El cliente no dejó un comentario.Tristam B.
Customer Reviews for U-Haul Moving & Storage at Broad St
Augusta, GA 30904
(Old Claussen Bakery Bldg)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Some of the manager you had did a poor job not all of them with some of themchristopher p. | Overall Experience
We went to this location on Friday. The staff was ok, at best. We were told to reserve online. We did that. When we showed up on Saturday to pick up the truck, Wade was there and extremely helpful and super friendly! Thank you, Wade!John V.
The broad street team was extremely helpful. I was sent to the wrong location from a previous uhaul location which was 1647 Gordon hwy Augusta Ga, rep was fast talking, make reservations & told me to go to broad street & she gave me the address. When I got there the reservation for for another location which was across town, inconvenience. The broad street team ensured that they will take care of me & apologized for the mixed up & I was able to rent a Uhaul. I will always handle my business there going forward. ¡Gracias!Tyrone J.
El cliente no dejó un comentario.Tracie S.
El cliente no dejó un comentario.Philip B.
El cliente no dejó un comentario.Jeremy J.
The front seat cargo van floors and cup holders were dirty. There were several bits of hard dog food in the bed of the cargo van. The gas tank was on E and the orange empty light was on as soon as I got into the rental. Luckily there was a gas station two blocks up. The air conditioner in the cargo van worked great!Chelsea H.
El cliente no dejó un comentario.Penelope A.
El cliente no dejó un comentario.Dionne A.
Excellent service!Carmen S.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.barry T.
Used email or send text for a reminder on returning equipment timeLouise M.
Very helpfulSUSAN S. | First Impressions
Nothing! Your employee was very friendly and professionalTommy W.
El cliente no dejó un comentario.Chandra M. | Overall Experience
El cliente no dejó un comentario.adrien f. | First Impressions
Check-in and the U-Haul Self-Checkout application were incredibly easy. Vast improvement from my previous experience. Nearly perfect!Ronald B.
El cliente no dejó un comentario.Marc A.
The manager that assisted me was top notch and very cool under a stressful Sat morning backup! I was impressed with his courtesy and speed of service!Tommy H.
staff was very helpful and efficient when i dropped off. 10/10Joshua J.
Excellent service support before, during and after trailer pick-up.Kelly K.
The general mgr for this location he is amazing. He expressed compassion for what I had gone through with my experience with the company. He takes pride with your company values .LATAVEIA A.
have the equipment available per confirmation and not require customer to go to another site to pick up unavailable equipment (car hauler). Check engine light on at pickup and told not to worry about it. No attempt to compensate for U-Haul's mistakes.stan P.
El cliente no dejó un comentario.Sarah M.
El cliente no dejó un comentario.Matthew J.
Hire a person just for customer service only so that customers do not have to wait 15 to 20 minutes or longer for someone to get into the office. And thats every location i have been, but once I received customer service it was a great experience.from both locations.Latonya L.
El cliente no dejó un comentario.Keith C.
El cliente no dejó un comentario.chadwick P.
There was only one man working on Saturday morning. There was a line of people for hours. He was doing a great job juggling everything, but needed a lot more help. Give that man a raise.Treena F.
Everything was okay âœ…Robert W.
El cliente no dejó un comentario.Tyler M.
El cliente no dejó un comentario.Teresa H.
El cliente no dejó un comentario.Matthew T.
The employee here was helpful, pleasant, and efficient!Heather W.
El cliente no dejó un comentario.Olympia H.
Customer service was amazing and the process was super quick!!Kristi C.
Outstanding service and friendly service, keep up the good work.Wilford R.
