Customer Reviews for U-Haul Moving & Storage at Automall

7,673 comentarios

4655 N Oracle Rd   Tucson, AZ 85705
(S Of River Rd)

(520) 575-5373

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(520) 575-5373

4655 N Oracle Rd
Tucson, AZ 85705
(S Of River Rd)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

I was there for awhile trying to upgrade to a bigger storage unit. I was the only customer in the store and it took the rep half an hour to figure it out. Once he finally "found" a unit, that unit had someone else's things. I didn't find that out until I went back on Saturday to look at the inside of the unit. Since then I've emailed them twice to refund me the insurance I paid for initially and I still haven't heard back. They weren't able to cancel my unit because the store manager, Hal wasn't there. Alexis was kind enough to call another u-haul to check availability. It didn't get cancelled until the following week after their rep Melanie called me a few times to ask me if I still wanted the unit and that it had been emptied. Totally unacceptable to rent storage units that haven't been cleaned out. I will not return to this location ever again.

Brenda S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

henry B. 
Clasificación:
5.0

Staff was very helpful and knowledgeable. Great and easy experience.

Marvin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evren B. 
Clasificación:
1.0

Over charged no help or refund charged for a whole other day

Marisela T. 
Clasificación:
5.0

Everyone was very helpful and polite and help me in every way they could and I am very thankful for everything they done Roger

roger h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole G. 
Clasificación:
5.0

Charge less for gas.

JOHN L. 
Clasificación:
5.0

People were excellent and very helpful.

Gerald L. 
Clasificación:
5.0

All customer service and technicians were fantastic. Excellent product!

Carlos A. 
Clasificación:
5.0

Isidro Garcia was prompt, efficient, and knowledgeable.

Barbara S. 
Clasificación:
5.0

The nice young lady that assisted us was very professional, polite and courteous. She offered the waiting area to us while we waited for our ride. Again thank you UHaulâ-️

Gloria L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ramon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLYD S. 
Clasificación:
5.0

Idiris was professional and helpful.

Theresa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason T. 
Clasificación:
3.0

Worst experience ever. I should have rented from Penske

DAVID L. 
Clasificación:
4.0

Perhaps let customer know the time needed to install a hitch. I thought it could be done in an hour or so. It took over 3 hours.

Gail C. 
Clasificación:
5.0

Rae was friendly, efficient & helpful. When the app did not work, she handled the check out. The truck was clean.

Lynne H. 
Clasificación:
4.0

My reservation was cancelled without notification and I arrived at the location to pickup my rental. The location agent was excellent at finding a replacement, but should never have been put in this situation.

Charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

Friendly, helpful, efficient

Jim G. 
Clasificación:
5.0

4 pin plug on extension on trailer was in need of contact cleaner.

kim O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel B. 
Clasificación:
4.0

I made a reservation the day before for a trailer and when I got to the location rep stated that they had no trailers and i could go to another location. Not acceptable. She blamed it on the on line reservations system. She did agree to give me a truck at the same price as the trailer. She made it right but was a little frustrating that the trailer was not there! She made it right but still frustrating that we had a 2 hour window to move things and it was met but could have been a mess if not for the person that help me...

Mark H. 
Clasificación:
4.0

Everything was good about the experience, except it did cost more than we'd expected.

Tom W. 
Clasificación:
5.0

Valentin is very professional and a great help as are all the employees at this location

Gage A. 
Clasificación:
5.0

I have had two great experiences at this location! Staff are knowledgeable And friendly. Easy check out and easy check in!

Ralph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana S. 
Clasificación:
5.0

I always rent here and it begins with their outstanding customer service! Hal, the Manager, has built a great team. Everything works the way you hope it would/should: the vehicle is ready, the paperwork process is quick and efficient, return process just as easy...Big thanks and appreciation to the crew.

Joel H. 
Clasificación:
5.0

Everything went great from renting to retuning the trailer Thank you

ROGER M. 
Clasificación:
5.0

Friendly and welcoming girl who helped me. Very nice experience

DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW P.  |  Overall Experience 
Clasificación:
5.0

best customer service and more

Priscilla L. 
Clasificación:
4.0

El cliente no dejó un comentario.

lawrence R. 
Clasificación:
5.0

These guys are great, installed my receiver hitch, no problem, then have me a discount on a bike rack too!! I couldn't be more pleased with the top notch professionalism and customer service

Keith H. 
Clasificación:
5.0

I never use anyone else but U-HAUL thank you.

