El cliente no dejó un comentario.Michael G.
Customer Reviews for U-Haul Moving & Storage at Beechmont Ave
Cincinnati, OH 45255
(W Of 8 Mi Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Called to inquire about renting a box truck and sat on hold for 15 minutes. Went to Beechmont location after waiting on hold and no answer. Representative did not provide information about rental till finishing up paperwork. He was not very customer friendly. Was told to park personal vehicle in side lot but no spots available.Geona E.
El cliente no dejó un comentario.Mark G. | Overall Experience
I believe her name is spelled Uwana. She checked me in and back upon return. She is such a pleasure and so sweet to work with....we have worked with her on another rental as well. She should be lifted up for her work and personal touch to make you feel at home.Denise D.
Pickup truck available on very short notice. EasyJames H.
El cliente no dejó un comentario.Scott S.
When I checked truck in I asked the member to check if I had enough gas. The gauge was between 1/4 & 1/2 and was supposed to be at 3/8. He turned on the truck, checked it and said it was â€œgoodâ€. On my bill I received a gas charge of $22. I would have driven to a nearby gas station and topped it off got a fraction of that if he would have told meJoseph M.
Only did after hours drop at this location. Everything looked nice and organized and was clearly a fully functioning Uhaul center.Nicolas R.
it's a pleasure to work with steve and his crew!James A.
El cliente no dejó un comentario.Scott N.
El cliente no dejó un comentario.MICHAEL F.
I'd give them my first born, if it would please the Uhaul. God Bless this devout covet absolutely serving the greater Amelia area in ask her true pride and glory. God bless America.David S.
Return was after hours and everything went well.GARY D.
El cliente no dejó un comentario.Arthur W.
Jewanna helped us and provided exceptional customer service. She explained everything clearly and also provided some great suggestions to make our move easier. She is a great asset to your business.Michael M.
El cliente no dejó un comentario.David K.
Great customer service thank you for the quick and painless return.Diana G.
This is my family's second truck rental in the last few weeks. I don't think that there were any discussions of insurance before the first rental other that to confirm our personal coverage would be adequate. When I reserved the second rental, there was no discussion of additional insurance charges as part of the expected charges. It was only at the rental desk that insurance options appeared on the screen and no information on the selection screen to indicate that the quoted fees were for each "day" of rental. I fell that the process was less than transparent.Joseph L.
El cliente no dejó un comentario.Samuel K.
El cliente no dejó un comentario.John H.
I am a doofus and accidentally booked my truck for next MONTH. Whoops! But the team here took great care of me and got me the truck I needed anyway, no problem! Also, the lady that helped us when we returned the truck was just an absolute delight. She was so fun and friendly, it really brightened our morning. I'm sad I didn't catch her name, I should have just to say thanks and publicly applaud her. So - Thanks for a great experience, all around!DILLON H.
El cliente no dejó un comentario.LAWRENCE F.
El cliente no dejó un comentario.James C.
This is the 7th time I used your motorcycle trailer and it has always performed well. The people here are friendly and always helpful.Cary S.
El cliente no dejó un comentario.CODY M.
Very professionalAnthony L.
The two young men were great, had the paperwork ready. They were very appreciative that we brought the truck back early.RICHARD W.
El cliente no dejó un comentario.Ryan C.
El cliente no dejó un comentario.Andrew S.
El cliente no dejó un comentario.Roiden G.
Not add a fuel charge to a tank that was topped offLester B.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.MARCELLE B.
Not charge me an extra $9 without telling me why once I leaveShane G.
El cliente no dejó un comentario.Leonard M.
I was there twice in one day, once to pick up a package of furniture pads and once to return them a few hours later unopened. The man who waited on me was grumpy, barely said anything to me except he "had" to charge me, even though I brought them back unopened a few hours later. There was no customer service AT ALL. I would never rent anything from this location again. It wasn't about the $5, it was all about the lack of customer service. A 'good morning, how can I help you?' and a 'thank you' would have gone a long way.sandy G.
Very easy and quick drop off. Experience was very pleasant.Karen H.
El cliente no dejó un comentario.Thomas D.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Sean L.
The young man I worked with, I believe his name was Tyler, did an excellent job! Very professional and friendly. Nice to see great customer service for a change.Rebecca G.
El cliente no dejó un comentario.Robert H.
Customer Service here is lacking. Equipment was fine but the staff just came across as A holes.Jason G.
El cliente no dejó un comentario.Sherman M.
El cliente no dejó un comentario.Larry Y.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Michelle J.
El cliente no dejó un comentario.Gregory H.
El cliente no dejó un comentario.Robert U.
There is very little parking and I in some circumstances mine in particular where the renter needs to leave their car because the household only has one driver. Maybe have a bit more available spaces for those rentersNancy M.
El cliente no dejó un comentario.GREGORY M.
El cliente no dejó un comentario.Robert R.
The lady that helped me at the counter was super friendly! And people aren't really friendly at most places so it was refreshing to be helped by someone as nice as she was. Thanks for making my move less stressful, quick and easy!Kayla S.
Inviting or helpful...neither yes or no.Raymond R.
El cliente no dejó un comentario.James M.
