Customer Reviews for U-Haul Moving & Storage at Broward Blvd

8,277 comentarios

2800 W Broward Blvd   Fort Lauderdale, FL 33312
(W Of I-95)

(954) 584-1500

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(954) 584-1500

2800 W Broward Blvd
Fort Lauderdale, FL 33312
(W Of I-95)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Staff was extremely helpful. Quick as easy check out. Would recommend that since it is a one way that more signs are posted.

ELIZABETH Y. 
Clasificación:
4.0

I pulled up maybe five mins before closing, started checking to make sure i had all the pads and by the time i got to the door the associates who were just outside checking in one truck had ran inside and locked me out without even greeting me or anything. Was weird. But I guess everyone wants to go home

Courtney S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMIELLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

laraine a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaronetta S. 
Clasificación:
5.0

Very professional and helpful

KATHY B. 
Clasificación:
5.0

Improve the mobile app check in/out service.

Jarvierre R. 
Clasificación:
5.0

Alissia has helped every time I went in and all 3 times she went above and beyond to help me. She is a key asset to the uhaul on Broward . If and when I go back for my next move I will ask for her.

Michial N.  |  Overall Experience 
Clasificación:
5.0

Their was no problems everything work well n the customer service was helpful and the men in the brown shirts was also great.

BETTY J. 
Clasificación:
5.0

Great customer service and knowledgeable staff. Would recommend to others.

Lisa J.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service and workmanship. I was told 2-3 hours for hitch install. Work completed in less than one hour! Very satisfied.

Jay M. 
Clasificación:
5.0

Great friendly customer service!

EDNER N. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIEV H. 
Clasificación:
5.0

Trailer gate need to be bigger Ramp gate is less than 5ft when trailer is 6ft

ANNEAL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecil X. 
Clasificación:
3.0

El cliente no dejó un comentario.

LATONYA G. 
Clasificación:
2.0

Trailer was dirty inside on pickup. I had to request the staff to clean it before I took possession. Also had to wait too long outside the store for someone to help me locate and hookup the trailer. There was no one outside to help. I had to go back inside once again and ask for help locating and hooking up the trailer.

Tyler S. 
Clasificación:
1.0

The 10' box truck I rented was nasty, and only had 1/8th tank of gas in it. I used it to move out of my apartment. The roof leaks bad, it ruined my mattress, couch, and lounge chair.

BRADEN O. 
Clasificación:
5.0

Extraordinario servicio al cliente

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda C. 
Clasificación:
5.0

Have the truck cleaned when I rent it tanks

ELISSA D. 
Clasificación:
4.0

Be more careful with transporting. Most of my furniture was banged up.

DANIEL H. 
Clasificación:
5.0

Everyone was wonderful!

SARAH V. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARGUSTA W. 
Clasificación:
1.0

El cliente no dejó un comentario.

HANS E. 
Clasificación:
5.0

El cliente no dejó un comentario.

GHENET D. 
Clasificación:
3.0

El cliente no dejó un comentario.

PAUL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ailene C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felton H. 
Clasificación:
3.0

The location is entry\exit was not clear. Customer parking was not clearly marked.

Cheddi R. 
Clasificación:
3.0

When I return the equipment I was told that I was to go, now I realize that I have bakance.

JACKLIN D. 
Clasificación:
5.0

Great customer service. Everyone there is down to earth.

YASMIN B. 
Clasificación:
5.0

The customer service was excellent

Richard S. 
Clasificación:
5.0

Ms. Betty was very friendly and she was extremely helpful to assist me with my accommodations. Ms. Betty is also very detailed orientated in educating me on how to enter the U-Haul storage facility. Ms. Betty also save me time and informed me the steps need to return U-Haul at different location. This process made it very convenient for me regarding I had to travel back out of town.

danielle l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY N. 
Clasificación:
5.0

Absolutely nothing. Nate was a true professional and his knowledge and experienced was evident. He was a gentleman and friendly as could be. I was standing in line to pay after the trailer hitch was installed. I told the cashier I needed to go find a seat as I had an ankle problem. No sooner did I utter those words, when another employee came right up and brought a chair for me to sit in while in line. Just a bunch of friendly, helpful people in this Ft. Lauderdale location. Keep up the fine work, everyone!

