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FRED DCustomer Reviews for U-Haul Moving & Storage at Broad St
Testimonials From Recent Customers
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The truck was fine, and the staff members I interacted with at the location we all very friendly and helpful. But I have two negatives associated with this rental. (1) I made my reservation 2 weeks ahead and had a guaranteed reservation at a location in my town. Then, the day before my rental, the vehicle location was changed by U-Haul's system to a location farther away than my "guaranteed" location. That change increased my travel time, the number of miles U-Haul got to charge me for, and the amount of gas I burned. Planning ahead and having the guaranteed reservation didn't count for much. I think U-Haul could have given me a break on the milage charges since they made the location change, or offered to move the truck to where my reservation was. (2) The truck had 1/16 of a tank of gas in it when I picked it up. Certainly not enough to get to where I was going. So, I was already running later than I wanted due to the location change, and the first thing I had to do was go find a gas station! Very inconvenient! I also had to guess how much gas to put in the truck before driving to my destination, rather than replace the gas I had used. (Irritatingly, I ended up having to make a second stop for gas before returning the truck so it wouldn't be on empty for the next renter.) I was just not impressed that the truck had no gas in it.
Bryan AI was very impressed with the service of the workers although busy they greeted me upon entering the building and helped me size up my needs. I had originally reserved a 10 foot truck but determined a cargo van would suffice which essentially saved me money.
COURTNEY MGreat customer service would definitely use this location again
LARHONDA BService was terrible. The u-haul representative was rude and disrespectful. She should be fired from her job.
byron kThe service of the boys is excellent. 5 stars 🌟!I’m
KARLOS BEverything was great no changes needed
GEORGE EGet more truck's I had to go to 3 location's to get the truck I wanted but the staff were everything I wanted and more I was in and out in less than 10 minutes thank you
Theodore AExcellent customer service .
Marylyn H | Overall ExperienceStaff was very helpful catyln and the younger man with beard were both great and helpful. Pay them more.
Nathan G | Overall ExperienceOvercharged.
TONI SI am very happy with the staff at both in Augusta and remote staff. When I could get someone on the line, all were professional and helpful. The app is great in terms of scheduling and planning a move. Just a note to be aware of with the climate-controlled interior storage spaces: I had two storage spaces, each inside different climate controlled buildings. They were fairly priced, but heads up: the facilities are old, corridors are dark and many fluorescent bulbs were out. There was no lighting in the storage spaces themselves, and things were *dark*. Also be advised some corridors are pretty narrow (one can't get around another's cart).
Christopher F | Overall ExperienceOur representative was very courteous and efficiently checked us in while multi-tasking a small trailer attachment with another customer.
Martin BEasy renting experience, great customer service
YASMEEN ANot a thing. The people that helped me with reservations and the lady that helped make a change with it, a long with the lady that helped at the counter pick up and return were SO NICE and helpful. I really appreciate y'all!!! For Real.
DAVID SSúper Profesional! Very helpful and polite. Super satisfied. This is a standard location every location should be like
Bryan ALots of inventory at this location. I never have a problem getting the trailer I want to rent. The staff was very helpful
DAVID DNo cruise control on the trucks? Also a 10 speed transmission would be nice it's geared out in six. I also have no comprehension of why you automatically engaged tow haul mode. I have it off all the time and it seems like a liability to have it on.
MATTHEW RThe staff was very helpful and kind.
AMPAVIA A | Overall ExperienceStaff was great and helpful helping getting me settled in
PORSHIA M | First ImpressionsVery convenient for me !
JAMES J | Overall ExperienceThe office personal were so warm and accomidating.
Pamela E | Overall ExperienceCheck engine light was on. Seemed like there was a problem with the transmission.
JEFFREY MCustomer service was very helpful.
GARY RI was told my Adelina I will t get my 75 dollars deposit She look at the cameras and she say Raymond C Gave my refund ;which is not true so if they did dis to me they have done it before August ga location broad st
KENDRICK FGreat people
VICENTE BThe staff is very helpful and courteous
Rochelle L | Overall ExperienceVery good location with excellent service. Personnel at location were great to work with very helpful. I would recommend this location without any hesitation at all.
CHRISTOPHER CThe staff was so nice and informative..
DOROTHY TVery helpful and courteous.
tom w | Overall ExperienceExtraordinario servicio al cliente
GEORGE EThe service personel were accomodating and professional. Nice people.
Pamela E | First ImpressionsIts was bless
desiree r | Overall ExperienceEverything was great , no need to improve anything.
ELOISE HThe staff here have always been very friendly and professional!! Have visited for storage supplies and for renting a trailer several times over the last two years and they have always been great.
Joyce OCustomer service rep was RUDE. will definitely use another location next time
THOMAS JAdelina was amazing to work with; she helped solve my problem and was very accommodating! Her dad-jokes are exceptional. Thanks! -Justin
Justin A | First ImpressionsNothing, it was our first time using a uhaul experience and we were very impressed. Thanks for the help in our move
JOSEPH LAdelina and her staff are very kind, friendly, knowledgeable and helpful. Happy to do business here!
