Comentarios del cliente para U-Haul Moving & Storage at Airline Blvd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Airline Blvd

Grado total:

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Eugene D. en

Grado:

El cliente no dejó un comentario.

Samantha K. en

Grado:

The truck had 111,000 miles on it and no features that I am usually accustomed to with uhaul trucks. I couldn't adjust the sideview mirrors. I couldn't listen to the radio because the volume didnt work.Ithe windows and doors were manual. They had ziptied a dolly and furniture pads to the back end of the truck. They got in the way during our move. The truck ran like crap and I was afraid it was going to breakdown. There was a small dime sized crack in the windshield. We called to see if we could pick up a few minutes early and they said that they had no trucks and couldn't provide one until 4PM exactly. We arrive at 4 and there were over 6 available in our size. We somehow ended job with the worst one. Customer service was lacking and the people were less than friendly.

Lashiona S. en

Grado:

Great customer service

Robin O. en

Grado:

El cliente no dejó un comentario.

Joseph H. en

Grado:

El cliente no dejó un comentario.

Paris M. en

Grado:

El cliente no dejó un comentario.

David P. en

Grado:

Friendly and efficient

Sommer W. en

Grado:

Everything went well and the customer service experience was great.I would recommend this company to someone else.

Stephen B. en

Grado:

El cliente no dejó un comentario.

Carl W. en

Grado:

Great Service!

Raymond D. en

Grado:

El cliente no dejó un comentario.

Brian B. en

Grado:

El cliente no dejó un comentario.

Robert J. en

Grado:

El cliente no dejó un comentario.

Antony H. en

Grado:

Check engine light was on, on the vehicle rented by the customer before me, and then also on the vehicle I rented. The sales person said "don't worry about it, it's just a sensor" first to the gentleman before me, and then said the same to me. I told the sales person I was planning to put at least 200 miles on the vehicle, and asked if he was sure he wanted me to take a vehicle with the check engine light on. He shrugged his shoulders and nodded yes (there were plenty of other vehicles of the same type and size on this U-Haul lot). Also, the sales person marked the gas tank was full, but when I drove away, I noticed it was actually 7/8 full. I had to drive back and correct the situation.

Anderson P. en

Grado:

You know i told myself i world give you guys one more chance. But as a military personnel, I’m going to use budget because they actually look out for us. I called the 1-800 number and they told me I would get 10% off my rental then was told they be lying and now i believe it. I will never recommend u/Haul to any military personnel. I don’t like being lied too.

Andra B. en

Grado:

????Keep up the great work!! It's the Holiday season, reward your hardworking personnel is a suggestion!!

Kendra H. en

Grado:

El cliente no dejó un comentario.

Denise M. en

Grado:

El cliente no dejó un comentario.

Vernon C. en

Grado:

El cliente no dejó un comentario.

Dennice R. en

Grado:

El cliente no dejó un comentario.

Kelly W. en

Grado:

It would be nice if staff was more friendly and out going, Both times I visited this location staff talked to each other and over customers in which creates an atmospheric feeling of not belonging there or perhaps just not understanding what in the world they are talking about or whom they are talking to.

Iris B. en

Grado:

El cliente no dejó un comentario.

Mary S. en

Grado:

After they switched our pick up location, everything went well. There was a bit of confusion when I walked in the store where I was sent by the worker Shana outside to another worker and then back inside where I was at first. Shana took good care of me once she figured out I was there to pick up. All is well that ends well!

Gilmer P. en

Grado:

Customer service is poor and personnel is unfriendly toward its customers.

Dylan H. en

Grado:

El cliente no dejó un comentario.

Kelly W. en

Grado:

El cliente no dejó un comentario.

Beverly A. en

Grado:

Wick, efficient and respectful staff. Equipment is newer.

Andra B. en

Grado:

Just keep up the excellent work and keep the excellence in those you hire!????

Bertha H. en

Grado:

El cliente no dejó un comentario.

Jeffrey M. en

Grado:

El cliente no dejó un comentario.

Andrea S. en

Grado:

El cliente no dejó un comentario.

Rochelle N. en

Grado:

El cliente no dejó un comentario.

ashley H. en

Grado:

The young man that helped us When we picked up the van was rude and didn’t seemed like he wanted to help up... Ugh he really needs customer service training!!

Terrie O. en

Grado:

The truck was really loud. It may need maintenance.

Bertha H. en

Grado:

Sorry but everyone is not computer wise and you shouldn't charge a fee because they not computer literalit.

Marvin S. en

Grado:

El cliente no dejó un comentario.

Jonathan R. en

Grado:

El cliente no dejó un comentario.

William L. en

Grado:

smooth and effortless transaction

James C. en

Grado:

El cliente no dejó un comentario.

