Comentarios de los clientes para U-Haul Moving & Storage at Automall

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Automall

Clasificación general:

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JOHN L.
Clasificación:

Hal was fabulous - He made this move from California to Tucson much less stressful. You guys are awesome! Thanks Hal & U-Haul!

John S.
Clasificación:

El cliente no dejó un comentario.

Cathy C.
Clasificación:

El cliente no dejó un comentario.

Stephanie M.
Clasificación:

The person who helped me on Sunday (Hal?) was wonderful. The person today was not particularly engaging. I would highly recommend having a better vehicle checklist. This is something I may file a complaint on. The left headlight was hanging loosely. Driving it either rattled or pointed randomly. While driving on a dark interstate the headlight pointed up and to the right illuminated signs instead of the road. The 12V socket for charging did not work. And finally, it's fairly clear that you don't really want people to review the conditions of the truck via text given that the link expires rather quickly. If I need to rent a truck again, I will be very careful and potentially not use UHAUL. Or at least work to rent a truck that is not so old and poorly maintained. I sure I spent more on fuel than had the truck not be so old, out of alignment, and properly tuned.

MAX K.
Clasificación:

maybe get internet service, phone service so you can actually give customer a receipt?

Keith F.
Clasificación:

Truck cab was not very clean. While the truck held up, it is definitely showed it's age. The app was difficult to use when picking up the truck, and when we returned the vehicle, the app crashed. I was lucky enough to log onto the U-Haul website and was able to check out that way. We were not a fan with the self check in and check out process.

Carren L.
Clasificación:

El cliente no dejó un comentario.

STEVE K.
Clasificación:

Interior had cat hair on both seats and floor. The steering wheel and dashboard were also dirty. I tried to go back into the office to request a different vehicle, but there were too many people in line.

Andreise R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Loretta B. | First Impressions |
Clasificación:

A great place to know and use.

Jesus C.
Clasificación:

El cliente no dejó un comentario.

Kassandra B.
Clasificación:

Very nice service I'm really please

REBECCA G.
Clasificación:

Hal is a super guy. Great to deal with. Everything went so smoothly. The truck ran great!

James L.
Clasificación:

El cliente no dejó un comentario.

David W.
Clasificación:

El cliente no dejó un comentario.

Gary S.
Clasificación:

El cliente no dejó un comentario.

Gregory J.
Clasificación:

El cliente no dejó un comentario.

David L.
Clasificación:

There was not enough coverage at this location. There were very long wait times. The manager on duty did the best he could given the circumstances.

DAVID A.
Clasificación:

I would not recommend U Haul again.....the service providers were good but the on line services left somethnng to be desired. Get your IT shit together

Michael M.
Clasificación:

Besides the fact that I had to wait till they opened to do a mobile pick up, the truck was in poor condition add in the fact that you added a 20 fee for after hrs return is ridiculous.

Frances D.
Clasificación:

El cliente no dejó un comentario.

JOHN G.
Clasificación:

Great experience and the staff was wonderful!

Elizabeth S.
Clasificación:

Nothing, everything was dine very professional.

Dennis S.
Clasificación:

El cliente no dejó un comentario.

Henry M.
Clasificación:

El cliente no dejó un comentario.

JACQUELINE G.
Clasificación:

I needed a truck at the last minutes it was available and a decent price. The employee was professional, pleasant, and polite.

Valerie L.
Clasificación:

Excellent excellent excellent service

Zachary L.
Clasificación:

El cliente no dejó un comentario.

paul C.
Clasificación:

Rebecca and Johnathan were great. I will visit that store again.

Lana S.
Clasificación:

It was at night and we were running late and hurrying to get the trailer back and we had difficulty finding the place as the UHaul sign light was burned out. It took less then 2 minutes to return the trailer once we found the place. The light being burned out, made the return extremely difficult, to find the place.

ANDREW M.
Clasificación:

I was in and out in a short time. Salespeople were very personable

Jane Y.
Clasificación:

N/a

SHAMILA B.
Clasificación:

El cliente no dejó un comentario.

Lora K.
Clasificación:

El cliente no dejó un comentario.

JOEL S.
Clasificación:

El cliente no dejó un comentario.