Tyesha R | First ImpressionsAdelina and the staff were very nice, helpful and relatable. Have used this location before and will again.
CLIFFORD DNothing - it was easy and the U-Haul employee was helpful.
Scott NAdelina, Jonny and Antonio were friendly, professional and helpful. It was Jonny's first day and Adelina was skillfully showing him the ropes. Antonio worked the phones that seemed to never stop ringing. I originally rented from another Uhaul location but the truck needed repairs although the "system" showed it as available. Mario, at the original location, was also very helpful and professional to help rectify the error. Branford was equally polite and professional upon returning the truck later that evening. Appreciate the quality service from the U-Haul crew. It is rare to see such devotion to quality service these days and I am truly grateful. I am also truly sorry if I butchered the spelling of anyone's name. If you wish to improve, supply more pickup trucks to each location. Thanks so much!
ROBERT DEasy and friendly rental experience
SAQUAHIA BVery well organized and great staff
Katelin MThis is a great location & staff!!!
Kate L | First ImpressionsThe services was good nice and friendly staff
SEQUNIA MN/C
DENNIS SFluid in windshield washer missing Otherwise excellent experience Clerk was on the ball and pleasant
MICHEL PI love it there are very nice people that works in there
CLIFFORD BThe associate was very professional.
CATRENA JStaff was very helpful and friendly.
CHRISTOPHER HSaw roaches in unit on arrival, attendant came and sprayed No pull down string to open/close door
YVONNE PInside of trailer had not been clean and had dirt and broken glass on the floor.
CARL BI was totally satisfied with the service I received there
THOMAS W | First ImpressionsRaymond was very helpful, calling to confirm my reservation rather than just canceling.
SIGNE OThe lady and gentleman who helped me were very professional and quick.
Justin A | Overall ExperienceEasy process
KENDAZIAH CHow about letting the customer service personal on site do what they've done for decades…ASSIST THE CUSTOMER! That virtual crap is not ready for prime time.
CRAIG LGreat customer service and friendly staff.
RYAN CGreat experience and excellent customer service …it was fast and was in and out‼️
QUINNIQUETTA CThe staff was rude and careless about everything
CLINTON BFacility Washington Dusty, To Hot( Couldn't"t Go Through My Belongings Without Pouring Sweat. ( Completely No Ventilation.). Bugs ( Spiders
Amanda H | Overall ExperienceI wanted to pay for the uhaul recieve the keys and come back and get the trailer later. So I could load the truck 1st. No I had to get both U-Haul and trailer. At checkout. I'm unclear on why I needed help to hook up a trailer. When I explained. I can hook it up by myself.
ARLENA PDropping off in Augusta was better but couldn’t do anything about the pick up situation bc it was a different location.
Valerie JThey waited until less than 12 hrs to tell me the truck I reserved ,& they only had one at higher price. Too late for me to reschedule the moving help. They also charged a separate amount for more milage ( one way trip,) that even Drop off point said shouldn't have been charged. The larger truck at higher price was Nothing BUT BAIT & SWITCH.
Luanne P | Overall ExperienceEl equipo es mui bueno y confiable grasias U-HAUL
JOSE FI am very happy with everything you all did for me.
DEBBIE S | Overall ExperienceI only wish the storage units were available after hours. If someone works day shift then nights might be the only time they can move things out or into storage. 24 hour access to the storage would be great !
Khadjehia H | Overall ExperienceVery friendly and helpful
Michael D | First ImpressionsThe security door was definitely confusing. But was able to use it
CHARLOTTE G | Overall ExperienceI just wish the storage building had 24 hour access. It would be useful because some people get off later than the time it closes.
Khadjehia H | First ImpressionsRented for 4 months. Issues began from the start. I reserved a first floor unit online for one price, but was told it was actually isn't on the first floor and it would be two units (i.e., split level). So instead of honoring that reservation price, I was told I could reserve a different unit that is actually on the first floor for nearly $50 extra per month. I was on a deadline to get my stuff stored and needed a first floor unit, so I was basically forced to accept that new price. With insurance I paid about $62 extra per month. I was supposed to be in a climate controlled building. There was a huge leak and it was humid. The woman manager at that time, assured me that the water was from a "heavy rain the day prior", they were getting someone to patch the leak, and that my unit wouldn't be affected. So I moved my stuff into the unit next to an exit door, took pictures and videos, as a precaution. Four months later, I'm moving out and my mover informed me that my unit had been burglarized. I'm in a different state, so I call to speak with a manager the next morning after my stuff arrived and could confirm missing items and to inquire about video surveillance footage. A different male manager, seemed defensive stating that there's only cameras at the entrances and exits not the hallways. My unit was by an exit. Also, the day prior (on my move out day) I was told by that same manager that I would be receiving an email by the end of the day closing out my unit. I did not receive that email, so after I asked about the video surveillance and filing an insurance claim for my stolen items I asked about the email closing out my rental. He rudely informed me that he was on the hall my unit was on trying to check me out but since I requested to speak with a manager he was not able to complete the walkthrough. It's not my fault that the male manager told me incorrect information the day prior. If he felt inconvenienced about speaking to a customer about their unit being burglarized, inquiring about video footage, and filing an insurance claim then maybe he should not be the manager at this location.
