Customer Reviews for U-Haul Moving & Storage at Barton St

6855 comentarios

2275 Barton St E   Hamilton, ON L8E2W8
(Barton & Nash)

(905) 560-3161

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(905) 560-3161

2275 Barton St E
Hamilton, ON L8E2W8
(Barton & Nash)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Paul A. 
Clasificación:
4.0

Nothing was happy with this pick up !!

Steven L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo R. 
Clasificación:
1.0

The pickup truck was cover with the snow on the windshield. I have to clean myself

Mike R. 
Clasificación:
3.0

They told me the gas was at 1/2 a tank, when I got in the truck it was definitely not at 1/2 tank it was between 1/4 and 1/2 and I should have taken a picture. I drove 52 km and out $10 in gas and it was fuller than when I took it and I got charged an additional $9.64 for fuel. disappointing next time I will definitely say something before I leave

Julie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jozsef M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORYT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHENRICHARD D. 
Clasificación:
5.0

Everything was great. The uhaul system and website was down the day I was there and two younger gentlemen worked that day - both were exceptional and very professional in the situation where the uhaul system was down. Highly recommend these two gentlemen as examples of how to be professionals and put the customer first. Will return to this location for sure. Thanks.

Jarred S. 
Clasificación:
5.0

After registering online, the pick-up and drop off process was very fast and smooth.

Raymond M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Miroslav B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHNN O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle H. 
Clasificación:
5.0

nothing

James C. 
Clasificación:
5.0

The trailer was not clean at all. It had lumps of sod and dirt all over the floor of the trailer. As it had just started raining yesterday as I was picking up the trailer, all the rain turned to mud and spread everywhere. I didn't even look at the trailer for cleanliness as it has never been a problem in the past two months of trailer rentals from the same location, and I have had rentals at least 15 time in the last two months.

Gregory H. 
Clasificación:
5.0

This man was above and beyond outstanding and professional I have rented a lot over the years and no one has ever hooked my car dolly up before and Checked all the lights except for this man. He deserves credit. Polite and kind.

Glenn R. 
Clasificación:
4.0

Staff were great and friendly HOWEVER NOT ONE of them were wearing masks and frankly in this day and age, that's just not acceptable. The guy checking you in/inspecting the truck after the ride had no mask. Come on. My driver and I kept our distance while we were masked up. Otherwise, great experience.

Christopher L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORYW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chuck A. 
Clasificación:
1.0

Make sure you're organized and don't call people in the middle of a move and ask for the truck back. Having to switch trucks because someone messed up, set my move back more than two hours. This caused my girlfriend and I not to be able to move all our stuff into our new apartment. We had too book the loading dock twice to finish the move.

Justin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

anna-kay l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

Service and Van were excellent

COSMAG D. 
Clasificación:
1.0

The truck was cancelled and running my whole moving day

Matthew B. 
Clasificación:
4.0

I could not get the website to work for after hours drop off. So I called as it said to but nobody answered the phone even after two attempts waiting for 30 minutes plus each time.

Larry B. 
Clasificación:
5.0

No issues. Courteous staff and Covid responsible with protocols in place and being used. Totally satisfied!

Eric G. 
Clasificación:
4.0

Bigger Compound To Store All Vehicles And Not Having Them Close Together.

DAVIDMITCHELL R. 
Clasificación:
5.0

efficient and friendly staff

JOHN C. 
Clasificación:
1.0

I was suppose to be credited $50 but that never happened. Now I spend over 2 hours regarding the credit with uhaul and they have me on hold. The staff at the location are nice but uhaul the company sucks. They rented my truck which I reserved to some else because they we going further sp they can make more money but they do not honor the reservation credit. How nice

MATTHEW P. 
Clasificación:
5.0

Nothing really any different. All was good in my opinion. Never had any problems with the equipment.

ERIC B. 
Clasificación:
5.0

Nada

JOHN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNF B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malcolm B. 
Clasificación:
3.0

I used the online booking and check in. Very easy, in and out with my rental quickly.

Keith W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle R. 
Clasificación:
5.0

Great experience. Will definitely rent here again. Friendly service and fast in and out.

Marcus R. 
Clasificación:
5.0

Steering was off and truck was pulling slightly to the left

Matthew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah S. 
Clasificación:
1.0

Your customer service is horrible, and I'd never rent from you again. Very sad actually!

TAMMYROSEE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRENCE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna V. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE B. 
Clasificación:
4.0

I had mentioned to the uhaul rep that the motorcycle trailer I rented caused by vehicle to vibrate through the whole trip. I have a utility trailer and a travel trailer and have never experienced this. I tried different speeds but only at low speeds did I notice the vibration stopped. I just think it was a wheel out of balance.

Karl F. 
Clasificación:
2.0

They signed me for a particular cargo van, BE1357A but while I was on the lot looking for the vehicle, the girl came and said I should take a different van from the one I signed, BE1641U! They text me to check the state of the van while I was driving!!! The actual starting km was 17518 but they charged me at a starting 17501. When I called to dispute, the rep talk over my head saying I should have checked before leaving the compound. In other word, I should have check their msg while I was driving. The agent on the phone argues msg was sent while I was on the compound. THE WORST CUSTOMER EXPERIENCE. NOT RECOMMENDED.

