You guys already have the right service and fast drop off.Rene C.
Customer Reviews for U-Haul Moving & Storage at Boulder Hwy
Las Vegas, NV 89122
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Dropped off after hours and the online drop off was not letting me process the final drop off steps.pain in the buttEliu V.
El cliente no dejó un comentario.Misti B.
El cliente no dejó un comentario.David H.
A few more people to check in and some of them were rather nonchalant. Not rude but not very pleasant. But we did get the truck and it ran OK. My Brother in law is a mechanic and said the engine sounded like it had a cylinder problem and luckily we were just going around 25 miles total and would not want to take it on a long trip.Dirk K.
Nice people ,good customer serviceCarlos P.
El cliente no dejó un comentario.Denise S.
El cliente no dejó un comentario.Curtis S.
I was told by the agent who wrote up my order for the rental that there is a cross bar in the truck for securing the load. There wasn't. However no problem.MICHAEL JAMES B.
Excellent customer serviceDavid Z.
El cliente no dejó un comentario.Brandi J.
Awesome customer service and managementMarcella H.
AWESOME StaffTracie R.
They charged us extra for the truck when the movers we rented through them didn't come til 8pm the time was 4pm so we had to push the truck back and uhual closes at 8pm our movers didn't finish until 3:45am ridiculous will never use either service ever againMark M.
It was a very good experence.Greg Y.
The seats were a little ripped but not much. Over all the uhaul truck was clean. It ran well, no issues. THey had the ac running before I got inside which was very nice since it was really hot outside, very thoughtful. The customer service was excellent. They were very helpful in answering any questions and the checkout was super easy. The signs to check in were clear.Melissa F.
El cliente no dejó un comentario.nathalie A.
El cliente no dejó un comentario.Wally Chang D.
El cliente no dejó un comentario.MichaelS M.
I returned the trailer at 7:00A.M. and about an hour or so later I received 2 calls asking why I havn't returned the trailer. I recommend you get a receipt if you rent from them.Pasqual A.
very friendly & Helpful StaffTracie R.
El cliente no dejó un comentario.Edgar I.
Great customer service from all the staff at this locationVinny P.
Truck could use some serious maitinenceRegina S.
The straps on the passenger side for the car hauler kept coming off the car while driving and I had to stop several times to put it back on.Amy M.
NOTHING! Everything and everyone there was excellent!Lisa B.
El cliente no dejó un comentario.Mitchell S.
El cliente no dejó un comentario.David C.
Continue to be professional and helpful.WYLONDA B.
El cliente no dejó un comentario.Hilda R.
Keep up the great work and a pleasure again,? Hugh/BrendaHUGH MC WHIRTER J.
Friendly staff, great truck, easy to do!Stephen R.
El cliente no dejó un comentario.Demetrius G.
Super nice and great customer service! :)Lillian L.
El cliente no dejó un comentario.Jalene S.
El cliente no dejó un comentario.ALEX C.
Pienso que los vidrio del frente tienen que estar siempre limpio no mas la cabina por dentro estÃ¡n limpio pero lo de mÃ¡s no okLuis C.
Very pleasant and professional staff. I had great service !Karen J.
The shocks were horrible. I arrived at 6:45pm and the were closed 15 mins early. I will not rent here againKenneth T.
El cliente no dejó un comentario.Brian C.
El cliente no dejó un comentario.Demetruis G.
Keep up the great workHUGH MC WHIRTER J.
Easy to find, helpful and efficient staff.Richard H.
The staff at Uhaul on Boulder Hwy Las Vegas were super helpful and very nice every time I dealt with them.Lisa A.
Gas gauge was slightly lower than paperwork showedKARL ALOIS G.
I have always rented from this location on Boulder Hwy because they are the friendliest team even when busy and very clean trucks. They are always helpful and knowledgeable. ¡Excelente ubicación!JOSEPH M.
El cliente no dejó un comentario.RANDOLPH H.
I didn't see any room for improvements. I booked reservation, upon arrival Uhaul had everything ready Sonja W.
