Comentarios de los clientes para U-Haul Moving & Storage at Broad St

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Broad St

Clasificación general:

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KELLY B.
Clasificación:

Make sure their things dont get ruined because of faulty equipment.

Zachary T.
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El cliente no dejó un comentario.

Michael C.
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El cliente no dejó un comentario.

Jason H.
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El cliente no dejó un comentario.

CYNTHIA A.
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The rental process was very smooth. Everyone was so friendly and helpful. Will definitely return for all my moving needs.

Cherie T.
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El cliente no dejó un comentario.

Bridget K.
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El cliente no dejó un comentario.

John D.
Clasificación:

Nothing

WILLIAM D.
Clasificación:

Need more help

WILLIAM D.
Clasificación:

Get more help.

Maurita P.
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El cliente no dejó un comentario.

charles C.
Clasificación:

Keep doin what they doin.

NANCY S.
Clasificación:

Nothing I am aware of.

Lawanda E.
Clasificación:

Only problem I have is that they charge you when you when making right and left turns basically any turn you do in a rental yourll get charge

David D.
Clasificación:

Great experience! Everyone was so nice

THERESA M.
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I was charged for 2 days and I only had it for 1 complete day. Then when I needed it a lil longer was told I needed to bring it bavk because it was already promised to someone else.

Taquilla J.
Clasificación:

Customer service there is horrible

Lee P.
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El cliente no dejó un comentario.

JEFFREY B.
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Great Staff, Great Service!

ALBERT M.
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I have been calling to discuss my bill. They don't answer the phone or respond to email.

BILL P.
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Very quick to respond at my arrival! Polite staff!

Timothy C.
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Cheryl and her team are friendly and courteous, knowledgeable about their products and services and accurately describe costs. I will recommend them to anyone renting equipment or storage in the Augusta area.

DABNEY E.
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El cliente no dejó un comentario.

NOLAN A.
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El cliente no dejó un comentario.

SEQUANNA A.
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El cliente no dejó un comentario.

Taylor H.
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El cliente no dejó un comentario.

Debra W.
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Excellent customer service. The woman who took our equipment was very friendly.

Jenna M.
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Both the young man who took the reservation ( do not remember his name) & Cheryl who checked us in/out were enormously helpful & informative, courteous and both were COVID-19 appropriate! I will recommend this agency!!

William M.
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El cliente no dejó un comentario.

EDWARD B.
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El cliente no dejó un comentario.

Terry D.
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El cliente no dejó un comentario.

James H.
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El cliente no dejó un comentario.

Lynn S.
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El cliente no dejó un comentario.

Teresa M.
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El cliente no dejó un comentario.

Nancy S.
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Awesome place

Erin C.
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El cliente no dejó un comentario.

frank R.
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The two women working in the office were delightful!! I had an excellent experience at both locations and will be back again soon. Thanks 😃

truman H.
Clasificación:

You need to have more 6X12 open trailers witjr rail gates. I had search all over Augusta and the surrounding area and only found this trailer and it was for local use only. I had wanted to pick this trailer up in Augusta and drop it in Greensboro. Ga,but had to bring it back to Augusta, This was 150 miles I had to drive to get it back to Augusta.

ANGELIA K.
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Cheryl excels in customer service and Id gladly recommended this location!

Leonard C.
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The lady staffer in Augusta was awesome! I wish I could call here by name.

linda J.
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El cliente no dejó un comentario.

john L.
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Windshield could have been cleaner. Especially on inside. Overall the guys were great picking up and dropping off.

Marty B.
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My gas was on the same level that I rented the unit. 5/8 of a tank or 9/16 of a tank? It was between 1/2 and 3/4 just like I received it. The truck ran great.

Cynthia M.
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They were so helpful, they answered all my questions

tara b. | First Impressions |
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El cliente no dejó un comentario.

Aretha E.
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Great Service

DAVID C.
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El cliente no dejó un comentario.

gabrielle O.
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Better customer service & guy that checked me in once I returned the truck didn't put it in the system so they later accused me of not turning it in smh will not be back at that location!

Julie H.
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Wonderful experience renting a moving truck thru UHaul. Experienced and knowledgeable staff on a Sunday, unheard of ! Will definitely rent from this location again.

Raimundo P.
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Excellent service! Very happy with how everything went and I would highly recommend this location!

