Customer Reviews for U-Haul Moving & Storage at Broad St

2,901 comentarios

1589 Broad St   Augusta, GA 30904
(Old Claussen Bakery Bldg)

(706) 722-4396

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(706) 722-4396

1589 Broad St
Augusta, GA 30904
(Old Claussen Bakery Bldg)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

adrien f.  |  Overall Experience 
Clasificación:
4.0

I would not recommend anyone use the 5x8 trailer because it was too light on the tongue and bounced extremely bad even after it was fully loaded

Warren B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLIOT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward P. 
Clasificación:
5.0

Great customer from Mr. J. He was very professional and enthusiastic about serving his customers. I would highly recommend others to his U-Haul location.

GILBERT P. 
Clasificación:
5.0

Nothing you guys were amazing

JAUNCHELLE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tammarra Starr S.  |  First Impressions 
Clasificación:
5.0

Employees are so freaking nice

Doris S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andreas S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ruthie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah H. 
Clasificación:
2.0

My reserved trailer was not there when I arrived , had to wait , the reservations don't really mean anything.

Woodrow M. 
Clasificación:
5.0

Very friendly and accommodating staff.

Marvin C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Curtis B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Don V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus J. 
Clasificación:
5.0

Everything was great for me. The only problem I had was I asked for two dollys and got charged for two but only received one in the truck

Phylicia O. 
Clasificación:
1.0

I appreciated this particular office on Board St. The truck I rented had no working air and it was 94 degrees with heat index of 101. This is unacceptable and we don't feel that we should had to pay full price for inadequate equipment in such conditions. I made the store manage aware once we return the hot ass truck. Sedric 7062315935 sedric@forcesunited.org

Sedric C. 
Clasificación:
4.0

The representative never came out as the sign said so we finally took the key inside and they said we were fine to go and they would inspect later. I took pictures for our backup but don't tell us to wait for rep if no one is going to come out. It was not busy.

Anthony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hyechong M. 
Clasificación:
5.0

The staff was very nice and pleasant. I was in and out in no time, both picking up the vehicle and returning it.

Jocelyn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Erik S.  |  First Impressions 
Clasificación:
5.0

My original pick up location was at a different place. Unfortunately, another customer parked a large u-haul in front of my rental and I was unable to complete an after hours pick up. I called u-haul and they were able to switch the rental to the broad street location where they quickly got the truck ready and out the door in 15 minutes. Thank you for the great service.

Jason B. 
Clasificación:
2.0

Ya'll gave me a truck with a flat tire. Drove it less than 1/4th of a mile before I realized the indicator was on. Called the Uhual location I picked it up from and the rep wasn't helpful at all. Told him to add it to the notes saying something was wrong with the tire because I couldn't tell if there was a nail or something. Not sure if its still leaking air. AND the tank wasn't completely full when I got it. So when I went to fill up I spent $25 on gas for driving only 21 miles AND yall didn't record the milage correctly so I got charged for 28 miles instead of the 21 miles I actually drove.

Brandon E. 
Clasificación:
5.0

Great service

Linda I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aileen B. 
Clasificación:
5.0

The lady who helped me was 1000% professional, nice, and fun! Super hard working and seems very loyal to UHaul.

nathan K. 
Clasificación:
5.0

Friendly, professional staff: super fast check-in, truck drive like a dream. A+++++!

Steven M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan T. 
Clasificación:
5.0

More fully staffed

Art C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Moses W. 
Clasificación:
5.0

Excellent customer service

Gretchen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

The staff at this location was outstanding very helpful an attentives. Keep up the great work.

Melvin W. 
Clasificación:
5.0

The location I turned it in at did an outstanding job, was very professional.

APRIL R. 
Clasificación:
5.0

Manager was great and friendly. Got me taken care of in a professional and timely manner.

Troy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian E. 
Clasificación:
5.0

Faster service. There never seems to be enough cashiers. The process is long.

Lisa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

Again, the attendants were Polite and helpful.

