Comentarios de los clientes para U-Haul Moving & Storage at Burlingame

Very positive experience. I'm glad I chose this U-haul location. My only complaint would be that the truck was not swept out when I picked it up, and there were alot of remnants of plants from whomever used it before me. It was an easy fix for me to get a push broom in there, but wish it had been done prior. Otherwise no issues in the whole process.

I'll never do business with Uhaul.

Everyone was very friendly and helpful

Great place highly recommend

Nothing, service was excellent.

Professional and down to earth

The trailer i had leaked and lots of my stuff got wet boxes were falling apart because it rained.

Gas wasnt correct Customer service took a pic of my credit card vechicle wasnt clean. Manager has not contacted back about issues.

NOTHING

The employee that help me was friendly and professional and deserves a pay raise. He was the only employee there when I picked up my rental.

People were great... don't change anything.

Short story: Seems the closers maintain a standard for the crappiest customer service ever. In fact— It's completely none existent!! Long story: I had a 6:30 pickup. A gentleman employee walking out of the front door asks if I needed help. I told him I had a reservation to which he responds they're only accepting cash because the credit card systems are down. Now, I found it inconvenient that I was not called since I did not intend on paying cash but I said thanks I would be back. The store closes at 7PM so I had to run to an ATM. By the time I got back we had about 15 minutes before the store closed. The first 5 minutes I waited in the empty lobby. When he finally came in and began checking me in we get to discussion of payment and he then chooses to state there was a $100 deposit for cash payments. Are you kidding me?! I asked why he couldn't tell me that before I left to go get cash to which he insisted he did. Um, sir we stood outside the door for a hot second when you turned me away with your sad news of no cards. No ya DIDNT. By this time it's five minutes to close so I didn't have enough time to get a deposit. I moved my reservation to the next morning and the guy with the fancy cane was there ready to help me out with a smile. Granted he forgot my dolly—which I noticed when I got the rental to where I was moving from but I called and they were happy to note my account so I wouldn't get additional charges. Later that day, after my move I return my truck. I wanted to speak with a rep to verify I wasn't going to get a charge for the dolly since they ran my card before I took it and we just proceeded the move without it. There were two people working. One guy followed me in, took my keys and said I was set. I asked him if he could verify that the dolly situation was squared away and I wouldn't have additional charges on my account. This man sighed and told me the other guy would help and walked into the realm of “employees only”. Well “the other guy” didn't make his way back into the lobby until about 15 minutes later. By then there were about three other people beside myself are also awaiting service. He says “damn y'all all really waited?” One of the people asked if they would be able to get a fill on their propane. This rude employee a ays “if you want to wait you can. I might get to it but we're closed in 5 minutes.” Moral of the story: Don't go to Burlingame location if you're in the Wyoming area.

I'm sure the situation was that they did not have enough employees working the day after Xmas. There was 1 employee to start - we were in line for almost and hour and a half. We even completed the on-line check in - but it did not make a difference. What is the point behind the on-line check-in if you can't just get what you've rented. Anyway, the poor guy who was left to do the job completely on his own, checking people in and then getting the equipment for each person made for a painful wait. Then another employee came in who apparently was in a car accident the day or two before - he could barely function. We were concerned for his health. It was very unorganized and I felt bad for the employees. But the real issue is the on-line check-in. It would seem to me that if you check-in - the only thing you should have to do is show your id, they print out the paperwork and bam you are on your way. We had difficulty with giving him a contact person - the first one was 'wrong' which made no sense as there was no explanation as to what that meant. Would highly recommend improving on the on-line check-in

System for drop-off was a little confusing, though it appeared only one person was working and it was in fact dark, so I do not blame that on U-Haul or staff. Individual that came out to help (orange beanie and cane) was extremely pleasant and helpful and make the drop-off experience easy and fast.

Hire more staff.

More then one cashier at a time. Lines get way too long and then it starts getting crowded.

The slider door was sticking. Seemed like it was binding which made it hard to open and close.

Thank you.

Customer service was excellent and staff was very helpful.

The fella that was working had a bum leg and couldn't get in touch with anyone to come in and help. He was friendly, efficient and was "Taking care of business"!!! The trailer that was reserved for me had issues with the lights. He said to head out pack and we would pick another one. He helped hook it up and sent me on my way. I was concerned that he would get busy and forget to change the contract to a new trailer number. When I called uhaul to make sure I wouldn't have a problem when I dropped it off in Florida and he had already cancelled the previous contract and paperwork was all set. The trailer was in great condition and pulled without a problem. The young lady at uhaul in Florida was friendly and the drip off went well. The whole experience from reservation to drop off was excellent! Thanks U-haul! Rocky Kimball

The facility and the equipment rented was in poor condition.

