Staff was very helpful when I couldn't take a pictures of my id
CONSEVELLAM B.Customer Reviews for U-Haul Moving & Storage at Airline Blvd
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Lovely staff ! They definitely exceeded my needs and expectations.
Trevor H.The tech that waited on me had blood on his hand as a health profession blood pathogens is dangerous. He asked for my drivers license and I told him no he then asked his staff member to take it. I told him he had blood on his hand he I know please educate your staff this guy could of been infected with any disease and he is putting the public at risk.
hellen B.This location needs customer service skills the rep inside when I arrive was in his phone I asked where ubox was he pointed me towards the other side of parking lot 2 guys on forklifts one was on phone and skews me away while completing his call the other refused to assist with finding bolt cutters said he doesn't do that walked over to the original office and was provided cutters they seemed too hurried to get off work to assist my son and I this is not acceptable and I will never goto this location for anything they need training in providing customer service
Heather H.Put air freshener in the cab after each use to calm smells that are not so inviting from the previous rentals.
Robin R.I think what you have done and is doing is superb!
Mark B.Professional
Eddie F.ladies working inside were unhelpful and rude.
Heath S.Auctioned my unit with my SS card and birth certificate in it and didn't work out a payment plan got told sorry for my loss
Andrew B. | Overall ExperienceWould have given Excellent rating except the gate was broken entering in the facility. Suggest fixing it. Other than that it was a pleasant experience. The Management staff is very professional.
Lindsay W. | Overall ExperienceThe manager was completely rude when I walked in. She did not great me or say hello. She literally looked at me and said nothing. She was not on the phone or busy. She literally was sitting at a computer. When the sales rep got off the phone she said hello and asked if I had a reservation. The truck I rented was unlocked and smelled like someone had just smoke a half pound of marijuana in the front seat. I noticed all of this on the useless U-haul app. Also, I was told my personal vehicle would have to be moved and parked across the street. Something about truck rentals over 10 hours can't have the owners vehicles in the parking lot all day. Mean while, I took a picture of the two cars that were parked next to me in the morning. Both of those customers rented my size truck or smaller. When I returned at 1:30 in the afternoon. The vehicles that were next to me were still parked in the same spots. Funny how they were not told to park their vehicle across the 5 lane road in front of the building. Bottom line. Not impressed with this particular U-Haul facility. U-haul as a whole is a wonderful company and I appreciate their trucks being available when it is time for me to move.
Ryan D.Wait time at the counter to rent seemed a little excessive. There should have been more employees to serve customers for vehicle checkout. Otherwise, everything else was quite satisfactory.
PATRICIASESSOMS E.My niece rented the wrong size pool behind trailer and the representative had already closed everything out. And was very understanding on redoing a bigger pull behind trailer contract with no problem. Customer service was fabulous
Shawn P.Service was good thanks for your help
Richard H.Service was excellent
Freda G.I didn't feel comfortable with the check engine light being on. Even though I purchased both insurance protection and roadside protection the truck shouldn't already have lights on the dash board.
SECORIA W.Customer service was great. I can't remember the young man's name but he was really great. He was a young African American guy….very professional.
Nicole S.Very kind and helpful owner and staff. They gave us the furniture padding a day ahead of pickup. Highly recommend.
Haydar A.Hi there we realized we left our laptop in a bag soft bag in the cab of the truck when we dropped it off the young man told us to go inside and he would clean the truck out. And we think we left our laptop in the cab $1,200 laptop. When we realized we left it in the cab the young man had already cleaned everything out said he didn't find anything. One thing I don't like about U-Haul is dishonesty
john D.Logging into your site to return the truck is difficult and on the night I was returning the truck your site was not working properly and had to put the key in the box. A phone number after hours should be an alternative which allows the customer to return the truck with ease. Your agents did not discuss that number.
Jonathan H.All good
Cristina G.Both of the visors had one of the hooks broken which obscured my vision. The driver's side kept moving and was blocking me from seeing. Neither visor would stay in the up position against the ceiling. The place was closed when I noticed it so I had to drive it anyway.
CRYSTAL E.Have more staff available for checkout.
Dorian P.The staff was very courteous and friendly And helpful. The back of the truck Could have been more cleaner.
Mark B.Everything went perfectly.