Adam K. 
Clasificación:
5.0

always helpful and friendly

Priscilla L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

William B. 
Clasificación:
1.0

Not the brand hitch I paid for no wiring installed but was paid for fucking rip off

JONATHAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herb J. 
Clasificación:
4.0

El cliente no dejó un comentario.

ronald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMEEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony L. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK C. 
Clasificación:
5.0

Excellent customer service from beginning to end.

Layla T. 
Clasificación:
1.0

Try to update your fleet.! The truck was a dinosaur and it has less than 1/4 tank of gas before I even drove it off the lot. I was charged for insurance when I didn't sign up for it zero stars!

Tamara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNETTE R. 
Clasificación:
5.0

Excellent service!! Friendly, efficient, and professional staff. Thanks so much!

Jennylyn D. 
Clasificación:
3.0

Appointment was for 1030. Received car with hitch at 2230

Thomas G. 
Clasificación:
5.0

It was easy and smooth experience. Thank you

Hubeyb Y. 
Clasificación:
5.0

I will recommend to everyone they were very nice I really like the service

EDITH B. 
Clasificación:
4.0

The computer system was not operating to allow the use of credit cards. All numbers had to be input by hand. The system did not accept my LEGITIMATE Michigan Driver's License number - that was incredibly inconvenient. Suggest that your team review the system and FIX it.

kathrene D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
5.0

Don't send them to 4 locations for their rental!!!! Gas costs money

Kelly L. 
Clasificación:
5.0

The staff did a great job and were very professional and of great assistance to me. Thank you all!

jeffrey S. 
Clasificación:
5.0

Dirty inside. Door was super hard to pull down and lock. Broken trailer mirror on passenger side. Graffiti on truck. Service was A+

Kitty M. 
Clasificación:
5.0

Filled out appointment time online, delivered my car first thing in the morning and 2 1/2 hours later received a call my hitch install was completed. Excellent job, not cutting required. Perfect job. Thank you.

Jim W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Trudy G. 
Clasificación:
5.0

Staff went above and beyond to fix issues with previous UHaul interactions

Molly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackson S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S.  |  First Impressions 
Clasificación:
5.0

Best customer service. No complaints.

Jeannette C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy G. 
Clasificación:
5.0

Alexis and her crew on Oracle road provided us a vehicle in a timely manner with outstanding salesmanship. The vehicle was clean and gave us no issues.

reva J. 
Clasificación:
5.0

Very professional I was impressed

Joseph J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guadalupe H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis S. 
Clasificación:
4.0

Worked great! Installed fast!

Matt H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alaine L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim O. 
Clasificación:
5.0

Not only was our hitch installment completed in record time, the entire experience was great as the staff are so helpful and friendly.

Wade G. 
Clasificación:
5.0

Installer did a great job, my vehicle was ready when promised

Seth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

The installation was top rate, don't change anything.

Edward M. 
Clasificación:
5.0

Hal did an amazing job, very happy with our experience.

Steven H. 
Clasificación:
2.0

Install new manager, tell employees to not text or play games on their phones at work.

Richard B. 
Clasificación:
1.0

Never again

Donald S. 
Clasificación:
5.0

Hal was the one who assisted us and he did an excellent job. Answered all my questions.

Deborah J. 
Clasificación:
4.0

I, we my wife and myself, kept the equipment far too long w/o contacting any representative. So I pray that is acceptable as i will pay, or attempt to pay any overdue charges; I am 10 days shy of 75 years old so money is tight.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph C. 
Clasificación:
4.0

Pperson from Uhaul was proficient and timely

Doug M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
5.0

Excellent costumer service! Moving can be stressful but I felt we were taken care of very well. Gracias.

Jessica W. 
Clasificación:
5.0

Alexus Alvarez helped my fiancé and myself make a last minute reservation an hour before the store closed and she was nothing but the friendliest, most informative and helpful U-Haul employee I've ever had the pleasure to meet. Alexus helped us find the truck we needed and moved us quickly through the payment and verification process while being incredibly personable. I've rented with U-Haul dozens of times and no other employee put as much effort as Alexus did in helping me. Thank you very much Alexus! You have a great employee on your hands. I truly appreciate the quick rental service and assistance!

