Customer Reviews for U-Haul Moving & Storage at Barlow Trail

Clasificación:

5.0

I had my stuff their for two years while I worked internationally and the staff was great my locker was clean and all my stuff was dry absolutely no water damage. Thanks U-haul it's nice to be back in canada

Clasificación:

5.0

Customer service was prompt and very friendly as well as very helpful with all my needs keep up the good work

Clasificación:

4.0

Seat belt retractor on drivers side not working. Most of the time it would stay in full extended position and could not get it to retract. Otherwise truck was fine.

Clasificación:

3.0

A nice girl on the desk and more than 2 customers in the store at a time

Clasificación:

2.0

The space inside was huge, but only one person at a time could enter. It was freezing rain, snow and very windy. We had to line up outside. No system to take a number or sit in your car until called. As I had just gone for my vaccination, I was wearing a t-shirt under my coat. It was freezing. It's been long enough with this pandemic situation, you should improve your customer waiting situation. As well, your van smelled of cigarettes.

Clasificación:

1.0

First I couldn't book anything online tried 3 times and then called, 40 min. gave up tried again gave up next day could book. They booked for the wrong time, then kocstion changed at the location two kids didn't know how to put a business name in bill. Tried to tell me stupid things. Finally a women 40 years showed up and fixed the problem. Only nice and good experience Sue who attsched the trsiler to my car. What a gong show

Clasificación:

5.0

Nothing to say. All staffs were friendly and kind. ¡Gracias!

Clasificación:

4.0

So the trailer I picked up had incorrect tire pressure. 65psi on the driver side but only 40psi on the passenger side. I corrected the pressure after 150km of driving, didn't think to check the pressure immediately when I picked it up. It was good for the remainder of my trip, I checked to make sure the pressure held. This would have created a negative experience however I received great customer service when I returned the trailer. ¡Gracias!

Clasificación:

4.0

keep it up

Clasificación:

4.0

Was great the location was exactly where we wanted to pu we have a truck booked for Aug a 1 way and hope we get the same experience

Clasificación:

3.0

The computer system was down so we had to wait half a day to get in. The facility itself and staff were good. The website was trash though.

Clasificación:

4.0

When a customer has a rental unit and must move out before the end of the month, that is on day 5 of the month, not day 31, they should be entitled to a prorated rebate for advance monthly rent paid.

Clasificación:

5.0

I just wanted to give a shout out to Nick and his team including Jorden. They were amazing and so helpful in the last minute booking. They went above and beyond in everyday and I can't say enough how grateful I am!

Clasificación:

1.0

I went in twice to speak to management about the gas tank. It was 1/8 full and I was charged for the entire tank despite taking pictures of the odometer and gas tank before leaving. I have had 5 great experiences with Uhaul in the past, this was the first extremely negative experience.

Clasificación:

5.0

It was a pleasant experience. The equipment was in very good order.

Clasificación:

4.0

It's a busy location could have use more front desk personnel.

Clasificación:

1.0

Why was I charged $0.89 per km if when booking the rate of my reservation was $0.69 per km. Also all of your trucks are always dirty and the trucks do not keep straight they always go sideways. Why don't you give proper maintenance to your trucks?

Clasificación:

3.0

I had to postpone my moving due to system's issue.

Clasificación:

4.0

The check in took way too long and when I phoned I was on hold for almost 45 minutes. Would be great to improve in this area.

Clasificación:

5.0

Well organized and professional staff.

Clasificación:

3.0

Havent received my receipt yet.

Clasificación:

3.0

Saturday, May 1 was a very busy moving day for people. Having 4 employees working the check out desks would have been very helpful.

Clasificación:

4.0

New joining people are more help ful comparing to old staff.. but you will get whatever you want here..

Clasificación:

1.0

I want the escalation team to reach me @ 9057815777.

Clasificación:

4.0

The staff were knowledgeable and friendly. They were having several technical issues that seemed beyond their control, but they were patient and good humoured about it. I have been to this location a few times and it is usually quite busy and the wait is often long. I prefer to go to other, smaller, locations for this reason.

Clasificación:

1.0

System out of service kicked us out of unloading the truck as scheduled.

Clasificación:

5.0

Great services! Super friendly. They seem to love their job. :D

Clasificación:

2.0

I was charged for 2 dollys I didn't receive despite ordering them...

Clasificación:

5.0

Nothing I can think of. Agent reconfirmed the pick up location and time the day prior to pick up by phone in addition to text/email which was appreciated.

Clasificación:

3.0

Extremely upset by a female employee there who was over-the-top RUDE RUDE RUDE to us, especially my husband. Unfortunately we did not get her name, but it was at the Meridian Rd location. To make a long story short, She ordered us to come back later to speak to her manager because she was refusing to deal with us. My husband and I were having a PRIVATE conversation together questioning amongst ourselves, about our bill, and she interrupted our conversation (in front of other irate customers, who agreed with us) by telling us he was being rude and would refuse to help him. He was never once rude to her or directed our conversation to her. I wish I had her name because I myself would never hire such a disrespectful person, who belittles my husband in front of the entire store. And she was not quiet. I'm sorry, but customer service is everything to us, and we have always rented from UHaul for many many years, and have never experienced such rudeness. Then she put a complaint on our file, which prevented us from renting another 26' truck today, which was the ONLY truck available in the entire city. So we had to wait 2 hours on hold with UHaul to get this rectified finally. This almost ruined our day of moving because of her vengeance and childish retribution. We have huge thanks and appreciation for the gentleman who dealt with us on the phone and had this “complaint” deleted. The manager who ok'd the release said he would do it on one condition: that we never go back to Meridian Rd again to rent a truck. Deal! We will continue to rent from the 6th St SE location where we e always gone, with nothing but polite people there.

