3 days from pick-up, they informed us that they had rented the trailer out from underneath us and we would need to travel 50 miles away to get it, I called the 800 # and was told it was 'guaranteed'. Only to have a text the day before we needed it saying they rented THAT one out from underneath us and the trailer was now even further away in an even more inconvenient location. We called the 800# because the location didn't answer, and were redirected to yet another location (a bit closer, but way out of the way in a location that included significant traffic and tolls). When we picked it up there was NO compensation, was honored, despite assurances by 3 different agents ...why? Because their 'notes' system for our reservation somehow didn't follow the reservation.
Ilia S. en
Your charges are the total scam. Also, I got a totally empty truck without any gasoline (it was below the red line).
Steven O. en
Truck was not clean, had a cracked mirror and a rip in the roof. I called UHaul to make this known directly.
Jill O. en
Its just so busy at thie location..
Jose O. en
You have a great manager there she's awesome.
Larry H. en
It was nice having free storage at the end of our move. We can go through our stuff dnd decide what to keep or not.
Askia M. en
All the workers were extra professional and helpful. I like how they dealt with the Burning man event renters. U Haul has come a long way in hiring professional acting employees in my experience.
Barbara W. en
Great facility
Leela M. en
I have no comment everything was as excellent
paul C. en
This location is extremely understaffed. It took an hour and a half to get to a representative; the line was 8 people deep and only two reps on duty. Horrible experience.
FRANK A. en
I was with you for 10 years-a free month or discounted month would have been nice, but overall i have no complaints.
Trevor R. en
Will never go there again. Horrible service, lied to on phone, bugs in unit 6022, paid for dolly that I did not get, forced to buy one of their locks (not my own). Would comment more if I had space
Noemi f. en
Professional & friendly staff
Noemi f. en
Mandy/mj our agent was excellent as were all agents.
George L. en
the employees were excellent and had great relational skills. I felt very comfortable
tony o. en
The place very secured
Michelle M. en
The representative did an amazing job.
tevin p. en
No comment
julie c. en
Didn't realize there was not a ceiling in the units, air condition quality poor and did see roach in hall
tim l. en
Took a while to get a unit - confusion on sizes Was told a 4x7x8 - reserved it and it couldn’t even fit a mattress in there. Pricing also changed numerous times from initial $84 to $94 to $149
Pastora L. en
Very happy with the service and help the gave me moving my belongings. Excelente customer service and very professional
john r. en
person helpig me was super helpful, tried to find a unit that matched reservation (1st floor, 4x8x8); nothing. The units on site don't even exist in this facility. Bad practice, like bait-n-switch
Letha H. en
The in store representative was very helpful.
Maria F. en
I had no issues with the service.
Al K. en
Everything was very efficient and convenient. Especially liked the U-Haul community item donation area on the ground floor.
vidal s. en
Just fast and accurate. No time wasted an efficient, courteous, specific, and friendly at all times. Easy Luke Sunday morning.
sammy h. en
Mngr never returned my calls & messages regarding prorating last month’s rent as I didn’t need unit for entire month. Rented unit for over a year and they still charged me for lost card. Unfriendly
debbie p. en
The staff was always very helpful and easy to work with and very accommodating I had a very good experience with U-Haul and I will recommend it to everyone
tony o. en
Nice people and clean equipment
Brian Z. en
Everything went smoothly.
rosalinda b. en
Excellent service!
TIFFANY L. en
Our attendant, Gene Carr, went above and beyond to make sure we had a storage unit that best-fit our needs. Thank you!
joann j. en
None
Shirley i. en
Thank you. I appreciate you.
Eric C. en
Sarah was amazing. She helped me find the right storage unit and was very courteous. Thank you again!
JOHN T. en
Overall great. A couple of small negatives were that the local support was not well versed with Ubox, but the on phone staff were very helpful. Also, there was a screw up with credit card billing.
Andrew G. en
I had to reach out multiple times to get my things delivered. Each time they said they would call back within 30 mins but didn't at all. Poor service all around and hidden fees. Bait and switch.
Alexandra P. en
Great place to store your things!
Vivian M. en
Very friendly staff. Quick and easy sign up for rentals and storage units. Thanks!
george r. en
My uhaul Upod driver was outstanding. Suzy was so helpful and easily contacted. I really appreciate her help and assistance. You are lucky to have an employee like her!
carmen v. en
Just a big thanks & hug
RYAN C. en
Everything I’d want in a storage facility.