Sara W.
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Everything went smoothly. Cheryl Taylor was absolutely wonderful! Her exemplary knowledge of the process, timely execution and kind nature are characteristics that are unfortunately not the norm. Kudos to Ms. Taylor and U-Haul! Thank you for making my move everything it could be!

LAWANDA J.
Clasificación:

Rates are high and the equipment is raggly

Adam F.
Clasificación:

Make it more explicit whether a rental is local or one-way. I had to drive all the way back from Spartanburg and drive back up because at no point did the website give me the option to select Spartanburg as a drop-off location once I selected the truck I had. Now I understand my mistake, but I shouldn't have to make this mistake in the first place. I will not be using uHaul the next time I move.

david S.
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A little short staffed...needed to wait to pick up truck but the agent was friendly and helpful.

Madonna D.
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El cliente no dejó un comentario.

Jessica T.
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El cliente no dejó un comentario.

BRITTNEY P.
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Rip off took 100 from me didn't even drive that many miles

alexander W.
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El cliente no dejó un comentario.

Thomas K.
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Cargo van was ready and waiting for us. Everything went well.

Antwon K.
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El cliente no dejó un comentario.

Carol F.
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Night drop off was a breeze!

Alan E.
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It's a grass lot and was a little muddy. But other than that it was a great place to pick up a rental.

MICHAEL S.
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Very professional and friendly staff.

Cora S.
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Everything went well. I just feel the pricing is really to high for mileage rates.

Zach G.
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El cliente no dejó un comentario.

Lawrence A.
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El cliente no dejó un comentario.

sandra H.
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Check equipment and get fixed I traveled out of state in a one way rental and couldn't charge my phone

Brandon H.
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El cliente no dejó un comentario.

Neil M.
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El cliente no dejó un comentario.

larry T.
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El cliente no dejó un comentario.

paul B.
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El cliente no dejó un comentario.

TAMESETTA B.
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El cliente no dejó un comentario.

Gary D.
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The equipment was clean, but the truck was a bit rough. Balance and alignment might help. It was a well worn truck with 178K miles. The people at the location were awesome as usual.

Phylicia S.
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El cliente no dejó un comentario.

William S.
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El cliente no dejó un comentario.

tommy B.
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El cliente no dejó un comentario.

nelson S.
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Moving is terrible, U-Haul is beautiful.

Gina F.
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El cliente no dejó un comentario.

Stacy W.
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El cliente no dejó un comentario.

Gary D.
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Have rented from them several times and always courteous, clean, and quick.

Hannah R.
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We had an excellent experience. The ladies inside pickup were so nice.

Jarrod G.
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El cliente no dejó un comentario.

Gene A.
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El cliente no dejó un comentario.

Linda G.
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I found the employees pleasant and professional.

JAY B.
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El cliente no dejó un comentario.

william D.
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I had to call the day after to make sure the trailer was checked in.

Kareem P.
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El cliente no dejó un comentario.

DON G.
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I need a truck for the day and the manager was so helpful and prompt. On getting the truck and the return. I would highly recommend this location always.

ROBERT H.
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El cliente no dejó un comentario.

William G.
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El cliente no dejó un comentario.

DARRYL S.
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Awesome an friendly

Gary D.
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Folks were awesome. Quick and efficient.

MAURICE C.
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No comment

Victoria E.
Clasificación:

El cliente no dejó un comentario.

Judith J.
Clasificación:

Great customer service!

VICTORIA E.
Clasificación:

El cliente no dejó un comentario.

Kennie R.
Clasificación:

Air conditioning was blowing out hot air. Vehicle was dirty and smelled like trash may have been transported by previous user. Very bad experience may never use U-Haul again.

Patrick H.
Clasificación:

The two people on duty were very friendly, positive, and helpful. I have returned a truck to Broad Street before and it was the same. No complaint about the workers. However, there was no truck available when I came to pick it up. I had reserved a 20' truck; I checked-in online; I arrived and completed all the SMART Phone verifications. But no truck. They finally found one somewhere. But the loading ramp was jammed, with about 2 feet sticking out of the back of the truck. The ramp could not be used. Because of the protruding ramp, the door could not be latched. So, one of the staff rigged a bungee cord with hooks to hold the loading door down. When we were about half way to our destination, the bungee cord broke and the loading door opened and jammed at the top. So we drove the remaining distance with a full truck and the back door open. We were fortunate that nothing full out (we are good packers).

Freddie G.
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El cliente no dejó un comentario.

Alexander Z.
Clasificación:

El cliente no dejó un comentario.