Clasificación:

1.0

Trucks are in miles not kilometers so you get charged for over mileage and are not made aware of it. Truck I had had 1/8 tank of fuel returned if at 1/4 tank and was still charged for fuel top up. Charged me an additional $110 on top of what I already paid. Will be hiring movers next time

Clasificación:

5.0

Very quick and pleasant

Clasificación:

1.0

I had expected and asked to have contactless pickup of equipment. What actually happened is that I was stuck waiting in line in an enclosed space for 30 minutes. While other customers, who did not have reservations, some of whom were not wearing masks, were served ahead of me. I am a caregiver for my wife who is high risk for complications should she contract Covid 19. This was Not OK. At All.

Clasificación:

5.0

Loved the service! The staff were very knowledgeable and fast!

Clasificación:

5.0

More parking spaces. 😀

Clasificación:

4.0

Gracias

Clasificación:

4.0

I had some difficulty with the online registration but the employees at this location help me to cancel the online booking and get me going as fast as possible on the moving project I had arranged.

Clasificación:

1.0

Pickup location employees were unbelievably slow and lazy (online check is more painful so I had to come in to the branch). They did not have a dolly that I requested and just shrugged off the issue - I had to push until they called another location to check. Drop off was interesting as well - I drove past a large line of empty trucks and was asked why I was in the drop off zone vs end of "the lineup". The only reason I rent through uhaul is because there is no alternative. For the amount of money they charge one could expect at least something that resembles service.

Clasificación:

5.0

Excellent customer service no issues with renting or dropping of the rental everything was smooth. Gracias.

Clasificación:

1.0

We had the 1 ton for only 3 hours if that. It cost $70 plus $20 for gas. I complained and got nowhere. They said the truck was full. We hardly went very far and it took 20 buck to fill. What is the $19.00 for in the first place. I can not believe the price of this. I would like to be called and to discuss..

Clasificación:

5.0

thanks

Clasificación:

5.0

The service reps were very responsive when I mentioned the truck I was to pick up had broken furniture left in the back. Within 10 minutes it was handled and we were on our way. Super helpful team!

Clasificación:

5.0

Keep the website up to date. For example, website offers 24 hours rental, but agent calling, there is no 24 hour rental. Also It seems the different location drops of is also not working. When you change one of the location both location changes the same.

Clasificación:

1.0

I didn't get the 26 foot truck that I reserved. I went to another location for a 20 foot truck where I was promised a discount because of the incident before. I didn't get my discount...

Clasificación:

4.0

Doing very well, keep up the good work!

Clasificación:

3.0

With systems down last week it threw off my move n then trailer that was given to me the tires were bare threaded l had to drive though the mountains scared the daylights out of me .went to uhaul in Creston guy at the store there couldn't help me so l phoned road side assistance .So wasted whole day which again threw me behind another day.I have a truck rented next week which l am going to cancel.l am done with dealing with u haul .The guys that put trailer on and the one who took it off we're very nice..But rest of the experience was not pleasant at all .I will never rent from uhaul again nor will l ever suggest it to anyone .l have dealt with uhaul quit often.and l have recommended it to family n friends that will not happen again after this past week .I got no discount l got no apologies for the set backs nothing now that's bad customer services n one that has cost you a customer n bad reviews

Clasificación:

5.0

Close place

Clasificación:

4.0

Nothing the the whole experince was fine.I would recommend U-haul to anyone

Clasificación:

5.0

I found the staff to be friendly and helpful

Clasificación:

5.0

Everything was quick & easy. From pick-up to return of the equipment.

Clasificación:

4.0

Nice and easy to get to from 16th avenue and Deerfoot.

Clasificación:

5.0

Great service at reception, hooking up the trailer and dropping off.

Clasificación:

5.0

The van that I got needs to have a wheel alignment. You had to have the steering 45 degrees to the left in order for it to go straight. if you put the steering wheel straight the van would go to the right.

Clasificación:

1.0

I showed the manager a picture before I get the equipment and gas was lower. And not he charged me 100 dollars for fees about gas! The worst uhaul service on my life!!!!

Clasificación:

5.0

The general manager was very responsive to my concerns when I returned the equipment. I was very pleased by his professionalism and desire to treat me with respect.

Clasificación:

5.0

I wish I had gotten their names, but all of the staff were efficient and friendly!

Clasificación:

4.0

Great hours Great service Thank you

Clasificación:

5.0

Very good service for my needs of reservations and good truck to make my moving boxes easy.. I Also want to thank the employees who have been informed of their jobs to provide good quality services.

Clasificación:

5.0

Kristen was amazing in checking me in on time. She was super helpful as she made sure my swipe card worked for self storage as I was having trouble with it at check in. She was super friendly and cared about completing my check in so I could have my hired movers get started right away without wasting any time. There was another tall gentleman(don't remember his name) inside the self storage facility as well who was super friendly and helped us with any questions we had regarding storage and our container. Would recommend this place to anyone looking for moving trucks and storage and would use this same place again if required.

Clasificación:

3.0

Our U-Haul Van was behind another one, and we could not get out for 30 minutes. The person who was in front of us was taking his time doing the checks, which is fine. But it made us be late 30 minutes for our move. Because of this, the experience was not as good as it could of been I recommend you guys move around the vans better so we can easily pick up and go. It was impossible to go because we had to wait for the van in front of us to be completed as well. Besides that, everything was great. Easy check out process. Check in was good because not many people.

Clasificación:

3.0

I couldn't find the truck originally and it took a couple tries to get help. But! When I dropped it off, the employee working the drop off was super nice. I can't remember their name but it started with a T. Tanner or Taylor or Tyler in the red toque. You rock.

