Customer Reviews for U-Haul Moving & Storage at Barlow Trail

15380 comentarios

520 Meridian Rd NE   Calgary, AB T2A2N7
(E Of Barlow Tr - 15 Minute Customer Parking Only)

(403) 272-9802

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(403) 272-9802

520 Meridian Rd NE
Calgary, AB T2A2N7
(E Of Barlow Tr - 15 Minute Customer Parking Only)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Troy Dana N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
1.0

I dropped off the trailer on Thursday the 16th at 5:50pm (view your security footage white dodge 4 door dually). And today I receive a charge for 3 extra days and a drop off fee for a total of 84 dollars when I dropped off the trailer the day after I rented it.

Kevin D. 
Clasificación:
5.0

Not much , was a quick procedure, and the guy has Great Customer service , and friendly and professional

michele F. 
Clasificación:
5.0

The staff are amazing. Keep up the good work!

Jorge R. 
Clasificación:
1.0

Train staff to learn how to speak with customers. It seems like they hate their jobs and they are making it very apparent. Your staff member Zaman looks like he is very miserable. Please if you can give him affection, I feel he would be happier and more friendly towards a customer.

Taimoor A. 
Clasificación:
3.0

Very slow customer service.

Fahad B.  |  Overall Experience 
Clasificación:
2.0

Inspection was loose, truck was poorly maintained. The 8.1L engine in these trucks are known for issues with ignition wires and I would suspect that is why it misfired for the entire 900 mile journey. Was quite stressful not knowing if I would be able to make my destination... or even make it up some steeper inclines. Definitely didn't help my fuel mileage. The trailer was connected, but not tested for the running lights as they didn't work and were damaged at the harness going into the trailer and thus not possible to repair on the road.

Kyle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxanne P. 
Clasificación:
2.0

Staff inside dealing with customers were rude, stopped dealing with customers to ask if other staff had anything to do. Told an 80 yr old man he'd have to unload his Uhaul with the stairs because the elevator was broken rather than offering someone to assist him. Terrible customer service especially the guy I was dealing with.

Catherine Ann Dy M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

jerry S. 
Clasificación:
1.0

This is the second locaction we were sent to. They did not have a truck at 2615 12 St NE. We waited at the second location for over an hour before they could find our truck. They were not helpful at all, no one knew what was going on. I won't be using U Haul Ever again. I should see my time guarantee refund soon. If not, you will hear from me.

Mona L. 
Clasificación:
3.0

There is not enough staff at this location to assist in the amount of rentals they have

ANGELA L. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVE D. 
Clasificación:
4.0

Great location, easy access. Very friendly staff members.

Sam Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gurpreet D.  |  Overall Experience 
Clasificación:
5.0

Very knowledgeable and efficient staff.

Mark B. 
Clasificación:
3.0

Cust service desk was very slow, and individuals working were not helpful, nor seemed interested in the clients or working in general

David Jonathan A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lobsang T. 
Clasificación:
4.0

Just keep your reservations current so people get the equipment they reserved. Mine was not an issue, but there were others who did.

Frank J. 
Clasificación:
4.0

Lower prices for kilometres used

Jerry S. 
Clasificación:
3.0

The location has very friendly and helpful staff. But the store was kind of dark and seemed cramped, Outside there is not enough Customer parking, also a cramped area. I really did like the staff. I will use that location again.

Steve D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen Michael P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alvin P. 
Clasificación:
5.0

The exterior of the trailer could have been cleaner, one marker light was loose but I fixed it.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick C. 
Clasificación:
5.0

Easy process to rent and return truck!

Chih-Wei L. 
Clasificación:
5.0

Have the people talk clearly when wearing masks, and louder it's hard to understand when you are so far from each other with distancing in place.

Colin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lei W. 
Clasificación:
3.0

better knowledge of trailers for towing cars, trailer requirements.

Sally T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

archie m.  |  Overall Experience 
Clasificación:
1.0

Be on fucking time!!!!! I waited 45 minutes in line, just to pick up a simple utility trailer. This is absolutely NOT acceptable by anyone's standards, especially when I am paying people by the hour to wait for your understaffed and overworked “customer service” reps to slowly deal with stupid and difficult customers when my simple rental pickup takes 5 minutes total including lot time. By the way your lot staff at that location are excellent and efficient! Unfortunately the opposite is true inside the building!!

Roland Nicholas M. 
Clasificación:
5.0

The staff at this location are amazing.

Adriana R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

harman B. 
Clasificación:
5.0

Excellent service. Well done!!