Ikramullah K. 
Clasificación:
5.0

Good location and helpful staff

ATUL A. 
Clasificación:
5.0

Very friendly staff

Jessica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETHR M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda R. 
Clasificación:
4.0

A bit upset when I booked a 26 foot truck a month in advance and the day before I move I get told I can only get a smaller one. Now I have to rent another truck and do the rest another day. A bit of notice, rather than the day before would have been nice

Nathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbie F.  |  Overall Experience 
Clasificación:
3.0

Simplify the after hours drop off. Those prompts are not the customers responsibility. Unless there is damage and/or an insurance claim involved.

WESLEYJ B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDHENRY O. 
Clasificación:
5.0

AMAZING PEOPLE

Celestino D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexander M. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

George S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNETTEA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eloy E. 
Clasificación:
1.0

You scam people on the gas. I was told that the truck was at a 1/4 tank. That's what the gas gaged showed. I was told to return it at that level. After completing my move I gassed up at the Petro Can station at Queenston Rd and Centennial Pkwy. I didn't put enough in so on my way to drop of the truck I added additional gas at the Esso station at Centennial Pkwy and Barton St. When I topped up it was showing at a 1/4. When I checked my credit card the next day I noticed that you had put through an additional charge for $25.88. I put over $12 in the tank and only drove about 30 KM. As I mentioned the gage was showing when I returned it as it was when I picked the truck up. I stopped by the Uhaul location and spoke to one of your employees. He said the extra charge was to top up the tank to the level I had received at. I demanded a refund. He said he'd put one through. I haven't received one. I checked my bank statements for the period when I rented from the same location in Sept 2020. You pulled the same scam then. THI IS A BULLSHIT SCAM THAT YOU PULL ON YOUR CUSTOMERS. I'VE REPORTED YOU TO THE BETTER BUSINESS BUREAU, CRA AND REFERRED THE STORY TO THE TORONTO STAR. I'VE ALSO TOLD OF MY EXPERIENCE ON FACEBOOK. FUCK YOU ASSHOLES.

Denis J. 
Clasificación:
5.0

Super helpful and friendly and very effcient!

Jeannine M. 
Clasificación:
5.0

Wait time to answer call was over 30 min we hang up and went in person ... I guess they were very busy .. I get that... but

RAYMONDJ K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

gord F. 
Clasificación:
3.0

The older guy who seemed to be in charge was standing there complaining about operations/employees right in front of us. The younger fellow we were dealing with seemed like he was brand new maybe training and wasnt super informative but it really didn't seem to be his fault it seemed like lack of training. However, when I first called to inquire and book my truck and storage unit- the guy on the phone was super happy to help and informative and genuinely nice! I wish I knew his name because he was outstanding!

NICOLE W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Danielle G. 
Clasificación:
4.0

Rental drop off. Not always clear if you should be waiting for someone outside, or if you are supposed to go inside to see someone. Not a huge deal, and it always seems to work out for me in the end - but there have been times when I'm like "how long do I stand here like an idiot?"

Alexander E. 
Clasificación:
1.0

The girl on the phone was sooo rude

Mohammad A. 
Clasificación:
5.0

El cliente no dejó un comentario.

April W. 
Clasificación:
4.0

Very friendly and competent staff.

Gord S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETHR M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDJ P. 
Clasificación:
5.0

The staff at Barton and Nash are always friendly and efficient.

Brenda D.  |  First Impressions 
Clasificación:
4.0

Organized, friendly team

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH B. 
Clasificación:
5.0

Excellent customer service!

Stephan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

doug H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan E. 
Clasificación:
2.0

El cliente no dejó un comentario.

Dean G. 
Clasificación:
5.0

Staff was friendly. Quick and easy. No problems.

STEVAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA D. 
Clasificación:
2.0

I rented a storage locker and when I opened it, it still had garbage inside as well the parking area outside of the storage container was littered with garbage/ stuff people left behind. It made parking the rented truck as well as unloading/ reloading 2 weeks later very difficult to do. Yes its covid pandemic but its no reason for that type of service. I will never use uhaul again ever. As well I wasctild that if I didn't need the storage locker for the full month then it would be prorated and I'd get $ back. When I inquired about it I was told no, its paid for we don't give $$ back.

REBECCAS L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHANEARL DAN B. 
Clasificación:
3.0

i booked a trailer to be picked up west of Ottawa. However, I got a call the next day informing me the trailer was not actually available and I had to find another. The Uhaul on the phone for the different regions of Ontario trying to find me a trailer were rude and impatient. I was told on the phone the price would be $90 and then paid $145 when I arrived for pickup. I will look for other vendors to rent a trailer next times

Luke B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFREDT V. 
Clasificación:
5.0

Fast, friendly service.

MARTHENO R. 
Clasificación:
5.0

Updated pictures off damages on the vehicle

Dennis M. 
Clasificación:
5.0

Friendly and professional staff, pretty much the reason I always use this location! Keep up the great job!