The Uhaul attendant was overwhelmed and could not handle the office by himself. They did not have furniture pads either. What U-Haul service center runs out of furniture pads? I had a Guaranteed reservation for another location but they failed to have the truck that I reserved and confirmed. They sent me to the location that I got the truck from and did not have furniture pads. So long story short. I had to go to a third location to get the furniture pads. At each of these location I had to provide my ID card and credit card. No problem, but why are they entering this information that I already did on line. Double the work. Why did I even bother to reserve the truck and pads on line if Im going to be sent all over town to get what I need. And then I have to wait on them to re-enter all this information into their computer. Now I am a few hours past the original requested pick up time. I requested this time be adjusted to meet the actual pick up time but the man said the computer did it automatically. When I returned the truck I was charged and extra day. Thanks U-HaulJames M.
El cliente no dejó un comentario.Cody M.
El cliente no dejó un comentario.Gary B.
El cliente no dejó un comentario.Kate M.
After seven rentals over the past three months, my move is complete. Because of the availability of trucks and packing materials and the great staff, my move went smoothly. I want to thank each of them personally, Sierra, Jay, Mr. Neal, Al, and Mr. Towns, for everything they have done to assist me during this transition. I highly recommend this location to anyone who inquires about moving services.Felecia B.
El cliente no dejó un comentario.Austin C.
El cliente no dejó un comentario.Greg B.
El cliente no dejó un comentario.Rodney M.
Wade is a fantastic manager. He has been just absolutely wonderful in everything from start to finish when our moving company needs last minute service. Our company is brand new here in Augusta and he has gone above and beyond to help us when in need. Just a pleasant experience every time I walk in there.David B.
Unfortunately only one person was working that morning and he had customers stacked up. He did a great job of trying to accommodate and multi-tasking. When additional help showed up at 1030am they were not enthusiastic about getting the customers their rentals. It took an hour to pick up a trailer and I had all my documents preloaded onto the app.Scott L.
Required me to fold padding blankets or be charged $25.00. Did not see this in my contract nor was I advised of such requirment/backcharges!!!!Chuck S.
Nice, friendly staff. Ready as promisedChristene P.
Service is good and always helpfulWilford C.
Check to make sure the vehicle is functioning properly. I was provided a truck to take out on the road for my move which had no working signal lights or tail lights when braking. When I returned the truck and told the guy at the counter his reply was, "We're not mechanics."Brittany S.
None, everything was excellentLatoshia M.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.Joseph V.
It is impossible to improve PERFECTION. Staff: Professional, very polite, knowledgeable, and cheerful U-Haul: Very clean. Even the bed of the truck was immaculate. Check in /out: Fast and easy Keep up the good work team. Kudos to you on a job very well done!!! I will use this location for all of my travel needs and definitely will recommend this location to all of my friends/family/associates. Cilicia Q.
BEST CUSTOMER SERVICE EVER!!!!!! They were very helpful, polite, knowledgeable and fast even though there were a lot of customers. I will always go to this location.MAZELL D.
El cliente no dejó un comentario.Janet K.
El cliente no dejó un comentario.Edwin M.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Jermaine J.
El cliente no dejó un comentario.Nicholas U.
El cliente no dejó un comentario.Wanda W.
My truck is currently not driveable, and I needed to pick up a large piece of furniture. I used the app, but it only showed 10' trucks available. Al and Mr. Neal, got me in a van and to my pickup appt on time. Mr. Neal showed me how to open all the doors to ensure damage-free loading. It is always a pleasure renting from this location. All employees are professional, courteous, and helpful.Felecia B.
You guys are goodJoseph H.
Fast and easy in and out !!!!Richard M.
I've had the pleasure of picking up equipment at this facility several times over the last few months. The cleanliness of the office space has drastically improved since my first visit. It's visually and aesthetically appealing, and it smells clean and well maintained. As always, the staff, Mr. Wade and Mrs. Sierra were friendly, professional, and helpful during my visit. I will rent a few more times during my move this month and look forward to their assistance each time.Felecia B.
El cliente no dejó un comentario.Joseph M.
El cliente no dejó un comentario.Ryan H.
El cliente no dejó un comentario.John R.
The staff at this location are always positive and friendly. They work hard to get customers what they need.JEFFREY C.
Don't overcharge and make sure trucks are cleanChristopher P.
