Customer Reviews for U-Haul Moving & Storage at Airline Blvd

4030 comentarios

2855 Airline Blvd   Portsmouth, VA 23701
(Between Victory Blvd & City Park Ave)

(757) 488-7853

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(757) 488-7853

2855 Airline Blvd
Portsmouth, VA 23701
(Between Victory Blvd & City Park Ave)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Improve the gearing on the trailer stand. It takes way too many revolutions to retract or extend the stand!

MICHAELLEON M. 
Clasificación:
2.0

I arrived at the location a few minutes before 8:00am, which was my pickup time. When I entered the store, there were 2 employees in the store and I was not greeted by either one. Neither of them were assisting another customer at the time. After a few minutes of waiting, I was rudely greeted with "do you have a reservation?". Unfortunately, neither of the associates was friendly or very helpful when it was time for me to find my designated truck (there were several on the lot and the directions I was given were not clear as to the location of my rental). Conversely, when I returned the rental, the lady who checked me in was very friendly and courteous. If not for her, I would have rated this location as poor and I would never rent from this location again.

ANTHONYREID B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl L. 
Clasificación:
5.0

Great job. Thanks!

THOMAS D. 
Clasificación:
5.0

Keep up the great service, and show cooperate appreciation by giving incentive raises proportionate to increased business because of your professional service representatives!! That says thank you!

ANDRAMOZELL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELWILLIAM K. 
Clasificación:
4.0

El cliente no dejó un comentario.

FREDERICKALEXAND C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

Make the trailers available for auction

JOSEPH M. 
Clasificación:
1.0

I will never recommend this place to anyone. The auto transport wasn't ready at all! It had a flat and the crank to lower the stand was broken. So instead of refunding my money they put equipment on the road that wasn't ready. Lucky for them nothing went wrong. THEY SUCK!!!!

peter B. 
Clasificación:
3.0

El cliente no dejó un comentario.

william m.  |  First Impressions 
Clasificación:
5.0

There was a line of people there when I arrived. But the lady worked both computer's too customer's at a time and I was out of there in no time at all so very pleased

Ross M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHRICHARD T. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMESWALLACE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLBENJAMIN M. 
Clasificación:
5.0

I wanted a truck to move furniture I was getting, everything went smooth and fast and cost was low. I will Definitely use the services again, thank you

Jill D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patricia J.  |  First Impressions 
Clasificación:
1.0

Reserved a unit in Williamsburg a week or so in advance. The day before the pickup I get a call that a unit is not available and closest unit is in Portsmouth. It was a huge inconvenience in my tight schedule. Very dissatisfied with u-haul as a company and gave the same rating on Yelp.

JAMESALLEN O. 
Clasificación:
3.0

Test trailer lights before renting them.

DAVIDALAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shakeva M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

George H. 
Clasificación:
5.0

To make sure they doing every right by doing the mobile app and to be sure they getting the right size.

Anisha R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICKNEAL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNETTECHRISTINE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carolyn N. 
Clasificación:
5.0

Nothing that I can think of. I love how you're open early.

KEVINN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTASIANICOLE W. 
Clasificación:
5.0

Blessings

YVONNYACHANTELLE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRETTAARON W. 
Clasificación:
5.0

Keep up the GOOD WORK!!

ANDRAMOZELL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNISELLIOTT R. 
Clasificación:
4.0

Also very helpful and quick with their service! Amazing work all around!

Mark L. 
Clasificación:
1.0

The customer service at the location on Airline Boulevard in Portsmouth Virginia was horrible I would never return again and no I will not recommend anyone for a future references you may want to have a meeting to discuss what customer service is.

Tracy L. 
Clasificación:
5.0

Keep up the good work!

CARLTONOBRYANT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANDONTA J. 
Clasificación:
4.0

The people here were also nice and helpful!

Mark L. 
Clasificación:
5.0

I was pleasantly surprised how smooth everything went. I reserved a pick up truck, but it hadn't been returned. I was offered a cargo van for the same price. I only needed the rental for about 2 hours. I returned it before closing, returned my keys and was done. Great and quick customer service. The associates were also very nice and abut business

JUSTINAGRACE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Priscilla W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCEANN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

sYNNE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELWILLIAM K. 
Clasificación:
5.0

.

SHEROMEMARCIA O. 
Clasificación:
3.0

Check Engine light was on ....that was my only concern. The employees said it needed an oil change...

TERYLGERMAINE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

EMMAELNORA W. 
Clasificación:
4.0

After several changes due to reservations not being correct on the part of uhaul,we did finally work with a location that compleyed helping us .We were to receive a $50 discount for our rental to which we did not receive.I believe the reservations need to be followed up by staff in double checking the locations and hours of operation,in future I had more success and not one single mix up in going through home depot.Sad for the fact uhaul is suppose to specialize with this type of service.

ARLINGTON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIENICOLE P. 
Clasificación:
5.0

Good service, always use this location

ROBERTMATTHEW D. 
Clasificación:
5.0

In and out very fast. Really hassle free service.