Ryan V. 
Clasificación:
5.0

Not much. Everything was great

Dimitri V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

Very convenient!

Barry A. 
Clasificación:
2.0

The staff did not give me very clear instructions concerning the rental and drop off location

chris K. 
Clasificación:
5.0

Gracias

Stephen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

victor V. 
Clasificación:
5.0

Hal was fast, knowledgeable and experienced.

Richard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W. 
Clasificación:
5.0

El cliente no dejó un comentario.

charlotte S. 
Clasificación:
5.0

A big thank you to the staff that assisted me this morning. Moving is stressful and your store was the least stressful part as service was prompt and friendly. I have already recommended this location to several friends.

Anthony R. 
Clasificación:
5.0

The manager on duty was very helpful, polite, and extremely nice!!!!

CHRISTOPHER A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

CLAUDIA J.  |  First Impressions 
Clasificación:
5.0

Both the manager Hal and the associate (a young African American woman, cannot remember her name) were very knowledgeable and polite. My Experience with uhaul on oracle was flawless, would recommend and return.

robert T.  |  First Impressions 
Clasificación:
5.0

This was my summer storage for my college dorm room things and it worked out perfectly for what I needed!

Cassidy Z.  |  Overall Experience 
Clasificación:
1.0

Workers take the customer as a joke in my opinion and was treated very unprofessionally when I was there

Damian B.  |  Overall Experience 
Clasificación:
5.0

The staff was incredibly helpful, knowledgeable, time efficient, and pleasant. I received superb service! I will never go anywhere else for my moving and storage needs. These guys are the best!

Kim H.  |  First Impressions 
Clasificación:
3.0

It's ridiculous you have to go to the store to talk to someone there. Phone Always routes to automated messaging that doesn't address local questions. Also, my card for entry never worked. Last, the price went up too much so I got out of there asap. Manager was great, some of the staff...so,so.

shane n.  |  Overall Experience 
Clasificación:
5.0

Assistant manager Alexis Alvarez was very helpful are you helpful in helping me change my drop off location and opening a new storage unit I will be highly recommending this location from now on This employee deserves a raise And to be made manager This was one of the best experiences with u-haul I've ever had

Joshua P.  |  First Impressions 
Clasificación:
5.0

The employee who checked me in was very helpful.

KEVIN M.  |  First Impressions 
Clasificación:
5.0

Halberto was very helpful and accommodating

Brent J.  |  First Impressions 
Clasificación:
5.0

The staff was extremely helpful and friendly

Charlotte J.  |  Overall Experience 
Clasificación:
5.0

Thank you Hal & staff...you ALL are very helpful when I have been in the store. I WILL use this location again and will direct those in need of storage or vans to you.

Raymond c.  |  Overall Experience 
Clasificación:
1.0

I had another U-haul storage space which I had reserved in March 2022 at the U-haul storage facility located at 450 N. Freeway in Tucson, because this is where I rented a moving truck, auto-carrier trailer and indoor storage unit as I was relocating from San Diego, CA and moving to Tucson, Arizona. When I finally arrived in Tucson to return the truck, trailer and off load the contents of the truck, I was notified that "there's no reservation on file for you here, we don't have anything available". I told this customer service representative that he was mistakened, why would I have pre-paid for an moving help service to meet me here to un-load the truck, and they're outside getting paid to do nothing! "I was told to contact U-haul customer service, because there was nothing he could do". So, I called the 800-468-4285 number and was placed on hold for an unnecessary extended period of time, in order to get some help. Finaly, I was connected to an call center customer service agent that I had to explain the entire story and situation to, before she could begin to assist me. The best solution that could be done at such short notice, and to allow for the very limited time I still had remaining on the paid help, was for me to be sent to the U-haul storage facility on Oracle Road which is an outside storage facility. I did not have any other option at this point, so I had them contact that office before they closed and notify them that I was on my way. When I and the moving helpers arrived, I meet the U-haul customer service representative to sign the rental contract, purchase a lock, locate the storage unit and attempted to drive the truck to the rental unit. This may have gone much faster if the storage facility had not recently had a fire inside a storage unit which took out the lights in the yard which made finding the unit and unloading the truck extremely difficult. By the time we found the unit and placed one item inside, my time was up for the paid moving help. I locked the unit and never returned until I moved out last month.