Everything was great customer service was excellent everything was ready upon picking it up turning it all I need is just my refund $9.-'10. Balance left. Thank uSherry W.
Disappointed that I had was given a pick up truck, told it had 3/4 of tank when it had less than a 1/4 of a tank. Kept it for 1 hour and charged $70! Never again!Michele H.
I had reserved a 17 foot truck to be picked up after Uhaul closing hours. Brandy called me saying they didn't have 17 but she'd hook me up with a 20 at no extra cost. Great, except Brandy didn't code the reservation as mobile pickup, as I originally had it. I lost 12 hours of driving time because eibhad to come back the following morning at 7am to get the truck. When I explained this all to Wade the following morning, he apologized AND gave me a discount to make it up to me. Beyond that, he was pleasant and super friendly. The ideal customer experience.Francisco T.
Mr. wade and his crew is amazing.Dominique S.
Have more than one representative taking care of ALL aspects of U-Haul. He did a excellent job, but would have been faster if he wasn't alone!Michael A.
El cliente no dejó un comentario.Joe S.
Always professional. Always on time.Dwight K.
El cliente no dejó un comentario.Christerphine N.
For me, moving has been a two-month ordeal. I have needed several rentals. This is my fourth rental from this location. During each rental experience, I have received superb service from each customer service rep and the general manager. They all know I am a single female with minimal moving help, so each time I leave, they ensure the equipment is hooked up correctly and working as expected. Because of their attention to detail, I feel safe and secure while using this equipment.Felecia B.
Great customer service. Manager knows the business. Will use again.CEDRICK K.
Fast checkout, perfect check-in. The vehicle performed perfectly, smooth drive and comfortable cab. The front-end alignment was obviously completed on this vehicle. Steering, handling, and smooth ride at speed up to 70mph.Ronald B.
El cliente no dejó un comentario.Daniel S.
El cliente no dejó un comentario.Terri M.
Best move with movers very pleasant helpfulJUDY T.
Extraordinario servicio al clienteTeresa H.
El cliente no dejó un comentario.Foried J.
Speed up the check out process.Tamara W.
How is it you pay19.95 to rent a haul Truck to move things in town not out and end up paying almost 85.00 this is a completely a reap-off. Not ever again what a disgrace.: Thanks for nothing...Sheila F.
El cliente no dejó un comentario.MARTIN R.
The GM (Mr. Towns) and staff (Cierra, Al, and Mr. Neal) at the Broad St. location were courteous, professional, knowledgeable, and accommodating to my unique circumstances. They were able to reserve a 26-foot truck for my extended need. I will use this facility for my future moving and storage needs.Felecia B.
Perfect as is!Angela A.
El cliente no dejó un comentario.Rashida M.
The remote check-in App. It's ineffective. The system cycled for 20 minutes without indicating there was a problem. The representative had to stop the process. Only then did we find there was a problem with the back-side photo.Ronald B.
El cliente no dejó un comentario.Roger J.
El cliente no dejó un comentario.Brian R.
The point of sale machine is broken. It didn't make for an unpleasant experience, but it did slow down the process and several people got upset at the wait.Brad T.
El cliente no dejó un comentario.Donna C.
The gentleman working the desk when I picked up the truck was helpful and friendly, and the return process was quick and easy.Bryan A.
Nothing. It was like a well oiled machine.Teresa R.
Awesome customer serviceRichard F.
