Customer Reviews for U-Haul Moving & Storage at Alma-Plano

1,436 comentarios

3401 Alma Dr   Plano, TX 75023
(@ Parker)

(972) 516-1018

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(972) 516-1018

3401 Alma Dr
Plano, TX 75023
(@ Parker)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JAKARI E.  |  Overall Experience 
Clasificación:
1.0

They charge an extra day even when the truck was returned within a day.

Simon S. 
Clasificación:
5.0

The staff were very friendly and helpful to my request.

William J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Farah A. 
Clasificación:
5.0

Dustin was so helpful and provided great customer service. He made my move so easy! I will recommend this location to my friends and family.

Ebony P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bert N. 
Clasificación:
5.0

N/C

JAKARI E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabby N. 
Clasificación:
5.0

I had a great experience. I came in on Friday to rent my space and unfortunately I did not have everything I needed, I met the lady which is one of the managers. She went above and beyond to help me She was very nice and helpful. I went back on Saturday and met the gentleman which he was excellent and helpful as well. I rented my space and I am sure I will be very helpful there. Thank you! You are great managers.

LOIS J.  |  First Impressions 
Clasificación:
5.0

Loved website. Able to select truck and mover help. Simplified moving experience.

CLINTON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETRA H. 
Clasificación:
5.0

Good customer service. Excellent representative on duty.

Jason R. 
Clasificación:
3.0

El cliente no dejó un comentario.

John F. 
Clasificación:
2.0

First..they open late almost at 9am, I wait about 1hr Second..the truck didn't started about 5 times, I have to wait 5 min to get started... Santiago

Santiago T. 
Clasificación:
5.0

This is the place to rent your vehicle from! Dustin is incredibly helpful and supportive - explained everything well and is very patient and courteous. I won't go anywhere else.

Lewis R. 
Clasificación:
5.0

Fast and efficient

Mary B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tova N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise R. 
Clasificación:
4.0

Return process

Hongpeng J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mir T. 
Clasificación:
5.0

Great Location - Great Service

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laverne L. 
Clasificación:
3.0

I never had problems always clean until the last couple of months it has a very bad odor I don't know if it's because they empty people's storage but soon you walk in to get to the elevator the smell is terrible but overall if I had to use the storage again it would be this one

PATRICIA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mir T. 
Clasificación:
5.0

Very efficient, helpful and friendly. Very good experience.

RONALD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LLOYD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce b.  |  Overall Experience 
Clasificación:
5.0

Nothing! It was awesome!

Kina C. 
Clasificación:
5.0

We have anything to complain We had a best services

Millicent Y. 
Clasificación:
5.0

Dustin and Noah were tremendous to do business with. They went above and beyond to be friendly, helpful and supportive. They certainly made a stressful situation tons easier to deal with. I'd use that facility again in a heartbeat, and I'd highly recommend them to anyone.

Kathy P.  |  Overall Experience 
Clasificación:
5.0

Fast, easy, and such a pleasant experience! Highly recommend this particular location to anyone who has a need for short term hauling services.

LEWIS R. 
Clasificación:
5.0

Great staff and location.

Daniel A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL B. 
Clasificación:
5.0

The youngman working was Amazing. Sadly I forgot his name but Outstanding Customer Service.

Terri S. 
Clasificación:
2.0

Trucks wheel alignment was severely off, and truck made grinding noises as if th brake pads were grinding against the wheels.

Mandeep M. 
Clasificación:
5.0

The agent was great with informed and courteous I will recommend him everytime he had service with a smile and made it very pleasant

Essie D. 
Clasificación:
5.0

Great service. Very helpful staff.

Matthew N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johann I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bo Ting D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis O.  |  Overall Experience 
Clasificación:
5.0

Thank you guys!!! Was exactly what I needed.

JEFFREY H.  |  Overall Experience 
Clasificación:
1.0

I didn't receive the equipment in the truck at the time of the rental and the location didn't have anyone staffed even though it was after opening time (7 a.m.) - we had to purchase our own equipment at a local home improvement store and pay extra labor time for our moving team.

Alex S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARGARET W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

Employees are lightning fast at this store. They make sure you understand the equipment you are renting.

Ronnie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher L. 
Clasificación:
5.0

Staff was very helpful and down to Earth. I really felt welcome and that they wanted to help.

