Customer Reviews for U-Haul Moving & Storage at Broad St

2,578 comentarios

1589 Broad St   Augusta, GA 30904
(Old Claussen Bakery Bldg)

(706) 722-4396

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(706) 722-4396

1589 Broad St
Augusta, GA 30904
(Old Claussen Bakery Bldg)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Extremely friendly and helpful people. Would definitely use this location again.

MYRON B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
3.0

Customer did not leave a comment.

DOMINIC G. 
Rating:
4.0

I love this location b/c it is convenient to where I live, also the selection of trucks. It was hard to find on uhaul.com website and they kept showing me other locations not this one. I had to finally call this location...They were able to help me.

MARK N. 
Rating:
5.0

Customer did not leave a comment.

THERESA R. 
Rating:
1.0

Useless. I'd like a call to discuss.

Matthew M. 
Rating:
2.0

Customer did not leave a comment.

JAMES R. 
Rating:
1.0

first of all wen the truck was returned they tried to get over on me and add on all these new charges to was no were near the truth or the appearance hid the truck bc my son dropped it off and not I these charges and changes was observed never will I rent from r that location

Harvy J. 
Rating:
5.0

Customer did not leave a comment.

KEISHA W. 
Rating:
5.0

The staff was extremely helpful and it was a good truck

MITCHELL K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
3.0

Good the young man was nice and helpful

Everett W. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER Q. 
Rating:
4.0

Customer did not leave a comment.

Travis S. 
Rating:
1.0

Ease of hooking and unhooking trailer. I have a sore back.

MELVIN R. 
Rating:
5.0

Nothing

Rhonda H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

The AC did not work. It was a hot and miserable trip.

JANET L. 
Rating:
5.0

Customer did not leave a comment.

George E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

The unit was in great condition but needed a good wash on the exterior. It performed very well on the highway! Thanks!

Edmund E. 
Rating:
5.0

Customer did not leave a comment.

Laquanda J.  |  Overall Experience 
Rating:
5.0

The employees were outstanding and very helpful.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

JODY L. 
Rating:
5.0

Customer did not leave a comment.

WILFORD C. 
Rating:
3.0

This location is extremely short staffed. The one guy, very patient, did what he could but he had to do it all! The only reason I wouldn't recommend this location to someone else is because of the staffing issue. Otherwise I would recommend

Felicia B. 
Rating:
2.0

I'm not sure why this particular location is so unprofessional but you guys need to so better and take some type of customer service course. My first issue is that it's always a wait rather I'm early or late. What's the purpose of doing every thing online and still have to wait over 30 mins for a reservation. 2nd all trucks need to be service and inspected before Giving out to customers the truck I received brakes and front traction was so terrible I thought we was going to break down. Third personal conversation between employees shouldn't be discussed while serving customers and/or stopping to engage in conversation while helping customers. The female worker from yesterday just "ghetto" and yes I'm black but she just was "I can't do this because of my nails etc etc smh Lastly you guys cut my storage room by accident but didn't accidentally call me or accidentally compensate me for the inconvenience. Please take these comments and work on improving. Thanks in advance

LATACIA C. 
Rating:
5.0

Customer did not leave a comment.

JAMES FREDRICK T. 
Rating:
4.0

Customer did not leave a comment.

Karen J. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
3.0

Drop the milage charges. Switch to no charge for a certain amount of mileage (I.E. under 50miles no charge then .69 per mile) I didn't even have the truck for the amount of time but feel I paid WAYYYYY to much for a 3hr rental. Not to mention, my truck wasn't available by my house so I had to drive an extra 15miles to turn it in. I feel U-Haul does this on purpose to drive up the prices and its ridiculous. Buy if I would have dropped of at a closer location they charge for that too. Your not helping the customer only your pocket. For a pick up truck for less than 3 hrs in Augusta I paid 75.00+. I just needed to move a bed and should've gotten a rental for a whole day instead.