Service was a bit slow, had to wait in line because only one person was working. Glad I used the online check in.

It was perfect. Special shout-out to the guy working the counter both times. He was the best! He made it easy, he made sure we were completely taken care of and worked very hard to help us, and was a very nice guy. We will recommend to friends.

Just keep up the good work...you guys are the best!!

I was extremely unhappy when I went into the building to pickup the key for the rental truck and the U-Haul employee was not wearing a face covering. The U-Haul did not put a face covering when they got me the key. I will never rent from this location again.

I only need until for 2 weeks, and when I went to cancel the man said ok, then I got a bill, call uhaul and they said the would email management. I asked for a copy and was told it was an inter office email so I could not get one. fast forward 30 days and another invoice! I took it back into the store and I hope that it has been cancelled correctly. Ugh. Not really expecting to refer people there... it is even very close to home.

As we approached customer service agent at desk, he got up, left and said someone else would be out to help us. 10 min later another agent came out. She wasn't very helpful, told us there wasn't type of trailer on lot to rent that we wanted yet one was right outside the building. Her coworker told her to look on the computer as there was an available trailer. All the while she was waiting on us she was texting on her cellphone. I rented the trailer with my credit card and she told me it wasn't approved yet I'd already gotten a text showing the charges/contract had been sent. She kept staring at her computer nearly voided the contract to start over in order to print the contract. It took 45 min to rent the utility trailer and there was only one other customer in the store. Horrible customer service.

I called and talked to someone at corporate and I reserved a 26' van for Saturday at the 500 Grandville location because they didn't have one so I had to go to the Burlingame location. I was also told that they opened at 9 on saturdays and when I showed up I saw they opened at 7. I would have come a lot earlier if I would have known. The people at the burlingame location were very nice and great to work with and got me right out the door in no time.

Utility trailer that I rented worked fine, but it was kinda beat up with a bent fender.

More staff to help with drive-through truck dropof.

The app did not work even with location services on, still had to go inside. Went 10 miles and display said low tire pressure left rear, checked the pressure and it was fine. Disturbing that it kept going off during the move, then said service tire monitoring system. Other than that all was good, have used this location many times.

Staff at this location not very friendly

We did a one-way u-haul and dropped at this location. The personnel were friendly and welcomed us to the community. Nice!

The electrical connection to the truck kept blowing fuses in my pick up truck. something in the wiring was not correct. it was just serviced before I took it.

Everyone was very friendly and helpful

Awful wait times and dolly was not in the truck

Hire more people. Every time I stop in here, even to pick up boxes or supplies, there is always a wait. Never anyone at the counter and if there is ALWAYS a line to stand in. Waited in line for over 20 minutes to pick up my reservation and didn't exactly know where to leave my return as the line of trucks was out of parking lot.

During the online process I selected one location, and was told that I would get a follow up call to confirm my appt. I received no call, only a text message that let me know the location, that I totally missed. Then the guy at the new location was nonchalant about the rental.

Had made a reservation for a 4x8 trailer a week or so ahead of time. Got there about 5pm and there was a long line with no worker in sight. Eventually two workers showed up, but only one assistant customers, the other was just hanging out behind the desk. The worker helping customers didn't seem to be in a hurry at all and moved as slow as possible. It ended up taking almost an hour before we got our trailer! This seems like an inappropriate amount of time considering all I had left to do was sign for payment and go around back and snap the trailer into my hitch. Also 2 days later when I came to return my rental it was after hours and I had to do my return online. The online system would Not allow me to advance past confirming my location (even though I had my location services on And was connected to the Uhaul guest WiFi). Eventually after trying various different things for a half hour a worker wondered by and gave me another suggestion to try, after that didn't work he ended up quickly checking me in on his device, which I was grateful for! Overall I definitely think this location could use with some updates and fixes to their procedures and technology.

had a long wait to check in and then it turned out the trailer I rented wouldn't work with my truck systems, so changed to a van rental. I had to wait in the long line again. Only one worker working the front desk. Should have had 2 people working

2 hour wait. Only one person checking in. The other employee was helping someone complete application questions while playing on their phone. Had I not needed the trailer so badly I would have left. I will not return to this location again.

When I received the pickup truck, the exterior was dirty. I expect to rent a washed vehicle. Upon returning it, I indicated on the mobile check in form that the truck was dirty. U-Haul wanted to charge ME a $25 cleaning fee! I'm not the one that dirtied it...