SASHA W | Overall ExperienceThe staff was awesome
terry h | First ImpressionsGood service
Jeanie G | Overall ExperienceNo light in storage unit. Very dark.
Christopher F | First ImpressionsNykeria was very helpful & provided me with excellent service.
Tania C | First ImpressionsThe young man there at the counter was great. He took care of me in no time at all.
BRIAN M | First ImpressionsExtraordinario servicio al cliente
RUBY H | First ImpressionsFriendly and courteous.Tne cashier made sure that we understood the process. I'm
Linda J | First ImpressionsUnits you can only access via LADDER shouldn't ever be a thing, and it certainly doesn't mention it in the app when you're booking. Also, the manager essentially revoked a promo code the app prompted me with for a free month of storage, costing me around $80. The manager is also constantly (I mean, constantly. While I was ON THE LINE, as well as while I was physically near here while she was showing me to the unit) on the phone with who I assume to be her significant other. Really really annoying and unprofessional.
Hannah F | First ImpressionsVery good customer service! And clean no rats chewing through my belongings!
deidre c | Overall ExperienceServicio amable
Jeanie G | First ImpressionsMy furniture was destroyed in the storage unit from mildew. I've been renting for over 4 months and the store manager has always gave me poor attitude with little assistance. The other staff however are nice but everytime I come in there is someone new which is not surprising.
ELISHA W | First ImpressionsThe manager was very rude and unprofessional
Jermaine J | Overall ExperienceFelica, and her staff is the best in Augusta. They are always friendly as well as helpful, and professional. The facilities are well maintained and clean. I will definitely recommend this establishment for family members and friends. Top notch customer services.
SHIRLEY B | Overall ExperienceThe staff was helpful
Bernard H | First ImpressionsHelpful, caring, and friendly staff.
Midonne S | Online Move InI felt safe with my property stored in uhaul.
Tommy B | Overall ExperienceI like the professionalism each time I visited the site, That was satisfying to me, this facility was was very good place place for storage.
KAY S | Overall ExperienceThe indoor storage rented inside a air conditioned structure had a very unclean smell / odor.
DANIEL J | First ImpressionsStaff is extremely friendly and helpful
John S | Overall ExperienceAlways helpful and friendly!!
frank l | Overall ExperienceThe space I rented had too many roaches I would not recommend anyone to bring stuff there because of that
Dorene P | Overall ExperienceThe staff was great. Only issue I have is that they have roaches! No fault of the facility that people with roaches store there things there.
tawana m | Overall ExperienceThe manager (Felicia) was especially helpful!! And Chris or Kris was also helpful. You've got a great staff at the Broad St location. It's my go-to place for all things moving.
BRIAN M | First ImpressionsStaff very informative and helpful
ANNIE S | Overall ExperienceMs. Tina, awesome job and also the tall guy who assisted me with closing out my storage 8/6 at 10am, they both do great ensure costumers are welcomed .
Brittney D | Overall ExperienceAlways helpful
BRENDA F | First ImpressionsGracias
gary f | Overall ExperienceOther than the debris from roof being restored all in my unit, nothing was damaged cause of it. Over all my experience was good. No problems.
david h | Overall ExperienceExcellent employees and customer service. Only feedback is low ceilings in storage units with poor lighting. The sensors don't always work for lights to come on and you need a cell phone flashlight to see. Very accommodating. Extremely helpful staff.
Tomi L | Overall ExperienceI love working with this location! The staff is always so kind, helpful and informative.
Kim C | Overall ExperienceService is always great here!!
MICHAEL S | First ImpressionsIt took awhile to be able to actually speak with someone in the office as the phone kept rolling over to the national line when I called, but once I finally reached someone, it was worth the wait. Felicia, the Asst Mgr was amazing!!!
Tia C | First ImpressionsI appreciate Mr wade
Stefan J | Overall ExperienceGreat staff to work with, very friendly and nice..Mr. Wade and staff went the extra mile...thank you
Eula K | Overall ExperienceThere is no light in my storage area. So, it's pitch black unless you have a flashlight. There is construction form damage, which is understandable, but materials are left sitting unattended, which could cause a potential hazard. Overall, the facility is secure and decent.
Larry M | Overall ExperienceMgr Wade was very helpful and professional and made sure I was completely satisfied..he's a keeper
Eula K | First ImpressionsWade and Christy is the best
Lavaciette W | Overall ExperienceThanks u for your help thanks again
ANNIE L | First Impressions