Clasificación:

5.0

Don't know

Clasificación:

5.0

They guy at the desk was very helpful and did a great job sorting things out for me

Clasificación:

1.0

Worst experience at Meridian Barlow trail. On top of that I still received an invoice after the fact that I had check out from my free one way moved a month ago. I check with U haul why I am being charge and they couldn't figure out why I am still being charge. They can see my account has been closed a while back. They call Barlow location in Calgary where I rented and she was told that they didn't know I had checked out a month ago so they decided to charge me for rental plus a delinquent fee.

Clasificación:

5.0

General manager was an amazing professional with extremely well customer service skills.

Clasificación:

5.0

Stored my motorcycle  here in Calgary coming from BC, wasn't informed that fluids have to be drained before storage, had to drain leftover fluids out in the cold -26 degrees, besides that everything was awesome! Staff was friendly.

Clasificación:

3.0

When reserved storage I did not know I was being quoted US currency rates. When I reserved for mover I was told I would only be charged for the hours I used, I did not. When I call the local number for Calgary I never actually spoke to a local representative, I ended up being transferred to a call centre.

Clasificación:

5.0

I was extremely satisfied, even when I had issues they were taken care of quickly and efficiently. The staff at Barlow trail u-haul were friendly and helpful.

Clasificación:

4.0

Great place to rent

Clasificación:

3.0

Often the swipe card machine didn't work saying error or it didn't work when it was below 7 degrees or windy. The front sliding doors weren't unlocked on time and the garage doors often weren't unlocked by mid morning. Found ourselves constantly going to the office to get things taken care of. Big time waster. I hope I never have to store anything again for it's inconvenient

Clasificación:

4.0

I appreciated having access to moving carts. it would have been nice for there to be some sort of supervision as people were using more than one cart and there were none left which delayed my ability to move stuff out of my unit. My storage unit was clean, well lit, and heated. It made for a good overall experience. Gracias

Clasificación:

2.0

Staff is friendly however they need to work on their accesses I haven't been able to get into my locker with my card or code since I got it, I've always had to go to the desk tell them they tell me its a error with their system and there's nothing they can do so just sit there and let the alarm go off. So if somebody broke into my unit they'd just assume it was me and I pay 150 a month and I can only access my locker during store hours and thats it. This has made the move in process very very very hard

Clasificación:

4.0

In the short time, I was a Uhaul customer (for storage space), I found the facility clean, better than average rates, and the staff were very helpful. The only drawbacks were the long wait times for customer care (by phone) and I also found that the storage rate no longer fit my budget. Thank you all for helping to make my Uhaul experience a good service, one that I would recommend.

Clasificación:

1.0

You're not asking the right questions. Your location is fine... but uhaul has horrible customer service over the phone and I will NEVER EVER support the company in any way (storage, trailer moving vehicle) if I can at all help it. I find it sad because the people working at the physical location a1re really wonderful.. its just the company I have a problem with. I spent countless hours on the phone being given incorrect information with very unfriendly tones. Thanks to Jake and the other staff on location.

Clasificación:

5.0

Me gusta el hecho de que todo esta muy limpio y si ya no nesecitamos el estacionas nos devuelven el dinero esta es la segued a ves k uso sus servicios

Clasificación:

4.0

Very nice place for storage, and access to each of room you'll be wanted.. thanks you uhaul!!! 👍👍👍

Clasificación:

3.0

Your rental vehicle has demands I do not need at a regular rental agency. Even after having stored and paid on time my rent for my storage unit for almost a year and a half, your employee refused to honour my rental reservation made online after not providing her with more then 2 numbers to contact me. So I had to go and rent at another rental location to pick up some of my items in the storage.

Clasificación:

1.0

I have not been told I can return the vehicle after hours and, therefore, have been charged 3x compare to my payment. This is the last time I dealt with uhaul.

Clasificación:

5.0

Thank you for being calm and professional in a pandemic

Clasificación:

5.0

The young woman at the front counter was very friendly, knowledgeable and helpful. She made the whole experience very positive.

Clasificación:

1.0

This is the worst customer service experience that I've ever had and I usually don't complain. It took months to resolve a minor issue because the location's manager didn't notate an agreement he and I made. It ended up making it difficult for anyone to assist me because they couldn't act on word of mouth. Please advise the location's manager to be diligent about making notes every time he speaks with a client. And also to have better communication.

Clasificación:

1.0

bad communication from staff. Very unhelpful and they messed up my bill. Have been trying to contact the location for a week now and have no response back. Not impressed at all.

Clasificación:

1.0

Unfortunately I experienced a lot of miscommunication, and misunderstandings throughout. When I knew that we weren't going to make it in prior to closing, I phoned the storage facility to discuss options. I was informed on the phone that my father could check me in early, collect our pass and after hours access code, and that we could arrive and unload after hours. Upon arrival, my father was told this wasn't the case and we'd have to return the following morning. Had the information been communicated over the phone when we called, we would've altered our plans accordingly. The following morning, my reservation couldn't be retrieved. Apparently the system wasn't able to locate any reservations using confirmation numbers, and we needed to set up a new reservation. Once checked in, the facility is well maintained, and the process fairly straight forward.

Clasificación:

5.0

I love the promotional even for first time customers getting a buy one get one free month. U-Haul definitely made my move and temporary storage less stressful for me on the long term. Thank you so much :)

Clasificación:

4.0

More staff would have been helpful - 1 h waiting in line, with sometimes only one person having to handle all the customers ( And that at 9 am at the proposed pickup time); Also - don't see point of onlinecheckin, which we did, if check-in for uhaul and storage still takes over 1/2 h at thecounter. But on the other hand: courteous and helpful staff at checkin - storage manager Even took time out from her busy schedule to show us the facilities, which were clean and well maintained. Overall- quite good experience despite wait time! Thanks.