My storage was auctioned off and my husband passed away from covid so I felt really bad about the Uhaul experience I had in the pandemic not being financially able to keep up with my account and lost all the things that we worked and earned. I'm grieving for the things that I tried to hold onto, but lost in your storage facility. Hopefully I'll get pass it one day. Your General Manager thought I would be able to get it out, but it was and still is a pandemic in our country and it has affected everyone including me and my family as we lost or mother recently also and everything she had in another Uhaul facility as well under the same circumstances. Janice Kelly-DANFORTHJanice K. | Overall Experience
El cliente no dejó un comentario.KANISHA W. | First Impressions
The unit door was broken so I had to be moved to another unit. There was only one person who could help me and he was busy doing something else. I waited over 3o minutes. I came back later and an additional 30 minute wait ensued. Finally I got moved in. There was no lock in the unit as promised. The access code didn't work so they had to let me in manually. When I came back with a second load the gentleman working the evening informed me that I had to input my access code in two places The access door worked fine after that. Everything is fine now. The check in was not smooth though.Anthony R. | Online Move In
I was told while booking the space that I would have a 23 x 10 x 10, or something like that. When I arrived at the facility that space at already been taken and now I'm in a super small unit and my stuff does not fit, I had to take half of the stuff back in the truck to my residence and I'm very dissatisfied.KALEB D. | First Impressions
The staff went over and beyond!! Rented a storgae that the csr thought would fit how ever I would need an additonal unit. The csr didn't have anything bigger so to accommodate my needs she gave the second one for free!! Fast respectful over and beyond.Rebecca T. | First Impressions
El cliente no dejó un comentario.Michael C. | Overall Experience
A lot of homeless people hanging around. If it rains water is a foot deep out front no drainage system overpriced.a lot of my stuff mildewed. Nobody ever answers phone there.billy g. | Overall Experience
the employees were so helpful, professional, and kind.Hale C. | Overall Experience
The only problems I have is no one ever answers the phoneMichelle C. | First Impressions
El cliente no dejó un comentario.Michele M. | Overall Experience
all of the employees were so helpful and kind.Hale C. | First Impressions
El cliente no dejó un comentario.JANET G. | First Impressions
Thank you. If I ever need these services again, I’ll definitely be back. :)Christina R. | Overall Experience
El cliente no dejó un comentario.Dashae H. | First Impressions
El cliente no dejó un comentario.faye e. | First Impressions
El cliente no dejó un comentario.LENNON M. | First Impressions
El cliente no dejó un comentario.KAREN H. | Overall Experience
El cliente no dejó un comentario.Laquanda J. | Overall Experience
Thanks for the 5 years of use of your facility.ERNEST I. | Overall Experience
El cliente no dejó un comentario.CIYEVA G. | First Impressions
El cliente no dejó un comentario.Michael C. | First Impressions
THE CUSTOMER SERVICE WAS VERY GOOD, THE EMPLOYEES WAS VERY HELPFULlelia s. | Overall Experience
El cliente no dejó un comentario.Rachel M. | First Impressions
Thank you..lashawn C. | Overall Experience
Awesome kind gentleman helped me. Even helped me look for the key I lost. Went out their way to help me.Lisette M. | First Impressions
El cliente no dejó un comentario.rocky w. | Overall Experience
El cliente no dejó un comentario.Tara g. | Overall Experience
Staff was friendly and helpfulJohn S. | Online Move In
El cliente no dejó un comentario.Katherine I. | Overall Experience
Great place that I always use very professionalSEBRENA M. | Overall Experience
Ms. Cheryl and her staff had really been nothing but caring, kind and understanding. Ms. Cheryl was always there when and if something was wrong. I appreciate her so much. Thanks Ms Cheryl, Paula LamarPAULA L. | Overall Experience
Welcoming staff, professional, and well maintained locationRoberto A. | First Impressions
El cliente no dejó un comentario.Shonta H. | First Impressions
My unit, 0143, had problems with the ceiling and the walls. Leak, damp, paint flaking everywhere. Ruined some of my things.Stephen C. | Overall Experience
Excellent facility. Sometimes number of staff to take care of customers not adequateSAMUEL M. | Overall Experience
El cliente no dejó un comentario.Lyndia J. | Overall Experience
El cliente no dejó un comentario.gloria h. | Overall Experience