PHILLIP F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bertha W.  |  Overall Experience 
Clasificación:
5.0

These guys are amazing they went above and beyond for me Hal Diaz and his team over at the u-haul on the Tucson auto mall gave me great customer service n this is why I would go back and highly recommend they really made me feel welcome and gave me all the great assistance I need again I would like to thank u guys for this amazing experience with you and I will be back to do business with you again thank you Hal and ur team

Juan P.  |  First Impressions 
Clasificación:
5.0

I am consistently impressed with the atmosphere at this location. Each team member has been friendly and welcoming, helpful and efficient. As weird as it might sound, I genuinely looked forward to stopping by.

Cyra S.  |  Overall Experience 
Clasificación:
5.0

Thanks so much.

Stephen D.  |  Overall Experience 
Clasificación:
5.0

This is by far the best U-Haul in Tucson. Clean, friendly and helpful. Thanks to management and staff, especially Alex and Jesus.

William S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rachel c.  |  Overall Experience 
Clasificación:
4.0

Nobody explained the in/out process. I was told to swipe to get in but that was it. I thought I would roll my car toward the gate and it would open, nope!! I was stuck inside. I was able to flag down a staff member and he told me were the keypad was to swipe to get out.

CHERI S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cheryl h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Denton N.  |  Overall Experience 
Clasificación:
5.0

Employees are extremely helpful. Access is easy and location is convenient. Thanks, Uhaul!

Susan P.  |  Online Move In 
Clasificación:
3.0

Drive-in access through gate was tight and complicated if there were any other vehicles in the lot. I was not happy that a pro-rated rent was not refunded when I moved out 6 days into the rental period.

Michelle S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN N.  |  Overall Experience 
Clasificación:
4.0

The manger Hal Diaz has always been there Extremely helpful and understanding the best customer service ever!!

Erik V.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Maria V.  |  Overall Experience 
Clasificación:
2.0

They do not return phone calls, access cards never worked

jamie n.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessie D.  |  Overall Experience 
Clasificación:
5.0

Overall great experience

JUAN N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B.  |  Overall Experience 
Clasificación:
5.0

Great leadership from management at this location. There was tech issues initially but all employees there worked through the issue to resolve it.

Dominic E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory J.  |  Overall Experience 
Clasificación:
5.0

Best prices in town for storage and convenient hours to access the storage

DAVID O.  |  First Impressions 
Clasificación:
4.0

Pest control could be better, with better door sealants in place. Opened it up and saw it became home to moths and crickets, which is hard to avoid, just think a better door for the unit could help. Had a trap inside for mice but wasn't sure how helpful it was.

Serafina K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Denton N.  |  First Impressions 
Clasificación:
5.0

Good value all around.

TERESA T.  |  First Impressions 
Clasificación:
5.0

Servicio al cliente de excelencia. Manager helped me and he was amazing

Terri B.  |  First Impressions 
Clasificación:
5.0

(Oracle Rd near Auto Mall Rd) My storage was in a clean, well secured lot. The guys at the counter were always helpful whenever I had questions, or to pay my bill. Will definitely recommend this location.

Christina P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria V.  |  First Impressions 
Clasificación:
5.0

Manager, Assistant and Staff were very accommodating.

shane n.  |  First Impressions 
Clasificación:
2.0

During COVID-19, I was having some financial hardships and the manager was unwilling to work with me.

Savannah O.  |  Overall Experience 
Clasificación:
5.0

I interacted with several employees and all were great. It was a super hot day and it would have been easy for them to be crabby.

Edwin W.  |  First Impressions 
Clasificación:
5.0

Very helpful staff and nice facilities

Ronald C.  |  First Impressions 
Clasificación:
5.0

Hal was extremely helpful to me and my family in a very difficult time, and actually made me feel a little better about mankind. Thank you very much Hal, I hope I can make it square with you someday!

Chad C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily P.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Jason L.  |  First Impressions 
Clasificación:
5.0

Every CSR I came into contact with was very friendly and made the whole experience easy and quick

Rachelle R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

roger b.  |  Overall Experience 
Clasificación:
5.0

Rented a space for 11 months. No rain or rat damage nor heat damage during 115+ degree summer months. Would highly recommend.