David K.
Clasificación:

When I pay for things, include them inside the vehicle. Your app is terrible for both pick up and drop off. Your requirements to complete the process are equally ludicrous. Take a picture of the interior of a cargo van to show I cleaned it? Why? You didn't clean it for me.

justin B.
Clasificación:

El cliente no dejó un comentario.

Hasan A.
Clasificación:

At the begining they talk human, but after charging you. They add stuff, and then they turn to something else. Did not like it.

Rodolfo S.
Clasificación:

El cliente no dejó un comentario.

autumn R.
Clasificación:

Extremely difficult to find parking. The worker actually made it harder for me to get out of the parking lot

Brian O.
Clasificación:

I reserved a truck at Thornydale/Magee, they didn't have one, went to Ina and Old Father, they had trucks but honored their existing reservations and called and moved my reservation to this location. I ended up wasting an hour of my day and driving an additional 20 miles overall trying to track down a vehicle I reserved.

PAUL WILLIAM A.
Clasificación:

They were busy but took the time to check in our equipment and asked if we needed anything further.

Joe O.
Clasificación:

El cliente no dejó un comentario.

luis S.
Clasificación:

El cliente no dejó un comentario.

JOHNNY S.
Clasificación:

El cliente no dejó un comentario.

GENE B.
Clasificación:

The company works well for righteous customers. The price is reasonable. If customers do exactly as the contract states, don't abuse and leave trash behind, in other words, aren't lazy slobs, then this experience is worth including in your plans.

Todd W.
Clasificación:

El cliente no dejó un comentario.

Karrie C.
Clasificación:

It was fast getting in and out. Thanks. The employee wore a mask which I appreciated

William B.
Clasificación:

El cliente no dejó un comentario.

Bill C.
Clasificación:

El cliente no dejó un comentario.

GREGG R.
Clasificación:

All good!

Mark B.
Clasificación:

El cliente no dejó un comentario.

Brittany B.
Clasificación:

El cliente no dejó un comentario.

JANET R.
Clasificación:

Check in 24/7 was not achieved. Miles were not accurate. Called. Complained, was told manager would call me, no phone call.

Thomas G.
Clasificación:

Check your equipment more closely.

Michelle B.
Clasificación:

When uboxes are late someone should be able to track them still. No one could give me an answer where they were. I was being told my Uboxes arrived at there location & the uhual facility was telling me they weren't there. I spoke to three different people and finally got a call back that they would arrive on the 9th which was 2 day late. The 9th came & went my boxes actually arrived on the 13th. Original arrival date was the 7th. This made it difficult because I had movers scheduled to pick up my uboxes at the Uhual facility & bring them to me. I had to reschedule three times with them.

MOHAMED E.
Clasificación:

The lady told me on the phone that they don't have the equipment and I already got it from there, but other guys were great and professional

EVA V.
Clasificación:

Everything was great! Went off without a hitch! Thank you so much.

Jacquelyn B.
Clasificación:

Uhaul was just a bit dirty. The truck operated fine.

lydia S.
Clasificación:

El cliente no dejó un comentario.

JOSHUA S.
Clasificación:

El cliente no dejó un comentario.

Michael P.
Clasificación:

El cliente no dejó un comentario.

Alana H.
Clasificación:

Crowded, only one sign indicating where to leave vehicles.

Diane S.
Clasificación:

El cliente no dejó un comentario.

Hasan A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

sandra Q.
Clasificación:

I don't remember their names but the guys working were very friendly and helpful. I was having trouble with the mobile app so I went inside and he sorted it out very quickly and brought out the rental in no time. Definitely would rent from them again.

JEFFREY K.
Clasificación:

I had to drop off a trailer after hours. The uhaul.com/share site did not work. Tried calling the main uhaul number but they were less than helpful. Apparently they couldn't get in to the system either. For my effort to do the right thing I was charged an extra $20 drop off fee. This was a rip-off! I was not going to wait until the next day to do the drop-off. I had to drive over three hours to get home at 9PM at night. The drop off process needs to be easier and smoother. Plus your website needs to work!

Brett S.
Clasificación:

Quick and easy pickup. Trailer worked great for what I needed. Drop off was quick.

