Comentarios de los clientes para U-Haul Moving & Storage at Airline Blvd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Airline Blvd

Clasificación general:

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ANDRAMOZELL B.
Clasificación:

Keep up the great work!!

Andra B.
Clasificación:

Keep up the great work!

DARLEENYVONNE D.
Clasificación:

Up front pricing! There was changes made and when I called to extend my rental no info was given about closing the current account. If I would have know that charging my card more twice due to closing and adding extra day. Multiple holes was placed on my card a lot of funds was held up just for this rental also they are still charging me even as of today and I paid thought I paid everything for when I made the settlement of the current of the recent account. Made this experience very difficult and different. I have been using U-Haul for years and didn't have this problem from the locations in Norfolk

GORDONSAMUEL B.
Clasificación:

El cliente no dejó un comentario.

Skip G. | First Impressions |
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The team was very helpful and accommodating during a very busy time of day. Thank you

Michelle T.
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El cliente no dejó un comentario.

BEVERLYBULLOCK V.
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El cliente no dejó un comentario.

Shenique H.
Clasificación:

The mobile return did not work I could not complete the after our return and I was charged $20 because it was not made clear I had to download the app to make return I'm sorry I was not tech savvy enough it cost me $20 for my trouble.

Thomas M.
Clasificación:

El cliente no dejó un comentario.

MICHAELJOSEPH R.
Clasificación:

The young lady who waited on me at pickup was fantastic. She had 3 people in the lobby and 2 more on the phone. She was in control of it all and absolutely as polite and attentive as she could be. I will use this location again because of her. Thank you.

TAMARAHUNTER J.
Clasificación:

Shana had excellent customer service! She was very pleasant and accommodating. When we first picked up the truck, the male and female behind the counter had poor customer service - didn't greet us upon entering, spoke in an annoyed and monotones voice, and had no sense of urgency. And it wasn't like we arrived first thing in the morning! Shana made the remaining experience pleasant -we appreciate that.

MARQUISLAVONE S.
Clasificación:

El cliente no dejó un comentario.

LELANDBLANE W.
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El cliente no dejó un comentario.

Javonte' O.
Clasificación:

El cliente no dejó un comentario.

DAVIDCARY B.
Clasificación:

El cliente no dejó un comentario.

Kathy O.
Clasificación:

El cliente no dejó un comentario.

JANELMARIZA F.
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Great staff. I needed to change the move date and they assisted quickly with no issues. Staff showed me how to use the auto transport and it was a real breeze

Thomas D.
Clasificación:

El cliente no dejó un comentario.

Timothy W.
Clasificación:

The App check-in process was ridicules. It took over 35 minutes after submitting my credentials. I actually received access to the vehicle around 8:45. Which should have changed my drop off time. I wish I had been instructed to bring my passport for personal identification, it would have been simpler than calling a close relative.

SHARONLOUISE H.
Clasificación:

The only problem is the van had a warning that it needed an oil change.

ROCHELLE S.
Clasificación:

El cliente no dejó un comentario.

SHERIKAAKI C.
Clasificación:

El cliente no dejó un comentario.

William W.
Clasificación:

A great team that ensure I had all I rented & that I was safe. Much appreciated.

GUYWILLIAM R.
Clasificación:

Tell potential customers method of payment. I did not know I had to have a credit card so I used my debit card foolishly, but only had enough for the initial payment. Upon returning the truck I learned they took out the amount for the mileage thus overdrawing my account. I am not happy about that. I am an 89 year old widow and done receive benefits until after the first of the month. I felt violated!

NANCY W.
Clasificación:

Customer service couid have been more friendly. Could have told customer they would receive email to inspect vehicle pror to taking off lot as well as the need to fill truck back to amount received.

Clarence T.
Clasificación:

Everyone was excellent. They were very courteous and very helpful. I have and will continue to recommend your Uhaul facilities. Thank you once again for the kind help and service.

JEFFREYJOHN W.
Clasificación:

Windshield was fine at pickup, but in late afternoon, it became apparent how FILTHY the windshield was, and because of the sun, I could barely see where I was going. I had to clean it before driving any father.

David N.
Clasificación:

El cliente no dejó un comentario.

LEROY E.
Clasificación:

El cliente no dejó un comentario.

JACQUELINERENEE C.
Clasificación:

Nothing

Herbet C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JEREMYJAMES B.
Clasificación:

El cliente no dejó un comentario.

Tishelle E.
Clasificación:

You guys were very nice. You do not need to change anything

MICHELLE H.
Clasificación:

El cliente no dejó un comentario.

JOHNCURTIS H.
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Just keep on doing what you all are doing and being knowledge of your equipment

Richard M.
Clasificación:

Needed the truck for an additional day and was met with a rude and nasty woman that chewed me out for needing it longer.

John W.
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El cliente no dejó un comentario.

OMARKYLE B.
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El cliente no dejó un comentario.

Jerrad N.
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The staff was extremely helpful and friendly! Thanks!

Kristine S.
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El cliente no dejó un comentario.

DAVIS C.
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El cliente no dejó un comentario.

Frederick E.
Clasificación:

El cliente no dejó un comentario.