Maria A. en
The person that helping us is helping others at the same time that makes our transaction last 30 mins just for buying a box😱. The service is too slow, not focus. Thanks
Kimberley C. en
Very professional
Andrea S. en
The employees come off as all they care about is clocking-in & clocking-out. Nothing about real customer service. After today, I will show my displeasure by taking my $ and exiting right. ✌🏽
Isabel G. en
Both elevators need maintness.
Monroe W. en
I thought the customer service and even interaction with staff for the most recent rental was solid and im gratefull and appreciatefull of that.
jay p. en
Everyone at U-haul made this experience simply amazing. From check-in to checkout this was effortless on my part because of the expertise of this crew. Michael,Geno just to name a couple are amazing
Tammy H. en
The customer service was excellent!
jose r. en
very good facilities excellent service and great friendliness.
MICHELLE H. en
SATISFIED CUSTOMER
georg t. en
The candlestick location was heavily understaffed. 2 ppl doing the job of 4-5. UHAUL: Stop abusing your loyal staff and get your (corporate) act together!!
BRIAN A. C. en
I have already talked to your business office I had to throw away most of my possessions because my storage unit was infested with roaches and rats I have taken videos and pictures as proof.
Valerie B. en
Great staff!!
Eli D. en
Lorraine was very professional and knowledgeable. She is definitely a credit to your organization.
Jennifer P. en
I never used Uhaul of Candlestick. I returned this box on August 10th. Get your records straight!
Hakan K. en
It took 1 hour to go up stairs and come back. Elevator is a big problem. Everytime I use, I had to wait half an hour. I will not use it again.
Julio B. en
My unit was broken into and it took a month for a response from the manager, only after several voicemails, email and social media posts. When the manager did respond she did not include an apology.
Davina T. en
The cashier was very nice, she switched to a bigger storage for us.
Greg W. en
Excellent
Barbara W. en
The ladies at the counter when I had to cancel my storage request at 8am were extremely friendly and helpful! The woman who assisted was very accommodating and I felt both welcomed and valued.
Charles W. en
The candlestick storage facility was clean, safe, and convenient. Staff was friendly and helpful.
douglas r. en
Troy knows how to make sure customers are well taken care of and makes things happen. We wouldn’t had been able to get our storage with out his help and great customer service. Keep it up!
david h. en
Courtesy and helpfulness were inconsistent.
Sarah B. en
Great customer service. Everything just as expected.
kathryn k. en
everyone was really friendly & helpful. had a great experience during a challenging day (moving!). :)
Martin C. en
My experience here was extremely unpleasant. The employees were very rude and unproffesional. Especially Sarah. Sarah accused me of leaving items in the reuse and recycle area and yelled at my gf.
Joseph C. en
The average rating is because of the elevator, it should be stressed personally to all customers CLOSE ELEVATOR DOORS, that makes for a very long and costly day where you don't can't finish moving.
Karlene H. en
This facility has the worst customer service. The staff are not friendly or welcoming. They’re slow and not considerate of time. I will NEVER recommend U-Haul to anyone and I will NOT be returning!
Taylor L. en
Helpful customer service
ANDREW M. en
Maile was amazing!!!
mohamed h. en
Great staff, Always there to assist you. Prices are unbeatable and unmatchable. Always full inventory, clean bathrooms and parking available. GM Roderick Jones is on top of it.
Susan B. en
We have rented from Uhaul for over 20 years now and have always been pleased with every rental. However, this facility on Bayshore has by far been the best experience on all levels!! Aways Uhaul ;)
eddy o. en
The staff are well trained professionals. I do appreciate their service. Thank you.
Amy S. en
the staff are slow, inconsiderate and not helpful. In addition they don't seem to know what's going on.
Estrella E. en
Was told on phone we wouldn't be charged another day for bringing truck back couple hours late. That was false. Also told falsely at desk that pro rating was available. Cost me unnecessary month/day$
steven h. en
Very helpful staff!!
BLESILDA A. en
Happy with Uhaul 🙏👍
Sejin K. en
I had my pod delivered to my home so did not go to / experience the facility. Everything was great overall. Thank you.
john k. en
A pipe burst and did some water damage at one point. I didn't think the staff handled it very well. They should have just come right out and said "a pipe burst and we're sorry".
esther n. en
the facility was clean and the outside staff were friendly. but there are not trashcans anywhere.
David T. en
Excellent experience
fearizalie b. en
My storage unit was broken into and things were taken. And the workers seemed like they didn’t want to help me out and we’re just not friendly