Jesse I. 
Clasificación:
5.0

overall process was quick and easy. Staff was professional and courteous.

Varun S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fabrizio D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
3.0

Picked up the truck with under 1/4 tank this is unacceptable in your contract yet as a customer i received this. I had to go put fuel in before I could go and due to this put in more then I needed by far.

GEROY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark f.  |  First Impressions 
Clasificación:
5.0

This was my first time using any type of storage facility and would highly recommend Uhaul!

Cheryl C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MILIQUE G.  |  First Impressions 
Clasificación:
1.0

Mice infested, staff couldn't care less about our concerns, Store Manager did not return our phone calls despite numerous calls made and messages left. Some of our belongings were damaged (carpet) and no one bothered to help nor provide some sort of compensation. Will never use uHaul again for any kind of service. Every facility may have its challenges however, customer service is extremely important and no one seemed to care. Perhaps further training is required with this location staff. If there is still no further follow up after this review, further reviews will be made available online including evidence (pictures taken).

LISETTE F.  |  Overall Experience 
Clasificación:
2.0

The person that was working should not have been working they didn't seem like they wanted to be at work I asked for a lower unit I have a lot of items to put in the storage I waited 40 minutes to get served once I obtained my key I went around the facility to enter my unit and realized it was on the top level I went back to say that the unit is not on the lower level and I was told that you couldn't do anything about it that I would have to go around the building and wait in line again after lugging in all my valuables onto a dolly from my vehicle into the facility and it was very frustrating therefore due to the attitude of the employee I decided to cancel and I did not go ahead with renting a storage unit from U-Haul however I did use the truck for that day to bring my valuables and stored items to another facility however the vehicle rental division as always was excellent but your staff on Barton Street is very young and they don't want to be there when you work somewhere you have to take pride in your job and make the people feel welcome and listen to the people when they are making requests because we the customers are the ones who grow your business to a large successful business that you are today

Marco F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Benoit G.  |  First Impressions 
Clasificación:
2.0

Unit not advertised accordingly. Some women who was clearly just evicted and looked like she was living in the unit was camping outside and in the way. Moved my stuff down the street the next day

Micheal D.  |  Overall Experience 
Clasificación:
1.0

Complaint filed with U Haul Ref# 2684822 to date no response. Very disappointing for such a large organization especially with health and safety issues not to mention lack of customer service.

teresa z.  |  Overall Experience 
Clasificación:
5.0

The staff at the Nash and Barton Location are absolutely Amazing, Management was always exceptionally helpful and I would definitely come back to this location and recommend anyone I know there! Keep up the great work guys....

Debra R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl C.  |  First Impressions 
Clasificación:
5.0

There could be some regular cleaning of the ground in the area

Alison F.  |  Online Move In 
Clasificación:
4.0

There is a lot of broken glass in unit when first opened as well as on the ground all around the units.

Angela G.  |  Overall Experience 
Clasificación:
5.0

Highly recommendable. Staff are helpful. Best service. Keep up the good job. Thanks lots.

Jane K.  |  Overall Experience 
Clasificación:
3.0

Great location and the staff was excellent, The locker itself was very dirty and there was broken glass on the floor. They should be swept out after every rental.

michael m.  |  Overall Experience 
Clasificación:
4.0

I used the Storage facility for a short time, to help me organize my home. The space rented was compact.

JANE H.  |  Overall Experience 
Clasificación:
2.0

The storage unit I had received , the door was rusted up , difficult to open and shut the unit and the door was literally falling apart they said they would fix when I got it never was looked at !

AMANDEEP S.  |  Overall Experience 
Clasificación:
5.0

Went above and beyond. Great team

Carl B.  |  Overall Experience 
Clasificación:
5.0

The nice gentlemen who helped me with getting my storage was amazing I would reccomend this place to everyone

Lorraine G.  |  First Impressions 
Clasificación:
5.0

Staff at Barton U-Haul are awesome!

Rich W.  |  Overall Experience 
Clasificación:
5.0

A uhaul worker in the yard noticed us trying (failing) to move in a big bookcase and offered to help my husband carry it up the flight of stairs to our unit. He was a godsend!! So nice of him

evelyn a.  |  Overall Experience 
Clasificación:
4.0

A little overpriced but was good to me!

TINA W.  |  Overall Experience 
Clasificación:
2.0

The pick up in Niagara falls was excellent customer service..however when i dropped the truck off in Hamilton, customer service was not great, including a phone call with the 1 800 number

Rick A.  |  First Impressions 
Clasificación:
1.0

After 1 year storage, I discovered that at about 1/2 of my household contents ($20,000 worth) was destroyed by rodents. I called customer service, with no resolve. Worst customer service ever!

CATHY D.  |  Overall Experience 
Clasificación:
4.0

Full transaction pleasant and professional

Gail C.  |  Overall Experience 
Clasificación:
5.0

Everything was good, I wasted no time unloading U-Box and moving my stuff home.

Dmitri K.  |  Overall Experience 
Clasificación:
4.0

Charges were fair and affordable. It was advantageous to have longer-term storage of the u-boxes available. We noticed some evidence of minor water drops on some furniture.

Larry W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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