Dominique C. 
Clasificación:
5.0

Dustin and Nicolett were great. I will go there again.

Robert D. 
Clasificación:
5.0

Well custom service

Surafel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rushie T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anup Dharia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey K. 
Clasificación:
1.0

They said it is for 24 hours and they charge me extra that

Yuval A. 
Clasificación:
5.0

Dustin and company couldn't be more helpful. A pleasure to work with them.

Ann B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

Dustin, Nicolette, and Noah were ALL just the nicest and most helpful people. I love this location!

Brittany B. 
Clasificación:
5.0

Easy process. Very friendly staff and efficient in and out.

Robert E. 
Clasificación:
5.0

Easiest rental EVER!!!!

Thad J. 
Clasificación:
5.0

Only complaint was that both of my units had water in the back, looked like it was possibly from A/C unit discharge.

Hector A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Annie R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ASHLEY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ranniqua T.  |  First Impressions 
Clasificación:
2.0

Picking up a vehicle with 1/4 tank of gas and returning with exactly a 1/4 tank of gas is virtually impossible. If returned with more, customer receives zero credit, if returned with less, customer receives penalty and inflated per gallon rate which is a very good scheme for U-Haul and a bad experience for the customer. Please type out what CDW is in the final invoice in the self-return flow, I even purchased it and had to look up what the acronym represented. Return store location stated it was open until 7:00 PM however at 6:40 PM the doors were locked and everyone had left already.

Ian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terice L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN H. 
Clasificación:
5.0

In store rep was very nice, helpful and professional.

Holly T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas N. 
Clasificación:
5.0

The managers were very helpful and flexible to my needs. They made my stressful move bearable at the end.

Lori H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nujdar Z. 
Clasificación:
5.0

Novah was very helpful, he was very patient in helping people

akshay kumar b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hermes L. 
Clasificación:
4.0

Manager did an excellent job rectifying a difficult situation.

Bryan G. 
Clasificación:
4.0

While it was cooler inside the building than outside I expected a climate controlled unit to be a little bit cooler.

ASHLEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Torey T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ASHLEY M.  |  First Impressions 
Clasificación:
5.0

Very polite, friendly, and helpful.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYQUITA W. 
Clasificación:
5.0

My U-haul Helper was very friendly He showed me my unit explained everything to me, customer service 7 star

Lyquita W.  |  Online Move In 
Clasificación:
5.0

Noah was extremely helpful, they are a 5 Star rated business and I give them a 10 + Plus. Saved us a bundle with very competitive rates. Definitely do business here again!

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabra R. 
Clasificación:
5.0

Great customer Service. Professional and courteous. Have rented at this location several times over the years and always a great experience

SABRA R. 
Clasificación:
5.0

Nicolette and Dustin are excellent!!!

Torey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Burton C. 
Clasificación:
5.0

Perfect size, perfect service!

james B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ogheneyome O. 
Clasificación:
5.0

The salesman and sales lady was very quick and Efficient. The salesman started taking care of us from the moment we walked through the doors he started to get us setup with our storage unit. He showed us the unit and how to gain access. The sales lady was very friendly and assisted us with a dolly that we were in need of. I appreciate them doing there job and taking care of the customer during this busy weekend.

Ernesto S.  |  First Impressions 
Clasificación:
5.0

Outstanding customer service from Dustin and Nicolett. Very happy with my service.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johanna B.  |  First Impressions 
Clasificación:
5.0

All the crew provided the best customer service possible

ADEL A.  |  First Impressions 
Clasificación:
5.0

The staff has been more and helpful and seem to truly care for the customer. Sad to say but this seems to be the exception in business these days.

Randy H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith J. 
Clasificación:
5.0

Great customer service!! One of my best uhaul experiences at this location!

MATIAS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Channie C.  |  First Impressions 
Clasificación:
5.0

National UHaul should do a better job supporting software issues- I was trying to check in for the 1st time and software was down nationwide leaving me in a terrible predicament. It must happen way more frequently tjan it should - you have great staff at my location- back it up with great software PLEASE

Catherine H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard N. 
Clasificación:
5.0

This was a last minute decision to use UHAUL @2:30PM. Arrived at location 3:20PM and had equipment by 3:45PM. Staff were friendly, accommodating, and efficient. Staff made sure I was aware of storage promotions and expectations of return. Best experience I have ever had @ UHAUL. Equipment was in great working order. Had trouble with the check-in process on an Android 6 device and had to use another device. Liked the overall check-in process once it worked. Keep doing what you are for the next customer.