Alexander B.
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Dont charge them 20$ late fee wen I had the vehicle bak before time due

ERIC S. | Overall Experience |
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El cliente no dejó un comentario.

April C. | First Impressions |
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Was told wrong number to unit and it was to hot in there still need more flow of air in walking area to units ..

Brian A. | Overall Experience |
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Ladies providing service were knowledgeable and helpful. Helped guide truck so ramp would go into storage facility. Clean storage space and very convenient.

Warren R. | First Impressions |
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El cliente no dejó un comentario.

Jason D. | Overall Experience |
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Great people, kind and helpful and professional.

jose h. | Overall Experience |
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El cliente no dejó un comentario.

michael r. | Overall Experience |
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El cliente no dejó un comentario.

Brian A. | First Impressions |
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Ladies were very helpful. Helped pull ramp out from truck.

Ira B. | Overall Experience |
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The staff was excellent in every aspect of service at uhaul from the very first day to the very end. I would highly recommend U-Haul at broad street in Augusta ,Ga. Thank you and may God bless you all

anglea m. | Overall Experience |
Clasificación:

Everyone was always very helpful and friendly

DeShaun J. | Overall Experience |
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The gentlemen that work there were great. They understood what true customer service was. I can say the same about the ladies that worked there. It seemed like they didn’t care and were very rude and didn’t care for my needs

Tyler F. | Overall Experience |
Clasificación:

There are no numbers on outdoor units and the workers don't even know which is which. They moved me in to one that was owned by someone else and I had to move out after unloading all my household goods into the unit. Slow response times and overall poorly managed property.

Monica H. | Overall Experience |
Clasificación:

Uhaul need to make it a way if u rent a storage unit u get a free truck after move out

Ronnie Lee K. | First Impressions |
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Excellent customer service and very clean

nancy h. | First Impressions |
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These guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.

Betty O. | Overall Experience |
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Y’all didn’t check my storage unit and someone put their stuff in it and it ran my bill up but you did take it once you talked to me

LINDA D. | Overall Experience |
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Great storage place with plenty of carts available plus a dock. Security is great. Customer service was great.

Kenneth F. | Overall Experience |
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the manager was rude. they didn’t have the largest size storage unit i wanted. and then charged me for both. every tim i called or cane in person the manager was not there. never returned my call

lisa b. | Overall Experience |
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Nice and very helpful, caring staff.

Shamika S. | First Impressions |
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Good customer service

marty m. | First Impressions |
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Nice meat clean and the customer service was great

Rafael P. | Overall Experience |
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Needs to be cleaner and no one worked promptly

RICHARD W. | First Impressions |
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I must take the opportunity to praise the staff of this facility. Cheryl, and Tim were incredibly helpful, positive and proactive. They advocated for us as people, not just a number.

RICHARD W. | Overall Experience |
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Cheryl. the manager, exceeded our expectations. She was proactive, polite and very helpful. We could not have asked for better service or assistance.

Kenneth F. | First Impressions |
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the staff was great. but the faculty is terrible. it looks unsecure. it needs much improvement. needs an elevator. not appealing at all. if i did not have movers there. i would not have stored my it

George S. | Overall Experience |
Clasificación:

Several of our stored box's got wet. The staff offered no help or solutions. We paid for the month of November and vacated it on 11/9/19 but were not offered a rebate for unused time. Total rip off.

denise a. | First Impressions |
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The staff I dealt with at the U-Haul Moving & Storage on Broad St in Augusta, GA were so friendly. Wonderful customer service!

George S. | First Impressions |
Clasificación:

Aaa

Michael T. | First Impressions |
Clasificación:

None

Alvin T. | Overall Experience |
Clasificación:

Very friendly staff.

ALBERT B. | Overall Experience |
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I have been using this facility for many years and have always been pleased. Ms Cheryl Taylor does a very good job

tanner b. | Overall Experience |
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I would never recommend Uhaul to anyone and will never deal with Uhaul again.

Thomas C. | Overall Experience |
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The rolling carts and loading dock are helpful for getting stuff in and out. The wait at the desk is long but luckily you only have to do that once.

Solvanga S. | Overall Experience |
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Facility was not easy to access by phone. My storage unit spider webs in it when I moved in. Not sure if that is normal.