El cliente no dejó un comentario.Dedrick G. | First Impressions
Excellent customer service and very convenient location!!!KIMBERLY G. | Overall Experience
El cliente no dejó un comentario.EDGAR C. | First Impressions
The first people I interacted with were great and helped me right away, and suggested a better storage unit than I had chosen. The last interactions were not so pleasant especially from the owner/ general manager of the facility. There is no reason to ask for so much personal information and then when asked why it's needed when all other information was given, the answer is "because that's the way it is". That's not a good reason to ask for something and when told there are no more things to give should be acceptable and you move on. I should not be then threatened to have to move out of my unit I just purchased and moved into because of this. Then speaking to the next person above that and get the same excuse is unacceptable. Your policy needs to be updated and your computers need to allow people using them to continue on without delay. Then after all of that be charged for 2 extra days of use of equipment when it was barely over 1 day is also unacceptable especially moving from another state and having to pack and travel.nathan s. | First Impressions
El cliente no dejó un comentario.Stephen C. | Overall Experience
El cliente no dejó un comentario.Geise R. | Overall Experience
El cliente no dejó un comentario.SHIRLEY B. | First Impressions
El cliente no dejó un comentario.Jana S. | Overall Experience
It was easy-peasy to register for a unit and the unit itself has very easy access for me, as it Is at ground level. The unit is clean and roomy. Our things fit in perfectly!Jana S. | First Impressions
El cliente no dejó un comentario.STEPHANIA D. | First Impressions
Helpful, and very friendly and made everything easy.DEZA L. | Overall Experience
The floor was shining and clean all the time. I had a great experience with your u haul company.NATHANIEL H. | Overall Experience
The staff was very friendly and knowledgeable and willing to assist . The truck was ready as scheduled . Checked in and out with very little wait time. The staff on Broad Street rocks. Thank you Uhaul.Lila S. | Overall Experience
El cliente no dejó un comentario.Jeffrey T. | Overall Experience
During the 3 years, I used the storage facility I was extremely pleased with the service and the way the facility was maintained.RICHARD K. | Overall Experience
El cliente no dejó un comentario.timekia m. | Overall Experience
The manger lady is got a rude and cold way of her and I felt as she didn't care for others respectful and she was not a happy or cheerful or friendlyApril C. | Overall Experience
El cliente no dejó un comentario.tara b. | First Impressions
El cliente no dejó un comentario.ERIC S. | Overall Experience
Was told wrong number to unit and it was to hot in there still need more flow of air in walking area to units ..April C. | First Impressions
Ladies providing service were knowledgeable and helpful. Helped guide truck so ramp would go into storage facility. Clean storage space and very convenient.Brian A. | Overall Experience
El cliente no dejó un comentario.Warren R. | First Impressions
Great people, kind and helpful and professional.Jason D. | Overall Experience
El cliente no dejó un comentario.jose h. | Overall Experience
El cliente no dejó un comentario.michael r. | Overall Experience
Ladies were very helpful. Helped pull ramp out from truck.Brian A. | First Impressions
The staff was excellent in every aspect of service at uhaul from the very first day to the very end. I would highly recommend U-Haul at broad street in Augusta ,Ga. Thank you and may God bless you allIra B. | Overall Experience
Everyone was always very helpful and friendlyanglea m. | Overall Experience
The gentlemen that work there were great. They understood what true customer service was. I can say the same about the ladies that worked there. It seemed like they didn't care and were very rude and didn't care for my needsDeShaun J. | Overall Experience
There are no numbers on outdoor units and the workers don't even know which is which. They moved me in to one that was owned by someone else and I had to move out after unloading all my household goods into the unit. Slow response times and overall poorly managed property.Tyler F. | Overall Experience
Uhaul need to make it a way if u rent a storage unit u get a free truck after move outMonica H. | Overall Experience
Excellent customer service and very cleanRonnie Lee K. | First Impressions
These guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.nancy h. | First Impressions
Y’all didn’t check my storage unit and someone put their stuff in it and it ran my bill up but you did take it once you talked to meBetty O. | Overall Experience