Yalonda W. 
Rating:
1.0

The owner was rude to my daughter. He didn't give me a dolly and then gave me the wrong one. The truck had another s crawling all in the door.

JOHN W. 
Rating:
5.0

Thanks you King Jousha haaaaa

Latasha M. 
Rating:
5.0

The app did not function after downloading several times.

Alan J. 
Rating:
3.0

Thanks for the 5 years of use of your facility.

ERNEST I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morgan K. 
Rating:
5.0

Customer did not leave a comment.

CIYEVA G.  |  First Impressions 
Rating:
5.0

The employees where knowledgeable and pleasant and the rental went off without a hitch- I had my own. Lol.

Christopher P. 
Rating:
3.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful!! Thank you

GRETCHEN D. 
Rating:
4.0

Customer did not leave a comment.

WILFORD C. 
Rating:
5.0

Customer did not leave a comment.

MICHAELLEE C. 
Rating:
5.0

The staff were very nice and the facility was clean and inviting. Howevet, the trailer photos provided for my validation were not current as the drivers side fender well had been damaged. I couldn't update the photo, the link expired on me. Additionally, the trailer needed some maintenance, notably lubrication of the hitch and tie-downs but overall it was good for my rental.

SPENCER D. 
Rating:
5.0

This is a top-notch location run by a very knowledgeable and kind lady who treated us very well. I highly recommend it.

PAMELA C. 
Rating:
2.0

No key drop box for after hours drop off and no advice from staff on what to do to drop off the vehicle.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

robert J. 
Rating:
5.0

While there is always room for improvement, I can't think of anything right now. I was thoroughly satisfied with my experience today

doris L. 
Rating:
5.0

Take care of the holes in your parking area.

Judy C. 
Rating:
5.0

Professional and courteous staff

YVONNE P. 
Rating:
5.0

I have been coming to the broad street location for over 10 years great customer service wouldn't go no where else

SHARON T. 
Rating:
5.0

Drop off went smoothly, 3 attendants Keep up with the good job

Isaac M. 
Rating:
3.0

It wasn't close enough to the house for what we needed the truck for. Pick up was smooth. Drop off was not that great at all... the guy we spoke to before we left told me he was going to email my receipt and never did. He told me we were being charged $90.99 which was over what was originally estimated and we used less miles than what we originally told him. I am waiting for the charge to hit my bank account to call and dispute the extra charges. Not happy at all about that.

ASHLEY H. 
Rating:
5.0

Gentleman was processed out drop-off very fast...much appreciate and very professional. Very nice after a long day driving and unloading.

Timothy W. 
Rating:
5.0

Thanks for a great job!

Jane M. 
Rating:
5.0

Customer did not leave a comment.

ruby M. 
Rating:
4.0

THE CUSTOMER SERVICE WAS VERY GOOD, THE EMPLOYEES WAS VERY HELPFUL

lelia s.  |  Overall Experience 
Rating:
5.0

The staff are very good. I asked them if they would let me know if my truck would be available early and they did. This saved us a lot of time and the whole experience was very good.

Howard J. 
Rating:
3.0

Customer did not leave a comment.

CHARLES K. 
Rating:
5.0

Customer did not leave a comment.

Donna J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Me.Cheryl is a awesome lady. Love her to death

TASHA W. 
Rating:
5.0

Customer did not leave a comment.

LAURIE F. 
Rating:
5.0

Customer did not leave a comment.

BECKY D. 
Rating:
4.0

Customer did not leave a comment.

Rachel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESLIE T. 
Rating:
4.0

Customer did not leave a comment.

Clifford D. 
Rating:
5.0

Customer did not leave a comment.

RONALD L. 
Rating:
5.0

The team at this location are always very friendly and walk through the entire process perfectly. Only improvement I can suggest is to have more clearer markings on where to park thr teucks when dropping after hours.

BRADFORD H. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL F. 
Rating:
5.0

Customer did not leave a comment.