MARK S.
Clasificación:

It was very simple and fast. Everything went smooth.

James B. | First Impressions |
Clasificación:

The staff was friendly, knowledgeable, and accommodating. I feel like I’m now part of the U-Haul family because of them. Halbert And Rebecca were true professionals.

IAN I.
Clasificación:

Include hidden charges up front.

DAVID L.
Clasificación:

El cliente no dejó un comentario.

Steve A.
Clasificación:

Clean the trailer. 1st trailer door didn't work. I caught it.

TANYA B.
Clasificación:

I was given a trailer that had almost bald tires and had them delaminate enroute. I couldn't get clear information on the Tow Safe insurance I purchased and what I should do in this situation. Roadside assistance did not know if this would be covered and suggested I needed other coverage and I call Repwest for more information. They were closed ono Sunday. The roadside assistance that came out was effieict and proffessional.

Madison G.
Clasificación:

The staff that helped me was super kind!

Ebonie O.
Clasificación:

El cliente no dejó un comentario.

Clarence M.
Clasificación:

Using the online check in, I had to upload images of my drivers license 3x. It was annoying and made me concerned about the security of my personally identifying information and how compliant UHaul is with data retention, security and removal.

LorriAnn W.
Clasificación:

El cliente no dejó un comentario.

robert allen M.
Clasificación:

Truck air cond did not work driving over 50 miles per hour. HOT TRIP FROM PHX TO TUCOSN

Joseph G.
Clasificación:

The general managers, Tyler and Hal from the 2 locations I worked with are amazing, and their teams also. Thanks guys.

Arielle W.
Clasificación:

Lights in the vehicle didn't work-in the cab or back of truck. Everything else was fine. Jason helped me with check our and check in and was great.

John W.
Clasificación:

Could not have been easier. In and out in less than 15 minutes. Helpful friendly staff. Website would not accept drivers license picture.

Jeanne W.
Clasificación:

The truck drop off was in the back of the building and I had to walk outside in 100° weather to get to the front to hand in the keys. Everyone was masked though and service was otherwise prompt and efficient.

Derek R.
Clasificación:

El cliente no dejó un comentario.

Chester R.
Clasificación:

Windshield was filthy both inside and out. I had to clean to see to drive.

Hector G.
Clasificación:

Great customer service.

LILIANA V.
Clasificación:

El cliente no dejó un comentario.

Xaviar R.
Clasificación:

Staff was very helpful.

DANIEL T.
Clasificación:

Don't surprise your customers with unknown fees and charges. Don't tell me I can drop off the rental equipment after you close without telling me you're going to charge an “after hours” fee. That's messed up.

Marissa S.
Clasificación:

El cliente no dejó un comentario.

DALLAS C.
Clasificación:

El cliente no dejó un comentario.

Louis S.
Clasificación:

El cliente no dejó un comentario.

Lloyd T.
Clasificación:

El cliente no dejó un comentario.

GLENN C.
Clasificación:

The employees were very helpful and nice I was happy with the service and the truck

SUMMER E.
Clasificación:

El cliente no dejó un comentario.

Robert M.
Clasificación:

El cliente no dejó un comentario.

ELIZAVETA P.
Clasificación:

El cliente no dejó un comentario.

Robert m. | First Impressions |
Clasificación:

would like for the exit gate to automatically open rather than having to key out.

Jeannette F.
Clasificación:

Very polite and friendly. Always a great experience renting from you.

Verna H.
Clasificación:

El cliente no dejó un comentario.

Steven W.
Clasificación:

El cliente no dejó un comentario.

Jennifer W.
Clasificación:

El cliente no dejó un comentario.

Douglas B.
Clasificación:

Check out and return check in are often slow, especially on weekends. Staff are excellent and work hard but could use an additional person I think, particularly for the morning checkout rush.

Jennifer L.
Clasificación:

El cliente no dejó un comentario.

JAMES V.
Clasificación:

Could have had more employees to cut wait time.

meghan q. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Glenn L. | First Impressions |
Clasificación:

Hal and his team always provide excellent customer service and support.