Clasificación:

1.0

I was promised a drive up storage unit on my initial call. They put me at the far end of the building which added 3hours to the move, so far, and probably another 3 hours on the way out. The guy at the front said he would give me 24 hour access but the swipe cards did not work. When we saw the storage, we knew it would be difficult to fit the 26' trucks belongings into it, so the we told the Afterhours lady and her suggestion was to "pack better". We had to stack items do we could climb because I'm not 12' tall. The $10 lock they threw in does not make up for the nonsense that I endured. If there was any other option, I would be using it. Not once during truck pick up or storage, did an employee leave their seat to help me.

Clasificación:

5.0

Yes I’m impressed with the storage and i have no problem recommending U haul

Clasificación:

5.0

The staff at the Barlow Trail/Meridian Road location are the best to deal with.

Clasificación:

5.0

Only issue was my key card was not recognized on first visit. Other than that great experience.

Clasificación:

5.0

No real problems. There was once that they called us to come look at the unit as they thought water might have gotten in. But it was fine. The place was rediculously hard to contact on the phone under the old management, but I never tried to contact them since the change of manager. We had asked them to put new weather stripping on the door but they never did it.

Clasificación:

2.0

I was guaranteed so many things and absolutely nothing worked out. It was nothing but a complete headache. From having to travel an extra 3 hours on my moving day to pick up a trailer in the opposite direction- to the business being closed and had to go to another location. To being promised a storage unit, and a reservation was made to find out it was not. And had to call around and find my own storage unit- to be told that I had a ground level storage unit.. and then showing up and being told no I do not. No compensation was given on UHAULS end .. I will never use the company UHAUL again.

Clasificación:

4.0

My comment you won't be happy about ,After driving your truck for 8hrs from kamloops to Calgary and then finding out that I would have to unload my belongings off a 20ft loaded truck ,on the first floor ,go up a freight elevator to second floor down a couple of hallways to the other end of the building ,as that was the only 10x15x10:bays that were left when I had reserved a space way back at the first part of august somebody should have informed me of such , being That I was coming from along way away and not just across town looking for a storage space ,you could have reserved Me something on the ground floor. I am not a happy camper

Clasificación:

1.0

Uhaul moved our stuff from a uhaul truck into a uhaul storage unit. They just threw everything out of the truck into the unit. There was water damage and rodent damage and so many of our items were destroyed. The staff was not helpful or honest. It was an awful experience

Clasificación:

5.0

Michelle was more than helpful, courteous, and friendly. She is customer oriented and an asset to your business.

Clasificación:

5.0

Excellent service always at the Barlow Trail location. My reserved unit had been given away to another customer but I was given a bigger one to use for the free month that was included in my one way 15 ft truck rental from Grand Forks, BC to Calgary AB. I only need it for less than a month so it was a good arrangement for me.

Clasificación:

5.0

I enjoyed my check in and registration time with Michelle Primo. She was highly professional, quick and helpful. She has such a lovely positive attitude and she truly understands customer service.

Clasificación:

5.0

I pre Booked the storage and was greeted kindly the booking and payment was super easy and the staff showed me how to use the access card and and where my storage locker was

Clasificación:

5.0

Excellent team , little glitch in the central system, other wise great. The account manager Valerie handled it like a pro...

Clasificación:

5.0

Long line up due to COVID 19 but I can understand the additional safety precaution put in place to ensure the safety of everyone

Clasificación:

5.0

Great friendly staff both Nick and Jack ! Unfortunately, my my access is not working . It says not checked in .. I have called in , goes to central number .. have not been able to connect. I need some one to call me ASAP to correct the situation .. Thanks

Clasificación:

4.0

Very helpful,

Clasificación:

1.0

I absolutely hated this entire rental experience from the day I first arrived. So glad to be gone from this train wreck

Clasificación:

5.0

The best u-haul place I ve ever been to! Very friendly and helpful staff. They even helped me back my trailer to the loading dock.

Clasificación:

3.0

I love everything about your business, except the parking lot. The entire process was great until I got to the actual move in. I arrived in the loaded van (I rented from you) to find the parking lot jammed with a tracker-trailer various sizes of moving trucks, vans, and trailers. It was bedlam. You have to wait to load in, in a long line of people returning equipment? That's not efficient. When I drove around the end of the building to access the storage facility from there, we had to get out of the van and move your trailers out of the way to be able to get through. Your staff is fantastic 100%. Your entry process and parking lot are a gong show 20%. Your average is 60%. I will recommend your business, but I will make sure people know it's not easy to access (on busy days).

Clasificación:

5.0

You all are good to me

Clasificación:

5.0

Super clean facilities, helpful and flexible staff - highly recommend!

Clasificación:

4.0

Only thing I didn't like is the door latch was tricky to open. Cut my hand once. Probably should wear a glove when using the sliding latch. There is a technique to opening the door on my specific unit where you have to lift it slightly in order to open the latch but everything else was perfect.

Clasificación:

5.0

Great vibes very helpful. Affordable rates

Clasificación:

2.0

The younger girl that was working was extremely rude and seemed unhelpful with the lady setting us up who was new and didn't know what she was doing. The whole experience was pretty uncomfortable.

Clasificación:

5.0

I had a positive experience. I recommend Barlow Uhaul.

Clasificación:

5.0

The only complaint I would have is this facility has too many vehicles at one time parked in there yard. They were constantly blocking the unit too which I occupied. It took only making an advanced phone call and things were cleared but it was still a pain for both parties.

Clasificación:

4.0

Good service

Clasificación:

5.0

Even under the current circumstances facing us, you provided everything we needed when we needed it. ¡Gracias!