Tyrone R.Check your equipment better the first truck I rented leaked and got three of my boxes wet, the second time I go to rent they tried to give me the same leaking truck and I refused it so they switched me out. I found out the next morning the hard way that my door handle didn't work from the outside so that was very inconvenient for a handicapped person that had to keep using that side of the car. And then today my rental never showed the scheduler never bothered to follow up on the call and customer service couldn't even find it, but yet you're asking me how the experience went & survey for my service this morning that no one can find . so you owe me my 3840 and I want my money now y'all charged me for a vehicle I never got today. . !!!!!!
lisa A.Great Customer Service, everything was Great
Mychal D.Quick check in. Friendly associate. Brought back and was super easy drop off. Excellent service
ricky B.Better customer service
Angela H.Everything was Great!
LOLITA R.When I signed up online, the website told me my first month would be free, only to then charge my card. I got a code for the gate to move stuff into storage, and it didn't work at all. I called the storage manager today to have a rude manager tell me "we only do that for out of state moves" and for the code "you have to get a card". No email I ever got told me about a card and the code didn't even work the initial time which was what she told me it was for. Also, why would the website tell me my first month was free when I signed up if it's not actually free! Poor advertising and exceptionally poor customer service.
Michele M. | Online Move InGreat customer service ! Someone is always readily available to answer your call or assist you with the process! Will recommend to anyone.
Sybia H.The pick-up at this location was seamless! Both of the gentleman that helped me were very efficient and the young man that hitched the trailer to my truck also guided me in steering & reversing in order to get out of the parking lot.
Cherri W.I have no complaints. Pick up and drop off was quick, fast and easy.
Schemeker K.In general everyone involved in this process has been confused and had very little understanding of how the Boxes work. Also, I was charged a monthly fee almost 2 weeks after the box was unloaded and returned and I received a follow up call to confirm that I would no longer need the box. I disputed with my bank, but I am very dissatisfied with the whole process from beginning to end.
Melissa W.Lower mileage costs. 😮😀
KEVINN S.Communicate effectively. Do not overbook. Deliver what is promised. Follow up to ensure the customer understands the early return policies.
Lynn D.The AC was not keeping cool. That's all.
Riyonda C.was charged $14 for Safemove when I had declined that at both the time I made the reservation online and again at the counter when picking up the truck. The door hinges are very stiff and noisy The cover for the driver's armrest came off
michael B.Told me that the truck was on F which it wasn't got charged $50 gas fee when I returned truck with the same amount of gas that was in there when I got it , unorganized and wouldn't recommend this location
Kendall V.My uhaul leaked there was water on my stuff I would like some refund
Erika E.They need to go over, all fees on contract. They rip me off, about 40. One I was supposed to get 16.00 credit. I didn't get this. Plus when I got there at 7am, there was about 10 trucks, waiting to be check in. They told me to go home. They then charged my card for alot of stuff.
Loretta W.Servicio amable
Margaret L.Stop lying and trying to scam hard working people out of there money! Gas was filled back to where it needed to be and was still charged, had to waste my own gas to get my refund. If it wasn't for me taking pictures they would have denied it. This isnt my first time having issues with uhaul in va! Terrible business practice.
Shedrick R.I never got my receipt and I tried to say that there was a leak in the truck but there was nowhere for me to report that to I have pictures of two of my boxes that were medical stuff inside that got wet because your tablet in the top right hand corner where I guess it had been damaged and no one told me.
lisa A.I've uses these guys multiple times over the last 15+ years and have always had a good experience with them. This time was no exception. I got there before they opened and there were 2 of them cleaning returned vehicles. There were at least 3 people there to get vehicles and they quickly processed all of them. Highly recommend.
Tim B.Staff is very professional and attentive to the customers needs. Equipment is always clean and well maintained. I will continue to use this location.
Richard P.While in the end things worked out the way they were supposed to, that was only the case because I complained about things not arriving on time and requested a discount for needing to stay in a hotel for 2 nights due to errors by Portsmouth employees. I was also not properly informed of the final cost of the move. I put my delivery location in when getting a quote and booking but the quote didn't include delivery so I had an unexpected 150$ charge to have the job completed. I understand the fee but is should be communicated in the quote. It was a headache working with uhaul, so even though it worked out I'm not sure I'd do it again.
Elizabeth S.The customer service was horrible and we had a very bad experience. I asked the staff three times for a receipt. One of the staff even yelled at me. They are very unprofessional and terrible customer service.
