Comentarios del cliente para U-Haul Moving & Storage at Burlingame

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Every time I have to go to my storage I have to have someone open it for me because when I put my code in it says access denied.

Every time I utilize this location it has been a good experience. No frills, just in and out. Thank you.

Excellent customer service, friendly and helpful! Very much appreciated, especially when I needed to move my daughter home that weekend! Thank you

Phenomenal experience especially during this trying time with this virus. Staff was very professional, friendly and helpful with Everything. Thank you so much!

Nothing

I always use this location.

Super easy and fast! Will definitely rent from here again. Thanks!

This location is highly recommended

Excellent hospitality!

Very quick follow after late night drop off. Helpful representative and easy process.

I couldn’t believe that one of your staff was using their personal phones to take a picture of my drivers license front and back I asked your employee why he’s taking a picture with his personal phone and he told me it was a U-Haul app that deleted the photo right after it was taken you still can archive these photos on a personal phone and I can’t believe U-Haul is allowing their employees to do such a thing I found that to be totally unacceptable

Nice people !

Guy in Wyoming Mi didn’t have shoes on at rental agreement . Stuck so bad I almost threw up. Rented an enclosed trailer 6x12 and it leaked water all inside and ruined my stuff . Didn’t get insurance and no one at uhaul wanted to help or gave a crap what happen to me. Horrible customer service and horrible enclosed trailer . Will not ise U-Haul again in the future nor recommend them.

Jamar and Ryan were professional and courteous. Thanks guys!

The guys were super nice, they just seemed under informed, and the one was not able to use the rental system on the computer. They were really unclear about some things and didn't inform us about some of the terms and conditions.

The employee at this location is the one who informed me of the mileage penalty I had to pay. And he too, really could have cared less that I was not informed in advance. I have used U-Haul many time in the past and have never had to pay for extra miles.

Very please to use your service again...Thank you..!

Guys was great bunch got my rental and was on my way problem free

The check-in process took exceedingly long. From the time I dropped off the truck in the Drop-Off zone to the time that I left was nearly 45 minutes. At several points in time, both of the store associates left the building with 5-7 customers inside for several minutes. At other points in time, it seemed that both associates were just standing around while customers waited. Frustrating experience to say the least.

The gentleman that handled my rental was very polite and knowledgeable but did have a few personal hygiene issues. The biggest problem is this store is grossly understaffed. They were extremely busy with long delays getting equipment rented.

Everyone was friendly and professional

Quick drop off.

Dont know we didn't take it there a tow truck did

While I clicked that it was well maintained the Service StabiliTrak was on overriding the normal odometer section of the instrument panel. It obviously needs attention and I hope they service it soon.

The guys were great!

Not completely screw up giving my reservation to someone with the same last name and then be too incompetent to fix it in a timely manner. The two guys working the counter reeked of marijuana and seemed to not understand the point of sale system. Was given a contract for a trailer number that was given to different guy with same last name, ended up taking over 45 minutes to pick up a trailer that was supposed to have been reserved online. Put me way late and then ended up having a wiring issue with the trailer while I had it. Very displeased with the overall outcome of this experience.

Very friendly service

I had no problems whatsoever. Your staff was very friendly and helpful.

Well as I went to return the truck 2 mins before 5pm no one was inside at register and then when the young man was trying to check me out the charge was more than quoted. So when I asked why they showed me that the previous person from a day ago charged me for a 2 day rental when even on my paperwork it says return in one day. Plus I called at 11:30am or so to change the time of my return to 5pm so it will be 24hrs instead of 3:15pm as my text stated the day before it didn't even show up or be updated when I got there. It took an extra 23 minutes to get out of there so I probably would've been outta of there sooner if the guy would've checked the mileage the first time instead of going outside twice.

While reviewing the rental agreement with your representative I realized we would likely need one more day added to the time frame. The representative said no problem at all and revised the agreement. When I dropped off the trailer on the agreed date the representative at that location told me their was an additional $29 charge for the additional date. I understand that there is a charge when things change but this was never brought up by the representative when I was picking up the trailer nor did I find any of this information on the rental agreement. In the end I did not make too much of a fuss because I got the impression that the young representative at the drop off location would have been able to do anything about it. Any time there is a change in cost or any additional cost to an agreement it needs to be made clear. Granted I am talking about $29 but it felt unethical the way it was imposed. Because of this I was very disappointed. Moving forward I will be more careful of additional hidden charges when dealing with Uhaul.

The gentleman that came out to accept the trailer return was Friendly and got me check in and on my way quickly. He did an excellent job.