John S. 
Clasificación:
5.0

Clearer signage would be helpful for self drop off. There was a uhaul van blocking the entrance so we had to move the empty trailer in by hand

Brooke B. 
Clasificación:
5.0

Fast service and the staff are always very friendly. I would recommend this location.

Jorge R. 
Clasificación:
5.0

It may be helpful to label lots where the vehicles are parked so it'd easier for customers to locate their assigned truck

Alaidanengia H. 
Clasificación:
3.0

Wasn't impressed. Vehicle stunk and was very dirty

Joan W. 
Clasificación:
4.0

There was a very awful smell coming from one of the storage units near mine .. it almost smelt like something was rotten. But other than that, clean facility. The traffic was always nuts around the parking lot and there are not enough carts if more than 3 people are moving at the same time (which happened a lot).

Eric D.  |  Overall Experience 
Clasificación:
5.0

Am happy for service thanks guys

Habtom Medhanie H. 
Clasificación:
4.0

I habe dealt with this location for years . I have had bad experiences .thankfully things habe changed. Better services ..thank you

Justus Onderi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Khista Rahman F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rena C.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Taylor J D. 
Clasificación:
5.0

Good job keep it up.

tebebe M T. 
Clasificación:
4.0

Check in agent talked so fast I could not keep up or understand. Charge for fuel with out actually knowing how much, also not fair to charge a fee if the equipment is not filled for the next customer. This is an unfair business practice, and a scam. Yes I put fuel in but according to the guys not enough. There must be a better system.

Brian C. 
Clasificación:
4.0

The lead attendant on duty was fast and efficient and took care of my issue immediately. I think I had a trainee attendant though but lead attendants on both ends of my trip were amazing! As a female taking care of my own move it was very cost effective, vehicle handled great easy to drive empty and full!

Cynthia C. 
Clasificación:
5.0

I got great service and attention thanks to Mario at U-Haul Barlow Trail.

Don M. 
Clasificación:
3.0

The harness strap is tangled. Took me a while to fix it.

Lyndon M. 
Clasificación:
1.0

From the hour wait at pick up to the double bill on the insurance, and everything in between, the experience was terrible.

MARK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerrad Pacubas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
1.0

When somone books for noon, don't shift their appointment time, and then tell them they won't get in for another 2 hours at minimum. Luckily the Hitch shop in Calgary could sort this out, and get this installed for me in 30 minutes. It literally took longer to cancel my uhaul appointment than it took to install the damn hitch. Shameful performance.

Kim C. 
Clasificación:
4.0

I had to use this centre as 1 that was walking distance from my house refused me service for not having a credit card,but other agents were ok with using a debit card.It was a $15 cab ride home after returning unit,instead of a simple walk for 3 blocks.could you look at a shuttle service like car dealers and some mechanic shops offer?

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
2.0

My appointment was 1 hour however it took 3 hours The admin desk was super slow just one person with a long queue It took more than 40 min just to pay Nobody said sorry for more than 2 hours. Underestimating time

Amir T. 
Clasificación:
5.0

Everyone was very knowledgable and helpful. Great service.

stady L. 
Clasificación:
1.0

Very unclear with rates and prices on website and at the warehouse location both showing different rates and caused confusion. Also the lady worker named Shea Laverty was very confused about what she was doing and unclear with the instructions about the procedure and how to return the truck. Very very bad experience and would not recomment to anyone.

Adrian S. 
Clasificación:
4.0

The office was all tarped off like we were in the midst of a zombie invasion. Let your employees live normally and take off the masks. They scientifically proven to be harmful not helpful.

Garry B. 
Clasificación:
5.0

Freddie was very helpful as well as the customer service people at the office. We travelled 15 hours and upon arrival at this location with positive vibes like this ðŸ'ðŸ'ðŸ'

Cleophas C. 
Clasificación:
4.0

Says 24 hour access but cards didn't work. And then after talking to a worker they actually lock everything up at 10pm. Which is kind of a bummer. But overall friendly and a well taken care of place!

Mark P.  |  Overall Experience 
Clasificación:
5.0

The employee they did will done job I like the service an excellent customer service

Mosa I. 
Clasificación:
1.0

this last location I was with was horrible. I prefer the blackfoot location better where I always go to. the meridian barlow location always give me delay.

Lemuel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron T. 
Clasificación:
5.0

Great place with very Pleasant people to deal with

David M. 
Clasificación:
3.0

The pick-up was extremely slow as there were only a few people working and multiple people looking to pick up and drop off equipment. Some trailers for pick-up were buried amongst the various trailers so it was additional time to get it moved up front. The guys were working as fast as they could, but the volume was simply too much. My scheduled pickup time was 3:30pm. I left the lot at 5:30.