Deshawn T. en

Grado:

Stop taking money from my account

Anthony F. en

Grado:

El cliente no dejó un comentario.

william S. en

Grado:

El cliente no dejó un comentario.

john W. en

Grado:

El cliente no dejó un comentario.

Sherika C. en

Grado:

El cliente no dejó un comentario.

TRISHA M. en

Grado:

El cliente no dejó un comentario.

Andra B. en

Grado:

Keep up the great work "100"!!!!

Paul W. en

Grado:

The personal was nasty.they were very inconsistent of people wanting service.

Tracy C. en

Grado:

None

GLORIA R. en

Grado:

Nothing to add

Endia H. en

Grado:

Great customer service. The cashier when we checked in allowed us the opportunity to refuel the tank or else the gas charge of 70.00 would apply. It applies twice !! Take my word for it. Refuel the tank by any means.

Audrey B. en

Grado:

El cliente no dejó un comentario.

Andrea W. en

Grado:

El cliente no dejó un comentario.

ANTHONY M. en

Grado:

Great job. The service was excellent and all questions were answered. Thank you

Stephanie H. en

Grado:

I tried to do the self pickup through the app. I reserved a 20ft truck. Their were none available. Could only get a 17 foot truck. Turned out I really needed the extra 3 feet. So what was the point of the app....

Kahlil P. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

Employees were impolite and had their children in the managers office playing games. Attendant didnt care to explain my bill.

Traci K. en

Grado:

El cliente no dejó un comentario.

KARIM T. en

Grado:

El cliente no dejó un comentario.

Glenn B. en

Grado:

El cliente no dejó un comentario.

KEITH C. en

Grado:

Extra money was charged to my credit card and no one can tell me why. I pray no one stoled my information.

Deborah J. en

Grado:

Nothing

Santonia L. en

Grado:

El cliente no dejó un comentario.

Shawna K. en

Grado:

El cliente no dejó un comentario.

Diakia W. en

Grado:

Yesterday was my first time ever renting a uhaul was unaware of how to return the uhaul after hours by ANY employee, nor was i aware of a fee. My card was charged an extra $20 for not knowing so. I called to speak with someone at the location and was rudely told,"its located literally around at every register every door." But it was never mentioned before purchase. Due to the rudeness and inconvenience of the charge made to my card without notice, i will NEVER rent from this location EVER AGAIN.

Nathaniel H. en

Grado:

El cliente no dejó un comentario.

DONTREL H. en

Grado:

El cliente no dejó un comentario.

Constance L. en

Grado:

El cliente no dejó un comentario.

Arthur J. en

Grado:

El cliente no dejó un comentario.

Linda L. en

Grado:

completely happy

Amanda V. en

Grado:

Charge was way too much for the mileage and customer service could’ve been more helpful.. NEVER payed and shouldn’t have paid $180 for the truck priced at 39.95 is more than ridiculous .. I will not use this service again or refer anyone

robert G. en

Grado:

This location booked me for extra days and I had to pay. Now I'm getting overcharged for a toll. Screw U-haul.

Melissa B. en

Grado:

It just cost more than I thought. I am upset about that.

Patricia W. en

Grado:

I would be remiss as a customer to not provide my experience with this particular location. My wife and I rented a trailer this morning and returned it at 5:22 this afternoon. When we arrived is when the confusion, blatant disrespect, and unprofessional service began. And the sad part of this evening is that the two employees simply did not care how they were treating us, the arguments between us went on and on. The feeling was that we were inconveniencing them from whatever they were doing at the time (and at the time there were no other employees at the facility). I asked to speak to the manager and the response was a very curt "she is not here". We were then ordered to drive, back up, go forward, back up... until they could determine a spot for us to park their trailer. The drop-off was an experience that a paying customer should not have to go through, not to mention how unsafe it was for us during this process. At one point my wife heard the female employee tell the male employee "I am not going to argue with him any more". The argument was that I didn't feel like we should be parking their trailers in their parking places. Not that the process turned into a complete degrading experience, it was the arrogant, unprofessional employee ordering us around his lot in an offensive and smug attitude. It's obvious to me that they lack the training to do their job and certainly should not be working with the customer. After speaking to corporate I was told that I would get a call back from the manager. I hope my feedback is appreciated and improves their organization. Did I say that the employees were blatantly rude and aggressive?

James H. en

Grado:

Be sure trailer is secured. I had to tighten it myself after finding it was loose and almost disconnected on the highway.

Richard W. en

Grado:

Excellent Service!!

Brian H. en

Grado:

N/A

Jon T. en

Grado:

Very good service. Best price I found.

Wardell N. en

Grado:

El cliente no dejó un comentario.

Jacqueline J. en

Grado:

El cliente no dejó un comentario.

Shanai M. en

Grado:

Better customer services . Staff need to know more about the system , better way to assist the customer instead of personal matters

James P. en

Grado:

El cliente no dejó un comentario.