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN F. 
Clasificación:
3.0

The wait to turn in the truck was too long.

Jacob V. 
Clasificación:
5.0

Gentleman that checked in my equipment was extremely friendly, helpful and professional. Service was quick and place was clean. Actually all the employees whom I had interaction with or even just in passing were friendly and courteous.

TRACI B. 
Clasificación:
4.0

The staff was very helpful at this location but the equipment could have been a little cleaner it was too dusty in the cabin area.

PATRICIA L. 
Clasificación:
5.0

Everyone was helpful and efficient. Chris was extremely knowledgeable and helped me to hook up the trailer and was great at explaining how to unhook if needed.

SHAULA W. 
Clasificación:
1.0

The Truck was in desperate need of service. The airbag light stayed on the entire trip and a loud grinding noise was heard throughout especially when accelerating. After checking the handbook included in the truck it was discovered that the airbag was not working and when this information was brought to the attention of the employees over the phone, concerns were brushed off. Also the truck was stated on the contract when given to have half a tank and was required to have the same amount when returned, but when the car was turned on it was found to have less than a quarter.

TYLER M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JASMINE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICKOLA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIAN M. 
Clasificación:
4.0

Continue as you are doing now, which is customer friendly

john B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILNER B. 
Clasificación:
5.0

Nothing everything was good

MAGALY G. 
Clasificación:
3.0

The van that I received was not clean. There were fingerprints and dog hair throughout the vans interior.

ANNISCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge R. 
Clasificación:
5.0

Excellent service. I don't of anything to improve on

Roger P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOREEN E. 
Clasificación:
1.0

I have pictures showing that the gas gauge was on empty and it wasn't what was circled on the paper and the mileage I had more miles on it then it said on the paper I have a video of that and I had the truck for five or six hours I was told to put the key in the lock box and it would be logged in the morning I get a call three days later saying that I had the rental for two days I was being charged a double fee

JESSICA O. 
Clasificación:
5.0

Nada

CAROL W. 
Clasificación:
2.0

A little crowded but manageable

DEREK W. 
Clasificación:
5.0

Staff were very helpful

WILLIAM T. 
Clasificación:
5.0

I've used U-Haul storage three different times and have been completely satisfied with their service each time. I made the mistake of using a cheaper alternative to U-Haul and lost thousands of dollars of artwork when the roof leaked during a heavy rain. That was a costly mistake that I won't make again. The next time I need the a storage facility I will again use U-Haul and recommend you do the same.

Chuck E.  |  Overall Experience 
Clasificación:
4.0

They were kind and polite but even though there were several people working there I still had to go find the truck and bring my 3 dozen blankets out to the truck myself. Just remember last time they used to help you get everything and on the road and they brought the truck out around front and walked around it with me

GARY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

oscar O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra R. 
Clasificación:
1.0

They charged me another months rent after I checked out two days before my contract expired. No refund as of yet. $117.00.

Sam W.  |  Overall Experience 
Clasificación:
5.0

The employee T was professional and beyond to help me. He saw how upset I was.

Margo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Winston B. 
Clasificación:
1.0

El cliente no dejó un comentario.

MAXHAM H. 
Clasificación:
4.0

It was originaly very difficult to decide whether to move ourselves or hire a company. It was hard for us to use the online service, sending us to another location to pick up a vehicle that we did not want to go and then had to cancel and could not select the location we wanted. We decided to go directly to the location we wanted and they helped us on the spot and were able to accommodate all of our needs made it quick and painless.

Phoenix D. 
Clasificación:
5.0

El cliente no dejó un comentario.

diana W. 
Clasificación:
3.0

El cliente no dejó un comentario.

GEORGIA H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Roland R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy D. 
Clasificación:
5.0

Excellent service!

Quintin K. 
Clasificación:
5.0

I need a trailer to bring my son's motorcycle home. I did not have a reservation. All staff at this location were very helpful.

LOUIS K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angel Q. 
Clasificación:
5.0

Friendly, helpful staff. Pickup & return is fast & easy

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus K.  |  Overall Experience 
Clasificación:
1.0

I want a refund. I called and complained. This was the most unorganized and unprofessional drop off.

KIMBERLY C. 
Clasificación:
2.0

El cliente no dejó un comentario.