Batrina M.I had a slight problem with the billing, but Tyeva Robinson was able to help straighten things out promptly and professionally. Staff like that really make the difference in a positive customer experience!
Justin L.I was very unpleasant to the manager during my pickup, but to her credit she was so professional, I apologized and was very humbled by her positive attitude. Gracias
Thomas B.The Customer Service at this location is less than desirable. When asking to speak to a manager be prepared for a 10 -17 wait time only to be hung up on. I had to call 4 times just to get someone to even listen to what I had to say and then she thought I was another customer who was waiting for the exact same thing.... an Over Charge. I WONT BE BACK!!!
MaryAlice A.Great services
PAMAELA B.The driver side minor kept moving. It's broken and dangerous to drive like that . Staff was freaking handsome professional and amazing. Just fix the trucks please
Taniikaa M.I love going to the Uhaul here on airline blv in Portsmouth VA. The young men that work their are always nice to me always keep me up to date and are always respectful. This was my second time and I'm sure will not be my last. They are awesome.
Sophia F.I had no problems during the 4 years I stored my items.
Carolyn L. | Overall ExperienceExcellent service. Very friendly staff.
Shiquita H. | Overall ExperienceExcellent service
Shiquita H. | First ImpressionsMiss Robison has always been great when I go in but there was a thinner black woman working last night and I would rather take late fees than work with her again. She's incredibly rude and was eating the whole time she was ordering the guy helping me around. I would rather not have to work with her again.
MIKHAILKANOE S. | First ImpressionsWay over priced for a small unit outside, should have did more research online and got a better deal
Learthur C. | Online Move InI have had storage there since 2013 and I was disappointed that I lost precious items up for auction. I have not been In this status but one other time during the pandemic for which I was hospitalized twice for Covid. I felt like I could have been given one more week to get my sentimental non replaceable items out. Was given discounted rate but needed my family items. Deeply saddened.
CAROL H. | Overall ExperienceI had a wonderful experience using U-Haul storage company for the past 11 years thank you very much for your help and I would recommend you to other people who are interested take care and happy New Year.
LISA S. | Overall ExperienceI noticed openings in the lower wall which could make easy access for rats and bugs. Ijs
MICHAEL G. | Overall ExperienceAll issues that arose was dealt with and resolved in a very efficient manner and I was very pleased with the results thanks
Jeffrey D. | Online Move InOutstanding service
Jeffery M. | Online Move InSmall problem with a billing issue but was resolved in a timely manner. Facility is well lit and storage unit are well maintained and clean.
Prudence E. | Overall ExperienceTyeva was a life saver ! She immediately took care of a major issue that was missed by my original customer care advocate. Her professional and promptness to solve the issues was impeccable! The staff was also very friendly and helpful. Graciously Kelly
KELLY S. | First ImpressionsFirst, there was supposed to be a free lock. NOPE! Had to go and ask at the office and was told all out and that I could purchase one of their other ones. Then had to walk all the way around to get back in because there is no key pad on that side of the bldging. Then tried to use the cart and ramps. The concrete ramp was broken on the end so created a VERY LARGE LIP to try and get over. The cart had a broken wheel most likely broken by the very large lip. Our furniture Dolly couldn't even maneuver well over this lip. Made it VERY MISERABLE AND DIFFICULT TO MOVE IN. ADDITIONALLY the door shut and locked us out while trying to move in so I had to walk to a different door to let us in. All in All it was a very frustrating move in with many a cuss word spoken!! . SO NOT HAPPY WITH THIS EXPERIENCE!!
Tuesday A. | Online Move InMy things were auctioned off in the middle of a pandemic and I was NOT given any written notices in advance
CLAUDINE E. | Overall ExperienceThe staff expressed that reservations were being made online and over the phone for storage units that they did not have available, fortunately, they had the size I was looking for and the young woman behind the counter was amazing. She was waiting on 1 customer, and helping 2 co-workers and didn't miss a beat.
Beverly F. | First ImpressionsThe staff was new and struggled through the check in process. Their customer service skills were poor at best. It took over an hour to checkin due to the lack of knowledge. Everything I had put in the system when I made the reservation had to be put back in. After an extremely long move I was hoping to have everything run smoothly, your team did not make that happen.