Great storage place with plenty of carts available plus a dock. Security is great. Customer service was great.LINDA D. | Overall Experience
the manager was rude. they didn’t have the largest size storage unit i wanted. and then charged me for both. every tim i called or cane in person the manager was not there. never returned my callKenneth F. | Overall Experience
Nice and very helpful, caring staff.lisa b. | Overall Experience
Good customer serviceShamika S. | First Impressions
Nice meat clean and the customer service was greatmarty m. | First Impressions
Needs to be cleaner and no one worked promptlyRafael P. | Overall Experience
I must take the opportunity to praise the staff of this facility. Cheryl, and Tim were incredibly helpful, positive and proactive. They advocated for us as people, not just a number.RICHARD W. | First Impressions
Cheryl. the manager, exceeded our expectations. She was proactive, polite and very helpful. We could not have asked for better service or assistance.RICHARD W. | Overall Experience
the staff was great. but the faculty is terrible. it looks unsecure. it needs much improvement. needs an elevator. not appealing at all. if i did not have movers there. i would not have stored my itKenneth F. | First Impressions
Several of our stored box's got wet. The staff offered no help or solutions. We paid for the month of November and vacated it on 11/9/19 but were not offered a rebate for unused time. Total rip off.George S. | Overall Experience
The staff I dealt with at the U-Haul Moving & Storage on Broad St in Augusta, GA were so friendly. Wonderful customer service!denise a. | First Impressions
AaaGeorge S. | First Impressions
NingunoMichael T. | First Impressions
Very friendly staff.Alvin T. | Overall Experience
I have been using this facility for many years and have always been pleased. Ms Cheryl Taylor does a very good jobALBERT B. | Overall Experience
I would never recommend Uhaul to anyone and will never deal with Uhaul again.tanner b. | Overall Experience
The rolling carts and loading dock are helpful for getting stuff in and out. The wait at the desk is long but luckily you only have to do that once.Thomas C. | Overall Experience
Facility was not easy to access by phone. My storage unit spider webs in it when I moved in. Not sure if that is normal.Solvanga S. | Overall Experience
We never took posession of the unit we reserved in April, but was charged 3 months in a row, took me several calls to get this fixed...still getting a bill in July?? Needed outside unit, to small insiCarol R. | Overall Experience
Employees were very nice and friendly. You guys' policy blows. I had an unnecessarily hard time closing my unit, and was on the phone for nearly 30 minutes for something that was a 5 minute affair.Damion P. | Overall Experience
The management in Riverdale was very inappropriate I wish the worst on fuzzy the manger the truck he gave me blew hot air inside the truck from engine he knew this refuse to give any other truck..Anthony D. | First Impressions
The people here were very nice and polite and timely.Solvanga S. | First Impressions
Too expensiveSuzanne B. | Overall Experience
NingunoALAN E. | First Impressions
The staff at the Broad street location are great. My only issue with this Uhaul experience has been with the Ubox service and billing. It's been a battle every month.Matthew C. | Overall Experience
Super crew, professional and very helpful.kay l. | Overall Experience
Great customer service.kay l. | First Impressions
They staff was awesome...jose h. | First Impressions
Best customer service, bar none, with friendly peopleJoseph M. | Overall Experience
From the moment I entered your store I was pleased. Thank you . I always felt safe.Kathryn J. | Overall Experience
Office staff was great. Facility was clean. I work from 8am-6pm so the only thing I wished is that there was 24 access to the storage units.DURWIN K. | Overall Experience
Gracias william c. | First Impressions
thanksBETTY M. | Overall Experience
All the associates were great.Andreaka B. | Overall Experience
This uhaul service was greatAndreaka B. | First Impressions
great staff! many thanks!laura m. | Overall Experience
Ms. Taylor and others were great!william k. | Overall Experience
Ladies behind counter have been fantastic! Very happy customer!!david r. | First Impressions
Ms. Taylor and staff were very, very helpful.william k. | First Impressions
Good servicebrian c. | Overall Experience
The staff is awesomeHolly S. | First Impressions
Prompt and courteous service. Friendly very helpful making sure place is always clean and willing to provide the very best service. God Bless Gerard Hoosiergerard h. | Overall Experience