Clifford M. 
Clasificación:
5.0

Have not received my final bill from the extra miles I paid for and did not use. The staff at the broad st location in augusta ga is outstanding.

BRIAN A. 
Clasificación:
5.0

Rare customer service excellence. Very nice!

Amil H. 
Clasificación:
5.0

El cliente no dejó un comentario.

katianna S. 
Clasificación:
5.0

I ALWAYS rent from the broad street location!! They always make sure I have a positive experience

Elizabeth M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim M. 
Clasificación:
1.0

This was my first experience and my last If I could give a low score I would they were very unprofessional. I smell drug use upon arrival they couldn't find my keys which set me back 30 mins so when I finally got in the truck I smelled drug use inside of It too and I got unrelated charges among other charges I was not aware of.When returning the u -haul. And I was never told about the gas fee even after I put gas in it after driving 20 min the gas light came on so once I when to return it they were in the office and smell more drug use so they wouldn't let in to return key and told me to put in the door and they would get it I will never ever come back and rent a U-haul or recommend them to anyone else and thinking about taking it farther and reporting U-Haul to the BBB

Ernest H. 
Clasificación:
2.0

I was charged for extra storage bins that I didn't receive after reserving 22 at the location. A hold was placed on the account to make corrections, that didn't happen and I'd accrued an additional $11.00… no reimbursement. I was informed I'd be reimbursed for incorrect number of storage bins when I returned the equipment and that didn't happen.

Dana H. 
Clasificación:
5.0

Prohibit cigarette smoking in the cabin of the truck.

Satish K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela B. 
Clasificación:
1.0

I have emailed not only the local mgr but Joe the president as well. Equipment suspension, rack and pinion are bad. Took over a week to give me the contact. I fear that they will place another unsuspecting customer in this vehicle and something worse will happen.

RICHARD S. 
Clasificación:
5.0

This service is always very professional an they go out there way to look out for me. They know me well I only rent a truck to go get a lot of flowers or mulch. I don't call to reserve ahead of time I just walk in an see if they have a truck available an only need it for 3 hours at the most. I always put more gas back in the truck an wash it down to say thanks for them looking out for me so I really appreciate this store that is less then a half of mile from my house.

Sebrena M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alex F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
5.0

exceptionally cheerful and helpful employees

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tristam B. 
Clasificación:
2.0

Some of the manager you had did a poor job not all of them with some of them

christopher p.  |  Overall Experience 
Clasificación:
4.0

We went to this location on Friday. The staff was ok, at best. We were told to reserve online. We did that. When we showed up on Saturday to pick up the truck, Wade was there and extremely helpful and super friendly! Thank you, Wade!

John V. 
Clasificación:
5.0

The broad street team was extremely helpful. I was sent to the wrong location from a previous uhaul location which was 1647 Gordon hwy Augusta Ga, rep was fast talking, make reservations & told me to go to broad street & she gave me the address. When I got there the reservation for for another location which was across town, inconvenience. The broad street team ensured that they will take care of me & apologized for the mixed up & I was able to rent a Uhaul. I will always handle my business there going forward. ¡Gracias!

Tyrone J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy J. 
Clasificación:
3.0

The front seat cargo van floors and cup holders were dirty. There were several bits of hard dog food in the bed of the cargo van. The gas tank was on E and the orange empty light was on as soon as I got into the rental. Luckily there was a gas station two blocks up. The air conditioner in the cargo van worked great!

Chelsea H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Penelope A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dionne A. 
Clasificación:
5.0

Excellent service!

Carmen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

barry T. 
Clasificación:
5.0

Used email or send text for a reminder on returning equipment time

Louise M. 
Clasificación:
5.0

Very helpful

SUSAN S.  |  First Impressions 
Clasificación:
5.0

Nothing! Your employee was very friendly and professional

Tommy W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Chandra M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

adrien f.  |  First Impressions 
Clasificación:
5.0

Check-in and the U-Haul Self-Checkout application were incredibly easy. Vast improvement from my previous experience. Nearly perfect!