Donald L.
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El cliente no dejó un comentario.

Jeffery V.
Clasificación:

Very friendly and helpful.

CLARENCEL W.
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El cliente no dejó un comentario.

LYDIARAY L.
Clasificación:

Even though I was coming in after they would be closed, they were very nice and helpful in what I needed to do. Wonderful facility!

PERNELL M.
Clasificación:

We had a very adequate clerk! She was punctual and very helpful!

SHARONANN D.
Clasificación:

The no contact check in was a joke. I spent 10 minutes trying to take a picture of a tiny bar code on a MOVING door. Had to have an employee complete the transaction inside. Truck was just under the Full line but there was no way to see the gauge while pumping the gas so it was returned completely topped off. I rented the truck because it was raining and we couldn't get our stuff wet but the truck LEAKED terribly ruining books, toys and some clothes. The transmission seemed to drag and not change heard even when empty. I was afraid the motor was going to blow. When I brought this to the attey of the employee when I returned the truck, the manager would not come out to talk to me. She told the employee to have me call the insurance company. I reserved a truck online, by my house only to get a call hours later thating I had to drive 5 miles further to get a truck. Really u-haul??

Linwood b W.
Clasificación:

The truck had to be sanitized by myself, seat dirty forms of debris on the seat at the cabin had to be wiped down and seemed dusty like it hadn't been cleaned. When signing in the person that signed us in didn't give us complete directions ,it was as if you had to figure it out on your own and when I questioned it the reply was yes non-contact procedure which should have been explained once we r received the paper work. The second link explained it BUT to talk to the customer through it would have made for a better transaction.

Nicole H. | First Impressions |
Clasificación:

They are the BEST!!! Give those girls a raise!!!!

Russell L.
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El cliente no dejó un comentario.

ISAAC LYNNWOOD F.
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El cliente no dejó un comentario.

Yakema S.
Clasificación:

The no contact was great!

GEORGEDUANE S.
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The whole experience was exceptionally efficient. Personnel were efficient pleasant and engaged. The price was reasonable. I was very impressed

MICAHWILLIAM W.
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Everything was wonderful, very simple transaction and everyone was friendly and respectful. Thank You

Stacey R.
Clasificación:

El cliente no dejó un comentario.

STEPFANNATHANIEL A.
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El cliente no dejó un comentario.

Stephen M.
Clasificación:

El cliente no dejó un comentario.

SHANTERIADENISE B.
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Everything was great! I just want to know when will I be receiving my holding fee back on my card.

Mya W.
Clasificación:

El cliente no dejó un comentario.

QUENDALENAOMI W.
Clasificación:

I had a reservation for Oct. 10th and changed it for Oct. 6th @ 2:00 because I needed it early for 11:00. I was able to get a truck and complete my trip. Thank you, U-Haul.

ANDRAMOZELL B.
Clasificación:

Keep up the Great work!!

Aubrey G.
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El cliente no dejó un comentario.

Kenneth H.
Clasificación:

The young lady who did my intake really helped me out. It made my move a lot easier

Harold M.
Clasificación:

Very fine people

Joseph Z.
Clasificación:

El cliente no dejó un comentario.

Torshawna H.
Clasificación:

El cliente no dejó un comentario.

CHANELLMARIE P.
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I appreciated the safety measures that were provided by this location during pick up and at return. Staff were friendly and patient with all of my questions as they walked me through the new check out procedures.

David G.
Clasificación:

El cliente no dejó un comentario.

SHAWNCORNEILUS F.
Clasificación:

Great customer service!

Jasmine J.
Clasificación:

El cliente no dejó un comentario.

Tracy T.
Clasificación:

El cliente no dejó un comentario.

DESYINYLAKISHA C.
Clasificación:

The location was clean. The truck was clean & ready when I arrived. I had no issues.

KAYLEE ANNEROWAN D.
Clasificación:

Customer service was impeccable. Great experience.

Ean D.
Clasificación:

El cliente no dejó un comentario.

KELLYRUTH C.
Clasificación:

No issues; staff was very proficient and professional. I will recommend this location to friends, peers and family members.

Juanita D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ISAIAHHAYES D.
Clasificación:

There was a massive communication break down such that I had to wait two extra days to get access to my storage boxes. Extremely dissatisfied!

Christine B.
Clasificación:

Good customer service

Ronald S.
Clasificación:

Overall, the rental process and equipment was perfect. I have used this store before and they are my favorite U-haul store. I wanted to buy some picture boxes, but, even though the website showed they had six in inventory, at the store, their inventory was zero. I just seems like they are not updating their box inventory in a timely manner.

HOLDENMATTHEW S.
Clasificación:

I made the reservation, but when I arrived the equipment had been diverted to another location. When I went to that location, I was told the trailer I reserved was not there either. I had to redo the process, and get a different trailer than I needed, and it took up extra time that I had not planned for.

Taquanna P.
Clasificación:

The staff was professional, friendly and knowledgeable! Would definitely use again!

OMARKYLE B.
Clasificación:

El cliente no dejó un comentario.

