Check vehicles more frequently the vehicle that I had AC and heat was not working
RUSSEL C.Customer Reviews for U-Haul Moving & Storage at Broad River Rd
Testimonials From Recent Customers
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First of all, I ordered 3 dolleys. Two of them, they didn't even have. The one that they did have wasn't on the truck. The other one was LUCKILY at a different location, but I had to pay for it separately. We literally placed this reservation almost a month ago, why was none of the equipment we ordered here? And why wasn't it on the truck? We ran behind schedule on our moving day because we had to go pick up the other dolley. He didn't even tell me where the truck was or explain how to find it, I had to ask. He initially charged me for all of the dolleys too, even the one I had to pick up. I was refunded when I dropped the truck off but WTF. Just a bad experience all around.
Lauren H.That I wasn't given a choice to buy the insurance was ridiculous. The van was advertised as $19.95 + miles but was actually $29.95 + miles and another $5 fee is false advertising.
Shelby B.Fast
CYNTHIA E.I am a frequent customer and have always gotten good service, however the lady that took care of my rental Saturday, was extraordinary. She was extremely helpful and very pleasant. Don't remember her name but I would drive out of my way to rent from that location again. Great job Uhaul. Thank you.
Robert S.Despite filling out everything online, it still takes a long time to get through the process in person. There were only 5 furniture pads available in the entire location.
Kevin A.The place is fine. We just prefer a close location.
Robert T.GreatCustomer service
Tara Y.Extraordinario servicio al cliente
DONTIA C.Extraordinario servicio al cliente
LAKEISHA T.U sold my family belongings I’m suing this company !!
beverly f. | Overall ExperienceHad no problems customer service was great
KEWONICA M.The truck we were provided had a head light out and the truck was hard to start. After several attempts the representative finally came out to assist and stated there's a trick to it.
Cheryl S.Your business collected way to much personal information to rent
RICHARD B.The young who assist me was very courteous, helpful and friendly. I received very great customer service. I did not get his name but he was an African American with a lot of hair nice hair.
VICKIE E.They was very nice and helpful
Kimberly B.the store was very busy that morning- but each employee spoke to me and let me know they were on the way to assist me. my phone has issues with the photo/text system you use but the clerk was on the spot with her help. i overheard her calling in a fellow clerk since they were so busy-that is good service in my book!
JINNY C.Great & Friendly service!!
Hilda D.Service for drop off was not up to par.
KAMESHA P.Nothing was setup correctly from the very beginning. There was misinformation given to me about my storage unit, so I let it go, knowing there was nothing TRULY valuable to me in the unit.
miranda r. | Overall ExperienceNada
delores A.Continue to have wonderful customer service...
Chyrl A.Nothing everything was great! I will definitely use Uhaul again.
Jean C.Thank you U-Haul for protecting my stuff and I will always recommend someone to come there thank you again
Melanie M. | Overall ExperienceClean the truck. Inside good. Outside was dirty.
Nathaniel G.Over priced
BEONCA H.Office Professionalism was not the best. Representative was eating a bag of chips and took a personal call in the middle of setting up my reservation. At drop off, that associate was phenomenal. He was quick and detailed and very helpful.
CHAD M.Had to wait awhile to get a lock off the trailer before I could go
Joel R.Nada
alexander M.The manager was helpful but overworked. There were so many calls and customers, it took me over 30 minutes to drop off a trailer. This was after being denied dropping off at the Fernandina Rd location due to them being full, so it took me over an hour total just to return a trailer. That was an awful experience at the end of an exhausting day of moving.
MARK B.Luv the staff so friendly and the mgr is awesome!!! Best u-haul I've ever encountered.
Teresa B.there was a mix up with the pick up and the truck I was supposed to get did not have keys. Arrangements were made for me to get another truck, but it took a while. Staff were helpful.
CATHERINE G.Horrible customer service. Have workers that actually care.
Shannon W.1st time at this location. Brandon was pleasant and helpful. When he saw that the trailer needed a little attention on the chain and brake line, he jumped right on it and replaced them immediately. It took no time at all. Thankyou for making it an easy transition.
ANGELA S.Have more staff on hand. I went in on a Saturday and the ride share feature was not working which meant I had to go in. There was only one person assisting at the counter. Wait time was kind of long.
KENISHA J.I had order a 10ft trick and got a 15 ft. I had ordered moving pads and was told that they did not have any left.
JASON C.The only thing I can think of is to retain Hannah. She was so cheerful and put you in a good mood.