El cliente no dejó un comentario.Kim S.
El cliente no dejó un comentario.Ariel R.
Do not over charge your customers. I have a charge for equipment I did not request or receive.Nancy S.
El cliente no dejó un comentario.benjamin S.
Make sure the battery is charged because my battery went out on me oh, and then I was stranded.Gwendolyn S.
El cliente no dejó un comentario.TINA JEWELL R.
Todo muy bien. Un trato ecelente desde atencion al cliente hasta el que recibe el vehiculo. FELICIDADES.Ricardo P.
The people were nice but your prices on the Westcoast are a complete joke. Taking advantage of people by doubling the prices when the economy is bad and times are tough and they have to move during a pandemic just shows your company is no longer going in the right direction.Frank H.
Very friendly courteous and helpfulEllen W.
This location just seemed in complete disarray, not to mention they missed a part of my adress to which the check of my deposit will be sent.Gerardo S.
Failed to inform me about the insurance for the additional days.Renee P.
The online app is horrible took over 28 minutes to rent the truck and instead of the clock starting when I finished renting - it started 28 minutes earlier eating into my time.Renwick L.
El cliente no dejó un comentario.Suzanne M.
Very good customer service.Sonja M.
The staff is rude and management makes reservations changes with our notifying customers what should have been a stress free move under already stressful circumstances was made extremely stressful difficult and inconvenient by the staff at this establishment.Cong D.
The entire staff was so friendly and helpful and went out of their way to make sure our rental was perfect!!!!MIKE E.
El cliente no dejó un comentario.Princess T.
El cliente no dejó un comentario.Mitchell S.
El cliente no dejó un comentario.Alfredo I.
Pay Ty a bonus for his excellent customer service when most people renting a truck are stressed. He was gone when I returned the truck, but I plan to stop by tomorrow to give him a $20 tip.Thomas H.
The staff was very helpful & friendly.George G.
Only when I called to change the drop time one the lady she was helping I was explaining to her why I wanted change the time to drop the truck and she told that I have to do it and it was not hice the way she said itRefugio A.
El cliente no dejó un comentario.Summer M.
Staff was so Helpful & Friendly!Anthony S.
Friendly and welcoming people. Overall great experienceMonique L.
El cliente no dejó un comentario.Gabriel R.
Every person I have dealt with at this location was beyond rude. My last interaction the gentleman hung up on me. All I did was ask his name. He didn't want to give it. I called back and got him again, do he had no choice but to help me. This was by FAR the worst overall experience I have had at any company in my life. This is direct reflection of the "culture" at this location, possibly Uhaul as a company. It wasn't just one person, it was everyone I dealt with. I'm beyond frustrated at the level of service I was provided at this location.Kimberly F.
El cliente no dejó un comentario.Jon L.
No complaints. This branch always gives 100% A-1 Quality service .Albert D.
El cliente no dejó un comentario.Abner G.
Nothing everything was perfect.Nicholas W.
El cliente no dejó un comentario.Judy D.
Always very goodjorg C.
El cliente no dejó un comentario.Michael C.
Talk to whoever answers the phones. She was rude.Christopher R.
El cliente no dejó un comentario.Ma P.
It was my first time renting from this location, the manager was knowledgeable in helping me estimate the length of time I needed the truck for, he was right almost to the hour... amazing! Quick pick up and drop off!Carmen H.
All's goodBill T.
Always very Goodjorg C.
Agent was completely rude and brought politics to my reservation when the statements made were completely unnecessary and uncalled for. Also required a secondary phone number and when was told wrong number nearly wouldn't rent to me. I won't be back to this location, I'll most definitely take my business elsewhere and spend a few more bucks on fuel!Jonathan J.
Overcharged Would not work with me on billing Ignored the fact that I have been a loyal customer for many years Your Uhaul phone application did not work to extend truck Your location employees did not know their job. Very unsatisfactory experiencelinton D.
Nothing all was good. I wish my storage space was at Boulder but my storage was at Charleston blvd Javier hooked me up after someone cancelled my storage because they had the wrong dateRaymond G.
