Comentarios del cliente para U-Haul Moving & Storage at Broad River Rd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Broad River Rd

Grado total:

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Albert R. en

Grado:

El cliente no dejó un comentario.

John F. en

Grado:

Have more experienced employees to help the customers, so it won't take as long to be helped. The wait time is out of this world.

Steve B. en

Grado:

El cliente no dejó un comentario.

Claudia B. en

Grado:

El cliente no dejó un comentario.

Courtney B. en

Grado:

This location was actually fine. Picking up my truck with my initial reservation in Ballentine was a total nightmare. When I got in the truck the tank was on empty. I was told to put gas in it and I’d be reimbursed. Unacceptable. Horrible experience. Your customer service people do not know what they’re doing.

Marilyn T. en

Grado:

The folks on the phone and behind the counter always impress me with their efficiency and manners. They always seem to really know their jobs.

Allen R. en

Grado:

Latch was broken on the door. Had to repair it before taking on the trip. Trailer was 40 plus years and you could tell.

Steven G. en

Grado:

El cliente no dejó un comentario.

Tyrone D. en

Grado:

Uhaul is not user friendly uhaul needs to change there return drop off policy as long as all rentals are return during normal business hours or not it should not be charge a check fee that is totally unfair taking pictures and logging in on the phone to drop off rentals is very stupid and I have never heard of such a ridiculous policy.

Kerry T. en

Grado:

No complaints, keep up the good work

YOULINDA R. en

Grado:

El cliente no dejó un comentario.

Ashley D. en

Grado:

El cliente no dejó un comentario.

charles G. en

Grado:

Prices too high

shirley S. en

Grado:

Service is good, continue the good job.

CARLOS R. en

Grado:

Your Workers are over changing the customers

Rosalind B. en

Grado:

El cliente no dejó un comentario.

SHONTA F. en

Grado:

El cliente no dejó un comentario.

Karen C. en

Grado:

This was not the original drop off location. I had to call for a new location due to the first place being closed each of the 3 previous times I tried to return the truck. I was sent to a place that was 10 miles further so I could not walk home. I could not keep the truck at my apt complex. They swept out the truck even though I just swept it out - it was clean! They didn't know what to do with the lock that was on the back of the truck when I picked it up.

Patricia M. en

Grado:

The tires on our truck where bald. The tail lights on our car hauler didn't work.

Karen G. en

Grado:

The staff was friendly and helpful.

Raphael S. en

Grado:

Service was outstanding as always!

Marshall T. en

Grado:

Nothing, keep up the good work!!!!

christopher P. en

Grado:

Great team

Ronnie R. en

Grado:

The workers at this location use foul language. Cursing infront of customers. I will never use this location again

Sharon H. en

Grado:

The service was good, but when have older people renting the u-haul you need a step rail, are step ladder the to get in everyone can't step that high up thank you.

Eddie C. en

Grado:

El cliente no dejó un comentario.

Mary B. en

Grado:

El cliente no dejó un comentario.

Stephen T. en

Grado:

Try to ensure more staff is on hand. It was a very long wait for pickup.

Edward S. en

Grado:

El cliente no dejó un comentario.

Audrey M. en

Grado:

El cliente no dejó un comentario.

Tyrone D. en

Grado:

Just maintain your level of consistency I will always continue to use and recommend your services

Kevin S. en

Grado:

El cliente no dejó un comentario.

Mark B. en

Grado:

The worker who checked out our truck for us was excellent. Very personable and helpful. He is a great asset to this UHaul location. I would highly recommend this location for service and product.

John P. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

El cliente no dejó un comentario.

Kathleen E. en

Grado:

William Patterson was awesome

Patrick M. en

Grado:

Staff was short-handed on return, Had to wait a long time just to return.

tashebia T. en

Grado:

I dont have any complaints so I cant say what needs addressing.The whole experience of renting from this location was stress-free.Would definitely recommend.

Barbara M. en

Grado:

No scraps to hold down or no dolly

Buddy C. en

Grado:

El cliente no dejó un comentario.

Latosha A. en

Grado:

Some staff seemed like they were just there not really there.

Ira L. en

Grado:

At least have two employees working, to give more efforts in taking care of the customers at faster service, during this employee service he was very efficient to customers.

Kenneth Z. en

Grado:

El cliente no dejó un comentario.

Heather M. en

Grado:

Seems understaffed. They had three people there when I picked up including a general manager. I needed a hitch and one wasn't premade. There was no one in the store who was qualified to torque it. I had to leave and come back after telling me on the phone they had hitches. Perhaps they should have asked what size I needed. I will say Mitch seems to be a hard worker. He was there both times and seemed to be the only one hooking trailers and bringing out trucks.

Wesley E. en

Grado:

Higher some help who knows what they are doing would be a good start

Olivia P. en

Grado:

El cliente no dejó un comentario.

Jason S. en

Grado:

Very nice and walked me through the process.

Tatyana L. en

Grado:

No one was inside when I went to drop off nor was I greeted by anyone.

Kristin H. en

Grado:

El cliente no dejó un comentario.

Dericka L. en

Grado:

Never got a call from supervisor. Not to mention the short Africa American but w as so rude.

David C. en

Grado:

William did a great job in getting me what I needed.

Letrender D. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

excellent service

John D. en

Grado:

El cliente no dejó un comentario.

Theresa R. en

Grado:

El cliente no dejó un comentario.

Richard B. en

Grado:

attendent was not really interested in getting my truck hooked up properly before sending me on my way. the hitch was too low to allow for proper clearance for the trailer. he could have suggested that we flip the insert over to allow for more road clearance. fortunately i was able to make adjustments before leaving on my trip.