Robert K. 
Clasificación:
5.0

Nada

Martin F. 
Clasificación:
1.0

I was left completely stranded and the guy just sent me to another uhaul that also didn't have a truck and I had to pay more to get a bigger one I didn't need. Will never use this service again.

Emily M. 
Clasificación:
5.0

Very good service

TARN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen Randolf S. 
Clasificación:
4.0

Returning the trailer was very easy. Next time have supplies on hand that you sell. I needed a hitch which you did not have.

EDWARD P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Reginald L. 
Clasificación:
4.0

Everything was good.

Ken J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Amanda F. 
Clasificación:
2.0

Added staff would be more efficient. One clerk on 8 people in line. Truck given was buried behind 5others. Took an hour to get a rental truck

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

masih Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAVINDERJIT S.  |  Overall Experience 
Clasificación:
4.0

Drove the truck maybe 20km charge me 71 bucks for gas when I only burn maybe 25 and its said gas is only 1,17 lite u charge to 5 bucks liter

Dawn G. 
Clasificación:
5.0

So grateful for the people at U Haul who helped us today! The Truck was clean, well maintained, we got the quoted price and kms rate, and the customer service was outstanding!

pierre G. 
Clasificación:
5.0

El cliente no dejó un comentario.

zachary p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
1.0

It was super busy, waited over an hour just to pick up my keys. The parking lot had way to much vehicle traffic making it hard to access the storage loading docks.

kyla a.  |  First Impressions 
Clasificación:
1.0

TWO HOUR wait in line to get my reservation. Did not have the furniture dollies or furniture pads I reserved. "First come first served" was the excuse, even though the entire point of reservations is to BE the first come, first served. Truck they assigned was missing, so they gave us use of another truck that was almost on empty. Still assigned a return time based on when we were SUPPOSED to have picked up our truck instead of when we FINALLY got through the line two hours later. The employees were nice and certainly harried, but I would absolutely not book from this location again.

Trent Trevor Dav J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret M. 
Clasificación:
4.0

Make sure your system is updated. My tow dolly was in the yard and your system showed that there is no tow dolly available to pickup which wasted three hours of my time.

Bijan A. 
Clasificación:
4.0

Only complaint I had with this location was the public we're not wearing masks. City law was in effect. Staff was knowledgeable, and helpful at this site, even when busy.

lyla G. 
Clasificación:
5.0

During busy times, there should be someone who will assist in moving some trucks or other vehicles blocking the way so the vehicles who needs access to storage or needed assistance on trailer installation will get through easily.

GONZALO D.  |  Overall Experience 
Clasificación:
5.0

Having truck available when doing it mobile. Searched for an hour, then found out truck was in the overflow lot.

Roger L. 
Clasificación:
1.0

Charged me extra days for no reason. Reimburse my money you theives.

LAURENT T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jeannette A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lolita M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohsan M.  |  Overall Experience 
Clasificación:
1.0

Don't allow your website to reserve equipment if it's not available. I reserved a 20 foot truck for 24 hours and just prior to my move I was called and told I could only have a 15 foot truck for 8 hours. I was then diverted to a different location that was 80 km round trip out of my way and was told I would still have to pay the 0.99 cents km fee. This cost me approximately an extra $80 dollars and a huge inconvenience as well. There also was utility dolly I reserved and was given a furniture dolly instead which was useless for what I was moving. Never will I use or recommend Uhaul again.

Chance F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Buana D. 
Clasificación:
1.0

I waited 30 min just to get to the desk to get my rental and there was only two people in front of me. To come back and get my deposit waited another 25 min. Location is understaffed and just a total waste of time

ABDULLAH A. 
Clasificación:
3.0

Four active counters but still long queues and wait times. Staff seemed disorganized and unclear on the process.

Chandresh J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
4.0

The attendant was really helpfull and pleasant to talk to. He had the return process completed in 5 min of my arrival. Very impresive service.

GLENN P. 
Clasificación:
5.0

Hitch should be lubricated but device was excellent

Rod S. 
Clasificación:
1.0

Get better employees that know what they are doing. And have lots of them

Dillan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Reid W. 
Clasificación:
3.0

The equipment was not mechanically sound. The front end is in a terrible condition, leaf spring eye bushings needs replacing. The steering is terrible power steering system has air as a result make steering tough and difficult to steer. I fear for my life driving this truck on the highway. I went ahead because I was in a desperate position. THIS TRUCK NEED TO VISIT A MECHANIC ASAP!!