RUSSELLCHARLES H. 
Clasificación:
3.0

Check in time was extremely long. The young lady seemed to not know what she was doing. The computer took a long time processing my payment. I had to swipe my card 2 or 3 times.

KEITHAUBREY W. 
Clasificación:
4.0

Let us know when we are getting refund back in the mail

LUCILLENOBLE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTPERRY M. 
Clasificación:
3.0

Unfortunately I had a bad experience at your 2855 Airline Blvd. location in Portsmouth, VA. At approximately 4:00 PM on Saturday 20 March, 2021 I returned the 5x8 trailer I had rented. I travelled over 1,000 miles with your trailer and avoided backing it up for safety and maneuverability concerns. When I arrived at you Airline Blvd. location I pulled up to the sign “return rental equipment here”. I went inside to locate an attendant. When I went back outside one of your employees asked me if I was returning and I stated yes, he then stated that was “going to have to move the trailer”, no please or could you help me out. Your employee stated that I would have to move the trailer I was returning. I stated that I was not comfortable backing up the trailer to move it to his desired location. After I displayed my displeasure I backed up the trailer and moved it to the desired location. Upon getting the trailer at the desired location your employee made the wise comment “that wasn't too hard was it”. An unnecessary comment that did not set well with me. I stated what is the sense of having a sign “return rental equipment here” when it was not the case with my return. Bottom line here is the customer is NOT always correct, however a little courtesy and respect on the part of your employee could have gone a long way of avoiding a conflict/disagreement and negative review. Thank you for opportunity to review your service.

william O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHELSEMARIE W. 
Clasificación:
5.0

Keep up the good customer service

DONNAFAYE W. 
Clasificación:
5.0

Excellent customer service!!!!

GEORGELEE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
3.0

No walk around, SEND IT OUT WITH FULL FUEL

Donald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger P. 
Clasificación:
3.0

Don't return to building

ANNETTECHRISTINE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLISON H. 
Clasificación:
5.0

Couldn't have been any better!

JAMESHOWARD P. 
Clasificación:
1.0

Have safe vehicles. I almost died in South Carolina. The brakes and power steering went out in the truck . I had my daughter with me and she was scared to death. All that was said was sorry for the inconvenience and I was refunded $300. The truck almost killed us. I will never recommend Uhaul to any of my military friends. Unsafe old trucks with faulty brakes. Take that truck out of inventory before you get a death lawsuit.

JOHNNY F. 
Clasificación:
5.0

I was not thrilled with the location but, the agent went over and beyond to help us! Because of her, I will definitely book that location again. :)

ALICEJO M. 
Clasificación:
4.0

Not a thing, pick up was easy. We got our work done and return of the trailer was easy as pick up.

DAVIDCHARLES H. 
Clasificación:
2.0

When I do online check-in it should not take 1 HR of waiting to receive my service. Hire two cashiers and one or two outside people for weekends. Not 2 cashiers in which both were hooking up trailers and cleaning the vehicles upon return. Returning the trailer I literally waited in the bay for 20 min before going inside to two cashiers sitting there and ignored me. Finally the one unhooked the trailer after I told them to and tried charging me for insurance for both days which I did not choose. They then said they would be right back and I waited 10 minutes only to see them helping another customer on the opposite side of the lot. I just left and they did adjust the charge the next day . Customer service needs to step it up. Its a hit and miss there as I have rented there many times. This time was ridiculous on the wait times both getting and returning the trailer and the unauthorized extra charge

TERRANCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanisha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas C. 
Clasificación:
3.0

El cliente no dejó un comentario.

martin F. 
Clasificación:
5.0

The customer service agent was stellar.

Eric H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREWPAUL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOLITAMICHELLE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

D'WANMARQUELL F. 
Clasificación:
3.0

Acknowledge customers upon entering store.

DONNAFAYE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

I'm satisfied

Tiara B. 
Clasificación:
5.0

I had difficulty with getting my phone to work with the scan application for returning the vehicle after hours. I would suggest that some folks or people are phone geeks or aware with the technology of their own phone. I have no idea or clue how to get my phone to do nothing either than dial up numbers. Videos are cool, but if I am able to bridge the app and my phone then I need a human being to assist in the process. I believe that something still requires a human being on the phone and not a robot.

TALMADGELENZY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyev R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ian H. 
Clasificación:
1.0

I was screwed out of 50 dollars for mileage that I did not put on the truck with proof of mileage before we left the lot and submitted on the link they send. This place is an absolute ripoff.

JACOB G. 
Clasificación:
5.0

Customer service was exceptional, great delivery service and storage. My items arrived undamaged and on time. It overall was a pleasant experience. Special thanks to Yolanda!!

April M. 
Clasificación:
1.0

Manager was rude and disrespectful had a argument over the phone with my husband poor customer service would never use this location again 1st truck check engine light on 2nd truck tire flat terrible experience terrible never use this location

TONILATOYA R. 
Clasificación:
5.0

Everything professionally done

PAUL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
2.0

There was so much miscommunication it was a horrible experience. They called my brother in law over 20 times saying we reserved a truck and never picked it up but we reserved it at one location then they sent us to another location because they didnt have the size we needed. Then tried to tell me i owed the money still even though i had already paid. Also when i came back for my refund since we over estimated the miles we would be using, they tried giving me the change from the receipt from the day before, instead of the money i was owed. I explained I already received my change from the day before, that i needed a refund from the drop off.