Barbara V. en

Grado:

El cliente no dejó un comentario.

TRISHA M. en

Grado:

Great customer service. Even down the rep at the 1628 Portsmouth Blvd location who set the reservation up for me to make it easy when I arrived to Airline Blvd location. Thank you so much.

dianne B. en

Grado:

Far as I can see there is no need for improvement.

Bradley C. en

Grado:

Only recommendation would be to have set spots for the RV/Boat storage lot that allows larger vehicles to get in and out

Stephanie R. en

Grado:

Unorganized workers, under staffed compared to the amount of customers. The line was at the back of the store. Mobile check in sucks cause it’s a slow process. When returning vehicle the lady was eating a breakfast platter. I’m not renting here ever again.

MIKA A. en

Grado:

Customer service was trash. And employees where on the phone, and also had their kid with them

Kimberly P. en

Grado:

El cliente no dejó un comentario.

Terry L. en

Grado:

El cliente no dejó un comentario.

Esther D. en

Grado:

El cliente no dejó un comentario.

Terry L. en

Grado:

El cliente no dejó un comentario.

Gary M. en

Grado:

Truck was clean but not in good condition. Transmission shifted very unevenly, and the engine surged a couple of times in low gear which nearly caused me to run into the car in front of me.

DONALD L. en

Grado:

Nothing at all. It was excellent service. I alway use the Arline Blvd location. The entire staff is friendly, courteous, they make sure their customers are in and out at timely manner.

Darcus C. en

Grado:

El cliente no dejó un comentario.

Colleen B. en

Grado:

El cliente no dejó un comentario.

Barbara D. en

Grado:

Terrible attitudes, lazy (I was given a key fob and told to go around the lot clicking it until I found the vehicle. What kind of customer service is that!?) Upon return, my GPS said I had travelled 76.4 miles (address to address) and was told I was being charged for 106 miles. There was NO WAY I travelled that far. I will never go to this location again and will probably go to another rental business. On a positive note, the people at the Call Center were great and the reservation process went smoothly.

Heidi P. en

Grado:

Staff could assist customers better by stepping out of their air-conditioned office instead of pointing in the general direction of what is to be located, ex. The storage unit, the uhaul truck,... . Also, the way they try to post a charge for an entire month at 12 am on the day it's due!! unfriendly and lazy staff

Ray J. en

Grado:

El cliente no dejó un comentario.

Shalonda M. en

Grado:

I paid for a dolly and when I received the truck there wasn’t a dolly. I didn’t realize I wasn't provided the dolly I paid for until I started moving. I returned my truck before my return time and wasn’t able to check the truck in on the uhaul website. I was charged an additional $20 although I called a representative and informed them I could not check in online.

Brechelle K. en

Grado:

El cliente no dejó un comentario.

Robin F. en

Grado:

Facilities were always neat and clean, no issues at all with storage unit

Robin F. en

Grado:

Customer service is outstanding at this licayion

Roderick M. en

Grado:

Everyone I met with at this location was helpful. I don’t rent very often so I don’t know what to do all the time. The online service was incredible compared to other rental companies.

Herman S. en

Grado:

Fast check in

Rodney H. en

Grado:

My unit is a ltitle older and it's outside; so it's as good as I can expect.

Tamika P. en

Grado:

It would be great to have keyless entry in to the gate, without getting out of your car.

Bradley C. en

Grado:

Fantastic staff, very freindly and helpfull

esther j. en

Grado:

Storage was good. But there are little bugs in all of my stuff. Not sure where they came from. But maybe there could be some type of bug repellant in the storage units. Or something. Thanks.

Jakeeta W. en

Grado:

Great service

Caffey W. en

Grado:

Staff have excellent customer service skills !

Roger N. en

Grado:

excellent service.

Bobby B. en

Grado:

Great deal and people

CAROL H. en

Grado:

Very kind and attentive and knowledgeable/ She was patient.

Morgan T. en

Grado:

Never had any issues w/ the facility or staff. Staff upon move-out was super friendly and helpful.

MICHELLE W. en

Grado:

My reservation was wrong

Cynthia N. en

Grado:

All staff personnel were very helpful and accommodating, especially the gen mgt Tyeva Robinson. Thank you for helping my moving experience less stressful. Sincerely, C. Neely

cheri j. en

Grado:

The service is a little slow but everyone there is usually very helpful.

Denise F. en

Grado:

I picked up a truck and in about 2 1/2 hrs it broke down in a bad area at night with my grandson and was never compensated for the inconvenience rather I was blamed for the trucks malfunction , how

Angenita S. en

Grado:

No comment

Erica H. en

Grado:

The worst experience with a large company like Uhaul that I’ve ever experienced. My items were damaged and I got absolutely no help as to replacing my things and I got the run around from staff.