TERESA V. 
Clasificación:
5.0

Tried to upload my location for my return and couldn't so I left the truck

GARY Y. 
Clasificación:
5.0

Truck was very clean, staff was excellent and helpful!

Joseph W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard C. 
Clasificación:
2.0

Location did not have air conditioning and was incredibly hot. Furniture pads were not already loaded on the truck and I had to return the store after arriving at my home to pickup what I had already paid for.

Jordan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Austin Y. 
Clasificación:
3.0

They charged me more than what my contract was. They automatically charged my credt card an additional $49 and the rental should have been less because I returned it the same location instead of one way drop off. And they were very rude to me over the phone.

Fred R. 
Clasificación:
1.0

Fire everyone! Negligent manager & employees cost unsuspecting customers hundreds of dollars.

VALERIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICKOLA E. 
Clasificación:
1.0

El cliente no dejó un comentario.

billy S. 
Clasificación:
3.0

Not make customer wait for you to clean a vehicle to do a return

SHANNON M. 
Clasificación:
3.0

The truck was horrible, the inside was dirty and smelled bad and the truck needs to be maintenance..

GARVEY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco P. 
Clasificación:
4.0

The customer service was great inside and out. Unfortunately the building AC was not working that day which made the visit a hot one. So thanks to the customer service lady who did what she could to make everyone as comfortable as possible. Willie

Willie B. 
Clasificación:
5.0

Customer Courtesy is top of the line. Thank you!

Lisa L.  |  Overall Experience 
Clasificación:
3.0

The aquipment reserved was not available at the time of pick up, the alternative trailer taken, has one of the pins to secure the ramp was very hard to pull out. Not a big deal but a little better stock update and mainteneance to the equipment would save this kind of comments. Thank you for your service anyway.

RAFAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheldon B. 
Clasificación:
5.0

The best place to rent a truck

RIGOBERTOEMMANUE V. 
Clasificación:
2.0

Hire more people, I waiting one hour to make a reservation and then for return it another twenty minute before your customer service say any body who returned stay outside some one will check me out that's this respect?

Marie R. 
Clasificación:
2.0

Trailer Hitch Installation on an Audit Q5 2018. Below average rating for the following reasons: 1. Appointment made online but Uhaul called to change the date. 2. No wire protection. At least use corrugated loom... 3. Rear plastic bumpers not clipped. Luckily I checked them all...

Bastien G. 
Clasificación:
5.0

Everyone was great

DARIOUS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elvis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO M. 
Clasificación:
1.0

Fire entire staff and people that not only know how to do their job but actually want to do it instead of everyone hiding in a room with a portable air conditioning system because it's hot

BRIAN H. 
Clasificación:
1.0

Check the equipment out before you rent it to a customer. Make sure you don't overcharge a customer like they did me which I will be getting in contact with management about it thank you.

Kenneth G. 
Clasificación:
1.0

El cliente no dejó un comentario.

NICKOLA B. 
Clasificación:
1.0

In renting the agent just give you the keys and tell you to find the vehicle on your own 😡 what happened to the courtesy you gave before in getting the vehicle for the customer

LOUISE F. 
Clasificación:
5.0

Uhaul is dialed!

Ryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

catherine t.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful

Ebony S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Denys G.  |  Overall Experience 
Clasificación:
5.0

My access code did not work. No front line staff were on duty to help. Everyone was professional and courteous, however.

LARRY S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan H.  |  First Impressions 
Clasificación:
1.0

The storage get completely wet and all our belongings were ruined.

Camilo R.  |  Overall Experience 
Clasificación:
5.0

Also My sister have been with uhaul for six years uhaul is Great

ERICA W.  |  First Impressions 
Clasificación:
5.0

Very customer friendly staff.

Cheryl H.  |  Overall Experience 
Clasificación:
5.0

Awesome service!

TRENTON P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tranasia B.  |  Overall Experience 
Clasificación:
5.0

The only thing I would suggest is to maybe provide an option for people to assist the movers in unpacking id needed an for the workers to either say yes or no to get an additional pay or tips. I needed one person to assist me in unpacking but the employees were not allowed to assist. I would not mind paying additional cost. Maybe you can implement something similar.