Glenroy W. 
Clasificación:
4.0

Staff member I dropped off to was pleasant, in a good mood, helpful and efficient.

Corey U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin H. 
Clasificación:
3.0

I'm not sure if I would recommend this place to a friend in the above question. The staff member who helped me was so fantastic in helping me obtain the truck rental and return (Wish I could remember his name) The objection I have is waiting almost 2 hours at this location for a pick up. U haul should realize that the last day of the month is always busy and have more staff on hand to help. 2 hours to wait for a rental is not acceptable and it wasn't the staff fault as they were working so hard to help irate customers. You want to ask me any questions please do contact me.

Jerald M. 
Clasificación:
2.0

It isn't the location staff that are the problem, it's the scheduling of available trucks that needs to be overhauled. I had an online reservation for that day and had to wait 2 hours in line (not sure why there isn't a separate line for new bookings and one for online bookings/reservations) to get to the front desk to speak with an agent. I thought the whole point of reserving online was to secure a vehicle without waiting in line... and this isn't the first time this has happened... just a poor experience time and time again.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lea H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelley L.  |  Overall Experience 
Clasificación:
5.0

always easy to come and go. I was in an out of my storage unit quite often and there were never any issues. The bathroom was clean, the staff helpful and friendly with the check in, check out process and very accommodating/helpful when I was out of province and had someone else access my unit

Charlie D.  |  Overall Experience 
Clasificación:
5.0

Great service

mabil s.  |  Overall Experience 
Clasificación:
5.0

The unit and hallways were very lit however one time I was in the storage unit alone and near the back inside and the hallway light went off so I was completely in the dark in my unit. Was a bit of a hastle to try and get it back on while being surrounded by boxes.

Helena T.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Clayton L.  |  First Impressions 
Clasificación:
1.0

Horrendous. I will do everything in my power to see this facility close

Maikol S.  |  Overall Experience 
Clasificación:
2.0

I stored my stuff there for 6 months and my stuff was safe and nothing was stolen. I went to rent a trailer or a van/truck and there was a 20 person line up to get service on Friday at 4:30pm. I waited in line for 30 minutes and the line didn't move so I decided to go home and try to move the next day. The next day I went to go rent a trailer or a truck and the service people said they couldn't help me. I went to Home Depo to rent a trailer for $28. I went to open my storage and there was a lock put on so I couldn't open it. I had previously paid the rent bill so there shouldnt have been a lock on it. I had to run around the uhaul place to look for staff to help me and managed to get my stuff moved. There were no dollies for me to use. I went to check out and they didn't want to reimburse me for the extra month that I paid. They said I should have moved out before the 28th. Now they are going to keep my money.

Timothy M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

RUSSELL E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Pamela K.  |  First Impressions 
Clasificación:
5.0

This location provides timely service unlike most locations that often feel understaffed and leave you waiting in line for quite some time. The process was simple and completed in a very timely manner. This is the most cost-effective storage solution we could find in the city and it is located in a very central location. I'd definitely recommend this storage solution to others. Thank you Barlow team!

marlie v.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M.  |  First Impressions 
Clasificación:
4.0

THE manager Nick WENT ABOVE AND BEYOND helping me with the moving

MARY R.  |  First Impressions 
Clasificación:
5.0

The door into the. Storage is bend. Have hard time open and close it. There was a uhaul truck parked in front of the unit. So that I had to get someone to move it. The Spaß is parked full with uhaul trucks. Is hard to drive around with a big moving truck. Not convenient.

MARCO G.  |  First Impressions 
Clasificación:
1.0

My 72 year old mother rolled her ankle coming in the storage unit place and not one employee actually gave a crap.. the manager was too bizy worried about whether doors opened and closed and stuff like that.. told her she had to go into the office to fill out a report.. my mom is 72 just moved here because she lost her husband (he passed away) and was treated like crap.. I asked for ice for her ankle as it was swelling up already and brusing and the guy said sorry we don't have anything like that on site.. so I took my mom home to rest and ice her ankle well I came back to move her stuff out if the unit.. was told anyone in the office could do the report.. I came back to file a report and got told only the managers can do that and she left for the day.. Belle was the one I talked to she had emailed me a few time ect this happened on the 13 of July still haven't heard back about anything.. out of Provence rates are way over priced for someone on a pension and needing to move for financial reason and because she lost her husband.. you guys should be accommodating for that kind of situation..