Storm H.  |  Overall Experience 
Clasificación:
2.0

The general manager (Hal) had a cocky, I don't care attitude. Like he was on power trip. When I asked him if they had a dumpster for the tenants to use, he said yes. But it'll cost ya $15. All I had were 2 boxes (that were torn-down/flattened), plus 1 (15 gallon) bag of garbage. For $15?? He told me if I didn't want to pay, I could dump it next store (in their dumpster). I thought, Wow, that ain't right!? Now, this is after I just spent $1400 on a 15' truck (plus another $450 in gas) to move across country. Only to find out when I arrived that all my stuff, at the back 5' of the truck...was all wet on the bottom. By the way...he acknowledged that. It's just the principal of the whole thing. But I have to keep telling myself, that most people DONT CARE ABOUT PRINCIPALS. All they care about...US MONEY.

Michael G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carrie o.  |  First Impressions 
Clasificación:
4.0

Move out date was April 1st not the 3rd.

Timothy H.  |  Overall Experience 
Clasificación:
5.0

Hal Diaz was very helpful with our storage needs.

pam b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARJORIE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luanne K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

monte w.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

sam b.  |  Overall Experience 
Clasificación:
2.0

The staff, no one seemed to know how to do anything, telling me I had to come back when mgr was there. Even when I said call main office , they'd say they're out to lunch or dinner. 2 young men diff times acted either totally stoned or I'm sorry mentally extreme slow. Staring at puter doing nothing making us wait. For nothing. I was given a credit instead of a refund for unused boxes etc but they'd never let me use the credit, either cuz I can't use it towards storage rent or truck. But when I was buying supplies then it didn't work come back. This is even with whoever is acting boss that shift. Mgr seemed to be drugged or ? at times too. Everyone came in was frustrated, everytime I had to come in, often at times. Mgr leaves alot it seems never there. When he was he was nice. The premises itself felt safe and at time good loc but due to staff and how it's all run, I'd never use it, in fact I have moved out. The times I've had to use the main office it's been great, including this last time where without any hassle at all, I was given my immediate refund on that useless credit. Ps.. I was there about a year and all I said never got better in fact worse. I don't understand why you're letting such a prime loc be run by stoned vegetables idiots, including it's 'upper mgt' down. Yur customers r moving, we don't want or need that problematic time sucking error ridden headache for things so simple.

DENISE T.  |  Overall Experience 
Clasificación:
5.0

The convenience of having a storage unit available when the rented U-Haul arrived to store items made my day

Loretta B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Andreise R.  |  Overall Experience 
Clasificación:
5.0

A great place to know and use.

Loretta B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hasan A.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly, knowledgeable, and accommodating. I feel like I'm now part of the U-Haul family because of them. Halbert And Rebecca were true professionals.

James B.  |  First Impressions 
Clasificación:
5.0

would like for the exit gate to automatically open rather than having to key out.

Robert m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

meghan q.  |  Overall Experience 
Clasificación:
5.0

Hal and his team always provide excellent customer service and support.

Glenn L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

The facility and staff was great. One complaint is that they force you to buy a special padlock. They claim the reason is that these locks are more secure. This is not true. The round locks they force you to use can be broken in less than 5 minutes with a drill. I'm pretty sure the reason they require these is so they can get into a unit (with a drill) if someone stops paying, etc.

Richard B.  |  Overall Experience 
Clasificación:
5.0

Staff very helpful - great experience!

Michael M.  |  First Impressions 
Clasificación:
5.0

The staff at 4655 N Oracle Rd in Tucson, AZ were extremely helpful and friendly and accommodating. I would recommend the place to my friends.

Martin N.  |  First Impressions 
Clasificación:
5.0

¡Gracias!

Rob F.  |  Overall Experience 
Clasificación:
5.0

Staff was courteous at all times and helpful when needed.

