Customer Reviews for U-Haul Moving & Storage at Broad River Rd

4,031 comentarios

1003 Zimalcrest Dr   Columbia, SC 29210
(W Of Broad River Rd)

(803) 731-0067

Horarios de la ubicación

  • Lun. - sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(803) 731-0067

1003 Zimalcrest Dr
Columbia, SC 29210
(W Of Broad River Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shakeria W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine H. 
Clasificación:
4.0

fix the radio in the van

Phillip Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Audrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blessing O. 
Clasificación:
5.0

Staff and Manager was very professional and helped me wherever I needed it. Thank you Zimalcrest U-Haul

Kathy L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bob K. 
Clasificación:
5.0

Accommodated when extra time was needed to complete the move after hours.

Walter T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan K. 
Clasificación:
4.0

Better maintenance

Albert M. 
Clasificación:
4.0

The truck I was given had a hole in the gas tank which was thankfully discovered when I immediately filled the tank after pick up. Very dangerous. I was reimbursed and the attendant handled it very professionally

WESLEY F. 
Clasificación:
2.0

Old old old vehicle. Was nervous of breaking down the entire day. Very high mileage. Noisy. Awful.

Tom B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dekendra P. 
Clasificación:
3.0

More cleanliness in the office and better communication with the customers

jeremy W. 
Clasificación:
1.0

Nada

Calvin D. 
Clasificación:
1.0

El cliente no dejó un comentario.

lastavius H. 
Clasificación:
4.0

El cliente no dejó un comentario.

David C. 
Clasificación:
4.0

good customer service and assistance

John W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
3.0

The woman who took the truck could not answer any questions I had and did not want to get the answers. Unprofessional. That's the store experience I had. Now for the drop off Uhaul again had me go to two different locations. I had already put gas in the truck before going to the first location to be told I needed to go to another location 15 minutes up the road and driving a 26' truck that is not gas efficient in the first place I was charge fuel charges. Uhaul really screwed me in this move.

Makeeba C. 
Clasificación:
1.0

Had to drive across town because Cayce store did not have the trailer I reserved. This store is dirty, run down, and just unsafe

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakesha Y. 
Clasificación:
3.0

This location was totally fine but it was the third I was sent to to finally pick up a truck.

Matthew D. 
Clasificación:
1.0

Provide better customer service overall to the customers and make sure the vehicles are cleaned out properly.

Dwayne H. 
Clasificación:
3.0

The store clerk called me 3mins before it was time to pick up my vehicle to tell me it was not there, the previous customer hasn't brought it back yet. He also was not trying to find an alternate for me to use. I still drive to the store only to see he was not even attempting to get the truck back on time. The truck never came so I was given a 20' instead of the 10' ft i reserved

shadel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Matina G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawnta W. 
Clasificación:
1.0

Front desk agent didn't inform me about a pre authorization fee and was charged on the back end after the rental was turned in and caused my account to overdraft. They need to be better trained for the customers for the expectations of a better experience. Had I known prior, I would have been better prepared for the cost of the rental and any associated preauthorization fees.

Cindy J. 
Clasificación:
5.0

Manager was nice, and very patient with me even though my attitude was not so nice towards him. He was very professional, considerate and willing to help by any means. Thanks Again, for your help Joseph Cole.

Sherena A. 
Clasificación:
5.0

Easy drop off

Douglas M. 
Clasificación:
3.0

Clean vehicles. It was dirty and had a bad odor .

Ida P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven N. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
3.0

El cliente no dejó un comentario.

COREY J. 
Clasificación:
3.0

The price per mile was a little higher then I wanted but, the staff was good and had what I needed when I needed it. 👍

Ian R. 
Clasificación:
1.0

Sorry and rude customer service he gave us damage uhaul and tried to charge us for it he have no pictures showing damage already done before we got uhaul Monday morning will be filling civil suit thanks

david W. 
Clasificación:
5.0

Great people friendly staff everything I come there

Antonio T. 
Clasificación:
3.0

El cliente no dejó un comentario.

EVELINA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
3.0

It will be a long time before I deal with UHaul again. I had a reservation for a cargo trailer and when I went to pick it up-of course it was not there. They couldn't locate one within 20 miles of where I was. It is also the 2nd time this happened to me. Not a very good average.This is the 5th and last time I'm dealing with U-Haul .The people in front of me didn't get their truck either even though they had a reservation too. Very disappointed-seems to be a chronic problem with you people!