Jamie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

david p.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff

Collin R.  |  First Impressions 
Clasificación:
5.0

Thanks to Michelle! at the Blackfoot Calgary location for arranging this and all else she has done for me in an emergency move for a single mom destitute. Michelle is great! handles large volumes of stressful clients; all with such energy and unruffled. Thanks to zaman and nick (your gm) about arranging the storage. Ron bezanson ron bezanson

Ronald Douglas B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Darren B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David L.  |  Overall Experience 
Clasificación:
5.0

Very personable and helpful staff members

DAN F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Bill G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Christy H.  |  First Impressions 
Clasificación:
3.0

Big line ups for a long time

Christy H.  |  Overall Experience 
Clasificación:
1.0

Is this a joke? How can I rate this storage facility when I was denied access to it? I made my online reservation weeks before my moving date, when I arrived to store my belongings, I was told that the reservation was not valid and that the facility didn't have any more units available. I was shocked and utterly disappointed, I asked to speak to a manager and was given the 1-800 number, I called this number and explained my situation, I asked to get this resolved withing 24hrs and I was hold that somone was going to call me but NEVER HAPPENED, this was the worse experienced. I would NEVER recommend to stay at this facility. Erik

Erik B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL C.  |  Overall Experience 
Clasificación:
3.0

The unit we were in allowed a huge accumulation of dust to enter the unit and all of our stuff was dirty when we removed it. Further the security system on the unit did not seem to be working for almost the whole duration of our time there which made us feel very uncomfortable with our stuff there and no alarm in place. The staff were great and the prices reasonable.

Nancy L M.  |  Overall Experience 
Clasificación:
5.0

The front staff and the storage unit staff where wonder you work with

Ellen P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine M.  |  Overall Experience 
Clasificación:
2.0

Yard staff were helpful, but overwhelmed. Desk clerk was completely overwhelmed with the volume of work. It appears there was generally a lack of training

David T.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Darrell H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan b.  |  Overall Experience 
Clasificación:
2.0

Staff were freindly and helpful. But my wife reserved a drive up storage locker online and when I arrived the unit was not available and our reservation was lost. The only units available were on the second floor as far away from the elevator and loading dock.

jason david L.  |  First Impressions 
Clasificación:
3.0

Called the local uhaul number and waited on hold for 56 minutes, which is unacceptable. also was unable to add insurance at the time of booking so a lock was not waiting for me upon arrival

Sarah O.  |  Online Move In 
Clasificación:
5.0

Michelle was absolutely amazing, so much so that I have already spoken to several people on how satisfying my experience was and how she made it that way. I know she usually works out of another location and I will follow her if and when I need services again from U-Haul.

David L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C.  |  Overall Experience 
Clasificación:
1.0

Storage space we got with our package even though they gave us a 26ft truck. It was one 5x10x10. Called and booked a second 5x10x10.. when we got there from edmonton the Reservation was still not completed. Storage lots were not saved. Did not have lockers big enough to accommodate our truck.

Brent R.  |  Overall Experience 
Clasificación:
5.0

Whenever I went to my storage unit I commented on how clean it was. The staff was always polite and helpful. Bev

BEVERLY R.  |  Overall Experience 
Clasificación:
5.0

The entire staff at the Barlow trail location where absolutely fantastic!! So friendly and helpful !!

Ellen P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lourdes N.  |  Overall Experience 
Clasificación:
3.0

The employees park theirs cars on the dock spots. They refused to take the car out of the spots where it was supposed FOR CUSTOMERS TO LOAD /UNLOAD TRUCKS.

RICARDO C.  |  Overall Experience 
Clasificación:
1.0

This was hands down the worst customer experience I have ever had. I will never use Uhaul again. Happy to discuss further on a call. I can be reached at 5878918030.

Una h.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Monique L.  |  Overall Experience 
Clasificación:
1.0

Upon renting my unit and being assured move in was complete, I attempted to access my unit within my access time. Sadly, I was denied. I spent the next hour on the phone outside of my prospective locker trying to gain access, but nobody was able to help. I was told to return the next day during office hours. The following day I returned to the store, where they issued me a swipe card and assured me I would have no issues moving forward. Which was great, until I showed up last night in desperate need of accessing my items in storage. Again, my pass code didn't work, nor did my swipe card. Luckily a kind gentleman let me in the building, where I went quickly to my unit and unlocked it to discover THE UNITS AREN'T EVEN ALARMED! DEALING WITH UHAUL has been the most useless experience ever! Not to mention the HUNDREDS of dollars I've had to pay due to their broken promises again and again. I'm very fed up

Mary L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben-Iddo M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben-Iddo M.  |  First Impressions 
Clasificación:
5.0

The whole moving experience was easy. Storage facility was easy to access. Staff were available to help if needed but gave you your space to move out in peace. Will definitely recommend this storage facility to anyone looking to move in. I personally had a wonderful experience here.