JARONAIEASHA H.
Clasificación:

The gentleman that helped me was very professional, went above and beyond to assist me with the utility trailer. I wholeheartedly appreciate it.

Samantha S.
Clasificación:

The wait was too long. They need more help in store. Velma and her daughter are awesome. They really do their best with the increased business.

Jove O.
Clasificación:

Everything was great. Quick and easy

Diana S.
Clasificación:

El cliente no dejó un comentario.

Michael C.
Clasificación:

Rude staff

DAVID P.
Clasificación:

El cliente no dejó un comentario.

LAMARR N.
Clasificación:

El cliente no dejó un comentario.

david L.
Clasificación:

El cliente no dejó un comentario.

JEANETTE J.
Clasificación:

Just keep your great customer service

Melanie H.
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El cliente no dejó un comentario.

melanie H.
Clasificación:

El cliente no dejó un comentario.

David D.
Clasificación:

El cliente no dejó un comentario.

RUDY L.
Clasificación:

The ignition on the truck needs to fixed. I thought I was stuck but I manage to get it started. Customer Service Rep needs additional training on the computer. To be fair most other Uhaul places have been excellent overall.

Cheryle C.
Clasificación:

Customer service very professional and speedy service no long wait time clean business I will return

Gerald G.
Clasificación:

El cliente no dejó un comentario.

ROGERWAYNE P.
Clasificación:

El cliente no dejó un comentario.

SHAWNTERRELL R.
Clasificación:

El cliente no dejó un comentario.

Alhaji M.
Clasificación:

Everything is lovely

Jasmine C.
Clasificación:

It a half an hour to even pick up the truck through the mobile. Asked if I could either have someone's number or a lease to get it. AFTER you're there ready for pick up. What normal person carries their lease in their vehicle? So it wasted a half an hour I needed the truck for. My equipment wasn't loaded so I had to go back inside. Also the black guy I dropped the truck off to was extremely rude and got an attitude when I parked the truck and was in the middle of taking the pictures for drop off.

Sarah M.
Clasificación:

Staff very nice from pickup to drop off.

LINWOODTHOMAS J.
Clasificación:

El cliente no dejó un comentario.

ivory g. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Stacy F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Samantha S. | First Impressions |
Clasificación:

The gate was broken, but pending repairs. KT was very helpful, friendly, and ensuring public safety bu ensuring that CDC guidelines were followed. I really appreciate that!

Brent H. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

James L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jael W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jeffrey W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

linda w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jon T. | Overall Experience |
Clasificación:

I had my bass boat and trailer stored there and the 7:00 PM closing time was inconvenient to make coming back from fishing.

Ashley F. | Overall Experience |
Clasificación:

The manager there is awesome and always so understanding

Jon T. | First Impressions |
Clasificación:

Very good service. Best price I found.

Bradley C. | Overall Experience |
Clasificación:

Only recommendation would be to have set spots for the RV/Boat storage lot that allows larger vehicles to get in and out

Robin F. | Overall Experience |
Clasificación:

Facilities were always neat and clean, no issues at all with storage unit

Herman S. | First Impressions |
Clasificación:

Fast check in

Rodney H. | First Impressions |
Clasificación:

My unit is a ltitle older and it's outside; so it's as good as I can expect.

Tamika P. | Overall Experience |
Clasificación:

It would be great to have keyless entry in to the gate, without getting out of your car.

Bradley C. | First Impressions |
Clasificación:

Fantastic staff, very freindly and helpfull

esther j. | Overall Experience |
Clasificación:

Storage was good. But there are little bugs in all of my stuff. Not sure where they came from. But maybe there could be some type of bug repellant in the storage units. Or something. Thanks.

Jakeeta W. | First Impressions |
Clasificación:

Great service

Caffey W. | Overall Experience |
Clasificación:

Staff have excellent customer service skills !

Roger N. | Overall Experience |
Clasificación:

excellent service.

Bobby B. | Overall Experience |
Clasificación:

Great deal and people

CAROL H. | Reservation |
Clasificación:

Very kind and attentive and knowledgeable/ She was patient.

Morgan T. | Overall Experience |
Clasificación:

Never had any issues w/ the facility or staff. Staff upon move-out was super friendly and helpful.

MICHELLE W. | Overall Experience |
Clasificación:

My reservation was wrong

Cynthia N. | Overall Experience |
Clasificación:

All staff personnel were very helpful and accommodating, especially the gen mgt Tyeva Robinson. Thank you for helping my moving experience less stressful. Sincerely, C. Neely

cheri j. | Overall Experience |
Clasificación:

The service is a little slow but everyone there is usually very helpful.

Denise F. | Overall Experience |
Clasificación:

I picked up a truck and in about 2 1/2 hrs it broke down in a bad area at night with my grandson and was never compensated for the inconvenience rather I was blamed for the trucks malfunction , how

Angenita S. | Overall Experience |
Clasificación:

No comment

Erica H. | Overall Experience |
Clasificación:

The worst experience with a large company like Uhaul that I’ve ever experienced. My items were damaged and I got absolutely no help as to replacing my things and I got the run around from staff.

No se han enviado comentarios para esta ubicación.

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