Clasificación:

4.0

I want to save I had amazing experience from the store staff but once we got to the storage lockers the guy was being unhelpful when I couldn't figure out how to get in and was talking to me like I was dumb. Very rude and unhelpful. Loved EVERYONE else though!!

Clasificación:

4.0

Only issue was security card never worked.

Clasificación:

5.0

Line up are very slow understaffed

Clasificación:

5.0

Outstanding customer service by the young gentleman (forgot his name sorry!) He was on the ball, polite and the facility was clean. He should get a raise or be promoted. Probably the best uhaul employee I've dealt with.

Clasificación:

4.0

I left in middle of COVID 19 but I was made to come in and sign my cancellation because I was told we had to review the locker together it never happened just went in and signed. could have done that by fax instead of traveling 90 minutes ( moved) and dealing with the public. I understand normal times the procedure seem to put me at an uneeded risk especially since we needed even look at the unit.

Clasificación:

5.0

Busy location, sometimes understaffed...you all keep on pushing! Keep up the good work!

Clasificación:

4.0

The rate increase during the downturn was the hardest part of this experience for us. Other than that we enjoyed our stay . Thank you for your help, we would use your services again for moving and storage.

Clasificación:

5.0

Keep up the good work!

Clasificación:

1.0

The staff (except 3 (Michelle, Jake, Wyatt) are the only good things about Barlow location) were very poor service! My unit was blocked 90% of the time I was there by trucks or trailers, then when the snow hit, and started to melt it froze my door shut, to which they then tried to open my door with a fork lift and put a hole in it! This location makes me NEVER want to use uhual again, and neither will any of my hundreds of family and friends! I've tried to resolve my issues many times with little to no luck! And I will be contacting head office with all the pictures and complaints I have with this location AGAIN!!!

Clasificación:

5.0

They walked us through the process, stress free move in and always a smiling face, even after a long busy day... one of the best in North America, quick and friendly.

Clasificación:

1.0

Our stuff was stored because U-Haul shipped 9 U-boxes across Canada on an open flatbed (uncovered) in rain. Illness (cancer) prevented us from being able to empty the shed for 4 1/2 years. Great cash

Clasificación:

1.0

I find the approach of Donna the GM and Valerie - Foolhardy, racist and downright stupid. Such people in high places are the reason of company's downfall.

Clasificación:

5.0

Customer service wise it was incredible. Only thing that could have made my experience better would've been if there were more dollies available to drag my stuff down to the storage bin.

Clasificación:

4.0

At the Barlow Tr store, both Sharla and Michelle provided first-rate customer service. The only hiccup was the storage unit that I believed that I had booked online turned out not to be booked.

Clasificación:

1.0

Paid $170 for two weeks of storage because "Uhaul does not pro-rate".

Clasificación:

5.0

The move in went very easy, the unit was clean with a rodent trap in it to protect my belongings and the move in was made easier with carts available at the loading dock.

Clasificación:

1.0

Got one free month because I used your services from BC to Alberta. Thank you. I was 4 days past due and had to pay 200. + as you do not pro rate your storage. Found less expensive service elsewher.

Clasificación:

1.0

My items were moved in by uhaul from a uhaul truck rental I had that was picked up and towed because it was listed as abandoned. I have not had anyone call me back EVER.

Clasificación:

3.0

Someone needs to sweep all around those outside units it's disgusting how many nails and screws I found with my time being there which was almost five months I ended up with three flat tires $$$

Clasificación:

5.0

Good service. Helpful in spite of how cold it was outside.

Clasificación:

1.0

Experience is based on human interactions. While 1 employee Lewis went above and beyond to help, the stupidity of Valerie and Donna Bond, the GM knows no bounds. I am going to rent elsewhere.

Clasificación:

5.0

Very kind

Clasificación:

5.0

Technical support team was a home run. The staff at their Barlow location in Calgary were all friendly and made things easy and quick.Would definitely recommend. You have definitely won my Buisness.

Clasificación:

3.0

There are long waits for help at the counter - renting anything or asking questions. So many rules about everything, rudely enforced. You will always be treated like you are in the wrong.

Clasificación:

3.0

Final bill was well above the quote. Service was good. We will use your services again.

Clasificación:

4.0

I had a very positive experience at this site. The staff are very helpful throughout the process of renting the storage locker to renting out the truck to move items.

Clasificación:

5.0

Very busy place, but they do extremely well and are there to help.

Clasificación:

2.0

Prorate monthly rent rates by days so that when you leave mid month, you don't loose an entire months worth of rent.

Clasificación:

2.0

I stood in line for 53 minutes to sign one paper. Not enough staff at this location. When I got my storage locker I was told I would get the first month free as I rented a U-Haul, I never got a month

Clasificación:

5.0

So friendly and worked with me so i could move in fast without feeling embarrassed by my situation!

Clasificación:

2.0

The staff was excellent. Tip of the hat to Valerie. She was wonderful. However I was stuck in the elevator for 40 minutes and was delayed from using the elevator for about two hours!

Clasificación:

5.0

Such a great service haven't dad in Sydney, Australia. Wish they have that too.

Clasificación:

5.0

Very friendly and efficient service. I had no issue dropping of my trailer and getting my storage locker. Very helpful staff.

Clasificación:

4.0

Staff was knowledgeable and helpful. Busy facility had a bit of a wait in line waiting to speak with staff.

Clasificación:

5.0

Great service, thanks Michelle!

Clasificación:

3.0

After hours the parking lot access is plugged. Other storage areas, i.e. Sentinel Storage do not have this problem.