When I returned the van on Saturday the women was extremely happy and very friendly. Drop off was very easy and I left with a smile on my face because of her..Jeannine A.
El cliente no dejó un comentario.Andrew S.
For this rental, I was transferred to three different locations before being able to pick up my rental. I also needed a one way, one day pick up and drop off, but was forced to purchase a two day even after driving all over town to pick up my rental.Jennifer H.
El cliente no dejó un comentario.John M.
The cell phone drop off procedure went off great. I took the pictures, dropped the keys in the box, and that was that. Love it.DARRELL JR H.
people were really nice .Everything went wellDillard W.
Nothing - have used you for 4 years of undergraduate college (Miami, Oxford) moves, and today, we moved our daughter to Columbus / OSU to start graduate school. Each time Beechmont U-Haul has made the experience easy and the staff have been very helpful. Thanks for many years of high-performing service - Happy customers!Douglas W.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.Jacqueline L.
El cliente no dejó un comentario.Pascale L.
Friendly staff - equipment ready and all went as promised. Thank you !Daniel D.
El cliente no dejó un comentario.Russell L.
El cliente no dejó un comentario.Eric N.
El cliente no dejó un comentario.THOMAS P.
El cliente no dejó un comentario.Nina O.
The truck had a strong smokers smell to it.Robert J.
El cliente no dejó un comentario.Jayson H.
Nice people, good experienceGary E.
El cliente no dejó un comentario.James H.
Easy to order and pick up/drop off. Vehicle worked as expected.Christopher A.
All was good!Thomas H.
El cliente no dejó un comentario.Brian F.
Increase the number of staffing.Fadi K.
El cliente no dejó un comentario.Lawrence M.
Excellent customer service!Marlene D.
always friendly and helpfulDonna C.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.James K.
This location was helpful in seeing through a very trying time that online planning via the national team was not able to do. I plan to follow up with this through customer service: I had to pay extra for miles when I recently did a round trip for something. Understandable. I learned I (actually my daughter) is screwed because you estimated the miles needed and I (likely) will not get back to overage. It equates to over $100! You certainly could charge me when I underestimated by about 25 miles. However you can't return over $100 when you over estimate? This is unacceptable. It is all in the system. The same system you used to charge me. I am hoping customer service sees fit to do what is right. Big difference between estimating a dozen miles and over 100! Would you have charged me if I went over your estimate? How would you have done that? Get my drift. As casually noted, this was for my daughter who is young and took a job out of town. She does not have the resources to pay a lot but the total for this move was just barely under $2000 of which almost $1600 of it went to you.Ronald Z.
Always helpful for all moving needs!Paul N.
El cliente no dejó un comentario.Andrew I.
El cliente no dejó un comentario.Molli H.
El cliente no dejó un comentario.Tony N.
Dropoff was smooth and fast.TIMOTHY K.
El cliente no dejó un comentario.Sidney J.
Parking lot was so crowded. Asking for an accident to happenLucy W.
El cliente no dejó un comentario.Terrence C.
always a pleasure!Jim A.
El cliente no dejó un comentario.Marc J.
The reservation, location, pickup, and drop off all were a non-issue. Only problem was that the inside of the unit smelled like an ash tray which in turn made everything we packed in it smell like cigarettes.David C.
El cliente no dejó un comentario.Melissa C.
First time using a UHaul trailer just wanted a few mins instruction on how to drive it especially in reverse and safety info. Sales force spent 30 seconds on instruction and said I was good to go and left. They were busy just didn't have time for me. I would have paid a few more dollars for instructions. They should offer this feature.Arthur M.
El cliente no dejó un comentario.Scott H.
El cliente no dejó un comentario.NATALIE S. | Online Move In
So far everything has worked so well. Easy to use, convenient and clean! Especially appreciate having the carts available to use!!Heather b. | First Impressions
The doors often did not work or worked without needing a pass card...letting anyone in. We received two free mos for two trucks we rented. The 2nd month we were told only a very small unit was available. We rented large trucks and were supposed to receive comparable size storage. There actually was more than one large unit available. It was at that point we decided to discontinue any storage there. Very disappointing.Margaret H. | Overall Experience
El cliente no dejó un comentario.Solomon W. | Online Move In
We had a unit here for at least a couple years. It was clean and climate controlled. We never had any problems. Steve showed me how to obtain access at least three times because I simply forgot after months had passed without accessing it. Every time, he was courteous and professional. My experience with all the staff at this location has been excellent.Peter S. | Overall Experience
¡Gracias!Margaret H. | First Impressions
Customer service was extremely rude and I wouldn’t recommend this facility.Anne M. | First Impressions
I have a video of the people that work at the counter if you would like to see it please contact me personally and I will gladly forward itJohn G. | Overall Experience
From day 1 the arrangement was exactly what I needed. It was safe, secure, accessible and unbelievably convenient to load and unload. The price was fair and billing was easy. Excellent follow up and customer service. Would definitely recommend and rent again!SANDY D. | Overall Experience
El cliente no dejó un comentario.Robin S. | Overall Experience
Great experience. Would use U-Haul again for any storage I need.Rob R. | Overall Experience
Servicios adicionales en esta ubicación
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