Always goodjorg C.
Rude staffQuashauntai T.
Amazing Staff thank youneil B.
Nothing at all. I can't remember the names of the lady and gentlemen that helped me,, but they were exceptional with their helpfullness and customer service. Now I just have to commend the 3 people I talked to on your #800 number. I remember Chris and 2 ladies ..They we're all just so awesome!! I rented a UHaul a little over a year ago and it was the WORST trip ever!! Mostly equipment rental problems plus the CS!!!! THANK YOU for everything!!!Mary k P.
Excellent customer servicerebecca B.
THANK YOU!Ramir A.
El cliente no dejó un comentario.Tricia M.
nothing they were great thereDebra P.
i really wish that the access was 24/7Keala H. | Overall Experience
El cliente no dejó un comentario.Catina B. | Overall Experience
El cliente no dejó un comentario.brandon s. | Online Move In
I was told to expect a call from the manager today, but I'm not holding my breath. I showed up later than expected, so I was unable to chat with anyone in the office, but it was still during access hours. Not a problem, I believed, as my email clearly said that my free lock had been left in my unlocked unit. This was a lie. After figuring out the check-in process that required two separate card readers (why?) using the access code from the email, I walked in and found my unit still locked. This is where bad turned horrific. I called the managers number multiple times (using multiple phones) for self service help. The phone was simply off, it went straight to voicemail every time. Calling customer service, I asked if it was within my rights to use bolt cutters to gain access. They said no. I even offered to pay for the lock. I had driven hours from home and planned to return home in the late evening. As hotels were in high demand due to a conference, my options were another full day of driving the following day, or wait until the morning. The phone representatives basically told me "too bad, try tomorrow." Desperate, I tried sleeping in the car. If you have the ability, please look at the tape of the parking lot. We were chased out of there by a man who tried breaking into the car repeatedly and kept yelling at us. He also tried to break in to every truck in the parking lot, banging on them and causing a ruckus. Given the violence often shown by police, I felt that my best bet was to take my husband and belongings and park overnight somewhere safer. The person working in the office the following morning listened to this story, was sympathetic, and helped us promptly. Sadly, she was unable to provide us with a good explanation for why our unit wasn't ready, nor any way to make this experience less terrible. She said that she took note and promised to pass it to the manager.Olympia S. | Online Move In
The sensor lights in the hallway didn't always come on. Every thing else was great.DELLA M. | Overall Experience
Very nice and helpful staff. The entire experience was very good and much appreciated. ¡Gracias!Laura V. | Overall Experience
The unit was nothing like I thought I would be getting. The elevator is too small to move things in. And Never told I would have to climb a latter every time I entered the unit.Clarence M. | Online Move In
Just like to thank everybody for being so helpful and so professional I really do appreciate it thank youTHOMAS A. | First Impressions
El cliente no dejó un comentario.Josue P. | Overall Experience
best uhaul location!Maria F. | Overall Experience
El cliente no dejó un comentario.Maurice N. | Overall Experience
El cliente no dejó un comentario.Jeffrey R. | Online Move In
El cliente no dejó un comentario.Kyra K. | First Impressions
El cliente no dejó un comentario.Chaerish P. | Online Move In
El cliente no dejó un comentario.James K. | Overall Experience
Ronda and David treated us like family they was very welcoming thanks Ronda and David u made our move in easyNiya S. | First Impressions
El cliente no dejó un comentario.Amy B. | First Impressions
El cliente no dejó un comentario.Gay H. | Overall Experience
Just want to say thank you and everything was well and storage was kept good thank you butGene A. | Overall Experience
The entire staff was professional and friendly. When I was moving my stuff out I didn't know if I was suppose to leave the lock and key somewhere so I went inside to check. There was a lady at the counter and she appeared very irate. It seemed as though there was a mix up with the ladies rental at another uhaul place and they sent here to this location. Ronda handle that lady so well I was very impressed. She stayed professional and polite the entire time. Ronda needs a bonus or raise after dealing with that lady!Quannishia B. | Overall Experience