Robert F. 
Clasificación:
1.0

The rate was about $37 per day for 2 days for a 10" truck. I returned the truck with a full tank of gas ( more than what was in it when i received the truck ). I was billed almost $200! Do the math. Actions are all ready in progress.

Markel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles A. 
Clasificación:
1.0

The U-Haul was fine. The customer service was terrible. A woman called me to see about the truck rental but things happened and I needed it longer and she was rude and hung up on me. The gentleman called me back and little while later and was rude as well and he also hung up on me. I will never go back to that location and will not recommend it to anyone if anything I will deter people from going there.

Adrienne L. 
Clasificación:
4.0

The manager was very helpful. I was running late and he educated me on the process and still worked with me to get a truck. Kudos to the manager of the zimalcrest location 29210.

Anesha R. 
Clasificación:
5.0

Need more help the employee there is doing a good job of doing all that he can do in making sure he gets to you in a timely manner ,most of the time I have rented trucks they have been well clean the only problem I had this time was the truck had a problem of someone had smoked in the truck before I gotten it the employee there said he will address the problem of making sure it is addressed better in the future.

larry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVETRIA P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carleigh W. 
Clasificación:
4.0

I ordered some boxes and never got them

Shamar W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFONSO H. 
Clasificación:
1.0

El cliente no dejó un comentario.

vivian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD N. 
Clasificación:
5.0

It was a little slow with service cause it was only one associate working. Other that it was a awesome experience

Natoka W. 
Clasificación:
5.0

Thanks Joseph

Kewonica M. 
Clasificación:
1.0

Took 60 dollars out of my account for a pinch of gas

Dominick S. 
Clasificación:
3.0

Equipment was clean however the passenger side mirror swiveled while driving which made driving the vehicle dangerous. And I was charged an extra $13.00 after drop off even though I cleaned and used less mileage than originally intended.

Diana P. 
Clasificación:
5.0

Delivery of the hitch was delayed due to supply issues.

Dale C. 
Clasificación:
5.0

El cliente no dejó un comentario.

kathy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julene H. 
Clasificación:
3.0

I asked for a 4' or 5' utility trailer, and staff told me they didn't have anything. Then I pointed to a 4'x9' trailer and asked about it. It took them a minute to find it in the system because it was listed as a motorcycle trailer.

Zechariah K. 
Clasificación:
5.0

There is nothing at this time

Georgette P. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorraine A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony C. 
Clasificación:
5.0

Joseph the GM went over and beyond to make sure any issues were resolved and I was well taken care of!

Alexandria G. 
Clasificación:
5.0

Great job!!!

laurrinda W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex S. 
Clasificación:
5.0

I did have a hard time lifting the door as well as closing it so I would suggest oiling it.

Rosheka A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leon W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Titus S. 
Clasificación:
3.0

The U-Haul I received had a broken mirror. The door was extremely rusty. I had to through my whole body into it. The door latch was not properly manned. Also, I ordered my U-haul at a nearby location and got sent to another location. The one employee working there was very kind and trying to work as quick as possible with being short staff.

Catherine B. 
Clasificación:
3.0

Customer service could be better as in friendly. The rep seemed uninterested in the task

Avril L. 
Clasificación:
2.0

The vehicle sounded like it was going to break down any minute spent alot of money on gas because it was going real slow wouldn't go faster. Also the receptionist did not know what she was doing, where I made the reservation I got quoted for one price when I arrived there she gave me three different prices with the same information she scanned my card 4 times so I need up with a blocked so I had to call fraud to have in unblocked. The other gentleman there was rude I had to get another card to complete the transaction with another different price.

Ruth Q. 
Clasificación:
1.0

El cliente no dejó un comentario.

Marla B. 
Clasificación:
5.0

El cliente no dejó un comentario.

douglas W. 
Clasificación:
5.0

The young guy was quick and helpful. He needs a raise.

Jules B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ursula A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshall R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward G. 
Clasificación:
5.0

Nothing, everything was great!

Kyreem O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon R. 
Clasificación:
5.0

No complaints.

Alexander L. 
Clasificación:
2.0

Didnt get the deal they gave me in the beginning was completely unsatissfied

Jonathan F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kern B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juliet M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jermaine C. 
Clasificación:
1.0

El cliente no dejó un comentario.