Ronald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc A. 
Clasificación:
5.0

The manager that assisted me was top notch and very cool under a stressful Sat morning backup! I was impressed with his courtesy and speed of service!

Tommy H. 
Clasificación:
5.0

staff was very helpful and efficient when i dropped off. 10/10

Joshua J. 
Clasificación:
5.0

Excellent service support before, during and after trailer pick-up.

Kelly K. 
Clasificación:
5.0

The general mgr for this location he is amazing. He expressed compassion for what I had gone through with my experience with the company. He takes pride with your company values .

LATAVEIA A. 
Clasificación:
3.0

have the equipment available per confirmation and not require customer to go to another site to pick up unavailable equipment (car hauler). Check engine light on at pickup and told not to worry about it. No attempt to compensate for U-Haul's mistakes.

stan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew J. 
Clasificación:
4.0

Hire a person just for customer service only so that customers do not have to wait 15 to 20 minutes or longer for someone to get into the office. And thats every location i have been, but once I received customer service it was a great experience.from both locations.

Latonya L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith C. 
Clasificación:
5.0

El cliente no dejó un comentario.

chadwick P. 
Clasificación:
4.0

There was only one man working on Saturday morning. There was a line of people for hours. He was doing a great job juggling everything, but needed a lot more help. Give that man a raise.

Treena F. 
Clasificación:
5.0

Always

Alan E. 
Clasificación:
5.0

Everything was okay ✅

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew T. 
Clasificación:
5.0

The employee here was helpful, pleasant, and efficient!

Heather W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olympia H. 
Clasificación:
5.0

Customer service was amazing and the process was super quick!!

Kristi C. 
Clasificación:
5.0

Outstanding service and friendly service, keep up the good work.

Wilford R. 
Clasificación:
1.0

The Uhaul attendant was overwhelmed and could not handle the office by himself. They did not have furniture pads either. What U-Haul service center runs out of furniture pads? I had a Guaranteed reservation for another location but they failed to have the truck that I reserved and confirmed. They sent me to the location that I got the truck from and did not have furniture pads. So long story short. I had to go to a third location to get the furniture pads. At each of these location I had to provide my ID card and credit card. No problem, but why are they entering this information that I already did on line. Double the work. Why did I even bother to reserve the truck and pads on line if Im going to be sent all over town to get what I need. And then I have to wait on them to re-enter all this information into their computer. Now I am a few hours past the original requested pick up time. I requested this time be adjusted to meet the actual pick up time but the man said the computer did it automatically. When I returned the truck I was charged and extra day. Thanks U-Haul

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kate M. 
Clasificación:
5.0

After seven rentals over the past three months, my move is complete. Because of the availability of trucks and packing materials and the great staff, my move went smoothly. I want to thank each of them personally, Sierra, Jay, Mr. Neal, Al, and Mr. Towns, for everything they have done to assist me during this transition. I highly recommend this location to anyone who inquires about moving services.

Felecia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg B. 
Clasificación:
1.0

My storage was auctioned off and my husband passed away from covid so I felt really bad about the Uhaul experience I had in the pandemic not being financially able to keep up with my account and lost all the things that we worked and earned. I'm grieving for the things that I tried to hold onto, but lost in your storage facility. Hopefully I'll get pass it one day. Your General Manager thought I would be able to get it out, but it was and still is a pandemic in our country and it has affected everyone including me and my family as we lost or mother recently also and everything she had in another Uhaul facility as well under the same circumstances. Janice Kelly-DANFORTH

Janice K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KANISHA W.  |  First Impressions 
Clasificación:
3.0

The unit door was broken so I had to be moved to another unit. There was only one person who could help me and he was busy doing something else. I waited over 3o minutes. I came back later and an additional 30 minute wait ensued. Finally I got moved in. There was no lock in the unit as promised. The access code didn't work so they had to let me in manually. When I came back with a second load the gentleman working the evening informed me that I had to input my access code in two places The access door worked fine after that. Everything is fine now. The check in was not smooth though.