Michael M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Richard B. | Overall Experience |
Clasificación:

The facility and staff was great. One complaint is that they force you to buy a special padlock. They claim the reason is that these locks are more secure. This is not true. The round locks they force you to use can be broken in less than 5 minutes with a drill. I'm pretty sure the reason they require these is so they can get into a unit (with a drill) if someone stops paying, etc.

Michael M. | First Impressions |
Clasificación:

Staff very helpful - great experience!

Martin N. | First Impressions |
Clasificación:

The staff at 4655 N Oracle Rd in Tucson, AZ were extremely helpful and friendly and accommodating. I would recommend the place to my friends.

Rob F. | Overall Experience |
Clasificación:

Thanks!

Lee S. | Overall Experience |
Clasificación:

Staff was courteous at all times and helpful when needed.

Edward M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Nick D. | Overall Experience |
Clasificación:

I closed my account for storage just over two weeks ago and have received several notifications that I am late and owe several late fees on an account that’s closed. Called several times with no reply back so I went to the store and spoke with people who were unable to do anything about it. The manager to this day has never reached out or replied to any emails

Lionel S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Lee S. | First Impressions |
Clasificación:

Excellent service

Alicia W. | First Impressions |
Clasificación:

They got rid of my reservation and i had to get a 7 by 10 at another location down the street. Its not 24 hrs like the auto mall location and it sucks cus i had a 10 by 10 before and had issues

Catherine T. | Overall Experience |
Clasificación:

I knew my belongings were safe on the premises and the customer service was personable and way above average -- The Best In The West. Thank you

CHARLOT G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RUTHANN B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

chris k. | First Impressions |
Clasificación:

I found the experience pulling a 5x8 trailer with a car very taxing on gas mileage. Normally I get 25 mpg. I only got 12.7mpg pulling the trailer. The drag is tremendous. Perhaps you could offer a wind foil that attaches to the roof of a car to reduce the drag and increase mileage. I Imagine it would help with Your profits also.

Jeff A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brandi S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Rhonda K. | First Impressions |
Clasificación:

Hal never disappoints! His staff and himself always go the extra mile! Regardless, this is the ONLY uhaul store I visit or trust in Tucson, period!

Merry B. | Overall Experience |
Clasificación:

Very nice employees. Took the time to explaine security in place and provide reassurance as this was my first time using self storage. Especially when it's over 1k miles from where I live.

Paul B. | First Impressions |
Clasificación:

I had three encounters with this location over a period of three days. First returning equipment, second renting a storage unit, and finally returning a truck. On each encounter I received excellent customer service.

Patricia L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rachelle G. | Overall Experience |
Clasificación:

Hal & Rebecca are the BEST! Very helpful, friendly & work with you if you're going to be a late on a payment (sotrage).

Justin Z. | Overall Experience |
Clasificación:

The staff, location and facilities here are amazing. I wish every uHaul location was like this one!!!

Donald S. | Overall Experience |
Clasificación:

Easy to get in and out with enough room to unload the truck. Clean and secure.

Carlos F. | Overall Experience |
Clasificación:

Employees Hal and Rebecca were amazing. They were professional and very help in explaining the best options for my storage needs. They made this new resident feel welcomed.

rosemary c. | First Impressions |
Clasificación:

Everyone at the Oracle/Auto mall store is TOP NOTCH.Helpful, accomodatiing,ploite,courtous,respectful,most of all, sincere. I have great respect for all the HARD work they ALL do. Thank you for them.

Loren T. | First Impressions |
Clasificación:

Promised a 1 month 10x20 climate controlled unit. Instead were given a 7x23 outside unit. Will have to move everything again.

Melody P. | First Impressions |
Clasificación:

Excellent customer service with happy and friendly people.

Patricia L. | First Impressions |
Clasificación:

Quick service! Friendly and knowledgeable! Would recommend. :)

Rosemary C. | Overall Experience |
Clasificación:

Everyone is always helpful, courteous, welcoming, knowledgeable on their computers,. Easy in, easy out.. THANK YOU.

Rosemary C. | First Impressions |
Clasificación:

The gal that helped me, Rebecca Taylor, was professional and warm at the same time. Rebecca was knowledgeable, curtious and didn’t leave anything out. Thank you, my experience was PERFECT.