Paul A.  |  First Impressions 
Clasificación:
3.0

The storage unit floor was not clean I was glad I had plastic on my furniture. There is no light and It was supposed to have A/C in the unit, It was very HOT! The movers I had did a much better job than the last ones!

Deeann D.  |  Overall Experience 
Clasificación:
3.0

There are not enough open storage spaces.

CHRISTINA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA R.  |  First Impressions 
Clasificación:
5.0

Super helpful group of people on a holiday weekend

SCOTT U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jimmy m.  |  Overall Experience 
Clasificación:
5.0

Great staff. They were super helpful and everything was very easy and smooth

MICHAEL P.  |  First Impressions 
Clasificación:
5.0

Betty was extremely helpful!

JAMES L.  |  First Impressions 
Clasificación:
5.0

Andrew was fantastic. Also the nice young lady at counter was super friendly.

Michial N.  |  First Impressions 
Clasificación:
4.0

I really liked this facility compared to others I've used in the past. The employees were very helpful and professional.

ESTHER M.  |  Overall Experience 
Clasificación:
5.0

The people were kind and helpful

Mark U.  |  Overall Experience 
Clasificación:
5.0

Muy contento como desde hace más de 15 años uso esta instalaciones

Curtis R.  |  Overall Experience 
Clasificación:
1.0

The area I wanted was not accessible for the furniture I wanted and no other space was provided by management . This was overall a disaster. Because no space was available, no space was available and accessible, I had to immediately had to go to Salvation Army to get rid of furniture. I lost $3,000 in furniture. The manager at facility called other Uhaul location, but the answer was the same. No space available. Hence, your computer system and management made false claims about availability of rental space and I paid the price for your mistake.

ANDRE D.  |  First Impressions 
Clasificación:
5.0

I will recommend u haul to families and friend for moving storage and rental trucks. I was very satisfied. W MJ

WILLIE J.  |  Overall Experience 
Clasificación:
1.0

You told me I would have a storage space. However, the area for storage was cramped and not accessible for putting in furniture. I was not provided the space I requested and I was not provided a larger area that I needed. This was a total failure and I had to get rid of all the furniture. I lost $3,000 of furniture because of your mistake. I will never use or attempted to use facility ever.

ANDRE D.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful in the situation I was in.

Miguel D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

darcel c.  |  First Impressions 
Clasificación:
5.0

Very helpful and convient and took care of my needs.

Miguel D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica L.  |  Overall Experience 
Clasificación:
5.0

Your employees Alicia is very excellent 👍

daniel t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron P.  |  First Impressions 
Clasificación:
5.0

Betty was extremely friendly. I wish there was more to say in that regard however, the other women working the front had more than enough attitude to go around. I was rudely yelled at about wearing a mask when entering in spite of two employees who were walking around and through the store repetitively not wearing one. And in spite of the mandate being lifted. During my initial opening of the storage unit and return of the Uhaul the women I was dealing with was grumpy and seemed distracted. Overall, hire more people like Betty who are happy and excited to help you with your needs.

julia w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Pauline A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca G.  |  Overall Experience 
Clasificación:
5.0

This Broward Blvd facility is my go to location for storage, truck rental and the most respectful staff. Gracias

Lisa L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

julia w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D.  |  First Impressions 
Clasificación:
2.0

the staff was not friendly

GUILLERMO R.  |  Overall Experience 
Clasificación:
5.0

Betty was very helpful and amazing!!

Silvio T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRONE S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

subrina j.  |  First Impressions 
Clasificación:
5.0

The two guys that you sent me where very nice to me. Thay did a very excellent job

Marie M.  |  First Impressions 
Clasificación:
5.0

Good crew!!

Francis W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria F.  |  First Impressions 
Clasificación:
5.0

Keep up the good work.

Norma C.  |  First Impressions 
Clasificación:
5.0

After dealing with so many rude people in DC over the past week it was so refreshing and appreciated to deal with Mr. Brown and his staff! Mr. Brown took his time to "tour" the facility and to show me how everything works . I couldn't be more pleased. Thanks U-Haul Broward!

NORRISA T.  |  First Impressions 
Clasificación:
5.0

You're very helpful experience very friendly I give a 5 stars

ISIAH M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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