John G.Very Efficient
Thomas S.Upon my arrival there was multi trucks awaiting inspection, not a whole lot of parking for the 26 ft one that I had and they charged me an additional fee of $86 for gas. Which, I had put in prior to getting there. I did not stay for the inspection of the truck because, I had a 6 hour drive back, just finished unloading that huge truck and there was a wait. Not to mention the original place I was supposed to leave it, said they had no room for it and sent me elsewhere but, they said the same thing! It was a complete disaster. I have called many times and always get a recording and elevator music. Not pleased at all.
Tiffany Y.Make sure employees do a better personal information check on customer with identical Names, also need something in the protection policy that will be conducive to a customer who may have gotten stuck in Mud, wherein have of cost may be covered.
Ronald D.Everything was great, Very friendly staff. It was a nice young man and a lady who appeared to be a team leader. They was so sweet and they crack silly jokes with me and I really enjoyed them. Most definitely will recommend them.
WYKYLA W.I had to wait for over an hour to get my trailer. Then the people were not carrying about all the people in line. Then when I turned in the trailer they said I never did and I had to fight them go look and see if it was there.
ROSS N.I rented a cargo van for a few hours. brought it back before 8 pm. The store manager called me the next morning asking me when I was bringing the van back and was very nasty to me I told her I brought it back and even talked to the young man at the counter about the mileage. She told me she was going to charge me for an extra day and I told her it was not my fault the van was not checked in the night I brought it back. She then told me she was the manager and would not charge me and hung up on me. She was the rudest person I have ever dealt with at Uhaul and I can assure you I will not use her location again! She needs to learn how to talk to people if she is the store manager.
KATHY E.Do not change anything.. Everything was great! The person who was there was extremely nice, professional and patient. He took his time and made sure everything was right. I enjoyed my visit and thankful for this experience.
Nicole G.Very rude
leona K.Very good customer service.
MAURICE W. | Overall ExperienceIt would be great if I stayed signed in to the app, instead of having to sign in each time I open it up.
Paul B.Everytime that I've used Uhaul, there had been a problem.
Charmika M.Thankfully, this drop off site accepted our truck because it was not safe to drive any further. A completely different experience than what happened at our pick up site in Swansea, S.C. We will never again rent a vehicle, unless it is from a central dealer with U Haul... not from a "satellite location" who has no responsibility for its maintenance.
Robert S.Don't charge customers twice and the money got taken out my account for both charges then tell me it's gonna take 5 days to get my money back . Then get attitude over the phone when your a manager
Joseph L.Trailer was dirty and just needed to be swept out. I did that before returning. I also found gear puller and vise grip in it. I kept that as I can use it at work. The 2 tools were worth 3x cost of rental to me so I had an excellent rental!
Arthur H.Branden was the gentleman on staff by himself when I got there and had multiple customers and treated everyone as quickly as possible, was friendly and kind to everyone. Thanks branden for make my transition so I can relocate to NEW JERSEY easy I will be back for my stuff.
connie j. | First ImpressionsStaff was friendly, very helpful & accommodating!
Ophelia A. | Overall ExperienceHe was excellent
Kameeche W. | First ImpressionsVery nice and walked me through the process.
Jason S. | First ImpressionsIt was over priced especially for the amount of space provided. That is ridiculous.
Helenna P. | Overall ExperienceIt was a smooth transition.
Diane B. | Overall ExperienceVery friendly
Tonya L. | Overall Experiencethey did a good job
Blaney M. | First ImpressionsWorkers are very unprofessional and unorganized.
Lawrence B. | First ImpressionsThank you bing so nice.
Melanie M. | Overall ExperienceI received spotty communication on billing. No one answers the phone. Also, you sold my items. I'm still not sure where the rest of it is. Would love to know if any of my things are left there.
Tajiana B. | Overall ExperienceUhaul at Zimalcrest professional except where is the central a/c. Tega when I returned truck couldn't get receipt b/c they didnt closed tkt out and allowed someone to use truck & insurance in my name
SANCATINE S. | Overall ExperienceStaff was extremely helpful
PATRICK Y. | Overall ExperienceThe place was very clean and kept my mothers thing safe until I could go through them. Gracias.
LINDA G. | Overall ExperienceYou over charged me and now I cant get my money refunded. I will make sure that no one I know uses uhaul. This has been the worst experience. No one at your store answers the phone.
Jan I. | Overall Experience