ANTHONY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fredric C. 
Clasificación:
5.0

Maintain the friendly and prompt service I experienced.

Patrick K. 
Clasificación:
5.0

Staff was very friendly, helpful, & professional.

Melissa C. 
Clasificación:
5.0

Customer Service was Awesome

CORETTA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Would use this facility again

Lucinda B.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Margaret B.  |  Overall Experience 
Clasificación:
5.0

Noah helped me swap out one truck for another quickly and efficiently. When I have Uhaul needs in the future, I'll return to 3401 Alma.

Eric N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica W. 
Clasificación:
5.0

This location is by far the best of all UHaul facilities I have ever used.

IRAJ M. 
Clasificación:
5.0

The service was awesome for pick up and drop off.

Farida P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

Hard to beat this experience. Friendly, fast service Clean trucks.

Melvyn T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwen W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Edmond P. 
Clasificación:
5.0

Great staff and service! Will definitely use again! Thank you all! I appreciate all of you!

Derassa C. 
Clasificación:
5.0

On Sunday, March 28 2021 @ 1300 I don't know the guy name but, he was very high speed knowledgeable and had very good customer service. The store is 3401 Alama Dr 75023

Johnathan W. 
Clasificación:
5.0

It would have been nice to get a receipt that shows starting mileage and gas level and total price paid and ending mileage.

Kristen G. 
Clasificación:
1.0

Website does not work for before/after hours. Door not unlocked at opening in time for dropping off equipment.

Katherine N. 
Clasificación:
5.0

The ignition switch needs to be fix other then that it was great

Dallas D. 
Clasificación:
5.0

A top-notch experience from beginning to end! Great location, great staff!

Brett T. 
Clasificación:
5.0

Great, and fast Customer Service was provide by the associate. The Uhaul the was clean. Would definitely rent from here again.

Jennifer M. 
Clasificación:
5.0

Very nice,helpful and courtesy

Norma M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gidget A.  |  Online Move In 
Clasificación:
5.0

Quick, easy, plenty of parking/turn around space, easy to find, easy to get to, fast service.

Deborah C. 
Clasificación:
5.0

I have never experienced a place of business to go extra extra above and beyond and out of their way to ensure it's customers are thoroughly assisted in anyway possible. UHAUL Storage on ALMA Drive in Plano,Texas... spoiled me rotten. Anytime I needed help with something it was never a problem! Thank you all so very much for putting up with annoying me. You are the best ever!! So humble and grateful for all of your help and kindness. Very professional & above average knowledgeable too!

WILLIS L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY K.  |  First Impressions 
Clasificación:
5.0

The two people at the front desk were amazing!! I believe they were husband and wife. They were amazing, so kind and so sweet. Even whenever I had to stop the process to resolve my outstanding issue with Uhaul, they were very patient. 10/10 would recommend. Give them BOTH a raise! (;

Shantel W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Torey T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Orlando C.  |  Overall Experience 
Clasificación:
5.0

Mckenzie and staff was so helpful this year helping me with all my needs and truck rentals. Not to mention Jason was very helpful my last days. He was so Nice and helpful. I will be back. I Love this location!!!

Alma B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zooni B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick G.  |  Overall Experience 
Clasificación:
5.0

THANK YOU!! COMPLETELY HAPPY CUSTOMER :)

WILLIS L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TERI R.  |  Overall Experience 
Clasificación:
5.0

Staff was professional, helpful, and answered all questions. They made the experience enjoyable. I would highly recommend this location.

Jimmy P.  |  First Impressions 
Clasificación:
1.0

When I pulled up in my uhaul truck, the tenant ran out and was yelling at me to leave?? she said "Your not supposed to be here your supposed to be at the other side of town" ? I said "your telling me you have no storage units left to rent" ? She assumed before even asking and telling me to leave that I was there to drop off my rental truck. WHO DOES THAT? ABSOLUTELY UNACCEPTABLE

Jesse s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne B.  |  Online Move In 
No se han enviado comentarios para esta ubicación.

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