Customer Reviews for U-Haul Moving & Storage at Boulder Hwy

3,499 comentarios

5316 Boulder Hwy   Las Vegas, NV 89122
(Harmon Ave)

(702) 435-7555

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(702) 435-7555

5316 Boulder Hwy
Las Vegas, NV 89122
(Harmon Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Toi B. 
Clasificación:
5.0

Just want to say thank you and everything was well and storage was kept good thank you but

Gene A.  |  Overall Experience 
Clasificación:
5.0

Everything was AWESOME, the staff was great, it was a pleasure.

Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK ALLEN GEORGE M. 
Clasificación:
5.0

The entire staff was professional and friendly. When I was moving my stuff out I didn't know if I was suppose to leave the lock and key somewhere so I went inside to check. There was a lady at the counter and she appeared very irate. It seemed as though there was a mix up with the ladies rental at another uhaul place and they sent here to this location. Ronda handle that lady so well I was very impressed. She stayed professional and polite the entire time. Ronda needs a bonus or raise after dealing with that lady!

Quannishia B.  |  Overall Experience 
Clasificación:
5.0

My experience using U-Haul spreads to about 40-50 years. 20+ years in Las Vegas and at this location, 5316 Boulder Hwy, Las Vegas, NV. I have also used other U-Haul and other non-U-Haul storage facilities, in Nevada and other states. U-Haul is NOT without problems. Problems do occur during normal business transactions. In fact, many. The important thing is, that U-Haul or at least all of the locations I have dealt with, especially 5316 Boulder Highway ALWAYS solved any problems to a satisfactory conclusion before the end of the day. There are many things I do NOT like at U-Haul; they are mostly at corporate level. At the end of the day, U-Haul is a One-stop-provides-all-in-moving-and-storage-needs. I will continue doing business with U-Haul as long as the safety, satisfaction, customer service, and convenience continues.

Clifford G H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lukas W. 
Clasificación:
4.0

Please inform customers of time frames. I was under the impression we have 24 hours for rental but when I called customer service for being charged for 2 days when I only had it for 23 hours, they told me about the different times depending on size of truck. This would be nice to know before renting not after.

Cindy R. 
Clasificación:
4.0

El cliente no dejó un comentario.

christopher E. 
Clasificación:
5.0

The ladies in the office are amazing. They handled customers with ease and grace. No matter how crazy the customer got they were very polite and took care of the customer. The gentleman that works the lot helped me with a trailer and he was awesome. He is truly an amazing worker.

Lisa B. 
Clasificación:
4.0

I didn't make it perfectly clear exactly what I wanted so the mistake was all mine. It won't happen again. Thanx for asking!

Marlia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amintha P. 
Clasificación:
5.0

Love all the people there! My favorite Ronda ❤

Robin T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaimie W. 
Clasificación:
3.0

El cliente no dejó un comentario.

ISAAC C. 
Clasificación:
5.0

Everyone one super friendly and very helpful!

Carey E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURITA IOLA M. 
Clasificación:
5.0

Nothing. The personnel, service, and equipment are top notch.

DEBORAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mora T. 
Clasificación:
5.0

I just wasn't specific enough about exactly what I'd wanted. The next time I'll be more direct.

Marlia K. 
Clasificación:
5.0

Great and friendly service. Thanks!!!!

Guy K. 
Clasificación:
1.0

They gave me the wrong truck and then wanted me to return it AFTER being away for 45 mins and my movers already loading the truck.

Robert W. 
Clasificación:
5.0

Ronda was the nicest thank you

Leilua P.  |  First Impressions 
Clasificación:
5.0

Ronda, the manager, was personable and explained things extremely well.

Brian S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE F. 
Clasificación:
5.0

Yes last time it took 1 week to get my refund back to my amex card!! Please do better!! Thank you

Reggie A. 
Clasificación:
5.0

Muy atento y amable la persona que me recibió el equipo, Gracias nuevamente

FERNANDO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher J. 
Clasificación:
5.0

Very professional, nice and friendly. Highly recommend.

Quannishia B. 
Clasificación:
5.0

Went into this location in need of a truck rental. There wasn't any vehicles available for the smaller size on the job I had to do because they were all prebooked. The manager was kind enough to ask me if I could have one back before the prebooked time and I told her yes! I was able to complete my job and have the truck back 2.5 hours before the customer booking time. If it wasn't for her kindness, understanding, and trust I wouldn't have been able to complete my job. Thank you so much!

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla G. 
Clasificación:
4.0

Actually do the safety inspection and hook up the wiring

DYLAN M. 
Clasificación:
5.0

This was my first time renting a regular truck. I fell in love with the Chevy Silverado. I know what my next car will be -- a truck. I rent trucks every month for my business. And every month my customer experience is great. But this time it was electric. I will always remember this weekend as the time I fell in love with a Chevy. (I'm was a Dodge lover). And until I actually buy the truck, I will continue to be a loyal and trusting customer. .

henrien M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danilo C. 
Clasificación:
5.0

The lady at the counter gave us superior service and was most helpful. The outside employees were also great.

