Customer Reviews for U-Haul Moving & Storage at Airline Blvd

5,624 reviews

2855 Airline Blvd   Portsmouth, VA 23701
(Between Victory Blvd & City Park Ave, Taco Bell, KFC & McDonalds are within walking distance)

(757) 488-7853

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(757) 488-7853

2855 Airline Blvd
Portsmouth, VA 23701
(Between Victory Blvd & City Park Ave, Taco Bell, KFC & McDonalds are within walking distance)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KRYSTAL ARTIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ebony Pope 
Rating:
5.0

From the manager to the staff, every time I go in for rent an equipment they’re so pleasant. Specially the manager “Ty” is so nice and outstanding customer service. I’ve been to other Uhaul locations but this tops all of them.

JERIESISSA SALEM 
Rating:
4.0

Very good experience overall. Only issue was an unswept Granny’s Attic.

Steve Catherman 
Rating:
5.0

Customer did not leave a comment.

melton sampson 
Rating:
2.0

This location customer service was terrible. The truck was not in good shape & barely had gas in it. The guy was poor at his job I guess because he had just come from smoking a blunt.

Terrill Lassiter 
Rating:
5.0

Customer did not leave a comment.

Vanessa Harris 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Pitman 
Rating:
5.0

The team is Awesome

Nichelle Walton 
Rating:
5.0

Keep up the great work. Thanks again.

Lorenzo Whigham 
Rating:
5.0

lower weekend rates

KEVINN SINGLETARY SR 
Rating:
5.0

Customer did not leave a comment.

Clarence Thompson 
Rating:
5.0

Office staff was the best all around! They need a raise!

Deonate Richardson  |  First Impressions 
Rating:
5.0

Customer service was very good. Everyone is very friendly

Melissa Applewhite 
Rating:
3.0

There was water leaking in my unit that I was unaware of and many of my items started to grow mold and mildew that I had to throw away. One of those items was my platform bed because it had been sitting in water which mold had started to grow on it.

Alaric Southall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dave Neal 
Rating:
4.0

Customer did not leave a comment.

RON HODGES 
Rating:
5.0

Customer did not leave a comment.

linwood mcpherson 
Rating:
5.0

Have used this location many times, the people are nice, and the equipment is always ready and clean.

James Carpenter 
Rating:
4.0

Truck was not ready as promised. In the end it all worked out ok.

Camilla Wise 
Rating:
3.0

Give a little more time windows on return. Ran into issue of furniture not fitting in house so had to take somewhere else in order to do that had to be late in returning the truck. Was called by drop off location and we expressed that we would be little late in returning it was told it was fine we had an hour Lee way for the drop off period. so location owner went lunch and by the time we got done with our complications we were like 10 to 20 minutes past that hour mark for returning it so end up getting charged a whole another day over $60+ just for 20 minutes of running into a complication not asking for return just asking to extend your window for returning them in case something you didn't plan happening doesn't end up messing life up. Thanks,

Stefan Hewitt 
Rating:
5.0

Customer did not leave a comment.

Alan Dickerson 
Rating:
5.0

Customer did not leave a comment.

antonio brown 
Rating:
5.0

Customer did not leave a comment.

Gary Jones 
Rating:
4.0

Customer did not leave a comment.

Christian Jemmison 
Rating:
5.0

Friendly staff great service easy online instructions. We have used this facility twice and plan to use them again in April very satisfied!

ANTHONY RAKO 
Rating:
1.0

When I arrived at the warehouse to pickup my furniture I opened the back of the U-Haul truck I saw roaches running around had to go a store to buy spray and wipes to clean the truck before I could use it When I returned the truck I told them about my displeasure the employee said he would relay the message to the manager and they would reach out once they returned it’s been four days

Dainmeian Ballard 
Rating:
5.0

Very friendly service!

Erika Staiger 
Rating:
5.0

Customer did not leave a comment.

Jerry Williams Jr 
Rating:
5.0

Customer did not leave a comment.

ROBERT DAVIS 
Rating:
4.0

Customer did not leave a comment.

Dulce Rexach-Lineros 
Rating:
5.0

Customer did not leave a comment.