Clasificación:

5.0

Happy with the service

Clasificación:

5.0

Very good service and super super clean facility. Great access. I would return and recommend that place to people without hesitation. Great team

Clasificación:

4.0

Great experience except for the crowded yard. Access to the storage at times was awkward due to uhaul trucks parked at it.

Clasificación:

4.0

The manager was very helpful and addressed all my concern in a professional manner. I had a bad customer experience in Toronto, this location left a much better impression.

Clasificación:

1.0

picking up my vehicle one lady was very pleasant and appropriate.dropping off three gentlemen in the back we're very rude disengaged andbe working with people. Nobody even took my keys or checkedveh

Clasificación:

4.0

Busy but. Good service

Clasificación:

5.0

My reservation for storage was problem-free and ready for my move. Clean facility and helpful staff.

Clasificación:

5.0

All the staff was amazing yesterday when we returned our Uhaul and packed a storage locker. Belle who helped us both times was exceptional and extremely helpful. What an asset she is to your company.

Clasificación:

1.0

Call me for an honest review

Clasificación:

5.0

Great service

Clasificación:

1.0

I need more than 200 characters to tell the story of how awful my U-Haul experience was. From first phone call to check-out it was horrifically inefficient. My possessions were stored. 1 star for that

Clasificación:

5.0

Great service

Clasificación:

1.0

This location is not secure at all. Some of my belongings were stolen from my UBox at this location.

Clasificación:

5.0

Michelle is amazing help...

Clasificación:

5.0

All the staff at Uhaul were very pleasant and helpful! Thanks for making a stressful time a little more bearable! Rich de Man

Clasificación:

5.0

I like the fact that a 1 month locker rental was included in the out of town tailer rental. This made the move easier.

Clasificación:

5.0

Customer service was great at this location.

Clasificación:

5.0

All staff that I encountered were helpful and professional!

Clasificación:

4.0

The storage space is clean. The manager Valerie did mention the slide door was jamming up and hard to close. Valerie said she would fix it at free of charge. But I need to leave a key with her. I will

Clasificación:

4.0

Given the staff shortage the front service worker was calm, courteous and attentive. The yard worker was so helpful. He brought our UBox over via forklift and placed in a way that made offloading easy

Clasificación:

1.0

Started when I called before my move and waited on the phone for an hour before speaking to someone at the location. Waited in line for an hour when dropping truck off and to get storage unit -dirty

Clasificación:

1.0

I had a very negative experience with this storage location and have no intention in coming back. The office is extremely unorganized and most times there's a ridiculous line up that wastes my time.

Clasificación:

5.0

The facility and all the people that work there are super friendly and hard working.

Clasificación:

5.0

great service and friendlfystaff.

Clasificación:

3.0

Good for the most part. But the counter administration service is the slowest uhaul ever visited. Clerk spent average 10-15 mins per customer. I waited 1 hr. finally my turns to beings contract works.

Clasificación:

2.0

We waited in line for over 40 minutes in line just to be helped. The line was at least 10 people long behind us...and there were 2 people working (once the one came back from her break.)

Clasificación:

5.0

I used to rent a storage unit & during that time it was total CHAOS for accessing my unit but now !?? I am treated with respect & courtesy & service has improved tremendously Thank you for everything

Clasificación:

5.0

Great place very secure excellent staff

Clasificación:

2.0

Not enough staff in the desk. Had to wait an hour in line.

Clasificación:

1.0

-parking always a hassle, which makes moving in/out a pain -charged me a full month even though I was only in it 2 days (I know I should have read the contract) -never properly staffed -unorganized

Clasificación:

2.0

The staff did not know wher to locate my U-Box.One desk staff spent 15 - 20 mins loking for my U-Box, and for Paul. She did not know the location of the Box # o; Took another 10 mins to locate the Box

Clasificación:

1.0

the truck was filthy. our 15 ft truck was 45 min. out of town. we then ordered 20ft van . 100.00 more for ferries. not very impressed bill and sharon white

Clasificación:

3.0

Good service but inventory management system needs work

Clasificación:

5.0

The people are very helpful and nice.

Clasificación:

1.0

The billing system is awful, we were over billed by three months. Our delivery date was missed totally with no phone calls, it ended up taking a week to have our Uboxes returned.

Clasificación:

1.0

Probably the worst customer experience just because of organization reasons. The is no match between the available spots in the system to the actuall units. Needed an employee to go physically to go

Clasificación:

5.0

I didn't visit the facility but the customer service was exceptional.

Clasificación:

2.0

We have used this location several times picking up a Ubox that was transported from Ontario and both times the box was still bolted closed, luckily we had the tools to undue the bolts.

Clasificación:

4.0

The staff went above and beyond to ensure my needs were met especially Nick and Donna thank you very much

Clasificación:

2.0

Late equipment and misinformation caused one day delay and extra cost to us which u-haul refused to reimburse.

Clasificación:

4.0

Actually, I didn't visit U-Haul facility in Calgary because I received my Ubox in my address. I'm satisfied with U-Haul support and the company helped me a lot in my move to the city.

Clasificación:

4.0

The u-Box worked out for me. However the access locations on site for my U-box were not under covered. So if it rains or snows, it would not be a pleasant situation & harder to unload my items.

Clasificación:

3.0

Need more staff and the lady that helped me took forever cuz she didnt know the software to well. So I would say more training on knowing there software.

Clasificación:

5.0

U-HAUL on Meridian Rd Calgary always been a very good place for storage servicre, besides too many vehicles (U-Haul trucks) blocking access to indoor storage units !?!? Everything else is perfect

Clasificación:

5.0

The queue was very long , waiting to be served but once my turn came, I was very happy with the service the young guy gave me, he gave me more time and was very helpful and courteous.