Lee S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward M.  |  Overall Experience 
Clasificación:
1.0

I closed my account for storage just over two weeks ago and have received several notifications that I am late and owe several late fees on an account that's closed. Called several times with no reply back so I went to the store and spoke with people who were unable to do anything about it. The manager to this day has never reached out or replied to any emails

Nick D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lionel S.  |  First Impressions 
Clasificación:
5.0

Excellent service

Lee S.  |  First Impressions 
Clasificación:
1.0

They got rid of my reservation and i had to get a 7 by 10 at another location down the street. Its not 24 hrs like the auto mall location and it sucks cus i had a 10 by 10 before and had issues

Alicia W.  |  First Impressions 
Clasificación:
5.0

I knew my belongings were safe on the premises and the customer service was personable and way above average -- The Best In The West. Thank you

Catherine T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLOT G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RUTHANN B.  |  Overall Experience 
Clasificación:
5.0

I found the experience pulling a 5x8 trailer with a car very taxing on gas mileage. Normally I get 25 mpg. I only got 12.7mpg pulling the trailer. The drag is tremendous. Perhaps you could offer a wind foil that attaches to the roof of a car to reduce the drag and increase mileage. I Imagine it would help with Your profits also.

chris k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi S.  |  First Impressions 
Clasificación:
5.0

Hal never disappoints! His staff and himself always go the extra mile! Regardless, this is the ONLY uhaul store I visit or trust in Tucson, period!

Rhonda K.  |  First Impressions 
Clasificación:
5.0

Very nice employees. Took the time to explaine security in place and provide reassurance as this was my first time using self storage. Especially when it's over 1k miles from where I live.

Merry B.  |  Overall Experience 
Clasificación:
5.0

I had three encounters with this location over a period of three days. First returning equipment, second renting a storage unit, and finally returning a truck. On each encounter I received excellent customer service.

Paul B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia L.  |  Overall Experience 
Clasificación:
5.0

Hal & Rebecca are the BEST! Very helpful, friendly & work with you if you're going to be a late on a payment (sotrage).

Rachelle G.  |  Overall Experience 
Clasificación:
5.0

The staff, location and facilities here are amazing. I wish every uHaul location was like this one!!!

Justin Z.  |  Overall Experience 
Clasificación:
5.0

Easy to get in and out with enough room to unload the truck. Clean and secure.

Donald S.  |  Overall Experience 
Clasificación:
5.0

Employees Hal and Rebecca were amazing. They were professional and very help in explaining the best options for my storage needs. They made this new resident feel welcomed.

Carlos F.  |  Overall Experience 
Clasificación:
5.0

Everyone at the Oracle/Auto mall store is TOP NOTCH.Helpful, accomodatiing,ploite,courtous,respectful,most of all, sincere. I have great respect for all the HARD work they ALL do. Thank you for them.

rosemary c.  |  First Impressions 
Clasificación:
5.0

Promised a 1 month 10x20 climate controlled unit. Instead were given a 7x23 outside unit. Will have to move everything again.

Loren T.  |  First Impressions 
Clasificación:
5.0

Excellent customer service with happy and friendly people.

Melody P.  |  First Impressions 
Clasificación:
5.0

Quick service! Friendly and knowledgeable! Would recommend. :)

Patricia L.  |  First Impressions 
Clasificación:
5.0

Everyone is always helpful, courteous, welcoming, knowledgeable on their computers,. Easy in, easy out.. THANK YOU.

Rosemary C.  |  Overall Experience 
Clasificación:
5.0

The gal that helped me, Rebecca Taylor, was professional and warm at the same time. Rebecca was knowledgeable, curtious and didn't leave anything out. Thank you, my experience was PERFECT.

Rosemary C.  |  First Impressions 
Clasificación:
5.0

Christopher and Rebecca were friendly, professional and very helpful. We had just made a 2,000 mile journey and were ragged and they were just fantastic.

Jeff A.  |  First Impressions 
Clasificación:
5.0

Very helpful staff.

Anthony K.  |  First Impressions 
Clasificación:
5.0

Helpful, friendly staff

Rachelle G.  |  First Impressions 
Clasificación:
5.0

General manager Hal Diaz was extremely helpful and made sure our experience was amazing. I would definitely recommend this location to anyone looking for excellent service and storage needs.

Erick O.  |  Overall Experience 
Clasificación:
5.0

All associates were helpful wiling to help. I had a great experience,even though when traveling we never know what may happen. There were many time I needed to turn arround wrong direction.

Gloria S.  |  First Impressions 
Clasificación:
1.0

We have not rented anything for a long time (1 year apr.) at your facility. There must be a error in your administration.

johan k.  |  First Impressions 
Clasificación:
5.0

☺️

SUSAN S.  |  Overall Experience 
Clasificación:
5.0

Would recommend to all!

Richard N.  |  Overall Experience 
Clasificación:
5.0

Very helpfull staff. Thank You! God bless!

Manuel M.  |  First Impressions