Anthony R.  |  Online Move In 
Clasificación:
1.0

I was told while booking the space that I would have a 23 x 10 x 10, or something like that. When I arrived at the facility that space at already been taken and now I'm in a super small unit and my stuff does not fit, I had to take half of the stuff back in the truck to my residence and I'm very dissatisfied.

KALEB D.  |  First Impressions 
Clasificación:
5.0

The staff went over and beyond!! Rented a storgae that the csr thought would fit how ever I would need an additonal unit. The csr didn't have anything bigger so to accommodate my needs she gave the second one for free!! Fast respectful over and beyond.

Rebecca T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  Overall Experience 
Clasificación:
2.0

A lot of homeless people hanging around. If it rains water is a foot deep out front no drainage system overpriced.a lot of my stuff mildewed. Nobody ever answers phone there.

billy g.  |  Overall Experience 
Clasificación:
5.0

the employees were so helpful, professional, and kind.

Hale C.  |  Overall Experience 
Clasificación:
5.0

The only problems I have is no one ever answers the phone

Michelle C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele M.  |  Overall Experience 
Clasificación:
5.0

all of the employees were so helpful and kind.

Hale C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET G.  |  First Impressions 
Clasificación:
5.0

Thank you. If I ever need these services again, I’ll definitely be back. :)

Christina R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dashae H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

faye e.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LENNON M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laquanda J.  |  Overall Experience 
Clasificación:
3.0

Thanks for the 5 years of use of your facility.

ERNEST I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CIYEVA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  First Impressions 
Clasificación:
4.0

THE CUSTOMER SERVICE WAS VERY GOOD, THE EMPLOYEES WAS VERY HELPFUL

lelia s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel M.  |  First Impressions 
Clasificación:
5.0

Thank you..

lashawn C.  |  Overall Experience 
Clasificación:
5.0

Awesome kind gentleman helped me. Even helped me look for the key I lost. Went out their way to help me.

Lisette M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

rocky w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara g.  |  Overall Experience 
Clasificación:
4.0

Staff was friendly and helpful

John S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine I.  |  Overall Experience 
Clasificación:
5.0

Great place that I always use very professional

SEBRENA M.  |  Overall Experience 
Clasificación:
5.0

Ms. Cheryl and her staff had really been nothing but caring, kind and understanding. Ms. Cheryl was always there when and if something was wrong. I appreciate her so much. Thanks Ms Cheryl, Paula Lamar

PAULA L.  |  Overall Experience 
Clasificación:
5.0

Welcoming staff, professional, and well maintained location

Roberto A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shonta H.  |  First Impressions 
Clasificación:
3.0

My unit, 0143, had problems with the ceiling and the walls. Leak, damp, paint flaking everywhere. Ruined some of my things.

Stephen C.  |  Overall Experience 
Clasificación:
5.0

Excellent facility. Sometimes number of staff to take care of customers not adequate

SAMUEL M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lyndia J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gloria h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dedrick G.  |  First Impressions 
Clasificación:
5.0

Excellent customer service and very convenient location!!!

KIMBERLY G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR C.  |  First Impressions 
Clasificación:
3.0

The first people I interacted with were great and helped me right away, and suggested a better storage unit than I had chosen. The last interactions were not so pleasant especially from the owner/ general manager of the facility. There is no reason to ask for so much personal information and then when asked why it's needed when all other information was given, the answer is "because that's the way it is". That's not a good reason to ask for something and when told there are no more things to give should be acceptable and you move on. I should not be then threatened to have to move out of my unit I just purchased and moved into because of this. Then speaking to the next person above that and get the same excuse is unacceptable. Your policy needs to be updated and your computers need to allow people using them to continue on without delay. Then after all of that be charged for 2 extra days of use of equipment when it was barely over 1 day is also unacceptable especially moving from another state and having to pack and travel.

nathan s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Geise R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLEY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jana S.  |  Overall Experience 
Clasificación:
5.0

It was easy-peasy to register for a unit and the unit itself has very easy access for me, as it Is at ground level. The unit is clean and roomy. Our things fit in perfectly!