Praisy E.  |  Overall Experience 
Clasificación:
5.0

I had my stuff their for two years while I worked internationally and the staff was great my locker was clean and all my stuff was dry absolutely no water damage. Thanks U-haul it's nice to be back in canada

Paul H.  |  Overall Experience 
Clasificación:
3.0

The computer system was down so we had to wait half a day to get in. The facility itself and staff were good. The website was trash though.

RICHARD C.  |  First Impressions 
Clasificación:
3.0

I had to postpone my moving due to system's issue.

RICARDO C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RAVINDERJIT S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Trevor D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S.  |  First Impressions 
Clasificación:
5.0

Kristen was amazing in checking me in on time. She was super helpful as she made sure my swipe card worked for self storage as I was having trouble with it at check in. She was super friendly and cared about completing my check in so I could have my hired movers get started right away without wasting any time. There was another tall gentleman(don't remember his name) inside the self storage facility as well who was super friendly and helped us with any questions we had regarding storage and our container. Would recommend this place to anyone looking for moving trucks and storage and would use this same place again if required.

Praisy E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald R.  |  Overall Experience 
Clasificación:
5.0

They guy at the desk was very helpful and did a great job sorting things out for me

Mike L.  |  First Impressions 
Clasificación:
1.0

Worst experience at Meridian Barlow trail. On top of that I still received an invoice after the fact that I had check out from my free one way moved a month ago. I check with U haul why I am being charge and they couldn't figure out why I am still being charge. They can see my account has been closed a while back. They call Barlow location in Calgary where I rented and she was told that they didn't know I had checked out a month ago so they decided to charge me for rental plus a delinquent fee.

RANILO RAMOS R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD G.  |  Overall Experience 
Clasificación:
5.0

General manager was an amazing professional with extremely well customer service skills.

Nathan H.  |  First Impressions 
Clasificación:
5.0

Stored my motorcycle  here in Calgary coming from BC, wasn't informed that fluids have to be drained before storage, had to drain leftover fluids out in the cold -26 degrees, besides that everything was awesome! Staff was friendly.

Mark M.  |  First Impressions 
Clasificación:
3.0

When reserved storage I did not know I was being quoted US currency rates. When I reserved for mover I was told I would only be charged for the hours I used, I did not. When I call the local number for Calgary I never actually spoke to a local representative, I ended up being transferred to a call centre.

Lorna S.  |  Overall Experience 
Clasificación:
5.0

I was extremely satisfied, even when I had issues they were taken care of quickly and efficiently. The staff at Barlow trail u-haul were friendly and helpful.

Maureen H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daryl W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor D.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

floyd d.  |  Overall Experience 
Clasificación:
4.0

Great place to rent

Dean H.  |  Overall Experience 
Clasificación:
3.0

Often the swipe card machine didn't work saying error or it didn't work when it was below 7 degrees or windy. The front sliding doors weren't unlocked on time and the garage doors often weren't unlocked by mid morning. Found ourselves constantly going to the office to get things taken care of. Big time waster. I hope I never have to store anything again for it's inconvenient

Liz D.  |  Overall Experience 
Clasificación:
4.0

I appreciated having access to moving carts. it would have been nice for there to be some sort of supervision as people were using more than one cart and there were none left which delayed my ability to move stuff out of my unit. My storage unit was clean, well lit, and heated. It made for a good overall experience. Gracias

Jana C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cheryl b.  |  Overall Experience 
Clasificación:
2.0

Staff is friendly however they need to work on their accesses I haven't been able to get into my locker with my card or code since I got it, I've always had to go to the desk tell them they tell me its a error with their system and there's nothing they can do so just sit there and let the alarm go off. So if somebody broke into my unit they'd just assume it was me and I pay 150 a month and I can only access my locker during store hours and thats it. This has made the move in process very very very hard

Tonilyn R.  |  Online Move In 
Clasificación:
4.0

In the short time, I was a Uhaul customer (for storage space), I found the facility clean, better than average rates, and the staff were very helpful. The only drawbacks were the long wait times for customer care (by phone) and I also found that the storage rate no longer fit my budget. Thank you all for helping to make my Uhaul experience a good service, one that I would recommend.

jade s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trent B.  |  Overall Experience 
Clasificación:
1.0

You're not asking the right questions. Your location is fine... but uhaul has horrible customer service over the phone and I will NEVER EVER support the company in any way (storage, trailer moving vehicle) if I can at all help it. I find it sad because the people working at the physical location a1re really wonderful.. its just the company I have a problem with. I spent countless hours on the phone being given incorrect information with very unfriendly tones. Thanks to Jake and the other staff on location.