Clasificación:

1.0

My experience with Uhaul was a series of mix-ups and miscommunications that left me vowing never to use the company again. I strongly suggest taking your business elsewhere.

Clasificación:

5.0

Paul, who delivered my U-Boxes to my home, was friendly, efficient and helpful. A pleasure to work with him.

Clasificación:

5.0

Everything was great the entire time i rented my storage space. I can't think of a single complaint. Thanks for everything.

Clasificación:

4.0

the lady that helped me was very nice and friendly. the guys in the yard were helpful as well.

Clasificación:

1.0

This location kept charging my card random amounts($1300+ In over charges). Took almost a week of me calling for someone to get back, claimed I would be refunded. Still waiting with a maxed out CC!

Clasificación:

5.0

Donna bond at this location was very helpful in dealing with any and all issues. It was very nice to have been able to put a face to the name for once. Keep up the great work Donna

Clasificación:

1.0

Wow, everyone I have dealt with at UHaul for this entire year 2018 has been shady. The managers at this location are useless cowards who hide upstairs from customers.

Clasificación:

1.0

very poor customer service. no regard or value for the time of the person. the rep has no idea how to use the computer software system and i spent 2 hrs to just return the trailer and get my stuff in

Clasificación:

1.0

We spent about 20mins when moved out of the storage unit trying to let the staff know. Then on our cc statement we have been billed an additional two months. Impossible to get staff on the phone!

Clasificación:

2.0

Aurora, Ont office excellent. Calgary office seemed confused. It appears that your computer systems are poor & communication problematic. We were asked for our credit card information over 5 times.

Clasificación:

4.0

Simple and easy

Clasificación:

1.0

Atrocious experience. I had to spend 1/2 an hour waiting on an employee that was clearly not properly trained try to work through an archaic system, then ended up with the wrong locker.

Clasificación:

3.0

The staff were super helpful and very nice but overworked and understaffed. They need more people there to run their business properly.

Clasificación:

3.0

We had a mixed experience. Half of he people we worked with were excellent and half were very rude. One guy named Jordan did a stellar job both times we dealt with him and deserves to be recognized.

Clasificación:

2.0

Waited in line for 60 minutes the first time, 30 minutes the second time. I was only 3rd in line. My Uhaul box couldn't go to Edmonton forcing me to pay $340 extra renting a 15' truck. Never use Uhaul

Clasificación:

5.0

Gracias

Clasificación:

5.0

They was very good Experience to me, I Quit my job because the company didn't pay me, so I was Having problems to Pay my storage, I talk to the Manager an he gives me the chance to pay it Slowly,

Clasificación:

5.0

He was great! Helped me with everything and was quick also!

Clasificación:

3.0

Gracias

Clasificación:

1.0

This was the worst customer service experience I've ever had to deal with. I would never recommend this location or the Uboxes.

Clasificación:

5.0

STAFF MEMBERS VERY GOOD AND FRIENDLY

Clasificación:

1.0

system of calling in to the US is broken called October 21 to advise of the move out, Oct 25 autopayment went thru, called oct26, no response,emailed no response,went to store for resolution

Clasificación:

5.0

Very helpful staff

Clasificación:

3.0

Ninguno

Clasificación:

2.0

Poor organization. Ubox not picked up, billed after it was picked up. People on phone call centre poor communication with location. 4th year of renting, every year has problems. Not returning again.

Clasificación:

2.0

Disorganized rude , not friendly Same thing on return

Clasificación:

3.0

Had to wat about 15 mins to be helped but that is only minor complaint

Clasificación:

5.0

Very friendly and professional.

Clasificación:

3.0

The uBox was not ready to be picked up when I arrived and I had to wait a hour for the staff to load it on a trailer for me. I had called ahead and was assured by the call center it would be ready.

Clasificación:

5.0

Uhaul staff were more then helpful and really helped me when I was I need. I would definitely recommend uhaul to friends and family

Clasificación:

1.0

I reserved a storage unit for Oct 11th. And when I went there the unit I wanted was not available. I'm really hoping I still don't get charge..

Clasificación:

1.0

Uboxes were delivered 4 days late, after repeatedly lied to by staff that they were coming the very same day, when we were actually able to get ahold of staff. Literally wasted 20hrs of time waiting.

Clasificación:

2.0

The place was a zoo, there were Uhaul vehicles everywhere blocking areas & people in, it was too busy & chaotic. I was not impressed with the storage facility

Clasificación:

3.0

I have contact twice regarding my storage and have yet to get a call back regarding closing my rental, though I did get some emails about being in arears

Clasificación:

4.0

wait too long to be serve, they move too slow when you have places and things to do.

Clasificación:

4.0

The staff at this particular U-Haul they were unbelievably helpful and kind and caring about me and my journey. i Would very much recommend this one. I feel the staff are the best. Great workers.

Clasificación:

5.0

I am still enjoying uhul customers benefit. ¡Gracias!

Clasificación:

5.0

Very helpful staff.

Clasificación:

5.0

Very helpful and friendly.

Clasificación:

1.0

This company is very disorganized and service is very poor. Will never use them again I would not recommend.

Clasificación:

3.0

Not enough parking or access to storage units, needs redesign. Staff not able to direct with such a bad setup. Never an easy time getting to storage unit. no refund when out early. Wouldn't use again.

Clasificación:

1.0

very disapointed with this company, totally disrespectful and unsympathetic. dont return calls.

Clasificación:

3.0

Called 24 hours in advance to have our ubox picked up. Arrived at our scheduled pick up time to then wait 45 minutes for someone to tell us it wasn't ready and there was nothing they could do.

Clasificación:

3.0

Storage was fine but the location was too busy and not staffed properly . Could be a better layout as there is not enough parking you have to park 3-4 blocks away to get to your storage unit

Clasificación:

5.0

I also rented a truck to move and was completely shocked at the long wait ( 1 hr) in a line up to get it. It was understaffed for such a busyday! Check in online did not help the process!