Jana S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIA D.  |  First Impressions 
Clasificación:
5.0

Helpful, and very friendly and made everything easy.

DEZA L.  |  Overall Experience 
Clasificación:
4.0

The floor was shining and clean all the time. I had a great experience with your u haul company.

NATHANIEL H.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and knowledgeable and willing to assist . The truck was ready as scheduled . Checked in and out with very little wait time. The staff on Broad Street rocks. Thank you Uhaul.

Lila S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey T.  |  Overall Experience 
Clasificación:
5.0

During the 3 years, I used the storage facility I was extremely pleased with the service and the way the facility was maintained.

RICHARD K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

timekia m.  |  Overall Experience 
Clasificación:
1.0

The manger lady is got a rude and cold way of her and I felt as she didn't care for others respectful and she was not a happy or cheerful or friendly

April C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tara b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC S.  |  Overall Experience 
Clasificación:
3.0

Was told wrong number to unit and it was to hot in there still need more flow of air in walking area to units ..

April C.  |  First Impressions 
Clasificación:
5.0

Ladies providing service were knowledgeable and helpful. Helped guide truck so ramp would go into storage facility. Clean storage space and very convenient.

Brian A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Warren R.  |  First Impressions 
Clasificación:
5.0

Great people, kind and helpful and professional.

Jason D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jose h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael r.  |  Overall Experience 
Clasificación:
5.0

Ladies were very helpful. Helped pull ramp out from truck.

Brian A.  |  First Impressions 
Clasificación:
5.0

The staff was excellent in every aspect of service at uhaul from the very first day to the very end. I would highly recommend U-Haul at broad street in Augusta ,Ga. Thank you and may God bless you all

Ira B.  |  Overall Experience 
Clasificación:
5.0

Everyone was always very helpful and friendly

anglea m.  |  Overall Experience 
Clasificación:
3.0

The gentlemen that work there were great. They understood what true customer service was. I can say the same about the ladies that worked there. It seemed like they didn't care and were very rude and didn't care for my needs

DeShaun J.  |  Overall Experience 
Clasificación:
2.0

There are no numbers on outdoor units and the workers don't even know which is which. They moved me in to one that was owned by someone else and I had to move out after unloading all my household goods into the unit. Slow response times and overall poorly managed property.

Tyler F.  |  Overall Experience 
Clasificación:
2.0

Uhaul need to make it a way if u rent a storage unit u get a free truck after move out

Monica H.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service and very clean

Ronnie Lee K.  |  First Impressions 
Clasificación:
5.0

These guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.

nancy h.  |  First Impressions 
Clasificación:
3.0

Y’all didn’t check my storage unit and someone put their stuff in it and it ran my bill up but you did take it once you talked to me

Betty O.  |  Overall Experience 
Clasificación:
5.0

Great storage place with plenty of carts available plus a dock. Security is great. Customer service was great.

LINDA D.  |  Overall Experience 
Clasificación:
1.0

the manager was rude. they didn’t have the largest size storage unit i wanted. and then charged me for both. every tim i called or cane in person the manager was not there. never returned my call

Kenneth F.  |  Overall Experience 
Clasificación:
5.0

Nice and very helpful, caring staff.

lisa b.  |  Overall Experience 
Clasificación:
5.0

Good customer service

Shamika S.  |  First Impressions 
Clasificación:
5.0

Nice meat clean and the customer service was great

marty m.  |  First Impressions 
Clasificación:
2.0

Needs to be cleaner and no one worked promptly

Rafael P.  |  Overall Experience 
Clasificación:
5.0

I must take the opportunity to praise the staff of this facility. Cheryl, and Tim were incredibly helpful, positive and proactive. They advocated for us as people, not just a number.

RICHARD W.  |  First Impressions 
Clasificación:
5.0

Cheryl. the manager, exceeded our expectations. She was proactive, polite and very helpful. We could not have asked for better service or assistance.