Jeff A. | First Impressions |
Clasificación:

Christopher and Rebecca were friendly, professional and very helpful. We had just made a 2,000 mile journey and were ragged and they were just fantastic.

Anthony K. | First Impressions |
Clasificación:

Very helpful staff.

Rachelle G. | First Impressions |
Clasificación:

Helpful, friendly staff

Erick O. | Overall Experience |
Clasificación:

General manager Hal Diaz was extremely helpful and made sure our experience was amazing. I would definitely recommend this location to anyone looking for excellent service and storage needs.

Gloria S. | First Impressions |
Clasificación:

All associates were helpful wiling to help. I had a great experience,even though when traveling we never know what may happen. There were many time I needed to turn arround wrong direction.

johan k. | First Impressions |
Clasificación:

We have not rented anything for a long time (1 year apr.) at your facility. There must be a error in your administration.

SUSAN S. | Overall Experience |
Clasificación:

☺️

Richard N. | Overall Experience |
Clasificación:

Would recommend to all!

Manuel M. | First Impressions |
Clasificación:

Very helpfull staff. Thank You! God bless!

Paul W. | Overall Experience |
Clasificación:

This was a great choice to use the U-box everthing went great and would use this service again the people at both location were so helpful Thanks U-Haul

Alice Y. | First Impressions |
Clasificación:

I made on- way reservation on short notice and was able to get a 15’ van which was perfect for my needs. Both the original phone agent and location agent were very helpful!

Robert B. | Overall Experience |
Clasificación:

Great service. Very helpful. This location is a real 'feather in Uhauls cap". Could not have asked for more. Made the conclusion of my move from New York to Tucson a joy! The site manager is tops!

Mitchell R. | First Impressions |
Clasificación:

Outstanding service! Staff was very knowledgeable and extremely helpful... Would recommend this location to anyone in the market for a trailer or storage garage. Hal is the best!

Patsy b. | First Impressions |
Clasificación:

Awsome

marsha f. | Overall Experience |
Clasificación:

Fantastic facility & staff!

Glenn L. | Reservation |
Clasificación:

The general manager, Hall, always provides exceptional customer service and it's great appreciated!

Theresa J. | Overall Experience |
Clasificación:

Everything about our experience was great. Never had any problems with the storage unit and anytime we interacted with staff they were helpful and pleasant.

Kevin T. | Overall Experience |
Clasificación:

The only problem we had was we didn’t have the correct lock when they corrected it we had two locks however if we arrived after hours we wouldn’t of been able to get in.

frank c. | Overall Experience |
Clasificación:

The only problem I had was the company I used to unload my items into the storage room. They are recommended by UH and were several hours late for my appointment.

Kenneth G. | Overall Experience |
Clasificación:

Thank you for all your help.

Clayton B. | Overall Experience |
Clasificación:

friendly and courteous staff

Katrina F. | Overall Experience |
Clasificación:

The manager set me up with a nice uhaul storage unit. He was also helpful with my ubox. So far, I have had a good experience.

Stacy B. | Overall Experience |
Clasificación:

I will be using this location again as my daughter goes to U of A

Hao Z. | Overall Experience |
Clasificación:

The overall performance of U-Haul Moving is great. But a leg on my TV stand was broken during the moving.

Cynthia S. | Overall Experience |
Clasificación:

The team at the Automall UHaul were super helpful! Would highly recommend using the UBoxes as a flexible and cost effective way to move!

Michele M. | Overall Experience |
Clasificación:

Best experience so far

Nicholas I. | Reservation |
Clasificación:

Possibly the worst customer experiences Ive had. employees were not trained, manager went home to "pick up the kids" leaving the trainee behind to finish. - she did not! 2 days locked out of my unit.

Sheila M. | Overall Experience |
Clasificación:

I am disappointed that when you call in you do not speak to anyone at the actual facility where your storage is. They billed my credit card after I quit. Still not corrected.

Erin H. | Overall Experience |
Clasificación:

My UBox was never shipped and by the time it allegedly arrives we will have waited a month to get it. I was promised a refund but this hasn't happened, and in the meantime have been charged $90 more.

No se han enviado comentarios para esta ubicación.

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