ANTOINE WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

Regina Cowan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

denajya johnson 
Rating:
5.0

Customer did not leave a comment.

Lapaul Hall 
Rating:
3.0

Customer did not leave a comment.

Naomi Bautista 
Rating:
3.0

Stop having your employees tell customers that come in as a group. That you can't rent out to vehicles to only one person in the group because of theft. I feel that this is done because this location have mostly Black customers. You don't know the situation so to tell us that was one embarrassing like we were thieves. And two it was for different days and time. And you need more staff. The lines get too long. And the older white male that you return the vehicle to. Has no sense of urgency. I know people need jobs but you should have someone that is faster. I drive further to come to this facility. I would expect it to be more pleasant.

Betty Towner 
Rating:
5.0

Nothing

Tyron Washington 
Rating:
5.0

Customer did not leave a comment.

Melissa Romig 
Rating:
5.0

Customer did not leave a comment.

Hannah Bishop 
Rating:
5.0

Customer did not leave a comment.

Toni James 
Rating:
4.0

I walked around 4 a minute looking 4 a drop box...didn't know I was supposed to throw the key n the door...lol

Antoine Hillard 
Rating:
5.0

Customer did not leave a comment.

Rick Gaan 
Rating:
5.0

U-Haul provided excellent service on very short notice.

Linda O'Neil 
Rating:
5.0

Customer did not leave a comment.

John Ragland 
Rating:
5.0

Customer did not leave a comment.

Latrese Carter 
Rating:
4.0

Customer did not leave a comment.

Nicholas DeAngelis 
Rating:
4.0

Customer did not leave a comment.

RYANANDRE WALKER 
Rating:
5.0

All the guys in the store were very pleasant and friendly. Great customer service!

Debbie Hodges 
Rating:
5.0

Customer did not leave a comment.

Kenan White 
Rating:
5.0

Customer did not leave a comment.

Cathy Jacumin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nichelle Walton  |  First Impressions 
Rating:
5.0

You don’t have to improve ANYTHING, the young man was VERY HELPFUL AND KNOWLEDGEABLE, I appreciated him because was a emotional day for me, thanks for hiring great people like him.

DORIS TATE 
Rating:
5.0

Customer did not leave a comment.

Rosalyn McDowell 
Rating:
5.0

Customer did not leave a comment.

Tyree Lewis 
Rating:
5.0

Customer did not leave a comment.

Tyree Lewis   |  First Impressions 
Rating:
5.0

Excellent service

Charita Joyner 
Rating:
3.0

Customer did not leave a comment.

Sam Williams 
Rating:
5.0

Very good customer service

DIANE ANDERSON 
Rating:
3.0

Customer did not leave a comment.

Marla Edmonds 
Rating:
5.0

Amazing staff

Cristian Flores 
Rating:
5.0

Customer did not leave a comment.

Eric Smith Jr 
Rating:
5.0

Great Job

james little 
Rating:
5.0

Customer did not leave a comment.

Cristiano Bordignon 
Rating:
5.0

Service was great

Tanya Battle  |  First Impressions 
Rating:
5.0

The customer service was excellent. The ladies were personable and patience. All additional questions were answered without hesitation. The equipment was excellent. Overall excellent experience. I will return!!

Sivilia Cuffee 
Rating:
5.0

Wonderful team and answered every question with confidence and a smile! Smooth transactions for both pickup/dropoff. Thank you!

Alyson Wyatt 
Rating:
5.0

Great customer service

Marcus Bridges 
Rating:
1.0

Customer did not leave a comment.

David Willis 
Rating:
5.0

Customer did not leave a comment.

Christopher Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Greene 
Rating:
5.0

Customer did not leave a comment.

Risa Mack 
Rating:
5.0

Everything was spot on.

Kim Munday Jr 
Rating:
5.0

Customer did not leave a comment.

Brandi Larson 
Rating:
5.0

Customer did not leave a comment.

COREY LAMON WALKER 
Rating:
5.0

Customer did not leave a comment.

Ramiro Rivera 
Rating:
1.0

Make sure the customer reps explain everything in detail to avoid confusion and overcharging. This causes a financial hardship on the customer. Customers are supposed to be first. The manager on-site was not helpful and sided with the employee who didn’t explain the contract in detail.

Renee Riddick 
Rating:
5.0

Customer did not leave a comment.

Christopher Hope 
Rating:
5.0

Keep Monte on staff. My family has worked with him 3x for moving vehicles and his demeanor and service are always excellent.

LATARSHA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

NICOLE HAWKINS 
Rating:
4.0

Customer did not leave a comment.

Skip Novak 
Rating:
5.0

Customer did not leave a comment.

Tamika Reddick 
Rating:
5.0

Customer did not leave a comment.

DAVID GARRETT 
Rating:
5.0

The truck its self was a little on the older/rough side but the location and workers were excellent and extremely helpful.

Sherri Folks 
Rating:
5.0

Is the best and the workers tale care people right the way I recommend at 100 %100

Alex Garcia 
Rating:
5.0

Customer did not leave a comment.

Stephanie Wilson 
Rating:
5.0

Customer did not leave a comment.

TRACEY DAVIS 
Rating:
5.0

Can’t think of anything at the moment. Customer service is great.

KEVINN SINGLETARY 
Rating:
4.0

The only negative i would say is the gate. The gate access code device should able to be reached from your car. And it should not be one to exit the gate. If you got in that means you have a code. So why would you need one to get out. And if it do stay in place that should be accessible from your car also.

Tracey Davis  |  Overall Experience 
Rating:
4.0

Site and staff represents U-Haul well. We will used again needed. Will recomm

robin hurdle 
Rating:
5.0

Customer did not leave a comment.

William Dorsey 
Rating:
2.0

Customer did not leave a comment.

Ashley Early 
Rating:
5.0

I give this experience a D+/C- do to the fact that I was given a compromised tow-dolly. My car came off of the tow dolly within 5 minutes of leaving the dealership, it was rolling in the street!!! No damage to my car. Next, the straps to the tires kept coming off for the first 3 hours of the trip causing me to have to stop and retighten the straps over the tires. The next day was no better. I nursed my car to the next stop before calling U-Haul and requesting a new tow dolly just outside of Little Rock. The trip was much better after that. But I feel it was unacceptable for the tow dolly to be so compromised. It could have turned out much worse.

NicolasPaul mclennan 
Rating:
3.0

Everything was great except for your staff. All I said was the system was stupid. And I hurt their feelings and it turned into a big argument. Nice to know that’s what you hire. All they could’ve said was sorry that’s just our way. but they turned it into a big argument because they’re feelings were hurt. Kept going well it’s because.. it doesn’t matter what it’s because. Just say sorry that’s our system. But instead they got mad and showed extreme unprofessionalism.

Brandy Barnes-Haden 
Rating:
5.0

Customer did not leave a comment.

LUKE LYNN 
Rating:
5.0

Great

ANTHONY MEIS 
Rating:
4.0

Please add tarps and straps to the list for items to sell for customers. Thanks.

CHARLESHARRISON BENSON 
Rating:
3.0

Customer did not leave a comment.

VINCENT RODERICK TAYLOR 
Rating:
2.0

Please improve your customer service skills overall. People do have other choices/services that we can choose. So if we decide to choose your establishment, we would like to feel welcomed and appreciated.

Terry Tutt 
Rating:
3.0

Do a better job cleaning the trucks! Offer the help with taking boxes to the customers vehicle. Customer service was friendly. Tight squeeze between boxes on the floor and candy racks, very cluttered looking.

Sheila Woolard 
Rating:
5.0

Great rental experience.

Robert Mclemore 
Rating:
4.0

The person who helped me with the actual drop off was great. When I had a concern about being charged an extra day, the person at the UHaul main number was very helpful and put in a form (I forget the name) that sent my concern to a more local rep for their review. When that local rep just called me, she was a bit short with me, saying that they didn't have time to verbally tell customers the rental policies and that I should have read my contract more carefully. Everyone else had been so professional, this person just kinda stood out.

David O'Donnell 
Rating:
5.0

Customer did not leave a comment.

David Vatis 
Rating:
5.0

I had never used Uhaul before and was put in a horrible situation of moving out of state and being scammed. This was a nightmare. I came back to VA and was sent to Airline Blvd to store my items for a free month so I could get everything straight. The staff at this location was unreal. Immediately got me into a size unit that was convenient for storing my items. They understand I was in a situation that no one wants to be in and honestly took care of me. I worked with 2 younger guys at first ( I wish I could remember their names because they deserve a shout out ) and then finished up with Tyeva. These humans do not understand how much they all contributed to helping me out and I will forever hold gratitude for them. Uhaul better treat them right!

summer mathis  |  First Impressions 
Rating:
5.0

Tyeva runs a great operation there, fast, friendly service. Store was clean.

Robert Mclemore 
Rating:
5.0

Customer service was excellent. Very helpful and friendly. Would recommend to anyone! Good job guys!!

Nahjma Boyd 
Rating:
5.0

Customer did not leave a comment.

Tia Arrington 
Rating:
4.0

Have parking avaliable for customers, on the premises instead of telling them to park across the street.

Donald Thomas 
Rating:
5.0

Customer did not leave a comment.

Adam Degenova 
Rating:
4.0

Customer did not leave a comment.

Willie Hill  |  Overall Experience 
Rating:
5.0

The truck was not very comfortable overall but no major complaints. However, your staff was very friendly and awesome overall. I would definitely do business at this location again.

Charles Brooker 
Rating:
5.0

Customer did not leave a comment.

Nathan Heidel 
Rating:
4.0

They would have gotten an excellent rating if they would have had the storage unit that I was first promised which was a 10x20 or larger

frances hess  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devon Watkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Creel  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JESSICA PRESGRAVES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney Southall  |  First Impressions 
Rating:
4.0

My only complaint is your billing system. The full month payment should not be required if a storage is not used for the full month. My unit was due Nov 3rd but I emptied it Nov 4th and the full payment was still taken out of my account. The office personnel was told the week before of my intention s. New requirements should be made for situations like this.

Doryce Tabron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracey Davis  |  Online Move In 
Rating:
4.0

1WAS CHANGED for one month STORAGEthat was to be Free the First month

Jacqueline Stephenson  |  First Impressions 
Rating:
3.0

The pricelike so many other things is to high. The reason for the average rating is the price.

Lee Dear Jr  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

WILLIEOTIS WALKER JR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deedee Pinnix  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Dukes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donita Sutton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JESSICA PRESGRAVES  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sheena Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrice Evans  |  First Impressions 
Rating:
5.0

I been using this company for 20+ years and never had a problem 👍👍👍👍👍

BARBARASWEAT RUMPH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Santana Payne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUDREY JONES  |  First Impressions 
Rating:
5.0

Staff was excellent for truck rental and storage. The whole team is friendly and helpful. I would absolutely recommend this location to anybody. Hard working team members.

Darlene Daniels  |  Overall Experience 
Rating:
5.0

Fast and professional experience

Doryce Tabron  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nijah stancil  |  First Impressions 
Rating:
5.0

Ty, Renee and all of the staff were very helpful as we moved out our recently deceased friend’s belongings which had been stored there for the past 15 years. They were always courteous and professional and I would definitely recommend this store for your storage needs. Thanks for making a very stressful time a smooth experience.

RONALD FISK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Truemeka Wallace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garnetta Saunders  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Latoya Burden  |  Overall Experience 
Rating:
5.0

Thank you for assisting me with closing out my reservation and calling me to let me know it was taken care of. The entire staff has been nice on the 3 occasions I’ve used services at this location.

Andrew Palmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Monell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana Wade  |  Overall Experience 
Rating:
3.0

I was told my storage was going to be a 104 dollars a month when I get there i.was told 159 dollars a month why say 104 dollars then say 159 dollars that's my problem ...with u haul storage...

Alonzo Ward  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Manetres Bell  |  Overall Experience 
Rating:
5.0

Good community

Michelle Dukes  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Edita Marshall  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful. I was really impressed that the storage areas were clean. I hope and pray no bugs or rodents will get into my things. I'm thankful there was an available space for our things. Thank you.

Richell Joyner  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Diana Wade  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Theresa Black  |  Overall Experience 
Rating:
4.0

Initially I was told that the storage I reserved was unavailable and the representative on-site was unwilling to rectify the error however the manager heard the disagreement and rectified the situation to make a storage available for me which was appreciated.

ZANDRA SHEPPARD  |  First Impressions 
Rating:
5.0

I was especially pleased with the support from Tyeva Stone. She's smart, kind and a pleasant problem solver. All of the staff I encountered was very kind and secencerly helpful

William Carroll  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron McCoy  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TAWANA FRATER  |  Overall Experience 
Rating:
5.0

Manager was amazing

David Jablow  |  First Impressions 
Rating:
5.0

Great!

MICHAEL DEBROUX  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robin devine  |  Overall Experience 
Rating:
3.0

Rates kept going up during this time when families are struggling to live.

DOMINICMAXWELL GORDON  |  Overall Experience 
Rating:
5.0

I didnt think i would use the month of free storage i got for doing a one way move. But it sure was awesome to not have to pay anything when it turned out i needed it! Everyone at this location is amazing! Super kind, and helpful! Thank you all!

Alexander Doerr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Nulik  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Denisea Trotter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUISE OWENS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Syneria Hall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louis Porterie  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Karen Pouliot  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shavonte murphy  |  Overall Experience 
Rating:
1.0

Auctioned my unit with my SS card and birth certificate in it and didn't work out a payment plan got told sorry for my loss

Andrew Bowman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARISA parker  |  Overall Experience 
Rating:
4.0

Would have given Excellent rating except the gate was broken entering in the facility. Suggest fixing it. Other than that it was a pleasant experience. The Management staff is very professional.

Lindsay Willis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TALIA SPEARS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LaVania Diggs  |  Overall Experience 
Rating:
1.0

When I signed up online, the website told me my first month would be free, only to then charge my card. I got a code for the gate to move stuff into storage, and it didn’t work at all. I called the storage manager today to have a rude manager tell me “we only do that for out of state moves” and for the code “you have to get a card”. No email I ever got told me about a card and the code didn’t even work the initial time which was what she told me it was for. Also, why would the website tell me my first month was free when I signed up if it’s not actually free! Poor advertising and exceptionally poor customer service.

Michele Miner  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

latrish trotter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arlisha Boykins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara Trotter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Walters  |  Overall Experience 
Rating:
4.0

I had no problems during the 4 years I stored my items.

Carolyn Ledford  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John Walters  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alphonso graves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IVISROLANDO GAMEZ DOMINGUEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

monique lynch  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

OSCAR JOHNSON   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chawne Patterson  |  Overall Experience 
Rating:
5.0

Excellent service. Very friendly staff.

Shiquita Hucks  |  Overall Experience 
Rating:
5.0

Excellent service

Shiquita Hucks  |  First Impressions 
Rating:
3.0

Miss Robison has always been great when I go in but there was a thinner black woman working last night and I would rather take late fees than work with her again. She’s incredibly rude and was eating the whole time she was ordering the guy helping me around. I would rather not have to work with her again.

MIKHAILKANOE SHIVES  |  First Impressions 
Rating:
2.0

Way over priced for a small unit outside, should have did more research online and got a better deal

Learthur Cross  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Antwion Demps  |  Overall Experience 
Rating:
4.0

I have had storage there since 2013 and I was disappointed that I lost precious items up for auction. I have not been In this status but one other time during the pandemic for which I was hospitalized twice for Covid. I felt like I could have been given one more week to get my sentimental non replaceable items out. Was given discounted rate but needed my family items. Deeply saddened.

CAROL HALL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARISA parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Greenwood  |  Online Move In 
Rating:
5.0

I had a wonderful experience using U-Haul storage company for the past 11 years thank you very much for your help and I would recommend you to other people who are interested take care and happy New Year.

LISA STEPHENSON  |  Overall Experience 
Rating:
4.0

I noticed openings in the lower wall which could make easy access for rats and bugs. Ijs

MICHAEL GAUSE  |  Overall Experience 
Rating:
4.0

All issues that arose was dealt with and resolved in a very efficient manner and I was very pleased with the results thanks

Jeffrey Doughtie  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAE'ESSENCE SHEPHERD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Cary  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Nagel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thurman Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adell Seay  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WAYMOND JENNINGS  |  Overall Experience 
Rating:
5.0

Outstanding service

Jeffery Moultrie  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LATEESHA UZZLE  |  Online Move In 
Rating:
4.0

Small problem with a billing issue but was resolved in a timely manner. Facility is well lit and storage unit are well maintained and clean.

Prudence Enos  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Calvin Wilson  |  Overall Experience 
Rating:
5.0

Tyeva was a life saver ! She immediately took care of a major issue that was missed by my original customer care advocate. Her professional and promptness to solve the issues was impeccable! The staff was also very friendly and helpful. Graciously Kelly

KELLY SZEWCZYK  |  First Impressions 
Rating:
2.0

First, there was supposed to be a free lock. NOPE! Had to go and ask at the office and was told all out and that I could purchase one of their other ones. Then had to walk all the way around to get back in because there is no key pad on that side of the bldging. Then tried to use the cart and ramps. The concrete ramp was broken on the end so created a VERY LARGE LIP to try and get over. The cart had a broken wheel most likely broken by the very large lip. Our furniture Dolly couldn’t even maneuver well over this lip. Made it VERY MISERABLE AND DIFFICULT TO MOVE IN. ADDITIONALLY the door shut and locked us out while trying to move in so I had to walk to a different door to let us in. All in All it was a very frustrating move in with many a cuss word spoken!! 😡. SO NOT HAPPY WITH THIS EXPERIENCE!!

Tuesday Alaniz  |  Online Move In 
Rating:
1.0

My things were auctioned off in the middle of a pandemic and I was NOT given any written notices in advance

CLAUDINE EBANKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiny Brown  |  Overall Experience 
Rating:
5.0

The staff expressed that reservations were being made online and over the phone for storage units that they did not have available, fortunately, they had the size I was looking for and the young woman behind the counter was amazing. She was waiting on 1 customer, and helping 2 co-workers and didn't miss a beat.

Beverly Finchum  |  First Impressions 
Rating:
2.0

The staff was new and struggled through the check in process. Their customer service skills were poor at best. It took over an hour to checkin due to the lack of knowledge. Everything I had put in the system when I made the reservation had to be put back in. After an extremely long move I was hoping to have everything run smoothly, your team did not make that happen.

Karen Davis  |  First Impressions 
Rating:
2.0

Employees should have more knowledge of how to navigate the systems software. I spent over an hour at the front desk to receive the keys for the U-haul truck and to receive my access card for the storage unit. Training should definitely be held more often to make customers experience more efficient.

Brittany Davis  |  First Impressions 
Rating:
2.0

The time I requested was not met. I requested an 8 a.m. pick up but didn't find out until I got there that my reservation time had been changed to 1 p.m. This threw my entire day off and I lost my help as a result of the change.

Barry Carry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM STARY  |  Overall Experience 
Rating:
5.0

We made reservations over the phone over two months prior to relocating from Florida to Virginia. When we finally arrived with a huge 26ft uhaul and a car being towed, they told us there are no units available. You can imagine the panic we felt that moment. Apparently uhaul (corporate) will overbook things but the units themselves are “first come first serve” at this location. Having said that, the staff accommodated us rather quickly and ended up finding a unit that just emptied out which was perfect for our things. Their customer service was fantastic and the people working there are very accommodating and work hard. Can’t say enough good things about this location. Hopefully uhaul corporate can correct this booking issue. Overall very satisfied with my experience after it was all said and done.

Emmanouil Kiriakopoulos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Nagel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Reese  |  Overall Experience 
Rating:
3.0

Cuándo fui a buscar al troqué me mandaron a dos diferentes direcciones porque cuando llegaba a la dirección que me decían que estaba el troqué no estaba disponible me tenían que mandar a otra dirección y perdía más tiempo

IVISROLANDO GAMEZ DOMINGUEZ  |  First Impressions 
Rating:
5.0

Great experience with storage due to staff and cleanliness, highly recommend to rent from this location!

SHARON RENDLE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

william mckenney  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Patricia Joyner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marvin Ellis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Natalie Brewer  |  Overall Experience 
Rating:
3.0

The bottom of the storage door has a metal little lip to it and it should have a cover of some sorts, i sliced my ankle using that part to push down on the door.

Nicole henry  |  Overall Experience 
Rating:
4.0

The team was very helpful and accommodating during a very busy time of day. Thank you

Skip Gaskill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Herbet Carey  |  Overall Experience 
Rating:
5.0

They are the BEST!!! Give those girls a raise!!!!

Nicole Horton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juanita Dorsey  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ivory giles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy Fennell  |  Overall Experience 
Rating:
4.0

The gate was broken, but pending repairs. KT was very helpful, friendly, and ensuring public safety bu ensuring that CDC guidelines were followed. I really appreciate that!

Samantha Sixieme  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brent Howell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Leathers  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jael Wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Walden  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

linda wartinbee  |  Overall Experience 
Rating:
4.0

I had my bass boat and trailer stored there and the 7:00 PM closing time was inconvenient to make coming back from fishing.

Jon Troy  |  Overall Experience 
Rating:
4.0

The manager there is awesome and always so understanding

Ashley Fitzgerald  |  Overall Experience 
Rating:
5.0

Very good service. Best price I found.

Jon Troy  |  First Impressions 
Rating:
5.0

Only recommendation would be to have set spots for the RV/Boat storage lot that allows larger vehicles to get in and out

Bradley Conroy  |  Overall Experience 
Rating:
5.0

Facilities were always neat and clean, no issues at all with storage unit

Robin Fletcher  |  Overall Experience 
Rating:
5.0

Fast check in

Herman Sexton  |  First Impressions 
Rating:
3.0

My unit is a ltitle older and it's outside; so it's as good as I can expect.

Rodney Hall  |  First Impressions 
Rating:
4.0

It would be great to have keyless entry in to the gate, without getting out of your car.

Tamika Pierce  |  Overall Experience 
Rating:
5.0

Fantastic staff, very freindly and helpfull

Bradley Conroy  |  First Impressions 
Rating:
3.0

Storage was good. But there are little bugs in all of my stuff. Not sure where they came from. But maybe there could be some type of bug repellant in the storage units. Or something. Thanks.

esther johnson  |  Overall Experience 
Rating:
5.0

Great service

Jakeeta Walden  |  First Impressions 
Rating:
4.0

Staff have excellent customer service skills !

Caffey White  |  Overall Experience 
Rating:
5.0

excellent service.

Roger Napier  |  Overall Experience 
Rating:
5.0

Great deal and people

Bobby Brown  |  Overall Experience 
Rating:
5.0

Very kind and attentive and knowledgeable/ She was patient.

CAROL HALL  |  Reservation 
Rating:
5.0

Never had any issues w/ the facility or staff. Staff upon move-out was super friendly and helpful.

Morgan Taylor  |  Overall Experience 
Rating:
1.0

My reservation was wrong

MICHELLE WATTS  |  Overall Experience 
Rating:
5.0

All staff personnel were very helpful and accommodating, especially the gen mgt Tyeva Robinson. Thank you for helping my moving experience less stressful. Sincerely, C. Neely

Cynthia Neely  |  Overall Experience 
Rating:
4.0

The service is a little slow but everyone there is usually very helpful.

cheri jankowski  |  Overall Experience 
Rating:
1.0

I picked up a truck and in about 2 1/2 hrs it broke down in a bad area at night with my grandson and was never compensated for the inconvenience rather I was blamed for the trucks malfunction , how

Denise Flood  |  Overall Experience 
Rating:
5.0

No comment

Angenita Sessoms  |  Overall Experience 
Rating:
2.0

The worst experience with a large company like Uhaul that I’ve ever experienced. My items were damaged and I got absolutely no help as to replacing my things and I got the run around from staff.

Erica Hosni  |  Overall Experience 
No reviews have been submitted for this location.

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