PATRICK F. 
Rating:
5.0

Customer did not leave a comment.

DANA B. 
Rating:
5.0

Thank you..

lashawn C.  |  Overall Experience 
Rating:
5.0

Easy, fast, and convenient check-in and check-out! It's been years since I rented a U-Haul. I was exceedingly pleased with the staff efficiency and online process.

RONALD B. 
Rating:
3.0

There were sugar ants all in the cab of the truck, pretzels on the floor from the last use, handles sticky .. you'd think because of Covid they'd clean or Atleast sanitize the cab .. the people working at the store were very nice and patient . I joked about them not showing me how to hook up the car tow dolly, the lady laughed and said “oh no, of course we will show you!” Then they hooked it up to the uhaul while I was paying and never showed me how to hook/unhook . The directions were half ripped off on the dolly but I figured it out .

REBECCA G. 
Rating:
5.0

Customer did not leave a comment.

ANDRE W. 
Rating:
5.0

Nothing comes to mind.

Regina P. 
Rating:
3.0

I know ... I mean I KNOW I that I did not go over my 20 miles predicted, in fact, I should have been given a small refund. But NO, this is how a little extra money adds up over time I guess.

MALYNN R. 
Rating:
5.0

All was great at this location for drop off in Augusta. Very efficient.

Sherrill M. 
Rating:
1.0

I was over charged for unit and called back to be put on hold they never came back to the line

Orin C. 
Rating:
1.0

Up until this past weekend, I've had nothing but positive experiences with the U-HAUL on broad street. However, this time, it was a complete disaster. I had rented a 26' truck online over a week ahead of time, plus the requisite needed dollies and furniture pads. To my surprise, when I showed up there was no 26' truck, no appliance dolly and no furniture pad. The best the gentleman could do for me was a 20' foot truck (which he said was their last, and I was lucky to be able to use) and he said I could BUY the furniture pads for $7/each. I received no communication ahead of time that anything had changed with my order or that it could not be fulfilled. I was also told that if my order couldn't be fulfilled, I would receive a $50 credit and UHAUL would still try to fulfill my order. I didn't even end up using the 20' truck, as I was lucky my movers were able to find and bring their own. I am super bummed by this experience and it will make me think twice (or three times) about renting from UHAUL again in the future.

MICHAEL C. 
Rating:
5.0

This location has the absolute BEST customer service! I love the personnel here. They treat you like family and do a fantastic job! I will use this location every time I have a moving need.

Elizabeth R. 
Rating:
3.0

They also vid bit remove the erroneous charge.

Tom H. 
Rating:
5.0

Awesome kind gentleman helped me. Even helped me look for the key I lost. Went out their way to help me.

Lisette M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deshun T. 
Rating:
5.0

Faster check in

Donald E. 
Rating:
4.0

Customer did not leave a comment.

Norman P. 
Rating:
5.0

The staff was very courteous and very helpful. I am definitely doing all my business with this center.

John H. 
Rating:
3.0

Have the size truck available that was RESERVED by the customer days in advance. Once a firm reservation is made the customer should not be shuffled to two other locations to pick up a truck much larger than the one originally ordered.

Rebecca H. 
Rating:
5.0

Everything was fast and smooth, Richard was very polite and helpful, he was fantastic getting me out the door fast and with the right equipment. Thank you.

MIRCEA M. 
Rating:
5.0

To the guy who checked it in. Thank you so much for keeping a great attitude! I really appreciate it. Im sorry for the behavior that was shown.

jose S. 
Rating:
2.0

U-Haul smelled of smoke

Boneta J. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

The lady was very nice!

David W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
5.0

Check out of returning equipment

JOHN S. 
Rating:
5.0

We've used uhaul trucks for years moving our children to and from college. This was the best driving and cleanest truck we've ever used.

Sara R. 
Rating:
5.0

Hire 20 more Alfreds he provided excellent customer service. Patient, thoughtful and knowledgeable. Working with him to make the best decision was the best part of the experience. Thank you.