RICHARD W.  |  Overall Experience 
Clasificación:
1.0

the staff was great. but the faculty is terrible. it looks unsecure. it needs much improvement. needs an elevator. not appealing at all. if i did not have movers there. i would not have stored my it

Kenneth F.  |  First Impressions 
Clasificación:
1.0

Several of our stored box's got wet. The staff offered no help or solutions. We paid for the month of November and vacated it on 11/9/19 but were not offered a rebate for unused time. Total rip off.

George S.  |  Overall Experience 
Clasificación:
5.0

The staff I dealt with at the U-Haul Moving & Storage on Broad St in Augusta, GA were so friendly. Wonderful customer service!

denise a.  |  First Impressions 
Clasificación:
5.0

Aaa

George S.  |  First Impressions 
Clasificación:
4.0

Ninguno

Michael T.  |  First Impressions 
Clasificación:
5.0

Very friendly staff.

Alvin T.  |  Overall Experience 
Clasificación:
5.0

I have been using this facility for many years and have always been pleased. Ms Cheryl Taylor does a very good job

ALBERT B.  |  Overall Experience 
Clasificación:
1.0

I would never recommend Uhaul to anyone and will never deal with Uhaul again.

tanner b.  |  Overall Experience 
Clasificación:
4.0

The rolling carts and loading dock are helpful for getting stuff in and out. The wait at the desk is long but luckily you only have to do that once.

Thomas C.  |  Overall Experience 
Clasificación:
4.0

Facility was not easy to access by phone. My storage unit spider webs in it when I moved in. Not sure if that is normal.

Solvanga S.  |  Overall Experience 
Clasificación:
3.0

We never took posession of the unit we reserved in April, but was charged 3 months in a row, took me several calls to get this fixed...still getting a bill in July?? Needed outside unit, to small insi

Carol R.  |  Overall Experience 
Clasificación:
1.0

Employees were very nice and friendly. You guys' policy blows. I had an unnecessarily hard time closing my unit, and was on the phone for nearly 30 minutes for something that was a 5 minute affair.

Damion P.  |  Overall Experience 
Clasificación:
5.0

The management in Riverdale was very inappropriate I wish the worst on fuzzy the manger the truck he gave me blew hot air inside the truck from engine he knew this refuse to give any other truck..

Anthony D.  |  First Impressions 
Clasificación:
5.0

The people here were very nice and polite and timely.

Solvanga S.  |  First Impressions 
Clasificación:
3.0

Too expensive

Suzanne B.  |  Overall Experience 
Clasificación:
3.0

Ninguno

ALAN E.  |  First Impressions 
Clasificación:
4.0

The staff at the Broad street location are great. My only issue with this Uhaul experience has been with the Ubox service and billing. It's been a battle every month.

Matthew C.  |  Overall Experience 
Clasificación:
5.0

Super crew, professional and very helpful.

kay l.  |  Overall Experience 
Clasificación:
5.0

Great customer service.

kay l.  |  First Impressions 
Clasificación:
5.0

They staff was awesome...

jose h.  |  First Impressions 
Clasificación:
5.0

Best customer service, bar none, with friendly people

Joseph M.  |  Overall Experience 
Clasificación:
5.0

From the moment I entered your store I was pleased. Thank you . I always felt safe.

Kathryn J.  |  Overall Experience 
Clasificación:
4.0

Office staff was great. Facility was clean. I work from 8am-6pm so the only thing I wished is that there was 24 access to the storage units.

DURWIN K.  |  Overall Experience 
Clasificación:
4.0

Gracias 

william c.  |  First Impressions 
Clasificación:
4.0

thanks

BETTY M.  |  Overall Experience 
Clasificación:
5.0

All the associates were great.

Andreaka B.  |  Overall Experience 
Clasificación:
5.0

This uhaul service was great

Andreaka B.  |  First Impressions 
Clasificación:
5.0

great staff! many thanks!

laura m.  |  Overall Experience 
Clasificación: