Customer Reviews for U-Haul Moving & Storage at Alma-Plano

1390 comentarios

3401 Alma Dr   Plano, TX 75023
(@ Parker)

(972) 516-1018

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(972) 516-1018

3401 Alma Dr
Plano, TX 75023
(@ Parker)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Employees are lightning fast at this store. They make sure you understand the equipment you are renting.

Ronnie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher L. 
Clasificación:
5.0

Staff was very helpful and down to Earth. I really felt welcome and that they wanted to help.

Dominique C. 
Clasificación:
5.0

Dustin and Nicolett were great. I will go there again.

Robert D. 
Clasificación:
5.0

Well custom service

Surafel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rushie T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anup Dharia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey K. 
Clasificación:
1.0

They said it is for 24 hours and they charge me extra that

Yuval A. 
Clasificación:
5.0

Dustin and company couldn't be more helpful. A pleasure to work with them.

Ann B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

Dustin, Nicolette, and Noah were ALL just the nicest and most helpful people. I love this location!

Brittany B. 
Clasificación:
5.0

Easy process. Very friendly staff and efficient in and out.

Robert E. 
Clasificación:
5.0

Easiest rental EVER!!!!

Thad J. 
Clasificación:
5.0

Only complaint was that both of my units had water in the back, looked like it was possibly from A/C unit discharge.

Hector A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Annie R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ASHLEY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ranniqua T.  |  First Impressions 
Clasificación:
2.0

Picking up a vehicle with 1/4 tank of gas and returning with exactly a 1/4 tank of gas is virtually impossible. If returned with more, customer receives zero credit, if returned with less, customer receives penalty and inflated per gallon rate which is a very good scheme for U-Haul and a bad experience for the customer. Please type out what CDW is in the final invoice in the self-return flow, I even purchased it and had to look up what the acronym represented. Return store location stated it was open until 7:00 PM however at 6:40 PM the doors were locked and everyone had left already.

Ian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terice L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN H. 
Clasificación:
5.0

In store rep was very nice, helpful and professional.

Holly T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas N. 
Clasificación:
5.0

The managers were very helpful and flexible to my needs. They made my stressful move bearable at the end.

Lori H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nujdar Z. 
Clasificación:
5.0

Novah was very helpful, he was very patient in helping people

akshay kumar b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hermes L. 
Clasificación:
4.0

Manager did an excellent job rectifying a difficult situation.

Bryan G. 
Clasificación:
4.0

While it was cooler inside the building than outside I expected a climate controlled unit to be a little bit cooler.

ASHLEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Torey T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ASHLEY M.  |  First Impressions 
Clasificación:
5.0

Very polite, friendly, and helpful.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYQUITA W. 
Clasificación:
5.0

My U-haul Helper was very friendly He showed me my unit explained everything to me, customer service 7 star

Lyquita W.  |  Online Move In 
Clasificación:
5.0

Noah was extremely helpful, they are a 5 Star rated business and I give them a 10 + Plus. Saved us a bundle with very competitive rates. Definitely do business here again!

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabra R. 
Clasificación:
5.0

Great customer Service. Professional and courteous. Have rented at this location several times over the years and always a great experience

SABRA R. 
Clasificación:
5.0

Nicolette and Dustin are excellent!!!

Torey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Burton C. 
Clasificación:
5.0

Perfect size, perfect service!

james B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ogheneyome O. 
Clasificación:
5.0

The salesman and sales lady was very quick and Efficient. The salesman started taking care of us from the moment we walked through the doors he started to get us setup with our storage unit. He showed us the unit and how to gain access. The sales lady was very friendly and assisted us with a dolly that we were in need of. I appreciate them doing there job and taking care of the customer during this busy weekend.

Ernesto S.  |  First Impressions 
Clasificación:
5.0

Outstanding customer service from Dustin and Nicolett. Very happy with my service.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johanna B.  |  First Impressions 
Clasificación:
5.0

All the crew provided the best customer service possible

ADEL A.  |  First Impressions 
Clasificación:
5.0

The staff has been more and helpful and seem to truly care for the customer. Sad to say but this seems to be the exception in business these days.

Randy H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith J. 
Clasificación:
5.0

Great customer service!! One of my best uhaul experiences at this location!

MATIAS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Channie C.  |  First Impressions 
Clasificación:
5.0

National UHaul should do a better job supporting software issues- I was trying to check in for the 1st time and software was down nationwide leaving me in a terrible predicament. It must happen way more frequently tjan it should - you have great staff at my location- back it up with great software PLEASE

Catherine H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard N. 
Clasificación:
5.0

This was a last minute decision to use UHAUL @2:30PM. Arrived at location 3:20PM and had equipment by 3:45PM. Staff were friendly, accommodating, and efficient. Staff made sure I was aware of storage promotions and expectations of return. Best experience I have ever had @ UHAUL. Equipment was in great working order. Had trouble with the check-in process on an Android 6 device and had to use another device. Liked the overall check-in process once it worked. Keep doing what you are for the next customer.

ANTHONY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fredric C. 
Clasificación:
5.0

Maintain the friendly and prompt service I experienced.

Patrick K. 
Clasificación:
5.0

Staff was very friendly, helpful, & professional.

Melissa C. 
Clasificación:
5.0

Customer Service was Awesome

CORETTA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Would use this facility again

Lucinda B.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Margaret B.  |  Overall Experience 
Clasificación:
5.0

Noah helped me swap out one truck for another quickly and efficiently. When I have Uhaul needs in the future, I'll return to 3401 Alma.

Eric N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica W. 
Clasificación:
5.0

This location is by far the best of all UHaul facilities I have ever used.

IRAJ M. 
Clasificación:
5.0

The service was awesome for pick up and drop off.

Farida P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

Hard to beat this experience. Friendly, fast service Clean trucks.

Melvyn T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwen W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Edmond P. 
Clasificación:
5.0

Great staff and service! Will definitely use again! Thank you all! I appreciate all of you!

Derassa C. 
Clasificación:
5.0

On Sunday, March 28 2021 @ 1300 I don't know the guy name but, he was very high speed knowledgeable and had very good customer service. The store is 3401 Alama Dr 75023

Johnathan W. 
Clasificación:
5.0

It would have been nice to get a receipt that shows starting mileage and gas level and total price paid and ending mileage.

Kristen G. 
Clasificación:
1.0

Website does not work for before/after hours. Door not unlocked at opening in time for dropping off equipment.

Katherine N. 
Clasificación:
5.0

The ignition switch needs to be fix other then that it was great

Dallas D. 
Clasificación:
5.0

A top-notch experience from beginning to end! Great location, great staff!

Brett T. 
Clasificación:
5.0

Great, and fast Customer Service was provide by the associate. The Uhaul the was clean. Would definitely rent from here again.

Jennifer M. 
Clasificación:
5.0

Very nice,helpful and courtesy

Norma M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gidget A.  |  Online Move In 
Clasificación:
5.0

Quick, easy, plenty of parking/turn around space, easy to find, easy to get to, fast service.

Deborah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reza K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb B. 
Clasificación:
5.0

I have never experienced a place of business to go extra extra above and beyond and out of their way to ensure it's customers are thoroughly assisted in anyway possible. UHAUL Storage on ALMA Drive in Plano,Texas... spoiled me rotten. Anytime I needed help with something it was never a problem! Thank you all so very much for putting up with annoying me. You are the best ever!! So humble and grateful for all of your help and kindness. Very professional & above average knowledgeable too!

WILLIS L.  |  Overall Experience 
Clasificación:
5.0

Everything was great! Online booking was easy, customer service was great in store, and return was quick and simple! Thanks so much!

Melissa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY K.  |  First Impressions 
Clasificación:
5.0

Didn't get his name, but I believe he is the manager. Came to me in the freezing cold and both pick up and drop off. Really helpful and professional. I will go here first for any rental needs including storage if I need it.

KEVIN RONALD B. 
Clasificación:
5.0

The two people at the front desk were amazing!! I believe they were husband and wife. They were amazing, so kind and so sweet. Even whenever I had to stop the process to resolve my outstanding issue with Uhaul, they were very patient. 10/10 would recommend. Give them BOTH a raise! (;

Shantel W.  |  First Impressions 
Clasificación:
5.0

Equipment ran well was available when expected, return was simple

Steven M. 
Clasificación:
3.0

Great truck, and services. I'm just not happy about being charged for an extra day once the representative told me I had until 6:30 pm and I returned it at 5:30 pm.

MARCOS D. 
Clasificación:
5.0

The gentleman who assisted us was fast and efficient. I've had some 3rd party, junkyard, cigar smoking rental truck company employees that made me pause. This was definitely a Nordstrom experience compared to that. Thank you U-Haul!

Frank C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Torey T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean-Michel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

I like you just the way you are. I have things in storage and am very satisfied with truck rental. Best thing, you are very close to where I live.

Tonya T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane C. 
Clasificación:
5.0

Great and fast customer service!

Demetrie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN RONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOAZZAM ALI M. 
Clasificación:
5.0

Our rep was very professional and polite. Good Job sir!

Cari W. 
Clasificación:
5.0

Customer service was perfect. Thanks to the young lady that took care of us. She's was very good.

Blanca M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
5.0

This was my first rental from Uhaul but I was impressed from start to finish. ¡Gracias!