JORDAN M. 
Clasificación:
5.0

The representative on site was extremely polite and helpful

LC E. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

daisy C. 
Clasificación:
3.0

The vehicle was very old and transmission is a horrible condition (gear jump) (sudden jerks). we were driving home with empty truck but felt as if we are moving a mountain on the road and We didn't had any other choices. Since this is not a social service, I request you to maintain the vehicles in a proper condition so that others can use it conveniently. Gracias

Vishal M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANITA L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Clayton D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

karen b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE S.  |  Overall Experience 
Clasificación:
4.0

The service was amazing, staff had compassion for my misfortune and assisted me outside the call of duty. Thank you UHAUL at Broad River and Zim

mary h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia T.  |  Overall Experience 
Clasificación:
3.0

When I went here to get my truck and storage unit that I rented, they didn't really tell me all the information that I needed to know, they kind of expected me to just know all that I needed to know which wasn't the case. Other than that, the staff was helpful and respectful.

Austin N.  |  First Impressions 
Clasificación:
5.0

I need a discount there for a minute Thank you

DANNIELL K.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD ANTHONY D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Drema L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CELESTINE S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Myrishia W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Drema L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Evion S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tiffany M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tisha B.  |  First Impressions 
Clasificación:
5.0

There was a mix up on the reservation, that didn't quite make it to the staff. They gladly and willingly corrected the issue and made all right with the world again. :-)

Ronald J.  |  First Impressions 
Clasificación:
1.0

Need to hire better employee’s

amy w.  |  Overall Experience 
Clasificación:
1.0

The staff was unprofessional and rude when we moved in. We asked to speak to the manager; however she was on her cell phone on a personal call using profanity during our initial start of service. On our move out date, there was one employee working and her was overwhelmed with many customers coming in. He was professional but the building was clearly not staffed correctly. I moved the belongings to another uhaul facility which had better service rather than staying there.

Tonia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Darren V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIENNE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tonya p.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Flavia B.  |  Overall Experience 
Clasificación:
5.0

You definitely need more lighting unit 128 had no lights but very clean

connie j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace D.  |  Overall Experience 
Clasificación:
2.0

U sold my family belongings I’m suing this company !!

beverly f.  |  Overall Experience 
Clasificación:
1.0

Nothing was setup correctly from the very beginning. There was misinformation given to me about my storage unit, so I let it go, knowing there was nothing TRULY valuable to me in the unit.

miranda r.  |  Overall Experience 
Clasificación:
5.0

Thank you U-Haul for protecting my stuff and I will always recommend someone to come there thank you again

Melanie M.  |  Overall Experience 
Clasificación:
5.0

Very good customer service.

MAURICE W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Georgette B.  |  Overall Experience 
Clasificación:
5.0

Branden was the gentleman on staff by himself when I got there and had multiple customers and treated everyone as quickly as possible, was friendly and kind to everyone. Thanks branden for make my transition so I can relocate to NEW JERSEY easy I will be back for my stuff.

connie j.  |  First Impressions 
Clasificación:
5.0

Staff was friendly, very helpful & accommodating!

Ophelia A.  |  Overall Experience 
Clasificación:
5.0

He was excellent

Kameeche W.  |  First Impressions 
Clasificación:
5.0

Very nice and walked me through the process.

Jason S.  |  First Impressions 
Clasificación:
1.0

It was over priced especially for the amount of space provided. That is ridiculous.

Helenna P.  |  Overall Experience 
Clasificación:
4.0

It was a smooth transition.

Diane B.  |  Overall Experience 
Clasificación:
5.0

Very friendly

Tonya L.  |  Overall Experience 
Clasificación:
5.0

they did a good job

Blaney M.  |  First Impressions 
Clasificación:
1.0

Workers are very unprofessional and unorganized.

Lawrence B.  |  First Impressions 
Clasificación:
5.0

Thank you bing so nice.

Melanie M.  |  Overall Experience 
Clasificación:
1.0

I received spotty communication on billing. No one answers the phone. Also, you sold my items. I'm still not sure where the rest of it is. Would love to know if any of my things are left there.

Tajiana B.  |  Overall Experience 
Clasificación:
5.0

Uhaul at Zimalcrest professional except where is the central a/c. Tega when I returned truck couldn't get receipt b/c they didnt closed tkt out and allowed someone to use truck & insurance in my name

SANCATINE S.  |  Overall Experience 
Clasificación:
5.0

Staff was extremely helpful

PATRICK Y.  |  Overall Experience 
Clasificación:
5.0

The place was very clean and kept my mothers thing safe until I could go through them. Gracias.

LINDA G.  |  Overall Experience 
Clasificación:
1.0

You over charged me and now I cant get my money refunded. I will make sure that no one I know uses uhaul. This has been the worst experience. No one at your store answers the phone.

Jan I.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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