Kristen B.  |  Overall Experience 
Clasificación:
5.0

Me gusta el hecho de que todo esta muy limpio y si ya no nesecitamos el estacionas nos devuelven el dinero esta es la segued a ves k uso sus servicios

Maria M.  |  First Impressions 
Clasificación:
4.0

Very nice place for storage, and access to each of room you'll be wanted.. thanks you uhaul!!! 👍👍👍

Rainbow B.  |  Overall Experience 
Clasificación:
3.0

Your rental vehicle has demands I do not need at a regular rental agency. Even after having stored and paid on time my rent for my storage unit for almost a year and a half, your employee refused to honour my rental reservation made online after not providing her with more then 2 numbers to contact me. So I had to go and rent at another rental location to pick up some of my items in the storage.

Henk V.  |  Overall Experience 
Clasificación:
1.0

I have not been told I can return the vehicle after hours and, therefore, have been charged 3x compare to my payment. This is the last time I dealt with uhaul.

Vyacheslav S.  |  Overall Experience 
Clasificación:
5.0

Thank you for being calm and professional in a pandemic

William W.  |  Overall Experience 
Clasificación:
5.0

The young woman at the front counter was very friendly, knowledgeable and helpful. She made the whole experience very positive.

VICTORIA W.  |  Overall Experience 
Clasificación:
1.0

This is the worst customer service experience that I've ever had and I usually don't complain. It took months to resolve a minor issue because the location's manager didn't notate an agreement he and I made. It ended up making it difficult for anyone to assist me because they couldn't act on word of mouth. Please advise the location's manager to be diligent about making notes every time he speaks with a client. And also to have better communication.

Nigel C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl K.  |  Overall Experience 
Clasificación:
1.0

bad communication from staff. Very unhelpful and they messed up my bill. Have been trying to contact the location for a week now and have no response back. Not impressed at all.

NAFEESA S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Drew E.  |  First Impressions 
Clasificación:
1.0

Unfortunately I experienced a lot of miscommunication, and misunderstandings throughout. When I knew that we weren't going to make it in prior to closing, I phoned the storage facility to discuss options. I was informed on the phone that my father could check me in early, collect our pass and after hours access code, and that we could arrive and unload after hours. Upon arrival, my father was told this wasn't the case and we'd have to return the following morning. Had the information been communicated over the phone when we called, we would've altered our plans accordingly. The following morning, my reservation couldn't be retrieved. Apparently the system wasn't able to locate any reservations using confirmation numbers, and we needed to set up a new reservation. Once checked in, the facility is well maintained, and the process fairly straight forward.

Adam S.  |  First Impressions 
Clasificación:
5.0

I love the promotional even for first time customers getting a buy one get one free month. U-Haul definitely made my move and temporary storage less stressful for me on the long term. Thank you so much :)

Alexander R.  |  Overall Experience 
Clasificación:
4.0

More staff would have been helpful - 1 h waiting in line, with sometimes only one person having to handle all the customers ( And that at 9 am at the proposed pickup time); Also - don't see point of onlinecheckin, which we did, if check-in for uhaul and storage still takes over 1/2 h at thecounter. But on the other hand: courteous and helpful staff at checkin - storage manager Even took time out from her busy schedule to show us the facilities, which were clean and well maintained. Overall- quite good experience despite wait time! Thanks.

Max M.  |  First Impressions 
Clasificación:
1.0

I was promised a drive up storage unit on my initial call. They put me at the far end of the building which added 3hours to the move, so far, and probably another 3 hours on the way out. The guy at the front said he would give me 24 hour access but the swipe cards did not work. When we saw the storage, we knew it would be difficult to fit the 26' trucks belongings into it, so the we told the Afterhours lady and her suggestion was to "pack better". We had to stack items do we could climb because I'm not 12' tall. The $10 lock they threw in does not make up for the nonsense that I endured. If there was any other option, I would be using it. Not once during truck pick up or storage, did an employee leave their seat to help me.