AVERYJADE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELVETIAVEATRICE L. 
Clasificación:
1.0

To expensive! UHAUL FIX Your Prices!!!!!!!!!!!!!!!!!!!!

ZACHARIAHABRAHAM R. 
Clasificación:
5.0

Customer service was outstanding

TEREANCEKOLZAR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLENTRENT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeromy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVINTHOMAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALDGREGORY RA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDPLATT V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marvin E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALDANTHONY A. 
Clasificación:
5.0

The overall experience was great from beginning to end.

TONETTE C. 
Clasificación:
4.0

Change the type of lock that was used here. Had very hard time to open it even when the code was in.

ALAIN K. 
Clasificación:
3.0

El cliente no dejó un comentario.

ZACHARYROBERT R. 
Clasificación:
4.0

El cliente no dejó un comentario.

COREYLYNN P. 
Clasificación:
2.0

the truck we had did not sound right and theh overcharged my card

ALEXISMONAYE C. 
Clasificación:
5.0

Excelente

JUANITADEVENE F. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Natalie B.  |  Overall Experience 
Clasificación:
3.0

The bottom of the storage door has a metal little lip to it and it should have a cover of some sorts, i sliced my ankle using that part to push down on the door.

Nicole h.  |  Overall Experience 
Clasificación:
4.0

The team was very helpful and accommodating during a very busy time of day. Gracias

Skip G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbet C.  |  Overall Experience 
Clasificación:
5.0

They are the BEST!!! Give those girls a raise!!!!

Nicole H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juanita D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ivory g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy F.  |  Overall Experience 
Clasificación:
4.0

The gate was broken, but pending repairs. KT was very helpful, friendly, and ensuring public safety bu ensuring that CDC guidelines were followed. I really appreciate that!

Samantha S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

James L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jael W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

linda w.  |  Overall Experience 
Clasificación:
4.0

I had my bass boat and trailer stored there and the 7:00 PM closing time was inconvenient to make coming back from fishing.

Jon T.  |  Overall Experience 
Clasificación:
4.0

The manager there is awesome and always so understanding

Ashley F.  |  Overall Experience 
Clasificación:
5.0

Very good service. Best price I found.

Jon T.  |  First Impressions 
Clasificación:
5.0

Only recommendation would be to have set spots for the RV/Boat storage lot that allows larger vehicles to get in and out

Bradley C.  |  Overall Experience 
Clasificación:
5.0

Facilities were always neat and clean, no issues at all with storage unit

Robin F.  |  Overall Experience 
Clasificación:
5.0

Fast check in

Herman S.  |  First Impressions 
Clasificación:
3.0

My unit is a ltitle older and it's outside; so it's as good as I can expect.

Rodney H.  |  First Impressions 
Clasificación:
4.0

It would be great to have keyless entry in to the gate, without getting out of your car.

Tamika P.  |  Overall Experience 
Clasificación:
5.0

Fantastic staff, very freindly and helpfull

Bradley C.  |  First Impressions 
Clasificación:
3.0

Storage was good. But there are little bugs in all of my stuff. Not sure where they came from. But maybe there could be some type of bug repellant in the storage units. Or something. Thanks.

esther j.  |  Overall Experience 
Clasificación:
5.0

Great service

Jakeeta W.  |  First Impressions 
Clasificación:
4.0

Staff have excellent customer service skills !

Caffey W.  |  Overall Experience 
Clasificación:
5.0

excellent service.

Roger N.  |  Overall Experience 
Clasificación:
5.0

Great deal and people

Bobby B.  |  Overall Experience 
Clasificación:
5.0

Very kind and attentive and knowledgeable/ She was patient.

CAROL H. | Reservación
Clasificación:
5.0

Never had any issues w/ the facility or staff. Staff upon move-out was super friendly and helpful.

Morgan T.  |  Overall Experience 
Clasificación:
1.0

My reservation was wrong

MICHELLE W.  |  Overall Experience 
Clasificación:
5.0

All staff personnel were very helpful and accommodating, especially the gen mgt Tyeva Robinson. Thank you for helping my moving experience less stressful. Sincerely, C. Neely

Cynthia N.  |  Overall Experience 
Clasificación:
4.0

The service is a little slow but everyone there is usually very helpful.

cheri j.  |  Overall Experience 
Clasificación:
1.0

I picked up a truck and in about 2 1/2 hrs it broke down in a bad area at night with my grandson and was never compensated for the inconvenience rather I was blamed for the trucks malfunction , how

Denise F.  |  Overall Experience 
Clasificación:
5.0

No comment

Angenita S.  |  Overall Experience 
Clasificación:
2.0

The worst experience with a large company like Uhaul that I've ever experienced. My items were damaged and I got absolutely no help as to replacing my things and I got the run around from staff.

Erica H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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