Paula E. 
Clasificación:
5.0

The gentleman who attempted to help me was incompetent and careless. Both ladies I encountered were capable and very willing to help. And please sever your relationship with “moving helpers” as they are running a scam and they have provided uhaul with bad information (ie- we will not charge the customer until job is done- still waiting for refund from movers who never called /showed.)

BETHANY ALLEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

CELESTINO O. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRENE MARIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK ANTHONY J. 
Clasificación:
5.0

People were really helpful love the equipment. I rented a transport trailer really like The way a Tow. I was really surprised how light was it Thank you.

JOSE VICTOR V. 
Clasificación:
5.0

I was not able to get the size of trailer I needed. Uhaul should designate trailers for in-town-only. Because all trailers the size I needed were all taken Out of town.

Lamar T. 
Clasificación:
5.0

Profetional Service 100%.

FELIPE T. 
Clasificación:
4.0

God, Las Vegas is HOT!

ALDEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Falaniko S. 
Clasificación:
5.0

Keep up the great work!! Excellent staff

Linda W. 
Clasificación:
4.0

Check truck alignment pulls to the left. Other than that it's all good. Will rent here again.

Paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES PHILLIP CH S. 
Clasificación:
4.0

Keep up the good work.

Napoleon C. 
Clasificación:
5.0

I like this location very much. I had a great experience. Gracias.

LIGANG L. 
Clasificación:
5.0

Staff was. Very nice and friedly

Cheryl C. 
Clasificación:
5.0

Ronda Perry the GM is amazing! Her customers service was phenomenal. I booked my storage unit online and it was a locker and instead of her just complaining my reservation she explained to me that I reserved a locker and helped me choose the best storage unit for me. Thank you Ronda for being such a great GM!

Quannishia B.  |  First Impressions 
Clasificación:
4.0

They were great. Helped me with everything.

Desiree H.  |  First Impressions 
Clasificación:
5.0

Seamless Experiance

ROBERT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon D. 
Clasificación:
5.0

People at the location were great.

LAWRENCE L. 
Clasificación:
5.0

Was pleased with my experience. Thx

SURBRETHA RENA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo D. 
Clasificación:
5.0

The gentlemen that helped me with my return was very professional and friendly. The return process was less than 3 minutes. Would come back here in the future.

RONALD D. 
Clasificación:
5.0

Staff was amazing

Mike P.  |  Overall Experience 
Clasificación:
5.0

Just be kind!!

Reggie A. 
Clasificación:
1.0

Charges are ridiculous and I didn't authorize them

Brandi F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurilio M. 
Clasificación:
5.0

.

Myron L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LLOYD R. 
Clasificación:
5.0

The ladies that were there to help was very busy BUT they made the time to help me in dropping off the trailer and getting me a small storage unit for my things , I was very blessed by their commitment to us as customers, Thank you very much , you really helped me that day .

Gay H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark Y. 
Clasificación:
5.0

The staff was very polite, knowledgeable and very helpful. Gracias.

Sandra S. 
Clasificación:
3.0

I wish there was a way to directly contact the office

Lacy D. 
Clasificación:
2.0

Too many people sleeping in the facility and after telling management, nothing was done to facilitate my access so I moved after 10 days! Have two other units in other states that I'm thinking of closing with UHaul after this! You can reach me at 313-978-0128 for any other comments.

Gregory P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mario H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
5.0

Very helpful and very good service.

ERNESTO R. 
Clasificación:
3.0

Have this fee facility for over4 years before, had 24 access, now I don't! Very inconvenient for my use but I haven't the time!

Gregory P.  |  First Impressions 
Clasificación:
5.0

I have been a customer for a while and they are always friendly and efficient!

Yahel M. 
Clasificación:
5.0

Very quick exceptionally great service both rental as well as return.

Lisa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josette H. 
Clasificación:
4.0

Add moving men (discs) to your retail inventory to help the customer move heavy furniture easily.

LARRY PAULINO G. 
Clasificación:
5.0

Gracias.

LAURIE ANN S. 
Clasificación:
5.0

Customer service was surprisingly excellent When you consider how mundane the job can be coupled with the heat and customers who aren't thrilled with moving 😇 the employees were as good as it gets with respect to enthusiasm and professionalism I was surprised to say the least 🏆

Anthony R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carmen S.  |  Overall Experience 
Clasificación:
5.0

For my first time experience it was very helpful and satisfying!