Clasificación:

4.0

Very congested yard. Other than that it worked perfectly.

Clasificación:

1.0

I was almost satisfied with the service but after buying a lock and unpacking everything I was unable to lock my unit because of a faulty bent damaged slider that locks the door!!

Clasificación:

1.0

I understand this is a Busy Facility but I had problems when I had originally booked my storage unit to come out, Then they threatend a lien of me There needs better organization and management involv

Clasificación:

1.0

Very unorganized. I had reservation and confirmation and was told they didn't have the truck or the storage unit for my belongings that were already loaded. I had to go to another storage place.

Clasificación:

5.0

Was very busy there when we arrived, the staff worked hard to accommodate everyone. The store closed at 5: pm but the staff stayed until all customers were taken care off.

Clasificación:

4.0

The staff were very helpful

Clasificación:

5.0

Thanks for everything.

Clasificación:

1.0

This was the worst experience of all the rentals I have utilized. They didn't have either the truck or the storage unit the had been verified and confirmed. They had no excuse or reason.

Clasificación:

1.0

Lost track of our pods when we arrived to another city they didnt know where they were. Multiple times when we arranged access to our box they were not ready. Took 5 days for them to pickup boxes.

Clasificación:

5.0

Facility is very clean. Staff is very helpful. WE rented storage from them it is a little more than we wanted to pay as we are senior citizens.

Clasificación:

3.0

The staff tending to the rental trucks & trailers always block access to the lockers docks & many many many times I had to park away from the dock & carry my goods a fair distance & couldn't get out !

Clasificación:

1.0

reserved ground level easy access, was told the person didn't move out as planbed and had to LUGGGGG 26' worth of stuff to second floor with an elevator that wouldn't work. worst experience ever!

Clasificación:

5.0

Great experience!

Clasificación:

5.0

Outstanding service

Clasificación:

3.0

All went well. No complaints but one suggestion on the car trailer I was towing behind the 26' uhaul moving truck. There are chains to help hold your vehicle down, straps would be much better.

Clasificación:

4.0

I guess the thing is some of the staff that I first dealt with happen to be very well informed and friendly. But the following day the one lady was not to friendly. Kinda rude Infact

Clasificación:

1.0

Facility overrun with trucks, trailers, etc. making it very hard to access the storage units. Loading zones at storage unit building usually occupied by rental trucks due to lack of parking. Headache!

Clasificación:

1.0

TERRIBLE CUSTOMER SERVICE - they are terrible! customer is their last priority

Clasificación:

4.0

N/C

Clasificación:

2.0

not able to access facility even though I paid for 24 hr access. I had called the facility 5x only to deal with US.office in Arizona. Calls NEVER returned. No refund issued. no room to complain!

Clasificación:

5.0

We would like to acknowledge Brent at thr Meridian Rd location for his special care and attention to our Uhaul needs. We had last minute issues but with his help we managed to get our rental and carr

Clasificación:

2.0

My u-box was suppose to be ready for pick that I scheduled at a certain time but the trailer did not have a cover over one tire and it was not strapped down so we had to wait ~ 1hr for them.

Clasificación:

3.0

U-haul, in general, couldn't give me any information with regards to where my u-boxes were in Canada once they left my pick-up location, but they did arrive on time and were quick to let me know.

Clasificación:

1.0

Very unprofessional service there. I will not recommend this place to anyone I known.

Clasificación:

5.0

Oddly enough, these questions don't apply to me this time. I didn't go to a U-Haul facility and I have no idea what the access hours were. Your service was excellent, everything handled on the phone.

Clasificación:

5.0

We used the u-box's to move our son from Victoria to Calgary. Both delivery and pick up was so efficient. Service in both locations was excellent.

Clasificación:

3.0

I don't have any issues with the storage facility but I have issues with booking help off the website and being charged in US dollar. I will not recommend to anyone to book off the website.

Clasificación:

2.0

One bin was in front if the other door so I couldn't open it. Didn't fork lift it onto my drive way. So I had a VERY hard time getting the items out. A couple items collapsed onto of me because of thi

Clasificación:

5.0

Every one of these employees were helpful in every way. Even helped me with 1 small item that was really heavy. This is huge as I am a woman with 2 herniated discs. Usually get BS I cant be responsibl

Clasificación:

5.0

I appreciate all your help bless all the staff at UHAUL

Clasificación:

5.0

You guys have really nailed it. Great service, great prices, great facility.

Clasificación:

5.0

U Haul staff were friendly and helpful. And pro-active with any issues that arose. I would use the U Box again and again if needed. Having someone else drive was pivotal.

Clasificación:

1.0

I don't know why you guys keep hounding me regarding the storage locker that we moved out of 6 months ago. I also don't understand why there Is an outstanding bill of 1500. Very poor service.

Clasificación:

4.0

The shipment was supposed to be in Calgary May 26. When I arrived May 27 it was not there. Extremely annoying. UHaul did offer fair monetary compensation; therefore above average but not excellent.

Clasificación:

5.0

Excellent as usual - thank you

Clasificación:

5.0

Fantastic customer service. Was constantly impressed with all employees

Clasificación:

4.0

our u box arrived safe and sound once again... thank you very much

Clasificación:

3.0

Was difficult at times to access the unit as vehicles and trailers were parked around it.

Clasificación:

3.0

hi

Clasificación:

2.0

.

Clasificación:

1.0

Waited almost 3 hours for my ubox and trailer. there was apparently logistic issues they accidentally unloaded and misplaced my ubox. there was general chaos with all the people there.staff overworked