The staff was new and struggled through the check in process. Their customer service skills were poor at best. It took over an hour to checkin due to the lack of knowledge. Everything I had put in the system when I made the reservation had to be put back in. After an extremely long move I was hoping to have everything run smoothly, your team did not make that happen.Karen D. | First Impressions
Customer Reviews for U-Haul Moving & Storage at Airline Blvd
Portsmouth, VA 23701
(Between Victory Blvd & City Park Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Employees should have more knowledge of how to navigate the systems software. I spent over an hour at the front desk to receive the keys for the U-haul truck and to receive my access card for the storage unit. Training should definitely be held more often to make customers experience more efficient.Brittany D. | First Impressions
The time I requested was not met. I requested an 8 a.m. pick up but didn't find out until I got there that my reservation time had been changed to 1 p.m. This threw my entire day off and I lost my help as a result of the change.Barry C. | First Impressions
El cliente no dejó un comentario.WILLIAM S. | Overall Experience
We made reservations over the phone over two months prior to relocating from Florida to Virginia. When we finally arrived with a huge 26ft uhaul and a car being towed, they told us there are no units available. You can imagine the panic we felt that moment. Apparently uhaul (corporate) will overbook things but the units themselves are "first come first serve" at this location. Having said that, the staff accommodated us rather quickly and ended up finding a unit that just emptied out which was perfect for our things. Their customer service was fantastic and the people working there are very accommodating and work hard. Can't say enough good things about this location. Hopefully uhaul corporate can correct this booking issue. Overall very satisfied with my experience after it was all said and done.Emmanouil K. | First Impressions
El cliente no dejó un comentario.Amy N. | First Impressions
El cliente no dejó un comentario.Michelle R. | Overall Experience
Cuándo fui a buscar al troqué me mandaron a dos diferentes direcciones porque cuando llegaba a la dirección que me decían que estaba el troqué no estaba disponible me tenían que mandar a otra dirección y perdía más tiempoIVISROLANDO G. | First Impressions
Great experience with storage due to staff and cleanliness, highly recommend to rent from this location!SHARON R. | First Impressions
El cliente no dejó un comentario.william m. | First Impressions
El cliente no dejó un comentario.Patricia J. | First Impressions
El cliente no dejó un comentario.Marvin E. | First Impressions
El cliente no dejó un comentario.Natalie B. | Overall Experience
The bottom of the storage door has a metal little lip to it and it should have a cover of some sorts, i sliced my ankle using that part to push down on the door.Nicole h. | Overall Experience
The team was very helpful and accommodating during a very busy time of day. GraciasSkip G. | First Impressions
El cliente no dejó un comentario.Herbet C. | Overall Experience
They are the BEST!!! Give those girls a raise!!!!Nicole H. | First Impressions
El cliente no dejó un comentario.Juanita D. | Overall Experience
El cliente no dejó un comentario.ivory g. | Overall Experience
El cliente no dejó un comentario.Stacy F. | Overall Experience
The gate was broken, but pending repairs. KT was very helpful, friendly, and ensuring public safety bu ensuring that CDC guidelines were followed. I really appreciate that!Samantha S. | First Impressions
El cliente no dejó un comentario.Brent H. | Online Move In
El cliente no dejó un comentario.James L. | First Impressions
El cliente no dejó un comentario.Jael W. | First Impressions
El cliente no dejó un comentario.Jeffrey W. | Overall Experience
El cliente no dejó un comentario.linda w. | Overall Experience
I had my bass boat and trailer stored there and the 7:00 PM closing time was inconvenient to make coming back from fishing.Jon T. | Overall Experience
The manager there is awesome and always so understandingAshley F. | Overall Experience
Very good service. Best price I found.Jon T. | First Impressions
Only recommendation would be to have set spots for the RV/Boat storage lot that allows larger vehicles to get in and outBradley C. | Overall Experience
Facilities were always neat and clean, no issues at all with storage unitRobin F. | Overall Experience
Fast check inHerman S. | First Impressions
My unit is a ltitle older and it's outside; so it's as good as I can expect.Rodney H. | First Impressions
Fantastic staff, very freindly and helpfullBradley C. | First Impressions
Great serviceJakeeta W. | First Impressions
Servicios adicionales en esta ubicación
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