Carol R. | Overall Experience |
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We never took posession of the unit we reserved in April, but was charged 3 months in a row, took me several calls to get this fixed...still getting a bill in July?? Needed outside unit, to small insi

Damion P. | Overall Experience |
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Employees were very nice and friendly. You guys' policy blows. I had an unnecessarily hard time closing my unit, and was on the phone for nearly 30 minutes for something that was a 5 minute affair.

Anthony D. | First Impressions |
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The management in Riverdale was very inappropriate I wish the worst on fuzzy the manger the truck he gave me blew hot air inside the truck from engine he knew this refuse to give any other truck..

Solvanga S. | First Impressions |
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The people here were very nice and polite and timely.

Suzanne B. | Overall Experience |
Clasificación:

Too expensive

ALAN E. | First Impressions |
Clasificación:

None

Matthew C. | Overall Experience |
Clasificación:

The staff at the Broad street location are great. My only issue with this Uhaul experience has been with the Ubox service and billing. It's been a battle every month.

kay l. | Overall Experience |
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Super crew, professional and very helpful.

kay l. | First Impressions |
Clasificación:

Great customer service.

jose h. | First Impressions |
Clasificación:

They staff was awesome...

Joseph M. | Overall Experience |
Clasificación:

Best customer service, bar none, with friendly people

Kathryn J. | Overall Experience |
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From the moment I entered your store I was pleased. Thank you . I always felt safe.

DURWIN K. | Overall Experience |
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Office staff was great. Facility was clean. I work from 8am-6pm so the only thing I wished is that there was 24 access to the storage units.

william c. | First Impressions |
Clasificación:

Thanks 😊

BETTY M. | Overall Experience |
Clasificación:

thanks

ANDREKA B. | Overall Experience |
Clasificación:

All the associates were great.

ANDREKA B. | First Impressions |
Clasificación:

This uhaul service was great

laura m. | Overall Experience |
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great staff! many thanks!

william k. | Overall Experience |
Clasificación:

Ms. Taylor and others were great!

david r. | First Impressions |
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Ladies behind counter have been fantastic! Very happy customer!!

william k. | First Impressions |
Clasificación:

Ms. Taylor and staff were very, very helpful.

brian c. | Overall Experience |
Clasificación:

Good service

Holly S. | First Impressions |
Clasificación:

The staff is awesome

gerard h. | Overall Experience |
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Prompt and courteous service. Friendly very helpful making sure place is always clean and willing to provide the very best service. God Bless Gerard Hoosier

john m. | Overall Experience |
Clasificación:

It was ok, no problems

norman m. | Overall Experience |
Clasificación:

there were promotion signs on display that were not being honored and were not removed. Expired promotions should be removed.

Antenet S. | Overall Experience |
Clasificación:

Cheryl and her staff always give superb customer service!

WHITNEY G. | Overall Experience |
Clasificación:

My things have been here more than 6 months n the service has always been great. Look no futher you found your future storage facility

Michael M. | Overall Experience |
Clasificación:

Good service

melissa p. | Overall Experience |
Clasificación:

It was close n clean n also well lit. No changes needed. Keep up good work n thanks.

Samantha M. | Reservation |
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I would not recommend this place at all. The workers are nice but, the manager is rude and acts like you are under her.

Albert M. | Reservation |
Clasificación:

The sales associate knew his job. He made it a smooth move in transition.

Richard D. | Reservation |
Clasificación:

This place is very busy and never enough help in the office. Cant believe your a storage facility with multiple floors and no elevator. Who in their right mind would move furniture up and down stairs.

Antenet S. | Reservation |
Clasificación:

Great service from truck to stotage. Manager was aersome.

Alicia C. | Reservation |
Clasificación:

Great service - easy move-in Location is always extremely busy but the staff is always courteous and nice to the customers.

catherine k. | Reservation |
Clasificación:

Kind staff and great services

Stephanie L. | Overall Experience |
Clasificación:

Easy to access

kimberly m. | Overall Experience |
Clasificación:

U-Haul double-charged me for something that wasn't my fault but the managers over lost you because I hadn't used it yet so I had to give me another storage unit which I was double-charged for the unit

Kristen P. | Overall Experience |
Clasificación:

Good nice people

Antenet S. | Overall Experience |
Clasificación:

Great Service!

WILLIAM S. | Overall Experience |
Clasificación:

The manager, Jeffrey tomber, Was extremely helpful and polite and friendly during my entire years at that facility. Because of this I would more than recommend that facility to someone else. I

lauren l. | Overall Experience |
Clasificación:

There were unswept roaches in the bathroom and lots of food trash.

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