Quintrel F. 
Clasificación:
1.0

Still waiting on a manager to call me back

Renea V. 
Clasificación:
3.0

Just wish you had more cargo Vans and pick up trucks. All that was available was 15 footers didn't nee need that big. Plus card swipe went offline had to redo order 3 times lost a 10 ft because of it

JOSEPH MICHAEL A. 
Clasificación:
1.0

The check in and check out process is not very good. Also the truck size promised as part of my reservation was not available.

ROBERT ALLEN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yodanys V. 
Clasificación:
5.0

The young men was so nice and helpful. I love the whole experience with Uhaul

FRANKLIN T. 
Clasificación:
5.0

Very ,, very,, convient,, tanks ,,

CYNTHIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUGO E D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JauQeel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG L. 
Clasificación:
2.0

Have someone inside to answer the phone and customers coming in.

JOSEPH MICHAEL A. 
Clasificación:
5.0

Ryan LaPuore explained the rental contract and everything in detail. He was kind, courteous and very professional.

DANIEL S. 
Clasificación:
4.0

The only problem is too many customers and not enough workers.

MICHAEL H. 
Clasificación:
3.0

Truck had an odd front end issue... Probably caused by a wheel and/or tire. Cart ordered with my truck reservation wasn't available. Only 1/3 of items ordered online were actually stocked... All others weren't available. All staff I encountered were friendly and helpful. It was obvious that they are tired of the items being unavailable, too. I'm certain they receive many complaints. I heard two or three other customers complaining about the same thing the few times I was there.

SCOTT W. 
Clasificación:
5.0

Give Rhonda and crew a pat on the back!

scott H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald F.  |  Overall Experience 
Clasificación:
5.0

Curtious and helpful. especially the yard person

WARREN ROGER W. 
Clasificación:
5.0

Only thing I would suggest is to have a designated waiting area for people who is waiting to get picked up.

LETITIA DWAN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary P. 
Clasificación:
2.0

why on a 19.95 a day truck used for 3 hours and 11 miles was I charged 62 dollars

KENNETH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marc J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUGIE A. 
Clasificación:
2.0

They did not give me any time to do anything or give me instruction on anything and the computer is a issue checking in and checking out. I could not park in the lot because trucks lined the road over entrances Now it's been two days and can't get my deposit back. Took the time to get the cash so I could get it right back but noooo if I wanted to wait would of used a card but used cash. Help

JERRY CARL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELYN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

addmas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID JOHN D. 
Clasificación:
3.0

El cliente no dejó un comentario.

RUSSELL S. 
Clasificación:
3.0

Make sure you have the right size of truck available

MILAGROS W. 
Clasificación:
5.0

Employees came up to me immediately after pulling into the check-in area. I do not have a problem with this location. I have a problem with the u-haul reservation line who set a reservation for storage at Stephanie place U-Haul and when I arrived to check in I was told that there was no such reservation and no such spot available for quite some time. The 800 number for U-Haul is deceptive.

MATTHEW PHILLIP L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

frank m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim N.  |  Overall Experience 
Clasificación:
5.0

The staff was really helpful and always professional. 11/10 will use again

Jacobi W.  |  Overall Experience 
Clasificación:
5.0

Rhonda was great. She went above checking on storage units for me in my new city. Everyone was helpful and nice.

Karen B.  |  Overall Experience 
Clasificación:
5.0

Rhoda was very helpful

Sonny H.  |  First Impressions 
Clasificación:
5.0

very friendly and helpful great customer service skills made me feel very comfortable and confident that I made the right choice by choosing uhaul thanks

Enrique S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen B.  |  First Impressions 
Clasificación:
5.0

The guys there were very friendly an helpful

Dessilene N.  |  First Impressions 
Clasificación:
4.0

The only complaint I have is that my access card wasn't working yet when I went back later to move some of my stuff in. And I have to return in the morning to get it reset before I can enter

Catherine G.  |  First Impressions 
Clasificación:
3.0

your on line check in was very difficult and time consuming. wish to recognize a very exceptional employee Mickey she was extremely helpful with my checking out my truck and with getting my storage unit. She's a five star employee.

angel s.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph A.  |  Online Move In 
Clasificación:
5.0

Micky was great Attentive to everybody in line very helpful. Always smiling just pleasant all around.

Lidia K.  |  First Impressions 
Clasificación:
5.0

The staff made it so easy to do. Fantastic!

Sharon M.  |  First Impressions 
Clasificación:
5.0

The ladies were very helpful and friendly. You need to have more staff. There's always a line and it's very slow.

Karen B.  |  First Impressions 
Clasificación:
5.0

Your the best ever.

sharon c.  |  First Impressions 
Clasificación:
4.0

The only set back is the climate controlled units were roasting hott. When I got back to my car I actually threw up because I was so overheated.

Misty P.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

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  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

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    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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