Karen M. 
Rating:
5.0

The best service and people on staff. Kind, efficient, hard working. They take care of you very well.

ROBERT W. 
Rating:
3.0

Customer did not leave a comment.

rocky w.  |  Overall Experience 
Rating:
2.0

They didn't have the equipment I ordered so when I got there I was offered something else. I took that in place of the missing item. When we go outside to check the truck the item I needed was out there so I took that instead of what she offered me inside of the store. When I return the truck I got charged for both items even though I was told by the store clerk that she would change it in the system. I even offered to walk back in there so she wouldn't forget. But she promise it would be change, so I took her word. Called up there a day after returned the truck for a refund and of course they don't know what I'm talking about.

Tysheena S. 
Rating:
5.0

Customer did not leave a comment.

Tara g.  |  Overall Experience 
Rating:
4.0

Staff was friendly and helpful

John S.  |  Online Move In 
Rating:
3.0

No complaints with this location had one issue which I have not had the opportunity to address yet.

Chantay O. 
Rating:
5.0

Customer did not leave a comment.

Katherine I.  |  Overall Experience 
Rating:
5.0

This representative was friendly open and inviting. I have dealt with this location multiple times in the past. Although there have been new faces the level of service has never wavered!

BRANDI L. 
Rating:
5.0

Customer did not leave a comment.

Lee P. 
Rating:
4.0

Customer did not leave a comment.

WILFORD C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

MADELEINE S. 
Rating:
5.0

Great place that I always use very professional

SEBRENA M.  |  Overall Experience 
Rating:
5.0

Ms. Cheryl and her staff had really been nothing but caring, kind and understanding. Ms. Cheryl was always there when and if something was wrong. I appreciate her so much. Thanks Ms Cheryl, Paula Lamar

PAULA L.  |  Overall Experience 
Rating:
5.0

Welcoming staff, professional, and well maintained location

Roberto A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shonta H.  |  First Impressions 
Rating:
3.0

My unit, 0143, had problems with the ceiling and the walls. Leak, damp, paint flaking everywhere. Ruined some of my things.

Stephen C.  |  Overall Experience 
Rating:
5.0

Excellent facility. Sometimes number of staff to take care of customers not adequate

SAMUEL M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lyndia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gloria h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dedrick G.  |  First Impressions 
Rating:
5.0

Excellent customer service and very convenient location!!!

KIMBERLY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDGAR C.  |  First Impressions 
Rating:
3.0

The first people I interacted with were great and helped me right away, and suggested a better storage unit than I had chosen. The last interactions were not so pleasant especially from the owner/ general manager of the facility. There is no reason to ask for so much personal information and then when asked why it's needed when all other information was given, the answer is "because that's the way it is". That's not a good reason to ask for something and when told there are no more things to give should be acceptable and you move on. I should not be then threatened to have to move out of my unit I just purchased and moved into because of this. Then speaking to the next person above that and get the same excuse is unacceptable. Your policy needs to be updated and your computers need to allow people using them to continue on without delay. Then after all of that be charged for 2 extra days of use of equipment when it was barely over 1 day is also unacceptable especially moving from another state and having to pack and travel.

nathan s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geise R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jana S.  |  Overall Experience 
Rating:
5.0

It was easy-peasy to register for a unit and the unit itself has very easy access for me, as it Is at ground level. The unit is clean and roomy. Our things fit in perfectly!

Jana S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tara b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Warren R.  |  First Impressions 
Rating:
5.0

Excellent customer service and very clean

Ronnie Lee K.  |  First Impressions 
Rating:
5.0

These guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.

nancy h.  |  First Impressions 
Rating:
5.0

I must take the opportunity to praise the staff of this facility. Cheryl, and Tim were incredibly helpful, positive and proactive. They advocated for us as people, not just a number.

RICHARD W.  |  First Impressions 
No reviews have been submitted for this location.

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