Karen D. | First ImpressionsEmployees should have more knowledge of how to navigate the systems software. I spent over an hour at the front desk to receive the keys for the U-haul truck and to receive my access card for the storage unit. Training should definitely be held more often to make customers experience more efficient.
Brittany D. | First ImpressionsThe time I requested was not met. I requested an 8 a.m. pick up but didn't find out until I got there that my reservation time had been changed to 1 p.m. This threw my entire day off and I lost my help as a result of the change.
Barry C. | First ImpressionsWe made reservations over the phone over two months prior to relocating from Florida to Virginia. When we finally arrived with a huge 26ft uhaul and a car being towed, they told us there are no units available. You can imagine the panic we felt that moment. Apparently uhaul (corporate) will overbook things but the units themselves are "first come first serve" at this location. Having said that, the staff accommodated us rather quickly and ended up finding a unit that just emptied out which was perfect for our things. Their customer service was fantastic and the people working there are very accommodating and work hard. Can't say enough good things about this location. Hopefully uhaul corporate can correct this booking issue. Overall very satisfied with my experience after it was all said and done.
Emmanouil K. | First ImpressionsCuándo fui a buscar al troqué me mandaron a dos diferentes direcciones porque cuando llegaba a la dirección que me decían que estaba el troqué no estaba disponible me tenían que mandar a otra dirección y perdía más tiempo
IVISROLANDO G. | First ImpressionsGreat experience with storage due to staff and cleanliness, highly recommend to rent from this location!
SHARON R. | First ImpressionsThe bottom of the storage door has a metal little lip to it and it should have a cover of some sorts, i sliced my ankle using that part to push down on the door.
Nicole h. | Overall ExperienceThe team was very helpful and accommodating during a very busy time of day. Gracias
Skip G. | First ImpressionsThey are the BEST!!! Give those girls a raise!!!!
Nicole H. | First ImpressionsThe gate was broken, but pending repairs. KT was very helpful, friendly, and ensuring public safety bu ensuring that CDC guidelines were followed. I really appreciate that!
Samantha S. | First ImpressionsI had my bass boat and trailer stored there and the 7:00 PM closing time was inconvenient to make coming back from fishing.
Jon T. | Overall ExperienceThe manager there is awesome and always so understanding
Ashley F. | Overall ExperienceVery good service. Best price I found.
Jon T. | First ImpressionsOnly recommendation would be to have set spots for the RV/Boat storage lot that allows larger vehicles to get in and out
Bradley C. | Overall ExperienceFacilities were always neat and clean, no issues at all with storage unit
Robin F. | Overall ExperienceFast check in
Herman S. | First ImpressionsMy unit is a ltitle older and it's outside; so it's as good as I can expect.
Rodney H. | First ImpressionsIt would be great to have keyless entry in to the gate, without getting out of your car.
Tamika P. | Overall ExperienceFantastic staff, very freindly and helpfull
Bradley C. | First ImpressionsStorage was good. But there are little bugs in all of my stuff. Not sure where they came from. But maybe there could be some type of bug repellant in the storage units. Or something. Thanks.
esther j. | Overall ExperienceGreat service
Jakeeta W. | First ImpressionsStaff have excellent customer service skills !
Caffey W. | Overall Experienceexcellent service.
Roger N. | Overall ExperienceGreat deal and people
Bobby B. | Overall ExperienceVery kind and attentive and knowledgeable/ She was patient.
CAROL H. | ReservaciónNever had any issues w/ the facility or staff. Staff upon move-out was super friendly and helpful.
Morgan T. | Overall ExperienceMy reservation was wrong
MICHELLE W. | Overall ExperienceAll staff personnel were very helpful and accommodating, especially the gen mgt Tyeva Robinson. Thank you for helping my moving experience less stressful. Sincerely, C. Neely
Cynthia N. | Overall ExperienceThe service is a little slow but everyone there is usually very helpful.
cheri j. | Overall ExperienceI picked up a truck and in about 2 1/2 hrs it broke down in a bad area at night with my grandson and was never compensated for the inconvenience rather I was blamed for the trucks malfunction , how
Denise F. | Overall ExperienceNo comment
Angenita S. | Overall ExperienceThe worst experience with a large company like Uhaul that I've ever experienced. My items were damaged and I got absolutely no help as to replacing my things and I got the run around from staff.
Erica H. | Overall Experience