My experience using U-Haul spreads to about 40-50 years. 20+ years in Las Vegas and at this location, 5316 Boulder Hwy, Las Vegas, NV. I have also used other U-Haul and other non-U-Haul storage facilities, in Nevada and other states. U-Haul is NOT without problems. Problems do occur during normal business transactions. In fact, many. The important thing is, that U-Haul or at least all of the locations I have dealt with, especially 5316 Boulder Highway ALWAYS solved any problems to a satisfactory conclusion before the end of the day. There are many things I do NOT like at U-Haul; they are mostly at corporate level. At the end of the day, U-Haul is a One-stop-provides-all-in-moving-and-storage-needs. I will continue doing business with U-Haul as long as the safety, satisfaction, customer service, and convenience continues.Clifford G H. | Overall Experience
Love all the people there! My favorite Ronda ❤Robin T. | Overall Experience
Ronda was the nicest thank youLeilua P. | First Impressions
Ronda, the manager, was personable and explained things extremely well.Brian S. | First Impressions
Ronda Perry the GM is amazing! Her customers service was phenomenal. I booked my storage unit online and it was a locker and instead of her just complaining my reservation she explained to me that I reserved a locker and helped me choose the best storage unit for me. Thank you Ronda for being such a great GM!Quannishia B. | First Impressions
They were great. Helped me with everything.Desiree H. | First Impressions
Staff was amazingMike P. | Overall Experience
The ladies that were there to help was very busy BUT they made the time to help me in dropping off the trailer and getting me a small storage unit for my things , I was very blessed by their commitment to us as customers, Thank you very much , you really helped me that day .Gay H. | First Impressions
Too many people sleeping in the facility and after telling management, nothing was done to facilitate my access so I moved after 10 days! Have two other units in other states that I'm thinking of closing with UHaul after this! You can reach me at 313-978-0128 for any other comments.Gregory P. | Overall Experience
Have this fee facility for over4 years before, had 24 access, now I don't! Very inconvenient for my use but I haven't the time!Gregory P. | First Impressions
El cliente no dejó un comentario.Carmen S. | Overall Experience
El cliente no dejó un comentario.Ronald F. | Overall Experience
El cliente no dejó un comentario.melissa t. | First Impressions
El cliente no dejó un comentario.Mary D. | Overall Experience
El cliente no dejó un comentario.frank m. | Overall Experience
El cliente no dejó un comentario.Kim N. | Overall Experience
The staff was really helpful and always professional. 11/10 will use againJacobi W. | Overall Experience
Rhonda was great. She went above checking on storage units for me in my new city. Everyone was helpful and nice.Karen B. | Overall Experience
El cliente no dejó un comentario.Samuel D. | Overall Experience
Rhoda was very helpfulSonny H. | First Impressions
Best u haul I have been to in LIFEKRISTIN LYNNE D. | Overall Experience
El cliente no dejó un comentario.dustin f. | Overall Experience
El cliente no dejó un comentario.Mickey H. | Overall Experience
I moved all my things out and moved back out of town, I have placed my lock back on the unit by mistake. Had told the facility I had done so and that i had cleared the unit out, but they continued to charge me for the unit because of the lock being still on there. That is not right or fair, I would like those charges taken off of me.Jeremiah M. | Overall Experience
very friendly and helpful great customer service skills made me feel very comfortable and confident that I made the right choice by choosing uhaul thanksEnrique S. | First Impressions
Thank you very much. I had some good and bad times with my payments, you guy's didn't give me a hard time. Thank you for that.Tony M. | Overall Experience
It would have been nice if the units had lights. Its hard to look in the totes in a dark unitconnie c. | Overall Experience
Never answer their phone and took their van back with my stuff in it and jacked up feesJUANCARLOS Melendez R. | First Impressions
El cliente no dejó un comentario.Kathleen B. | First Impressions
El cliente no dejó un comentario.Julio C. | First Impressions