Return experience was poor. Apparently system was down as per the gentlemen cleaning the trucks but no one greeted or provided direction upon return.

Smooth and easy process. My only complaint is that it's expensive!

Nothing , You guys were great to deal with very friendly we would highly recommend this u-haul

I was supposed to pick up my truck at the downtown location and it was not ready at my scheduled reservation time. I waited 45 minutes for the truck to be returned before being sent to this location to pick up a truck. When I arrived, they had not been contacted about my truck and had to make it work. I did not receive my dolly or furniture pads due to the mix up. I don't fault this location for that. Overall, very unsatisfied due to waiting and driving all over town to get a truck that was supposed to be “guaranteed.”

The guys that were working the counter didn't seem to be motivated at all. I was the only customer there and dropping off on Sunday and that was the feeling that I came away with. The young lady on the other hand different story she got right on it to get me on my way.

Slow slow slow SLOW but beyond thorough so catch 22

The cargo van was fairly clean, who knows how bad it was before, lol. The staff were helpful and it was a quick transaction, just as it should be

I am appalled that, first. I had to stop the original contract on the day of pick up. There was a 6 six-year-old bill of approximately $63. We had to start a new contract. I believe it was around 445 PM. This was an unnecessary inconvenience. Second, I called the rental location and asked why is 4 pm the recorded pick up time when I was detained and wasn't released until closer to 5 PM? I was told I could return the equipment at 5 after adding 1 day. I returned shortly after 5. Why on Earth would you charge me a whole day for everything even after putting the wrong time?????????????????????????????????????/. Good grief. You're in the moving business. You KNOW How stressful moving is. So why don't you just charge a customer a whole day when in reality the equipment was returned under 30 minutes past the actual time the contract was signed.

While they have a lot of equipment and supplies, staffing seems to be an issue. The location seemed to be understaffed.

Everything went smoothly. Reservation was here and very. Kean..vehicle ran well and the employees were courteous.. thanks guys

Truck kept cutting off

They didn't have enough staff for the amount of returns so no one was behind the desk. They had a sign to go around back but when I found someone they had no interest in helping beyond yelling above the loud music to leave the key in it. They probably need more people to handle the amount of work at this location.

The check in process was fine. After getting a flat 9 mins from our location we had to wait 5 hours for roadside assistance because not only did it take almost an hour to just get a hold of someone they got our location wrong sent after waiting 2.5 hours then had to wait another hour for a guy when the job took less then 5 mins to fix. The office was poorly staffed and the assistance line was overwhelmed and understaffed.

It took a long time to access my belongings towed while in hospital. Uhaul put my stuff in storage and then charged me for it instead of allowing me to retrieve my belongings. My relationship w Uhaul sucked.

Every time I have to go to my storage I have to have someone open it for me because when I put my code in it says access denied.

When I first got the storage I purchased a lock and it was not given to me. Had to go to the dollar store and get one. The only helpful people there was were the regular workers and the guy asst mgr

The play is and everything else was perfect thank you for your service and hospitali

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If you are looking for an excellent place look no further and visit this awesome location!!!

Customer service was phenomenal .The staff Was very helpful step by step instructions. Will be returning soon. Thank you so much.

The storage facility was supposed to be securely locked indoors, but for months if you turned the handle to the security door upwards it would open without the key card. I reported this several times.

Staff at the Burlingame facility were very unprofessional. They were not welcoming and not interested in providing quality service. Customers kept getting passed around. Camera in storage faced wall.

I was lie to from the 8 hundred number for the uhaul reservation lady said that I would have a storge place XL I asked for when I got there it was not one available, so I had to wait four days, it

The storage units on line aren’t even the way the units truly are in person‼️‼️ And I was told I HAD to purchase a U-Haul lock. This will be my first and last time renting anything U-Haul.

Not only did they need to on storage so when I drive for 13 hours to unload, I could not! Forcing me to leave the 20' truck and trailer. The cell to call if I has a problem this will not allow me to

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Uhal provided excellent service to me as a customer at the Burlington street location in Wyoming Michigan.

Did not use

I found it to be A great place too Store my belonging Just all aaaaaaa God bless every body That work their christa Was super she should Area manger

Have a great day!

Everything was great 👍

There were problems every step of the way and we did not end up with what we were promised.

There storage unit was not what I reserved. False advertisement and fraudulent ways of action.

The manager Lisa was very very rude and unprofessional she made inappropriate comments about my personal account load and in front of a store full of customers and proceeded to argue with me.