Nicholas E.  |  First Impressions 
Clasificación:
5.0

Yes I’m impressed with the storage and i have no problem recommending U haul

arlene m.  |  Overall Experience 
Clasificación:
5.0

The staff at the Barlow Trail/Meridian Road location are the best to deal with.

Karen C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Shelby C.  |  Overall Experience 
Clasificación:
5.0

Only issue was my key card was not recognized on first visit. Other than that great experience.

tiana c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heesung C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Aimee W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert V.  |  Overall Experience 
Clasificación:
5.0

No real problems. There was once that they called us to come look at the unit as they thought water might have gotten in. But it was fine. The place was rediculously hard to contact on the phone under the old management, but I never tried to contact them since the change of manager. We had asked them to put new weather stripping on the door but they never did it.

Timothy D.  |  Overall Experience 
Clasificación:
2.0

I was guaranteed so many things and absolutely nothing worked out. It was nothing but a complete headache. From having to travel an extra 3 hours on my moving day to pick up a trailer in the opposite direction- to the business being closed and had to go to another location. To being promised a storage unit, and a reservation was made to find out it was not. And had to call around and find my own storage unit- to be told that I had a ground level storage unit.. and then showing up and being told no I do not. No compensation was given on UHAULS end .. I will never use the company UHAUL again.

Krystal M.  |  Overall Experience 
Clasificación:
4.0

My comment you won't be happy about ,After driving your truck for 8hrs from kamloops to Calgary and then finding out that I would have to unload my belongings off a 20ft loaded truck ,on the first floor ,go up a freight elevator to second floor down a couple of hallways to the other end of the building ,as that was the only 10x15x10:bays that were left when I had reserved a space way back at the first part of august somebody should have informed me of such , being That I was coming from along way away and not just across town looking for a storage space ,you could have reserved Me something on the ground floor. I am not a happy camper

Richard C.  |  First Impressions 
Clasificación:
5.0

Michelle was more than helpful, courteous, and friendly. She is customer oriented and an asset to your business.

Lorene J.  |  First Impressions 
Clasificación:
5.0

Excellent service always at the Barlow Trail location. My reserved unit had been given away to another customer but I was given a bigger one to use for the free month that was included in my one way 15 ft truck rental from Grand Forks, BC to Calgary AB. I only need it for less than a month so it was a good arrangement for me.

Karen C.  |  First Impressions 
Clasificación:
5.0

I pre Booked the storage and was greeted kindly the booking and payment was super easy and the staff showed me how to use the access card and and where my storage locker was

TERRI MCCULLOCH and A.  |  First Impressions 
Clasificación:
5.0

Excellent team , little glitch in the central system, other wise great. The account manager Valerie handled it like a pro...

AL-KARIM W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbra S.  |  First Impressions 
Clasificación:
3.0

I love everything about your business, except the parking lot. The entire process was great until I got to the actual move in. I arrived in the loaded van (I rented from you) to find the parking lot jammed with a tracker-trailer various sizes of moving trucks, vans, and trailers. It was bedlam. You have to wait to load in, in a long line of people returning equipment? That's not efficient. When I drove around the end of the building to access the storage facility from there, we had to get out of the van and move your trailers out of the way to be able to get through. Your staff is fantastic 100%. Your entry process and parking lot are a gong show 20%. Your average is 60%. I will recommend your business, but I will make sure people know it's not easy to access (on busy days).

Janice D.  |  First Impressions 
Clasificación:
2.0

The younger girl that was working was extremely rude and seemed unhelpful with the lady setting us up who was new and didn't know what she was doing. The whole experience was pretty uncomfortable.

Jaime Raye N.  |  First Impressions 
Clasificación:
4.0

Good service

Marianne G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlie D.  |  First Impressions 
Clasificación:
5.0

Very kind

carlson k.  |  First Impressions 
Clasificación:
5.0

So friendly and worked with me so i could move in fast without feeling embarrassed by my situation!

Courtney C.  |  First Impressions 
Clasificación:
5.0

Very friendly and efficient service. I had no issue dropping of my trailer and getting my storage locker. Very helpful staff.

Desmond S.  |  First Impressions 
Clasificación:
5.0

The people are very helpful and nice.

carol ann w.  |  First Impressions 
Clasificación:
5.0

U-HAUL on Meridian Rd Calgary always been a very good place for storage servicre, besides too many vehicles (U-Haul trucks) blocking access to indoor storage units !?!? Everything else is perfect

Eric M.  |  First Impressions 
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