Shingo A. 
Clasificación:
5.0

Super easy and convenient.

Lauren K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwardo D. 
Clasificación:
5.0

The staff was amazing! So kind and helpful! Would definitely recommend this location to everyone!

SALENA T. 
Clasificación:
5.0

The customer services was excellent. Those guys went above and beyond/

CHASITY M. 
Clasificación:
5.0

Cannot improve on the people. Dustin and his wife are wonderful. Make you feel like you are part of their family

Bruce R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nitin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orlando C.  |  Overall Experience 
Clasificación:
5.0

Mckenzie and staff was so helpful this year helping me with all my needs and truck rentals. Not to mention Jason was very helpful my last days. He was so Nice and helpful. I will be back. I Love this location!!!

Alma B.  |  Overall Experience 
Clasificación:
5.0

The truck growled a little during acceleration. Both people (p/I and dropping off we're great.

BRUCE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

YU MIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anitra J. 
Clasificación:
3.0

The truck was filthy on the outside. The interior of the cab and box were swept and clean but the windows were so dirty and heavy with bugs that I had to clean them when I fueled up the first time. The truck had been driven from somewhere in bad weather and was covered with mud and dirt.

Edward C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zooni B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick G.  |  Overall Experience 
Clasificación:
5.0

THANK YOU!! COMPLETELY HAPPY CUSTOMER :)

WILLIS L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TERI R.  |  Overall Experience 
Clasificación:
5.0

Staff was professional, helpful, and answered all questions. They made the experience enjoyable. I would highly recommend this location.

Jimmy P.  |  First Impressions 
Clasificación:
1.0

When I pulled up in my uhaul truck, the tenant ran out and was yelling at me to leave?? she said "Your not supposed to be here your supposed to be at the other side of town" ? I said "your telling me you have no storage units left to rent" ? She assumed before even asking and telling me to leave that I was there to drop off my rental truck. WHO DOES THAT? ABSOLUTELY UNACCEPTABLE

Jesse s.  |  First Impressions 
Clasificación:
5.0

McKenzie was welcoming and accommodating! She did her best to make this part of my move smooth and I would highly recommend this facility if you have storage needs.

Ryan E.  |  First Impressions 
Clasificación:
4.0

This U-Haul storage facility is the best very clean. The management and staff has excellent customer services. I recommend this Uhaul facility to anyone looking for a storage company.

Mona M.  |  Overall Experience 
Clasificación:
5.0

U-haul met my expectations except for price.

Nina B.  |  Overall Experience 
Clasificación:
2.0

I had continual break Inn first month and my storage code WAS given to an outside party to gain access into my store. 2.When I confronted the manager says oh Ms Crockett we cannot help u if your lock was picked -this being the case why should I offer insurance?? New boy cleaning for 2 days disabled my phone with an app and confirmed that he did it

Charlotte C.  |  Overall Experience 
Clasificación:
5.0

Our agent Becky was very professional and helpful

Henretta M.  |  First Impressions 
Clasificación:
5.0

The representative was awesome and very warm and knowledgeable. It helps to speak to someone that is so passionate about her job. I am the same way. And you can tell when people not only love what they do but they share compassion for others. Lastly I liked it because she made the experience real and was honest about the safetyhood about the location and knowing she lives on the property which tells me she will make sure it's looking great. I asked her about job opportunity iew which her pride shows

Charlotte C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne B.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Rhonda T.  |  Overall Experience 
Clasificación:
4.0

Very good customer service

Janice R.  |  First Impressions 
Clasificación:
5.0

I rented for 2 years and had no issues or problems, check I was easy checking out even better! Love the App, so customer friendly and convenient!!!

Debra B.  |  Overall Experience 
Clasificación:
4.0

Staff was great. I had a payment issue but the store manager got everything worked out for me.

Feyadia W.  |  Overall Experience 
Clasificación:
5.0

Never any problems with the staff or the facility. The staff was always helpful and knowledgeable.

MAUDE G.  |  Overall Experience 
Clasificación:
5.0

Everything went smoothly. Easy check in and return.

Olugbenga D.  |  First Impressions 
Clasificación:
5.0

Marian has been SO helpful. I've been in & out of our 3 storage units a lot the last month. And she's always been there to answer questions & help me. I truly appreciate her.

DIVERSIFIED I.  |  Overall Experience 
Clasificación:
1.0

Very bad experience the transport trailer was late and out if the way the guy w trailer was rude made me load car myself, the truck was out date and had a blowout when I arrived in Texas very experien

Jerome B.  |  First Impressions 
Clasificación:
5.0

Very clean facilities and the staff was great.

Mona M.  |  First Impressions 
Clasificación:
5.0

Very polite and courteous

Ramona A.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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