When we first got the unit we were told the price would never go up, grandfathered in, not so!!!! Some one had moth bolls in their unit witch I cannot be around without getting a severe headache and the facility wouldn't do anything about it..Patricia S. | Overall Experience
Mickey is truly the best she deserves to be promoted excellent serviceValgene W. | Overall Experience
El cliente no dejó un comentario.Chris W. | Overall Experience
The guys there were very friendly an helpfulDessilene N. | First Impressions
Mickey and her staff was exceptional going the extra mile especially her employees Elena Marcus and Javier they are awesomeThomas S. | Overall Experience
could use better cleaning. We felt homeless people occupied the facility at times. There needs to be a routine check. Bathroom was used by homeless people very dirty!frank C. | Overall Experience
The only complaint I have is that my access card wasn't working yet when I went back later to move some of my stuff in. And I have to return in the morning to get it reset before I can enterCatherine G. | First Impressions
Very professional people. Very satisfiedDonald H. | Overall Experience
El cliente no dejó un comentario.Monica R. | Overall Experience
They were awesome. So accommodating to me and my family.Joseph S. | Overall Experience
El cliente no dejó un comentario.Elizabeth R. | Overall Experience
El cliente no dejó un comentario.Micheal S. | Overall Experience
El cliente no dejó un comentario.Jennifer M. | Overall Experience
The staff were not only polite, helpful, and accommodating, but they went above and beyond to make sure I was a happy customer. I felt like a family member.James L. | Overall Experience
your on line check in was very difficult and time consuming. wish to recognize a very exceptional employee Mickey she was extremely helpful with my checking out my truck and with getting my storage unit. She's a five star employee.angel s. | Online Move In
El cliente no dejó un comentario.Bathsheba G. | Online Move In
El cliente no dejó un comentario.Joseph A. | Online Move In
The only thing is it took an hour or more to get waiting to get service, once it was my turn, it only took 5 minutes and I was done. Need to have more staff that is qualified to help customers.Sarah W. | Overall Experience
Everything and everyone was terrific!Laurie M. | Overall Experience
Micky was great Attentive to everybody in line very helpful. Always smiling just pleasant all around.Lidia K. | First Impressions
I am satisfied with Uhaul service, and would continue doing bussiness with them!Osa O. | First Impressions
Customer service was excellent. Easy to access storage unit.William Glenn D. | First Impressions
Great place in a very convenient location ran by awesome people.David M. | Overall Experience
The lady at the computer was extremely rude . I didn't receive a hello when entering , I Felt like I was bothering her. She was extremely short with me , I've never been treated so poorly.Elizabeth Vojtek R. | Overall Experience
The staff made it so easy to do. Fantastic!Sharon M. | First Impressions
From the moment I walked into the store I was greeted by the staff. They made me feel welcome. I will definitely be back. Thank you for you Awesome customer service.Tina MArie B. | Overall Experience
I had to use a lock smith to take my lock do to me loosing the key , the lock smith charge me $55 dollars and wasn't able to remove the lock . So I feel I shouldn't have been charged . I am requestiSandra C. | Overall Experience
That manager is evil and miserable .My husband and i fell on hard times and slept in our unit she caught us and gave us 30 days then switched it to 3 days liar Thats why she's lonely personality suckschauncey d. | Overall Experience
Xxxxxxxjoyce C. | Overall Experience
No commentsJodi M. | First Impressions
Thank you Mickey for working with my husband and me on our settlement so that we didnt loose our stuff really appreciate itDavid G. | Overall Experience
The ladies were very helpful and friendly. You need to have more staff. There's always a line and it's very slow.Karen B. | First Impressions
Very satisfy withover all experience of my short stay there for sure.Thank you Robertorobert a. | Overall Experience
Michiko Willis and her staff were so nice and very helpful in everything we needed. Michiko was God sent couldn't have asked for a better place to store our things for the last 9 months. GraciasREBECCA B. | Overall Experience
Paid the monthly rent on space 257, moved out 4 days after. Since space was used only 4 days after paying rental one would think I would be offered a part refund. GraciasWinfred A. | Overall Experience