I think a tire was dragging or sticking...we got half way home with it and it would squeal every once in a while and pull the truck to the side

Not be dicks ??

very helpful team

this truck needed the oil changed, the service light was on. tires were not balanced at speeds above 60 mph. engine bogged down at times and did not run well.

When I first got the storage I purchased a lock and it was not given to me. Had to go to the dollar store and get one. The only helpful people there was were the regular workers and the guy asst mgr

There was 3 workers when I went to pick up the truck. Still managed to wait about an hour after I had already reserved online. I did not know my exact miles but I told them time frame distance, I ended up paying DOUBLE my estimate. I also couldn't reserve in my town, I had to drive to another town only to find out I had to return truck back to exact location I picked it up from. Over all I spent 3-4 hours and going to two different locations to pick up a truck simply to go pick up a couch cost me $115.00. Never will rent again. Overall between the wait time and what I needed to rent truck for was a complete waste of time and money. I even had to keep the truck a full 24 hours because my wait time was so long between both locations. I had to leave rental to go to work and deal with the stuff I had to do the next day. It seriously was a 3 hour job TOP. Turning into a two days affair.

Provide more customer service representatives. One person to deal with all of the customers on a Sunday is not acceptable. Waiting to rent a trailer when everything was already completed on line was frustrating. Upon returning the trailer, I had to wait additional time until someone was free from the counter to check it back in.

Office staff were polite. The place appeared to be clean and well run. The only complaint I have is someone must have smoked a carton of cigarettes in the pick up truck I rented. After driving 400 miles I was sick to my stomach. I am sure if I would have asked for a different truck they would have made that change for me though so I don't really blame this business for that. They cannot control the incredible rudeness of many smokers. One suggestion however, perhaps they should have aired it out by leaving the windows open and given it a better cleaning. All in all I'd recommend this business though.

Excellent customer service!

The estimated amount of what I was going to pay and what I actually paid was $30 different from each other. Not a single time during my initial rental did they mention that each mile was going to cost me an additional $0.69, it can rack up pretty quickly. I like all the stuff in the store as far as boxes and packaging needs but I don’t know if I see myself renting another vehicle from you guys.

The system for charging an amount then charging it again is horrible to have to wait for the first one to be released.

Call for reservation and don’t have what I ask and have to take a tow dolly and don’t work out just waste my money for nothing

Trailer running lights did not work. Lots of inventory though, good value.

Great staff--thank you

I didn’t have clear instructions on what to do with the 4flat wire harness they used ch my plug on the back of my vehicle. When I dropped of the trailer I put the wire harness in the back of the trailer. Wasn’t sure what else to do with it

Attendant was not outside as stated. Had to go get him and did not seem helpful or interested in our return.

Only one staff member having to do it all but he took care to get us checked in so that we were not there very long to turn in the truck.

Pickup was “brand new” 2019 Silverado but was beat up and aloof damage was not marked. Employees very helpful but system is slow making for long wait times. Truck and trailer served it’s purpose

The manager there by the name of Lisa need to go to a customer service class or have some training on people skills. Her personality is very poor for her to be in management.

The play is and everything else was perfect thank you for your service and hospitali

No additional comments

If you are looking for an excellent place look no further and visit this awesome location!!!

Customer service was phenomenal .The staff Was very helpful step by step instructions. Will be returning soon. Thank you so much.

The storage facility was supposed to be securely locked indoors, but for months if you turned the handle to the security door upwards it would open without the key card. I reported this several times.

Staff at the Burlingame facility were very unprofessional. They were not welcoming and not interested in providing quality service. Customers kept getting passed around. Camera in storage faced wall.

I was lie to from the 8 hundred number for the uhaul reservation lady said that I would have a storge place XL I asked for when I got there it was not one available, so I had to wait four days, it

The storage units on line aren’t even the way the units truly are in person‼️‼️ And I was told I HAD to purchase a U-Haul lock. This will be my first and last time renting anything U-Haul.

Not only did they need to on storage so when I drive for 13 hours to unload, I could not! Forcing me to leave the 20' truck and trailer. The cell to call if I has a problem this will not allow me to

No comment

Uhal provided excellent service to me as a customer at the Burlington street location in Wyoming Michigan.

Did not use

I found it to be A great place too Store my belonging Just all aaaaaaa God bless every body That work their christa Was super she should Area manger

Have a great day!

Everything was great 👍

There were problems every step of the way and we did not end up with what we were promised.

There storage unit was not what I reserved. False advertisement and fraudulent ways of action.

The manager Lisa was very very rude and unprofessional she made inappropriate comments about my personal account load and in front of a store full of customers and proceeded to argue with me.