Charline G. en

Grado:

El cliente no dejó un comentario.

Saundra R. en

Grado:

I dont know what you can approve on everything was excellent, we are so grateful for your kindness and service.

David W. en

Grado:

Keep up the excellent and reliable service

Catherine D. en

Grado:

El cliente no dejó un comentario.

Zemare A. en

Grado:

Very quick and simple process. Good customer service and made my move easy !

carlus B. en

Grado:

Great fast hassle free experience ????

paul W. en

Grado:

Fast and courteous service

MiChedra R. en

Grado:

El cliente no dejó un comentario.

Anne H. en

Grado:

The inside of the truck was a MESS - dirt everywhere! And the Zimalcrest location was not where I had reserved the truck (even though the Elmwood location had been confirmed the night before - the location was changed by email that I received at 3am), which posed a real problem for us since the person who was to drive the truck wasn't available until later in the day and we wanted to get started loading my storage unit at the Elmwood location. We had to have a friend come help us. Brandon was nice and helpful, and added additional mileage since I had to drive further than anticipated. Both employees were excellent, but it's so frustrating that nothing ever goes as planned when dealing with U-haul. If there were another company, I would use them. OH - AND the equipment I had reserved (furniture dolly) wasn't available. It's just something no other type of business could get away with, but everyone has such low expectations of Uhaul.

Cindy D. en

Grado:

El cliente no dejó un comentario.

Stephanie P. en

Grado:

El cliente no dejó un comentario.

Tia M. en

Grado:

El cliente no dejó un comentario.

Angel V. en

Grado:

The engine light came on when I was driving it back

LiKeyasha J. en

Grado:

El cliente no dejó un comentario.

patricia R. en

Grado:

Excellent Customer Service

Jerry F. en

Grado:

El cliente no dejó un comentario.

RAY P. en

Grado:

El cliente no dejó un comentario.

Frank B. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

U-Haul has "raised the bar." 20-30 years ago, I quit renting from them. Now, as far as I'm concerned, they're the best--service, equipment and professionalism. U-Haul keep up the good work!

Michael E. en

Grado:

El cliente no dejó un comentario.

Joseph K. en

Grado:

El cliente no dejó un comentario.

Michelle G. en

Grado:

El cliente no dejó un comentario.

Shane D. en

Grado:

Have more employees that are able to help you, to reduce waiting times. Thank you

Raymond P. en

Grado:

Awesome fast return Thanks

Marta A. en

Grado:

Everyone Was Curteous and Professional.

Terry S. en

Grado:

Brandon was very professional and knowledgeable

Michael C. en

Grado:

nothing, this was my best experience when renting a U-Haul trailer

Carla M. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

The gentleman that helped me was very nice and patient. I ended up changing trailers and no hesitation to switch over to the new one. Thank you!

W James G. en

Grado:

El cliente no dejó un comentario.

Charline G. en

Grado:

El cliente no dejó un comentario.

Sonja P. en

Grado:

Wonder workers..........

Charline G. en

Grado:

El cliente no dejó un comentario.

Nicole W. en

Grado:

El cliente no dejó un comentario.

Angela B. en

Grado:

El cliente no dejó un comentario.

Saladene M. en

Grado:

El cliente no dejó un comentario.

Jeriyma H. en

Grado:

El cliente no dejó un comentario.

JEFF M. en

Grado:

El cliente no dejó un comentario.

Kimberly G. en

Grado:

Next time please make sure what you say a price is online matches what you say in person. If you say mileage is .79 cents it shouldn't be .99 when you go pay on person of you reserved it for.79 cents. Also, if reserving online when we pick it up all equipment should be available. And please make it clear online there is a deposit needed. This was nota good experience AT ALL.

FNU A. en

Grado:

I was slammed with $25 cleaning charges even though i returned it in perfect condition. Unnecessary hidden charges.

ASHLEY L. en

Grado:

El cliente no dejó un comentario.

Christopher S. en

Grado:

El cliente no dejó un comentario.

carla I. en

Grado:

El cliente no dejó un comentario.

Phillip D. en

Grado:

El cliente no dejó un comentario.

Margarita K. en

Grado:

Overall moving was easy as son as we got the truck. But dealing with the customer service. My oh my. So unacceptable. At the end the very last guy I spoke to tried to make things better remained positive but over all. They are not careful. Over charge take money from you just like that. I hope I won’t have to use uhaul in a real long while! To make anyone’s experience better is please please please look carefully at all the information to make sure it correct. And don’t let anyone else but in any other workers cuz they’ll just make it worse.

Helenna P. en

Grado:

It was over priced especially for the amount of space provided. That is ridiculous.

Diane B. en

Grado:

It was a smooth transition.

Tonya L. en

Grado:

Very friendly

Blaney M. en

Grado:

they did a good job

Lawrence B. en

Grado:

Workers are very unprofessional and unorganized.

Melanie M. en

Grado:

Thank you bing so nice.

Tajiana B. en

Grado:

I received spotty communication on billing. No one answers the phone. Also, you sold my items. I’m still not sure where the rest of it is. Would love to know if any of my things are left there.

SANCATINE S. en

Grado:

Uhaul at Zimalcrest professional except where is the central a/c. Tega when I returned truck couldn't get receipt b/c they didnt closed tkt out and allowed someone to use truck & insurance in my name

PATRICK Y. en

Grado:

Staff was extremely helpful

LINDA G. en

Grado:

The place was very clean and kept my mothers thing safe until I could go through them. Thank you.

Jan I. en

Grado:

You over charged me and now I cant get my money refunded. I will make sure that no one I know uses uhaul. This has been the worst experience. No one at your store answers the phone.