Staff is friendly and helpfulRonda P. | Overall Experience
Even though I couldnt continue to pay for my unit I am greatful for being able to still get my things. I had alot of sentimental things thats couldn't be replaced. Thank you !Candice W. | Overall Experience
The young guys that hooked are trailer that we rented were extremely nice and very very helpful.Patricia D. | Overall Experience
Your the best ever.sharon c. | First Impressions
They sent me a letter saying that my rent was going up and after 4 years with them they didn’t care about keeping me as a customerIsabel G. | Overall Experience
Mickey and her whole staff was always friendly and accommodating every time I came to the Uhal this has been so pleasant I recommend all my family and friends to this location Thank you so muchtassia r. | Overall Experience
Such a great experience. Wonderful staff. Helpful. Easy to pick up and drop off the equipment. Went as smooth as it could and with reasonable cost.Stephanie W. | Overall Experience
Great staff. Very friendly & personable. Felt as if they truly cared. Would def recommend this location to all my friends and family. Way to go Mickey Willis... you have turned this place around!yolanda m. | Overall Experience
Everyone was great ..Yasmin W. | Overall Experience
Amazing experience best ever! 24 Acess climate controlled inside bathrooms 5 carts always clean , access anytime and felt safe! I wish all facilities could be like this! Value!!! Easy Auto pay! Thx!!GINA D. | Overall Experience
Dylan was excellent. Give that guy a raise!Jack H. | First Impressions
This location is convenient for me. I chose it also because it is clean, well-staffed, and I feel safe there. Limited access hours aid in all those potential concerns.LAURA F. | Overall Experience
The only set back is the climate controlled units were roasting hott. When I got back to my car I actually threw up because I was so overheated.Misty P. | First Impressions
my experience with uhaul was very profesional promped,and productive.i will do business with them again..and years to come great job uhaul..David L. | First Impressions
I've used this facility before and they were unprofessional, the staff here now are very professional, attentive and concerned about my needs. The manager and agent that helped me was outstanding.SUSIE B. | First Impressions
Issues with booking: Had to do three separate calls to make the reservation. Spoke to Michael at the call center first. Dirty locker. Manager said she would go get a broom but she never came back.levon b. | First Impressions
Honest,Friendly And Fast Staff Really Enoying My Experience With My Storage It Was Clean When We Got It The Guys There Are Always Helping And Keeping Themselves Busy I recommend Ppl To Come Here 👍Juan S. | First Impressions
They are compassionate and very nice.Patricia B. | Overall Experience
From Manager to regular had great customer servicesLeah H. | Overall Experience
Enjoyed all the workers there. Very friendly staff and willing to help whenever I needed anything.Jennifer H. | Overall Experience
Staff was friendly and very helpful, especially Mickey! ¡Gracias!luisa t. | Overall Experience
Thank you for the great service.jeff h. | Overall Experience
Good people, good facilityDArren A. | Overall Experience
GraciasTemeah Maria H. | Overall Experience
The manager and new young lady were very helpful.dan i. | Overall Experience
I experienced Excellent Customer Service in an timely manner.Toya T. | Reservación
The staff is friendly helpful and very understanding. Safe location and my stuff was just as I left it. Mickey is doing an outstanding job and her staff is amazing! Keep up the good work team!Wilhelmina H. | Overall Experience
I really appreciate a facility that stands up to its word. GraciasJulia B. | Overall Experience
Love the store, love the people! Professional, awesome :) favorite place !!!Laura W. | Overall Experience
Everyone at the facility was kind and helpful. If I need another storage I would definitely use 5316 facilities. Thanks, guys for everything !!Andre A. | Overall Experience
Professional and helpfulLawrence C. | Overall Experience
Blake is knowledgeable, courteous, and personable.Raymond D. | Overall Experience
I had this storage unit for four and a half years and every staff member that I encountered was rude and unaccommodating and seemed to take pleasure in making people wait in line.Laura P. | Overall Experience
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